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Page 1 of 10
Remote
£23,634 per year
Full-time
Contract (3 year fixed term contract )
Job description

Support and Development Officer – East and West Midlands

  • Salary of £23,634 per annum 
  • 3-year fixed term contract 
  • 35 hours per week
  • Home based (within the East or West Midlands) 

Reporting to the welcome team manager and sitting within the service delivery team, we’re looking for some who is: 

  • Committed to engaging and empowering volunteers and older people. 
  • Experienced in using a CRM system to capture, store, and retrieve information on all stakeholders. 
  • Solution focused and committed to using technology to find solutions and to improve performance. 
  • A skilled and confident communicator able to engage on the phone with people of all ages. 
  • Familiar with working in a fast-paced environment with experience of working to deadlines and meeting performance related targets. 

Key responsibilities 

  • Supporting volunteer and older people applicants in your region through the onboarding process.  
  • Leading online group volunteer inductions, checking references, and conducting ID checks.  
  • Conducting informal calls with older people applicants, ensuring that our services meet their needs.  
  • Collaborating with colleagues to identify applicants for volunteer roles or older people referrals.  
  • You’ll also be part of the team which responds to phone and email enquiries and that provides high quality support to older people and volunteers.  

We put the safeguarding of our older people, volunteers, and colleagues at the heart of everything we do and as such, this role will be subject to an enhanced criminal record check.

About you

Essential 

  • Experienced user of Microsoft Teams, SharePoint, and Dynamics or equivalent systems.  
  • Enthusiastic about using technology to improve the volunteer and older person experience and to improve performance. 
  • Excellent interpersonal, written, and verbal communications skills. 
  • A desire to learn, adjust and adapt to constructive feedback. 
  • Organised with a methodical approach to work and excellent time management.  
  • Initiative-taking, able to take responsibility for own performance and to demonstrate the ability to work with minimal supervision and under pressure to meet targets.
  • Strong understanding of the importance of record-keeping and CRM systems.  
  • Strong understanding of the importance of brand and commitment to the brand guidelines.    
  • Clear understanding of safeguarding systems and processes, confidentiality, and GDPR implications when working with volunteers and older people. 

About Re-engage

We are positive about old age and committed to reducing loneliness so that older people can have social lives and friendship groups however old they are. We inspire and enable meaningful connections and shared experiences within communities across the UK for people over 75 facing loneliness or social isolation. 

We are proud of our values - positive, innovative, transparent, evidence-based, and accountable -  and of our ethos of bringing generations together.  These guide our day-to-day work, alongside our commitment to harnessing technology.    

Joining our team means making a tangible impact on the lives of older people while enjoying a supportive and inclusive work environment. Although we operate remotely, we encourage teamwork and wellbeing through many and varied interest groups and virtual networking and social activities.  We also offer periodic opportunities for face-to face collaboration. 

How we recruit 

Diversity and inclusion are important to us.  We want our team of staff to be representative of all sections of society, and for each employee to feel respected and able to give their best.  We understand that you may not meet every requirement listed, but if you feel you could make a valuable contribution to our charity, we encourage you to apply. You may be a great fit for this or another role.

The closing date is 5pm on Monday 13 May 2024, however, you should note that we reserve the right to close the vacancy early if we receive sufficient applications. Therefore, if you’re interested in this role and in working for Re-engage, we would encourage you to apply ASAP. Interviews will be held on Wednesday 22 May via Teams.   

Posted by
Re-engage View profile Company size Size: 51 - 100
Posted on: 30 April 2024
Closing date: 13 May 2024 at 17:00
Tags: Admin,Advice, Information,Operations

The client requests no contact from agencies or media sales.