Advocacy Jobs
Are you looking for a job where you will be supported to gain skills and qualifications?
Searching for a role where your qualities and expertise will make a real difference to people’s lives?
Hoping for a varied, interesting workload as part of a friendly, supportive team?
A bit about us
We are an independent, Human Rights based charity and one of the UK’s largest providers of advocacy, advocacy-related and Healthwatch services who make sure people are heard when it matters most.
At The Advocacy People we have a team of amazing and dedicated staff who provide high-quality, confidential, independent advocacy services, supporting clients, often vulnerable and/or excluded, in having a say about issues that are important to them and decisions that are being made about their lives.
For more information about advocacy and what we do, please go to our website.
We are looking to recruit a permanent multi-skilled advocate, working 37 hours per week, to join our busy and dynamic Kent, London & Sussex multi- disciplinary team, starting salary £23,314 per annum.
About the role
For this exciting multi-disciplinary role, we are looking for someone with a particular interest in Independent Care Act Advocacy, supporting clients in your locality.
To find out more about the role, please take a look at the Job description attached to the advert on our website, Job Vacancies page, where you will also find information about our attractive benefits package.
What we need from you
We are looking for someone with the creativity and enthusiasm to support people in difficult circumstances, ideally with experience in a health or social care. If you haven’t got advocacy qualifications it’s not a problem, we will provide the required training. You’ll be mainly working from home but will also need to engage with your colleagues and external people in a variety of community settings and via MS Teams.
As this role is home based with regular travel across the region, you must have access to both a stable home broadband service, a clean driving licence and your own transport as well as flexibility with working hours. We also need you to live either in Kent or surrounding counties.
What happens next
If we sound like an organisation you would like to work for, please click on the link for further information, including the Job Description/Person specification, and to start your application. Or if already there, apply today!
All applicants invited to interview will need to bring evidence (photographic where possible) of their right to work in the UK. New employee start dates will only be confirmed once relevant checks, including enhanced DBS clearance, and 2 satisfactory references have been received.
Closing Date: 5pm 24th May 2024
Interview Date: To be confirmed
Interview venue: Microsoft Teams
If you would like to discuss the role further, please contact Emma Bates or Lauren Fernandez.
We look forward to hearing from you!
Other info: hybrid role, homebased with travel across East Kent
The client requests no contact from agencies or media sales.
Are you looking for a job where you will be supported to gain skills and qualifications?
Searching for a role where your qualities and expertise will make a real difference to people’s lives?
Hoping for a varied, interesting workload as part of a friendly, supportive team?
If so, then read on!
A bit about us
We are an independent charity and one of the UK’s largest providers of advocacy, advocacy-related projects and Healthwatch services who make sure people are heard when it matters most.
At The Advocacy People we have a team of amazing and dedicated staff who provide high-quality, confidential, independent advocacy services, supporting clients, often vulnerable and/or excluded, in having a say about issues that are important to them and decisions that are being made about their lives.
For more information about advocacy and what we do, please go to our website where you will also find information about our attractive benefits package on the Jobs Vacancies page.
We are looking to recruit a multi-skilled advocate to join our busy Kent, London & Sussex multi- disciplinary team, starting salary £23,314 per annum + Inner London Weighting £2,400 per annum.
About the role
A mix of home-based work and in varied community settings, and on Teams, you will need to be able to work on your own and link in with support from the wider team. As an advocate, you will support people to explore options, looking at their rights, wishes and feelings and support them to speak to professionals about their choices. There is an element of active participation in the promotion of services via networking and attending promotional events.
What we need from you
We are looking for someone with the creativity and enthusiasm to support people in difficult circumstances, ideally with experience in a health or social care setting and/or working with vulnerable people. Level 3 Advocacy qualification and a working knowledge of the Care Act, Mental Capacity Act and/or Mental Health would be desirable but, we can offer training. We will need you to be able to work from home but also as part of a large team, with the confidence to engage with a variety of audiences. You will need to have skills in communicating with a variety of different people. The people we support at The Advocacy People are often in the process of some difficult decisions and you will need to be supportive and boundaried in your approach.
As this role is home based with regular travel, mainly but not exclusively in the Southwark area, you must have access to both a stable home broadband service and your own transport as well as flexibility with working hours. We also need you to live in the London area.
What happens next
If we sound like an organisation you would like to work for, please go to our website Job Vacancies page for further information, including the Job Description/Person specification, and to start your application, unless already there, in which case, apply today!
All applicants invited to interview will need to bring evidence (photographic where possible) of their right to work in the UK. New employee start dates will only be confirmed once relevant checks, including enhanced DBS clearance, and 2 satisfactory references have been received.
Closing Date: 9am 29th April 2024
Interview Date: w/c 6th May 32024
Interview venue: Microsoft Teams
We look forward to hearing from you!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Role: Programme Officer
Reporting to: Programmes and Partner Manager
Contract Type: Full time, permanent (part-time candidates will be considered, minimum 4 days per week)
Number of days: 5 days a week (will consider flexible working hours).
Location: Hybrid, minimum 2-days per week in London office (applicants must already be eligible to work in the UK). Laptop provided for home working.
Salary: £29,000 (plus benefits) FTE (dependent on relevant skills and experience).
Annual leave: 25 days plus public holidays, with an additional 2 days for volunteer work.
Start Date: June 2024
Closing date for applications: 24th April 2024
About this role
Embark on a transformative journey with Synchronicity Earth, where your passion meets purpose, and every day is an opportunity to make a tangible impact on our planet's future. In this pivotal role within our Programmes team, you're not just filling a position; you're embarking on a mission to drive change, innovate, and contribute to global conservation efforts. Your work will directly influence the protection and rejuvenation of Earth's most precious biodiversity.
Your Impact / Specific responsibilities will include the following:
-
Manage grantee partner relationships, including building trust and openness, identifying capacity needs, administrating grants, monitoring progress and fulfilling reporting requirements.
-
Provide administrative support across the Programmes Team with grant management e.g. preparing of grant paperwork, reviewing partner reports and checklists (proposals), monitoring pipelines.
-
Undertake research in focal areas for the Programmes Team, such as identifying intervention points and opportunities to make a difference in conservation.
-
Contribute to communication products, including donor reports and applications, to support Synchronicity Earth’s fundraising and philanthropic goals.
-
Produce and contribute to board papers and discussions.
-
Update and undertake due diligence.
-
Managing and maintaining partner database, including data entry, preparing reports and basis analysis.
-
Contribute to the development of Synchronicity Earth’s processes and systems around partnermanagementand due diligence.
-
For the right candidate, there will be opportunities to increase your experience and responsibilities and potential career development as the organisation grows. We also have a number of cross-cutting Working Groups in which we welcome engagement from new staff, these currently include Reimagining Philanthropy, Youth, and EDI (Equity, Diversity, and Inclusion).
About Us
At Synchronicity Earth, we are more than an organisation. We're a dynamic movement towards positive change for our planet. Based in the UK with a reach that spans the globe, we shine a light on the often overlooked yet vital parts of our natural world, from the tiniest amphibians to the most expansive ecosystems.
Our mission is clear: we bring together passion and action to provide safe havens for endangered species, help communities live in harmony with nature, and turn conservation into a worldwide effort. When you join us, you're not just taking part in our works; you're weaving your own story into a future that's brighter and sustainable for all.We are dedicated to creating a workplace that values diversity and inclusion, believing that the best solutions come from a team that reflects the vast diversity of the world we aim to protect. Our efforts include supporting organisations focused on key areas like Amphibians, Asian Species, Congo Basin, Biocultural Diversity, Freshwater, and Ocean conservation. Beyond these, our "More than Carbon" initiative invites businesses to invest in climate and biodiversity works, while our "Synchronicity Portfolio" aims to inspire widespread change, ensuring biodiversity conservation receives the attention it deserves. Joining Synchronicity Earth means becoming part of a team that is not only passionate about making a difference but also committed to fostering an inclusive environment where everyone’s contribution is valued and celebrated.
Skills and experience required
Essential
- Bachelor's degree or equivalent work experience in a relevant field.
- Proficiency in English, with excellent writing skills.
- A passion for ecology, endangered species and biodiversity, social justice or community engagement.
- Strong organisational and interpersonal abilities.
- Ability to work independently and adapt in a dynamic environment.
- Demonstrate curiosity, humility, flexibility, and responsiveness.
- A commitment to our core values, including equity and inclusivity in the conservation sector.
Desirable
-
Experience (especially lived experience) in Asia, South America, Africa or the Pacific
-
Some understanding of community- and rights-based approaches.
-
Written and spoken Spanish and/or Portuguese.
-
Experience using databases and/or project management tools e.g. Salesforce, Asana, Tableau.
-
Willingness to undertake occasional travel both within the UK and overseas.
-
Desire to work across a range of conservation issues and to undertake a diverse role.
-
Strong research and analytical skills
-
Project management skills
Development Opportunities:
This role offers the chance to grow your skills in research, project management, and communication, among other areas. You'll gain hands-on experience that can shape your career in conservation and beyond.
Our workplace values and culture
We pride ourselves on our supportive, creative, and inclusive culture. We're committed to reflecting the diversity of the natural world we protect and actively seek to make our workplace welcoming for everyone.
Application & Recruitment Process
We welcome applications from people of all backgrounds for this role, particularly non-graduates, and are happy to discuss flexible working arrangements. Please let us know at any stage during the recruitment process if you have any accessibility requirements we can accommodate for you, and which pronouns you would like to be referred to by. If you are new to the sector, we have some helpful resources on our website to help support your application to this role and others.
Your Application Matters: Supported by Generation Success
Embarking on a new career path is a momentous step, filled with anticipation and aspirations. To ensure your journey with Synchronicity Earth starts on the best possible note, we've partnered with Generation Success, an award-winning social enterprise renowned for its commitment to fostering social mobility and empowering individuals across all background, to administer an accessible and social mobility friendly recruitment process ensuring your talent it the only thing that matters.
Closing date for applications: 24th April 2024
Join Our Mission:
Are you ready to make a lasting impact? Bring your passion and skills to Synchronicity Earth and help us build a future where nature and humanity thrive together.
The client requests no contact from agencies or media sales.
Are you looking for a job where you will be supported to gain skills and qualifications?
Searching for a role where your qualities and expertise will make a real difference to people’s lives?
Hoping for a varied, interesting workload as part of a friendly, supportive team?
If so, then read on!
A bit about us
We are an independent, Human Rights based charity and one of the UK’s largest providers of advocacy, advocacy-related and Healthwatch services who make sure people are heard when it matters most.
For more information about advocacy and what we do, please go to our website where you will also find information about our attractive benefits package on the Jobs Vacancies page.
We are looking to recruit a permanent multi skilled advocate to join our busy Cornwall multi- disciplinary team, working up to 37 hours (full time) per week, minimum of 22.5 hours, starting salary £23,314 per annum (pro rata).
About the role
In this exciting role you will primarily be concerned with supporting clients under the Mental Capacity Act, Care Act, NHS Health Complaints, Community and Parents with Children going through the Child Protection process in your locality.
To find out more about the role, please take a look at the Job description attached to the advert on our website.
What we need from you
We are looking for someone with the creativity and enthusiasm to support people in difficult circumstances, ideally with experience in a health or social care. If you haven’t got advocacy qualifications it’s not a problem, we can offer training. You’ll be mainly working from home but will also need to engage with your colleagues and external people.
Please note, as this role is home based with regular travel, mainly but not exclusively in Mid/East Cornwall, you must have access to both a stable home broadband service and your own transport as well as flexibility with working hours. We also need you to live in Cornwall.
What happens next
If we sound like an organisation you would like to work for, please go to the advert on our Job Vacancies page for further details and to start your application, unless already there, in which case, apply today!
All invited applicants to interview will need to bring evidence (photographic where possible) of their right to work in the UK. New employee start dates will only be confirmed once relevant checks, including enhanced DBS clearance, and 2 satisfactory references have been received.
Closing Date: 5pm 1st May 2024
Interview Dates: 10th & 13th May 2024
Interview venue: To be held on Microsoft Teams
We look forward to hearing from you.
The client requests no contact from agencies or media sales.
Founded in 1903, Fauna & Flora is the world’s longest established international conservation organisation. Our vision is to create a sustainable future for the planet where biodiversity is conserved by the people living closest to it. We aim to do this through the conservation of threatened species and ecosystems worldwide, choosing solutions that are sustainable, based on sound science and take account of human needs. We have become a trusted entity in the world of conservation. Today FFI is active in over 40 countries.
Fauna & Flora is seeking qualified candidates for the position of Programme Assistant to deliver effective support to the Conservation Capacity & Leadership team. The successful candidate will assist the Director and Conservation Capacity & Leadership team members in delivering the programme’s targets, through administration, basic finance and logistical support, disseminating learning and communications. The role will in particular support Fauna & Flora’s conservation leadership, partner support, and professional development initiatives.
You will have strong relevant experience in an administrative role, with excellent numeracy, organisational and time management skills and a structured and methodical approach to work.
Your excellent interpersonal skills will enable you to build strong working relationships with colleagues. You will be a self-motivated team player and enjoy working in a dynamic environment where the ability to respond swiftly to changing organisational and team needs is paramount. With excellent communication skills, you will have a proven ability to write for a range of audiences. Fluency in English is essential.
In return, the role offers the opportunity to work within an international, impactful and ground-breaking organisation, at the forefront of global conservation. In addition, Fauna & Flora offers a generous pension contribution, attractive annual leave allowance and life insurance.
Our offices are located in The David Attenborough Building in central Cambridge, just a few minutes’ walk from glorious historic buildings and museums, the picturesque River Cam, the central market and shopping centre, and a host of cafés and restaurants.
The closing date for applications is 3 May 2024. Interviews are likely to take place during the week commencing 13 May 2024.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Hours: 37.5 Full Time (part time may be considered)
Location: Various locations in the London Borough of Hounslow
Closing date: On an on-going basis until filled – we reserve the right to withdraw this job opportunity early if this vacancy is filled
Interview date: To be arranged directly with shortlisted candidates.
Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow, supporting over 10,000 clients a year. We want to expand our capacity for face to face and telephone advice; hence we are looking for an experienced generalist Adviser with the ability to provide advice in person as well as on the phone through our dedicated helplines.
In particular, the role requires you to:
- conduct a thorough holistic exploration of the problem(s) to gain an accurate picture of the client’s situation
- do a benefit calculation as standard for clients
- give full advice and support to clients to resolve their issues
- where necessary, make a referral or signpost clients
- write up case notes to Citizens Advice national standards
For more information about the role and the criteria to apply for the post, please download the Job Description and Person Specification.
We might consider strong trainee advisers who have completed the adviser training and have been exposed to sufficient practical generalist work (about to achieve the adviser certificate or an equivalent qualification).
Please note: We can only respond to successful applicants. If you do not hear from us within three weeks from receipt of your application, please assume that it has been unsuccessful.
We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.
We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
Location: Across London
Closing date: 6 May 2024
Interview dates: 21-23 May 2024
Whether your empathy towards homeless people has its roots in personal experience or your compassionate nature and determination to help, when you join Thames Reach on our 12-month Traineeship programme, you’ll be making a difference and taking the first steps towards a great career.
About us…
Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track and help people find work and access training and volunteering opportunities.
Is our mission easy? No, but we never give up on people. Last year we helped more than 10,000 people.
Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.
About this role…
Every role at Thames Reach is about ensuring that the users of our services find and sustain a decent home, develop supportive relationships and lead fulfilling lives. On our structured Traineeship scheme, you’ll gain first-hand experience and on-the-job training in what we do. You’ll be expected to work full time on a rota basis. Our placements involve a range of working patterns such as shifts, including evenings and weekends, night work in our fast-paced Rapid Response Outreach team and Monday to Friday 9-5 roles.
The key features are:
• A thorough induction, followed by two six-month placements at our projects, one of which will be hostel-based.
• With supervision and training from experienced staff to help our clients to get off and stay off the street with access to appropriate services.
• Learning about and assisting with necessary administration and record-keeping.
The kind of thing we’re looking for:
• Compassion, determination and a desire to play your part in ending street homelessness.
• Good basic admin and IT skills.
• Good team working skills
• The resilience and commitment to work in a challenging, ever-changing environment.
• An understanding of street homelessness and its impact on people’s lives – applicants who have experienced homelessness are particularly encouraged to apply.
What you can expect…
• A generous pension contribution - we contribute 6.5% to your pension when you contribute 1.5%.
• A range of other benefits including generous holiday allowance – 24 days per year, wellbeing support, cycle to work and season ticket loans.
• High quality on-the-job training with the opportunity to develop the skills needed for a career in our front-line services.
• Potential job prospects – although this is not guaranteed, many of our trainees have gained permanent employment at Thames Reach or in related organisations following completion of the programme.
• Application Support Sessions – we encourage applicants to attend one of these before applying.
Please note that we cannot guarantee location of placements for successful intakes.
Thames Reach welcomes applications from people with transferable skills and fresh perspectives.
We are committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.
For full information and to apply visit our website via the apply button.
Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Do you want to work with a leading advocacy charity organisation supporting those in need?
Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?
Are you keen to make a difference to people who want to be heard?
Then come and join us here at VoiceAbility.
We have an exciting opportunity for an Advocate to join our team covering Manchester. Your role will require you to travel to locations such as hospitals and care homes across the area to meet with clients and professionals and be home based for administration; therefore, a suitable home internet connection is essential.
About us
VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.
We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most. For more information on what Advocacy is and the services offered then please visit our website.
About you
Desirably you will have some experience of working as an Advocate, providing welfare, supporting, or caring for Adults or young people who have support needs, ideally for those with a variety of communication needs, mental ill health, physical health issues, or barriers to accessing education and support.
You should have worked or volunteered in health, social care, welfare, support services, education or young person’s services, or advice and guidance.
How will you make a difference?
You will be responsible for ensuring the individual’s wishes, feelings, beliefs, needs, and values are met to create positive outcomes for the people you support.
You will support people to speak up for themselves and grow in confidence, equip them to understand and exercise their rights and options, and will assist them in the decision-making process relating to their care, treatment, and support.
You will work resourcefully and collaboratively with the individuals you support. You’ll be creative in your approach to empower our clients by ensuring you meaningfully explain people’s options and rights to them. You’ll support individuals to fully participate in decisions affecting them and will make sure they have their voices heard.
Professional Development?
You will have plenty of opportunities to enhance your professional abilities and you will make a real difference every day. As this is a 6-month FTC the successful candidate, if not already an Advocate, will not be enrolled on the level 3 Independent Advocacy Practice qualification.
Benefits:
-
28 days annual leave plus bank holidays, pro-rata
-
5% employer pension & 3% employee contribution
-
Salary sacrifice pension scheme
-
Separate Life Assurance Cover
-
Staff discount scheme including retail discounts, entertainment, holidays etc
-
Discounted Gym Membership; Employee Assistance programme
-
Supportive working environment fostering a good work/life balance
-
Support with continuous professional development
Equality and Diversity
VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.
VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact us for further options.
How to apply
To apply for this role please sign up for a recruitment account on our webpage. Follow the instructions to create your account, upload your CV, and complete our short application form.
Important Dates:
Closing date for applications; midnight on 10 May 2024.
Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.
We look forward to hearing from you.
NB:
-
If you don't already hold the Independent Advocacy Practice qualification, and you are successful in your application, it is a requirement that you complete the core element within 12 months of commencing the training. VoiceAbility will fund this training.
The client requests no contact from agencies or media sales.
Do you have good customer service skills? Come and join our Green Doctor team at Groundwork South
Want to help some of the most vulnerable people keep warm this winter and manage their energy bills? Come and join our Green Doctor team at Groundwork South.
Home Energy Advisor (Green Doctor)
Reference: GD0424
Location: Kent, Hybrid Working (On site at Gravesend Office/Remote working delivering home visits and outreach)
Contract: Fixed Term Contract – March 2025 (with possibility to extend further)
Salary: £25,000
Hours: 37.5 hours per week
Summary of role: Our Green Doctors deliver home visits and telephone consultations across Kent & Medway. Consultations are a mix of advice, installation of small practical energy-saving measures such as low energy light bulbs and draft proofing and referring on to other health and wellbeing services. We aim to reduce our client’s energy bills and save them money in a variety of ways including providing a bill switching service.
You will be a practical, people-person with a passion for helping vulnerable people. You must have either knowledge or experience in energy efficiency to provide tailored energy saving advice, and the ability to adapt your approach to suit our client’s varying needs.
You must be comfortable with lone working and in managing your own workload.
A qualification as Domestic Energy Assessor (DEA), NVQ Level 3 (6049-03) Provide Energy Efficiency Services, or City and Guilds Energy Awareness (6281-01) is desirable, but relevant experience within the field or a willingness to take the qualification will be considered. (20 paid study hours).
A full clean driving licence is required.
In return we offer you:
- A competitive salary
- Generous holiday entitlement of 25 days per annum plus public holidays
- Health Cash Plan and 24 hour online access to a GP
- PERKS scheme – such as discounted gym membership and shopping discounts
- Employee Assistance Programme - including mental health helpline and face to face counselling
- Salary sacrifice schemes including cycle to work and pension contributions
- Family friendly policies to support work/life balance with time off in lieu for out of hours activities
- Business travel expenses
We are a creative, committed and enthusiastic organisation with a great track record of project development, fundraising and delivery, so there are always opportunities to grow and develop your role within our friendly team.
Groundwork South
Groundwork South works with communities across the south of England to transform their lives and the places where they live. We have been at the forefront of social and environmental regeneration for over 25 years, and today we have a simple mission: to create better places, improve people’s prospects, and promote greener living and working.
We are passionate about creating a future where every neighborhood is vibrant and green, every community is strong and able to shape its own destiny, and no-one is held back by their background or circumstances. This vision drives the work that we do. Each year we deliver over 100 innovative projects, tackling the biggest issues facing our communities and creating real and lasting, positive change.
Closing date for applications: 12th May 2024
Interview date: TBC
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Appointment to this role is subject to an enhanced records check through the Disclosure and Barring Service (DBS).
Groundwork South is an equal opportunities employer and welcomes applications from all members of the community.
No agencies please.
Salary: Grade 1.2 - £24,102 per annum pro rata
Contract: Fixed term until end of October 2026
Part time – 18.75 hours per week
Closing date: Sunday 19th May 2024 at 11.30 pm
We’re looking for an enthusiastic individual with office administration and customer service experience to join us as an Administrator and provide the support we need to help us deliver an effective local service. This is an exciting opportunity, and you will play a key part in standing up to the housing emergency.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So we are striving for change; with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
Shelter Sheffield provide housing advice and support to people across the city with a focus on emergency homelessness, intensive support for children and families, people experiencing domestic abuse and people with multiple and complex needs. We take a holistic approach to help people deal with interrelated issues that can impact their ability to keep a home and help over 5000 people a year while also working to change the underlying systems that cause the housing emergency.
About the role
You will be the first point of contact for in-person and telephone callers to the service - taking client details, providing information and working with advisers to direct enquiries to the right people.
You’ll provide administrative support and have responsibility for designing and developing office systems and processes, data input, extraction and analysis and finance administration. Helping front line staff with case administration, assisting the Hub managers with ad-hoc projects and seeing that our office equipment is properly maintained – all are aspects of this interesting, varied and vital role.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About you
We are looking for someone who;
• Has proven office administration and customer service experience. You’ll be a confident user of Microsoft Office, including Excel, Word, PowerPoint and Outlook.
• With a passion for social justice.
• Will thrive in a fast paced and busy office environment, with a flexible and tenacious approach and will enjoy learning new skills.
• Has strong data processing skills with the ability to input, extract and analyse data and to review processes, introducing new ways of working where needed.
In return we can offer a competitive salary and a wide range of benefits, including 30 days of annual leave (pro rata for part time staff), enhanced family friendly policies, pension, and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Home is everything. We exist to defend the right to a safe home. Join us in ending the devastating impact the housing emergency has on people and our communities.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.