Community Fundraising Assistant

ALDER HEY CHILDREN'S CHARITY

Job title: Community Fundraising Assistant

Salary: £24,131 - £28,633

Hours: 37.5 hours per week (flexible working will be considered)

Location: Alder Hey Children's Charity, based within Alder Hey Children's NHS Foundation Trust, Liverpool

About us

Alder Hey Children’s Charity raises vital funds to help make Alder Hey Children’s Hospital a truly world-class, patient-friendly hospital for the 330,000 patients and families we care for every year.

The charity helps to fund a range of activities and projects that are designed to enhance and improve the lives of our amazing young patients. This includes the funding of specialist medical equipment to ensure our brilliant surgeons and clinical staff have the most up to date and cutting edge technology available and funding hi-tech distraction equipment designed and proven to reduce pain and anxiety in our patients. We also fund a range of programmes and special projects such as our ward musicians, our on-site magician and the play specialists we have on every ward.

We have recently closed our Surgical Neonatal Appeal, having successfully raised our £3m target towards a brand new, state of the art Surgical Neonatal Intensive Care Unit (NICU) at the hospital. This year we will be fundraising towards a new Medicinema and Same Day Emergency Care Centre, providing an unrivalled experience for our patients and their families.

About this role:

This is an exciting opportunity to join our dynamic Community Fundraising Team.

This role calls for an enthusiastic, highly-motivated and organised person who shares our values. The role will play a vital part in supporting the day to day activity of the Community Fundraising Team in undertaking a wide variety of fundraising activities.

Key Responsibilities will include:

Administration

• Support the Community Fundraising Team with the administration of bespoke, third party and donor led events. Including (but not limited to) sending packs and resources out, communication of event information and appropriate thanking.
• Manage the Community Fundraising and retail email inbox.
• Diarise Community Fundraising team meetings, take appropriate minutes and distribute actions.
• Manage the Community Fundraising shared drive and filing system.
• Work with the Community Fundraiser to identify potential Young Ambassadors and create Ambassador Packs.
• Manage the stock control of Community Event Resources.
• Audit and monitor the Charity collection boxes.
• Manage community contacts within salesforce ensuring they have up to date information.

Stewardship

• Be the first point of contact for on-line giving donors and monitor the online giving platforms including JustGiving, Enthuse, Go Fund Me and ensure that each donor has relevant communications.
• Manage the donor led event diary, providing appropriate resources where required.

Reporting

• Produce regular financial and fundraising reports on various Community Fundraising Income streams using the charity CRM (Salesforce).
• Monitor Community Fundraising income and check it’s appropriately coded on Salesforce.

Communication

• Ensure that relevant members of the Community Fundraising Team are aware of on-line fundraising activity.
• Work alongside the Operations and Finance Teams to monitor income.

Other Duties

• Attendance at community fundraising events.
• Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation.
• Be an active and supportive member of the Alder Hey Children’s Charity team, contributing to the team’s development and working collaboratively with colleagues and volunteers.
• Gain and maintain in-depth knowledge and understanding of the Charity’s work, priorities and future plans and act as a spokesperson for the Charity when required, including representing at external events as appropriate.
• Support the Operations Team when in the office by answering phones and serving on the front desk when the office is busy.
• Any other reasonable duties as required by your line manager.

Please note, the role may at times include lifting and manual handling.

Person Specification

Qualifications, Knowledge & Experience

Essential

• Demonstrable evidence of excellent organisational skills, with the ability to manage and prioritise workload and meet deadlines.
• Excellent IT skills including Microsoft packages and database information systems.
• Strong numerical skills, with an ability to analyse and interpret financial information.

Desirable

• Charity experience.
• Experience of using a CRM system.
• Experience of working within an events environment.
• Full driving licence.

Skills & Attributes

Essential

• Self-motivated and positive attitude with the ability to work flexibly under pressure and prioritise in a busy environment.
• Ability to work in a logical and organised manner, maintaining good attention to detail and accuracy.
• Excellent interpersonal skills with the ability to communicate appropriately with all people at all levels.
• Ability to work effectively as part of a team and independently, taking the initiative where required.
• A creative and lateral thinker with the ability to look for innovative solutions to problems.
• Commitment to principles of equality, diversity and collaborative working.

Desirable

• Advanced knowledge of Microsoft Excel.
• Experience of using a CRM system.

Additional Requirements

Essential

• Committed to continuing professional development.
• Strong interest in working for a children’s health charity.
• An understanding of and commitment to the values of Alder Hey Children’s Charity.
• Willingness to get involved with activities across the Charity.
• Willingness to occasionally work outside of normal office hours.

Our Values

Here at Alder Hey Children’s Charity, our values guide the way in which we work. By being courageous, working together, being passionate about our work, and making sure that we are creative in what we do, helps us to deliver the support necessary so that our Hospital can continue to deliver the very best care for our young patients and their families. Our values are:

Courage: we try new things and take risks to innovate and drive forward new ideas. We have the courage to speak up and take a stance. We are accountable, responsive and responsible. We are unstoppable.

Together: we work together as one team, sharing our knowledge and learning. We work in partnership with patients, families, supporters and colleagues. We are respectful, celebrate diversity and empower each other to achieve our aims.

Passion: we are passionate about what we do and why we do it. We work together to share and grow. We inspire others.

Magical: we are fun, creative and child led. We create special moments, provide little extras and go further for our brave young patients.

How to apply

Applications must include your CV and a covering letter.

Closing date: Monday 26th February 2024

Interviews: Monday 4th March 2024

Alder Hey Children’s Charity will make every endeavour to make any reasonable adjustments for applicants who require assistance in carrying out their duties due to a disability. Alder Hey Children’s Charity is committed to equal opportunities and positively welcomes applications from all sections of the community. Alder Hey Children’s Charity is committed to safeguarding children and vulnerable adults. The post holder may be required to complete an enhanced DBS disclosure check.