Data Operations Executive

As Data Operations Executive you will play a crucial role in helping us reach our fundraising targets and delivered excellent supporter experience through your support of the charity’s CRM system, Salesforce. You will have experience or a theoretical understanding of working with data and a CRM system.  We are looking for someone who is keen to learn, has an excellent eye for detail, enjoys balancing multiple priorities, and most importantly, loves working with colleagues to deliver exceptional supporter experience and continuous improvements. You will have the ability to shape vital processes within a rapidly growing organisation that is putting data at the centre of its operations.

Key Responsibilities:

·       Provide 1st Line support for requests received into the team’s ticketing system, triaging all incoming tickets and either resolving, providing self-help guides, or escalating as appropriate.

·       Analyse support tickets to identify recurring themes which may suggest changes to Salesforce are required, additional training is necessary, or changes to processes are required.

·       Act as our document custodian, ensuring our documentation is always up-to-date and relevant for its purpose and checking in with document owners when a review is needed.

·       Create new documents such as ‘How To’ guides to a high standard which are straightforward using non-technical language.

·       Establish relationships with stakeholders across the organisation and help them resolve data issues and requests.

·       Assist the Data Operations Manager, Senior Data Operations Officer, and the Data Operations Officers in improving business processes for the successful and efficient management of supporter data.

·       Work with the Data Operations Officers to perform simple ad-hoc imports of data into Salesforce that cannot be processed by automated means.

·       Import data and see errors through to completion by either resolving the problem or escalating where appropriate.

·       Support the Data Operations Officers in delivering an ongoing training programme to all employees.

·       Other data management tasks from time to time as identified by the Data Operations Manager

Knowledge, skills and experience needed:

·       Understanding of data protection/GDPR legislation and its implementation.

·       Intermediate Excel knowledge (VLOOKUP’s).

·       Experience of providing customer service to customers or users of a system

·       Experience of working with data sets, either in a CRM system or Excel-based system.

·       Excellent verbal and written communication skills.

·       The ability to communicate technical information to non-technical people in a supportive and easy to understand way.

·       A creative, positive, and proactive approach to problem-solving

·       Good self-awareness with a willingness to learn new skills.

·       Ability to manage multiple tasks simultaneously

Additional Information:

Ways of working:   

As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £25,000 per annum, plus benefits.

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 9th August 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.