Individual Giving Officer - Face to Face Fundraising

We are looking for a confident and organised Face-to-Face Fundraising Officer to join our ambitious Individual Giving team. Working closely with the Individual Giving Manager (Face-to-Face Fundraising), this role will spearhead the planning, delivery and optimisation of face-to-face fundraising activity across a range of products and channels including Regular Giving, Lottery and Payroll Giving.

The successful candidate will play an important role in the day-to-day management of campaigns and relationships with external fundraising agencies and suppliers. They will help ensure campaigns are delivered on time, on brand and in line with all relevant regulations and codes of practice, whilst supporting strong supporter experience and high-quality fundraising standards.

The role will also support reporting, KPI monitoring, forecasting and campaign analysis, helping to identify trends, opportunities and areas for optimisation across the programme. This is an exciting opportunity for someone looking to develop their fundraising and campaign management experience within a fast-paced and growing team. You’ll be part of a team that works across multiple face-to-face fundraising channels; speaking to a range of audiences with one theme in common, compelling people to support our work and bring about life-changing dementia treatments.

Key Responsibilities:

Campaign Management

·       Plan, manage and deliver face-to-face fundraising campaigns across a range of products and channels including Regular Giving, Lottery and Payroll Giving.

·       Work closely with external fundraising agencies and suppliers to support the successful delivery of campaigns and maintain effective working relationships.

·       Act as a day-to-day point of contact for external stakeholders and agency partners.

·       Deliver campaign briefing, monitoring and optimisation to help ensure campaigns achieve agreed KPIs and performance targets.

·       Complete routine campaign reviews, reporting and analysis, identifying trends and opportunities for continuous improvement.

·       Support testing and optimisation activity across campaigns using test and learn principles.

·       Work closely with internal teams including Supporter Engagement, Legal & Compliance, Data & Analytics and Finance to support effective campaign delivery and processes.

·       Development of engaging campaign materials and supporter communications.

·       Support cross-team collaboration and integrated campaign activity across the organisation.

Planning, Reporting and Budget Support

·       KPI tracking, trend analysis and reporting across a range of financial and non-financial measures.

·       Regular campaign reporting, forecasting and performance monitoring.

·       Live programme optimisation to help ensure campaign targets are achieved.

·       Contribute to annual planning and campaign development processes.

·       Conduct invoice reconciliation and processing to ensure timely payment of suppliers.

·       Maintain accurate campaign records, trackers and documentation.

·       Provide administrative and reporting support for agency reviews, meetings and campaign evaluations.

Training and Compliance

·       Delivery and coordination of fundraiser training and engagement activity with agency partners.

·       Complete monitoring of face-to-face fundraising activity to help ensure high standards of supporter experience, compliance and professionalism are maintained.

·       Work closely with agency partners and internal teams to ensure fundraising activity adheres to relevant fundraising regulations, data protection requirements and codes of practice.

·       Oversee mystery shopping, shadowing and quality assurance processes where required.

·       Maintain accurate compliance and training records across agency partners.

Knowledge, skills and experience needed:

·       Experience supporting fundraising, marketing or direct marketing campaigns.

·       Experience working with external suppliers, agencies or stakeholders.

·       Experience reporting on campaign performance and KPIs.

·       Understanding of fundraising, marketing or customer engagement principles.

·       Experience working with CRM or database systems.

·       Experience managing multiple projects or priorities simultaneously.

·       Experience within face-to-face fundraising or supporter acquisition.

·       Understanding of fundraising regulations and compliance requirements.

·       Experience within the charity sector.

·       Experience working with Regular Giving, Lottery or Payroll Giving products.

·       Excellent organisational skills with the ability to prioritise workload effectively.

·       Strong communication and relationship-building skills.

·       Ability to analyse data and produce meaningful reports and insights.

·       Good attention to detail.

·       Ability to work collaboratively across teams and with external stakeholders.

·       Confidence communicating with people at all levels.

·       Proactive approach with a focus on continuous improvement.

·       Good working knowledge of Microsoft Office programmes, particularly Excel.

·       Strong team player with a positive and flexible approach.

Willingness to travel independently and occasionally work unsocial hours where required

Additional Information:

Ways of working:   

As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £31,000 per annum, plus benefits.

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 2nd August 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.