Supporter Journeys and Retention Officer

We are delighted to be working with an international development charity who are looking for a Supporter Journeys and Retention Officer. This organisation seeks to eradicate poverty and create lasting change, they have an inclusive and diverse culture and actively provide development for their staff. As the Supporter Journeys and Retention Officer, you will execute and evaluate campaigns aimed at engaging and retaining supporters, using a variety of direct marketing channels. This role plays a vital role in the development of supporter journeys, helping to provide understanding of what motivates our existing audience and how we can learn from this in strategic development.

To be a successful Supporter Journeys and Retention Officer , you’ll need:

• Experience of direct marketing customer / supporter engagement, preferably within a fundraising role i.e. in individual giving or in memory
• Strong project management skills including experience in working with internal teams and external suppliers
• Understanding of delivering supporter journey mapping and planning around multiple channels
• Strong grasp of direct marketing KPIs and an analytical approach, to maximize Lifetime Value (LTV)

Salary: £33,850 (if remote) or £38,453 (if London based)
Contract: 6 month FTC
Location: Flexible within the UK
Closing date: 5th April

If you would like to have an informal discussion, please call Emma on 02030 062787 or email your interest along with your CV to [email protected]

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. - www.ashbyjenkinsrecruitment.co.uk/our-commitment-to-diversity

If enough applications are received the charity reserve the right to end the application period sooner.