Quality Assurance Coordinator

The Quality Assurance Coordinator will work with the leadership team to support project objectives, processes, policies and procedures.

Key Responsibilities:

• Support the Quality Manager in maintaining and administering the Quality Management System (QMS), ensuring it remains current and accurately documented
• Change management and control
• Assist with scheduling, organising, and tracking internal audits, and help ensure corrective actions are logged and followed up.
• Coordinate the control, review, and version management of quality documents.
• Support the Performance, Compliance, and Quality coordinator in the quality assurance of team members.
• Assist with the monitoring and documenting of corrective action reports and customer complaints,tracking actions to closure
• Support Service Delivery with reporting and process improvement as required.
• Take minutes and track actions for Quality Review meetings
• Provide general administrative support to the Quality Manager on QMS-related projects and initiatives
• Liaise with departments across the business to promote adherence to quality procedures and standards
• Perform other duties commensurate with the post as required.

Key Skills and Attributes (Essential):

• Experience of ISO 9001 and Quality Management Systems
• Internal audit experience
• Ability to think creatively to solve problems and implement continuous improvement
• Ability to work independently and collaboratively
• Effectively manages workload by prioritising tasks and making efficient use of available tools and systems.
• Strong attention to detail and ability to analyse data to identify trends, issues, and opportunities for improvement.
• Able to communicate effectively with a range of colleagues and stakeholders.
• Have excellent oral and written communication skills;
• Proficient in Microsoft Word, Excel, Outlook, and Teams;
• Have previous experience of process improvement and ownership;

Key Skills and Attributes (Desirable):

• ISO 9001 Internal Auditor certification
• Previous project management administration experience