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Citizens Advice Southwark, Southwark (On-site)
NJC Scale 2 - £28,050 to £28,427 per annum
Assist in providing a quality service to clients through face to face and digital gateway assessment by supplying accurate guidance
Posted today
Stewardship, EC1Y, London (Hybrid)
£35,000 - £38,000 per year
Seeking an efficient, professional Administrator to support our Executive, Leadership Teams and Trustees.
Posted today
Community Links Bromley, Bromley (On-site)
£32,000 - £33,366 per year
We are looking for a Grassroots Development Officer to lead a new project to support and develop small grass roots organisations in Bromley
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Brain Research UK, London (Hybrid)
£52,000 per year FTE
Brain Research UK are seeking a Head of Finance to oversee the finance function
Posted today Apply Now
Bright Futures UK, Victoria (Hybrid)
£26,000 - £28,000 per year
Exciting Opportunity for Ambitious Individuals to Create Lasting Change
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Irish in Britain, Remote
£30,000 - £31,287 per year pro rata
Experienced coordinator to develop & deliver new healthy ageing activities to enhance the overall health & wellbeing of Irish people over 50
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Citizens Advice Southwark, Southwark (On-site)
Salary NJC Scale 5 - £31,734 per annum
This is an exciting opportunity for a trained Gateway Assessor to be fasttracked through the full CitA Generalist Adviser training programme
Posted today
Safety4Sisters NW, Hulme (On-site)
£27,711 - £29,572 per year
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Posted today
Youth Endowment Fund, London (Hybrid)
£42,800 per year
We are looking for an experienced Evaluation Manager to join us for a period of 18 months to join our incredible Evidence team.
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Spotlight on Corruption, London (Hybrid)
£53,319 - £54,919 per year (pro rata if part-time)
Exciting opportunity for someone who cares about fighting corruption to join us in a critical role and lead our Finance and Operations.
Posted today Apply Now
Book Aid International, Camberwell (Hybrid)
£42,000 per year
Book Aid International is seeking a dedicated and highly organised Partnerships Manager to join our dynamic Programmes and Partnerships team
Posted today
Page 9 of 106
Southwark, Greater London (On-site)
NJC Scale 2 - £28,050 to £28,427 per annum
Full-time
Permanent
Job description

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

Gateway Assessor

NJC Scale 2 - £28,050 to £28,427 per annum

Full-time – 35 hours per week

The role will assist in providing a quality service to clients through face to face, telephone and digital gateway assessment by supplying accurate, personalised, relevant information and guidance. You must have:

  • Recent experience of undertaking the role of Gateway Assessor or of providing information, advice and guidance to the public either through face to face, telephone and emails including experience of exploring clients’ problems and identifying appropriate next steps.
  • An understanding of the main enquiry issues involved in assessing clients' problems
  • Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony
  • To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

Closing date: 9.00 am Friday 15 Aguust 2025

Interviews: Wednesday 20 August 2025

In return, we can offer you a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% of gross salary, an Employee Assistance Programme and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Posted by
Citizens Advice Southwark View profile Organisation type Registered Charity
Refreshed on: 05 August 2025
Closing date: 15 August 2025 at 09:00
Tags: Advice / Information, Social Care / Development, Advocacy, Social / Support Work