Senior Support Officer

This is an excellent opportunity to be part of our friendly team, managing and delivering a suite of support services that make a real difference to the lives of families.

The Senior Support Officer provides operational and project management of our volunteering programme as well as developing new digital support services. It sits within the Information and Support team (7 in total), and line manages 1-2 officers.

We are looking for passion, dedication and energy! We’re a vibrant organisation, dedicated to the cause but also to supporting each other and learning as we work. If you don’t meet all the requirements, but feel that you have transferrable skills, please do apply and use your supporting statement to illustrate this.

Key responsibilities include:
•    Volunteer management
•    Providing support to families
•    Project management
•    Line management

Terms

Location:    Hybrid (minimum of 3 days over 2 weeks in our London office)
Salary:        £35,793 FTE. 
Terms:        28 hours per week (ideally Monday – Thursday)

Role Details 
This is an excellent opportunity for someone to gain experience in delivery of support services, volunteer management and project management.

The ideal candidate will be able to demonstrate the following skills and experience: 

•    Strong understanding of how to deliver person centred emotional and practical support. 
•    Good project management skills and a desire to develop them further. 
•    Desire to champion our work around tackling Health Inequalities.
•    Confidence and skills to be a trusted, supportive manager of people.
•    Experience of managing volunteers. 
•    Experience and interest in developing digital support services in innovative and progressive ways, responding to changing needs.
•    Organised, with the ability to prioritise and meet deadlines.
•    Good understanding of EDI and DBS policies and processes.
•    Understanding of social media and how to create content to engage diverse audiences and improve reach.

This role will require an enhanced DBS clearance

For more details please view the job description and person specification attached to this advert.  

Don’t meet every single requirement?

Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Bliss we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with every aspect of the job description, we encourage you to apply to tell us what you can offer our organisation. You could be just the right candidate for this or other roles.

How to apply

Interested applicants are requested to submit the following documents:

•    Your CV (please ensure this does not include your age, gender or any other personal characteristics) 
•    A supporting statement explaining why you want to work for Bliss and how you meet the criteria in the person specification. This is expected to be no more than 500-1000 words long.

This information is used when shortlisting candidates for interview. 

It is Bliss’ policy not to contact applicants who have not been invited for an interview so if you have not heard from us three weeks after the closing deadline, you should assume that your application has been unsuccessful.

Recruitment Timeline 

•    The deadline for applications is 5pm on Wednesday 18th June 2025.  
•    First round interviews will be held online between Tuesday 24th and Thursday 26th June. 
•    Second round interviews will be held in person at our London Bridge office during week commencing Monday 7th July.