Employment Coordinator

Employment Coordinator – London

Role Details

Job title:  Employment Coordinator

Reports to:  Client Services Manager - London

Location:  London – hybrid working (2 days/week based in our dog friendly London office, with additional 1-2 days a week based in delivery locations in Croydon)

Salary:  London- £29000 (Salary band:£29,000 - £32,000)

Hours:  37.5 hours per week

Contract: Fixed term contract to end of June 2027

Background

Breaking Barriers is a national charity dedicated to helping refugees and asylum seekers build new lives through employment. We work with individuals facing complex barriers to the labour market, providing tailored employment support and partnering with statutory, voluntary, and community organisations across the UK.

This role has been created to support the delivery of multiple employment projects in London. The postholder will work directly with asylum seekers and refugees across a range of community settings, including asylum contingency accommodation, and in Breaking Barriers offices, helping them access employment & integration support and connect with our services.

Overall Purpose

The Employment Coordinator will support the delivery of a Breaking Barriers employment projects in London by conducting outreach across community locations, co-delivering employability workshops, enrolling eligible participants into the programmes, providing information and guidance to the programme participants, and contributing to monitoring and reporting requirements.

 In summary, this role will be responsible for:

·     Conducting targeted outreach in community locations, including asylum contingency accommodation, to raise awareness of the service and engage potential participants.

·     Enrolling participants into the employment project, ensuring accurate initial assessments and data capture.

·     Co-delivering in-person and remote employability workshops and group sessions at both Breaking Barriers and partner venues

·     Providing 1:1 information, advice, and guidance to the programme participants.

·     Supporting monitoring and reporting activities to track client engagement and outcomes.

Key Responsibilities

We are a fast-paced charity that prides itself on its flexibility and responsiveness, so your responsibilities may change, develop, and grow in line with the needs of our services.

Outreach & Engagement

·     Conduct regular outreach visits to community locations across London, including asylum contingency accommodation, libraries, community centres, and partner venues.

·     Build and maintain positive relationships with accommodation providers, community organisations, and referral partners to promote the service and identify potential participants.

·     Provide clear, accessible information about the programme to individuals from diverse backgrounds and with varying levels of English.

·     Represent Breaking Barriers professionally at outreach events and partner-led activities.

Client Onboarding

·     Triage: apply agreed triage processes to understand each participant’s circumstances, employment goals, barriers, support needs and readiness for different types of support.

·     Programme allocation: make informed recommendations about the most appropriate support pathway, taking account of participant profile, eligibility criteria and available programme options.

·     Enrolment: complete participant enrolment accurately and efficiently, ensuring all required documentation, consent and data are captured in line with project requirements.

·     Communication and handover: explain onboarding outcomes clearly to participants and provide warm handovers to caseworkers, Client Services Managers or other colleagues for ongoing support.

·     Records and escalation: maintain clear CRM records of triage, allocation and enrolment decisions, escalating complex cases to a line manager where required.

Workshops & Group sessions Co-Delivery

·     Co-deliver in-person employability workshops at partner venues, leading the employment support strand of the sessions.

·     Coordinate and deliver remote group sessions and job clubs.

·     Design and adapt workshop content to meet the needs of participants, including those with low levels of English and limited prior work experience in the UK.

·     Work collaboratively with partner organisations to ensure workshops are well-coordinated, participant-centred, and delivered to a high standard.

·     Gather and respond to participant feedback to continuously improve the quality and relevance of group sessions.

Monitoring and Reporting

·     Maintain accurate and up-to-date records of outreach activities, workshop delivery, and participant enrolments in the CRM system.

·     Support monthly and quarterly reporting by providing timely data and qualitative evidence of participant engagement and progress.

·     Contribute case studies and participant stories to evidence impact for funders and internal reports.

·     Adhere to data collection and monitoring processes to ensure quality and consistency across the project.

Safeguarding

·     Identify and escalate safeguarding concerns appropriately, following Breaking Barriers’ policies and procedures.

·     Act as a first point of contact for safeguarding concerns arising during outreach visits and workshop delivery, recording and notifying management as required.

Person Specification

Essential

·     Experience providing support, advice, or guidance to individuals facing multiple barriers.

·     Experience working with refugees, asylum seekers, or other marginalised communities facing complex and multiple barriers.

·     Understanding of the refugee and asylum seeker experience and the systemic challenges they face in accessing employment.

·     Confidence in conducting outreach in community settings and engaging individuals from diverse backgrounds.

·     Experience co-delivering or facilitating group sessions or workshops, including adapting content and approach to different needs.

·     Excellent interpersonal and communication skills, with the ability to work sensitively and effectively with people with varying levels of English.

·     Strong organisational skills and the ability to manage a varied workload independently on a part-time basis.

·     Experience using a CRM or case management system to maintain accurate client records.

·     Knowledge of safeguarding principles and experience handling safeguarding concerns appropriately.

·     Knowledge of the London employment, education, and training landscape.

·     Willingness and ability to travel to community locations across London.

Desirable

·     Experience working in or alongside asylum contingency accommodation or similar residential settings.

·     Experience supporting monitoring, data collection, or reporting for funded projects or services.

·     A second language relevant to the communities served (e.g. Arabic, Farsi, Pashto, Tigrinya).

·     Lived experience of seeking sanctuary or forced migration to the UK.

Additional Information

·     This role will require travel to community locations and partner venues across London.

·     Some flexibility around working hours may be required to support outreach or workshop delivery (TOIL provided).

·     This role is subject to an DBS check.

Our Commitment to Diversity and Inclusion

Breaking Barriers is committed to promoting diversity and inclusion regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion, or belief.

We aim for our workforce to be truly representative of all sections of society and our clients. We celebrate diversity within our workforce and are committed to creating a working environment free of bullying, harassment, victimisation, and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued.

We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background.

As a member of the Disability Confident Scheme, we are committed to offering an accessible recruitment process and guarantee an interview to all disabled applicants who meet the minimum criteria for the role.