Fundraising Assistant

We're recruiting for a new Fundraising Assistant to join our Fundraising Team at Cherry Trees...

Job title: Fundraising Assistant
Job type: Permanent, full time 37.5h p/w (part time working considered)
Location: Cherry Trees, East Clandon, Guildford, Surrey GU4 7RS
Salary: £22,360 p.a.

About Cherry Trees

Cherry Trees helps to keep families together by providing home from home care for children with complex disabilities that gives families a much-needed meaningful respite break.

About the role

We are looking for an enthusiastic and proactive person to join our small yet ambitious fundraising and communications team at Cherry Trees as Fundraising Assistant. Whilst support and administration are at the heart of this role, you will play a key part in supporting the team with sight and activity across all fundraising areas and could be a great opportunity for someone looking to take their first steps into fundraising.

We’re looking for someone with great people skills, as well as drive, initiative and determination. You’ll be diligent with details and accuracy, and have a dynamic approach to your work. You will be a natural problem solver, always looking to improve upon current processed to improve on efficiency.

Key responsibilities

1.    Fundraising

• To be the first point of contact for all fundraising enquiries that come in by telephone, email, and post.
• Support the team by recording and sending fundraising materials to those raising money for us through events and challenge event.
• Ensure letters, certificates and emails are processed in an appropriate and timely manner.
• Provide support to the events and individual giving teams and their programme of activity.
• Supporting the Head of Fundraising with partnerships, community groups and club activity.
• To develop a good understanding of our fundraising activity and to maintain the processes behind registration and online giving platforms such as JustGiving.
• Monitoring and replenishment of office supplies.
• Help to actively promote participation in our fundraising events and activities.
• Other general fundraising and administration duties, as and when required to ensure the smooth running of the department including assisting in other team projects when they arise.
• To represent Cherry Trees on occasion at community events or other activity, and being flexibility and willing to travel and attend events outside normal office hours (time off in lieu given).
• Support the Community and Events Officer in volunteer recruitment and management.

2.    Stewardship

• Provide excellent support and stewardship to our supporters, challenge event participants, individual givers, community supporters and volunteers.
• Build, manage and maintain rewarding relationships with existing and new supporters and colleagues and teams across Cherry Trees with a ‘friendly-face’ approach.

3.    Information Management

• Using the fundraising database (Donorfy) ensure all activity and correspondence is recorded accurately, as well as supporting our team’s financial processes and data export needs (training will be provided).
• Be responsible for ensuring all records are maintained/updated on the fundraising database.
• To develop an in-depth knowledge of the database to be the go-to person, and identify opportunities to support your own activity and that of the team.
• Continuously aim to improve the efficiency of administration processes necessary for the smooth running of the fundraising department.
• Ensure that data processing is in accordance with GDPR compliance.

4.    Finance and other

• To ensure all donations are processed and on the fundraising database, correctly, and supporters are thanked in a timely manner.
• To process the weekly fundraising income and financial reconciliation, with the support of volunteers (training will be provided).
• To undertake other reasonable activities as required by your line manager.

About You

• Understanding the value of our supporters: You will need to help build our relationships and processes to ensure we can make everyone feel as special as they are, whilst growing the number of people supporting us.
• Passionate about the charity sector: You are enthusiastic about the mission of Cherry Trees and committed to supporting families and children with complex disabilities.
• Strong organisational skills: You have a keen eye for detail and able to manage multiple tasks and priorities in a busy fundraising environment.
• Excellent communication skills: You are confident in both written and verbal communication, able to engage effectively with supporters, colleagues, and the wider community.
• Tech-aware: You are comfortable using databases, Microsoft programmes, and online giving platforms, with a willingness to learn new tools and software. Full training will be provided.
• Team player with initiative: You thrive in a collaborative setting but are also proactive and capable of working independently to drive our fundraising vision forward.

For the complete Job Description and Person Specification, please download a copy.

Application Process

Please apply only through CharityJob with a CV and covering letter to the Hiring Manager, no more than one side of A4, using the JD/PS to demonstrate your suitability for the role.

There is no set timeline for the application process or closing date. We will respond to candidates as and when we receive applications and look to move through the steps as quickly as suits both the applicant and our own diaries. We may also choose to close the job before the closing date if a suitable applicant is found, so please apply at your earliest convenience.

This is a new role with an ASAP start date.