Trainee Caseworker

We are looking for a motivated and professional person who can show an understanding and commitment to social welfare law to join our expanding Crawley Advice Team.
We will train you in Immigration, welfare, housing and money advice alongside casework skills. You will be working with diverse communities in Crawley, out in community locations as well as seeing clients in our office and supporting in different projects to expand your experience.

About the Role

We are seeking a Trainee Immigration and Generalist Advice Caseworker to join an exciting project in Crawley, providing holistic support to individuals with immigration, debt, and domestic abuse issues. Working closely with a Senior Advisor, support workers, and the community engagement team, you will assist clients with checking their immigration status, understanding their rights, income maximisation and accessing legal remedies.

What You’ll Be Doing

This role offers a structured two-year learning pathway to gain full advice competency in generalist, debt, energy, and immigration law, as well as IAA (OISC) Level 1 and 2 Advisor status. As you progress, pay increases will be offered, with opportunities to apply skills in supporting other professionals. Benefits include 26 days annual leave plus bank holidays, flexible working options, employee assistance programme, and investment in professional development.  

We are committed to diversity and encourage individuals with lived experience to apply. Apply via the application form, demonstrating how you meet the person specification.  This role is subject to an enhanced DBS. 

What We’re Looking For

• Can communicate complex information clearly and sensitively.
• Is confident working with people facing financial hardship or vulnerability.
• Has strong organisational and case management skills.
• Can build positive relationships with partners and stakeholders.
• Is able to work independently while contributing to a wider team.
• Is committed to equality, diversity, and inclusion.
• Shares the values of Citizens Advice and is passionate about helping people improve their financial wellbeing

How to apply

You will need to fill in an application form, addressing the person specification.   We reserve the right to close the advert early so don’t wait, apply now so you become part of our growing team.

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CVS NOT ACCEPTED

If you have any questions related to the role please email us.

Interview dates: w/c 7 December 2026

Closing Date: 29th November 2026