Service Manager (Health Projects)

Salary: £33,930 – £37,700 per annum pro rata + 8.5% pension contribution after successful completion of probation period.   

Hours: Full-time or Part-time, minimum 3 days per week

Contract type: Permanent

Location: Battersea Library and home-working

Are you an experienced advice manager, or an advice supervisor looking to progress in your career? Are you passionate about helping others and looking for a challenging and rewarding role?

We are looking for a motivated individual to join our team as a Service Manager. This crucial role involves overseeing some of our health-related projects that work with health partners to get advice to people in the community who are most in need. These projects include the following; our Patient Welfare Advice Service – taking referrals from local GPs and social prescribers, our Community Mental Health Transformation Project – linking those experiencing poor mental health with welfare advice, plus others as required.

What will I be doing?

Make an impact every day by…

• Leading health projects, working with health partners to improve access to our advice services.
• Managing CAWs relationship with funders and commissioners; ensuring that reports and returns are completed to time and contracts are complied with - with a view to sustaining and potentially expanding funding for our projects and services.
• Ensuring the delivery of high-quality advice and information as part of these projects and services within the aims, policies, procedures and principles of the Citizens Advice service.
• Leading staff and volunteers to effectively perform their duties and responsibilities and ensure that advice staff and volunteers are supported, supervised, recruited and trained to perform their roles.
• Working collaboratively with the Management team, contributing to regular meetings developing services across the organisation.

What skills are we looking for?

We are looking for an empathetic and knowledgeable candidate with some experience in supervising advice staff and volunteers and an understanding of how funded projects work.

Citizens Advice Wandsworth is passionate about promoting equality, valuing diversity and working inclusively. We welcome applications from all suitably qualified persons particularly people with Disabilities and Black, Asian and Minority Ethnic applicants, as these groups are currently under-represented in our workforce.

What will I gain?

You will be part of a fast moving and exciting organisation, and part of a diverse and friendly team who are passionate about supporting people through hardship.

Here at Citizens Advice Wandsworth, we have a strong commitment to professional development and continuous training to help you develop and progress in your role.

We also offer these benefits:

• Access to training courses and professional development opportunities.
• Maternity, parental and caring leave paid above the statutory minimum.
• 8.5% pension contribution (after successful completion of your probation period).
• Access to an Employee Assistance Programme and clinical supervision.
• Cycle to Work scheme.
• Childcare voucher scheme.
• Generous leave entitlement, we give 25 days annual leave (with regular increases based on length of employment) plus public holidays and time off between Christmas and New Year.
• Option of flexible working arrangements where possible

For further information about the role and an application form, please visit our website via the apply button

Closing date: Monday 22nd April 9am

Interviews will be held:  Thursday 25th April