Clinical service manager jobs

FearFree delivers services across the Southwest for victims, children and perpetrators of domestic abuse, sexual violence and stalking with the aim to break the cycle of abuse and support all to live free from fear. We provide trauma responsive support, and this post will be fundamental to ensuring service users, stakeholders and partners experience this in our daily delivery.

Based within the Wiltshire Domestic Abuse Service, the IDVA team work within a multi-agency system to provide a trauma responsive, person centered independent service for victims of domestic abuse, empowering choice through informed decision making.  You will hold a case load of high-risk victims, working proactively to support them and their families.

FearFree is committed to flexible and hybrid working and this role will be a mix of home based and office based, alongside requiring travel for multi-agency meetings and other deliverables.

FearFree is committed to flexible and hybrid working and this role will be a mix of home based and office based, alongside requiring travel for multi-agency meetings and other deliverables.

There is a requirement for evening working – approximately once per week to deliver group work interventions. There may be a requirement to work weekends. This is a fixed term contract until the end of December 2026.

Key Responsibilities

• Provide a high-quality service to those aged 13-25 at the highest risk.
• Provide practical and emotional support to service users, working jointly with them to carry out, implement and review needs assessments and support plans.
• Work closely with the children’s teams across Fearfree.
• To understand and work effectively within a multi-agency framework, consisting of the MARAC and local partnership responses to domestic abuse, in order to reduce the risk for service users and their families.
• Identify and assess the risks and needs of service users using an evidence-based risk identification checklist.
• Work with high-risk service users to help them access services, to keep them and their children safe.
• Advocate for high-risk service users with agencies who can help to address the domestic abuse.
• Understanding the role of all relevant statutory and non-statutory services available to service users and how your role fits into them.
• Providing information to service users in relation to legal options, housing, health and finance.
• Develop and maintain working relationships with all key agency partners to address the safety of high risk service users ensuring their needs are met and safety plans are coordinated particularly through the MARAC.
• Manage a case load ensuring each person receives the appropriate support, tailored to their needs.
• Support the empowerment of the service user - assisting people to recognise the features and dynamics of domestic abuse present in their situation, and help them regain control of their lives.
• Work within an understanding of child development and in ways which will be accessible and inclusive of children's individuals needs.
• Support service users to maintain existing accommodation and to advocate on their behalf, in order to access accommodation and additional support.
• To recognise, respect and address the needs of service users who face barriers when seeking help to access the service, including those from different ethnic and cultural backgrounds, LGBTQIA+ communities, disabled people, those with complex needs and other groups which services have found difficult to reach.
• Provide practical and emotional support in relation to criminal and civil remedies, housing, health, education, employment, welfare benefits, counselling, legal aid and children’s support.
• Accompany service users, when needed, to other relevant agencies and support them in their interactions with these agencies.
• Respect and value the diversity of the community in which the services work in, and recognise the needs and concerns of a diverse range of survivors ensuring the service is accessible to all.

Application

To apply, please download the full job description/person specification along with the application and equality monitoring forms. Please send the completed application form and optional equality monitoring form direct to FearFree.

There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged.

For information about the processing of your personal data at FearFree, please visit our website.

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued. 

We know that 91% of people affected by a brain tumour will have experienced a negative impact to their emotional well-being; often exacerbated by cognitive issues, personality changes, long term side effects and reduced prognosis. We’re looking for someone who is passionate about talking to those affected by a brain tumour diagnosis and supporting them through our different channels, including phone line, live chat and email.

In this role, you will work across both our Counselling Service and Adults support team, helping us provide a seamless, joined up experience for our service users. You’ll provide empathetic, practical support directly to individuals, whilst also supporting the day to day running of our free counselling service - overseeing referrals, supporting assessments and helping ensure each element of the service meets our standards and the needs of the community. By bridging both teams, you will play a key role in making sure people receive the right emotional and practical support at the right time, no matter how they reach us.

WHO WE'RE LOOKING FOR:

Someone who can support a wide range of people – from those who are looking for general information about treatment or care, to those who need more detailed support from the point of diagnosis, you will be passionate about improving the lives of those affected by a brain tumour.

You will be empathetic and professional, with experience of working in a busy admin or service delivery role. The ideal candidate would also have a strong understanding of counselling principles and practice and would be able to confidently explain our different support services to service users. We are looking for someone with excellent IT and telephone skills and the ability to learn and use various databases is essential.

KEY ACCOUNTABILITIES:

• Provide specialist emotional and practical support and information to people affected by brain tumours, their friends, families and carers through channels including phone, email and live chat.

• Offer enhanced follow up support for individuals who may benefit from counselling, helping them explore their needs and acting as key link between the helpline and counselling service.

• Provide administrate support for our counselling team, including managing a busy diary to ensure effective and high-quality service delivery.

• Complete counselling assessments to identify needs, risks and appropriate support options for anyone who has referred into the service

• Maintain appropriate and accurate records on our service system and CRM database, as required to evidence the impact and reach of our support services

• Support a team of volunteer assessors and helpline triage volunteers to ensure they receive the help and guidance they need to deliver their role.

• Provide accurate, up-to-date information based on current research, clinical guidance and treatments, conducting your own research and adapting communication to each person, while sharing key insights with the team.

• Offer coaching guidance to empower individuals, helping them to achieve the appropriate next steps.

• Develop and review website information related to counselling, mental health and emotional support, ensuring information is accurate and accessible.

• Work to promote the service across all areas of charity and within the wider community

• Identify, manage and escalate safeguarding concerns in line with The Charity guidelines.

• Commit to confidentiality, in line with the service and organisational policy

• Support the Counselling Manager to deliver the counselling service to meet its strategic aims

About this role:

This role is a new position beginning in April 2026, as part of the new Croydon Mental Health Partnership pilot programme (MHP) led by Croydon Voluntary Action. The MHP is part of the Building Brighter Futures (BBF) initiative funded by the Maudsley Charity. Reaching Higher is one of the BBF consortium members.

Main purpose of this role:

The Co-ordinator will provide early, relational, trauma-informed interventions for young people (15–19) presenting with mild–moderate emotional wellbeing, mental health, and social needs.

This role will deliver timely engagement (contact within 72 hours), needs-based assessments, short-term support, and warm handovers into the most appropriate pathway across the BBF consortium, avoiding duplication and repeated storytelling. The role is central to the front-door and allocations model, ensuring young people receive the right support, at the right time, from the right organisation.

This new role is perfect for someone who is looking to grow their skills in partnership working, including building partnerships between statutory services and the voluntary sector, while making a meaningful difference in the lives of young people. You will play a hands-on role in both the development and delivery of an exciting new mental health initiative, in line with Reaching Higher’s contextual safeguarding strategy.

Location: The Upper Room, St Saviour’s Church, Shepherd’s Bush, London W12
Hours: Part-time, 21 hours per week (3 days)
Contract: Permanent
Salary: £30,000 per annum (full-time equivalent), £18,000 actual for 3 days per week
Reports to: UR4Driving Service Manager

-

About the Role

UR4Driving supports individuals who have experienced the criminal justice system, or are at risk of entering it, to gain their driving licence, rebuild confidence, and move towards independence. The driving licence is a powerful tool, opening access to employment, structure and self-worth.

As our Employment & Training Co-ordinator, you will be embedded within the UR4Driving team, helping participants make the most of their progress by supporting them into meaningful volunteering, training, or employment. Many of our participants face significant barriers including chaotic lifestyles, trauma histories, long-term unemployment, poor digital literacy, and limited formal education. This role is about building trust,offering practical support, and creating pathways that are realistic, motivating and sustainable.

You will offer a blend of structured 1:1 guidance and group workshops, developing individual action plans, and linking participants to volunteering and job opportunities. You’ll also work closely with other staff and external agencies to ensure a holistic approach to support.

-

Key Responsibilities

1. Client Support & Employability Delivery

• Deliver 1:1 support to all UR4Driving participants, including two mandatory employment sessions per client
• Build trusted relationships with clients who may have complex needs or low confidence
• Provide practical guidance on CVs, job applications, interview skills, and disclosure statements
• Support job searching, training enrolment and digital access where needed
• Deliver regular group employability workshops (monthly or fortnightly)
• Ensure every client completes and logs 80 hours of volunteering, with support to secure placement.

2. Assessment & Action Planning

• Identify individual strengths, goals, and barriers (e.g. mental health, housing, welfare)
• Develop and monitor personalised action plans for employment, volunteering, or education
• Make appropriate referrals to wraparound support services (e.g. benefits, housing, clinical support)

3. Employer and Partner Engagement

• Develop relationships with local employers, volunteering bodies and training providers
• Promote the strengths and potential of UR4Driving participants to external partners
• Support a small number of participants into direct job, training or volunteering placements

4. Monitoring and Outcomes

• Use The Upper Room’s CRM system (e.g. Inform) to record sessions, milestones and outcomes
• Track attendance, engagement and progress across all participants
• Contribute to reports, case studies and service evaluation as required

-

Person Specification

Essential

• Empathy, patience and the ability to build rapport with individuals with complex lives
• Experience supporting clients into employment, education or volunteering
• Knowledge of barriers faced by ex-offenders and vulnerable adults
• Excellent communication and motivational skills
• Strong organisational skills and the ability to manage a caseload
• Must be able to independently design and adapt workshop content, resources and tools to suit the needs of the client group
• Confident with CV development, disclosure support, job search and basic digital tools
• Commitment to safeguarding, equity, and trauma-informed practice

-

Desirable

• Experience facilitating group workshops or training
• Knowledge of local employment and training opportunities in West London
• Understanding of the Rehabilitation of Offenders Act and related guidance

-

Why Join Us

The Upper Room is a values-led organisation committed to empowering those experiencing poverty, exclusion or injustice. You’ll be part of a supportive and motivated team, with opportunities for development and real impact.

-

How to Apply

Please send your CV along with a covering letter (max 500 words) outlining why you’re interested in the role and what you’d bring to it. If you’d like to arrange an informal chat before applying, we’d be happy to speak with you.

-

Recruitment Process

• Panel interview focused on your experience, motivation and approach.

-

Closing Date

11.30pm, Sunday 8th March 2026

-

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Floating Support Worker to play a pivotal role in our Complex Needs Service in Hammersmith and Fulham.

Sounds great, what will I be doing?

We are seeking a dedicated professional to provide holistic, person-centred support to a group of key service users linked to local mental health services in Hammersmith and Fulham. Using the recovery approach and SMART support planning, you will help individuals increase independence, maintain accommodation, and enjoy a good quality of life. This role involves visiting service users in various settings—including their homes, the community, supported housing, and hospitals—while devising effective interventions for those who are hard to engage. You will enable access to medical and mainstream community services, liaise with partners such as community mental health teams and housing services, and work collaboratively to address gaps in clinical and wrap-around support. Responsibilities include conducting needs and risk assessments, creating and reviewing SMART support plans, reducing unplanned hospital admissions, and encouraging engagement with networks and informal support systems.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

We are looking for someone with proven experience supporting individuals with mental ill health and complex needs, ideally within a community or outreach setting. You should have the ability to empower service users to achieve their goals and aspirations, alongside excellent knowledge of mental health issues, including signs, symptoms, and treatments. The role requires strong assessment skills to identify declining mental health and take appropriate action.

You will need a solid understanding of health and safety in community settings, key working practices, person-centred support planning, and the recovery approach. A commitment to equality, diversity, and promoting service users' rights, privacy, dignity, and choice is essential. Knowledge of welfare benefits relevant to the user group, safeguarding principles, and the ability to address safeguarding concerns appropriately are also required.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

This senior leadership role oversees a portfolio of 13 high-performing, award-winning retail shops generating over £3.5m in annual sales. The role is responsible for maintaining and growing this performance through strong leadership of paid staff and volunteers, working closely with the central trading team and hospice colleagues.

The post holder balances commercial focus with creativity, accountability and strong people skills, supported by a genuine passion for retail excellence. Retail is a vital part of the hospice’s long-term success and sustainability.

The Hospice of St Francis provides free care across West Hertfordshire and South Buckinghamshire. Over 80% of its income comes from trading and fundraising. Our retail operation is one of the strongest in the sector, with innovative shop formats, committed volunteers and teams delivering excellent customer service.

Experience:
Extensive senior retail management experience across multiple sites or channels, ideally within a charity or values-led organisation. Demonstrated success in increasing sales income and net profit while maintaining strong cost control.

Growth & E-commerce:
Proven experience developing and growing online or e-commerce sales, alongside identifying and delivering new business opportunities, including expansion of shop portfolios.

Leadership:
Strong, inspirational leader with a track record of developing high-performing teams of staff and volunteers. Experienced in collaborative working with marketing and wider support teams.

Skills:
Highly commercially astute with strong analytical capability and a solid understanding of profit and loss. Excellent communication, negotiation, and relationship-building skills.

Other:
Full UK driving licence and access to transport. Flexible approach to working hours, including weekends.

We reserve the right to close this advertisement early if we receive a high volume of suitable applications.

The Survivor Engagement and Activism Coordinator leads the Helen Bamber Foundation’s work to ensure that survivors of trafficking, torture, and human rights abuses are meaningfully involved in shaping services, influencing policy, and driving social change. Working within the Community and Integration team, the post holder safeguards and supports clients as they participate in advocacy, leadership, and organisational development projects.

They oversee key survivor engagement programmes, including the Ambassadors for Change advocacy and leadership programme, the Client Voices Forum, the Board Advisers, and the Alumni Network. This involves coordinating training, facilitating meetings, supporting campaigns, managing administrative processes, and ensuring survivors are prepared, empowered, and safe throughout their involvement.

The role also involves developing innovative ways for survivors to collaborate with staff, contributing to service design, organisational strategy, and sector-wide initiatives. The post holder builds relationships across the asylum and modern slavery sectors, manages lived experience opportunities, and may support client progression and education casework when needed.

Throughout all responsibilities, the Coordinator champions survivor leadership, promotes diversity and inclusion, maintains the ethos of the charity, and practices strong self-care while working with traumatic material.

Chief Nurse

Location: Rachel House, Kinross or Robin House, Balloch

Salary: £87,400 – £93,685 per annum (aligned to NHS Band 8C)

Contract Type: Permanent; Full-Time; 37.5 hours per week

Closing Date: 26/02/2026 at 23:59

The Vacancy

This is a rare opportunity for a dynamic, compassionate and person-centred Nurse Leader to deliver real impact for children and families.

In Scotland, three children die from a life-shortening condition every week. CHAS provides unwavering care for children who may die young, and their families. Our team includes Nurses, Doctors, AHPs, Social Workers and Family Support Specialists. They work across two children’s hospices, in community settings and in hospitals in deep partnership with NHS staff.

We are seeking a Chief Nurse to lead the delivery of our nursing services across all these settings. Reporting to the Director of Nursing and Family Support, you will lead a team of approximately 180 nursing staff working in all parts of Scotland.

You will inspire Nurses to deliver exceptional care every day. You will work closely and collaboratively with NHS Boards, HSCP’s and other organisations to plan seamless wrap-around care, which helps some of the most vulnerable families in Scotland.

Following a planned retirement and organisational restructure, this is a new role in a new structure. It offers a chance to join CHAS in a senior nursing role, set to shape the future of paediatric palliative care across Scotland.

About You

You will be an experienced Nurse Leader with a track record of delivering positive change across health care systems. Your experience will include:

• Having significant experience leading nursing teams.
• Strong knowledge of Clinical Governance and Regulation, workforce planning, safe staffing and quality improvement.
• Proven ability to deliver on organisational targets.
• Excellent communication, influencing, and partnership skills.
• Commitment to staff wellbeing, compassionate leadership, and clinical supervision.
• The ability to lead multidisciplinary teams with courage and compassion.

We are particularly interested in hearing from Children’s Nurse Leaders, but this role is open to Nurse Leaders from all backgrounds.

Why CHAS?

For families we support, time is precious. This is an opportunity to lead a team that makes extraordinary things happen every day.

In 2024, CHAS launched our 2024 – 2028 Strategic Plan, setting out our vision to provide unwavering care to children who may die young, and to their families, at every step of their journey. Our work is grounded in three core fields of care:

• Learning that your child is seriously ill and may die young.
• Living well.
• Dying well and bereavement.

As Chief Nurse, you will play a pivotal leadership role in bringing this strategy to life – shaping practice, developing people, and ensuring the highest standards of safe, compassionate and effective care.

• Broad and impactful role: Representing CHAS nationally as an expert Nurse Leader, building strategic partnerships to influence policy, promote best practice, and enhance CHAS’s impact.
• Flexibility: Your primary base will be either Rachel House in Kinross or Robin House in Balloch, with regular travel between both hospices. CHAS provides care and support to children and families across Scotland with staff bases in Aberdeen and Inverness. This role will require travel to all CHAS sites, including clinical settings and office locations, as well as attendance at external events. Flexibility is essential, and business mileage expenses will be reimbursed. As a family friendly organisation, we recognise that flexibility works both ways, and we will support a balanced and adaptable approach to working hours and locations wherever possible.
• Professional growth: You will work with Healthcare Leaders in a visible role where you will be encouraged and supported to excel and develop your skills.
• Holidays: 35 days annual leave, increasing progressively to 40 days after five years’ service. For applicants coming from an existing NHS post, your current service-based enhanced annual leave entitlement will be honoured, up to 40 days (CHAS maximum entitlement).
• Pension: Continued membership of the NHS Scotland Pension Scheme or the opportunity to join the Local Government Pension Scheme for Scotland, administered by Lothian Pension Fund.
• Comprehensive benefits: Including generous annual leave and pension, incremental salary progression, life assurance, employee assistance programme, access to Blue Light and Perkbox discount schemes, health and wellbeing support.

Further Information and How to Apply

Click apply now and you will be redirected to our careers website where you can access more information and submit your application.

Whipps Cross Hospital ED (Emergency Department)

Are you a proactive, compassionate and engaging individual with a proven record of working successfully with ‘high risk’ vulnerable young people? Then join St Giles as an ED Specialist Caseworker, and you will be embarking on a highly rewarding and career-enhancing position.

About St Giles

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. 

St Giles is expanding its delivery of hospital-based projects; this service is aimed at vulnerable 10 to 25-year-olds who attend the adult or paediatric emergency department or Urgent Care Centre at Whipps Cross ED. We will work alongside hospital staff to proactively identify vulnerable young people and help them to access and engage the support they need to prevent any potential escalation of violence and reduce the risk of repeat victimisation or exploitation.

About this key role

You will be part of the Whipps Cross ED Team meeting CYP (Children and Young People) at the point of presentation to the ED to offer support, which is a person centred with the aims to safeguard and reduce risk around the CYP. This support extends post-discharge from the ED or Hospital with our Caseworkers working with the CYP and the professional networks to ensure the CYP voice is front and centre, this is to support the betterment of the CYP and their future, as well as reducing risks. This is done through providing 121 support in formulating the support plan with the CYP. This can also include supporting the family and advocating for them and CYP within the wider professional network.

We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role.

What we are looking for:

• Personal experience of the criminal justice system, lived experience of the issues facing this client group and/or experience of working with ‘high risk’, vulnerable children, young people and/or families
• Experience of assessing risk and implementing safety procedures when thinking about children and young people involved in or at risk of violence or exploitation
• Proven experience of working in a high-intensity environment, with an ability to effectively manage your own wellbeing
• Experience of engaging successfully with ‘challenging’ young people, for example, people who have complex needs, people who are reluctant to discuss their needs, and people who are angry and confused

In return, you can expect a competitive salary, generous leave allowance, staff pension, access to clinical supervision, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.

Closing date: Monday, 3rd March 2026 at 9.00am

Interviews: 18 March 2026 at Camberwell.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be Enhanced Adult and Children with the Child Barred DBS Checked.

This role will require the post holder to obtain an honorary contract with the NHS.  An honorary contract enables St Giles Trust staff to work in the hospital and access hospital IT systems. 

We're seeking two Research Grants Officer to join our Research Funds team and support the Joint Heads of Research Funds in all matters relating to the operation of grants administration.

About the role

British Heart Foundation (BHF) currently has six research funding committees: Chairs & Programme Grants Committee; Clinical Studies Committee; Fellowships Committee (Clinical); Fellowships Committee (Discovery Research); Project Grants Committee and Translational Awards Committee. 

These new Research Grants Officer role will support the work of our Fellowships Committee and Special Programmes, as well as covering the work of the other Grants Officers in relation to other committees, when required.
 
In this role you’ll deal with correspondence and address queries relating to all aspects of grants administration in a timely manner. You’ll also administer preliminary outline and full applications, provide feedback and advice to applicants, as well as facilitate and attend committee meetings, arrange interviews and prepare and distribute minutes of the meeting.

You’ll be at ease using a complex database and will provide a high level of service to senior members of the scientific community.

About you

An experienced administrator, you’ll be able to work under pressure and meet tight deadlines, capable of working independently and producing accurate work with minimal supervision.

With excellent interpersonal skills and confidence, you’ll be able to liaise confidently and professionally with all levels of seniority.

With advanced IT skills (Microsoft Office including SharePoint) and database knowledge, you’ll preferably have previous experience servicing committees. You’ll also have previous financial experience, able to pay invoices and be involved in budgeting.

This role will manage multiple projects at once with conflicting deadlines, so excellent multi-tasking, organisational and time management skills are a must.

Customer focused, you’ll have strong analytical abilities, accuracy and attention to detail as well as excellent numeracy and literacy skills.

Belonging at BHF

BHF values the diversity of our communities and is committed to creating an inclusive environment where everyone feels respected and valued. By fostering a culture of inclusion, we believe we are better equipped to achieve our mission of helping people have a healthier heart for longer. 

To hear from our people, check out Belonging at BHF.  
 
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer. 

Working arrangements

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

Benefits and development

We offer a competitive range of benefits designed to support your wellbeing, and opportunities for personal and professional growth and continuous learning.  

To find out more about our benefits you can download the Benefits document at the bottom of this page or check out what we offer  on our Benefits and Development pages.   
 
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage. 

Interview process

Interviews will be held, in person, at our London offices between Tuesday 10th to Thursday 12th March. The interview will consist of a Q&A session followed by a written task, details for which will be provided on the day. 

How to apply

It’s quick and easy to apply for a role at the BHF. Just click through to our careers site to apply. All you’ll need is an up-to-date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.
 
Our recruitment processes are fair, accessible, and inclusive. BHF use anonymous CV software as part of the application journey.  
 
Should you need any adjustments to the recruitment process, at either application or interview, please contact us. 

Dual Diagnosis Worker

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Dual Diagnosis Worker

Location: Based within a residential service across 4 sites in Croydon. (Walking distance from East Croydon train and tram links). Unfortunately this service does not have step free access.

Salary: £32,000

Shift Pattern: 12 month fixed term contract, 37.5 hours per week Monday to Sunday working between 10:00 - 18:00. Hours may vary depending on service needs. 

About the Role

We’re looking for a Dual Diagnosis Worker with expertise in mental health and substance use to join our team in Croydon. Based in a residential service, you’ll support residents with mental health, complex needs, and dual diagnosis. In this role, you’ll use your specialist knowledge to help both residents and the wider team overcome personal challenges. 

You’ll use evidence-based approaches to support recovery, independence, and integration through holistic assessments. As a comorbidity specialist, you’ll guide the team in achieving positive outcomes for residents. Your main duties include:

• Undertake joint holistic assessments, risk assessments, care plans, and interventions to support harm reduction and minimisation.
• Set up realistic and flexible strengths-based support plans, working closely with colleagues and support teams to support and advise on interventions and approaches to meet individual needs.
• Help reduce episodes of crisis and assist residents/participants to access services which can offer alternatives to crisis support.
• Work closely with support staff and clinical teams to support and advise them on interventions and approaches to meet resident/participant comorbid, complex mental health and substance misuse needs.
• Support multi-disciplinary teams and the wider community teams with support, advice, signposting, and move on care planning. 

About You

We are looking for someone who has specialist knowledge on how to support individuals with comorbid and complex needs, with experience in interventions, and in a similar role. The ideal candidate will have practical experience and relevant qualifications, and be skilled in engaging reluctant individuals. You must be resilient, proactive, and a strong problem solver to build the trusting relationships essential for this role.

If this sounds like you, take a look at the further criteria:

• Full knowledge on comorbidity and complex needs, able to share knowledge, skills, and experience with others
• Previous experience in a similar role, providing interventions and holistic assessments and support for people experiencing mental health challenges
• Ability to provide specialist support and knowledge in risk assessment and risk management, particularly in relation to harm minimisation, substance misuse and mental health
• A commitment to promoting recovery, harm reduction, and active involvement in care planning
• Ability to apply relapse prevention models to promote sustained recovery and harm reduction
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

£30,000 pa (please note successful candidates should expect to be appointed at the starting point of the salary scale and consideration may be given to a higher salary depending on the experience of the individual)

Whittington Hospital Emergency Department

Ref code: SEDC-261

Are you a proactive, compassionate and engaging individual with a proven record of working successfully with ‘high risk’ vulnerable young people? Then join St Giles as a Senior Specialist Caseworker, and you will be embarking on a highly rewarding and career-enhancing position.

About St Giles

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. 

St Giles is expanding its delivery of hospital-based projects; this service is aimed at vulnerable 10 to 25-year-olds who attend the adult or paediatric emergency department or Urgent Care Centre Whittington Hospital ED. We will work alongside hospital staff to proactively identify vulnerable young people and help them to access and engage the support they need to prevent any potential escalation of violence and reduce the risk of repeat victimisation or exploitation.

About this key role

You will be part of the Whittington Hospital Emergency Department Team meeting CYP (Children and Young People) at the point of presentation to the ED to offer support, with the aim to safeguard and reduce risk around the CYP. This support extends post-discharge from the ED or Hospital with our Caseworkers working with the CYP and the professional networks to ensure the CYP voice is front and centre, this is to support the betterment of the CYP and their future, as well as reducing risks. This is done through providing 121 support in formulating the support plan with the CYP. This can also include supporting the family and advocating for them and CYP within the wider professional network.

We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role.

What we are looking for:

• Personal experience of the criminal justice system, lived experience of the issues facing this client group and/or experience of working with ‘high risk’, vulnerable children, young people and/or families
• Experience of assessing risk and implementing safety procedures when thinking about children and young people involved in or at risk of violence or exploitation
• Proven experience of working in a high-intensity environment, with an ability to effectively manage your own wellbeing
• Experience of engaging successfully with ‘challenging’ young people, for example, people who have complex needs, people who are reluctant to discuss their needs, and people who are angry and confused

In return, you can expect a competitive salary, generous leave allowance, staff pension, access to clinical supervision, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.

Closing date: 9 am on 2 March 2026. Interviews: 16 March 2026 at Camberwell.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be Enhanced Adult and Children with the Child Barred DBS Checked.

This role will require the post holder to obtain an honorary contract with the NHS.  An honorary contract enables St Giles Trust staff to work in the hospital and access hospital IT systems. 

You can view the jod advert in Welsh by visting the Work with Us page on our website.

Stepping Stones North Wales is a specialist charity providing free trauma-informed counselling and therapeutic support services to adult survivors of childhood sexual abuse across the six counties of North Wales. We work from a trauma-informed, survivor-centred approach and are committed to creating safe, inclusive and empowering services. Our work is underpinned by compassion, integrity, and a strong commitment to equality and social justice. All of our services are available in both Welsh and English.

Purpose of the Role

The Volunteer and Stakeholder Engagement Officer will play a key role in strengthening Stepping Stones North Wales’ capacity, reach and financial sustainability by recruiting, supporting and retaining volunteers, and by building positive, effective relationships with key stakeholders across North Wales. This role will help raise awareness of our services, support partnership working, and ensure volunteers feel valued, supported and aligned with our trauma-informed ethos.

Key Responsibilities

Volunteer Engagement

• Develop and implement a volunteer recruitment strategy aligned with organisational needs and values.
• Recruit, onboard and induct volunteers, ensuring safer recruitment practices are followed.
• Act as the main point of contact for volunteers, providing ongoing support, supervision and guidance.
• Coordinate volunteer training, including safeguarding, boundaries and trauma-informed practice.
• Ensure volunteers feel valued and recognised for their contribution.
• Maintain accurate volunteer records in line with GDPR requirements.

Stakeholder Engagement

• Build and maintain effective relationships with external stakeholders, including statutory services, voluntary sector partners, funders, businesses and community groups.
• Support the CEO in representing Stepping Stones North Wales at meetings, forums and events across North Wales.
• Support partnership working to improve referral pathways and joint working opportunities.
• Assist with stakeholder communications, including updates, presentations and reports as required.

Promotion and Awareness

• Support the promotion of Stepping Stones North Wales’ services to professionals and the wider community.
• Work with colleagues to contribute to outreach activities, events and campaigns.
• Gather feedback from volunteers and stakeholders to inform service development and improvement.

Client support

• Support the complimentary client support groups within North Wales.
• Develop partnership working in the community to deliver activities and education to support groups.
• Research and set-up of new support groups within North Wales.
• Support the Clinical Lead and work with counsellors and staff to ensure safe transition and support of clients within support groups and in moving from counselling into support groups.

Governance, Safeguarding and Quality

• Work within Stepping Stones North Wales’ policies and procedures, including safeguarding, confidentiality and data protection.
• Uphold the organisation’s trauma-informed and survivor-centred values at all times.
• Contribute to monitoring and evaluation by collecting relevant data and feedback.

Person Specification

Essential

• Experience of recruiting, coordinating or supporting volunteers.
• Strong interpersonal and communication skills, with the ability to build trusting relationships.
• Understanding of safeguarding and professional boundaries.
• Commitment to trauma-informed, survivor-centred practice.
• Ability to work independently and manage a varied workload.
• Good organisational and administrative skills.IT skills, including use of email, databases and Microsoft Office or similar.
• A commitment to learning Welsh (both written and spoken) and to championing the Welsh language at every opportunity.

Desirable

• Experience of working within the voluntary or community sector.
• Experience of stakeholder engagement or partnership working.
• Knowledge of issues relating to childhood sexual abuse or trauma informed practice.
• Experience in drafting funding applications.
• Experience of working across North Wales or in rural communities.
• Welsh language skills (spoken and/or written).
• Full driving license and own vehicle (all travel expenses will be reimbursed).

Values and Behaviours

All staff and volunteers at Stepping Stones North Wales are expected to: - Work in a way that is compassionate, respectful and non-judgemental. - Demonstrate a strong commitment to equality, diversity and inclusion. - Maintain professional boundaries and confidentiality. - Act with integrity and accountability. Adhere to our Whole Team Approach to all that we do.

Safeguarding

Stepping Stones North Wales is committed to safeguarding adults and young people. This role is subject to safer recruitment processes, including references and an enhanced DBS check.

How to Apply

Applications are welcome via email. Please send an email, which includes your CV and a cover letter to the email address on listed in the advert on our website by 10pm on Monday 9th March.

The cover letter must be no more than 1000 words and briefly, using bullet points, demonstrate your skills, experience, and suitability for the role.

Your CV must include details of two references. These will only be contacted after we have appointed the successful candidate.

Details for arranging an informal discussion about this role can be found on the advert on our website. 

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

Community Connector (Mental Health Resilience Worker)
Post no: 658
Reports to: Service Manager (Blended Teams)
Working base: Bedford CMHT (Community Mental Health Team) MK40
Contract type: Permanent
Salary: £24,720 per annum
Hours: 37 hours per week, Monday to Friday

About the Role

Community Connectors work as part of an integrated, blended mental health offer to support people with emotional, social and practical needs to access a range of local, non-medical and non-clinical services, to improve confidence, social inclusion and independence.

This role will involve working as part of a multi-disciplinary team with statutory, third sector and NHS colleagues to support clients who are suffering from moderate to severe mental health difficulties. You will need to have experience working with those suffering with mental health illness as well as being able to demonstrate in depth knowledge of the services, support networks and local resources that may assist in improved outcomes for those dealing with complex and enduring mental health issues. The ability to be adaptable, work independently and the resilience to work in some challenging environments are key attributes for this role.

Service Delivery

• Assess suitability for community connection support as part of a blended team approach and support individuals to access the service by utilising in depth knowledge of local voluntary and community services and networks in your respective area
• To work with individuals to coproduce a plan to address their mental health and wellbeing goals. Am enable people to achieve these goals through facilitating access and connecting with appropriate resources
• Enable people to access community resources which may include accompanying them.
• Offer support, guidance and help where possible to people to gain confidence, overcome initial fears and seek solutions to any barriers inhibiting attendance.
• Take a holistic approach, based on the individuals’ priorities and wider determinants of health that impact on their health and wellbeing, such as debt, poor housing, being unemployed, loneliness and caring responsibilities.
• To work as part of an integrated team to ensure the best outcomes for each person accessing the service.
• Identify and build good working relationships with the community groups, relevant services and activities for partnership work and signposting as well as keep updated information about them.
• Competently work as part of a blended team, under direction from Mind BLMK and ELFT (East London NHS Foundation Trust), working with independence and in an agile way to support people with complex mental health challenges.

Entitlements/benefits:

• 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
• Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
• Health Plan with a wide variety of benefits
• Discounts available through Blue Light Card & Tickets for Good
• In-house and external Learning and Development as appropriate for the role.
• Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)

If you have a passion for working in mental health and possess the required skills, we would love to hear from you.

Closedown: 5:00pm on Wednesday 11th March 2026
Please note: We reserve the right to close this advert early if enough suitable applicants apply
Start date: ASAP

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.