Community and events executive jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a skilled and compassionate leader with a passion for making a difference in the lives of others? You will have a key role in helping to serve older Christians and in leading a motivated and committed staff team catering to the residents in Worthing, West Sussex. View our lovely home here.
Our amazing team at Koinonia Christian Care Home provide a loving and caring environment for our residents, whilst maintaining the Christian ethos that is so important to them. The health, well-being and happiness of our residents are of primary importance to us. We are looking for a Business Manager to oversee the operations and ensure the highest standards of care for the people we care for.
As a Business Manager, you will play a pivotal role in managing our day-to-day operations, supporting our dedicated staff, and driving our mission to enhance the well-being of those we serve. Find out more about how we care for our residents: https://youtu.be/Po6md7pq7nI
If you are a dynamic professional with a strong background in business management and a heart for caring, we invite you to apply now.
Have a watch here of "What it means for us, to work in a Christian Care Home like ours:" https://youtu.be/uCa1_BtS34w
For more information, please read the job pack
Responsibilities:
- Lead the Service Team to ensure top-quality service and cleanliness standards.
- Provide leadership in pastoral and spiritual aspects for service users and staff.
- Work alongside the Registered Care Manager
- Manage the budget and administration of the home in conjunction with the Head Office Team, including administering invoices and invoicing fees, petty cash etc;
- Be responsible for all aspects of people management including administering the recruitment, selection and appointment procedure, maintaining staff records, organising duty rotas, issues relating to supervisions, appraisals, disciplinary, performance management, back-to-work interviews, grievances etc;
- Manage the training and development of staff in line with the Society’s Personnel Policies;
- Prepare monthly reports for Operations Manager, as well as produce other information regarding staff hours for wages to the Head Office Team;
- Carry out the duties of ‘responsible officer’ for the Home when you are on duty as required under Health and Safety, Public Health and Fire Regulations;
- Engage in the Society's strategic aims, foster community connections, including churches, to promote the Society's work, maximise home occupancy, and improve service users' quality of life.
Skills/Experience:
- Willing and able to take a lead in maintaining the Christian ethos of the home;
- Management experience in a business setting;
- Comfortable with writing business communications to staff and residents as well as authorities etc;
- Ability to communicate effectively at all levels whilst maintaining confidentiality;
- Ability to lead, motivate and encourage staff to give of their best, and have people-leadership and management experience;
- Able to work under pressure and provide calmness in all situations;
- IT literate ( including Microsoft Word, Excel, Outlook and the Internet);
- Willing to be flexible in the working pattern and are prepared to participate in training and attend relevant staff meetings.
*Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010).)
Hours:
40 hours a week, usually worked over 5 days.
“On-call” cover is required on a rotating basis to meet demands. Please get in touch for more information about working patterns.
Benefits:
- £44,500 to £50,000 per annum
- Relocation support (to be discussed)
- 5 Weeks' paid holiday per year as well as bank and public holidays
- On-going training and support
- Team events
- Pension scheme
- Care Friends referral
- Medicash
- Perkbox – including an Employee assistance programme.
- Long-standing service rewards
- Birthday rewards
— What our staff say about us: …“It is a friendly and welcoming place to work” … —
We are committed to having a diverse senior management team and we encourage applications from disabled and Black, Asian, and Minority Ethnic candidates, as these groups are underrepresented on our senior management team at present.
Please note: this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested
We are seeking a committed and motivated Head of Fundraising to deliver the OCT’s ambitious fundraising requirements. This is a vital role for the Ocean Conservation Trust (OCT) leading on the development and delivery of the full spectrum of fundraising activities to support our mission. The post holder will be a key contributory member of the Senior Management Team.
The OCT has ambitious fundraising requirements. In addition to the funds raised through the National Marine Aquarium (NMA), the OCT needs a more diverse income stream to drive its core programmes, through the development of appropriate corporate, philanthropic and donation initiatives.
The post holder will need to understand the core programmes and develop appropriate schemes and campaigns to build a wide support network to secure a lasting pipeline of donations. They will need to be entrepreneurial, self-motivated, team focussed, comfortable liaising across the organisation to ensure integration with activities such as communication, research, membership, publications, partnerships and data and information services among others. They must own income targets and lead income growth, thinking in terms of pipelines, ROI, KPIs and lifetime value. In addition, they will be key to maximising use of the customer relationship management (CRM) system.
Overall, this role will be fundamental in developing the OCT as the leading Ocean conservation charity in the UK, generating significant new and diverse revenue streams to drive the Charity’s ambition. They must be capable of moving OCT beyond NMA visitor income, building a resilient, mixed portfolio.
You will lead a team of 3 staff members and be accountable for achieving specific funding goals to deliver our strategic plans. The post is based at the National Marine Aquarium, Plymouth, UK. Flexible working arrangements include 3 days office/2 days home.
Applicants for the post will have a minimum of five years of fundraising leadership in the charity or non-profit sector with a proven track record of target-driven fundraising.
Salary and benefits
- Salary £45k.
- Company pension scheme with a matched employer’s contribution of up to 5%
- 28 days paid holiday per annum (including bank holidays)
- Up to 5 days additional holiday dependent on length of employment
- A day off on your Birthday
- Working for an Ocean Conservation Charity of repute
- Potential for some flexible working / home working
- Life Assurance scheme
- Length of service awards
- Employee Assistance Programme
- Discounted on-site parking
- Staff discounts up to 50%
- Complimentary family ticket each month on successful completion of probationary period
Essential skills/qualifications
• Significant experience of fundraising leadership in charity or non-profit sector
• Demonstrated track record of successful fundraising
• Thorough understanding of fundraising principles.
• Experience with individual giving, legacies and regular giving programmes from a range of socioeconomic groups
• Experience with campaign-driven projects with specific targets
• Proven success with donor prospecting, nurturing, stewardship and recognition
• Experience in managing a donor pipeline
• Proven success with grant applications
• Experience in utilising CRM systems to grow and manage fundraising prospects
• Ability to lead / manage team(s) to provide operational and strategic direction
• Ability to manage an area of responsibility including working with budgets and creating and contributing to the construction of a business plan
• Excellent communication skills with ability to confidently interact with individuals at all levels, internally and externally with stakeholders and customers
• Contract negotiation/experience skills
• Passion and an inquisitive and inventive mind
Desirable skills/qualifications
• Ability to produce a coherent and accessible written narrative for campaign development
• Understanding of relevant GDPR protection and Gift Aid legislation
Key Responsibilities are incuded in the attached Job Description.
To apply: please select the apply now button and send your CV with a covering letter and details of 2 referees. (Reference: Head of Fundraising application).
The covering letter should:
· outline your previous and most relevant experience
· explain why you are right for the role
· confirm you are available during interview week
Closing date: 14th January 2026.
Interviews will take place during the week commencing 2nd February 2026.
In line with current legislation all applicants must be eligible to live and work in the UK. As part of the recruitment process you will be asked to provide documented evidence of eligibility.
The OCT operates an Equality and Diversity Policy and is committed to promoting a diverse and inclusive community – a place where we can all be ourselves and succeed on merit. All applications will be judged solely on merit.
Only candidates invited for interview will be contacted.
Please send a covering letter and CV with details of 2 referees. Please quote reference: Head of Fundraising application.
The covering letter should:
· outline your previous and most relevant experience
· explain why you are right for the role
· confirm you are available during interview week
The Ocean Conservation Trust is a global charity that exists to protect and restore the Ocean
The client requests no contact from agencies or media sales.
Position: Payroll Manager
Type: Part-time (28 hours a week), permanent
Location: Office-based in in London with flexibility to work remotely
Salary: £35,417* (FTE £44,339*) per annum plus excellent benefits
Salary Band and Job Family: Band 3, Profession/ Technical
* You will start at our entry point salary of £35,417 (FTE £44,339) per annum, increasing to £37,688 (FTE £47,110) after 6 months service and satisfactory performance and to £39,904 (FTE £49,881) after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
Please note we will also consider alternative part time arrangements such as three days a week (21 hours per week).
We’re looking for a knowledgeable and people-focused Payroll Manager to lead our payroll service and help make sure every colleague is paid accurately, on time, and with confidence.
Based in our London office (with flexible remote working), you’ll take the lead on all aspects of payroll delivery, overseeing the i-Trent system you will work closely with colleagues across HR, Finance and the wider organisation. You’ll oversee the monthly payroll process end-to-end, making sure everything runs smoothly.
In this role, you’ll play a key part in creating a supportive and inclusive experience for our colleagues, offering clear, friendly payroll advice and helping colleagues understand their pay, benefits and pensions. You’ll also mentor and support a Payroll Advisor, helping them grow and succeed in their role.
You’ll have:
- Strong experience managing payroll in a complex organisation, with in-depth knowledge of payroll, pensions, tax and statutory requirements
- A proven track record of delivering accurate monthly payrolls, reconciliations, deductions and year-end processes with very low error rates
- Confidence managing HMRC requirements including RTI submissions, auto-enrolment, P11Ds, P45s and P60s
- Experience turning payroll data into clear, meaningful reports and insights for managers and senior stakeholders
- Excellent analytical skills, with the ability to spot issues early and find practical, people-centred solutions
- The ability to provide clear, approachable payroll advice to colleagues at all levels, including senior leaders
- Experience working with HR and payroll systems (ideally iTrent), including supporting system improvements and reporting
- A collaborative mindset and the ability to build positive relationships across teams
- Experience mentoring or supporting others, with a genuine interest in helping people develop and do their best work
- A full membership (or equivalent) of the Chartered Institute of Payroll Professionals and a commitment to continuous learning
- Strong communication skills, attention to detail, and a high level of integrity and confidentiality
This is a great opportunity to use your payroll expertise in a role where your work directly supports colleagues and contributes to a charity making a real difference.
More information about our job opportunities and how to apply can be found on our MS Society website.
Closing date for applications: 9:00 on Monday 26 January 2026
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Job title: Administrative Intern
Department: Executive Team
Responsible to: Governance and Executive Manager
Location: London (UK) - hybrid working
Salary: £24,444 gross per annum (London) (Pro rata for 3 months)
Working pattern: Full time, 38.5 hours per week
Duration of contract: Temporary (Mid-February to Mid-May)
Start date: As soon as possible
Are you looking for your first role or returning to work after a break?
We are looking for a friendly and reliable Administrative Intern to join our international charity team. You will be the first point of contact for the organisation, providing a welcoming and professional service to colleagues, partners and members of our global community, many of whom do not have English as their first language. You will support the smooth day-to-day running of the office by providing high-quality administrative support.
This is an entry-level role, and no previous work experience is required. We are looking for someone with a positive attitude who is a fast learner, enjoys helping others, and is keen to develop their administrative and customer service skills. You should have good telephone manners, be organised and comfortable using IT systems; experience with Google Workspace (Docs, Sheets, Calendar, Gmail) is desirable, but full training will be provided.
This is a full-time, temporary position with a hybrid working pattern (3 days in the office and 2 days working from home). If you are looking for your first role, returning to work after a break, or seeking short-term experience in office administration within a charity, this could be an excellent opportunity.
About us
Changing the world takes passion and dedication
UWC is a global movement of 18 schools across four continents with a shared mission: to make education a force for peace and a sustainable future. Each year, we bring together young people from over 150 countries and diverse backgrounds to live and learn together in richly diverse, international settings – developing not only academic excellence, but cross-cultural understanding and a drive for social impact. UWC students don’t just prepare for exams, they prepare to lead change. Through real-world challenges, they build the skills, compassion and courage to make a difference.
Our students go on to become leaders in politics, NGOs, business, education and grassroots movements – people shaping a more just and sustainable world. Today, our global network includes more than 85,000 changemakers united by the values they lived at UWC.
About UWC International
UWC International is the operational arm of UWC, a UK-registered and Germany-registered charity at the heart of the global UWC movement. Based in London and Berlin, our team works closely with stakeholders across the UWC network and supports a global alumni community of over 85,000 changemakers.
Our work includes global fundraising, communications, promotion and support for the network of more than 150 UWC national committees. We also lead on global strategy and provide key services to UWC schools and colleges.
We are proud to reflect the diversity we champion. Our international team represents over 25 nationalities, bringing a wide range of perspectives and lived experiences. We are committed to anti-racism, diversity, equity and inclusion (ARDEI) across all aspects of our work – ensuring our organisational culture reflects the values we promote across the UWC movement.
What we offer
As part of a commitment to our employees, we offer the following:
UWC International London and Berlin
- Hybrid working - We operate a generous hybrid working arrangement, and the post holder will be expected to commute to the office 2–3 days per week, with the remaining days worked from home.
- Flexible working hours - our standard working hours are 38.5 per week. We support flexible working and are happy to discuss different working patterns.
- Generous annual leave allowance – we offer 28 days holiday per year plus 8 public holidays (pro rata for part-time or fixed-term contracts).
- Paid leave for personal growth - up to 2 days per year for volunteering or up to 2 days per year for study leave.
- Learning & development opportunities – we have access to various learning and development platforms to support your professional growth.
- In-person meetings: Yearly Staff Away Days, team retreats and travel to our international schools and international events as needed to create connected teams.
UWC International London
- Income Protection & well-being support - We offer income protection to all employees, an Employee Assistance Programme (EAP) with access to a legal support helpline, remote GP appointments, medical second opinions, mental health support, physiotherapy, lifestyle coaching, personal trainer and nutritionist sessions, and a well-being calendar featuring podcasts and webinars.
- Exclusive discounts & perks - with access to a range of discounts across shopping, dining, lifestyle and entertainment, with thousands of offers on hundreds of top retailers.
- Cycle to Work scheme and eyecare vouchers
- Enhanced maternity and enhanced paternity leave
- Higher-than-standard pension contribution scheme - UWC International will contribute up to 8% of the employee’s gross salary toward their Pension scheme with NEST.
Visa requirements
Anyone who applies to work at UWC International in London must have a work visa before starting employment, in compliance with the relevant immigration rules. Please provide confirmation of your eligibility to indefinitely work or reside in the UK in your application. Any offers of employment made by UWC International will be subject to a right-to-work check on your immigration status.
Application Process
Do you want to be part of our team? To apply, please submit an up to date copy of your CV along with a cover letter in English (each a maximum of 2 pages).
Applications will be reviewed on a rolling basis. If you are interested, submit your application as soon as possible.
Your cover letter must:
- Outline your experience, skills and competencies against the Person specification section in the attached Job Description.
- Explain why you want to join UWC International.
- Provide confirmation of your eligibility to work or reside in the UK.
- Provide the name and contact details of two professional referees, including their job title, email address and the capacity in which you are known to them. References are taken up prior to the second round interviews. We will not contact your referees without first letting you know.
Please note that CVs received without a cover letter, including the information requested above will not be considered.
Deadline for application: 11.59 AM (UK time) on Tuesday, 13 January 2026
Interview and/or assessment dates:
- Interviews on Tuesday, 20 and Wednesday, 21 January 2026 (remote)
Safeguarding Statement
The job holder might have to travel to UWC schools and colleges. Therefore, a Basic DBS check (Disclosure and Barring Service) or international equivalent will be required before any job offer is made. We will also take up references before the second stage of the interview process. Referees will not be contacted without your consent.
Diversity Statement
UWC places deliberate diversity at the heart of our educational model because of its critical importance in our mission ‘to unite people, nations and cultures for peace and a sustainable future’.
At the UWC International Office, we believe this commitment to deliberate diversity must be reflected within our team, organisational practices, policies and culture. We recognise people with different backgrounds, skills, attitudes and experiences bring fresh ideas and perceptions, and we encourage and leverage these differences to make our work more relevant and accessible.
We will not discriminate or tolerate discriminatory behaviour on any grounds such as, but not limited to, race, gender, disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age or socioeconomic background.
We strive to be an inclusive workplace where everyone feels a sense of belonging, has a voice, can raise concerns, and feels comfortable and confident. We expect everyone who works with us to share this commitment and to act accordingly as we aspire best to serve the UWC mission and our global community. It is an ongoing journey and we welcome all those ready to travel with us.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for a marketing all-rounder with strong social media experience, alongside an understanding of web, newsletter and search marketing. You’ll be supported in testing new approaches as the digital landscape evolves, and you’ll have direct access to people across the charity to develop your content plans. This role would particularly suit a social media specialist with a desire to develop those skills across the full user journey.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is a senior leadership role accountable for award winning high performing shops that deliver + £3.5m in sales in the context of an ambitious and developing trading strategy. The post holder is directly accountable for sustaining and building this performance leading a team of staff and volunteers and in working as part of the central trading and wider hospice teams. The role combines sales and profit targets, creativity, accountability, empathic people skills and a passion for trading. Our retail business is a key driver for organisational success. The Hospice of St Francis Charity provides essential free care across West Hertfordshire and South Buckinghamshire. More than 80% of the income we spend comes from trading and fundraising. Our retail performance (sales and profit) benchmarks at the very top of the sector with award winning and innovative retail formats supported by a strong volunteer base and shop team delivering outstanding customer service.
Main duties and responsibilities:
· Line management and mentoring 5 direct line reports and oversight accountability for a team of 33 whole time equivalent employees (53 people) and 500 volunteers
· Maintain and improve our performance at the top of the charity retail sector nationally
· Hold oversight of leases and ensure effective lease management
· Accountability for delivering more than £3.5m in annual sales, with levels of engagement, profit and performance that deliver the strategic aims of the Charity
· Accountability for retail Gift Aid income and HMRC compliance assuring at least £300k annually from retail claims
· Project manage the process of new shop openings as required
· Accountability for customer complaints, health and safety, fire safety and environmental health across all retail premises working closely with our estates team to assure compliance
· Ensure our shops operate as a physical and digital front door to the hospice, creating a dynamic interactive culture
· Collaborate effectively with peers and colleagues, operating in adherence to the values and ethos of the Hospice
· Contribute to the design, development and implementation of the trading road map, annual budget and profit projections, annually and over 3- 5-year timescales to match the strategic development timelines of the Charity
· Maximise the potential of Electronic Point of Sale to drive performance and provide regular KPI reports internally at all levels, motivating the shop teams, in accountability to the Trading Board and our committees, Board and AGM
· Maintain an up to date understanding of high street trends and charity retail trends and ensure our merchandising, product development, social media and retail innovation maintains our competitive edge
· Assure windows and shop floors meet the highest standards of engagement and stand out on the high street embedding the ‘owned brand’ and social impact
· Accountable for ensuring a programme of community engagement and events where our shops are community hubs
· Leading projects including lead responsibilities in the set up and opening of new shops
· Implementation of goal setting, career development reviews and routine and regular supervision and team meetings to build an inspiring successful team culture and empower individual performance
· Use a range of digital systems effectively in the management of the business and in communication, including social media, on-line analysis of reach and click rates
· Represent the Trading Directorate at Health and Safety Committee, attend the Trading Board, as required Income generation committee and deputise for the Director at Executive Meetings, deputising for the Director of Sustainable Trading as required
· Embeds equality, diversity and inclusion across trading processes and practices
· Represent the organisation as ambassador and contribute to maintaining the wider public presence of the Charity.
Key Accountabilities, Responsibilities & Tasks
Departmental & Role Specifics
· Set objectives that are realistic and encourage outstanding performance, in a supportive team culture with effective individual supervision, support and training to ensure our performance continues to benchmark nationally at the top of the charity retail sector.
· The senior responsible manager in Trading, holding overall accountability for all aspects of our charity retail operation
· As an ambassador for the organisation maintaining excellent relationships with all suppliers and partners
· Lead a team of 33 whole time equivalent employees (51 people) and 500 volunteers to deliver at least £3.5m in sales and at least £300k in gift aid annually
· Ensure our shops operate as a physical and digital front door to the hospice, creating a dynamic interactive culture
· Lead, manage and coach a culture of openness to engage the diversity of the community as customers, donors, staff and volunteers
· Detailed understanding and analysis of data from a range of sources in order to collate and provide timely effective verbal and written reports, to agreed schedules, reporting on and managing performance, risk, variance, effectiveness, trends and the cut through impact of innovation
· Collaborate internally and with external partners to maintain a range of projects with local colleges teaching and training in fashion, design and social media, including joint events and succession pipelines with apprenticeships, DoE volunteer placements and internships
· Hold oversight of leases and ensure effective lease management
· Accountability for customer complaints, health and safety, fire safety and environmental health across all retail premises working closely with our estates team to assure compliance
· Project manage the process of new shop openings as required
· Collaborate effectively with peers and colleagues, operating in adherence to the values and ethos of the Hospice
The Hospice of St Francis helps local people and their families, in Hertfordshire and Buckinghamshire, to live their precious lives well.



The client requests no contact from agencies or media sales.
Location: Birmingham or London only, (hybrid working - 3 days on-site each week and an expectation to travel across all delivery areas regularly)
1st stage interviews: 2nd and 3rd February over MS Teams
2nd stage interviews: 11th (Birmingham) 12th (London) in-person
For more information, or to apply, please click 'apply now' to be directed to our website.
Join The King’s Trust and lead a team that transforms young lives across England.
As Senior Head of Delivery, you’ll drive ambitious plans, inspire high-performing teams, and ensure thousands of young people aged 11–30 gain the skills, confidence, and opportunities they need to thrive.
This is a core leadership role overseeing delivery across Greater London, the South Coast, South West and West Midlands, with colleagues primarily based in Birmingham, London, Southampton, Portsmouth, Bristol and Plymouth. You’ll shape strategy, manage significant budgets, and build strong partnerships across public, private, and voluntary sectors.
Please note: a minimum of three days on-site each week and frequent travel across delivery areas will be required.
We're committed to Equality, Diversity and Inclusion and want our leadership to reflect the communities we serve. We welcome people who bring different perspectives and experiences, and particularly encourage applications from those underrepresented in our organisation and sector, including candidates from Black, Asian and Minority Ethnic backgrounds.
If you’re an exceptional leader with commercial acumen, a passion for impact, and the ability to motivate dispersed teams, we’d love to hear from you. Help us create a future where every young person can realise their potential. Apply today and make a difference that matters.
What happens next?
Please submit a CV, and Cover Letter that includes your experience, transferable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need Senior Heads of Delivery?
Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives, and we couldn’t do this without the important work of our Senior Heads of Delivery!
Perks for working at The Trust!
- Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
- Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
- You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc.
- In-house learning platform! Develop your skills for your career and your role
- Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
- Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network).
- Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
- Interest-free season ticket loans
- The Trust will contribute 5% of your salary to the Trust Pension Scheme
- Generous life assurance cover (4 x annual salary)
Equal Opportunities
Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives.
We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.
We’re a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network).
Safeguarding
The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.
A NOTE FOR RECRUITMENT AGENCIES:
We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
The Director is the senior leader of Firefly International, responsible for driving the charity’s mission to support war-affected children through the provision of education, mental health and peacebuilding programmes delivered in genuine partnership with our overseas partners. This is a hands-on leadership role within a small, donation-dependent charity, suited to an adaptable all-rounder who is motivated to lead growth and change rather than maintain the status quo. Firefly has a good track record and a good reputation and has both the will and the capacity to do more and do better, for the children it exists to serve. To do that, it needs to recruit the right Director.
SKILLS AND EXPERIENCE REQUIRED:
Essential:
- Experience in fundraising from individuals, charitable trusts and foundations, and companies: developing successful grant proposals, managing implementation of grants and reporting to funders
- Experience of working in a small charity
- Experience in organisational strategy development and implementation
- Experience of management, working with Trustee boards and of managing partnerships
- Excellent oral and written communication skills, including representing an organisation in public
Desirable Skills and Knowledge:
- Experience of international humanitarian relief and development
- Experience of safeguarding policies and practices
- Demonstrated ability in budget setting and in management of budgets and financial reporting
- Capacity to plan and prioritise and to manage multiple, sometimes competing demands efficiently
- Experience of event management
- Experience of using social media to build awareness and engagement and for fundraising
- Experience of developing and managing close working relationships with partners
- Understanding of the contexts in which our partners work, in Bosnia, Palestine/Cairo and in Syria, and of the contexts for fundraising in the UK for these areas
- Awareness and sensitivity to the needs of war-affected children and the concerns of the individuals and organisations who support them
JOB DESCRIPTION
The Director’s role is to lead Firefly International in its mission to safeguard, extend and develop the activities conducted by its overseas partners. Within that over-arching goal, to:
- Provide strategic leadership in collaboration with the Chair of the Trustee Board
- Secure sufficient funding to sustain long-term growth
- Manage existing partnerships in overseas project areas and build new ones, overseas and in the UK, in response to any new opportunities to meet the needs of war-affected children where we have relevant experience to offer.
- Lead and support the staff team and any volunteers
- Represent Firefly International as an ambassador for the organisation, its partners and more broadly for war-affected children
KEY RESPONSIBILITIES
Strategic Leadership & Growth
- Lead Firefly’s strategic direction in Scotland, ensuring alignment with the charity’s mission and values
- Build Firefly’s visibility, credibility, and influence with its key stakeholders.
Income Generation
- Strengthen existing funder relationships and develop new funding opportunities
- Develop a compelling case for support
Stakeholder Engagement
- Represent Firefly at events and within networks relevant to its mission and objectives
- Build our supporter base and opportunities for engagement
Communications
- Ensure production of a high quality Annual Review and newsletters
- Take prime responsibility for the website as an attractive, user-friendly communications tool and mechanism for giving
- Extend and develop our social media presence, ensuring high quality content.
Financial Management and Compliance
- Work with the Treasurer and Finance and Admin Officer to develop budgets and manage expenditure against them, providing accurate and timely information for the Board.
- Work with the independent examiner to facilitate a smooth process of examination of the annual accounts
- Ensure that Firefly remains fully compliant with all statutory authorities such as OSCR and that statutory reports and accounts are produced and filed to time.
OTHER DETAILS
- Our office is in central Edinburgh. If you live further afield, you may still apply. One of our team lives and works from home in south west England.
- The role requires travel within the UK and occasionally to project areas overseas.
- Reports to: Chair of the Board of Trustees
- Manages: staff team of three/four plus ad hoc volunteers
- Contract: Permanent, 35 hours pw.
- 25 days leave plus 8 public holidays
- Time Off In Lieu (TOIL)or extra hours worked
- Pension contribution.
- Open to discussing part time or flexible working arrangements
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Cyber Helpline is a fast-growing, innovative charity that supports individuals impacted by cybercrime, digital fraud and online harm. As we enter our next stage of growth, we are seeking a senior operational leader to transform, scale and strengthen our Helpline service.
The Head of Helpline and Service Delivery will provide strategic and operational leadership across all aspects of service delivery - people, processes, quality, tooling and innovation. This role is accountable for the overall performance, resilience and impact of the Helpline, ensuring we offer exceptional trauma-informed and victim/survivor-centred support across channels.
This is an executive role requiring someone who can operate strategically while staying close to operational realities. You will lead managers, staff and volunteers, drive cultural and structural change, support growth of service models, deliver high-quality outcomes and ensure the Helpline is equipped to meet demand.
This opportunity is exciting for an experienced service-delivery leader to build a mission-driven Helpline at scale.
Key Responsibilities
Strategy & Service Direction
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Develop and deliver a multi-year operational strategy for the Helpline aligned with organisational goals.
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Shape the future service model, including workforce planning, channel strategy, automation and technology.
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Provide executive-level leadership and insight to the CEO, Executive Team and Trustees.
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Represent The Cyber Helpline externally with partners, regulators, law enforcement, funders and the wider sector.
Service Performance
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Lead the day-to-day and long-term operation of the Helpline, ensuring stability, quality, responsiveness and continuous improvement.
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Own and deliver KPIs, SLAs, performance dashboards and quality standards.
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Ensure effective processes, incident response, risk management and signposting and referral pathways.
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Oversee the helpdesk, telephony, triage, case management processes and other service initiatives.
People, Culture and Capability
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Lead the team members across functions such as supervisors, case support, QA and training
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Build a high-performing workforce of staff and volunteers, ensuring strong recruitment, onboarding, development, supervision and succession planning.
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Foster a supportive, trauma-informed and collaborative culture with clear expectations and accountability.
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Set and embed structures, role clarity, operational guidelines and communication frameworks across the Helpline.
Quality, Compliance and Risk
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Own the QA framework alongside the Case Support Team, ensuring consistent, accurate and compassionate support to victims and survivors.
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Work in partnership with the Head of Safeguarding to ensure compliance with safeguarding policy and strong practice across the team.
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Oversee high-risk escalations, operational risk identification and mitigation.
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Ensure compliance with internal policies, such as data protection and cybersecurity.
Service Development
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Lead service improvement initiatives, including redesigning processes, upgrading systems and embedding new technologies.
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Collaborate with data, product and technology teams to enhance automation, workflows and case-handling efficiency.
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Ensure the service evolves in response to threat trends, victim needs, and organisational strategy.
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Drive innovation in digital service delivery and multi-channel support.
Partnerships, Impact and Growth
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Work with stakeholders such as police, funders, commissioners, corporates and international partners to strengthen and expand our model.
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Support fundraising and business development opportunities by providing operational insight, impact reporting and case studies.
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Contribute to the expansion of the Helpline model into new geographies.
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Act as a senior ambassador for the service and organisation.
Internal Leadership and Collaboration
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Partner with operations, finance, safeguarding, comms and data teams to ensure integrated and effective organisational delivery.
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Contribute to organisational strategy, planning cycles, and Executive Team decision making.
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Lead or support cross-organisational projects where operational expertise is required.
Requirements
Candidates must be 18 years old or older and resident in the UK with the right to work in the UK. Successful candidates will need to have their background and criminal records checked, as they are likely to have access to sensitive personal data.
Essential
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Significant leadership experience in a senior operational role within a helpline, support service, contact centre, victim support environment or other complex service-delivery setting.
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Proven ability to scale a service, introduce new operational models and lead organisational change.
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Experience managing multi-layered teams (including volunteers), ideally across remote environments.
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Strong understanding of QA, safeguarding principles, operational risk, and compliance.
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Demonstrated ability to set KPIs, manage performance, analyse data and make evidence-informed decisions.
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Exceptional people leadership, communication and stakeholder-management skills
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Experience improving processes, implementing new systems or delivering service innovation.
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High emotional intelligence with a calm, pragmatic approach to problem-solving.
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Alignment with The Cyber Helpline’s mission and a commitment to victim-centred support.
Desirable
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Understanding of cybercrime, cybersecurity, online harms or digital victimisation.
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Experience working in a charity or volunteer-powered environment.
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Experience delivering training, public speaking or representing an organisation externally.
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Experience with helpdesk systems, CRM, or telephony/triage systems
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Knowledge of trauma-informed practice.
What we offer
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Enhanced annual leave - generous leave package with an extra day off to celebrate your birthday.
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Pension scheme - 8% employer contribution to your workplace pension scheme
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Employee discounts - thousands of discounts on travel, shopping, wellbeing, entertainment and more.
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Remote working cost budget - an annual allowance to cover eligible remote working costs
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Flexible, remote-first working - we are a remote-first organisation, you’ll have the freedom to work from home (or away - subject to approval), supported by a flexible working culture.
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Cybersecurity at home - we offer free cybersecurity tools, including endpoint protection and VPNs to protect your personal devices.
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Professional development - access to ad-hoc training based on your role and professional growth interests
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Enhanced leave - including sick pay, paternity/maternity, compassionate and bereavement leave. We operate with flexibility during periods of illness, family need or unexpected events.
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Cybersecurity community - Join a supportive network of over 150 cybersecurity professionals in the UK and USA.
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Time off for learning - request time off to pursue training or development opportunities
The client requests no contact from agencies or media sales.
The Vacancy
Islamic Relief Worldwide (IRW) is a faith-based humanitarian relief and development organisation working to save and transform the lives of some of the world’s most vulnerable people. Established in 1984, with an active presence in over 45 countries, we strive to make the world a better and fairer place for those affected by poverty, conflict and natural disasters. IRUK’s focus is strengthening effective funding, mobilising for change through advocacy and awareness-raising, and strengthening programme development and delivery. IRUK works with various partners and institutions, from governments, non-governmental organisations and local authorities to grassroots communities.
Islamic Relief UK (IRUK) is recruiting for the position of ‘Digital Product Specialist’ on a permanent, full-time basis, to be based from its Waterloo Office, London. The organisation is currently operating to a hybrid working model.
Job Purpose:
- Manage the digital assets of Islamic Relief UK, particularly the website, ensuring that it operates in an optimal manner.
- Manage the development, evolution and/or integration of digital assets, e.g. digital giving platforms and digital events management systems.
- Ensure all development projects have well considered user interfaces and provide an optimal user experience.
- Provide the Digital Marketing team support with technical SEO, email marketing, and tracking/reporting across key digital marketing platforms.
The successful candidate must have:
- Proven record of excellent people and interpersonal skills with strong communication skills at individual and group levels.
- Experience of managing web development projects
- Experience of working with internal clients and diverse teams
- Experience of delivering with a marketing budget and using resources effectively to successfully balance creative aspirations with limited financial and other resources
- An academic qualification at degree level or equivalent experience/qualification in a digital/developer related field
- A comprehensive knowledge of CMSs, preferably WordPress
- Working knowledge of PHP, HTML, CSS, SQL and JavaScript and version controlling with Git
- Experienced in interpreting data from Google Analytics, Google Search Console and other analytic platforms
- In-depth understanding of UX and UI in the context of web design
- Knowledge and understanding of implementing technical SEO
- Commercially aware, with good understanding of budget management
- Ability to communicate technical information and requirements to non-technical management and internal stakeholders
- Experienced in working from wireframes and written design briefs to build mobile responsive solutions
- An aptitude for managing short-term projects effectively
- An understanding of marketing trends and the charity market
For more information, please click on the Documents tab above to view the full Job Description.
If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.
For more information on the excellent company benefits we offer our employees, please visit our website.
PLEASE NOTE: Interviews are expected to take place on an ongoing basis until a suitable appointment is made. Therefore, we may close the advert sooner than the advertised date.
Pre-employment Checks:
Any employment with Islamic Relief will be subject to the following checks:
- screening clearance
- proof of eligibility to live and work within the UK
- receipt of satisfactory references
Please note, for UK-based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.
Our values and commitment to safeguarding
IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.
The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.
In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.
By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
Islamic Relief is an equal opportunities employer
The client requests no contact from agencies or media sales.
The Fundraising Manager – Trusts, Foundations and Major Donors, is an exciting new role at The Theatre Chipping Norton, that aims to use your experience and skills to take the strategic fundraising work of this busy arts venue into a new chapter. The position is part time requiring 17.5 hours of work a week - with a minimum of 1 day on site every 3 weeks (though more is very much welcome).
You’ll need to be self-motivated, skilled at working autonomously and confident in your expertise, especially with regards to larger and multi-year applications to trusts and foundations, including arts and wellbeing funders. You will work alongside a full-time and successful Fundraiser (already in post) who leads on our Friends and Patron schemes, corporate giving and fundraising events. You will work alongside the senior management team to set fundraising budgets and targets across all areas, and will monitor and steer the whole fundraising function, alongside more specific and hands-on responsibilities, generating larger trusts and foundations applications and approaching major donors.
The role is suitable for candidates who are an experienced grants or trust fundraiser, ideally in the cultural sector, and motivated particularly by the social impact and outreach work that we deliver. You will have strong and up-to-date knowledge of the processes and priorities of major funding bodies to provide a strong pipeline of funding. You will be capable of reading and understanding financial reports and managing fundraising targets, as well as having excellent written communication skills. If you have experience working on capital fundraising projects, there may be opportunities for further work in this area, in connection with a significant new capital build project on a second site.
The primary responsibilities of the Fundraising Manager – Trusts, Foundations and Major Donors role can be summarised as follows:
1. To take ownership of the strategic and operational planning of the Fundraising department, by maintaining, growing and improving the current functions.
2. To develop and implement new and creative ideas for fundraising growth.
The person specification essentials can be summarised as you having:
- A strong track record in developing, securing, and maintaining relationships that have achieved fundraising results.
- Experienced in managing high level relationships.
- Experience of writing and reporting on Trusts and Foundations applications.
- A track record of demonstrating initiative and creativity to achieve desired outcomes.
- Ability to work collaboratively with colleagues and partners.
- Proficient in using Microsoft Office software.
- Strong attention to detail.
- Exceptional written and verbal communication skills.
Closing Date: 10:00 on Monday 19th January 2026. Interviews will be held during the following 2 weeks.
Job Type: Part-time
Pay: £23.62 per hour
Expected hours: 17.5 per week
Benefits: Company pension
Work Location: Hybrid remote in Chipping Norton OX7 5NL
The client requests no contact from agencies or media sales.
Are you passionate about leading a growing casework function to regulate charitable fundraising and protect the public?
Prospectus is delighted to be partnering with our client for the recruitment of a Head of Casework on a full-time, permanent basis. The organisation is an independent, non-statutory body that regulates fundraising across the charitable sector in England, Wales and Northern Ireland. The organisation owns the Code of Fundraising Practice which also applies in Scotland where separate arrangements apply for charitable fundraising.
The organisation is committed to diversity, equality and inclusion. We want our workforce to be truly representative of the society we are here to support and protect, so that we’re able to regulate effectively. We also want each employee to feel respected and able to give their best. We do this is by operating a fair and inclusive recruitment process, which aims to reach a diverse pool of candidates. This is also supported by a range of policies that encourage a flexible and supportive working environment.
Reporting to the CEO, the Head of Casework is a member of the Senior Management Team and will report directly to the Board and the Complaints and Investigations Committee regarding the casework function. The Head of Casework will have responsibility for the casework function at the organisation overseeing formal investigations and compliance cases opened as a result of concerns identified about charitable fundraising in line with the standards in the Code of Fundraising Practice.
You will oversee the further development of systems and processes and ensure the team remain engaged, accountable and high preforming. The Head of Casework will also be responsible for building and maintaining strong relationships and working closely with other Regulators and key stakeholders, as well as representing the organisation at external events.
To be considered for this position, you will be an experienced senior leader with substantial experience of managing and leading teams in a casework or similar operational environment. As a voluntary regulator, the organisation often takes complex decisions about whether cases fall within its remit and therefore you must be comfortable making decisions without legal precedent.
Please initially apply by providing a Word Document copy of your CV. Cover letters are not required at this stage. A full job description will be provided to candidates shortlisted by Prospectus.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. If you require any part of the application or interview process to be adjusted to accommodate your needs, please let us know.
First stage interviews to take place Tuesday 10th February and second stage interviews to take place Monday 16th February.
Do you enjoy problem-solving and implementing new processes? Do you pride yourself in delivering a good service to colleagues? Do you want to work for a charity that makes a difference here in York?
Age UK York is a local charity that exists to support older people of York, their families, and carers. Our team provides a wide range of services that make a valuable difference to the needs and lives of older people across the city. Through a dedicated team of staff, volunteers, and supporters, Age UK York has been supporting older people in York for over 50 years and exists to continue to be there when needed.
If you are highly organised and are knowledgeable of health and safety and data protection, we would like to hear from you. As Operations Manager, you will support the office function and our people, providing key assistance to our teams delivering services. This includes essential organisational support for Information and Communications Technology (ICT), estates management, and related health and safety and risk arrangements.
You will ensure the efficient and effective running of our Age UK York office, and the processes and systems needed to facilitate this. This extends to the other premises used by our organisation, including our charity shops in York.
You will manage a small team of staff, ensuring services are delivered effectively. You will work to meet other managers’ expectations and balance competing business priorities while maintaining high customer service standards. This includes making sure relevant processes meet our National Quality standards.
Key Responsibilities:
- Line management of staff, including Administration and Data reporting roles.
- Work with service managers to align the cross-organisation Business Support function to the developing needs and priorities of our operations. Liaising with external stakeholders, including providers, landlords, suppliers, and partners, in undertaking works and reviewing the effectiveness and value for money.
- Management of our St. Edmunds office and ensuring a safe and effective working environment for all our team and visitors.
- Provide oversight to our shop locations across York, working with our shop teams to ensure suitable, high-quality, and welcoming locations.
- Work with the CEO and other colleagues in our obligations in accordance with data protection law – including GDPR – and undertake named duties such as our assigned information governance role registered with the Information Commissioner’s Office (ICO) and commitments to partners such as the NHS.
- Work with the CEO and colleagues in ensuring organisational Health and Safety and our commitment to the highest standards for our people and all who use our services.
Key Qualifications, Skills, and Experience:
· Self-motivated with effective organisational skills, including prioritising, managing competing demands and monitoring own and others' workload
· Relevant experience in operational services: administrative, ICT, and premises management
· Knowledge of GDPR regulations
· Passion and commitment to work within a not-for-profit organisation and foster a team approach in working to help others
Salary and Benefits:
· £28,176.46 per annum on a 35 hour per week contract
- A genuinely friendly and supportive environment
- Generous holidays – 26.5 days plus bank holidays (pro rata for part-time employees). Additional leave – an extra day of long service.
- Birthday day off
- Enhanced sick pay after 6 months of service
- Potential for funding towards professional qualifications
- Employee discounts
- Free eye test
- Free flu jab
Please provide a cover letter alongside your CV.
The client requests no contact from agencies or media sales.
Applicants must be located within 2 hours travelling distance of Cambridge City.
The Charity and Our Vision.
For over 15 years, Scotty's Little Soldiers has been supporting children and young people who have been bereaved of a parent who served in the British Armed Forces. We are about to embark on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035.
Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people.
We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.
Role Mission.
To ensure Scotty’s delivers high-quality, consistent, and scalable support to those affected by military-connected bereavement, by leading all aspects of service delivery.
You’ll own the structure, systems, standards, and team needed to deliver support across all four Family Programmes (SMILES, SUPPORT, STRIDES, and the planned START programme) and help ensure our support reaches the growing number of families who need us.
The key responsibilities of this role are:
Programme Operations & Service Infrastructure
- Overall accountability for the service provided to the bereaved military community.
- Leading, and working closely with, the Head of each delivery Programme to ensure all activities are impactful and meeting the needs of our community.
- Mapping and maintaining the full beneficiary journey across all programmes and cohorts (CYP and adult).
- Developing our first adult focused services and building them in line with the charity’s long-term vision to be supporting more than 25k bereaved people by 2035.
- Being the link between our service delivery and both internal and external technology partners to ensure our systems match, and meet the needs of, our processes.
- Alongside our Operations Team, lead the scoping of a full future CRM (Salesforce) rebuild and related beneficiary tech interfaces such as websites, future app development etc.
- Oversee the design of a 2026 ‘light’ CRM phase to support individual adult service delivery.
- Ensure that lived experience remains at the heart of our services.
- Accountability for Safeguarding within the organisation.
Team Leadership
- Support Programme Leads (e.g. Heads of START, SMILES, SUPPORT), providing direction and support as well as ensuring clarity of ownership and goals.
- Create a strong, empowering culture within the service (Families) team, aligned with The Scotty’s Way and shared leadership philosophy.
- Work with our Head of People to oversee service recruitment and onboarding.
Quality, Measurement & Improvement
- Define and embed service-level Success Measures (KPIs) across all activities ensuring we know what success looks like for all our activities.
- Collaborate with the Head of Research & Impact to ensure data collection is usable and meaningful.
External Partnerships & Collaborations
- Proactively develop senior-level partnerships with other military and bereavement charities, Armed Forces support organisations, and relevant service providers and stakeholders.
- Explore and propose strategic collaborations where they strengthen the support we offer to families.
- Ensure the new START (single point of contact) Programme becomes an active network-builder in the space.
- Represent Scotty’s externally at events, conferences, meetings etc within the sector.
Cross-Functional Collaboration
- Act as a key link to Outreach and Fundraising — providing insight and service stories to fuel content.
- Work with the Ops team to align delivery processes with systems, IT, and compliance.
- Support bid development and reporting for funders by sharing service insight and outcomes.
The 30-day goals for this role are:
- Build a deep understanding of Scotty’s mission, our audience, the services we provide, and strategic direction.
- Spending time with the Families Team and understanding everyone’s role within the charity.
- Understands the ‘as-is’ current situation for the charity’s service delivery.
- Start to document gaps, delivery inconsistencies, opportunities, risks etc.
- Understand the landscape we operate in, particularly the military and bereavement charitable environment.
- Fully align with the operating rhythm of the charity, leading team meetings, holding 1:1s, ownership of relevant OKRs, etc.
The 60-day goals for this role are:
- Has met with counterparts at key partner organisations.
- Has highlighted key organisations not currently partnered with to meet.
- Created a stakeholder holder engagement map for our service delivery.
- Visually mapped existing beneficiary journeys across our four Programmes.
- Began work (with Ops) on requirements for initial-phase CRM for adult services.
- Fully aligned plans and goals with existing Programme Heads, incoming Head of START Programme, and incoming Head of Research & Impact.
- Held one in-person session with Families team.
The 90-day goals for this role are:
- Visually mapped year one of adult services plus any proposed changes to existing services to create a final 2026/27 service ‘to-be’.
- Planned the launch of our new START navigating entitlements casework Programme
- Development underway of ‘Light’ CRM to launch adult services having supplied detailed brief.
- Taken full accountability for the success of our Family Programmes and associated impact.
- Attended 2-3 sector group meetings representing Scotty’s solo.
- Developed a stakeholder holder engagement plan with Head of PR & Comms.
About You
Must-Have
Senior experience in service delivery, operations, or programme leadership
Strong skills in team leadership and service system design
Ability to turn strategy into operational structure and rhythm
Confident working cross-functionally and building external partnerships
Nice-to-Have
Experience working with or supporting Armed Forces families
Familiarity with CRM system scoping and procurement
Experience launching new services or scaling delivery teams
Background in bereavement or mental health support
Additional Information
· The role may require occasional evening or weekend work
· Enhanced DBS check required
· Travel will be required to events and team training days
The Scotty’s Way
At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:
1. Families Come First
2. Everyone a Supporter, Every Supporter a VIP
3. Love What You Do
4. Remember, Every Day
Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.
When Applying:
Please submit your CV, along with a covering letter detailing your experience and what excites you about this role. Please ensure you clearly annotate which role you are applying for in the email title. Closing date: Friday 16th January. Due to resource and time constraints, we are unfortunately unable to provide feedback for every application received and will only contact candidates shortlisted for interview.
Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.
We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.
We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A new and exciting opportunity has arisen for a Digital Marketing Officer (0.6 FTE / 22.5hrs per week) with strong digital marketing skills and passion for engaging content.
You’ll be joining the only independent charity in the UK dedicated to improving the nation’s numeracy. It’s a fantastic opportunity within a small but ambitious and dynamic organisation making a real difference to people’s lives and livelihoods.
Working closely with the External Relations team on our award-winning campaigns, communications, content and marketing, you will deliver paid and organic social media campaigns - creating strategies, planning execution, optimisation, and reporting. You will also collaborate on SEO, web content and email marketing.
We are looking for someone with solid marketing and copywriting skills, a focus on using data to find out ‘what works’, bags of enthusiasm and the ability to work with initiative and attention to detail. Previous experience in the charity sector is not necessary.
National Numeracy is based in Brighton, and while office-based work is available, we also offer remote, hybrid and flexible working. This role will include occasional UK travel.
Empowering people to thrive by using numeracy to open up opportunities and access brighter futures.
The client requests no contact from agencies or media sales.