Community service manager jobs

Specialist Housing Partner (Independent Living Housing Officer)

A place to create moments that matter

Location: The Orchard, Burnley with flexibility to cover other schemes as required. 100% onsite.
Salary: £14,790 per annum (£16.26 per hour)
Permanent, part time, 17.5 hours per week, Wednesday 1:30pm-5pm, Thursday & Friday 9am-5pm.

Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.

It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.

For a career that means more and makes a meaningful impact on society, this is the place to be.

The role

At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality.

As a Specialist Housing Partner (Independent Living Housing Officer), you’ll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life’s changes, to resolving challenges with empathy and professionalism, you’ll be a trusted presence and a force for good.

What You’ll Do:

• Be a visible, supportive presence in our schemes, building strong relationships with residents.
• Work closely with lettings teams to ensure smooth move-ins and positive first impressions.
• Encourage community engagement and help residents live independently for as long as possible.
• Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care.
• Collaborate with internal teams and external partners to deliver joined-up support.

Why This Role Matters:

You won’t just be managing housing - you’ll be creating safe, supportive environments where people can thrive. Every day, you’ll make a meaningful impact in someone’s life.

About you

• Experience delivering housing management services within a specialist or generic housing context.
• CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience
• Strong understanding of anti-social behaviour management and rental income collection processes.
• Proven ability to manage multiple tasks and meet performance targets independently and as part of a team.
• Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders.
• Knowledge of safeguarding practices within a housing context.
• Regular business travel will be necessary to other Accent sites and off-site meetings as required.

Successful candidates will undergo a DBS check.

A place to build a future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.

And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.

If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc.

REF-225 813

Location: Moreton-in-Marsh Office or Remote (UK-based candidates) 

Contract type: Full-time or part-time, minimum of 3 days per week (to include some Fridays) 

About Us

Forest Peoples Programme (FPP) is a human rights charity that supports tropical forest peoples to protect their lands and livelihoods. We have 70 people on the team including human rights lawyers, anthropologists and social scientists working with communities and local organisations around the tropical belt. Up to half of the team live and work remotely. We are looking for a Logistics and Administration Officer to join the Administration team. For a full list of duties, please see the Job Description below. The successful candidate will be highly organised, proactive, and able to manage multiple tasks efficiently. An interest in the work of FPP and previous experience in logistics, travel coordination, or office administration is essential, while experience working with international teams and managing events or field operations would be a strong advantage.

Key Responsibilities

Travel & Logistics

• Coordinate international and domestic travel for staff, consultants, and partners (including travel, flights, visas, accommodation, insurance).
• Support with preparation of Visa applications.
• Ensure compliance with organisational travel policies and donor requirements.
• Maintain relationships with travel providers and negotiate cost-effective arrangements.
• Support logistics for workshops, conferences, and field trips, including registrations, venue booking and equipment procurement.
• Assist with monitoring and ordering travel equipment inventory including first aid, GPS units and other field equipment.
• Financial administration and liaising with the finance team.

Administration

• Provide day-to-day administrative support to the organisation.
• Work closely with the operations team, including HR and IT.
• Manage office supplies, contracts, and service providers.
• Assist with document preparation, filing, and record-keeping.
• Set up and coordinate Zoom meetings.
• Assisting with Zoom meetings including break out rooms, interpretation function etc.
• Assist with preparations for staff meetings.

Person Specification

Essential Skills & Experience

• Proven experience in travel coordination, logistics, or administration (preferably in NGOs or international organisations).
• Proficiency in Microsoft Office including Excel.
• Strong organisational and multitasking skills with attention to detail.
• Excellent communication skills.
• Ability to work under pressure and adapt to changing priorities.

Desirable

• Experience working in the charity sector or similar.
• Awareness of financial admin requirements.
• Familiarity with travel safety and security protocols.
• French/Spanish languages an asset.

What We Offer

• Occasional travel opportunities.
• Opportunity to contribute to meaningful global human rights work.
• Collaborative, multicultural team environment.
• Flexible working arrangements.
• Enhanced sick leave and maternity/paternity leave.
• 25 days (pro rata) annual leave, plus UK bank holidays and the days between Christmas and New Year.
• Office with free parking, electric vehicle charging point and close proximity to the train station.

To apply, please visit our website.

Closing date for applications: Monday 16th February, 5pm UK time.

Potential interview date: Wednesday 4th March 2026.

We value collaboration, diversity, and the unique contributions of each individual, and welcome applications from candidates of all backgrounds and experiences. This role is based at our Moreton-in-Marsh office, with flexible remote working options for UK-based candidates. To be considered for this role, applicants must have the right to work in the UK at the time of application, as we are not able to sponsor visa applications.

Support Worker at Plus Services

Are you a positive, engaging and caring person that wants to make a real difference to the world?

Do you think the greatest gift you can give is to make other people’s lives better?

Do you believe that people living with Learning Disabilities and Autism should have happy fulfilling lives, with access to the Community and enjoy the same things the rest of us take for granted?

If you answered “Yes” to these 3 Questions then Plus has an amazing role for you!!!!!
 
Who are Plus Services?

Plus is one of the most respected Learning Disability and Autism Charities in London with a proud history stretching back more than 30 years.  We have an amazing team that is dedicated to supporting people to live their best possible lives and we have literally changed people’s worlds with the support we have provided.

Our Client Group is quite varied and during the recruitment process you would be specifically recruited to work with those that your personality, skills and experience would fit best with.  Some have really challenging behaviour, but unless you had the capability to best serve those people you would be assigned to a different group.  So, there is no need to worry about being out of your depth.

We also provide industry leading training and on-going support, so rest assured you will be ready for anything the job throws at you.  I cannot promise you it will be easy, but I can promise you it will be worth it.  And when you go home you will know you have made a massive difference and the world is a slightly better place as a result of your efforts.

Who are you?

You are a caring, compassionate and capable individual?  You could be either already working within Social Care or are thinking about joining the sector.  We recognise everyone, regardless of their personal history, talents, abilities and unique personal qualities

What does matter is you must care and you must want to enhance the lives of the people who we support and rely on us.

You will need to be comfortable spending large amounts of your day one-to-one with the Service Users, there is no leaping from client to client here with 15 minute blocks.  You will need to be happy supporting people to learn new skills and become independent.  And you will need to thrive on taking people out into the big wide world, expanding their horizons, bringing a smile to their faces and adding a spring in to their step.

To be considered for the role you will need to be able to:

•  Do your share of weekend shifts, sleep-ins, waking nights and bank holidays.
•  Be physically fit and able to move freely and physically and to support service users who may be physically dependent.
•  Have a supportive attitude and want to help individuals to maximise their lives.
•  You must be able to support people with Learning Disabilities who have different ways of expressing themselves
•  Be eligible to work in the UK

In return we offer opportunities for professional development and real job satisfaction.  We can help you to develop your professional skills and knowledge and progress toward recognised qualifications such as Diploma in Adult & Social Care levels 3/4/5.

We are reviewing applications on a regular basis as part of our ongoing recruitment process and we are committed to ensuring all candidates are treated fairly 

Available positions: 
Full time Support Worker (38 Hrs per week) 
Locations: Lewisham, Southwark, Greenwich or Sutton
Pay: £27,367
Holidays: 28 days per Annum  

Part time Support Worker  
Locations: Lewisham, Southwark, Greenwich or Sutton
Pay: £27,367 pro-rata 
Holidays: 28 days per Annum (Pro Rata)

Bank Support Worker (zero hours contact)
Location: Lewisham, Southwark, Greenwich or Sutton
Salary:  £13.85 per hour.
Holidays: Based on hours accrued 

Our benefits package includes: 
• Pension contribution scheme
• Fully funded Learning and Development
• Company employee assistance programme service
•  Sleep in allowance

Charity ref number: 1031595
 

We are looking for a proactive and compassionate Independent Domestic & Sexual Violence Advocate (IDSVA) to support victims and survivors of domestic abuse within a hospital setting in conjunction with Sexual Health London. This role is full-time to on a temporary contract. The role is based at Chelsea and Westminster Hospital along with some working from the Victim Support office in Old Street and some home working.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As an Independent Domestic & Sexual Violence Advocate you will provide pro-active, high quality, frontline service to victims of domestic and sexual abuse through on-going risk assessment, providing individual safety planning, trauma-informed support, guidance, information, and advocacy and enabling victim/survivors to access the services they need in the aftermath of the abuse and trauma they have experienced.

You will work within a hospital setting to support both patients and staff. You will make initial contact with victims of domestic and sexual abuse, explaining our services and assessing the impact of crime, or receive referrals from colleagues, in order to provide on-going support and case management. Support could include empowering the client to report to the police, accessing Sexual Assault Referral Centre (SARC) services, and specialist support such as pretrial therapy and sexual violence counselling.

Key Responsibilities:

• Assess risks and needs using evidence-based checklists.
• Focus on high-risk cases with short to medium-term crisis intervention.
• Assist high-risk victims in accessing safety services.
• Deliver tailored support and information.
• Understand legal frameworks for protecting children and vulnerable adults.
• Provide advocacy on legal, housing, health, and financial options.
• Empower clients to recognize domestic abuse dynamics.
• Participate in Multi-Agency Risk Assessment Conferences (MARAC).
• Work with a team to deliver respectful, dignified, and sensitive services.
• Maintain accurate and confidential case records.
• Comply with data protection laws and organizational policies.
• Stay updated with procedures, policies, and professional codes.

About You:

Ideally, you will have knowledge about legal remedies for domestic abuse victims and have experience working with drug, alcohol, and mental health issues. An understanding of benefits, housing, and homelessness would also be beneficial.

You will need:

• Strong understanding of domestic and sexual abuse and its impact.
• Demonstrate proficiency in English, both verbally and in writing.
• Experience in statutory, voluntary, or multi-agency settings.
• Competency in risk and needs assessment frameworks.
• Understanding of safeguarding issues.
• Direct service delivery experience to victims or vulnerable people.
• Ability to manage complex caseloads and prioritize work.
• Strong crisis management skills.
• Effective communication, negotiation, and advisory skills.
• Commitment to equal opportunities and diversity.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

We are looking for a proactive and compassionate Independent Domestic Violence Advocate (IDVA) to support male victims and survivors of domestic abuse. This role is full-time and is based at the Victim Support office in Old Street with some opportunity for home working.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As an Independent Domestic Violence Advocate you will provide pro-active, high quality, frontline service to male victims of domestic abuse through on-going risk assessment, providing individual safety planning, trauma-informed support, guidance, information, and advocacy and enabling victim/survivors to access the services they need in the aftermath of the abuse and trauma they have experienced.

You may make initial contact with victims of crime, explaining our services and assessing the impact of crime, or receive referrals from colleagues, in order to provide on-going support and case management. You will work within a multi-agency framework consisting of the MARAC and multi agency partners when required. This role requires a specialist understanding of the barriers faced by male victims of domestic abuse and harmful practices.

Key Responsibilities:

• Assess risks and needs using evidence-based checklists.
• Focus on high-risk cases with short to medium-term crisis intervention.
• Assist high-risk victims in accessing safety services.
• Deliver tailored support and information.
• Understand legal frameworks for protecting children and vulnerable adults.
• Provide advocacy on legal, housing, health, and financial options.
• Empower clients to recognize domestic abuse dynamics.
• Participate in Multi-Agency Risk Assessment Conferences (MARAC).
• Work with a team to deliver respectful, dignified, and sensitive services.
• Maintain accurate and confidential case records.
• Comply with data protection laws and organizational policies.
• Stay updated with procedures, policies, and professional codes.

About You:

Ideally, you will have knowledge about legal remedies for domestic abuse victims and have experience working with drug, alcohol, and mental health issues. An understanding of benefits, housing, and homelessness would also be beneficial.

You will need:

• Strong understanding of domestic abuse and its impact.
• Demonstrate proficiency in English, both verbally and in writing.
• Experience in statutory, voluntary, or multi-agency settings.
• Competency in risk and needs assessment frameworks.
• Understanding of safeguarding issues.
• Direct service delivery experience to victims or vulnerable people.
• Ability to manage complex caseloads and prioritize work.
• Strong crisis management skills.
• Effective communication, negotiation, and advisory skills.
• Commitment to equal opportunities and diversity.

Please note that we are committed to provide support where victims can choose to be supported by someone of their own gender and so this post is open to male applicants only as being male is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Inclusive & Blind Recruitment Statement:

In line with Caudwell Youth’s recruitment policy, we operate a blind recruitment process to help ensure a fair and unbiased selection. At the initial application stage, we ask all candidates to submit only a CV and a covering letter (maximum 1 side of A4) 

Please use your covering letter to explain why you are interested in this position and to explain how your experience, skills, or achievements enable you to meet the person specification and support your application.

Your anonymised cover letter to this question will be the only information shared with the interview panel for the blind shortlisting process, so we encourage you to make it clear and impactful.

Should you be shortlisted for an interview, you will then be invited to fill in our full application form.

We value equity, diversity, equity, inclusion, and belonging, and welcome applications from people of all backgrounds, experiences, and identities.

ABOUT US

Not all young people have the same opportunities in life. Caudwell Youth exists to level the playing field for young people at risk. We support young people up to 25 years, who face real challenges in their lives. They may experience mental health challenges, be leaving care or be at risk of exploitation or offending.

We provide person centred support through volunteer-led mentoring for up to 18-months, alongside a targeted intervention programme called Shaping Futures for high-risk young people. Founded by the philanthropist John Caudwell in 2022, we now support young people across Milton Keynes, Hertfordshire, Slough, Buckinghamshire, and Luton.

Over our first 3 years as a charity, our work has consistently achieved exceptional outcomes for at-risk young people. 95% reduced offending behaviour, 64% reduced their exploitation risk, 83% reported improvements in their mental health and 45% had moved into education, employment or training. When a young person makes progress, families and communities benefit too. In fact, economic analysis shows that for every £1 invested in our programme, we save the public purse £6.05.

Unfortunately, demand for our service far outstrips supply, meaning we have often had to close our waiting lists. Whilst the risks and challenges young people face continue to grow. We currently support around 400 young people. The driving ambition behind our forthcoming strategy is to reach more.

To achieve this we are setting out to develop and expand our programmes. To become a national charity. We will do this working with at-risk young people, empowering them in everything we do. Our ambition to support more at-risk young people is shared with them.

OUR VISION: A brighter future for at-risk young people.

OUR MISSION: Empowering at-risk young people to shape their own future through mentoring and youth-led support.

Purpose of Role:

Provide strategic leadership on all Caudwell Youth’s external communications, ensuring they are effective in driving engagement and delivering our strategic goals.

Responsible as part of the Senior Leadership Team for the overall leadership of Caudwell Youth. Promoting the mission, vision and values of the charity, and the development and implementation of our strategic plan.

Key Duties:

Corporate leadership

• As part of the Senior Leadership Team work with the Board of Trustees to: develop and progress the organisation’s strategy, set and manage the organisation’s budget and ensure risks are managed effectively
• Lead by example, instilling a values-led and inclusive culture, with strong youth involvement

Commnications

• Lead on brand strategy, developing the brand to become more youth-led, reviewing our visual identity, core messaging, content and channels.
• Be responsible for digital strategy, leading development of our website and social media channels.
• Be responsible for our CRM, maintaining good data practices and delivering timely, integrated communications to our key audiences.
• Lead the development of communication plans, storytelling, assets and content; increasing the proportion of content created and delivered by young people.
• Provide the framework and support for youth participation in communications activities, working effectively with the Operations teams.
• Work with young people to identify influencers and celebrity/ambassador support to raise awareness and support our brand values.
• Lead proactive and reactive media engagement; including crisis communications with support from the CEO and John Caudwell’s PR team.
• Ensure our brand and communications convey a powerful case for support; working with the Fundraising team to create compelling donor communications to recruit and engage challenge participants and donors.
• Develop and deliver marketing strategies for volunteer recruitment to enable our mentoring programmes to grow.
• Gather and share the views and experiences of young people to influence change, building policy and campaigns activity as resources allow.
• Oversee the production of digital, printed and physical assets as required.
• Lead and manage the Communications team effectively, supporting development to maximise performance.
• Ensure effective processes and analytics are in place, reporting to SLT and the Board of Trustees on KPIs

​Administration

• Manage the Communications budget
• Be responsible for our marketing software, including CRM, and adhere to data retention schedules.
• Act as Data Protection Officer for Caudwell Youth
• Undertake and identify training as required and take a positive approach to personal development.
• Undertake any other reasonable tasks deemed necessary.

Experience:

Essential

• Proven experience in senior communications roles.
• Sound leadership and team management experience, with the ability to manage and motivate teams to achieve targets.
• A minimum of five years’ experience in communications, media relations/PR, advocacy and/or marketing.
• Experience of involving beneficiaries in communications activities, preferably young people
• An good understanding of GDPR.

Desirable

• Experience of working on charity communications
• Knowledge or experience of fundraising practices
• Experience of policy and campaigns
• Experience of working with young people
• Lived experience that aligns with the young people we support

Skills:

• Ability to work strategically and collaboratively as part of a senior leadership team.
• Strong strategic thinking and ability to translate vision into actionable plans.
• Excellent written and verbal communication skills, with a talent for storytelling.
• An understanding of developing support journeys to promote engagement
• Proficiency in digital marketing and social media management.

We are an experienced team that are dedicated to improving the lives of the young people we support.

Benefits:

• Flexible working
• Hybrid – working from home with travel as required
• WPA Healthcare (including Employee Assistance Programme and extended counselling sessions)
• Group Personal Pension with a 5% employer contribution and Salary Sacrifice Scheme
• 25 days annual leave (FTE) plus bank holidays, plus charity closure between Christmas and New Year
• Extra paid day off on your birthday
• Paid day off for volunteering in your community
• Training opportunities to support your personal development
• Employee discounts on everyday goods and services
• Being part of a passionate and dedicated team

Caudwell Youth is committed to safeguarding and promoting the welfare of children and young people and expects all employees and volunteers to share this commitment. As part of this commitment, we undertake disclosure checks in accordance with the Codes of Practice for all. Having a criminal record will not automatically exclude applicants.

As an organisation supporting young people with care experience, with mental health and those at risk of criminal exploitation and offending, we are keen to receive applications from those with lived experience. For those who are care experienced, we will guarantee an interview.

We actively seek to bring diverse perspectives and experience, and especially welcome applications from disabled people and those from Black, Asian, Minority Ethnic backgrounds and LGBTQ+.

Location: On-site at our purpose-built training centre in the rural countryside of Osgathorpe, Leicestershire. Please note due to our rural location, it is essential that you to have the ability to travel reliably to the training centre.
Hours: 37.5 hours per week (Monday - Friday)
Contract Type: Permanent
Salary: £25,288
 
Are you a talented admin professional with outstanding customer service skills who is passionate about making a difference, this could be the role for you!
 
Canine Partners’ mission is to change the lives of disabled people using expertly trained dogs to improve physical, emotional and social wellbeing.
 
To help us create amazing partnerships, we need amazing people. Canine Partners has an exciting opportunity for a talented Administrator to join our dedicated fundraising team.
 
This is an incredible role at a prominent assistance dog charity where your role will be a part of our essential work that transforms lives every day.
 
What you will do
 
You will play a vital role within our Supporter Services function as part of the Individual Giving Team. You will be responsible for the excellent supporter care of our donors and for maintaining the accuracy and integrity of personal data held on Canine Partners’ primary customer relationship management (CRM) database. You will manage general administrative duties such as the daily banking processes, tasks and routines liaising with colleagues. You will support the Individual Giving team by managing the data administration in various areas including the Sponsor a Puppy Scheme, distributing welcome packs and other information. This is a great opportunity for someone wishing to start their career in the charity sector, where you can attend events, interact with supporters and play an important part in raising income, improving our systems and seeing the results of your work.
 
What we’re looking for:

• Excellent written and verbal communication skills
• Knowledge of database systems and experience with database administrations and data entry.
• Proficient in the use of all Microsoft Office applications.
• The ability to write reports and evaluations using data.
• Excellent customer service skills and a commitment to excellence in supporter relationship management.
• Great interpersonal skills; strong team working skills, able to work collaboratively with colleagues.
• Excellent time management skills including managing multiple tasks simultaneously and work to deadlines.
• A proactive self-starter, able to use initiative to resolve problems and create solutions to improve results.
• Most importantly, you will be passionate about the transformative impact that our assistance dogs provide to our beneficiaries.
 
We can offer you:
 
• 33 days annual leave allowance (inclusive of bank holidays)
• Pension scheme (matched up to 5%)
• Charity (occupational) sick pay
• Life assurance
• Wellbeing portal
• Employee assistance programme
• Free on-site parking
• Dog friendly offices
• Flexible working hours
 
If this sounds like the perfect role for you, we would be delighted to hear from you. Please apply online with a comprehensive CV and supporting statement explaining how you believe you match the requirements of the role.
 
Please note we may choose to close this advertisement early should we find a suitable candidate or if we receive a high volume of applications. Please be assured that we contact all candidates regarding the outcome of their application, this may take longer if we receive high volumes of applications.
 
Closing date: 2nd February 2026
First interviews are scheduled to take place on 9th February 2026 via video call.
Second interviews are scheduled to take place on 16th February 2026 in person at the National Training Centre.
*These dates are subject to change.
 
We recognise the benefit of diverse experience and welcome and encourage applications from all sections of the community. We are a disability confident committed employer.
 
REF-225 815

Family Support Worker

£24,000 pa + Company Car and benefits (including 25 days annual leave, reward scheme and pension)

South West Team - Bristol and surrounding areas

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

This Best Companies Top 100 mid-sized organisation and Top 20 Charity is looking to appoint a Family Support Worker to deliver a high-quality family support service as part of our South West Care Team.

Reporting to the Family Support Manager of the South West Care Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.

Having worked in a stressful and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change - and how best to help others deal with its impact.

Location:

This post will cover the South West of England, with this position focusing on Bristol and the surrounding area.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care.

· A warm, inclusive approach to achieving goals quickly and correctly.

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines.

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

· A persuasive and open communicator, you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

· A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We have a range of fantastic benefits that we offer our employees, including:

• Flexible working hours to balance home and working life
• Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
• Company car for front line care posts
• 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)
• Time off in Lieu
• Access to the Blue Light Card Scheme, and other rewards and discounts
• Bike to work, season ticket loan and payroll giving schemes
• A recommend a friend recruitment bonus scheme
• Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
• Pension scheme where we contribute 5% of your salary and you contribute at least 3%
• The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
• Robust training and development programmes to support your learning and growth

We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation.

Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

To apply please visit our website via the link.Please disclose on your application form if you have used AI for any part of your job application.

Interview dates: Interview Dates to be confirmed.

Interviews will take place at our South West Care Team office with the dates to be confirmed. We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate the team and family need. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and a Best Companies One-Star rated organisation. Registered Charity No: 1070532

Charity People is delighted to be partnering with AdviceUK to recruit for an interim Head of Policy, Programmes and Media. Joining the organisation as a maternity leave cover contract, this is a role where you will have the opportunity to achieve significant impact across some key priority areas.

Since 1979, Advice UK has been supporting advice organisations by helping them to be efficient, competent and effective, and by campaigning for a policy environment that supports advice agencies and people needing advice. A small but mighty - and growing! - charity that supports its members to provide advice to upwards of 2.5 million people each year. The organisation is working towards a world in which every individual, regardless of means, is able to access the advice they need in order to exercise their rights and address any legal and social welfare challenges they may face.

Contract: Interim maternity cover role, nine to 12 month contract

Salary: £70,000 to £75,000 per annum

Location: Hybrid role which will be predominantly home-based with travel to London for either office days or meetings expected around one day per week

Hours: Full-time, 35 hours per week or part time, 28 hours per week considered with flexible working options fully supported

Closing date for applications: 9am Friday 30th January
Interviews: Interviews will be held in person at the charity offices in London on the 11th and 12th of February

The Head of Policy, Programmes and Media position is a senior position within the organisation. Part of the SLT and reporting to the CEO the postholder will take the lead on all policy and public affairs initiatives to secure policy change and funding to benefit people seeking advice and the communities served by the organisation's members.

Core responsibilities within the role will include:

• Develop and oversee the implementation of effective strategies for policy and funder influence that enable Advice UK to achieve its purpose
• Identify new audiences and develop innovative approaches to sustain and grow Advice UK's stakeholder and funder network and achieve its strategic priorities
• Be accountable for Advice UK's policy, public affairs and funded activities, reporting to the Chief Executive and Advice UK Board
• Lead the development and coordination of clear, concise and authoritative policy positions on key issues
• Identify actionable and achievable policy influencing goals to achieve change on the highest priority issues and develop strategic influencing plans to achieve these goals
• Alongside the Chief Executive, be Advice UK spokesperson and representative at external events including policy roundtables, steering groups, conferences, meetings and other events
• Oversee and deliver a proactive public affairs strategy to achieve policy change on the issues of priority concern to members
• Identify and build effective relationships with key contacts across UK and devolved governments and parliaments, including Ministers, MPs, civil servants and local and regional decision makers
• Lead a stakeholder engagement programme for Advice UK working strategically to identify, develop and manage relationships with a broad range of stakeholders, including policy influencers, funders, sector partners and other organisations
• Oversee the development of effective press and media campaigns, mobilising support and leveraging media opportunities to raise awareness and drive action on priority issues
• Oversee the development and effective delivery of the #AdviceSaves campaign (including Advice Week), ensuring impact is measured and lessons learned
• Oversee development of research and analysis to identify emerging trends, opportunities in support of our policy and campaign objectives, using this to provide evidence-based insights and identify specific policy solutions to inform advocacy efforts
• Lead the development of high-quality research and insight products, including research reports and commissioned surveys to support our influencing goals
• Oversee the delivery of Advice UK's funding strategy to open up funding opportunities for members and their advice services
• As the departmental budget holder, lead on all financial management for the department, including forecasting and measuring financial performance, setting and managing budgets, reducing waste, and taking action to ensure the department achieves its financial objectives
• Provide effective leadership to the Policy and Public Affairs department including line management of a team of four, ensuring their strong performance and supporting their learning and development
• Work with other members of the senior leadership team to develop and implement Advice UK's strategic plan in supporting of its overall strategic objectives and to establish and monitor key performance indicators (KPIs)

We'd love to see applications from candidates with the following skills and experience:

• Significant experience of delivering within a complex policy environment, ideally within an organisation of similar size and complexity including of developing and delivering impactful policy and public affairs strategies that have led to demonstrable change
• Experience or an understanding of the social welfare advice sector; the issues faced by advice providers and the communities they serve
• Experience of working with suppliers and partners to deliver campaigns, research and funding proposals including tendering, negotiating and contracting, and of working in coalitions and partnerships to achieve shared objectives
• Experience acting as a spokesperson for an organisation
• Experience of strategic leadership of teams and working with CEO, Board and as part of a senior leadership team
• Ability to apply knowledge to new challenges and situations, and to devise solutions
• Strong analytical thinking and decision-making skills, with ability to translate data and evidence into actionable insights to inform decision-making
• Ability to think strategically; working in timescales of between one to three years
• Ability to manage and motivate staff to deliver complex or challenging projects
• Commitment to social justice, equality, diversity and inclusion

If you're interested in hearing more about this opportunity, please send your CV to Alice at Charity People in the first instance. 

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

This is an exciting opportunity to steer Asylum Aid at an important time in its 30-year existence. As Executive Director you will be responsible for delivering on our strategy for impact. You will oversee our work to increase access to expert, trauma-informed legal representation to those in the asylum, trafficking and statelessness systems and lead our policy and strategic legal work to achieve systemic change that contributes towards our vision.

You will line manage the Director of Legal Casework to oversee the provision of supportive and enabling leadership to Asylum Aid caseworkers so that they can continue to deliver high quality expert advice in complex cases, while being supported in their professional development and wellbeing. You will also manage and develop the work of our welfare advice team within the Westminster Advice Services Partnership and beyond, and work collaboratively with colleagues in the sector to build capacity and increase our impact. 

The ideal candidate, who may be legally qualified, will have experience of leadership in the charity/NGO sector and a sound understanding of the asylum, human rights and trafficking processes in the UK and the legal frameworks which govern the protection of refugees, survivors of trafficking and stateless people, and of the role of law in achieving system change.

We are looking for someone who is strategically minded and passionate about providing supportive and inclusive leadership to our expert team. You will be committed to our objectives and to the role which expert legal representation plays in enabling people in need of protection in the UK to obtain it.

As is the nature of this sector, the role may be exposed to a high volume of traumatic and distressing material and, whilst they will be supported by the Helen Bamber Foundation Group CEO and surrounding team, the candidate should also be able to demonstrate knowledge of good self-care principles in an intense work environment and dissemination of those principles to junior members of the team.

How to apply 

The first stage is to complete on our online application form on our website by 10am on Monday 26th January 2026.

The website form will ask you to:

1.Upload a short covering letter. Please tell us why the position appeals to you, and how your relevant skills and experience, including any voluntary experience and lived experience, matches the listed responsibilities and person specification. Please also state in your covering letter when you would be available to start the role.

2.Upload your current CV

3.Complete an online Equal Opportunities monitoring form – completion of this form will help us ensure that our recruitment procedures operate in such a way as to provide genuine equality of opportunity. The questions are entirely optional, and this information will not be available to members of the selection panel.

For an informal conversation about the post before applying, please contact Alison Pickup, the current Executive Director.

Selection Process

We will invite candidates to an initial online interview on Tuesday 10th or Wednesday 11th February, followed by shortlisted candidates attending in-person interviews at our office in Old Street on Tuesday 24th or Wednesday 25th February.

We offer a guaranteed initial interview for refugees, stateless people and others with lived experience of forced migration, provided that they provide some evidence of relevant experience or skills in relation to the essential criteria.

We regret that we can only respond to applicants who make it to the interview stage.

Eligibility

Please note that the successful candidate must have the right to work in the UK (as a small charity we do not have the capacity to sponsor work visas).

Successful candidates will also be subject to a basic DBS check. If appointed, you will also be required to give your consent to the charity to receive regular updates on your criminal records status throughout your employment and to disclose any relevant convictions incurred during your time with us.

Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. If you require a different format of the application form, such as large print or Word format, or if you would like to discuss any specific requirements, please get in touch with us.

EQUITY, DIVERSITY AND INCLUSION

Our commitment to principles of equity, diversity and inclusion is an integral part of our approach to our clients, our volunteers and our staff, and we are an equal opportunities and Living Wage employer.

We are committed to attracting and recruiting diverse candidates because we are keen to make sure that our staff, trustees, volunteers and ambassadors reflect the communities we serve and the wider community we work in.

We genuinely welcome and encourage applications from candidates from a range of backgrounds, especially people of colour, people with disabilities, people from low socio-economic backgrounds, refugees, stateless people and others with lived experience of forced migration or trauma and of the housing and welfare system, who are under-represented in our organisation.

We recognise and value the role of lived experience in meeting the needs of our clients and acknowledge the under-representation of people with lived experience of forced migration and statelessness in the advice sector. We value experience gained overseas as well as in the UK.

We are also proud to be a member of the Experts by Experience Employment Network which aims to increase representation of people with lived experience in the charitable sector.

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network and access other information and resources which may help in preparing your job application.

Please complete the form on their website to request support and they will confirm if they can match you with a mentor to support your application.

Are you ready to coordinate partnerships that bring researchers together and accelerate progress in MND research?

We have a brand-new opportunity for a Research Partnerships Coordinator at the Motor Neurone Disease (MND) Association. You will be central to ensuring that vital research partnerships and collaborative projects deliver impact without delay. As Research Partnerships Coordinator, you will support the organisation of research activities and events that connect researchers and partners, helping manage the resources that underpin progress in MND research. Every detail you coordinate contributes to making each day count for people living with MND.

Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office at least 1 day per week.

Key Responsibilities:

• Provide day-to-day coordination and administrative support for research partnerships and programmes.
• Maintain programme files, timelines, risk logs, and governance documents to ensure accuracy.
• Support the preparation of contracts, financial schedules, milestones, and governance paperwork.
• Monitor partner deliverables and follow up on outstanding documentation or information.
• Assist with preparing reports, summaries, and updates for internal teams.
• Support procurement processes, purchase orders, invoices, and budget monitoring.
• Help plan and deliver workshops, roundtables, and partner visits.
• Provide operational coordination for the Association’s biological and data resource (MND Collections), including enquiries, access requests, and governance documentation.

About You:

• Degree-level qualification in biomedical or related science.
• Experience of working in a research or academic environment.
• Strong organisational and administrative skills, including project coordination.
• Good written and verbal communication skills, with experience supporting events or collaborative activities.
• Ability to build and maintain positive working relationships across teams and organisations.
• Knowledge of grants, funding, or research partnerships activities.
• Ability to understand data or sample governance in biomedical research.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description and further information about working for the MND Association is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

If you are ready to apply your skills to a role where organisation and collaboration drive progress, apply now to be our Research Partnerships Coordinator.

Maudsley Charity funds work led by South London and Maudsley NHS Foundation Trust, research teams at King’s College London, and partners in the voluntary and community sector to help build a more equitable and effective mental health care system in south London. We share what we learn to inform and inspire change across the UK.

We are a grant-making charity focused on advancing and accelerating positive change in mental health care. Our aim is to ensure that everyone who experiences mental illness can access the care that’s right for them.

While our roots are firmly in south London, we seek to amplify the knowledge and evidence generated through our programmes to influence practice nationally. We are a small but growing team (21 staff) with bold ambitions.

The role

Maudsley Charity is entering a new chapter of growth and renewal. We are strengthening our governance, welcoming new trustees, and establishing a Finance, Audit and Development Committee to underpin our ambitions. We are evolving our operating model to ensure we remain agile and effective as we scale our impact.

Following a period of interim leadership in this role, we are now seeking a permanent Director of Finance and Operations who will play a pivotal role in shaping this next phase.

This is a role of considerable breadth and strategic influence. The Director of Finance and Operations will lead our financial strategy, oversee our investment approach, including social and impact investing and manage our property portfolio. The role will also explore innovative funding models and commercial opportunities, ensuring we have the resources and resilience to deliver our mission. Alongside this, it will lead core operational functions; HR, IT, Facilities and drive digital transformation to strengthen our infrastructure for the future.

How to apply

To make an application, please click on the apply now button, with the following prepared:

• Your CV (no more than three sides).

• A supporting statement (no more than two sides) that sets out why you think this role is the right move for you and how you meet the knowledge and experience criteria.

 

Timeline

· Closing date - Friday 23rd January 2026

· Preliminary interviews - w/c 2nd February 2026

· First stage panel interviews - Wednesday 25th and Thursday 26th February 2026

· Final panel interviews – w/c 9th March

Salary: £31,600 per annum pro rata

Location: Merseyside - currently based in Anfield with plans to move to Liverpool City Centre in 2026

Contract: Permanent

Full time – 37.5 hours per week

Closing date:  Tuesday 20th January 2026 at 11.30 pm

Please note this role is being advertised as a Paralegal but on appointment the job title will be Legal Adviser.

We are looking for an enthusiastic individual with legal experience to join Shelter as a Paralegal/Legal Adviser and help us deliver an effective local service for people experiencing housing issues in Merseyside. This is an exciting opportunity to play a key part in standing up to the housing emergency.

About the Role

You will help our solicitors to maintain an active caseload, enabling our clients to enforce their housing rights. Your role will be varied and will include taking instructions and witness statements, drafting letters, making applications, providing court representation and making sure time recording and income targets are met.

About you

You will need a good understanding of litigation work, be able to carry out legal research and provide a good standard of professional service and client care. You will have excellent communication skills, both in writing/drafting and face-to-face along with proficiency using case management systems and time recording, as well as the ability to manage your time and workload. If you have housing law experience and Legal Aid/ CCMS this would be an advantage. You enjoy collaborating as part of a team, respond quickly and positively to change and are not afraid to challenge the status quo and introduce new ideas when appropriate.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the Team

Our Legal team is based around England and is made up of over 100 people, delivering housing advice and litigation services for our clients. Working closely with other teams in Shelter Services, we take referrals from them including certified litigation work, controlled work and Housing Possession Court Duty Schemes.

Shelter Merseyside Hub has been providing housing advice and support services to local people for over 20 years, helping those facing bad housing and homelessness. We work in partnership with a range of organisations to improve the underlying systems that prevent people from living securely in suitable, safe, affordable accommodation. You will be working alongside the Housing Rights Workers, Management and Administration teams, Community Organising and Lived Experience Teams to bring about systemic change locally.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Your supporting statement should include responses to the 'About You' points outlined in the Job Description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered. 

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

This is a senior leadership role accountable for award winning high performing shops that deliver + £3.5m in sales in the context of an ambitious and developing trading strategy.  The post holder is directly accountable for sustaining and building this performance leading a team of staff and volunteers and in working as part of the central trading and wider hospice teams.  The role combines sales and profit targets, creativity, accountability, empathic people skills and a passion for trading. Our retail business is a key driver for organisational success. The Hospice of St Francis Charity provides essential free care across West Hertfordshire and South Buckinghamshire.  More than 80% of the income we spend comes from trading and fundraising. Our retail performance (sales and profit) benchmarks at the very top of the sector with award winning and innovative retail formats supported by a strong volunteer base and shop team delivering outstanding customer service. 

Main duties and responsibilities:

· Line management and mentoring 5 direct line reports and oversight accountability for a team of 33 whole time equivalent employees (53 people) and 500 volunteers

· Maintain and improve our performance at the top of the charity retail sector nationally

· Hold oversight of leases and ensure effective lease management

· Accountability for delivering more than £3.5m in annual sales, with levels of engagement, profit and performance that deliver the strategic aims of the Charity

· Accountability for retail Gift Aid income and HMRC compliance assuring at least £300k annually from retail claims

· Project manage the process of new shop openings as required

· Accountability for customer complaints, health and safety, fire safety and environmental health across all retail premises working closely with our estates team to assure compliance

· Ensure our shops operate as a physical and digital front door to the hospice, creating a dynamic interactive culture

· Collaborate effectively with peers and colleagues, operating in adherence to the values and ethos of the Hospice

· Contribute to the design, development and implementation of the trading road map, annual budget and profit projections, annually and over 3- 5-year timescales to match the strategic development timelines of the Charity

· Maximise the potential of Electronic Point of Sale to drive performance and provide regular KPI reports internally at all levels, motivating the shop teams, in accountability to the Trading Board and our committees, Board and AGM

· Maintain an up to date understanding of high street trends and charity retail trends and ensure our merchandising, product development, social media and retail innovation maintains our competitive edge

· Assure windows and shop floors meet the highest standards of engagement and stand out on the high street embedding the ‘owned brand’ and social impact

· Accountable for ensuring a programme of community engagement and events where our shops are community hubs

· Leading projects including lead responsibilities in the set up and opening of new shops

· Implementation of goal setting, career development reviews and routine and regular supervision and team meetings to build an inspiring successful team culture and empower individual performance

· Use a range of digital systems effectively in the management of the business and in communication, including social media, on-line analysis of reach and click rates

· Represent the Trading Directorate at Health and Safety Committee, attend the Trading Board, as required Income generation committee and deputise for the Director at Executive Meetings, deputising for the Director of Sustainable Trading as required

· Embeds equality, diversity and inclusion across trading processes and practices

· Represent the organisation as ambassador and contribute to maintaining the wider public presence of the Charity.

Key Accountabilities, Responsibilities & Tasks

Departmental & Role Specifics 

· Set objectives that are realistic and encourage outstanding performance, in a supportive team culture with effective individual supervision, support and training to ensure our performance continues to benchmark nationally at the top of the charity retail sector.

· The senior responsible manager in Trading, holding overall accountability for all aspects of our charity retail operation

· As an ambassador for the organisation maintaining excellent relationships with all suppliers and partners

· Lead a team of 33 whole time equivalent employees (51 people) and 500 volunteers to deliver at least £3.5m in sales and at least £300k in gift aid annually

· Ensure our shops operate as a physical and digital front door to the hospice, creating a dynamic interactive culture

· Lead, manage and coach a culture of openness to engage the diversity of the community as customers, donors, staff and volunteers

· Detailed understanding and analysis of data from a range of sources in order to collate and provide timely effective verbal and written reports, to agreed schedules, reporting on and managing performance, risk, variance, effectiveness, trends and the cut through impact of innovation

· Collaborate internally and with external partners to maintain a range of projects with local colleges teaching and training in fashion, design and social media, including joint events and succession pipelines with apprenticeships, DoE volunteer placements and internships

· Hold oversight of leases and ensure effective lease management

· Accountability for customer complaints, health and safety, fire safety and environmental health across all retail premises working closely with our estates team to assure compliance

· Project manage the process of new shop openings as required

· Collaborate effectively with peers and colleagues, operating in adherence to the values and ethos of the Hospice