Continuous improvement manager jobs

An exciting opportunity has arisen for a Housekeeping Assistant to join our Housekeeping Team.  As a Housekeeping Assistant, your role will be supervised by the Housekeeping Supervisor and will report the Housekeeping Manager.

Staff benefits include shuttle bus, and more… Read more below

Role Requirements

Your role will be to provide a high standard of housekeeping ensuring excellent levels of cleanliness are consistent throughout the site and that infection control procedures are met across site.

As part of the site services team the role holder will be expected to liaise with managers and staff across the Trust. The role holder is expected to work closely with the other members of the facilities team and assist in covering in the laundry, in the deep clean team or other works as and when required.

You will be a natural and enthusiastic housekeeper working not only as part of a team but also individually.  This is a chance for an outstanding candidate to make a significant and lasting difference to the lives of thousands of children and families.

Interview Date: week commencing 20th April

Terms and Conditions

PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process. 

Strictly no agencies, please.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

As Communications Coordinator, you will play a central role in supporting the delivery of effective communications activity across this work. From coordinating our digital content and publications to supporting events and stakeholder communications, you’ll help ensure our communications are clear, accessible and well-executed.

We’re at an important point in our development as Funders Together continues to grow and bring together initiatives working across the funding ecosystem. This creates exciting opportunities to strengthen how we communicate our work and ensure funders, partners and communities can engage with the insights we generate.

We’re looking for someone who enjoys turning plans into delivery, improving systems and processes, and working collaboratively across a small and ambitious team. You will help ensure our communications activity runs smoothly and supports the wider goals of Funders Together.

Senior Engineer

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Senior Engineer 

Location UK Wide 

£37,904 per annum (pro rata for part time) plus a market supplement of £3993 

Ref: 147REC 

Full time 37.5 hours per week – we are happy to talk flexible working 

Base: Hybrid with the opportunity to work at your nearest Walk Wheel Cycle Hub 

Contract: Permanent 

Disclosure: Basic/Enhanced/ DBS is not required for this position as the post holder will not be working with school and community groups in the region. 

ABOUT THE ROLE 

Team: Delivery/ Infrastructure 

As the Senior Engineer, you will lead the production and technical review of project and programme outputs. 

You will manage typical projects and low risk programmes. Your work will make a strong contribution to the Walk Wheel Cycle Trust’s vision by delivering high impact and innovative solutions. 

You will work as part of a multidisciplinary team, including designers, engineers, technicians, and other technical specialists. 

 
Your role is to support the successful delivery of projects and programmes that align with the Trust’s strategic priorities. 

What You’ll Be Doing 

• Manage typical projects and low risk programmes from start to finish.
• Lead the creation and technical review of project and programme outputs, using your recognised technical expertise.
• Understand when existing technical guidance is not enough and know how to work effectively when guidance is limited or does not exist.
• Provide line management, supervision, or mentoring to colleagues in more junior roles.  

This role is ideal for someone with strong design skills who’s ready for a real challenge and wants to use their expertise to improve the world around them. As a Senior Engineer, you’ll take the lead on delivering innovative, high‑impact projects that make walking, wheeling and cycling safer and more enjoyable for communities across the UK. You’ll work at the forefront of sustainable transport design — pushing boundaries where guidance is limited, shaping solutions that genuinely transform places, and mentoring others as you go. If you're driven by creativity, responsibility and the desire to leave a positive legacy, this is a role where your skills will truly make a difference. 

ABOUT YOU 

We’re looking for someone who has experience and understanding in the areas listed below. You don’t need to meet every requirement — if you feel you’d be a good fit, we encourage you to apply. 

• You have either a degree (or an equivalent qualification) in a relevant subject such as Civil Engineering or another clearly relevant and demonstrable specialism, plus at least 2 years of relevant experience or 5 years of relevant work experience without a degree.
• You can use design software confidently and competently.
• You have up to date working knowledge of sustainable transport design and delivery. 
  This includes awareness of innovation, best practice, inclusive design, and the use of technology.
• You have thorough working knowledge of current health and safety legislation and practices, including how to correctly apply the CDM Regulations. 

LIVING OUR VALUES 

At the Walk Wheel Cycle Trust, we’re a values‑driven organisation. We’re looking for people who are: 

Always Learning – curious, open‑minded and committed to continuous improvement. 

Championing Equity – inclusive, respectful and focused on ensuring everyone has a voice and fair opportunity to succeed. 

Taking Ownership – proactive, responsible and empowered to make things better. 

Delivering Together – collaborative, transparent and motivated by shared success. 

Through our values we make it possible for more people to walk, wheel and cycle safely, healthily and joyfully. 

WHAT WE OFFER 

We want you to feel supported, valued, and empowered in your role. That’s why we offer flexible working, a positive team environment, and benefits designed to support your wellbeing, finances, and family life. 

Wellbeing Support 

• 28 days’ leave per annum plus bank holidays for full-time employees
• Option to buy an extra week of annual leave (pro-rata for part-time employees) 
• Paid volunteer days to support causes you care about
• Free, confidential support service available 24/7
• Access to cycle-to-work schemes through Green Commute Initiative and Cycle Scheme 

Financial Benefits 

• Up to two extra days of paid leave (pro rata for part‑time colleagues) when travelling sustainably for holidays.
• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Walk Wheel Cycle Trust 
• Bike, computer and season ticket loans 
• Discount benefits 
• London Weighting Allowance of £4,530 per annum for all those living within a London Borough (32 local authority districts plus the City of London).
• Death in Service benefit – 3 x annual Salary  

Family Friendly Policies 

• Enhanced maternity and paternity pay 
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)  

ADDITIONAL INFORMATION 

• Application deadline: 23:59, 28 April 2026
• Interviews will be held via Microsoft Teams over a two-week period commencing from 11May 2026. To apply, please complete our online application form.
• We are committed to being a truly inclusive employer. We welcome applications from everyone from all parts of the community.
• Adjustments are available throughout the application process. 

We’re growing our Criminal Justice Services and bringing in a range of roles that really matter. This work is about supporting people in the secure estate who have experienced trauma and sexual harm, and making sure support is actually accessible, not just in theory, but in practice.

Our Outspoken service delivers trauma therapy to residents across the secure estate, particularly those who have experienced ACEs or sexual harm. It’s a space focused on safety, trust, and meaningful therapeutic work.

Our Outspoken Navigators are often the first point of connection. They support people in accessing the right help, whether that’s through assessments, regular check-ins, lower-intensity support, or helping them find the right pathway.

Why Join Us?

• a competitive salary.
• annual leave package with incremental rises plus bank holidays.
• company sick pay.
• Birthday annual leave.
• monthly clinical supervision.
• pension contribution.
• and a range of discount and benefit programmes.

At We Are Survivors, we care deeply about making sure male survivors can access support wherever they are. That includes the spaces that are often overlooked.

Location: Enfield 

Salary: Unqualified: £29,385 - £30,671 per annum

Qualified: £30,671 - £33,438 per annum

(Please note that applicants are usually appointed at the bottom of the relevant band based on fairness and our pay scales)

Hours: 37.5 hours per week 

Contract: Permanent

Closing Date: Monday 13th April 2026

Closing Time: 00:00am

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as a Refuge Support Worker at Solace Women's Aid.  

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

The Refuge Service provide emergency accommodation to women and children fleeing domestic abuse and sexual violence. Refuge Support workers provide emotional and practical support this can include housing support, legal options, reporting to the police, help around child contact, benefits, financial advice and accessing therapeutic support services.

About the Role

As a Refuge Support Worker in our Enfield refuge, you will help create a safe, welcoming environment for women and families escaping abuse. You’ll handle phone enquiries, prepare rooms for new arrivals, support with deliveries, and help maintain clean, safe communal areas.

You’ll introduce new residents to Solace services, explain key policies, and ensure they are aware of internal and external support options. Working alongside each resident, you will develop support plans, assist with benefits and housing applications, accompany them to appointments when needed, and help them work towards safe, independent move‑on accommodation.

The role also includes collecting and recording payments, completing health and safety checks, maintaining accurate records, and building strong working relationships with local authorities and partner agencies.

You’ll be part of a supportive team, attend regular meetings and supervision, follow all safeguarding, equality, and organisational policies, and contribute to the smooth and safe running of the refuge.

Please note this list is not exhaustive and you will be required to carry out tasks delegated to you by your line manager.

About You

The ideal candidate will be compassionate, practical, and resilient, with a genuine commitment to supporting survivors of domestic abuse. You’re confident working in a busy, varied environment and can balance hands‑on tasks with administrative responsibilities.

You communicate clearly, build trusting relationships, and work well with residents, colleagues, and external agencies. You are organised, reliable, and able to maintain accurate records and follow safeguarding, health and safety, and organisational procedures.

You’re also comfortable supporting service users with practical needs such as benefits, housing, and appointments, and you approach challenges with patience, empathy, and a problem‑solving mindset. You’re also able to manage occasional physical tasks, such as helping prepare rooms or assisting with deliveries.

Outside of this, you are committed to creating a safe, inclusive, and empowering environment where every resident feels heard, respected, and supported.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

Salary: £24,800 per annum (£31,000 FTE)

Base: This role is primarily remote, with regular travel required to support programme delivery. The successful candidate will typically travel one day per week to Manchester and one day per week to the North East of England to support the delivery of workshops, events and engagement activity. There will also be occasional travel to the Rees Foundation Head Office in Droitwich, Worcestershire. Due to the frequency of travel required, applicants should be based within reasonable travelling distance of the Manchester and North East delivery areas, ideally within Northern England and must have access to a vehicle. 

Do you want to make a difference in the lives of others? Do you want to work with like-minded professionals in a great team?

Rees seeks to support those who have, at some stage in their lives, been in foster care or residential care, including those with custodial experience. The charity understands the importance of having a lifelong support network. Our aim is to help care experienced people thrive in all aspects of their lives at any age. We seek to listen and offer help and advice about any aspect of life where support may be helpful.

Rees delivers its services and products to public and voluntary sector commissioners, businesses, other agencies, and professionals.

Overview

The Regional Project Co-Ordinator will support the planning, coordination and delivery of programmes and initiatives designed to support individuals who have spent part of their childhood in the care system.

Working closely with colleagues, delivery partners and stakeholders, the Project Co-Ordinator will help ensure programme activity runs smoothly and reaches those who may benefit most. The role combines organisational project coordination with hands on delivery, including supporting workshops, events and engagement activity with partners and care experienced people.

This is an exciting opportunity to contribute to meaningful initiatives designed to improve wellbeing, connection and life outcomes for care experienced people.

Key Responsibilities

1. Project Management

• Oversee the day to day coordination of programmes and initiatives.
• Support the planning and practical delivery of workshops, events and programme activity.
• Attend and assist with the delivery of sessions alongside partners and stakeholders.
• Develop and maintain project plans, monitor progress and adjust activity where required.
• Coordinate delivery partners to ensure services are provided on time and meet the needs of care experienced people.

2. Communication and Stakeholder Management

• Build and maintain positive relationships with delivery partners, commissioners, professionals and local stakeholders involved in programme delivery.
• Act as the primary point of contact for all stakeholders.
• Address any issues or concerns raised by stakeholders promptly and effectively.
• Organise and facilitate meetings, ensuring communication is clear and action points are followed up.
• Prepare and send out project-related communications, updates, and reports to stakeholders.

3. Performance Monitoring and Reporting

• Adhere to agreed project Key Performance Indicators (KPIs).
• Maintain accurate and up-to-date project documentation, including progress reports, risk logs, and other relevant documents.
• Monitor and report on project budgets, identifying any potential overruns or issues.
• Collect and analyse data/feedback on programme outcomes and evaluate the success of projects upon completion, ensuring outcomes align with the charity’s mission and strategic goals.
• Prepare and present reports on the effectiveness and impact of the programmes/initiatives to commissioners/stakeholders.
• Assist with the preparation of funding applications, reports, and other documentation for funders.
• Provide recommendations for process improvements to enhance project delivery in the future.

4. Budget Monitoring and Reporting

• Liaise with the finance team who will prepare regular financial reports for commissioners.
• Identify and address any financial risks or discrepancies and raise them with the finance team.

5. Compliance and Quality Assurance

• Implement quality assurance processes to maintain high standards of service delivery.

6. Additional Duties

• Participate in meetings, training sessions, and other events as required.
• Contribute to the continuous improvement of the various programmes and initiatives.
• Work in line with the charity’s ‘Vision and Values’.
• Work to deadlines and respond in a flexible way to changing demands.
• Maintain a positive demeanour that supports a happy working environment and remain flexible and professional at all times.
• Treat other staff/care leavers and other agencies as one expects to be treated oneself.
• Be a good ambassador for the organisation in any external dealings.
• Undertake continuing professional Development (CPD) with support from your manager to further enhance your skill base.
• Perform other duties as assigned by line manager.

Qualifications and Skills

Essential:

• Ability and willingness to travel regularly to Manchester and the North East to support programme delivery.
• Access to a vehicle.
• Proven experience in project management within healthcare, social work or not-for-profit sectors.
• Excellent organisational and time management skills with the ability to manage multiple tasks simultaneously.
• Strong written and verbal communication skills with the ability to liaise effectively with a range of stakeholders.
• Ability to manage and prioritise tasks effectively, ensuring accuracy and quality in all work.
• Ability to analyse data and prepare comprehensive reports.
• Budget monitoring skills.
• Ability to identify problems early and develop practical solutions.
• Proficiency in using project management software and Microsoft Office Suite.

Desirable:

· Local knowledge of, or experience working within, the Manchester and North East communities where programme activity takes place would be an advantage.

· Understanding of the challenges faced by individuals who have been in the care system.

· Professional certification in project management (e.g., PMP, PRINCE2).

Personal Attributes

• Comfortable engaging with partners, professionals and participants during workshops, events and programme activity.
• Empathetic and compassionate, with a genuine desire to improve the lives of care leavers.
• Proactive and solution-oriented mindset.
• Ability to work independently and as part of a team.
• High level of integrity and professionalism.

Application Process

Interested applicants who possess the above skills and experience are invited to submit their CV and a covering letter and if you meet the job criteria we will send you an application form to complete. We encourage applicants from all backgrounds and welcome applications from those who are care leavers.

We’re growing our Criminal Justice Services and bringing in a range of roles that really matter. This work is about supporting people in the secure estate who have experienced trauma and sexual harm, and making sure support is actually accessible, not just in theory, but in practice.

Our Outspoken service delivers trauma therapy to residents across the secure estate, particularly those who have experienced ACEs or sexual harm. It’s a space focused on safety, trust, and meaningful therapeutic work.

The Outside Outspoken Navigator, supports people as they leave the secure estate and begin rebuilding in the community, helping create some continuity during what can be a really uncertain time.

At We Are Survivors, we care deeply about making sure male survivors can access support wherever they are. That includes the spaces that are often overlooked.

Why Join Us?

• a competitive salary.
• annual leave package with incremental rises plus bank holidays.
• company sick pay.
• Birthday annual leave.
• monthly clinical supervision.
• pension contribution.
• and a range of discount and benefit programmes.

Working at White Ribbon UK

White Ribbon UK is the leading organisation working to prevent men’s violence against women and girls by promoting equality, positive masculinity, and healthy relationships. Our work transforms communities and workplaces and makes a real difference in ending violence. We reach many thousands of people, but we can’t do any of this without passionate and highly effective people working within our team.

We’re a registered charity headquartered in West Yorkshire.

Opportunities

Accreditation & Training Officer

We are looking for someone who can deliver high quality training to adults and young people in the workplace and community settings. You will be comfortable managing groups discussing sensitive issues and difficult topics.

You will be selling accreditation and training and encouraging organisations to engage with us. You will be guiding workplaces to develop an Action Plan which delivers impact on the ground.

This post is remote or hybrid working at our offices in Hebden Bridge, but you must be willing and able to travel to meet with colleagues, including a quarterly full staff meeting at Hebden Bridge. 

£31,793.01 per annum

Full-time

Permanent

About White Ribbon UK

White Ribbon is the leading organisation in the UK working to engage men and boys in ending violence against women and girls. Our mission is to prevent men’s violence against women through addressing its root causes, gender inequality and harmful gender norms and stereotypes. We do this by working with individual men and boys, organisations, and the community, helping them to understand the scale of the problem, and how they can be part of the solution.

This is an exciting time to join White Ribbon as our work and profile has grown significantly over recent years as the importance of engaging men in ending violence has become more apparent. We have an increasing public presence, through campaigning activities, policy influence, in the media and online.

Location: This post is remote or hybrid working at our offices in Hebden Bridge, but you must be willing and able to travel to meet with colleagues, including a quarterly full staff meeting at Hebden Bridge. This post requires travel to attend events and meetings throughout England and Wales.

You will work closely with the Business Development Manager, work collaboratively with internal teams and external stakeholders.

Application Instructions

To apply: please submit your CV and a cover letter detailing, with examples, how you meet each item on the person specification and telling us why you want this role, Debbie Kershaw. The closing date for applications is Monday 20th April 2026 at 9 am. Interviews - First round 27th April 2026 (online), Interviews second round Wednesday 6th May 2026 (in person at our Hebden Bridge Offices).

PCS is looking for effective and enthusiastic Member Response Team Administrators with experience of working in a busy customer-focused environment. As a Member Response Team Administrator, you will be the main point of contact for PCS members and union representatives seeking advice and guidance.

Our Member Response Team Administrators provide efficient office and administrative support, engaging with members, representatives and colleagues through various communication channels including phone and email, encouraging member retention and supporting the PCS ethos as an organising union.

Salary and Location

• Band 2, Regional, Spine points 41-37
• Regional Salary: £36,646 p.a. rising to £40,901 p.a.
• Based: Birmingham. Hybrid working, a minimum of 2 days per week will be required in the office. (During the induction period we expect staff to be in the office full time.)

Successful candidates for the Member Response Team Administrator will be able to demonstrate:

• Experience of providing information and advice to members or customers enquiries
• Maintaining accurate records and extracting data in a CRM database such as Salesforce
• Efficient administrative support for events and meetings
• Effective written and oral communication skills

The main duties of the Member Response Team Administrator role include:

• Providing timely and sensitive support for our members enquiries through a variety of communication channels
• Maintaining accurate and up to date records in our Salesforce database
• Efficient administrative support for conferences, ballots and other activities

The Member Response Team Administrator role operates on a hybrid working basis, with flexibility to work from home outside of peak periods. Due to key operational and democratic activity, attendance in the office is required daily from February to April each year, with additional in-office periods as needed. Outside of these times, hybrid working arrangements will apply in line with team requirements.

Closing date: at 12 midday on 14 April 2026

Applications must be received by the closing date and time specified.

Interviews will be held in person at PCS Birmingham: Thursday 7 May 2026

Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.

About PCS

PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.

Employer Benefits

You will have access to a generous package of staff benefits including

• flexible working (including hybrid working)
• childcare and family support
• generous maternity/paternity leave
• 32 days leave and Christmas closure
• pension scheme
• employee assistance programme

Learning and Development

The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.

PCS Recruiting Process

We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.

Applications must be received by the closing date and time specified.

Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.

• CVs will not be accepted. Please see the job description/person specification and follow the application process.
• PCS is working towards equal opportunities and is positive about disabled people.
• All posts can be considered on a full-time, part-time or job share basis.

Please view our guidance for applicants.

JOB DESCRIPTION: MEMBER RESPONSE TEAM ADMINISTRATOR

Ref: 0526

Grade: Band 2, Region

Salary:

Spine points 41 - 37

Starting salary £36,646 p.a. rising to £40,901 p.a.

Location: PCS Birmingham

Purpose of the job:

As part of the support team, to assist in building union strength and health by providing office and administrative support to specialist and operational staff, in line with the PCS ethos as an organising union.

Responsible to: Member Response Team Leader

Responsible for: Not applicable

Contacts

External:

PCS Union Representatives, Members, Employer and Government Departments, Employees of other trade unions, Suppliers, Legal and other advisors, Media, other external contacts

Internal:

PCS staff and officials, Bargaining, Organising, Campaigning, Balloting, Finance and other internal departments

Main duties and responsibilities

1. Member Support

• Engage with members, representatives and colleagues through various communication channels including phone and email
• Provide a willingness to adapt to new channels coming onboard and new technologies
• Conduct research to provide information and have a good level of knowledge to support our members
• Signposting on the range of membership benefits PCS offers
• Process and assess benefit claims in line with policy
• Support members to access assistance from local reps within the PCS activist structure
• Liaise with lay officials and colleagues to identify and take ownership of resolving any issues within the local bargaining areas
• Support PCSs goal of member retention
• Ensure cases allocated via CRM, and cloud-based calls are worked effectively and efficiently
• Work with the Team Leader to resolve and escalate members queries via the case management system

2. Telephony Support

• Use cloud-based telephony service for inbound and outbound calls
• Provide prompt and accurate call back advisory role
• Provide a rapid response service to enquires from PCS representatives and members

3. Maintain CRM database

• Use Salesforce based CRM to create and amend membership records
• Ensure information security and Data Protection by maintaining good practice for GDPR/DPA compliance
• Update payment records of members in a timely fashion. Identify and address any issues which may arise with external payroll teams
• Update, maintain and restructure activists, branch, group and employer information
• Support members, lay officials and colleagues to access digital channels to promote self-service maintenance of the database
• Ensure all union policies are adhered to, with particular reference to subscription policy

4. Office Support

• Full range of clerical and office administrative support
• Use Microsoft Office suite including Word, Excel, Outlook, SharePoint, email, internet and intranet to carry out day to day duties
• Arrange for and distribute newsletters, circulars, etc
• Send, receive and deal with correspondence and electronic mail
• Set up and maintain computerised databases, spreadsheets, etc
• Maintain efficient filing systems (shared and individual), both paper-based and electronic
• Undertake routine day to day tasks
• Actively manage the Support Services mailboxes

5. Meetings, Conference, Election, Ballot and Events Arrangements

• Draft agendas and supporting documents, prepare materials, collate and distribute for meetings, conferences, events and training courses according to relevant timetables
• Attend meetings, conferences, etc and produce accurate records in a timely manner
• Follow up action points where appropriate
• Liaise with operational staff, specialists and elected representatives on diaries
• Arrange meetings and book rooms, refreshments, travel arrangements and accommodation where appropriate
• Liaise with external organisations to secure information, materials, and to confirm attendance of speakers, etc
• Deal with expenses claim forms and other costs arising from meetings, and conferences where appropriate
• Ensure all accessibility and equal opportunities matters are established and are met
• Assist with the administration of group events including conferences and elections
• Assist with the administration of national and group ballots, elections in line with legal, rule and policy requirements
• Ensure that the Unions systems and procedures are protected against electoral and balloting malpractice or unfairness

6. Teamwork

• Provide feedback on improvements required to CRM systems to aid the development of new technologies and working methods within the department
• Maintain confidentiality of sensitive issues at all times
• Provide assistance to members of the team through support, guidance and training
• Attend and participate in team meetings
• Draft/update information required for the team

7. General

• At all times implement and promote the PCSs Equal Opportunities Policy and adhering to the PCS Values
• Take due and reasonable care of self and others in respect of Health & Safety at Work
• Participate in appraisal, training and development systems
• In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
• Act in a manner that enhances the work of PCS and its overall public image
• Such other duties that may reasonably be required and which are within the level of the responsibility of this post
• Staff at this grade may be assigned or transferred to posts within grade. A training & development programme will be provided to assist with this, where required
• Willing to work outside normal office hours and location subject to personal circumstances, and advance notice

Person Specification: MEMBER RESPONSE TEAM ADMINISTRATOR

Ref: 0526

Date: March 2026

Location: PCS Birmingham

ESSENTIAL FACTORS

EXPERIENCE

• Working in a member or customer-focused role providing information and advice in writing and over the telephone
• Maintaining and updating accurate database records
• Organising events/meetings internally and externally

TRAINING

(including continuous professional development)

• Evidence of ongoing training and continuing professional development
• Commitment to participation in appraisal and development review process
• Commitment to undertake job-related training

KNOWLEDGE

• Preferred knowledge of Salesforce
• Impact and use of digital and IT applications, including Word, Excel, Outlook, SharePoint, email, internet and intranet
• Knowledge and understanding of trade unions and work of the public sector

SKILLS

• Ability to organise and prioritise multiple tasks to meet deadlines and agreed service levels
• Ability to extract, manipulate and handle numerical and categorical data
• Communicate effectively orally and in writing
• Ability to handle sensitive situations effectively
• Ability to handle confidential information

OTHER

• Commitment to the application of Equal Opportunities policies and practices at work
• Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
• Flexible approach to work and willing to work outside of normal office hours and location on occasions

We’re looking for a Senior Coordinator for our multiple disadvantage team to manage and deliver commissioned services, currently the Early Help for Adults service. This is a service commissioned by Manchester City Council, delivering 1:1 support to adults throughout Manchester.

We’re looking for someone with strong line management skills who will support, develop, and manage project staff to deliver excellent support to the participants on the programme while achieving contract targets and outcomes.

You will be responsible for supporting, developing, and managing project staff on the Multiple Disadvantage team and capturing learning, monitoring, and evaluation of service delivery. Partnership working and influencing is also a key element with the role and delivering workshops and training to share programme learning to wider stakeholders.

Please note: EHA may not be the only commissioned service that this permanent role will manage, given the fixed term nature of commissioned services.

We are looking for someone who is proactive and flexible – putting their commitment to the people on the programmes at the centre of their work. We deeply value diversity and lived experience and what it can bring to a team/role, and we welcome applications from people who may have faced disadvantage.

For all the details of the role and how to apply please download the job pack below.

This is an exciting opportunity to lead CPAG’s strategic legal work at an important time in the organisation’s fight to end child poverty. As Head of Strategic Litigation, you will oversee and carry out CPAG’s work using legal cases for positive impact, to benefit families and children in poverty. You will be responsible for setting the strategic direction of CPAG’s legal work, in addition to managing CPAG’s legal practice and playing an active role in conducting high-profile litigation on a day-to-day basis.

We are looking for someone who is strategically minded and passionate about using the law to advocate for the rights of, and directly improve the lives of, families in poverty. The ideal candidate will be a solicitor (E&W qualified) with substantial post-qualification experience. You will have experience of conducting public law litigation and legal aid (publicly funded) work. You will be able to supervise the casework of colleagues, such as CPAG’s junior or trainee solicitor(s) and welfare benefit advisers, and support the professional development and wellbeing of your team. You may have experience of working with clients in vulnerable situations or with additional needs, for example, survivors of domestic abuse, refugees, disabled people or children and young people.

We welcome applications from individuals with the skills and experience outlined and we can be flexible about working arrangements. We operate a hybrid working system and would be happy to discuss any flexibilities required. CPAG is committed to equity, diversity and inclusion which you can read more about in the job pack. 

For more information about this post and to apply download the Head of Strategic Litigation job pack and application form. 

If you have questions or need specific arrangements or reasonable adjustments to take part in the selection process please contact us.

To apply, please return to us the application form, taking particular care to provide full details of how you meet the person specification. 

Closing date for applications: 11.59pm, Wednesday, 15 April 2026

Interviews will be held at our London office: w/c 27 April 2026

Location: Tower Hamlets / Hybrid

Salary: Unqualified: £17,631 - £18,402.60 per annum (Based on an FTE salary of £29,385 - £30,671 per annum)

Qualified: £18,402.60 - £20,062.80 per annum (Based on an FTE salary of 30,671 - £33,438 per annum)

(Please note that applicants are usually appointed at the bottom of the relevant band based on fairness and our pay scales)

Hours: 22.5 hours per week 

Contract: Fixed Term Contract (Until 31st March 2027)

Closing Date: Wednesday 15th April 2026

Closing Time: 00:00am

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as an Independent Domestic Violence Advocate (IDVA) (Duty & Triage) at Solace Women's Aid.  

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service 

Tower Hamlets Solace Advocacy and Support Service (SASS) provides advice and support to people aged 16+ in Tower Hamlets who are currently experiencing domestic abuse. Tower Hamlets SASS is a team made up of Core IDVAs, a Duty IDVA, and Co-located IDVAs; Department for Work and Pensions (DWP) IDVA, Housing IDVA, Housing Floating Support Worker, a MASH IDVA, a Hospital IDVA, and a GP IDVA.

About the Role 

We are looking for a Duty and Triage IDVA to join our team. The successful candidate will act as a first point of contact for incoming referrals to Tower Hamlets SASS. As the Duty IDVA you will triage referrals into the Tower Hamlets SASS team, responding to professionals and members of the public. You will be working as part of a multidisciplinary team, collaborating with external agencies. In addition, you will risk and needs assess and safety plan with survivors of domestic abuse. 

About You

The ideal candidate would have demonstrable experience of working with those affected by domestic and/or sexual violence and experience of managing risk and following case management procedures to meet the needs of a diverse and vulnerable client group.

You bring a solid understanding of housing, welfare, and policies relating to domestic and sexual violence, alongside strong administrative and time‑management abilities, including confident use of Excel and the capacity to juggle multiple tasks. You’re able to manage a busy and often complex caseload with professionalism and care.

You have a well‑developed understanding of the causes and dynamics of domestic and sexual abuse and the impact this has on victims and survivors. Your approach to work is flexible, empathetic, and grounded in the values of Solace Women’s Aid, with a commitment to empowering those you support.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

Role/Job Title: Head of Income Generation
Location: Pembury, Kent / Battle, East Sussex
Travel to other locations in the South-East as required
Hybrid working arrangements available

Hours: 37 hours per week
Salary: £55,000 - £65,000 per annum, dependant on experience

Closing date for applications: Monday 20th April 2026
We reserve the right to close this vacancy early if we receive a high volume of suitable applications. Early applications are therefore encouraged.

Interview Date: Wednesday 29th April 2026 at Cornford Lane, Pembury, TN2 4QU (Please ensure availability for this date when applying)

Equal Opportunity/Accessibility and Accommodations Statement:
As a Disability Confident employer, Aspens Charities is committed to fostering an inclusive and supportive environment for individuals with disabilities. We actively promote the recruitment, retention, and career development of people with disabilities, recognising the invaluable contributions they make to our organisation. We are dedicated to ensuring an accessible recruitment process for all candidates. If you require any accommodations during the application or interview process, please don’t hesitate to reach out.

About Aspens:
Aspens’ mission is to provide high-quality care and support to individuals on the autism spectrum and with learning disabilities; meeting their needs and aspirations and empowering them to learn and grow through an integrated network of services across the South-East.

We provide support and care to children, families and adults across Kent, East Sussex, West Sussex, Brighton and Hove, Surrey and the London Borough of Bexley. Our services include registered care homes; supported living; community outreach; day services, including pathways to employment; children and young people’s groups and support; specialist support; and free online support for families and carers across the South-East. 

As we continue to grow and strengthen our impact, we are looking for an ambitious and strategic Head of Income Generation to play a key role in securing our long-term financial sustainability.

What We Offer:

• Comprehensive Paid Training and opportunities for career progression, including recognised qualifications in health and social care
• Paid DBS Check (we will recover the cost should your employment terminate for any reason, other than redundancy, before passing your probation)
• Flexible Work Arrangements with the option to take on additional bank shifts
• Annual Leave (including Bank Holidays) pro-rated based on your hours, with additional leave accrued with length of service
• Nest Pension and Death in Service Benefit
• Access to a Dedicated Employee Assistance Programme and Mental Health First Aiders
• 20% Discount at Aspens High Street Stores for all staff
• Discounted Menu at the Bluebell Café (Pembury) for employees
• Refer a Friend Scheme – earn up to £250 for every successful referral
• Employee recognition programmes, including ‘Employee of the Month’

The Role:
The Head of Income Generation will lead the development and delivery of a sustainable, multi-year income strategy to support Aspens’ future growth and impact.

Working as part of the Inclusive Executive Leadership Team, you will provide strategic leadership across fundraising, partnerships, marketing and trading activity. You will strengthen existing income streams while identifying and developing new opportunities including major donors, trusts and foundations, corporate partnerships, and social enterprise initiatives.

This is an exciting opportunity to shape the future of income generation within a purpose-driven organisation making a real difference in people’s lives.

Key Responsibilities:

You will:

• Develop and deliver a multi-year income generation strategy aligned with organisational goals
• Lead annual income planning, budgeting and performance reporting
• Grow income from trusts and foundations, securing significant multi-year funding
• Develop and implement a Major Gifts strategy, cultivating high-net-worth donors
• Establish and grow legacy and in-memoriam giving programmes
• Build and manage corporate partnerships and sponsorship opportunities
• Oversee community fundraising campaigns and events
• Provide strategic oversight of retail, café and trading activity to maximise net income
• Identify and develop social enterprise opportunities that balance impact with financial return
• Strengthen impact measurement and CRM systems to support effective reporting and donor engagement
• Lead, inspire and develop a high-performing income generation team

We are looking for a strategic and commercially minded leader with a strong track record in fundraising and income generation.

You will bring:

• Significant senior-level experience in income generation within the charity or social impact sector
• A proven track record securing major gifts, high-value partnerships and six-figure grants
• Strong strategic planning, budgeting and forecasting capability
• Experience leading and developing high-performing teams
• The ability to translate impact and operational data into compelling funding narratives
• Experience using CRM systems and pipeline management to drive fundraising performance
• Excellent relationship-building and influencing skills, including at Executive or Board level

A full driving licence and access to a vehicle is required and essential for this role.

We’re looking for passionate individuals to help us ensure that every person we support lives a fulfilling life with dignity and independence.

If shortlisted, we will contact you directly to schedule an interview. We strive to respond to all applicants; however, if you have not received a response within a reasonable timeframe, please feel free to contact us for a status update or feedback (where available). After the interview, you will be notified of the outcome. If successful, you’ll receive a formal offer in writing. Upon acceptance, we’ll guide you through the onboarding process, providing you with all the details you need.

Please note, any offer of employment will be subject to Disclosure and Barring checks (which we will arrange on your behalf if you don’t already have one) and satisfactory employment references.

The Human Resources Business Partner will lead all aspects of HR across ParalympicsGB and oversee the design, coordination, and delivery of learning and development (L&D) for a workforce of approximately 50 employees.

REPORTS TO: Head of Governance, Planning, and Risk

TYPE OF CONTRACT: 12-Month Fixed Term

SALARY BAND: £54,000 - £60,000 (Pro Rata) dependent on professional qualifications and experience

HOURS OF WORK: Part-Time, 22.5 hours per week (0.6 FTE). Fixed Working Days – Tuesday, Wednesday, Thursday.

LOCATION: London (Hybrid arrangements available in line with organisational policy).

This role is central to ensuring that ParalympicsGB maintains a positive, high performing culture, underpinned by effective people management, robust HR processes, and meaningful development opportunities for all staff.

Working three days per week (0.6 FTE), the postholder will act as the organisation’s primary HR contact, providing expert guidance to Directors, Heads of Department and Managers, and ensuring compliance with current UK employment legislation and best practice, supported by continuous professional development.

KEY RESPONSIBILITIES:

Human Resources Management

· Serve as the first point of contact for all HR matters across the organisation, providing expert advice and support to managers on: employee relations, performance, conduct, absence, wellbeing, family-friendly accommodations (e.g. flexible working requests).

· Manage HR casework as it arises, ensuring timely, fair and legally compliant resolution.

· Ensure compliance with employment law, safeguarding requirements and internal governance standards; appropriately maintaining and updating HR policies, procedures, and employee records.

· Oversee recruitment and onboarding processes, ensuring a positive and inclusive candidate experience.

· Support organisational initiatives related to inclusion, diversity, equality and accessibility.

· Support organisational change as required, ensuring effective communication and engagement throughout.

· Proactively maintain awareness of legislative changes and HR best practice through continuous professional development, sharing implications and recommendations with leadership.

· Line Management of the Recruitment and Corporate Services Officer.

Reward and Job Evaluation

· Understand, evaluate and advise on benefits and reward packages, ensuring they remain competitive, equitable and aligned to organisational values.

· Contribute to job evaluation processes and develop/update job descriptions in line with market expectations and internal consistency.

Performance Framework Administration

· Lead the administration and continuous improvement of ParalympicsGB’s performance management framework.

· Ensure Directors, Heads of Department and Managers conduct regular performance conversations with their teams.

· Provide guidance and training to managers on effective performance management, including standards and tools for high-quality objective setting, mid-year check-ins and year-end reviews.

· Monitor and assure the quality of objectives and performance review conversations, ensuring fairness, consistency and alignment to organisational goals.

· Collect and analyse performance data to identify trends and improvement opportunities.

· Report performance insights and recommendations to senior leadership and inform succession and L&D priorities.

Learning and Development

· Oversee delivery of an annual learning and development programme for all staff in partnership with senior leadership and the Corporate Services team.

· Ensure every employee has an up-to-date individual learning and development plan.

· Identify organisational training needs and coordinate workshops, training sessions, and development opportunities; sourcing appropriate internal or external solutions as needed, supported by the Corporate Services team.

· Evaluate the impact of L&D initiatives and recommend improvements.

People, Culture and Organisational Development

· Contribute to initiatives that strengthen organisational culture, staff engagement and wellbeing.

· Support workforce planning and organisational development projects.

· Promote ParalympicsGB’s values and commitment to a positive, inclusive working environment.

PERSON SPECIFICATION:

Knowledge, Skills, and Experience

Essential

· A recognised HR qualification (e.g., CIPD Level 5 or above).

· Significant experience in a similar HR Business Partner or HR Business Partner/L&D combined role.

· Strong knowledge of UK employment law and HR best practice.

· Experience managing employee relations cases with confidence and professionalism.

· Demonstrated ability to design and deliver learning and development programmes.

· Experience administering a performance framework and supporting managers to set high-quality objectives and conduct effective reviews.

Desirable

· Experience working in a charity, sport, or high performance environment.

· Knowledge of safeguarding and wellbeing frameworks.

· Experience supporting organisational culture or change initiatives.

· Expertise in inclusion, diversity, equality and accessibility strategies (policy, training and measurement).

· Experience designing and implementing quality assurance processes for performance management.

· Experience with reward and benefits evaluation, market benchmarking and job evaluation methodologies.

Behavioural Competencies and Qualities

· Excellent interpersonal, communication and influencing skills.

· Strong organisational skills and attention to detail.

· Ability to work independently and manage competing priorities.

· Ability to operate with absolute discretion on confidential matters, with an understanding of when to escalate issues as appropriate

· Committed, enthusiastic and motivated

· Willingness and desire to entertain new ideas and seize opportunities

· Willingness to accept and encourage constructive challenges

· A willingness to do what is needed to get the job done

This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and may be amended from time to time in the light of the changing needs of the organisation through appropriate processes of consultation and the mutual agreement of both parties.

VALUES

ParalympicsGB is an organisation with a unique role and key responsibilities within the UK high performance system. Delivery of our ambitions very much relies on both working in partnership with others, and by focusing on our two strategic priorities: taking the best prepared team to each summer and winter Games and inspiring social change.

As an organisation we are committed to three values: excellence, respect, and integrity. Every ParalympicsGB member is expected to adhere to: 

Excellence

Everything we do reflects our ambition to be world leading. We care deeply about what we do and bring a flexible, positive, and progressive approach to our interactions with others. Like the athletes that we support, we will always challenge ourselves and others to do better. 

Respect

Our relationships with each other, our partners and the wider community are based on respect, trust, and a deep-seated belief in diversity, inclusion, and the value of our differences.

Integrity 

We demand the highest standards from ourselves and others, seeking always to do the right thing and to engage with openness and transparency in all that we do.