Jobs
Contract: Permanent, Full-Time (37.5 hours per week)
Location: London or Manchester
Salary: £38,100 per annum (London) or £34,100 per annum (North)
Closing Date: Tuesday 04th June 2024
About us
Centrepoint, the UK’s leading youth homelessness charity is looking for a Skills Development Manager to support with building a learning culture across the organisation.
Centrepoint help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Together with our partners, we support thousands of homeless young people each year. Our staff work in frontline services and offices in locations across London and the North/North East. Our aim is, with the help of our partners, to end youth homelessness by 2037.
We are looking for an experienced people manager for our Skills Development team. This team creates and delivers internal training for Centrepoint colleagues. This role will lead a small team of trainers who design and deliver training both under an existing curriculum and new developments as demand requires. We are ideally looking for a manager with a background in Health & Social care, Social Housing, local authority, charity sector and/or delivering and developing training.
What you’ll be doing
The Skills Development Manager is responsible for a team who are developing a robust, diverse, inclusive and inspiring curriculum across the organisation. We are developing a large amount of new and exciting courses across a wide range of subjects, so we are open to individuals with a variety of experience. To ensure colleagues are suitability supported the role holder will be responsible for liaising with managers, HR and other functions to ensure that team members have access to training that fits around organisational requirements and that all team members are safe and competent.
The role will also include elements of operational management such as ensuring a demand lead programme of training, reporting to demonstrate progress and highlight areas of focus, processing invoices, supporting staff completing external apprenticeships and external stakeholder management.
Why join Centrepoint?
In return for your efforts you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:
- 25 days of annual leave per year, rising by one day per year to a maximum of 27 days
- Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies).
- Private Medical insurance
- Income protection
- Employer pension contributions of 5%
- Access to Cycle 2 Work loan scheme
- An interest-free travel loan
At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.
We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice.
Centrepoint’s policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.
Don’t miss out on this fantastic opportunity to join our team as the Skills Development Manager click ‘Apply’ now!
Are you passionate about supporting people with disabilities to live full lives and realise their ambitions?
Are you looking for an opportunity to lead, manage and develop a supported living service?
Outward are seeking to recruit an enthusiastic, motivated and committed Deputy Manager to join our Enfield learning disability services at Linwood Crescent to manage a service for 14 residents living in a supported living service which caters for older people with additional health needs. This is a fantastic opportunity to join our dedicated, caring and supportive staff team. The aim of the service is to enable the people we support to enjoy a good quality of life maximising independence and skills progression where possible.
The Role
The deputy manager would support the manager with recruiting and managing the large staff team, creating a culture of positive behaviour support within a personalised environment, embedding quality standards, achieving and progressing good outcomes with the people we support. As well as managing the service safely within the regulations and standard required by CQC.
You will act as a role model in the delivery of active support you will promote and maintain person centred approaches and inclusive community links to achieve positive outcomes with the people we support from the frontline staff team.
Skills and Expertise
· To share our values of enabling, empowering and engaging and implement these
· A minimum of 1 years’ experience of providing support to people with learning disabilities/ autism and or complex needs and or behaviours of concern
· Have excellent communication skills and be able to build positive relationships with internal and external partners – staff, professionals, people we support, families
· Be confident in using your own initiative able to deputise for the Service Manager
· Have strong IT skills and able to manage own time and work under pressure
· Creativity, motivation and enthusiasm to bring new ideas into the service and to implement these to shape the service as part of continuous improvement
· QCF Level 5 in Leadership for Health and Social Care, or equivalent or willingness to gain a qualification
· Experience of staff management and the ability to lead and develop a large team ensuring staff are appropriately trained
· Experience of carrying out needs assessments and creating support and risk management plans for people with complex needs
· The ability to deliver the service in accordance with an individual support plans, the service specification and CQC requirements
· A commitment to providing high quality, personalised active support
· Knowledge of managing a budget is desirable
Benefits
We value everything our staff do for the people we support, so we provide a great benefits package:
· 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
· Computing Scheme
· Credit Union Scheme
· Cycle-to-Work Scheme
· Death in Service Benefit
· Health Assured – Employee Assistance Programme
· Eye care Vouchers
· Flu Jab Reimbursement
· Long Service Awards
· Pension Scheme
· Purchase Additional Annual Leave
· Refer-a-Friend Scheme
· Retirements
· Loans (including season tickets and parking permit loans)
· Blue Light Card
How to Apply
If you think you are who we are looking for, please submit a statement detailing how you meet the requirements of the role by referring to the Job Description and the Person Specification.
You can do this by following the link below:
The closing date for all applications is on 20th June 2024
Interviews will be held w/c 4th July 2024
About Outward
Outward has been providing high-quality support and care services to vulnerable people for over 40 years. Set up by parents of children with a disability looking for alternatives to institutional care, our aim is to support people to have genuine control over their lives, play an active role in the community, accept responsibilities and develop as individuals.
We are committed to safeguarding and promoting the welfare of adults at risk and expect all staff to share this commitment. This post involves working with or having access to adults at risk and/or their records so we will require an Enhanced Disclosure from the Disclosure and Barring Services. This will be fully subsidised by Outward.
Outward is committed to equality and diversity and welcomes applications from all sections of the community.
About The Connection at St Martin’s
We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.
London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.
We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.
About the Role
- We are seeking a proactive, experienced professional who will work with the CEO to drive the implementation of our People and Culture strategy across the charity;
- You will work with the Leadership Team to develop a consistent, healthy working culture supporting a thriving, ambitious charity;
- You will ensure use of our planning system across the charity, which links strategy with the role of each staff member;
- You will manage a small HR and Governance team and provide practical support to managers including employment relations issues;
- We are looking for someone with experience of contemporary psychological approaches in the workplace as well as a strong interest in embedding equality, diversity and inclusion.
- This role will suit someone with strong experience as a People and Culture Business Partner or manager in a charity or similar, with the aptitude to flex to a wide range of tasks and the ability to manage a small team.
Salary: £50,547
Closing Date: Monday 17th June
Interview Date: Tuesday 25th June
Full job description can be found on our website
Our Benefits
· 30 days holiday plus bank holidays
· Generous training budget, plus an annual personal training budget
· Enhanced Sick Pay Policy
· Enhanced family friendly policies
· Day off for moving house
· Hybrid working (depending on role requirements)
· Pension – 5% Employer, 3% Employee
· Cycle to Work Scheme
· Season Ticket Loan
· Employee Assistance Programme
· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)
We are a London Living Wage employer
The client requests no contact from agencies or media sales.
TreeHouse School is an Ofsted “Outstanding” SEN School for children and young adults aged 3-19 with a primary diagnosis of autism (some of whom have additional learning needs). Our Ambitious approach ensures that, through our curriculum and delivery, we focus on delivering quality of life outcomes for our children and young people.
We are recruiting for a qualified SEND Teacher to join us on our ambitious journey. Your day to day role will include delivering creative and person-centred lessons to up to 8 learners in a pre-formal class.
We are happy to consider ECT's for this role.
Why join us?
- 11 weeks annual leave per academic year
- Free healthy breakfast available every day
- Working with Autism/learning disability industry experts across our school and our charity
- Autonomy in your role – You have the freedom to be creativity and get to see first hand our learners progress and achieve their goals and aspirations (as well as your ideas coming to life in the classroom).
- Mental health and wellbeing are at the core of everything we do; The SLT practise “compassionate leadership”.
- Continued professional development and training including a wide range of in house and external training courses.
- Annual staff recognition awards.
- Eye test vouchers, season ticket loans and a cycle to work scheme (plus a bike shed outside the school).
- Employee Assistance Programme: to help you balance your work, family, and personal life.
- Access to physiotherapy.
- On-site parking is available
Your role:
- Provide excellent delivery, teaching and course leadership to learners across TreeHouse School.
- Safeguard and promote the welfare of the children and young people we support.
- Work with pupils to ensure they receive a service that delivers the outcomes specified in their individualised learning, person-centred plans.
- Prepare and deliver schemes of work, lesson plans, assignments and assessments in line with departmental and awarding body requirements.
- Work collaboratively with allied health professionals as part of a trans-disciplinary team.
Our learners are mostly pre-verbal or use assistive communication systems to make their needs understood and follow different pathways depending on their needs and strengths, these are pre, semi and formal and you can read moreon our website.
Closing date: Sunday 9th of June 2024
Interviews dates: Tuesday 18th of June and Thursday 20th of June
Start date: September 2024 or October Half Term 2024
Assessment: You will be asked to attend a formal interview (45 minutes - 1 hour) and you will conduct a Micro Teach (20-30 minutes) with a group of pupils.
Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.
Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check.
The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.
The client requests no contact from agencies or media sales.
Job Title: Personal Assistant to the Dean
Reports to: Dean of Southwark
Key Relationships: Dean of Southwark, Cathedral Clergy, COO, Chapter Members, Chapter Committee Members, Senior Management Team
Start date: Immediate
Salary: £18,600 per annum (£31,000 FTE)
Hours of work: 21 hours per week (excluding lunch breaks). Some flexibility will be required to allow attendance at evening meetings and events.
How to apply: Please submit a CV and Cover Letter (no more than two sides of A4) outlining your suitability for this role, with reference to the main duties and person specification below, by Tuesday 11th June 2024 at 8am.
Interviews: Week commencing Monday 17th June
Role Purpose
Southwark Cathedral has been a place of Christian worship for over 1400 years. Now it stands on the vibrant and exciting regenerated south bank of the Thames surrounded by cultural venues such as Tate Modern, Shakespeare’s Globe and Borough Market, the offices of major companies as well as schools and diverse residential communities. It is an inclusive Christian community that offers a welcome to all.
This is a key role at Southwark Cathedral supporting the Dean. This secretarial role will primarily feature management of a busy personal diary, correspondence and broader administrative support for the Dean in his capacity as Dean of Southwark, Chair of Chapter and CEO of the Cathedral.
Main Duties and Responsibilities
- Lead the coordination, preparation, planning and follow up for the Dean’s briefing for and attendance at meetings associated with the governance of the Cathedral including Chapter, Finance Committee, Audit & Risk Committee, Nominations Committee, Fabric Advisory Committee and Board of Enterprises. This will include research and assisting in the drafting and review of papers for such meetings, but minute taking will not usually be required (but may be requested from time to time in liaison with members of staff usually responsible for the minutes);
- Support the Dean in all their working relationships including building and maintaining excellent relationships with Chapter Members and Committee Members, the Bishop’s staff and with the wider Diocese, as well as with neighbours, commercial partners, professional advisers and other third-party organisations relating to the Dean’s work;
- Prepare the Dean’s weekly diary file, including the preparation of any meeting papers or briefs for the week ahead;
- Manage the Dean’s diary: including making appointments, arranging meetings, scheduling preaching and other liturgical arrangements, programming annual schedules (such as Bishops Staff Meetings, chaplaincy and wider public commitments) - keeping Outlook diaries up to date with any changes and making travel arrangements;
- Support other members of the clergy team with administration tasks as requested;
- Set up key meetings including room set up and refreshment provision as required;
- Assist the Dean with the processing of their expenses;
- Work with the Governance & Committees Manager on Gifts Registry declarations for the Dean;
- Provide administrative support to bodies the Dean chairs, e.g. Southwark Cathedral Development Trust, the Deans Fund and other Cathedral-associated bodies;
- Draft briefs and reports for the Dean;
- Draft, file and send outgoing correspondence on the Dean’s behalf and process incoming correspondence;
- Interact with the Cathedral database in support of the Dean’s work;
- Provide general administrative assistance in the context of a busy office;
- Respond to / forward on general email enquiries received from the Cathedral website;
- Promote the mission, purpose and values of the Cathedral;
- Ensure that the highest standards of professional performance are maintained, and ensure professional skills are regularly updated through participation in training and development activities.
The main duties and responsibilities of your post are outlined in your job description. This list is not exhaustive and is intended to reflect your main tasks and areas of work. Changes may occur over time and you will be expected to agree any reasonable changes to your job description that are commensurate with your salary and in line with the general nature of your post. You will be consulted about any changes to your job description before these are implemented.
Person Specification (E = Essential / D = Desirable)
Skills/Aptitudes
- Excellent verbal communication skills, including a friendly and efficient phone manner (E)
- Excellent interpersonal skills and an ability to communicate with a wide range of stakeholders (E)
- Proven strong writing skills (E)
- Able to draft agendas and papers from an outline brief (E)
- Proven ability to manage the formal processes of meetings, in a proactive way (E)
- Full proficiency with MS Office, including Outlook, Word, Excel and PowerPoint (E)
- Good organisation skills in the naming and storing of formal documents (E)
Knowledge/Experience
- Understanding of the Church of England, its structures and liturgy (E)
- Experience of working with and administering databases, summarising information in an easy to understand format (E)
- Experience of diary management (E)
- Some experience of minute-taking and producing summaries of outcomes and actions resulting from meetings would be beneficial (D)
Personal Attributes
- Ability to prioritise (E)
- Highly organised, able to work to deadlines (E)
- Able to maintain confidentiality at all times (E)
- Proactive problem solver (E)
- Flexible and cooperative team player (E)
- Self-motivated and able to work without close supervision (E)
- Demonstrates empathy for the vision, mission and values of Southwark Cathedral (E)
Southwark Cathedral believes in promoting and building a diverse and inclusive team, and workplace, culture and governance structures that are welcoming to and respectful of all. We welcome applications from all suitably qualified people whatever their ethnicity, background, age, disability, long term condition, sexual orientation, gender identity, or any other characteristic protected by law.
Safeguarding is at the core of all we do. We follow best practice for Safer Recruitment
Terms and Conditions
Working Hours
The working hours shall be 21 hours per week (exclusive of meal breaks), usually over three days. Some out of hours working will be required to support meetings and events and this will be notified in advance. Time off in lieu will be awarded in line with Southwark Cathedral’s policy.
Annual Leave
20.5 days per annum including statutory bank holidays, with an additional 5 days (pro-rata) after 10 years’ service.
Probation
The appointment is subject to the satisfactory completion of a six-month probationary period.
Season Ticket Loan
Once the probationary period has been completed satisfactorily, the person appointed will be eligible to take out a season ticket loan.
Pension
The person appointed will be eligible to join a defined contributions pension scheme managed by the Church Workers Pension Fund. The Cathedral will contribute half of the annual premium of 10% of salary.
Working Expenses
Reasonable out of pocket expenses will be reimbursed.
Please submit a CV and Cover Letter (no more than two sides of A4) outlining your suitability for this role, with reference to the main duties and person specification, by Tuesday 11th June 2024 at 8am.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Do you have experience of outbound calling in a call centre environment? Do you thrive on connecting with people and making a difference?
Look no further! Join our team as a fundraising call centre agent and contribute to world free from the fear of heart and circulatory diseases. A world without heartbreak.
About the role
As a valued member of our Customer Engagement team, your role will be pivotal in driving our support and fundraising efforts through outbound calling. Your mission is to connect with our British Heart Foundation (BHF) supporters, who are the lifeblood of our organisation.
Here’s how you’ll make a difference:
- Supporter Engagement Specialist: Connecting with our BHF supporters through outbound calls.
- Fundraising Event Advocate: Promoting major fundraising events like the London Marathon and the London to Brighton Bike Ride.
- Customer Experience Ambassador: Enhancing satisfaction and relationships through social media and stewardship activities.
We are looking to start someone in the this role on 24th July 2024.
About you
- Outbound Calling Experience: You’ve honed your skills in a call centre environment, where you’ve built strong relationships over the phone. You can use your experience in this environment to enhance our customer experience and drive fundraising revenue.
- Exceptional Communication Skills: Your written and spoken English is impeccable. You’ve previously experience engaging with customers via social media.
- Tech Proficiency: Your computer literacy is top-notch, you have experience with Microsoft Office, CRM systems, and data entry.
- Outstanding Customer Service: World-class customer service is your mantra. Your empathy and enthusiasm radiate, and your skills enable you to facilitate informative and engaging customer interactions.
- Attention to Detail: You’re meticulous. Whether it’s accurately recording data or ensuring smooth operations, your administrative skills shine through.
Working arrangements
Working hours are between 09:00am – 07:00pm, subject to business needs. Normal working hours are 09:00am to 05:00pm - Monday to Friday, with flexibility to work 11:00am - 07:00pm during peak event season.
This is a blended role, where your work will be dual located between your home and our Birmingham office (B37 7YE).
At the BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. At the moment, the team typically go into the office once a week on a Wednesday. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.
What can we offer you?
Our Career Academy provides you with support, inspiration, and opportunities to help you unlock your full potential. We have a strong culture of internal progression and will actively support you to develop your career within the Customer Services team and the wider organisation.
Our generous staff benefits include:
• 30 days annual leave plus bank holidays
• Private medical insurance
• Dental health cover
• Contribution towards gym membership
• Pension with employer contribution up to 10%
• Life assurance
About us
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
What is the interview process?
We are planning first stage interviews to be a telephone interview Q&A and role play. The second interview will be an assessment centre at Birmingham Office (B37 7YE).
This is an exciting opportunity for a motivated individual to make a significant impact on the success of Destination Florida's fundraising efforts. If you have a passion and the skills for building great relationships, motivating, and inspiring others and helping to generate support from the local communities, we encourage you to apply.
This brand new role presents an unique opportunity for a motivated individual to lead our corporate fundraising efforts in the North West of England. You'll work within a small, dedicated team alongside 7 dynamic trustees with many years of experience and a network of volunteers.
Why join Destination Florida?
Everyone wants a purposeful job - to do something really meaningful and at Destination Florida we create magic, and we want you to be a part of that. In return for your hard work and passion we can guarantee pure delight, job satisfaction, meaningful interactions with our beneficiaries, access to some excellent benefits alongside our competitive pay. But that’s not all you will get to help plan, deliver, and attend an experience of a lifetime every two years when you travel with and support the charity to deliver joy to 75 children in Florida - how’s that for a perk?
Destination Florida offers life enhancing biennial trips to Florida for approximately 75 children with life limiting illnesses across the North West.
The client requests no contact from agencies or media sales.
We have an exciting opportunity for a Assistant Safeguarding Officer to join our amazing team.
Location: Gilwell Park, Chingford, London (with hybrid working)
Salary: £33,476 per annum Band E, Level 3 (inclusive of Outer London Weighting)
Term: Fixed Term until March 2025
Working Hours: 35 hours per week
We’re Scouts and everyone’s welcome here - all genders, races and backgrounds. Right across the UK, we help over 400,000 young people aged 4-25 gain skills for life and find their place in the world. We help them speak up, play their part and shine bright.
About the Assistant Safeguarding Officer Role:
As our Assistant Safeguarding Officer, you will be responsible for managing a caseload and giving support and advice to local volunteer managers in responding to concerns or complaints affecting the safety and welfare of young people; for progressing some safeguarding concerns and making the necessary referrals to statutory agencies where required. The Assistant Safeguarding Officer will work with Safeguarding Officers, and be supported and supervised by Safeguarding Managers.
What we are looking for in our Assistant Safeguarding Officer:
- Relevant experience and/or professional qualification in safeguarding/child protection/child welfare or related field
- Knowledge of the Scout Movement or similar youth organisations
- An understanding and acceptance of fundamental values of Scouting
- Knowledge of the Disclosure Bodies’ processes
- Experience of making referrals to and engaging with statutory agencies
- Experience of communicating with parents and carers regarding complex situations
- The ability to undertake risk assessments
Key responsibilities as our Assistant Safeguarding Officer:
- Assessing welfare concerns affecting young people in Scouts, including ‘children in need’: bullying, self-harm, and other welfare concerns
- Taking necessary action to appropriately address welfare concerns including, informing and advising the parents/carers of children subject to referrals
- Assessing lower threshold safeguarding referrals, including conduct and suitability issues
- Making referrals to statutory or professional agencies in respect of allegations and concerns affecting young people and adult members in Scouting
- Contacting statutory agencies to gain updates and outcomes of their enquiries, to allow Safeguarding Officers to proceed with safeguarding matters and allegations. Share Scouting updates with statutory agencies
- Operating within UK legislation and statutory guidance in relation to young people within Scouts, and adults who hold a Position of Trust
- Providing support and guidance to Scout volunteer managers to enable them to implement a local response to welfare concerns and allegations regarding adults and young people in Scouting, including supporting the suspension process where appropriate
As our Assistant Safeguarding Officer in return, we offer you:
- Work in a way that suits you, your role and your department
- Be proud to say you’re part of a team with Investors in People (Gold)
- Plenty of opportunity for learning and development
- 28 days holiday a year, plus bank holidays rising to 32 days after two years
- Four extra days to look after your family when they need you
- Three extra days over Christmas
We are proud to be a family-friendly employer and offer…
- Maternity/Paternity Leave
- Flexible working hours
- Store Discount at our Scout Store + other online benefits
- Study and volunteer leave
Don’t miss out on the opportunity to join our fantastic team! Click ‘Apply’ now!
Closing date for applications: by 11:59pm on Wednesday 5th June
Interviews will be held in-person at Gilwell Park on Wednesday 19th June 2024
The Scouts is an equal opportunity employer, and we are committed to diversity and actively seeking applicants from a wide range of backgrounds.
Strictly no agencies.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
re you an experienced contact centre professional with a passion for exceptional customer service? Do you thrive in an inclusive and innovative team environment?
If so, we invite you to join our growing contact centre team at the British Heart Foundation (BHF). As a Contact Centre Advisor, you'll play a crucial role in supporting our life-saving research.
About Us:
At the British Heart Foundation, we are dedicated to making a real difference. Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.
Our Contact Centre team is expanding, and we are seeking enthusiastic individuals with a strong customer focus to join us!
About the role
As a Contact Centre Advisor, you will be the first point of contact for our customers, supporters, and fundraisers. Your mission will be to provide an exceptional customer experience by keeping interactions Epic, Emotional, and Easy. Your daily tasks will include:
- Responding to and resolving inbound queries via telephone, email, and live chat.
- Providing information, taking donations, and resolving customer complaints or queries.
- Using our ticketing and CRM systems to update customer records with preferences and reasons for contact.
In this dynamic and customer focused role, you'll harness your active listening, empathy, and problem-solving skills to guarantee a seamless and positive customer experience.
About you:
We are looking for candidates with the ability to remain calm and patient in fast paced environment, providing consistent and engaging support, as well as the following key skills:
- Contact Centre Experience: Preferably you will have a proven track record in a contact centre or call handling environment, demonstrating your ability to handle inbound queries effectively.
- Passion for Customer Service Excellence: A genuine enthusiasm for delivering exceptional customer service, with a commitment to making every interaction a positive and memorable one.
- Excellent Communication: Strong verbal and written communication skills to convey information clearly and professionally to customers and colleagues.
- Digital Proficiency: Excellent IT skills and able to navigate multiple systems, allowing for seamless navigation and efficient customer support.
- Multitasking: You have the ability to handle multiple tasks simultaneously, prioritise effectively, and manage your own time efficiently.
- Adaptability: You can remaining calm under pressure, adapt to change, able to solve problems, and maintain a positive attitude.
With these essential skills, you'll be well-equipped to excel as a Contact Centre Advisor at the British Heart Foundation.
Working arrangements
This is a 6-month fixed term contract. While initially this role is for six months, could potentially lead to permanent job opportunities.
This is a blended role, where your work will be dual located between your home and our Birmingham office (B37 7YE), 9-5 Monday to Friday, totalling 35 hours per week.
At the BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. At the moment this typically the team go in once a week on Wednesday. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage
What We Offer:
Joining the British Heart Foundation means becoming part of our MyBHF Career Academy, where you'll receive support, inspiration, and opportunities to develop your career. We offer generous staff benefits, including:
- 30 days annual leave plus bank holidays.
- Private medical insurance and dental health cover.
- Contribution towards gym membership.
- Pension scheme with employer contribution up to 10%.
- Life assurance.
We prioritise the well-being of our employees through our Live Well. Work Well. Programme, which provides activities, opportunities, and guidance to help you lead a healthy and happy life, both at home and at work. We celebrate diversity and inclusion and encourage all our colleagues to be their authentic selves.
Interview Process:
Our interview process involves two stages. We will conduct the initial stage via telephone interviews, followed by an assessment centre, which will take place through in person at our Birmingham Office.
Hours 37.5 hours per week
Location Yorkshire (Leeds, Kirklees, and York)
Salary £41,355 - £45,283
Emerging Futures (EF) works across the country to support people affected by homelessness, addiction, and mental health challenges. Our greatest resource is our people, so we also offer generous annual leave, pension, employee assistance programme and other benefits.
About the role
As the Area Service Manager, you will be accountable for ensuring our contracts with partners and/or commissioners deliver to the highest standards, in a way that creates maximum impact.
Across Yorkshire, you will lead on the delivery of our coaching and behaviour change programmes alongside managing our expanding housing portfolio and housing support services. You will take responsibility for growing the business across Yorkshire with existing partners, other organisations and via Local Authority contracts.
As a member of the national Joint Leadership Team (JLT), you will help to shape and develop our services and products, ensuring that the EF’s growth remains rooted in our organisational values of respect, accountability, and integrity.
Our current contracts cover Leeds, Kirklees, and York, and you will be required to work across varying sites. You will directly manage a team of Service Managers and Team Leaders and be responsible for a growing staff team of over 25 individuals.
About you
You are an experienced operational leader who has a proven track record in managing front-line substance misuse, recovery and/or housing services.
As a values-led manager, you have a passion for developing services and staff to be the best they can be.
Organisation, planning, and communication skills come naturally to you, as you will managing competing priorities across a large geographical area.
You are flexible and can work autonomously, managing your own diary based on service needs.
What do our staff say about working for us?
“My professional development is being addressed all the time. I have had so much training while I have been here.”
“We try to create an environment where it’s ok not to be ok. I feel very blessed to be part of this organisation.”
Interested?
To apply, please send us your CV and a covering letter. Within your covering letter, please address the following questions:
- 65% of Emerging Futures employees have a lived experience of addiction, homelessness and/or the criminal justice system. Tell us how you would adapt your management style to accommodate our staff and what issues might arise?
- Managing services across different geographical areas is fast paced and can be challenging. Based on your experiences, how do you manage competing priorities to ensure you meet key performance indicators?
- Tell us about a time when your values and principles have impacted your management decision making?
A full job description is available to download.
If you would like to have an informal discussion about the role, email us and a member of our team will be in touch.
Closing date Monday 27th May 2024.
Interview date Thursday 6th June 2024.
Interviews will be held in our hub in Huddersfield, Kirklees.
The client requests no contact from agencies or media sales.
Job Summary
Are you a proactive, compassionate individual with proven experience of supporting young people with housing support and tenancy sustainment and of supervising staff and volunteers? Are you looking for a career-enhancing new opportunity?
If so, join St Giles as a Senior Specialist Mental Health Floating Support Worker where, working as part of a high-performing team, you will offer vital support to young people who require assistance when moving into independent living in order to address support needs and sustain their tenancies, as well as managing and supporting a Caseworker and volunteers to this new project.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this key role
Our successful candidate will lead by example, be the day-to-day expert within the team and be a positive role model to the team of caseworkers, escalating any concerns to the Team Leader or Service Manager as required. Working as part of a multi-disciplinary team, we will rely on you to provide support, advice and advocacy for young people and their families regarding accommodation, and to produce support and risk management plans based on assessments, while also delivering a holistic support service that will include practical help such as social and housing support, ETE options, benefits work, debt advice, liaising with utilities, appearing in court, and cleaning.
We will also rely on you to ensure, on a daily basis, that all monitoring information and evidence is being recorded and collated in line with agreed processes, that you contribute to the services’ out of hours rota as required, plus work closely with the Team Leader and Service Manager to ensure the team can work effectively e.g. identifying training opportunities and peer-supervision.
What we are looking for
- Proven experience of engaging positively with vulnerable young people or other vulnerable groups with understanding and knowledge of relevant policies and legislation
- Experience of using support plans to enable young people to successfully access and sustain accommodation and support services
- Substantial experience of providing support, advice and advocacy
- Experience in working as part of a multi-agency team, working together to achieve positive outcomes for young people and establishing links to further the aims of a project
- Substantial experience of assessing risk and implementing safety procedures when thinking about young people involved in or at risk of violence or exploitation
- Excellent interpersonal, relationship-building and communication skills, verbal and written
- A flexible, collaborative and professional approach to your work
As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will require an Enhanced Child and Adult with Child Barred DBS Check.
We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
Ref: MHSC-241
Closing Date: 06 June 2024 Interview Date: 13 June 2024.
At Spinal Muscular Atrophy UK (SMA UK) we are committed to supporting everyone affected by SMA so that they have access to the best care, support and treatment and there will be no barriers preventing full inclusion in society.
Our mission at SMA UK is to provide accurate information and a wide range of support services for people affected by SMA, while working to improve access to the best care, services and drug treatments today and funding research projects that can change tomorrow.
The role involves supporting the information, outreach, advocacy and community engagement teams with administrative tasks and ensuring we deliver the best possible support service for people affected by SMA.This is a full-time hybrid role with a minimum of 2 days per week at our head office in Stratford-upon-Avon.
Please submit a cover letter (max two sides of A4) along with your CV
The client requests no contact from agencies or media sales.
This role will oversee the organisation’s fundraising activity, building on good foundations and with a number of new activities in the pipeline to take our fundraising into the next phase. This role will be responsible for continuing the development and growth of a sustainable income generation pipeline from charitable Trusts and Foundations as well as other income streams, in order to meet the organisation’s grant making objectives. Income generation is a top priority for the Charity, ensuring we can fund as much sight-saving research as possible. The post holder will have a strong background in Trust and Foundation fundraising, but also bring experience in building new income streams and knowledge of various types of individual giving, as well as some prospect research expertise to help the organisation grow its network of potential supporters.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
he opportunity
In this role, you will support high value fundraising activities, covering High Value Corporate, Community and Major Gift Teams.
You will provide expert assistance to fundraisers in the areas of systems, processes, and planning to enable efficient and effective high-value donor-facing activity.
You’ll use innovation, problem solving and process support to pursue productive and best practice ways of working.
Your responsibilities will include:
- Prospect identification and research
- Prospect management
- Due diligence
- Compliance and regulatory responsibilities
- Database management
- Collaborating with internal teams
This role will involve some travel across the U.K.
Working arrangements
At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview.
About the role
As our ideal candidate, you’ll have strong research and analysis skills, as well as an understanding of prospect research principles and ethics, gift capacity indicators, and fundraising strategies.
As an expert communicator, you have excellent writing skills and experience creating various types of documentation for different audiences. You also have the ability to build and develop strong working relationships with stakeholders at all levels.
To excel in the role, you will have:
- Familiarity with research resources and tools (ALF, FAME, and online)
- Experience using a CRM database (such as Raiser’s Edge, Salesforce, or Microsoft)
- Understanding Data Protection, ICO, GDPR, and PECR Guidelines
- Ability to handle sensitive and confidential information with tact and discretion
- Good planning and time management skills
About us
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Benefits
To find out more about the benefits available at the BHF please download our benefits document at the bottom of the page.
Interview process
Please note, interviews will be held via MS Teams on Wednesday 5th and Thursday 6th June.
Please note that we are unlikely to be able to sponsor applicants for this role, as it does not meet the minimum salary criteria for sponsorship eligibility.
Full time (flexible working options available)
Hybrid – Farringdon, London/Home based
Closing Date: 9 June 2024
Ref 6729
Join the General Counsel's Division as our new Incident Reporting Manager. If you can manage and configure databases to meet business needs, communicate effectively with users, and enjoy data analysis, we would love to hear from you!
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the role
Save the Children has an ambitious strategy, which requires us to take and manage an appropriate level of risk, often in complex environments, in order to improve the lives of the most marginalised children and communities that we work with. We are a large, complex charity and risk touches every part of the organisation and all aspects of what we do.
This is a new role within our General Counsel's Division and you will work with a wide variety of specialist teams across SCUK (e.g., Safeguarding, Legal, Health & Safety) who investigate incidents reported through SCUK's incident reporting and case management IT system (IRCM system).
You will act as the product owner for the system and will be the main point of contact with the software provider, responsible for ensuring that the system is configured and operating effectively to meet business needs and ensure that we can maximise use of the incident data.
A key objective for this new role will be to develop insightful reports and dashboards that help us analyse and monitor incident data relating to key areas of risk in SCUK's work, for example safeguarding, fraud, and health and safety. The aim will be to develop reporting and analysis that can identify trends and root causes to help us learn from incidents and improve the ways in which we respond to risks.
Key accountabilities will include:
Act as Product owner of SCUK's incident reporting and case management IT system (IRCM system):
- Responsible for the overall management of the system and ensuring that it is configured and operating effectively;
- Collaborate with specialist teams (e.g. Safeguarding, Fraud, Health & Safety) to understand business needs, gathering feedback on issues and functionality requirements, and exploring solutions and improvements;
- Manage the relationships with the ICRM software provider, SCUK technology team, and specialist teams to support the ongoing use of the system and to coordinate system updates and improvements;
- Review how we are utilising the system and the current licensing arrangements and make recommendations to optimise efficiency and cost effectiveness;
- Ensure training and user guides are available for new users and communicate system functionality updates to all users;
- Maintain high standards of data protection compliance in the configuration and use of the system through the completion and maintenance of privacy impact assessments;
- Develop mechanisms to monitor data quality for consistency and accuracy.
Incident analysis and reporting:
- Use appropriate data analytical tools such as Excel and Power BI to enable regular analysis of incident data to detect and monitor trends, including the proactive identification of emerging areas of risk and their causes;
- Develop clear and user-friendly reporting formats, such as dashboards and trend analysis, tailored to different audiences, including the Executive Leadership Team, the Audit and Risk Committee, and specialist teams;
- Convert data into actionable intelligence that enables the organisation to learn from incidents and highlights areas for improvement.
Reporting and case management processes:
- Monitor data quality from incident reports and liaise with specialist teams and incident reporters to ensure information is accurate and complete;
- Carry out initial triage of new incident reports, ensuring they are allocated to the correct specialist teams;
- Ensure mechanisms for reporting incidents through the IRCM system continue to meet the needs of incident reporters and specialist teams, as well as the teams managing regulator and donor reporting requirements;
- Track timely progress of cases to closure in line with agreed protocols
Stakeholder communication:
- Develop a communications plan to promote awareness around incident reporting throughout the organisation and relevant external stakeholders
- Manage the incident reporting and case management Sharepoint site and intranet pages, ensuring the provision of helpful and up to date information about incident reporting and investigation processes and procedures
- Act as focal point for promoting awareness of incident reporting as an important part of protecting people and assets, and in doing so contribute to a culture of openness and learning;
- Coordinate regular meetings for system users from specialist teams to share IRCM system knowledge and best practice, discuss common issues, trouble-shoot and monitor case management Key Performance Indicators;
- Assist with the timely completion of incident reports for institutional donors such as FCDO and other relevant external agencies/regulators
About you
You will need to be self-motivated and proactive with the ability to work independently, whilst also enjoying teamwork and able to work collaboratively with a diverse range of internal stakeholders across SCUK in order to understand business needs and develop appropriate solutions.
As the key point of contact for system users, providing training and guidance, and managing user access you will have strong interpersonal and communication skills. You will also build awareness around incident reporting processes and responsibilities with staff and volunteers throughout SCUK, helping to ensure that reporting is integrated in all SCUK's programmes.
To be successful, you'll demonstrate:
- Experience in high-level project management with excellent communication skills, both verbal and written.
- You are self-motivated; proactive and able to deliver results.
- You actively seek to improve existing processes and practice, and demonstrates a high degree of flexibility and adaptability to manage multiple tasks in a fast-moving environment.
- The ability to build credibility quickly and to communicate with impact, including influencing at senior management level.
- Excellent interpersonal skills, enjoying teamwork and high ethical standards.
- Experience configuring or managing an IT system or database.
- Knowledge of and/or experience in data analytics or the use of reporting tools such as Power BI.
- Awareness of risk management principles is desirable.
- Knowledge of and/or experience in incident reporting or case management is desirable.
- Knowledge of or experience in one or more of Save the Children's reporting areas (e.g., safeguarding, fraud, risk, health and safety) is desirable.
- Proficiency in the use of Microsoft Office Suite, including Excel, Word and PowerPoint, and ability to quickly learn to use new software.
- Discretion in dealing with confidential information.
- Commitment to Save the Children's vision, mission and values.
What we offer you:
Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
- We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
- We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. You can read more about our benefits here.
Closing date: 9th June 2024
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
Ways of Working:
The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter). This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building.
Please note: travel costs to your contracted office will be at your own expense.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.