"Fundraising Manager" Jobs

We are looking for someone who is outgoing and enthusiastic to join our Supporter Care team, who will carry out essential supporter engagement and administrative activities associated with marketing campaigns, donations, fundraising events and requests for materials. With previous experience of providing excellent customer service, you will have the ability and confidence to communicate with a variety of people, engaging with supporters by phone, email and in writing about a wide range of enquiries. 

The Supporter Care team at Alzheimer’s Research UK is often the first point of contact in the charity for supporters, potential donors and members of the public. The Supporter Care Administrator works alongside five other team Administrators handling supporter enquiries, processing donations, and thanking supporters to ensure an excellent standard of customer care and to generate the maximum amount of income for dementia research. This role reports to the Senior Supporter Care Officer (SSCO) and ensures that the team successfully deliver an efficient and a first-class supporter experience for the charity.

This is a 12-month fixed term contract, or on return of the substantive post holder, due to a secondment. This role will you to be in the office 2-3 days per week depending on business needs.

Main duties and responsibilities of the role:

Supporter engagement

· Answering inbound telephone calls; responding to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials.

· Managing email enquiries, either by responding or forwarding as necessary.

· Responding to written enquiries received in the post.

· Making outbound telephone calls in order to increase the value of, or to retain supporters; including thanking, obtaining Gift Aid declarations and reactivating lapsed donors.

· Recording feedback received by the charity and assisting in the resolution of complaints.

· Champion high quality supporter care, ensuring that all supporters and members of the public have an excellent experience when contacting the charity.

 Donation processing, database and general administration

· Processing donations from telephone calls and mailings, acknowledging supporters appropriately.

· In Memoriam giving; sending out materials, processing donations and sending appropriate acknowledgements to donors, Funeral Directors, and the Next of Kin.

· Regular giving; processing new Direct Debit instructions and Standing Order payments, amending and cancelling gifts as necessary.

· Processing and thanking donations relating to regional fundraising and sporting events.

· Ensuring the integrity of the database (currently Salesforce), by amending supporter details as necessary.

· Opening and batching incoming post.

· Updating team procedures as required.

· Archiving, scanning and filing documents.

What we are looking for:

· Experience of working in a customer facing role.

· Experience of handling queries and complaints.

· Confidence working with computers – good knowledge of Word, Excel, Outlook and CRM databases.

· Excellent written and spoken communication skills.

· Engaging and professional telephone manner.

· Ability to work with a high level of accuracy and attention to detail.

· Good organisational skills and the ability to prioritise workload.

· Professional and hard-working team player.

· Outgoing, enthusiastic and able to remain calm under pressure.

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £22,000 per annum, plus benefits

Please download the Vacancy Pack for more information.

The closing date for applications is the 19th May 2024 with interviews likely to be held week commencing the 27th May 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, your CV will be anonymised as part of the selection process.  Should you need any adjustments at either the application or interview stage, then please do contact us via our website.

How to apply:

Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK:

Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:

• 48th in the 100 Best Large Companies to Work For in the UK.

• 19th in the 100 Best Companies to Work For in the East of England.

• 3rd in the 50 Best Companies to Work For in the Charity Sector.

In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.

In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.

In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. 

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

This is an exciting opportunity to join our highly motivated and passionate team as an Operations Assistant.

This role is at the heart of the charity and perfect for someone who wants to develop their administrative skills in the not-for-profit sector.

The successful candidate will have excellent administrative skills, and be highly organised, with excellent time management skills and the ability to juggle a variety of tasks. You will oversee the day-to-day running of the office and offer administrative support across the teams. 

Benefits:

• Flexible working options including hybrid working
• Pension with 5% employer contribution
• 25 days holiday entitlement per annum plus bank holidays and the working days between Christmas and New Year
• Additional day off for your birthday
• Volunteering day per year
• Enhanced sick, maternity and adoption pay
• Sarcoma UK Life Insurance Scheme
• Health and wellbeing:
  • Health Cash Plan
  • Therapy sessions
  • Wellbeing Group
  • Team activities throughout the year
• Interest-free season ticket and bicycle loan 

Our Values: 

• Pioneering we are leading the way to a better future for the sarcoma community.
• Together we are creating a community to make a difference for all those affected by sarcoma.
• Expert we use our expertise in understanding sarcoma to deliver better outcomes. 

Duties and key responsibilities: 

Office Maintenance

• Oversee the general maintenance of the office.
• Manage office supplies by tracking office inventory and replenishing supplies including kitchen and stationery.
• Ensure the office and meeting rooms are well-maintained.
• Manage Sarcoma UK storage, ensuring it is fit for purpose.
• Liaise with office contractors and service providers to ensure the office runs efficiently.
• Assist with office refurbishments, expansions, and relocations.

Administration

• Be the first point of contact for all enquiries to our telephone switchboard and info@ mailbox, responding in a timely manner to all enquiries and delegating across the team where relevant.
• Manage the daily postal system including opening post and recording donations on the finance spreadsheet.
• Managing deliveries to the office and organising couriers.
• Organise travel and accommodation bookings across the whole charity including fundraising events.
• Organise travel, meetings and staff attendance at events including the British Sarcoma Group conference.
• Make any bookings and arrangements for the team that involve financial transactions, for example booking travel, conferences, training courses, flowers for supporters and event purchases.
• Provide meeting room management, including bookings and catering.
• Carry out ad hoc administrative tasks for other departments when requested e.g. fundraising and information send outs during busy periods or absence.

Health & Safety

• Ensure compliance with health and safety procedures, maintaining a safe working environment in the office. This
• Regular health and safety inspections of the office and workstations.
• Carry out regular DSE tests
• Arranging regular PAT tests
• Cary out fire risk assessments (training will be provided)
• First aid assistance and maintain the first aid supplies (training will be provided)
•  Review and update the health and safety policy.

Other

• Support the operations team when required, this will include finance, database, and HR functions.
• The post holder will be working in a developing environment, and they will therefore be required to undertake other appropriate duties as necessary for the efficient operation of Sarcoma UK.

Avon Wildlife Trust is looking for a Supporter Care Assistant to provide our members and supporters with a high quality supporter experience.

This role would suit someone who enjoys working in a friendly, dynamic environment where everything we do is to help local wildlife and allows us to connect with supporters who share our love of wildlife.

The successful candidate is likely to enjoy variety, being well-organised and the chance to ‘go the extra mile’ for our valued supporters.

Overall Purpose of Job

To provide our supporters, including Avon Wildlife Trust members, with a high-quality supporter experience.

Main Responsibilities

Support from our membership and donors provides a vital source of unrestricted income that supports the charity’s work with wildlife.

The Supporter Care Assistant is responsible for efficiently administering the ‘supporter journey’ so that everyone is welcomed and thanked promptly and personally. This includes regular actions such as:

· adding new members to our Customer Relationship Management (CRM) system

· steps to ensure that the personal data we hold is accurate and used for the purposes given, in line with regulations such as GDPR

· responding to supporter queries

· sending routine correspondence

· working with other team members to support the smooth running of various fundraising processes.

Avon Wildlife Trust is a charity dedicated to working with local people for local wildlife, covering the West of England region (former county of Avon). It is supported by more than 17,500 members, manages over 30 nature reserves and is one of 46 Wildlife Trusts in the UK. We want to see nature restored on a grand scale across the Avon region, with one in four people taking action for wildlife.

Avon Wildlife Trust is an equal-opportunity employer. We are committed to developing an inclusive and diverse organisation where everyone feels supported, valued, and able to be their full selves. To achieve our vision of seeing nature restored on a grand scale across the Avon region, we need talented and more diverse people on nature’s side.

The main responsibilities of this role include:

· Respond to supporter queries and feedback across telephone, email, letter or via Orbis UK’s paid social advertising channels. Ensure supporters receive a great experience and feel happy to continue supporting Orbis in future.

· Oversee and deliver thank you communications in response to donations.

· Record and respond to positive and negative feedback when received.

· Update processes on an ongoing basis to ensure they are as efficient as possible. Provide feedback internally on the effectiveness of supporter journeys.

• Assist with the administration of the Raiser’s Edge (RE) database and provide assistance to the Database team when needed.
• Assist the Supporter Engagement Manager in the planning, creation and evaluation of fundraising and communications campaigns where required.

Do you have experience of outbound calling in a call centre environment? Do you thrive on connecting with people and making a difference? 

Look no further! Join our team as a fundraising call centre agent and contribute to world free from the fear of heart and circulatory diseases. A world without heartbreak.

About the role
As a valued member of our Customer Engagement team, your role will be pivotal in driving our support and fundraising efforts through outbound calling. Your mission is to connect with our British Heart Foundation (BHF) supporters, who are the lifeblood of our organisation.

Here’s how you’ll make a difference:

• Supporter Engagement Specialist: Connecting with our BHF supporters through outbound calls. 
• Fundraising Event Advocate: Promoting major fundraising events like the London Marathon and the London to Brighton Bike Ride. 
• Customer Experience Ambassador: Enhancing satisfaction and relationships through social media and stewardship activities. 

Working arrangements

We have two 6-month fixed term contracts available. These roles, while initially for six months, could potentially lead to permanent job opportunities.

Working hours are between 09:00am – 07:00pm, subject to business needs. Normal working hours are 09:00am to 05:00pm - Monday to Friday, with flexibility to work 11:00am - 07:00pm during peak event season.

This is a blended role, where your work will be dual located between your home and our Birmingham office (B37 7YE). 

At the BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.  

Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.  

About you

• Outbound Calling Experience: You’ve honed your skills in a call centre environment, where you’ve built strong relationships over the phone. You can use your experience in this environment to enhance our customer experience and drive fundraising revenue.
• Exceptional Communication Skills: Your written and spoken English is impeccable. You’ve previously  experience engaging  with customers via social media.
• Tech Proficiency: Your computer literacy is top-notch, you have experience with Microsoft Office, CRM systems, and data entry.
• Outstanding Customer Service: World-class customer service is your mantra. Your empathy and enthusiasm radiate, and your skills enable you to facilitate informative and engaging customer interactions.
• Attention to Detail: You’re meticulous. Whether it’s accurately recording data or ensuring smooth operations, your administrative skills shine through.

What can we offer you? 
 
Our Career Academy provides you with support, inspiration, and opportunities to help you unlock your full potential. We have a strong culture of internal progression and will actively support you to develop your career within the Customer Services team and the wider organisation. 
 
Our generous staff benefits include: 
• 30 days annual leave plus bank holidays 
• Private medical insurance 
• Dental health cover 
• Contribution towards gym membership 
• Pension with employer contribution up to 10% 
• Life assurance 

Challenge and Community Executive, Global’s Make Some Noise

We are Global's Make Some Noise - the official charity of Global, the Media & Entertainment Group 
 
Global’s Make Some Noise is a national charity that improves the lives of disadvantaged people across the UK. We believe everyone deserves to feel safe, feel well, feel included and feel prepared. We work across four key areas: providing shelter and safety, supporting physical and mental health, preventing isolation and improving life skills.  
 
We harness the power and reach of Global, the Media & Entertainment Group to raise money and awareness for small and local charities across the UK that are supporting disadvantaged people in our communities.  
 
Reporting of the role  
 
This role is positioned in the fundraising team, who are targeted to raise income across Make Some Noise’s and Global’s platforms and partners.

Global’s Make Some Noise is part of Global Goodness, harnessing the power and reach of our brands to support small charities across the UK, raising vital funds and awareness to help the people who need it most in our communities.

Guide Salary:

The salary for this role is circa £25,000.

Overview of job  
 
This is an opportunity for an enthusiastic fundraiser to expand skills by working on various fundraising activities, engaging communities across the UK to fundraise for brilliant causes. The shape of the role will evolve across the year according to our external and internal campaign priorities. 
 
3 best things about the job  

• You’ll get to use your skills to make a positive difference, working with good causes and great people from charities across the UK! 

• You get to work closely with people right across the business, through managing Global’s passionate group of charity champions (‘Noise Makers’) – helping them to plan and implement numerous fun internal fundraising activities and events for Make Some Noise.

• You’ll have the opportunity to develop a variety of fundraising and community stewardship skills through creativity and innovative thinking.​

 Measures of success – In the first few months, you would have:  

• Recruited and stewarded participants through challenge events such as the London Marathon and Ride London, supporting participants to reach their fundraising goals.

• Proactively research and pitch new fundraising opportunities to the team within the community and challenge space. 

• Began discussion about the coordination and project management of all staff fundraising activities for ‘Make Some Noise Day’– the biggest day of the year for Global’s staff. 

Responsibilities of the role  

• Be a point of contact for all challenge participants and community fundraisers.

• Provide exceptional stewardship support and execute creative fundraising ideas to help participants reach their fullest potential.

• Work with fundraising platforms to create automated workflows and streamlined user journey. 

• Lead the ‘Noise Makers’ to deliver Global’s staff income target by helping to implement a variety of exciting and lucrative fundraising activities in all Global’s offices across the UK 

• Be the dedicated point of contact with Global’s People & Culture (HR) team to deliver internal fundraising operations relating to Make Some Noise Day.

• Work with the marketing team to design and deliver first-rate supporter care and resources for activities.

• Ensure accurate records are maintained on our fundraising databases, and assist with account administration including invoices, payments, contracts, processes and reporting.

• Write-up post-project reports and analysis, suggesting areas of improvement.

• Manage budgets, looking for efficiencies and proactively spotting fundraising opportunities.

• Oversee quarterly invoicing and stewardship of community recycling partners.

• Support with stewardship of partners and high-value-supporters, such as co-ordinating gift-in-kind donations, volunteering opportunities and studio tours for VIP guests.

• Identify, propose and develop fundraising opportunities within defined communities, such as schools and universities. 

• Provide colleagues with ad-hoc administrative support, such as responding to enquiries, minute-taking, invoicing, contracts and stocktakes, and support with prizes, event materials and marketing assets. 

What you will need  
 
The ideal candidate will be proactive and willing to develop and implement innovative solutions, capable of the following: 

• Background: Experience of challenge events or community fundraising - ideally in a charity, media or client-focused environment.

• Planning: You’ll be highly organised, with demonstrable experience of working under pressure, often to tight deadlines.

• Community: You’ll be able to exercise empathy, patience and consistency when dealing with supporters. 

• Relationships & interpersonal skills: You’ll be an excellent communicator with the ability to build rapport, relate to others and improve potential from relationships – over the phone, via email and face to face. 

• Attention to detail: An excellent level of literacy is crucial, along with an error-free ethic, double checking your work and eliminating mistakes and typos before sending on. 

• Systems: Ideally, you’ll have experience using online fundraising platforms (e.g. Just Giving and Enthuse) and will have a general understanding of how online ticketing and auction platforms work. 

• Writing: You’ll be confident in writing with a high standard of literacy and strong attention to detail. 

• Learning: You’ll have a desire for continuous learning of best fundraising practice.

• Numeracy: Strong numeracy with experience of using formula in Excel; managing budgets, on the look-out to raise the maximum amount of money for the greatest return, and the sense to take action when figures don’t look right. 

• Proactivity: A proactive thinker, always looking to spot opportunities and using your initiative to spot issues before they occur.

• Team player: We’re looking for a supportive, enthusiastic and proactive team member with a ‘can do’ attitude and tenacity to see projects through to the end. 

Everyone is welcome at Global

Just like our media and entertainment platforms are for everyone, so are our workplaces. We know that we can’t possibly serve our diverse audiences without first nurturing and celebrating it in our people and that’s why we work hard to create an inclusive culture for everyone. We believe that diversity will set us apart, so no matter what you look like, where you come from or what your favourite radio station is, we want to hear from you.

About You.

Are you passionate about communicating a message of hope and transformation that will engage current donors as well as recruit new supporters in financing our work to welcome and empower refugees and asylum seekers?

Are you a team player who can work well with others, whilst also being a self-starter who can show initiative?

Are you creative, with a flair for communicating in a way that is striking, personable and engaging?

Are you meticulous in written communication, with a keen eye for grammar, spelling, and structure?

Are you comfortable working digitally, embracing new developments in tech?

Are you an exceptional communicator looking for a new challenge in a supportive, dynamic team?

If that describes you, then you sound like the perfect fit!

Context of the role.

The successful candidate will be guided by the Communications & Fundraising Officer to communicate the experiences of refugees and asylum seekers and demonstrate the impact of Upbeat Communities to our supporters and followers, as well as to new audiences. They will have a positive attitude and love communicating what we do as a charity.

The role can mostly be done remotely; however, it will be required for the candidate to travel to our base in Derby a minimum of 1 day a week to stay connected to the team, and for team meetings and training as and when they occur.

About us.

Upbeat Communities was founded in response to the needs of refugees arriving in the UK and the stories they shared of their lives and their journeys. Through building relationships with those from refugee communities we were able to identify their needs and the best ways to respond.

One of the best resources a refugee can have to help them settle in their new home is a good social network. Relationships and connectedness can help overcome the many challenges faced by those seeking refuge. With this aim, we want to help connect refugees into community.

Our name reflects our vision to see thriving, positive communities where refugees can contribute and make the most of opportunities.

We greet new arrivals with our Welcome Boxes befriending project. We offer free English classes and community activities to help refugees (adults and children) integrate. We empower refugees to rebuild their lives through Host Derby (temporary accommodation), mentoring (careers guidance) and the UK Refugee Resettlement Scheme, which local authorities contract us to deliver. We also empower the local community through awareness raising.

Our organisational values, lived out by our staff and volunteers, are:

We work to WELCOME. We create COMMUNITY. We are inspired to act with INTEGRITY.  We exist to EMPOWER. We are committed to CREATIVITY. We run on RELATIONSHIPS. We are proud to be PROFESSIONAL. We have COMPASSION at our core.

Upbeat Communities' Christian ethos is the motivation for starting and the basis for our values. Jesus's primary message was 'to love your neighbour as you love yourselves'. We seek to embody this by showing love and compassion to refugees who have been displaced by war, conflict, or persecution. Many of our team are Christians but we are eager to build a team that is representative of the diverse nationalities, faiths, and life experiences of the communities we work with.

Main duties and responsibilities:

Content creation

•  Creating written and visual content for social media and our website.
• Finding useful resources, articles, and news to be shared on our website, blog and social media.

Social media and website

•  Day-to-day management of Upbeat’s social media accounts including creating and scheduling content, replying to messages, and interacting with followers.
•  Updating the website with relevant images, statistics, and news.

Supporter stewardship

• Following Upbeat’s donations process, ensure donors are thanked in an appropriate and timely manner, and that all communications are logged on to our database (Donorfy).
• Researching local fundraising or awareness-raising opportunities and events.

Other

• Working with Upbeat’s Communications & Fundraising Officer on larger-scale fundraising campaigns throughout the year, as well as the communication of these campaigns.
• Making an active contribution to the overall work of Upbeat Communities through team meetings, staff training, awareness and fundraising events, and any other appropriate activities.
• Being committed to and working in accordance with Upbeat’s values and ethos, as well as adhering to all organisational policies and procedures.

Person Specification:

We are looking for an exceptional candidate who can demonstrate the following qualifications,

experience and skills.

Qualifications & Experience

• Demonstrable experience of excellent use of the English language, particularly written.
• Experience of a wide range of communications, marketing, and media.
• Experience managing social media accounts.
• Evidence of past written work that can be presented on request.
• Experience of creative work e.g. graphic design, video editing or photography.
• Confidence writing lively, compelling copy.
• Experience of working collaboratively, especially in small teams.

Skills and attributes

• Compassionate and excited to have the opportunity to work alongside refugees.
• Team player who can work well in collaboration with others.
• Excellent use of the English language, with a keen eye for grammar, spelling, and structure.
• Creative.
• Comfortable in connecting and networking with a wide range of people using a broad variety of communication methods.
• Ability to speak about the needs, work, and vision of Upbeat Communities with passion, accuracy, and clarity.
• Well organised and able to manage and prioritise workloads.
• Strong understanding of technology and information systems relevant to the role (e.g. Microsoft 365, Donorfy, Mailchimp, Typeform, Squarespace and Meta Business Suite).
• Calm and consistent manner, able to demonstrate initiative, problem-solve and to work well under pressure.
• Excellent interpersonal skills. Diplomatic, articulate and the ability to forge good working relationships with colleagues.
• Proven ability to write succinct, intelligent, creative copy that can be used for fundraising and communications.
• Meticulous attention to detail.
• Understanding of cultural diversity and the ability to work with people from a range of different cultures.

Other:

• Knowledge of the needs of refugees and commitment to their support, wellbeing and empowerment.
• Commitment to Upbeat Communities’ Christian ethos and values.
• The right to work in the UK.

What we offer as an employer:

We think Upbeat Communities is a great place to work. Here’s what we provide for our staff:

• 25 days holiday plus 8 Bank Holidays for full time staff (pro rata for part time staff).
• Flexible working to promote a good work / life balance.
• Opportunities for continued training and development.
• Annual team retreat to recharge, re-envision and build relationships across the team.
• Regular support and supervision.
• Competitive pension scheme (5% employer contribution matched by 5% employee contribution).

As the Trust and Grants Manager, you will be responsible for generating income from trusts and grants. Based within the Development Team you will look to identify funding opportunities to secure funds to ensure the Hospice successfully achieves its objectives and development plan. With experience of writing bid writing, trust applications and reporting you will have excellent attention to detail and effectively manage deadlines. We are looking for an excellent team player and communicator who is ambitious and solution focussed and has the energy and passion to drive forward our aspirations and operational goals.

Remote or Hybrid working considered. 

Who we are:

 Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background. 

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. 

We place strong emphasis on long-term development projects that build the capacity of local people helping themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.

Summary of the role:

This role will provide day-to-day administrative support and project support to the department head and the overall team to ensure the successful delivery of the organisation’s operations in an efficient manner. This role will focus on generating reports, tracking progress, and ensuring all the necessary processes relating to compliance, finance and HR are completed in a timely and accurate manner.

About the Role:

1. Develop a thorough understanding of Muslim Aid’s work areas in order to ensure strategic linkages / appropriate dissemination of information or assignment of actions.
2. Develop, maintain and review administrative systems to achieve maximum efficiency and to have high-level exposure across the organisation including admin, finance, IT, HR, supporter services, IP, comms etc.
3. Prepare purchase orders and document payments according to Muslim Aid’s financial procedure and in conjunction with the Finance team to ensure speedy payment of invoices for internal / external stakeholders.
4. Assist the Head of Income Generation and Marketing with the preparation of PowerPoint presentations, documents, briefing papers, action points and reports as requested and to track work across all relevant departments to ensure the nominated Manager undertakes action within the agreed timeframe.
5. Provide administrative support to Head of Income Generation and Marketing in preparing and drafting correspondence, booking meetings, minute-taking, planning and supporting events, organising travel and preparing travel itineraries and relevant tasks as required by the Head of Income Generation and Marketing.
6. Be the gatekeeper and first point of contact to stakeholders, assessing priorities, redirecting calls, enquiries, and face to face meeting appointments.  

About You:

1. To be successful in this role you will need:
2. Educated to Bachelor’s degree level.
3. Experience of organising and coordinating meetings and events.
4. Ability to manage your time and prioritise tasks to meet deadlines and maintain a structured workflow.
5. Ability to utilise task management tools to track progress, set reminders, and monitor completion of tasks and projects.
6. Ability to effectively communicate with team members and all stakeholders to relay information and ensure alignment on goals and objectives.
7. Provide excellent customer service to internal and external stakeholders, ensuring their needs are met promptly and efficiently.

Why you should apply:

Are you searching for a fulfilling and impactful career opportunity that allows you to make a positive difference in people's lives while building valuable skills and experiences? If so, applying for the Administration Support Officer (IGM) role might be the perfect choice for you.

Benefits you will enjoy if you work for us: 

• 37 days holiday (including Bank Holidays and Privilege days) 
• Hybrid working (working in office 2 days a week)
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 

To apply please submit your cover letter (no more than 1 page) and CV.

BRAC UK is offering a 3 month paid internship this summer in memory of our colleague Helen Turner. This internship will invite the successful candidate into the exciting and fast-paced world of fundraising for a major global NGO, BRAC.

BRAC is a southern-led international development charity with the vision for a world free from all forms of exploitation and discrimination. By partnering with over 100 million people and working across 17 countries BRAC aims to empower people and communities in situations of poverty, illiteracy, disease, social and climate injustice. The interventions aim to achieve large scale transformative change through economic and social programmes enabling people to realise their full potential.

Working mainly alongside the partnerships team, the international development intern will learn about the entire fundraising cycle, from prospecting donors to contracts being signed. The intern will also gain experience of working within the communications and advocacy team, a crucial part of the organisation in raising the profile of BRAC.

Job Description 

Job Title: BRAC UK Helen Turner International Development Internship

Reports to:  Partnerships Manager

Location: Southwark, London

Salary:  £25,440.00 per annum

Closing date 31st May 2024

The Major Gifts Stewardship Assistant is responsible for an existing portfolio of approximately 150+ individual, trust, and corporate donor relationships. Main responsibilities include:

· Maintaining the current portfolio of donors.

· Uplifting donors to give at higher levels, where possible.

· Supporting the trusts and foundations of new business processes through research and outreach.

Hours: 37.5 hours per week, Mon-Fri

Duration: Permanent

Location: London - hybrid (at least 2 days in office per week)

Salary: £28,011.50 per annum

Job Purpose:

To be an integral part of the Philanthropy team, providing stewardship to individuals, trusts and foundations, and corporate supporters (typically, yet not exclusively, at the £5,000 to £20,000 level). You will be responsible for a portfolio of major donors, ensuring their continued support of MSF.

Requirements

KNOWLEDGE, SKILLS & EXPERIENCE

Essential:

• Excellent and engaging written communication skills and ability to adapt style to suit a wide range of supporters.

• Confident interpersonal and verbal communication skills, including diplomacy and negotiating skills.

• Ability to deal with people at all levels and from a wide range of backgrounds.

• Accuracy and excellent attention to detail.

• Proven organisational skills with experience of managing multiple tasks and prioritizing effectively.

• Experience of working in an office environment, maintaining effective administrative systems and procedures.

• Flexible, can-do attitude and good team player – this role involves working very closely and collaboratively with colleagues in the UK and overseas.

• Ability to work independently to general guidelines, with capability to use initiative and seize opportunities.

• Computer literate and confident in using all Microsoft Office programs.

• Fluency in written and spoken English.

• Commitment to the aims and values of MSF.

• Willingness to travel within the UK.

Desirable:

• Work experience in fundraising, marketing, or sales.

• Experience in bringing in income against targets.

• Experience of working with senior decision makers.

• Experience using a CRM system.

• Interest in international, humanitarian work.

• Willingness to travel internationally.

Other information

Recruitment timetable:

• Closing date for applications: 6 May 2024, 11.59pm (BST)

• First and second round interviews: w/c 13 May 2024

Please note, you will be asked to complete a task as part of the interview process.

Right to work in the UK

Candidates must have the right to work in the UK. Please click here to check whether you have the right to work in the UK. If you would like to discuss your right to work status further, please contact us.

Accessibility

We are committed to removing barriers for people with specific accessibility needs. If you need an adjustment to the recruitment process to be considered for the role, please let us know.

Examples of adjustments we can make:

• offering you an alternative if you are unable to use our online application system.

• providing necessary information, such as the job description or assessment materials, in an alternate format

• allowing you to have someone with you during an interview for example, a Sign Language interpreter.

Diversity, Equity, and Inclusion

We are a welcoming, diverse, and inclusive organisation. MSF UK thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. We are committed to our values on equity, diversity, and inclusion. Please read our Equality & Diversity policy for more information.

MSF UK is an equal opportunities employer. We are committed to diversity and creating an inclusive environment for all employees. We encourage applications from all sections of our diverse community.

Safeguarding

MSF UK/IE is dedicated to safeguarding everyone who comes into contact with the organisation, for whatever reason and however brief. All posts are subject to safer recruitment process which include robust reference requests, scrutiny of employment history and where applicable criminal record and barring checks.

Our safeguarding commitment is underpinned by policies and procedures which encourage and promote safe working practice across the organisation. On joining MSF UK/IE you will be required to attend safeguarding training to ensure responsibility for and maintaining safe working practice and to safeguard our teams, beneficiaries, and communities.

We look forward to receiving your application!

The opportunity:

Battersea’s multiple award-winning Income Generation department raises around 60% of the Charity’s total income. Working with colleagues across the organisation, they provide members of the public and organisations with opportunities to engage with Battersea and to support our work. Within this department sits the Challenge and Public Events team who deliver challenge events, including charity places in the London Marathon and Royal Parks Half Marathon, and our multiple award-winning Muddy Dog Challenge series.

This team is looking for someone to join them as a Challenge and Public Events Assistant on a 6-month contract, to be the first point of contact for fundraising products, In-Celebration and community supporters, as well as our carol concert attendees, delivering exceptional supporter care and building long-lasting relationships. They will also provide administrative support to the Senior Challenge & Public Events Officers to deliver a portfolio of fundraising events and activities, as well as take the lead on small projects.

This will be a rewarding opportunity to play a role in giving the dogs and cats in our care a better life, and we are looking for someone who has experience of delivering outstanding supporter/customer care, is able to work collaboratively with colleagues from other teams, and has a full, valid UK driving license and is confident driving vans and other vehicles.

Please note that this role is a 6-month fixed term contract.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 12th May 2024

Interview date(s): w/c 20th May 2024

For full details, please download our recruitment pack.

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Harris Hill are delighted to be working with a wonderful independent international school centred charity that was set up in 2018. The Development and Alumni Relations office are now looking for a Development Officer to join their team. This role is ideal for someone who loves relationship building and wants to get into fundraising.

Job title: Development Officer

Location: Hybrid opportunities and office based at Cobham, Hillingdon and Egham campuses

Grade and salary: Circa £30,000

Hours: Full time

Contract type: Permanent

Responsibilities within this role:

• Cultivate and steward relationships with prospective and existing and donors (under £10,000 capacity) across the three campuses
• Assist in the development of a comprehensive stewardship programme aimed at enhancing donor engagement and retention
• Support implementation of a mid-value fundraising programme to effectively solicit donations from targeted donors (under £10,000)
• Respond to alumni enquiries promptly and provide assistance or information as needed.
• Utilise the Raisers Edge database to log and track alumni communications, and change of personal details ensuring accurate and up to date records.

They are now looking for:

• Proficiency in Microsoft Office Suite and ideally fundraising software
• A strong desire to learn fundraising techniques and strategies with a commitment to professional development in this area.
• Excellent communication and interpersonal skills, with the ability to engage with donors, alumni and colleagues

If you would like to have a chat to learn more about this role and to receive a full job description please contact Hannah at Harris Hill on [email protected] or call her on 020 7820 7331.

The hiring manager is seeing applications on a rolling basis so please send you CV over asap do not miss out.

Harris Hill Charity Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Harris Hill are delighted to be working with a wonderful independent international school centred charity that was set up in 2018. The Development and Alumni Relations office are now looking for a Development Officer to join their team. This role is ideal for someone who loves relationship building and wants to get into fundraising.

Job title: Development Officer

Location: Hybrid opportunities and office based at Cobham, Hillingdon and Egham campuses

Grade and salary: Circa £30,000

Hours: Full time

Contract type: Permanent

Responsibilities within this role:

• Cultivate and steward relationships with prospective and existing and donors (under £10,000 capacity) across the three campuses
• Assist in the development of a comprehensive stewardship programme aimed at enhancing donor engagement and retention
• Support implementation of a mid-value fundraising programme to effectively solicit donations from targeted donors (under £10,000)
• Respond to alumni enquiries promptly and provide assistance or information as needed.
• Utilise the Raisers Edge database to log and track alumni communications, and change of personal details ensuring accurate and up to date records.

They are now looking for:

• Proficiency in Microsoft Office Suite and ideally fundraising software
• A strong desire to learn fundraising techniques and strategies with a commitment to professional development in this area.
• Excellent communication and interpersonal skills, with the ability to engage with donors, alumni and colleagues

If you would like to have a chat to learn more about this role and to receive a full job description please contact Hannah at Harris Hill

The hiring manager is seeing applications on a rolling basis so please send you CV over asap do not miss out.

Harris Hill Charity Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.