Operations Manager – Criminal Justice (Drug and Alcohol)

Salary: £33,450 - £41,160 per annum, depending on experience

Hours: 35 hours per week

Contract: Permanent

Location: Worcestershire

Job Reference: 1790

At Cranstoun, we are always in search of talented and experienced individuals to join our team. An exciting opportunity has arisen for an Operations Manager for the Worcestershire Drug and Alcohol Service, within our Criminal Justice Team.

Cranstoun Worcestershire operates the alcohol and drug service across Worcestershire and provides a range of services for individuals using alcohol or substances. Our Worcestershire service also have services available for young people and families through our Here4Youth service. With hubs in Worcester, Kidderminster and Redditch, we deliver interventions across all six districts, via our shared care scheme and community outreach locations.

You will be part of the Worcestershire leadership team and support the County Manager to deliver a safe, effective, and efficient service to our current and future service users.

You will line manage a team of Key Workers who work with services users in both a prison and community setting. Amongst other duties you will support individuals’ development, support personnel matters, listen, respond, and care about staff and service user wellbeing, oversee performance of your wider team, manage the operational flow of your team, maintain high standards of practice, and support your team to achieve wider service targets.

The successful candidate will have proven effective leadership and/or supervisory experience. You will need to demonstrate effective communication and organisational skills and have the ability to manage change whilst working to deadlines. You will need to be confident working with external agencies and deliver learning sessions to your team and other agencies where required. You will need a key eye for detail as part of your role will be to review incidents, ensure compliance with clinical audits and create plans to respond to recommendations. You will also be required to form part of the duty management rota for the service.

You’ll need to have good writing, verbal and computing skills and be able to work confidently with all Microsoft programs and case management systems.

The most important things you’ll bring to this role are your experience in the field, integrity, positive attitude, enthusiasm, motivation and ability to use initiative and contribute to the wider delivery of a trauma informed approach.

All post holders may be required to work some evenings and some unsociable hours in order to meet our service delivery requirements. The service operates core hours of Monday – Friday, 9am – 5pm. The service also offers additional service hours on some days between 8am – 9am and 5 – 7pm. There will be a requirement to cover these hours on a rota basis.

This post will be subject to an Enhanced DBS Disclosure, checks against the Adult and Young Persons Barred List.

Applicants must be able to provide satisfactory evidence of their right to work in the UK at the application stage.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

For more details and to apply, please visit our website via the apply button. Please quote the appropriate Job Ref in all correspondence. 

Please note: We will not accept CVs for this role; only fully completed application forms will be considered.

Closing date: 8 November 2026.

Interview date:  week commencing 16 November 2026.

We are an inclusive employer, committed to promoting equality and diversity in all areas of our work. 

Registered Charity No: 1061582