Customer engagement officer jobs

About Emmaus

Emmaus Merseyside is an award-winning charity that empowers people to overcome homelessness for good. We provide people with a stable home and life-changing tailored support.

We’re here for people experiencing or at risk of homelessness. We see the person and their strengths – and help them get their life back on track, based on the future they want to create. As part of a nationwide movement of local Emmaus charities, we equip people with valuable skills, training and work experience to achieve their goals.

No one’s life should be defined by homelessness. In our caring community, we build on each individual’s abilities, increasing their confidence and self-esteem. The people we support have a purpose and a chance to make a real contribution to their community.

About the role

As Chief Executive Officer, you will be the heartbeat and guiding force of Emmaus Merseyside. This is a role for a leader who believes deeply in people and the power of community.

You will champion our mission, inspire our companions, staff and volunteers, and ensure our organisation continues to grow in strength, resilience and impact. Balancing strategic vision with hands‑on leadership, you will help shape a future where every person we support has the opportunity to thrive.

We are seeking a visible CEO who is grounded in the Emmaus values and passionate about supporting others to succeed. This exciting role is suited to someone who can balance strategic thinking with day-to-day involvement; who listens, brings people with them and leads with empathy, clarity and purpose.

This is an exceptional opportunity to make a tangible difference, lead an established charity, and shape the future of a community that changes lives every day.

Please find attached the Applicant Information Pack below, which includes the job description and person specification.

How to apply

To apply for the role, please download the attached Applicant Information Pack below, which includes the job description and person specification.

You are invited to submit a CV and a tailored covering letter outlining your suitability for the role, along with your alignment to our values and mission. Please apply before the closing date for applications, 10am on Friday 17 April.

Following an initial longlisting process, selected candidates will be invited to an informal conversation with a trustee. This provides an opportunity to learn more about Emmaus Merseyside, the role and our community. Shortlisted applicants will then be invited to attend a formal interview and deliver a presentation on Thursday 23 April. 

This staged approach is designed to provide a supportive and transparent experience, enabling both candidates and the Board of Trustees to explore mutual fit and leadership alignment.

YES care about young people's mental health, sexual health and wellbeing. The Outreach and Support Officer will deliver knowledgeable, high-quality, youth-centred support to young people in various settings.

You will get out into the community via outreach engagement, offering one-to-one support, events and groups.  You iwill be a key part of our Information and Guidance team, delivering wellbeing programmes and workshops for YES. 

This role is frontline and delivery-focused, supporting the development of responsive, inclusive, and professionally delivered services in outreach settings such as schools, youth clubs, social spaces and groups and will be pivotal within our small team of young people's support staff. 

The Trusts and Foundations (T&F) Officer is an integral part of the Philanthropy team, managing relationships with high value supporters. They are responsible for a portfolio of approximately 40-50 Trusts and Foundations donors, primarily giving between £25k-£100k, but also with the potential to include those giving below and above that level, to support with team capacity and best stewardship. The Trusts and Foundations (T&F) Officer will build strong and strategic relationships with donors, ensuring continued support of MSF.

They are also responsible for seeking and securing new funding from prospective trusts and foundations at the £25k-£100k level. Their overall focus is on delivering stable, new and increased income for MSF's work, and feeding into the  Philanthropy team strategy around the retention and acquisition of new trust donors. 

African Revival is a small, passionate charity based in Surrey. For more than 20 years we have been dedicated to building schools and improving access to education for children in some of the most disadvantaged communities in Sub-Saharan Africa.

Our vision is an Africa where every child has equal access to quality education, as we believe education is the key to overcoming poverty. Since 2005, we have worked with over 300 primary and nursery schools in Uganda, South Sudan and (until recently) Zambia, to allow over 120,000 children to fulfil their potential. We don’t just provide infrastructure; we empower whole communities — pupils, teachers, and parents — to transform schools into thriving learning environments that build brighter, better futures.

We are seeking an experienced and motivated Executive Director to lead and grow African Revival. This is an opportunity for a hands-on charity leader to strengthen our operations and governance, build sustainable income through fundraising and partnerships, and help expand our impact for children and communities.

Key responsibilities

• Governance & operations: ensure statutory and other reporting requirements are met in the UK and overseas; establish and maintain appropriate policies and procedures; manage day-to-day organisational administration; coordinate and attend Board and committee meetings and prepare papers.
• Leadership & stakeholder management: build and maintain close working relationships with UK and in-country staff, volunteers, trustees, donors and partners; champion a positive, inclusive culture. Help shape the charity’s strategic growth and long-term sustainability
• Finance oversight: uphold rigorous financial controls in partnership with the Finance Manager; support budgeting and forecasting (e.g., cashflow, movement in funds, in-country budgets); approve expenditure and monitor budget versus actuals, keeping the Treasurer and trustees appropriately informed.
• Fundraising & external relations: lead the coordination and delivery of key fundraising activity (including major events such as our annual Ball and Golf Day); research and submit applications to trusts and foundations; act as a public representative and ambassador for African Revival.
• Programme support & impact: work with UK and in-country teams to identify priorities, design and cost activities, and monitor progress and impact; strengthen monitoring, evaluation and learning so we can evidence outcomes and continuously improve.
• Communications: oversee communications and reporting to donors and stakeholders, and support an engaging online presence across our website and social channels.

About you

Essential

• Senior leadership experience (in a charity, social enterprise, or non-profit organisation preferred but not essential).
• Proven ability to build and deliver fundraising activity (events, trusts & foundations, major donors and/or corporate partnerships).
• Strong operational and governance capability, including working effectively with a Board of Trustees.
• Sound financial oversight skills, with the ability to understand budgets, forecasts and financial controls.
• Excellent communication skills—able to represent African Revival credibly with donors, partners and stakeholders.
• Highly organised, hands-on and comfortable working in a small team with competing priorities.
• Commitment to safeguarding and to creating an inclusive, respectful working environment.

Desirable

• Experience in international development and/or working with partners in Sub-Saharan Africa.
• Experience strengthening monitoring, evaluation and learning (MEL/MEAL) and using impact evidence to improve programmes.
• Confidence using digital tools (including CRM, Microsoft 365 and social media) and interest in using AI responsibly to improve productivity.
• Willingness to undertake occasional overseas travel for monitoring and donor engagement.

This role offers the chance to play a leading part in creating educational opportunities for children who need them most—working with a committed Board, a dedicated UK team and experienced in-country colleagues.

African Revival is committed to safeguarding children and vulnerable adults. Appointment will be subject to appropriate pre-employment checks. We welcome applications from all backgrounds and are committed to equal opportunities. Applicants must be resident and have Right to Work in the UK.

We are recruiting for six Funding Officer roles for our Scotland Funding Team.

Place Teams: One Permanent position and three 12-month contracts.

Scottish Land Fund work: One Permanent position and one FTC until March 2027

• Are you a confident communicator who enjoys working with people?
• Do you see the potential in ideas as well as the challenges?
• Are you passionate about the power of communities to change things for the better?

If that sounds like you, we’d be delighted to hear from you.

​You’ll be part of a team of Funding Officers, led by a Funding Manager, responsible for our grant-making activity in a geographical area or thematic approach. There are eight place teams in Scotland each covering a different geographic region with between 4 and 8 Funding Officer’s in each team. We also have a small number of thematic-led teams with a country-wide brief. Funding Officers work on grant-making activity within specific boundaries and are the main point of contact for all grant-holders and applicants in that area.

​Alongside our place teams, we are also recruiting staff for our Scottish Land Fund work. The roles (one permanent and one fixed term until 31st March 2027) will initially be attached to the Scottish Land Fund. 

Role Expectations

You will provide advice to prospective applicants, assess applications and will be in regular contact with grant-holders as they progress with their projects. Your recommendations will guide decisions on awarding grants and how we support grant-holders. You will contribute to learning and evaluation of our work, outreach and stakeholder engagement in your area of interest. You will ensure that our funding responds to the local context and our commitment to equity and inclusion. You will be expected to challenge yourself and colleagues to continually improve the way we work.

You will be responsible for understanding how an organisation’s ideas align with our funding priorities and making good judgements about when to take an application further or when to signpost to alternative opportunities. You will be able to communicate clearly and concisely your recommendations about who and what we fund. Your natural curiosity combined with a genuine interest in people and projects in your area will enable you to try new approaches and develop your understanding of what works. 

During your first few weeks of on-boarding with the Fund, in person training will be delivered in our Glasgow office. After the initial training period, work patterns are more flexible. We currently operate a hybrid work model which includes office, community and home working. In a typical week most full-time Funding Officers would be likely to spend a mixture of times in this approach.  Part-time and non-standard work patterns will be considered.

Skills & Requirements

We are looking for talented people from a wide range of backgrounds, cultures and experiences who share our values and are passionate about making a difference through our funding. Whether through lived or gained experience, you will bring a strong understanding of the communities we work with.

Interview details:

• Date: 20th April 2026
• Format: In-Person. 
• Location: Glasgow G2

For an informal discussion about the role, please contactt recruitment team. 

How to apply:

Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application.

Essential Criteria:

• Demonstrates strong skills in analysing complex information and data with a natural curiosity and ability to question - We’re looking for people who can bring together information from a range of sources to make decisions and can clearly explain their judgement to others.

• Experience of or working in the third sector – The Third Sector makes up the bulk of our customers. We’re looking for people with an active interest or experience in the third sector in Scotland and working with under-represented communities.

• Delivers high quality results and has a passion to achieve constructively – You want to do well, get satisfaction from achievements, have an eye for detail and a concern for quality in your work efforts. Your enthusiasm will encourage others and will contribute to our culture.

• Natural relationship builder who imparts confidence with honesty and integrity - We’re looking for people who can develop productive working relationships with people inside and outside an organisation and are committed to equity, diversity, and inclusion.

Desirable Criteria:

• An effective team player who values sharing but can also take the lead when required - We’re looking for people who can plan and organise their own time to meet regular deadlines and complete varied tasks and projects. At the same time you’ll thrive working with others and having shared goals and workloads.You’ll be comfortable taking the lead for some aspects of work and will generally be someone who is available to help others.

• Understanding of great customer service – You know what excellence feels like when you receive it and you’ll want to achieve similar high standards in your own practice such that customers value you, your contribution and will speak highly of your contributions.

• Confident in presenting to external audiences – You’ll be comfortable sharing information in clear and understandable formats, leading discussions and listening carefully to contributions.

• Demonstrates a compassionate approach to sensitive issues that helps put others at ease - We’re looking for people who understand that social connections and community activities are at the heart of creating healthier, happier lives and a flourishing society.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Job purpose

This role serves as a liaison for the BDA’s specialist group, sub-group and branch volunteer communities. Working closely with colleagues across the BDA, the role ensures a high level of support, maintenance and development of the organisation’s member led networks.

The role supports the work of the membership, marketing and communications team to coordinate activity and projects that promote the work of member volunteers and the wider volunteer programme.

In collaboration with the Volunteer Manager, the role supports and coordinates volunteer activity, providing advice, training and guidance to member volunteers as required. It is also responsible for developing, maintaining and managing strong relationships with stakeholders to drive engagement and enhance services for members.

The role acts as essential support to colleagues and works effectively across the MMC team and the wider organisation.

 Job context

 The British Dietetic Association, founded in 1936, is the professional association and trade union for registered dietitians in Great Britain and Northern Ireland. It is the largest organisation of food and nutrition professionals with almost 10,000 members.

The Membership, Marketing and Communications Team delivers and maintains responsive

member services and excellent communications to engage with our membership community in person and through both digital and print media. The organisation has a motivated and engaged network of high-performing member volunteers within our specialist groups and branches and a well-established volunteer programme, which we wish to continue to grow and develop.

All staff uphold the values of the Association (Professional, Dynamic, and Innovative) and represent the profession and the Association to stakeholders

 Key areas of responsibility

Volunteer support and coordination

• Act as an internal contact for BDA specialist groups, sub-groups and branches, liaising with colleagues across the BDA to ensure the effective delivery of volunteer services.
• Serve as a main point of contact for the BDA’s regional branch network, which provides CPD and networking opportunities for members and other attendees at a local level.
• Provide advice, support and guidance to BDA specialist group and branch volunteers as required.
• Work with the events team to support the delivery of group and branch meetings and events (in-person and virtual), ensuring appropriate technical support and platforms are in place.
• Work collaboratively across BDA staff teams, specialist groups and branches to ensure members receive high-quality services, resources, events and information through appropriate communication channels.
• Support volunteer recruitment activity and deliver inductions for volunteers.
• Maintain regular and proactive engagement with committee leaders to strengthen links between volunteers, the BDA office team and other groups or branches.
• Attend group and branch meetings and events as required, representing the BDA.
• Build strong internal relationships to stay informed of policy, practice, education developments and key organisational priorities, helping to align volunteer activity with wider BDA work.
• Work with the Volunteer Team to ensure groups and branches operate within BDA policies, governance, financial and legal frameworks, and are supported to meet governance requirements.
• Support groups and branches to develop relationships with relevant internal and external stakeholders.

Resource, governance and development

• Work with the Volunteer Team and wider BDA team to develop and deliver new services, benefits and resources for the group and branch network.
• Support the identification, development and delivery of education and continuing professional development opportunities for member volunteers.
• Apply volunteering best practice to develop, review and maintain policies, guidance and tools related to volunteering.
• Support the Events and Volunteer Teams to deliver the BDA’s annual volunteer support day.
• Assist the Volunteer Team in providing governance advice and support to member volunteers, including developing and maintaining effective processes.

Communications

• Manage, and support the wider membership, marketing and communication team, to deliver volunteer communications channels by:
  • Developing and coordinating content, opportunities and contributions for our regular Volunteer Ezine.
  • Facilitate regular volunteer networking.
  • Update content and develop content for the volunteer hub.
  • Develop and coordinate content relating to volunteers, groups and branches for social media.
  • Support internal communications and updates.
  • Manage the volunteer inbox and responding to member queries as required.

 General

·       Act as an effective member of the Membership, Marketing and Communications team, contributing to team-wide campaigns and projects.

· Contribute to BDA office projects that support the organisation’s strategic and business plans.

· Travel as required to meet members, volunteers and other stakeholders.

· Undertake other duties as required.

· Comply with all relevant BDA policies and procedures.

Role Dimensions

Knowledge

This role requires specialist, advanced experience and knowledge, with a thorough understanding of volunteer management, governance and engagement, all of which are essential to the successful delivery of the role. It also requires advanced knowledge of BDA policies, governance and financial frameworks, alongside a strong understanding of the legal frameworks relating to volunteering.

Work Complexity and Judgement

This role supports the delivery of work across multiple business functions by communicating group and branch activity and initiatives. The work requires discretion, tact, strong interpersonal skills and effective stakeholder engagement. The role often involves managing complex situations and exercising sound judgement, frequently at short notice and in the presence of members, with issues and queries escalated to the Volunteer Manager as appropriate.

Impact on reputational risk

This role involves working closely with volunteers, members and internal stakeholders, representing the BDA in a professional manner. The postholder is expected to build and maintain appropriate internal relationships at all levels, managing the organisation’s reputation and exercising sound judgement in assessing and mitigating risk.

People management and leadership

This role is responsible for coordinating and supervising volunteers and plays a pivotal role in managing staff engagement with the volunteer network.

The Kensington + Chelsea Foundation is an independent local charity which was founded in 2008 to tackle the key inequalities in our community. While our borough is often associated with wealth and affluence, it also has areas of severe deprivation. Nearly one third of children in K+C are eligible for Free School Meals, life expectancy between residents from different wards varies by nearly two decades, and in-work poverty has increased by 46% since 2020.

Our vision is of a borough where all residents have the opportunity to live happy, healthy, fulfilled lives. To achieve this vision, we identify and fund impactful local projects which improve the lives and life chances of our most vulnerable and disadvantaged residents. Alongside this longer-term work, we also play a key role in responding to emergencies in our community, such as the tragedy at Grenfell Tower and the Covid-19 pandemic. The K+C Foundation is now in an exciting phase of growth, and we want to increase our profile, our income and, most importantly, our impact.

The Community Engagement + Grants Officer plays a key role in our grants team which is  responsible for all aspects of our grantmaking, as well as actively building long-lasting relationships with the local voluntary sector and wider community. The grants team members are our experts in local needs and in the effectiveness of our charity partners in responding to them. In recent years, we have adopted a participatory approach for distributing our larger funds, which means decisions around funding are delegated to panels of local residents who have lived experience of the issues we are trying to tackle. 

The Community Engagement + Grants Officer supports the Senior Grant Manager with the delivery of all of our larger grant rounds, as well as managing our small grants programme and donor-led grants. It is a busy and varied role, with opportunities to develop your skills and experience in a small and supportive team. 

Title: Partnerships Officer (Commissioned Services)

Reporting To: Partnerships Manager

Location: Hybrid, working from home and our office based in West London

Salary: £26,500 per annum
We aim to be transparent about remuneration at MHI. As a charitable organisation, salaries for this role are predetermined and not negotiable. Please consider the advertised salary before applying.

Hours of Work: 40 hours per week, inclusive of a daily 1 hour paid lunch break

Contract: Permanent

Benefits:

• 25 days annual leave per year, plus public holidays;
• Company electronic devices;
• Enhanced salary sacrifice pension scheme;
• Private health insurance after completion of probation;
• Eligibility for a Blue Light discount card.

Closing Date: 15th April 2026 at 5pm. We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.

Job Summary
Are you passionate about helping others and excited by the idea of building partnerships that make a real difference? We’re looking for a motivated and passionate Partnerships Officer to join our team at Mental Health Innovations (MHI). The charity behind Shout, the UK’s first free, confidential, 24/7 text service for anyone struggling to cope and The Mix.

This is a fantastic opportunity for someone who wants to join a well established partnership team   in a supporting role. You’ll join a small, friendly team that values curiosity, empathy and initiative. You’ll get hands-on experience across partnership coordination, communication and project management. You’ll have plenty of support and opportunities to grow your confidence along the way.

Key Responsibilities

• Support in the delivery of partnerships that fund and promote Shout and other MHI initiatives.
• Coordinate meetings, update records, track progress, and make sure partners get what they need on time.
• Onboard new commissioned partners, helping them feel supported and informed from day one, maintaining those relationships.
• Create reports, presentations and updates that show the impact of our partnerships and celebrate shared success.
• Work closely with colleagues in Marketing, Data, and Clinical to bring partnership work to life.
• Support our Income Team with other activities and projects relevant to the delivery of partnerships.
• Shadow experienced team members, take on increasing responsibility over time, and contribute ideas to improve ways of working. 

Person Specification

Essential Criteria

• Demonstrable experience working in a busy, fast-paced team environment, working on multiple priorities and meeting deadlines.
• Strong organisational skills with excellent attention to detail and the ability to manage competing tasks effectively.
• Confident communicator, both written and verbal, with the ability to build positive relationships with internal and external stakeholders.
• Experience using CRM systems and standard office software (e.g. Salesforce or Google Workspace), with the ability to learn new systems quickly.
• A proactive and self-motivated approach, with enthusiasm for identifying and developing new partnership opportunities.
• Willingness to learn and grow within a partnerships/fundraising environment.
• A genuine passion for mental health and alignment with our organisational values and mission.
• Ability to work independently while contributing positively to team objectives.
• Strong problem-solving skills and a solutions-focused mindset.
• Educated to A-level (or equivalent) as a minimum.

Desirable Criteria

• Experience working in the non-profit or charity sector.
• Experience in partnerships, fundraising, account management, or business development.
• Experience supporting income targets or working towards KPIs.
• Familiarity with digital marketing, campaign promotion, or stakeholder engagement.
• Understanding of safeguarding and data protection principles within a charitable context.
• Interest in mental health advocacy or previous experience in a mental health-related role.

Why you’ll love working here

• Purpose with impact: Every partnership you help deliver supports people in need of mental health help.
• Learning and growth: You’ll gain hands-on experience in partnerships, relationship management and project delivery - with plenty of guidance.
• Supportive culture: You’ll be part of a kind, collaborative team that values empathy, innovation and teamwork.
• Hybrid working: Enjoy flexibility while staying connected through regular London meetups.
• Exciting collaborations: Work alongside inspiring partners and see how creative ideas become real-world impact.
• This role is subject to eligibility to work in the UK, plus satisfactory background and reference checks. 

We understand that AI is increasingly part of everyday life, and you might choose to use it when putting together your application. While AI can be a helpful tool, we ask that anything you submit reflects your own skills, experiences, and perspective. We value authenticity and integrity, and we want to see what you uniquely bring to our team and why our mission resonates with you personally. 

Prostate Cancer Research exists to honour the men and families who have been through things no family should have to go through, and to work for a future where no one needs to fear a prostate cancer diagnosis. 

We are always working to provide resources to help, support and empower patients. Giving them the information they need to make better choices about their treatment, while working to identify and target specific unmet needs in the prostate cancer ecosystem, such as racial inequality and bone metastasis. 

Our dedicated staff team is the key to our success, expanding the amount of research that we fund five times over in four years. PCR won the Change Project of the year award in 2023 and has been shortlisted for the following awards for our Real Talk campaign in 2025: 

• Charity Times Award- PR Team of the Year 
• Third Sector Award- Best Large Charity Film 
• Third Sector Award- Communications Campaign of The Year 
• ​Third Sector Awards- Large Corporate Partnership of the Year 

Overview

Prostate Cancer Research (PCR) is seeking a highly organised and proactive Patient Engagement & Programme Officer to support the delivery of several key patient-focused initiatives, including the infopool and Prostate Progress. 

This role will sit within the Patient Projects team, providing operational, administrative, and patient engagement support across a range of programmes designed to support and empower men affected by prostate cancer. 

The postholder will play a critical role in ensuring the smooth delivery of patient communications, programme logistics, digital resource management, and recruitment support for the national Prostate Progress research platform. 

The role will be split approximately 50% supporting Prostate Progress recruitment and patient engagement activities, and 50% supporting wider programmes. 

Key Responsibilities 

Prostate Progress – Patient Recruitment & Support 

Provide support to patients and participants, particularly during the upcoming national recruitment campaigns delivered with NHS DigiTrials. 

Responsibilities include: 

• Managing and triaging incoming emails and phone enquiries from patients responding to recruitment invitations or having issues using the platform 
• Responding to patient queries using approved FAQ materials and support documentation 
• Escalating complex queries or complaints to appropriate internal teams 
• Liaising with our technical support team to resolve participant platform issues and triaging issues accordingly 
• Supporting the development and refinement of participant support materials and FAQs 
• Maintaining clear records of common issues, feedback, and participant concerns 
• Supporting on the development and delivery of Prostate Progress’ engagement and stewardship plan, ensuring they receive regular communications which maximise engagement and ensure retention 
• Ensuring all communications provide a professional, supportive and patient-centred experience 

Additional helpful responsibilities could include: 

• Monitoring recruitment engagement metrics and identifying emerging support issues 
• Flagging trends in patient questions that may require updated communications 
• Supporting participant follow-up communications where appropriate 

The Infopool 

Support the Head of Health Information in maintaining and improving the infopool, PCR’s digital patient information platform. 

Responsibilities include: 

• Managing routine website administration, including checking links, updating resources and uploading new content and materials 
• Ensuring patient resources remain accurate, current and accessible 
• Supporting the administration of Google Analytics and Hotjar surveys 
• Assisting with analysis of website usage data and patient feedback 
• Analysing simple infopool survey feedback data coming from three clinical sites.
• Liaising with the clinical teams to ensure that they have all the materials they need. 
• Supporting the maintenance and organisation of resource libraries and toolkits 
• Assisting with preparation for our annual Patient Information Forum (PIF) TICK reaccreditation.
• Ensuring that documentation is up to date, all clinician sign-offs are complete and accreditation forms are submitted on time. Processing invoices – sending to finance and completing budget sheets.
• Working with other teams to identify opportunities to use infopool patient stories more widely, including supporting case study development and ensuring appropriate permissions are obtained for reuse across PCR activities. 

Programme Administration & Operations 

Provide operational and administrative support to the wider Patient Projects team. Responsibilities include: 

Financial & Reporting Support 

• Processing invoices and submitting them to finance 
• Logging expenditure accurately within programme budget trackers 
• Supporting end-of-month reconciliation and reporting checks 

Materials & Resource Management 

Supporting the Senior Programme Manager in: 

• Managing stock levels for printed materials and patient resources 
• Coordinating ordering and reprinting of materials 
• Monitoring and maintaining inventory 
• Responding to general materials queries 

Administrative Coordination 

• Maintaining and updating the hospital adoption tracker
• Supporting shared inbox queries where required 
• Providing administrative support across the Patient Projects team 

Event & Conference Support 

Supporting the Senior Programme Manager and Health Equity Manager with PCR’s presence at conferences, meetings, and events and organisation of patient workshops and focus groups.

Responsibilities may include: 

• Coordinating logistics for event materials and shipments 
• Researching and booking suitable venues for workshops and arranging refreshments.
• Arranging online focus groups – liaising with patients and sending out pre-group materials.
• Processing patient expenses following focus groups and workshops. 
• Booking courier collections and managing delivery returns 
• Researching and booking suitable accommodation near conference venues 
• Supporting preparation of materials for events and exhibitions 

Providing on-site support when required, including: 

• Setting up conference stands 
• Managing printed materials and stock 
• Supporting delegate sign-ups 
• Directing queries to appropriate team members 
• Taking minutes at workshops and focus groups. 

Person Specification 

We are looking for someone who is: 

• Highly organised with strong administrative skills
• Comfortable managing multiple priorities
• Confident communicating with patients in a professional and empathetic manner 
• Digitally confident and comfortable managing web platforms and analytics tools 
• Detail-oriented with strong record keeping and data management skills 
• Proactive and able to work independently within a hybrid team environment 

Desirable experience includes: 

• Experience working in healthcare, research, or charity sectors 
• Familiarity with CRM systems, website CMS platform Drupal, and online analytics tools such as Google Analytics and Hotjar 
• Experience handling customer or patient enquiries 

For more information about the role, please contact our Head of Health Information, Sara Nelson for an informal chat. You can find contact details in the full job description attached. 

For more information about our organisation and what we do, visit the Prostate Cancer Research website, The Prostate Progress webpage, and the PCR online patient resource, The Infopool 

PCR is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of their race, gender, disability, religion/belief, sexual orientation, or age. 

About the Project

PKD Scotland: Outreach and Community Connections Project. 

It is estimated that around 5,000 people in Scotland could be living with Polycystic Kidney 
Disease. It is however often poorly understood and historically underfunded, meaning people 
can leave clinic after diagnosis with little support beyond medical appointments. Many tell us 
they don't know where to turn for emotional support or to meet others living with the same 
condition. We want to change that and with support from a National lottery Awards for All grant 
that is exactly what we are going to do. 

The eighteen-month project will see us reach into hospitals across Scotland to try and ensure 
that no one with PKD in Scotland has to manage their journey on their own. From diagnosis 
onwards we want all to be aware of the charity, the array of services that we offer and foster 
engagement. Two new volunteer led support groups will be established and a group of 
ambassadors recruited to support the ongoing connections we make to ensure that PKD 
remains in the spotlight. 

As our Scotland PKD Engagement Officer you will be central to the success of the project. 
Many people only reach us years after diagnosis, often when symptoms worsen, but we know 
that early connection can make a real difference. PKD is lifelong and people face new 
challenges at every stage. Having support around them helps them stay confident, informed
and connected.

About The Role

 
As PKD’s Scotland Engagement Officer, you will play a central role in delivering this ambitious 
outreach project. 

Reporting to the Chief Executive, you will raise awareness of the PKD Charity and its services, 
ensuring that people diagnosed with PKD are informed about available support from the earliest 
possible stage.

You will build and nurture relationships with NHS professionals and services across Scotland, 
helping embed PKD Charity information and resources into patient pathways. Alongside this, you 
will work closely with volunteers to establish two new PKD support groups and develop an 
ambassador programme to maintain long-term local engagement and visibility.

This is an exciting opportunity for a confident relationship-builder who enjoys working 
autonomously while contributing to a small and dedicated team. Your work will help ensure that 
people living with PKD across Scotland feel informed, connected and supported throughout every 
stage of their condition.

For more information and details on how to apply, please read the full Job Description.

BGCI Vacancy Announcement

Position Summary

Botanic Gardens Conservation International (BGCI) is seeking to appoint a Membership Information Management Officer who will play a key role in the delivery of the Botanic Gardens Conservation International (BGCI) 2025-2030 Strategic Framework and membership programme, supporting member engagement, data and information management, and utilisation of the BGCI global information systems. This role ensures the accuracy and integration of member and garden data across CRM systems, supports conservation services for members, staff and internal projects and contributes to the wider success of the BGCI global network.

The Membership Information Management Officer requires a strong blend of information management, CRM administration, data and information analysis, and member engagement skills, combined with the ability to work in a global conservation organisation.

Title of post: Membership Information Management Officer

Job Purpose: Provides information management to support the membership programme

Reports to: Head of Membership and Conservation Services

Contract Type: Full-time (35hrs/week)

Duration: 3-year contract

Location: BGCI Offices, Kew, London; Hybrid *

Remuneration: Officer F2 grade, recruitment range £27,500 - £30,000.

*Please note that our temporary office address in 2026 is in Putney, London

About BGCI

Botanic Gardens Conservation International (BGCI) is the largest global plant conservation network with over 950 member institutions in more than 120 countries. BGCI plays a key coordinating role, facilitating collaboration between botanic gardens and other conservation organisations, and supports the development and long-term functioning of botanic garden networks. BGCI ensures that local expertise contributes to global impact and mobilises funding and technical assistance for practical conservation efforts worldwide.

Person Specification

BGCI is seeking to appoint a detail-oriented information management professional with experience supporting membership, donor, or partnership programmes within a conservation, scientific, or not-for-profit environment.

Application Process

If you are interested in this role, please send us your CV and a cover letter (two pages maximum), explaining your motivation for the role and providing examples and evidence of how you are suitable for the position. Please also confirm in your letter that you are eligible to work in the UK.

Please note that the role is UK based so you must be eligible to work in the UK. We are unable to provide sponsorship for this role. Please confirm in your cover letter that you are eligible to work in the UK. Please send your CV and cover letter to

Closing date for applications is 27th April 2026

The interviews will be conducted online in the week commencing 1st June 2026

We also ask all applicants to complete a short Equality and Diversity Monitoring Form - please click on this link BGCI Equality and Diversity Monitoring Form – Fill in form

BGCI is committed to putting equality, diversity and inclusion at the heart of our organisation. We are committed to ensuring a working environment in which all individuals are free from discrimination and in which opportunities are equal to all. We encourage applications from all sections of the community, particularly those underrepresented within our secto

Operating as a blended role across the Membership and Marketing and Communications teams, this role will support the day-to-day membership and digital communication functions of the NI.

This role is responsible for membership administration and digital communications including processing and onboarding new members to managing ongoing renewals and maintaining the membership database, managing the delivery of Lunch & Learn sessions, Drop-In sessions and a range of themed technical and non-technical webinars, supporting HQ conferences and managing digital communications, member feedback and related marketing activity that underpins effective member engagement.

This role is critical in ensuring that members receive excellent customer service, timely communication, and accurate information about the institute’s services and benefits to support the organisation’s mission to engage and retain members, ensuring they receive value from their membership and are satisfied with their experience.

This is an excellent opportunity for someone with strong organisational, attention to detail, digital and communications skills with proficiency in database management and who enjoys building connections, creating engaging content, turning feedback into action.

Key Responsibilities:

Membership Administration

· Support the renewals process to ensure prompt collection of membership subscriptions including conducting follow-up campaigns to minimise lapsers. 

· Manage correspondence related to the onboarding process including preparing and sending membership welcome emails, and other communications as appropriate.

· Manage the Membership inbox responding to queries and assigning emails to colleagues or others as necessary.

· Support with the administration of Organisational Members including processing new members, issuing invoices and any other tasks as required.

· Assist with the development and implementation of new membership strategies.

· Other tasks to support the Membership and Business Development Director and Membership Manager as necessary.

Member Engagement and Digital Events

· Coordinate and deliver a structured programme of online events, including:

- Lunch & Learn sessions

- Drop-in member forums

- Themed webinar series covering both technical and non-technical topics

· Manage all webinar logistics, including registration, hosting, and post-event communications.

· Work closely with the Communities Officer and regional branches to promote local and regional events.

· Gather and analyse event feedback and attendance data to evaluate engagement levels and member satisfaction.

Digital Marketing & Communications

· Plan and deliver targeted marketing campaigns to promote membership activities, including a monthly member-focused email highlighting benefits such as mentoring, e-learning, and events.

· Create engaging and relevant content for the NI website, newsletters, and social media channels (e.g. LinkedIn).

· Develop promotional materials and manage a central events calendar to ensure consistent and timely communications.

· Monitor the Communications inbox responding to requests and assigning emails to colleagues or others as necessary

· Collaborate with the Membership and Business Development Director and Marketing and Communications Manager to assist with any other membership recruitment initiatives and campaigns as required.

Data Management & Reporting

• Maintain and regularly cleanse the membership database to ensure all records are accurate and up to date relating to membership and marketing.
• Generate and manage Nuclear Future mailing lists as required.
• Produce analytical reports on membership growth, retention, and engagement.
• Collect, analyse, and present member feedback from surveys and event participation.
• Deliver quarterly reports highlighting engagement trends and insights.
• Apply both quantitative and qualitative data to inform and shape future engagement strategies.
• Ensure full compliance with data protection regulations (e.g., GDPR).

Customer Service

· Serve as a point of contact for current and potential members, answering enquiries via phone, email, and online.

· Provide information about membership benefits, policies, and procedures.

· Resolve membership-related issues or concerns in a timely and professional manner.

General

· Liaise with suppliers and partners where needed to deliver promotional or event materials.

· Support other NI operational activities as required.

Experience and Skills

Essential Experience

· 2–3 years’ experience in membership administration, customer service, event co-ordination or marketing or a similar administrative role, ideally within a non-profit, association, or professional membership organisation.

· Proficient in using CRM or membership management systems, including database management, reporting.

· Experience in administering membership or customer renewals processes.

· Ability to deliver high-quality customer service in a professional environment.

· Ability to write compelling promotional copy.

· Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experience using digital engagement and event tools such as Eventbrite, Cvent, Mailchimp, LinkedIn, and Microsoft Teams.

· Confident in handling data, analysing information, and producing clear, accurate reports.

Desirable Experience

• Experience in developing and delivering membership recruitment initiatives and campaigns.
• Experience in analysing member feedback and engagement data.
• Experience working with digital design tools such as Canva.
• Experience working with and supporting volunteer networks or regional teams.

Skills

· Strong organisational and multitasking skills, with a proven ability to manage multiple priorities and meet deadlines.

· Excellent written and verbal communication skills, with a high level of attention to detail.

· Proactive and adaptable, able to work effectively both independently and collaboratively as part of a team.

· Strong problem-solving skills, with the ability to handle member enquiries and concerns professionally and diplomatically.

Personal Attributes:

• Strong interpersonal skills and a customer-oriented mindset.
• Ability to remain calm under pressure and manage multiple tasks effectively.
• A proactive approach to problem-solving and initiative to improve processes.
• High degree of professionalism, confidentiality, and ethical standards.

Location

This role will mainly involve remote working, with occasional travel to events, meetings or conferences (approximately one to two days per month).

Reporting to

Membership and Business Development Director and Marketing and Communications Manager

Anticipated interview dates: 27-29 April

Location: 89 Addison Road, London, W14 8BZ, and other Trust sites across London

Contract Type: Full time, all year round

Salary: £31,980-£33,870

Start Date: As soon as possible

About the Role

Working closely with the Development Manager and the Development Director, you will play a key role in strengthening relationships with the Trust’s communities, supporting fundraising initiatives and delivering engaging communications and events that foster lifelong connections with the Trust and its schools.

Key Responsibilities

• Build meaningful relationships across school communities and alumni networks, bringing people together and inspiring them to support the Trust’s vision
• Lead creative fundraising and engagement initiatives, from community campaigns to reunions and events, helping to drive a vibrant culture of giving
• Boost the Trust’s growth and sustainability by supporting data‑driven fundraising, managing donor stewardship, maintaining accurate customer relationship management (CRM) records, and contributing to strong grant proposals

What We Are Looking For

The ideal candidate will be:

• A confident communicator with excellent interpersonal and writing skills who can engage a vast range of stakeholders
• Experienced in relationship management, fundraising or engagement
• Organised, detail-oriented and able to manage multiple projects simultaneously
• Skilled in using CRM systems and digital communication tools
• Passionate about education and community building
• A team player with a proactive and positive approach

About the Trust

The Saint John Southworth Catholic Academy Trust is a growing family of Catholic schools (primary, secondary and post-16), a registered charity and a trading company committed to providing an outstanding education rooted in faith, aspiration and service.

Our Shared Services Team provides high-quality professional and operational support across the Trust, enabling schools to focus on teaching, learning and pastoral care.

What We Offer

• A supportive and collaborative working environment
• Opportunities for training and development to help you grow in your career
• The chance to contribute to a trust committed to delivering high-quality education and supporting staff wellbeing
• Hybrid working during school holidays
• Access to the Local Government Pension Scheme and generous holiday entitlement

How to Apply

For further details on the role, please view the Job Description and Person Specification or visit our website to find out more about us.

To apply for this role, please complete the application forms available on our Vacancies webpage. Applications should be sent via email.

Shortlisted candidates will be called for interview upon receipt of application, therefore we advise you to submit your application as early as possible to avoid disappointment.

The Saint John Southworth Catholic Academy Trust is committed to safeguarding and promoting the welfare of young people. All roles are subject to satisfactory vetting, including an Enhanced DBS check with Children’s Barred List.

The posts below are exempt from the Rehabilitation of Offenders Act (ROA) 1974. The amendments to the ROA 1974 (Exceptions Order 1975, (amended 2013 and 2020)) provide that when applying for certain jobs, certain spent convictions and cautions are protected and they do not need to be disclosed to employers. If they are disclosed, employers cannot take them into account.  Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website and further information about filtering offences can be found in DBS filtering guide.

Join us in our mission to cultivate an educational environment that inspires growth, respect and academic achievement!

Fundraising and Communications Officer 

Location: Temwa office, Bristol
Start Date: Late May 2026 
Duration: Part-time, 4 days per week 
Salary: £25 - £27K per annum (pro rata) 
Reporting to: Fundraising & Communications Manager 

About Temwa 

Temwa is a Bristol-based international development charity partnering with remote communities in Malawi to end poverty and create lasting change. With over 20 years of experience, Temwa understands the interconnected nature of challenges faced by rural communities. Our work is rooted in a community-driven approach, delivered by a skilled team of 25+ staff in Malawi, supported by a small but passionate UK team. "Temwa" means “love” in Tumbuka, and that spirit runs through all that we do. 

Role Overview 

As the Fundraising and Communications Officer, you will play a pivotal role in growing Temwa’s income and visibility. You will coordinate, organise or support challenge events, individual fundraising campaigns, manage events, and deliver compelling communications that inspire action. You’ll work closely with the Fundraising & Communications Manager, UK and Malawi teams, and volunteers to support both income generation and brand engagement strategies. 

This is a varied and creative role for a driven communicator who’s confident with events, social media, donor stewardship, and marketing. 

Key Responsibilities 

Fundraising & Events 

• Plan and support individual giving campaigns and donor appeals. 

• Coordinate fundraising events including challenge events, team events, and Temwa’s annual Christmas Party. 

• Organise and coordinate Temwa’s presence at Festivals (about 2 a year)

• Support recruitment and engagement of volunteers for events and festivals. 

• Assist with logistics, ticketing, donor communications and supporter care. 

• Stewardship and support for challenge event fundraisers.

• Support donors and event participants with materials, guidance, and encouragement. 

• Sourcing prizes for events and liaising with suppliers. 

• Coordinating ad hoc events. 

• Contribute to strategy and systems to improve fundraising efficiency. 

Marketing & Communications 

• Manage and implement Temwa’s content calendar, ensuring regular updates across all channels. 

• Create high-quality, engaging content for social media, newsletters, and the website. 

• Work with the Malawi team to gather case studies and impact stories. 

• Develop and distribute digital and printed marketing materials for events and appeals. 

• Support Temwa’s PR and media presence by developing press contacts and press releases. 

• Monitor analytics and evaluate the success of communication and campaign activities. 

• Maintain and update Temwa’s website using CMS tools such as WordPress. 

• Ensure consistent application of brand guidelines across all public communications.

Administrative 

• Maintain and update the CRM (eTapestry). 

• Regularly monitor the Temwa info email and either reply or forward to the correct contact within the team.

• Financial data entry. 

• Donor stewardship, for example, thank you emails and Gift Aid forms. 

• Support volunteer coordination and external liaison. 

Collaborative & Strategic Input 

• Work closely with the Fundraising & Communications Manager to evolve strategy and campaign planning. 

• Stay informed on trends in charity fundraising, digital engagement, and international development. 

• Contribute to organisational planning, policy development, and process improvements. 

Person Specification 

Essential 

• Proven experience in fundraising, marketing or communications (employment or voluntary). 

• Excellent written and verbal communication skills. 

• Experience creating content across multiple platforms including social media, newsletters, and print. 

• Confident in event planning and leadership. 

• Skilled in donor and client stewardship. 

• Strong digital skills, including use of CMS (e.g., WordPress), social media tools, and CRM databases. 

• Excellent attention to detail, planning, and organisational skills. 

• Confident working independently and collaboratively in a small team. 

• Flexibility and ability to prioritise workload. 

• Empathy for international development work and Temwa’s values. 

Desirable 

• Experience with Canva, Adobe Creative Suite or similar design tools. 

• Understanding of community fundraising, donor stewardship, and appeals. 

• Prior experience in the charity or NGO sector. 

• Knowledge of PR, media, or corporate donor engagement. 

• UK drivers' licence and vehicle access. 

• Experience working at festivals managing volunteers. 

Other Information 

• Occasional evening or weekend work may be required for events. 

• This is a hybrid role with a primary base in our Bristol office, with flexibility for some remote working.