Jobs for the Disability sector

We are looking to recruit a Senior Welfare Rights and Housing Advisor to join Camden Disability Action’s Advice Service.

You will have at least two years’ experience providing specialist-level welfare rights advice and experience of providing housing casework. The role involves identifying opportunities for income maximisation, supporting clients to ensure benefits are correctly assessed, and assisting with mandatory reconsiderations and appeals. You will also support Disabled people with housing-related issues, including homelessness prevention and access to suitable accommodation.

You will work holistically, managing complex cases and advocating for clients across statutory services, specialist advice agencies, and community organisations. The role provides social welfare rights advice, advocacy, and casework support within CDA’s remit and does not involve the provision of regulated legal services.

You will be committed to developing your understanding of the Social Model of Disability and share our vision for a radically inclusive world where people are not disabled by the society in which they live.

We are looking for someone who is committed to supporting our clients on the front line with equal passion to use themes and patterns from casework to affect wider systems change.

The role is hybrid, with a minimum of two days per week based at our office in Kentish Town (NW5 1LB).

The Volunteer Coordinator is responsible for developing, coordinating, and supporting a high-quality volunteer programme within Rubicon Dance to ensure volunteers are engaged effectively across all areas of the organisation. You will oversee the recruitment, induction, training, and ongoing support of volunteers, ensuring they are confident, informed, and equipped to contribute meaningfully to Rubicon’s work within the building and at external locations.

You will be responsible for implementing clear processes that enable volunteers to thrive, including safeguarding, compliance, and regular communication. The post holder will work closely with a wide range of internal teams and external stakeholders, including community groups, charities, public services, and partner organisations, to build strong relationships that strengthen volunteer engagement, widen participation, and support Rubicon’s organisational outcomes. Through effective coordination and relationship-building, the Volunteer Coordinator will contribute to enhancing Rubicon’s reputation as a welcoming, inclusive, and supportive organisation within the community and across the sector.  

How to Apply: Please see the Rubicon website for details.
Deadline for applications: Midnight Wednesday 27 May 2026 
Interviews: w/c 8 June 2026

This project is funded by Welsh Government’s Volunteering Wales Main Grants Scheme, administered by WCVA

DS Achieve champions and supports children and young people with Down Syndrome with a focus on progression and development. After nine successful years, we’re excited to be appointing a Charity Director to lead the next stage of our growth and development. This is an exciting opportunity for you to join a well-established organisation, leading a committed and talented team to create a positive impact. 

Working closely with the Board of Trustees, you will provide strategic leadership, guide the development of the organisation, and support a committed team to deliver high-quality services for families across Hertfordshire and surrounding areas.

While the position is largely remote, the successful candidate must be able to travel regularly within Hertfordshire. Applicants must be flexible and have availability to attend on-site as needed.

We are looking for a collaborative leader with experience in charity management or a strong track record ready to step up. You will bring excellent people leadership, stakeholder engagement and organisational development skills, alongside a passion for improving outcomes for children and families.

Please see the attached Role Profile for details.

About the role

We are looking for an experienced and inspiring Community Fundraising Manager to lead our community fundraising activity and supporter experience strategy at an exciting time of growth and ambition.

As Community Fundraising Manager, you will lead and develop a high performing team to grow income through community fundraising, events, partnerships and supporter engagement. You’ll champion a supporter first culture, ensuring every interaction with Hft is positive, engaging and inspiring.

You’ll also play a key role in developing innovative fundraising initiatives and community partnerships with local organisations, universities, volunteers, supporters and Hft services, helping to create long-term advocacy and loyalty for our mission.

What you’ll be doing

• Leading and inspiring a Community Fundraising Officer and Supporter Experience Officer to deliver ambitious income and engagement targets

• Developing and delivering community fundraising strategies and events that are inclusive, impactful and supporter-focused

• Building strong partnerships with local groups, universities, businesses and community organisations

• Embedding co-production approaches into fundraising activity by working collaboratively with learning disabled people, families, volunteers and supporters

• Championing excellent supporter and volunteer experiences across all fundraising touchpoints

• Using insight, feedback and data to continuously improve supporter journeys and retention

• Managing budgets, KPIs and forecasting to ensure financial sustainability and growth

• Working collaboratively across Fundraising and Communications to shape engaging campaigns and fundraising opportunities

About you

We’re looking for someone who is:

• An experienced community fundraising leader with a proven track record of delivering income growth

• Passionate about supporter engagement and creating exceptional supporter experiences

• Experienced in planning and delivering successful fundraising or community events

• Skilled in developing partnerships and building long term relationships

• A confident and supportive people manager who can motivate and develop teams

• Comfortable using CRM systems, data and insight to drive performance and improve engagement

• Knowledgeable about fundraising regulation and best practice

• Committed to equity, diversity and inclusion

Experience working with volunteers, universities or co-produced community initiatives would be highly beneficial.

Selection Process

We will be shortlisting applications on an ongoing basis. If your application is shortlisted, we will invite you to a pre-screening interview with a member of the senior hiring team. If you are successful at this stage, the final assessment process will include a competency-based interview, a presentation, and the opportunity to meet with key Managers to get to know the team and Hft.

Our Commitment to Inclusion

We are committed to recruiting people from diverse backgrounds and believe that a diverse and inclusive workforce helps us better support the people we work with to live their best lives. If there is anything we can do to support you to do your best during the application and selection process, please contact Hft recruitment team.

Occupational Therapist / Speech & Language Therapist

London SW18 1FZ
Full-time / Part-time / Term-time only
NHS Band 5 – Band 7 (depending on experience)

About the Role

BeyondAutism is looking for passionate and dedicated Therapists, Occupational Therapists (OTs), and Speech & Language Therapists (SaLTs) to join our specialist multidisciplinary team supporting autistic children and young people.

This is an exciting opportunity to work within a collaborative transdisciplinary model where therapy expertise is embedded into everyday classroom practice. You will play a key role in helping learners develop communication, sensory, motor, and independence skills in a supportive and rewarding environment.

Whether you are newly qualified or an experienced clinician seeking progression, we welcome applications across Band 5 to Band 7 levels.

Key Responsibilities

• Deliver individual and group therapy interventions
• Complete specialist assessments and develop therapy programmes
• Support autistic learners to achieve communication, sensory, motor, and independence outcomes
• Work collaboratively with teachers, Behaviour Analysts, and wider multidisciplinary teams
• Coach and support classroom staff in implementing therapy strategies
• Produce high-quality clinical records, reports, and recommendations
• Contribute to annual reviews, EHCP outcomes, and transition planning
• Maintain safeguarding, clinical governance, and professional standards
• Band 6/7 clinicians may supervise junior therapists or therapy assistants

About You

Essential

• Recognised Occupational Therapy or Speech & Language Therapy qualification
• HCPC registration (plus RCSLT membership for SaLT applicants)
• Experience working with autistic children and young people
• Strong assessment, communication, and clinical reasoning skills
• Experience working within multidisciplinary or interdisciplinary teams
• Understanding of safeguarding, clinical governance, and evidence-based practice
• Ability to adapt therapy approaches to meet learner needs

Desirable

• AAC experience
• Sensory Integration training
• Knowledge of EHCPs and annual reviews
• Experience delivering training to staff, parents, or carers
• Service development experience
• Relevant post-qualification training (e.g. Zones of Regulation)
• Membership of Clinical Excellence Networks (CENs)

Benefits

• Competitive NHS Band 5–7 salary
• Pension scheme with employer contributions up to 5%
• Term-time only opportunities available
• 25 days annual leave plus bank holidays (pro rata for part-time staff)
• Additional annual leave with length of service
• Season ticket loan scheme
• Bicycle purchase loan scheme
• Ongoing CPD, supervision, and career progression opportunities
• Supportive and collaborative working environment

Working Hours

37.5 hours per week
Monday to Friday, 8:45am – 4:45pm
(30-minute lunch break)

Occasional evening meetings or events may be required.

Safeguarding

BeyondAutism is committed to safeguarding and promoting the welfare of children and young adults. All successful applicants will be subject to an Enhanced DBS check and safeguarding procedures.

We are looking for a warm, organised and proactive Membership and Individual Giving Manager to help us deepen relationships with our members and supporters.

EDS UK is the leading UK charity dedicated to supporting people living with Ehlers-Danlos syndromes (EDS) and hypermobility spectrum disorders (HSD). We provide trusted information, community connection and advocacy, for better recognition, diagnosis and care. Our members and supporters are at the heart of everything we do.

This role is central to building a sustainable income base that allows EDS UK to continue providing vital support, information and advocacy for people living with EDS and HSD.

As part of a small team, you’ll enjoy a varied role that blends hands-on delivery with strategic thinking. You’ll lead our membership scheme, grow regular giving, and ensure every supporter feels valued, understood and connected to our mission. You’ll bring empathy, clarity and creativity to supporter communications, recognising the diverse needs of our community.

This is a fantastic opportunity for someone who wants to make a tangible difference every day and help shape the future of EDS UK’s supporter experience.

Senior Individual Giving Officer

Hybrid (with 2 days per week in our Alton office)

Individual Giving Manager

Permanent, 35 hours per week

£30-35k per annum, dependant on experience

(plus pension & generous annual leave)

About Kidney Care UK

3.5 million people in the UK have chronic kidney disease (CKD), a diagnosis that can turn your world upside down.

For 50 years, Kidney Care UK has been at the forefront of supporting people with kidney disease. From our early days when we campaigned to introduce donor cards in the UK, we have worked hard to support and represent the interests of everyone affected by this lifelong condition. We provide practical, emotional, and financial support for individuals and their families, while also working with healthcare professionals to improve care services and campaign for change.

Kidney disease can affect anyone and there is no cure. We are here for the young and the old, for those struggling to make ends meet, for families and loved ones. We fight tirelessly, giving our total support, to improve the lives of kidney patients and their families.

We’ve grown significantly over recent years. But this is just the start – we want to grow our income significantly in the next five years as part of our ambitious new strategy to ensure that the charity is fully sustainable so that we can support the 1000s of patients who need us every year. We’ve been making quite a splash recently – our ‘Bloody Amazing Kidneys’ campaign has seen more than 200,000 people successfully complete our online kidney checker so they can understand their risk of kidney disease.

Will you join us and help ensure that no one faces kidney disease alone?

The role

The Individual Giving team is responsible for driving growth and income sustainability across Individual Giving (one-off donations, Regular Giving, Lottery) In Memory Giving, Legacy Giving and Major Giving. This is an exciting role and it will suit somebody who enjoys working across our different fundraising products, with particular focus on one-off donations, Regular Giving and In Memory Giving. The role will focus on the acquisition and stewardship of donors, maintaining a fantastic donor journey for longer term engagement. The role holder will need to own and manage their workstreams, drawing on the expertise of other in-house teams from Marketing to Finance. The need for accuracy in data and administrative work requires the role holder to have a keen eye for detail and a respect for processes and regulations.

What we offer

Working at Kidney Care UK is incredibly rewarding and you will see the life-changing impact that the charity has on kidney patients and their families:

• Flexi-time – we are flexible about start and finish times, and flexible about your location.
• Annual and Christmas leave – we offer 25 days annual leave for full time employees plus bank holidays. We also close for three days between Christmas and New Year, and you don’t need to take this from your annual leave allowance.
• Pension – you’ll be eligible for and auto-enrolled into a pension scheme where your employer will contribute 8% of your salary.
• Health cashback plan – ability to claim back a wide variety of routine medical treatments.
• Employee Assistance Programme – access to a wide variety of support including counselling, health resources and advice.
• Cycle2Work scheme

Moving Medicine Patients Project Coordinator - Job Description

Office and home based - Hybrid Working

With occasional travel for meetings, events or project delivery across the UK

Role Purpose

The Moving Medicine Patients Project Coordinator will support the delivery and coordination of nationally significant, cross-sector programmes aimed at reducing barriers to physical activity for people living with long-term health conditions.

The role works across major national projects, including the Sport England-funded Moving Together project and the FSEM and Nuffield Health partnership project focused on person-centred care pathways.

The postholder will coordinate project activity across health, physical activity, policy, academic and community sectors, supporting stakeholder engagement, governance, communications, events, evaluation and delivery.

This is a fast-paced, multi-partner role requiring organisation, initiative and the ability to maintain momentum across complex workstreams, contributing to wider systems-change efforts to improve access to physical activity and reduce inequalities.

Duties

· Coordinate day-to-day project activities across multiple projects and partners

· Schedule and manage meetings, events and stakeholder engagement activity

· Prepare agendas, take minutes and track actions from governance meetings

· Maintain project documentation including plans, trackers and reports

· Support communications outputs such as newsletters, briefings and stakeholder updates

· Assist with delivery of workshops, webinars and engagement sessions

· Liaise with partners, suppliers and stakeholders to ensure smooth delivery

· Support financial processes including invoice tracking and budget monitoring

· Contribute to evaluation activity, including data collection and feedback processes

Responsibilities

Project Coordination & Delivery

• Support planning and delivery of project activity across multiple national workstreams
• Maintain project plans, timelines, trackers and delivery actions
• Monitor progress and escalate risks, delays or issues

Stakeholder Engagement & Partnership Working

• Act as a key liaison between internal teams and external stakeholders
• Build and maintain effective relationships across sectors
• Support inclusive engagement with diverse communities and stakeholders

Events & Engagement

• Coordinate meetings, workshops, webinars and stakeholder events
• Support logistics, communications and follow-up actions

Communications & Resources

• Assist with internal and external communications, including updates and materials
• Support development and dissemination of project resources

Evaluation & Reporting

• Support data collection, evaluation and reporting processes
• Contribute to reports, presentations and documentation

Governance & Administration

• Provide secretariat support to governance groups and working groups
• Support financial administration and operational processes

Accountabilities

• Accurate and timely coordination of project activities and deliverables
• Maintaining up-to-date project plans, records and documentation
• Effective communication and coordination across stakeholders and partners
• Delivery of high-quality administrative, governance and event support
• Proactive identification and escalation of risks, issues or delays
• Contribution to project reporting, evaluation and continuous improvement
• Supporting inclusive and equitable project delivery

Job Attributes / Skills / Requirements

Essential

• Strong organisational skills with the ability to manage multiple priorities and deadlines
• Excellent written and verbal communication skills
• Confident stakeholder engagement and relationship management across multiple partners
• Experience coordinating projects, programmes or partnerships
• Ability to work independently, proactively and as part of a team
• Experience supporting meetings, events, workshops or webinars
• Strong administrative and operational coordination skills
• High attention to detail with effective problem-solving ability
• Confident using Microsoft Office and cloud-based systems

Desirable

• Experience working in health, physical activity, public, charity or education sectors
• Experience working with clinicians, academics, policy stakeholders or people with lived experience
• Familiarity with UK healthcare systems, physical activity sector, or health inequalities
• Experience supporting communications, content development or resource creation
• Experience supporting evaluation, reporting or data collection processes
• Experience working across complex partnerships or systems-change programmes
• Experience using project management tools or financial systems (e.g. Xero)

Personal Attributes

• Highly organised and dependable
• Collaborative and relationship-focused
• Proactive and solutions-oriented
• Comfortable working within complexity and ambiguity
• Able to balance competing priorities calmly and effectively
• Passionate about reducing inequalities and improving access to physical activity and health

Qualifications

Essential

Educated to HND level or degree (or equivalent professional experience) in public health, sport, project management, healthcare, communications or a related field.

JOB TITLE: Outreach Coordinator (Families and Patients, all ages 0-25)

HOURS OF WORK: 24 or 32 hours per week £27,500 FTE – Actual Salary = 24h £16,500 PA / 32h £22,000

PLACE OF WORK: ECHO charity Office, 1 Royal Street, London SE1 7LL, Office & hospital-based Evelina London Children’s Hospital, with some community

Days of Work: Mandatory Monday team day & Thursday will be an 8 pm finish. Actual days/hours to be agreed. 

RESPONSIBLE TO: People and Impact Lead

TYPE OF CONTRACT: 2 years

BENEFITS INCLUDE 25 days annual leave (pro rata) increasing to 28 in service, winter shopping day off, workplace pension & flexible working 

ECHO’s Outreach Coordinator will provide support to families of children and young people aged 0-25 affected by CHD (Congenital Heart Disease) and patients.

This role will have around 20% of time to focus on finding out the needs of 18-25 patients, parents, and siblings, and developing support and information for them.

We are an independent charity who support families treated by the Evelina, London & Royal Brompton, and Harefield hospital networks, and the CHD network of 47 local hospitals, and are based close to the Evelina London Children’s Hosptial.

Can you… work in a hospital environment, on the phone, and online; plan visits or events such as a zoo trip or a party; support children, young people, and families through diagnosis, treatment, care, and, at times, the loss of a child; and provide needs-led emotional, social, and practical support to children with heart conditions, their siblings, parents, and carers?

Can you also research the needs of 18–25-year-olds, develop peer support and programmes for them, and deliver this on a small budget with patient and carer input throughout?

This role provides high-quality emotional, social, and practical support to children with heart conditions, their siblings, parents, and carers, from birth to 25 years. You will deliver 1-to-1 outreach in the hospital and the community, lead play and wellbeing activities, and maintain a visiting programme across children’s departments, including PICU, Cardiac, and NICU. 20% of your focus is supporting young people aged 18–25, identifying their needs, assessing numbers, and developing peer support programmes. The role also involves creating resources and accurate information for families, offering guidance for those facing bereavement or loss, promoting wellbeing across hospitals and networks, planning events, contributing to closed social media groups, maintaining records, and capturing impact through case studies and testimonials.

You will embrace our database, AI, and tools that can support families and our small charity to make a bigger impact.

You will have experience of working in emotionally demanding situations, be dedicated to supporting people, and be able to guide families through the impact of medical diagnosis, treatment, and bereavement with compassion and understanding.

Support

• Provide a safe space for families, in person, online, and on the phone
• Provide support to children, young people, and parents/carers affected by CHD from diagnosis to adult
• Research the support needs of younger adults, from 18 – 25 years across the CHD community, including patients, siblings/young carers, and parents/carers.
• Ensure EDI is a primary focus for ECHO – help us ensure everyone can access our services 
• Be there from diagnosis throughout childhood – work with our Youth Worker & Families and Volunteer Coordinator to ensure our families are supported
• Create ways to utilise the ECHO database to understand our own membershipsProvide information and support to families of children with heart conditions and those with additional needs
• Review and upgrade information for families, build strong relationships with referrers by attending meetings, providing talks and outreach across the network hospitals, delivering paediatric Cardiology services via Evelina London and the Royal Brompton
• Seek to offer support services to families treated locally in network hospitals – Annual mail out & visit
• Represent families throughout the community and consider the varied needs of ECHO members and how they might be included in our service offering
• Research what do young parents under 25 need, what about the needs of patients who are 18-25
• Provide fun sessions to children, young people and families
• Bringing like-minded people together, our events are a vital part of your work- some will be out of hours

Please use the link above to send us your CV and a Cover letter that demonstrates you meet the above criteria.

Closing date: 3rd June midnight

The first interview will be held online the week beginning: 8th June

With an in-person interview for shortlisted candidates at the ECHO office on 15th June.

This role will need DBS, two references, and an honorary contract with the NHS

ECHO is an equal opportunities employer and welcomes applications from everyone

NCRC is a charity (Charity Number 1082243) working to support families and individuals in the local community who are in need by reason of their youth, infirmity or disablement, poverty or social & economic circumstances.

The CFP Basingstoke is one of NCRC’s projects and supports these objectives by running a furniture & household goods reuse service which allows people to donate items knowing that they will be put to good use in helping others to improve their living conditions and benefiting the most vulnerable members of our local community. The project also provides supported volunteering opportunities and accredited training to adults with learning disabilities, physical disabilities and/or mental health issues, young people at risk of exclusion from education and youth offenders.

The Retail Supervisor plays a key role in supporting the day-to-day operations of the CFP Basingstoke shop. This role involves supervising a diverse team of volunteers and supported volunteers, ensuring a welcoming and efficient retail environment, and occasionally assisting with furniture collections and deliveries by driving the 3.5 tonne project van.

Join Disability Law Service and help empower Deaf and Disabled people to access justice. Support our vital work by playing a key role in strengthening our partnerships, training programme and systems change work. 

About Disability Law Service 

Disability Law Service (DLS) is a Deaf and Disabled Peoples Organisation providing free legal advice and representation to Deaf and Disabled people across England and Wales. We work to promote equality, inclusion, and access to justice through high-quality legal advice, welfare benefits support, and systems change work. Our work is grounded in the social model of disability and is focused on tackling discrimination and structural barriers faced by Deaf and Disabled people. 

Purpose of the role 

To develop and deliver partnerships, policy advocacy, and systems change activity that improves access to justice and outcomes for Deaf and Disabled people. 

Overview 

You will lead on partnerships, policy influence, and systems change work, working across a range of stakeholders to strengthen networks, influence policy, and deliver strategic change. 

Key responsibilities 

• Build and maintain strategic partnerships across sectors 

• Lead on systems change and policy advocacy work 

• Manage programmes focused on training and capacity building 

• Use data and evidence to inform systems change activity 

• Manage staff and volunteers and support team development 

• Develop stakeholder networks and collaborations 

• Contribute to policy campaigns and strategic initiatives 

• Support monitoring, evaluation, and impact reporting 

What we offer 

• Opportunities to develop experience in policy, advocacy and systems change while working across a varied and dynamic workload with diverse stakeholders

• A supportive and inclusive working environment within a committed and experienced team

• A varied role where your work directly supports access to justice for Deaf and Disabled people.

Equality, diversity and inclusion 

We welcome applications from everyone and are particularly keen to support Deaf and Disabled people to join and develop within our organisation. We are a flexible employer committed to creating an inclusive environment in which everyone can thrive. 

To apply

To apply, please upload your CV and a supporting cover letter (up to 2 pages) outlining your suitability for the role via CharityJob. Please make sure you have read the job description and person specification fully before applying for the role. 

Join Disability Law Service and help empower Deaf and Disabled people to access justice. Support our vital work by playing a key role in strengthening our finance and administrative functions. 

Disability Law Service is a Deaf and Disabled Peoples Organisation providing free legal advice and representation to Deaf and Disabled people across England and Wales. We work to promote equality, inclusion, and access to justice through high-quality legal advice, welfare benefits support, and systems change work. Our work is grounded in the social model of disability and is focused on tackling discrimination and structural barriers faced by Deaf and Disabled people. 

Purpose of the role 

To support the financial and administrative operations of Disability Law Service, ensuring accurate financial management and efficient day-to-day organisational support. 

You will manage bookkeeping, legal aid billing, financial records, and general administrative processes, supporting the smooth running of organisational systems and compliance requirements. 

Key responsibilities 

• Manage bookkeeping, invoices, payments, and reconciliations 

• Take responsibility for billing processes and financial records 

• Prepare month-end adjustments (including accruals and prepayments) 

• Maintain accurate financial systems in line with charity and legal aid requirements 

• Support audit and compliance processes 

• Provide general administrative support 

• Use finance and office systems accurately and efficiently 

What we offer 

• Opportunities to develop experience in finance, administration, and legal processes within a charitable setting

• A supportive and inclusive working environment within a committed and experienced team

• A varied role where your work directly supports access to justice for Deaf and Disabled people.

Equality, diversity and inclusion 

We welcome applications from everyone and are particularly keen to support Deaf and Disabled people to join and develop within our organisation. We are a flexible employer committed to creating an inclusive environment in which everyone can thrive. 

To apply

To apply, please upload your CV and a supporting cover letter (up to 2 pages) outlining your suitability for the role via CharityJob. Please make sure you have fully read the Job Description and Person Specification before applying. 

Tech Angels is a service that aims to reduce digital exclusion across Surrey. These days so much connection happens digitally; those without the knowledge or equipment to connect to the internet are at a very high risk of loneliness and isolation, which have a significant negative impact on physical and mental health.

To combat this, we provide devices on long term loan to people who are disabled or living with a health condition, family carers, of older age, or to those with another vulnerability. We also offer a ‘match’ with one of our team of volunteer Tech Angels, to help with digital literacy and confidence.  We also supply those who do not have WiFi access with a data sim card so that they can be connected. 

The purpose of the role is to take ownership of the full delivery of the service, coordinating referrals from initial enquiry through to completion. This includes managing volunteers, supporting service users, and ensuring all elements of the service run effectively so that people facing digital exclusion receive the support they need to get and stay connected.

Currently we have funding for East Surrey, Surrey Downs and Elmbridge therefore most of the travel required will be to these areas.

Main Responsibilities

Service Delivery & Coordination

• Manage referrals from enquiry through to completion
• Ensure service users are assessed, supported and followed up
• Coordinate device loans, SIM provision and support pathways
• Monitor progress and resolve day-to-day issues

Volunteer Management

• Recruit, onboard and induct new volunteers
• Conduct initial calls, interviews, references and DBS processes
• Match volunteers with service users
• Monitor visits, activity and reporting
• Provide ongoing support and communication to volunteers

Service User Support

• Act as main contact for service users and carers
• Support those matched, waiting or needing additional help
• Ensure consistent engagement and positive outcomes

Data & Administration

• Maintain accurate records across systems (e.g. Volunteero or database)
• Track activity, outcomes and service data
• Manage inbox and enquiries
• Ensure compliance with data protection and internal processes

Engagement & Promotion

• Build relationships with local organisations and referrers
• Attend outreach and community events
• Promote the service and increase referrals

Reporting & Communication

• Contribute to weekly updates and monthly reports
• Write case studies

Team Contribution

• Work collaboratively with colleagues to deliver the service
• Support volunteer engagement activities and training
• Contribute to team meetings and service improvements

Person specification

It is essential that you have:

· Excellent communication skills with the ability to communicate effectively in a range of formats and with a variety of audiences 

· Advanced organisation and coordination skills

· Good level of computer literacy including all Microsoft packages with experience of using a range of databases

· A high degree of self-motivation and able to work on own initiative

· Confident phone call manner

· Live within Surrey and be prepared to travel across the county when required

· The ability to either work from home (with regular work in the community) or be based in our office in Burpham, Surrey

It is desirable that you have:

· Experience and knowledge of working with people who are Disabled, have a long-term health conditions and/or carers

· Experience and/or knowledge of working or volunteering in digital inclusion or technology training

· Confident and persuasive presentation skills

· Experience in group facilitation or training

· A good understanding of the Health, Social Care and Voluntary, Community and Faith Sector (VCFS)

· An understanding of GDPR and adult safeguarding principles

This role requires the successful applicant to have an Enhanced Disclosure and Baring Service check (and we will organise and pay for this for you if you are successful). 

As part of a remote working and flexible team we will support you to find the ways of working that suit you best. 

What we offer you:

· Induction training and support

· On-going training and development and the opportunity to complete accredited training

· 27 days annual leave per annum (excluding bank holidays), raising to 28 days after 2 years of service 

· Access to our Employee Assistance Programme

· Equipment (laptop and mobile phone)  

· Pre-agreed expenses

· Prospects of career development

· Company Pension Plan

· A great team and an interesting role!

May 2026

If you would like to apply for this role please complete and return an application form by 5pm Friday 5th June 2026.

Responsible to: Content and Storytelling Lead
Based: Hybrid (average 1-2 days in office) The Grange, Saunderton, Princes Risborough
Contract: Permanent, Part Time (24.5 hours per week)
Salary: £25,200 - £25,900 per year

As our Individual Giving programme continues to grow, with ambitious fundraising targets and an expanding team, compelling and dynamic copy plays a vital role in helping us engage supporters and drive income. We are looking for a talented Copywriter to create compelling supporter-focused content that supports our Individual Giving activity, including appeals, raffles, Sponsor a Puppy communications, supporter feedback and development communications. You will bring the work of Hearing Dogs for Deaf People to life, through clear, persuasive and emotionally engaging copy that inspires supporters to give, stay connected and feel valued.

You will work closely with the Head of Supporter Retention and Growth and the Head of Acquisition and their respective teams, Marketing, the Creative Strategy Team and wider charity teams to deliver high-quality copy across a range of channels and campaigns. The role requires strong direct response writing experience, strong storytelling skills, a supporter first mindset and an ability to manage multiple deadlines. You will also need to confidently write to the brand guidelines and tone of voice.

Details of responsibilities can be found in the job description, which is downloadable below.

Benefits

• Employee Assistance Programme
• Death in Service Payment
• Annual leave enhancements recognising long service 
• Day off for your birthday 
• Defined contribution group personal pension plan 
• Enhanced sick pay 
• Enhanced maternity, paternity and adoption pay 
• Eye care 
• Hearing tests 
• Learning and Development opportunities
• Discounts on merchandise at Hearing Dog gift shops 
• Pet Dog Policy

For more information and to apply, visit our website via the ‘apply’ button.

Closing date: 10th June 2026

National charity Hearing Dogs for Deaf People trains dogs to transform the lives of deaf people and provides hearing loss services – because nobody with hearing loss should feel alone.