Supporter Services Officer Jobs

Who we are

Speakers for Schools is the largest social mobility charity in the UK. We help to level the playing field between state and independent schools by giving all young people access to the same prestigious networks available to the top fee-paying schools.

We believe that by inspiring young people to explore their ambitions through our speaker programme, facilitating access to multi-day experiences of the world of work, and supporting young people to successfully seize opportunities available to them, then we can make a profound difference to the lives of young people, their future happiness and prosperity.

By 2028, our ambition is that every young person in the UK has access to high quality work experience. Yet today, less than half of young people leave secondary school having had any work experience whatsoever.

Role Summary

The Policy, Research and Impact Directorate ensures that the Charity is evidence-led, impact-focused, and continuously improving the quality of our programmes. Through our policy, research and investigation work we shine a light on barriers to success, to influence changes to Government policy and practice; through our impact work, we strive to deepen our understanding of the difference we have on life-chances of young people, and the combination of interventions that best enable them to successfully seize employment opportunities, post-school; through quality assurance of programmes, we ensure that the organisation and partners have a common understanding of best practice and the insights to continuously improve.

Key Duties / Responsibilities:

Strategic Purpose:

· Coordinate the collection and management of data related to our projects, programmes, and initiatives.

· Develop and maintain databases, spreadsheets, and other systems to organise and track relevant insight and information.

· Conduct basic analysis of quantitative and qualitative data to identify trends, patterns, and insights.

· Assist in the preparation of regular reports, presentations, and dashboards summarising key findings and outcomes.

· Collaborate with programme staff to ensure data is collected consistently and accurately according to established protocols.

· Stay up to date with relevant research and policy activity and provide support where necessary

JOB TITLE: Group Supervision Facilitator (Culturally Appropriate Advocacy)

HOURS: P/T 1.5 hours per calendar month 

LOCATION: Greenfish Resource Centre, Manchester, M4 1LE 

CONTRACT TYPE: Self Employed

SALARY: £40-£60 per hour

BRIEF SUMMARY OF ROLE

The Culturally Appropriate Advocacy Service provides Advocacy for racially minoritised people (Black, Asian and Minority Ethnic people) in Greater Manchester who are being treated in a psychiatric inpatient site or who are at risk of detention under the Mental Health Act.

We aim to address racial disparities experienced in mental health care through Advocacy. We know that people from racially minoritised backgrounds are more likely to be detained under the Mental Health Act and experience worse outcomes when accessing care. Our Advocates work in partnership with the people they support and take their side. We promote social inclusion and social justice through Advocacy.

We want to proactively support our Advocate team and are introducing independent group supervisions based on the feedback from our Advocates. The Group Supervision Facilitator will facilitate monthly 1.5-hour group supervision sessions for a team of Culturally Appropriate Independent Advocates.

For any queries regarding the role, please do not hesitate to get in contact for an informal discussion.

Why work with us?

At Gaddum we are all committed to living our values; in all areas of our work we are supportive, empowering, professional, innovative and diverse.  Our teams are passionate about working together to support and empower individuals and their communities.

Gaddum is a Living Wage Employer and we are proud to have the Investors in People Silver Award.  For a full list of our awards and accreditations, please visit our website.

How to apply

Please submit your CV and cover letter (max 1 page) via email. Full details can be found on our website.

Gaddum is proud to be a Disability Confident Level 2 Employer; if you need any support completing your application or require alternative arrangements, please get in contact.

Gaddum is dedicated to fostering an inclusive environment where every individual, regardless of background, feels valued and empowered to contribute. We celebrate diversity as a catalyst for innovation and growth and are committed to creating a workplace that thrives on varied perspectives and mutual respect. 

Job Purpose

Money Minded is a new service designed to support adults (18 years and over) in Ealing, Hammersmith & Fulham, Hounslow. This role offers an exciting opportunity to collaborate closely with the West London NHS Mental Health Teams, operating within the tri-borough area.

The service provides support with welfare benefits, accessing debt support, housing and well-being. The role of the Mental Health Information and Advice Officer will be to provide advice, guidance and customer representation to tri-borough residents living with Mental Health difficulties. Advice issues may include housing, welfare benefits, council tax, accessing debt support, signposting etc.

The successful candidate will deliver support to enquirers and manage a caseload of individuals, as agreed with the Service Manager. In addition to advice casework, the Mental Health Information and Advice Officer will also be expected to assist onboarding referrals to the service, as and when needed.

The successful candidate will work closely with the West London NHS Mental Health teams and project volunteers, ensuring adherence to the Advice Quality Standard framework (AQS) and Mind's policies and procedures.

Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed, prior to undertaking unsupervised client work.

You can download a PDF of the full job description for this role at the bottom of the page.

Place of Work

The Mental Health Information and Advice Officer will be required to work within the West London NHS Mental Health team offices.

Key Responsibilities

• Deliver support to enquirers and manage a caseload of individuals as agreed with the service manager
• Deliver monthly wellbeing peer support groups/workshops
• Provide advice and information relating to all welfare benefits, including assisting clients with form filling and contacting agencies such as the Department for Work & Pensions on their behalf
• Provide housing advice
• Link in with specialist debt and money support agencies
• Provide information on employment opportunities and training support for clients
• Signpost to other relevant services in the boroughs, or further afield

Person Specification

Knowledge & Experience

• Substantial experience of delivering advice in a similar position, preferably to individuals with Mental Health needs
• Knowledge and understanding of Mental Health problems and how they are impacted by social issues
• Experience of delivering advice, information and customer representation
• Experience of managing complex cases
• Experience of working with multiple agencies
• Experience of delivering desired outcomes in a timely manner  
• Up to date knowledge and experience of safeguarding adults
• Understanding of the importance of monitoring and evaluation, and the ability to keep records

Skills & Attributes

• Relevant and up to date knowledge of welfare benefits, housing and social care
• Facilitate and deliver peer support groups for longer term improved wellbeing
• Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing
• Excellent listening skills
• Computer literate, with the ability to use MS Office, email systems and databases (inputting information and extracting reports)
• Ability to liaise with a range of people – customers with support needs, carers, and a range of different professionals 
• Ability to remain calm in challenging situations and reinforce boundaries
• Ability to support people to manage difficult feelings, and communicate their needs effectively
• Strong organisation and administrative skills 
• Flexibility in overall approach to work 

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.

Post is subject to an enhanced DBS check.

JOB DESCRIPTION

Title of Post: Financial Assistant

Responsible to: Head of HR & Administration

Hours: 32 hours per week

MAIN PURPOSE OF THE JOB

The main responsibility of this role is to assist the Head of Resources in the efficient and smooth running of financial functional activities of the charity.

DUTIES AND RESPONSIBILITIES

1. Process and prepare financial and business forms for the purpose of checking account balances, facilitating purchases, etc.

2. Perform routine calculations to produce analyses and reports as requested by the Head of Resources and assisting in developing and maintaining all financial reporting within the charity.

3. Assisting in the preparation and maintenance of the charity’s annual income and expenditure budget.

4. Assisting in monthly bank reconciliations and other balance sheet accounts.

5. Dealing with finance related queries from staff, senior management, supporters, and suppliers.

6. Maintenance and reconciliation of direct debits, standing orders and other online donations.

7. Supporting the financial controller in the planning and preparation of statutory accounts and the annual audit.

8. Ensuring accurate gift aid records are maintained for supporters and conducting the annual gift aid claim.

9. Assisting in the maintenance of all accounting records on an ongoing basis to ensure:.

             a.   All income and expenditure are properly approved, banked and processed in a timely manner.

             b.   Monthly cash/cheque management and bank reconciliations are carried out and recorded.

10. Undertaking any other accounting duties that may be required and providing cover when other staff are absent.

PERSON SPECIFICATION

Required Elements

• Ability to collaborate and work effectively with Stella Maris staff, volunteers, and supporters.
• Accuracy, numeracy, organisation, and strong attention to detail.
• Excellent mathematical skills.
• Integrity, honesty, and customer-service skills.
• Solid communication skills, both written and verbal.
• Superior attention to detail.
• Computer skills such as experience in working with spreadsheets and accounting software. Confident in using IT software such as Microsoft office suite (Word, Excel) and CRM databases.
• Ability to work flexibly and to use own initiative to meet demands of job.
• Strong commitment to team working, and an ability to build strong, mutually beneficial relationships with colleagues across whole organisation.
• Commitment to high quality service, best practice, and best value in all aspects of the charity’s operation.

Desired Elements

•  Associate or bachelor’s degree in business, finance, accounting, or a related field.
• Knowledge of the wider UK charity sector.
• Experience of working with a CRM database is desirable.
• Knowledge of the wider UK/international maritime sector.
• Knowledge of the Catholic church.
• Experience of working in a UK charity sector.
• Understanding of the Vision, Mission, and Values of Stella Maris.

Reports to: Head of Change   

Salary: £32,300   

Contract: 2 years fixed term - potential to extend   

Location: Central London, Hybrid*   

Closing date for applications: 9:00am, Friday 7th of June 2024 

Interview dates: week commencing the 17th of June 2024 

About the Youth Endowment Fund  

 We’re here to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice.   

In recent years violent crime has risen significantly. Homicides, assaults, robberies and offences involving weapons have all seen sustained growth. We have also seen large increases in violent crime involving children and young people. This is a tragedy. Every child captured in these numbers is an important member of our community and society has a duty to protect them.   

The Youth Endowment Fund (YEF) is a charity with a £200m endowment and a mission that matters. We exist to prevent children and young people becoming involved in violence. We do this by funding great initiatives, finding what works and working for change – scaling up and spreading the practices that make a difference.    

Our Change team does this by building excellent relationships and sharing evidence of what works with organisations and key individuals across the public, private, third sectors and local communities. We are looking for a dynamic, motivated, proactive and highly organised Change and Events Officer to join our Change team to help us fulfil our mission.    

 Key responsibilities  

Most fundamentally, your job is to work as a member of our Change team to make sure we’re excellent at running events and managing relationships with key stakeholders. You’ll make sure the team is incredibly organised and has the support it needs to work effectively. Key responsibilities:  

• Event Organising. Help to organise events, from small roundtables to large in person conferences. You will help make sure events run brilliantly, from booking venues to managing invites and organising materials.   

• External Relationship Management Support. Provide support to the team in managing external relationships by scheduling meetings, organising workshops and developing materials.   

• Meeting Effectiveness. Make sure certain meetings are effective. You’ll do this by organising the meetings, taking great minutes, making sure we keep track of things we said we would do and saving the documents in the right place.   

• Project Support. Help ensure projects within the Change teams are done brilliantly. This may involve administrative tasks, tracking deadlines or leading projects as needed.   

• Query Management. Monitor and respond to general queries by managing the team inbox.   

• Salesforce Reporting and Stakeholder Communication. Lead on coordinating Salesforce reporting and effective communication outreach for key stakeholder groups.  

• Stakeholder Engagement and Change Activities. Develop and support stakeholder engagement and Change activities, including monitoring and compiling feedback from surveys.  

• Team Scorecard Coordination. Lead on co-ordinating the team scorecard, ensuring that the team is on track with targets. 

• Collaboration. Work closely with other roles (including our Operations and Culture team) within YEF to ensure coordinated efforts and sharing of best practices.     

About you  

You are this sort of person:  

• You’re incredibly organised: You have an eye for detail and you’re excellent at and enjoy designing a plan and seeing it through. You use your organisational skills to work across your team and keep everyone working together to achieve the same goals.  You have a track record of making things happen on time. You like finding ways to make things operate better for everyone. It’s a plus if you’ve used the Salesforce system, before but it’s not a requirement.   

• You love organising external events: You like helping to create experiences that leave people feeling energised, excited and ready to act, whether that’s a well-run roundtable, an effective workshop or a remarkable conference.   

• You understand how people and organisations work: You understand the nuance of how decisions get made and you understand how to find out who has decision-making power.     

• You win people over: People tend to warm to you and respect you. You easily build good relationships with both very senior and very junior people. You are at ease talking to a senior civil servant or a 15-year-old.    

• You love supporting great teams: You don’t know all the answers, but you enjoy helping colleagues find answers and solve problems so that the team can work brilliantly and efficiently.   

• You’re able to juggle many diverse tasks at once: You enjoy moving between different types of projects and prefer a job that looks a bit different every day. You can effectively identify what’s most important and how to balance different priorities.   

• You learn fast but remain humble: You quickly get your head around ideas. You have a track record that shows how quickly you think. It wouldn't faze you to have responsibility for organising things that are new to you, as long as you have an expert to ask advice from. You like learning and developing. You are proactive, but happy to ask for help when needed.  

• You don't want your days to pass without making a difference: You want to play a significant part in a charity that is making a difference. You like the idea of doing a job that makes young people safer.   

• You’re committed to equality, diversity and inclusion: You believe and act in a way that celebrates and encourages a range of experiences, views and values.    

While it’s not a criterion, we are especially interested to hear from applicants who have lived experience of youth violence.  

It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.   

  All appointments will be made on merit, following a fair and transparent process. In line with the Equality Act 2010, however, the organisation may employ positive action where candidates from underrepresented groups can demonstrate their ability to perform the role equally well.  
  

Additional benefits include    

£1,000 professional development budget annually, 28 days plus Bank Holidays, four half days for volunteering activities.    

Hybrid working details    

The office is based in Central London. Those living in and around London are expected to be in the office a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month.    

If you’re interested   

To apply, please send a CV and cover letter, and complete the monitoring form via our application website by 9:00am Friday the 7th of June 2024. 

Please ensure that your cover letter can answer, within a maximum of 1000 words, the following questions:   

1. Please share why YEF’s mission is motivating you to apply for this role. 

1. Referring to the ‘About You’ section on the JD, give clear examples of: 

• How your experience shows that “You’re incredibly organised and

• How “you love organising external events”. 

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.   

We plan to host interviews the week commencing the 17th of June 2024. 

This role is advertised as full time at 37.5hrs per week. As part of our commitment to flexible working, we will consider a range of options for the successful applicant. All options can be discussed at interview stage.     

You will also be required to provide proof of your eligibility to work in the UK.   

 Personal data   

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.   

About us 

Humane Society International/UK is a global animal protection organisation, striving for a better future for animals through advocacy, education, and hands-on programmes. HSI/UK is a leading force for animal protection, with hundreds of thousands of supporters across the country. We are an effective voice for animals, with active programmes in wildlife protection, alternatives to animal experiments, and farmed animal welfare. A small but effective team, HSI/UK has big ambitions to create further positive change for animals both here in the UK and around the world. 

About the position 

This is an exciting opportunity to create change at scale, informing and promoting a practical transition to plant-based diets, in order to reduce the number of animals suffering in factory farms. Part of our Farmed Animal Campaigns team, the role will work to increase the quality and availability of plant-based options with major caterers and universities in the UK, impacting hundreds of thousands of meals daily. 

This role also includes an opportunity to support the delivery of a campaign to end the use of farrowing crates, one of the worst forms of cruelty to farmed animals in the UK today. In this role you will support the Senior Manager for Farmed Animal Campaigns to create public-facing campaign assets, and develop compelling research to underpin our policy and industry engagement.

If you are results-oriented, persuasive, organised and, ideally, have knowledge of food and/or farming systems, along with a commitment to animal welfare, then we would like to hear from you. 

Key areas of responsibility:  

• Initiate and maintain relationships with universities, food service companies and public sector institutions to support and oversee their delivery of goals to reduce meat/animal products  

• Work with consultants to develop and deliver our Forward Food culinary training programme to food service professionals, to support their understanding of plant-based food and marketing, and their role in the just protein transition.  

• Identify and support opportunities to encourage people to eat fewer animal products, including working with media and celebrity ambassadors. 

• Conduct environmental impact assessments on menus and food procurement to effectively monitor and report on progress towards meat-reduction goals 

• Deliver compelling and informed advocacy to UK political stakeholders to encourage the adoption of policies that catalyse a just protein transition and better farmed animal welfare. 

• Support development and delivery of HSI UK’s farmed animal campaigns strategies  

• Research and present on industry-related trends and developments in the plant-based food market and alternatives to cage confinement.  

About you 

Our successful candidate will be confident, articulate and creative with a proven track record of supporting the delivery of effective campaigns through research and advocacy. You’ll be a proactive self-starter, and someone who brings positive energy to work within teams. You’ll have a keen eye for detail and accuracy, as well as experience and ability to produce compelling and effective advocacy materials, including analysing scientific data and translating it into meaningful language for stakeholders. You’ll have experience of building strategic relationships in the private or public sector to deliver agreed goals. You will have an ambition and drive for creating positive change for animal welfare, and a willingness to regularly evaluate our progress and impact with a view to further improving our strategies.  

We are searching for a campaigns professional to make a difference and be part of a successful global team. If that’s you, please get in touch! 

This role can remote, office based or hybrid. It involves UK travel to workshops, meetings and events.

To apply, please submit your CV and a covering letter via the CharityJob website by June 9, 2024. Applications without covering letters will not be considered.

Do you thrive in a fast-paced environment where you can wear many hats? Are you passionate about supporting older people and those in need?

We are seeking a highly organised and motivated Operations Support Officer to join our team at MRS Independent Living. 

About the role

In this varied and rewarding role, you will provide vital administrative, financial, and operational support across a range of our services that enable older people and those living with disabilities and mental health challenges to stay independent, active and connected to their communities. 

Your day-to-day tasks will include:

• Administration: You'll be integral to delivery of our handyperson service, exercise programmes for older people and decluttering service, managing enquiries, referrals, bookings, invoices and payments.

• Project Support: You'll help support our community projects, supervising activities where needed, assisting with admin and data collection, and being a point of contact for new and existing volunteers. 

• General Operations: You'll wear many hats, supporting senior staff with HR, training, communications, IT, health & safety, and providing a friendly face. 

We are looking for someone who:

• Has empathy and can communicate effectively with a diverse range of service users, including older adults, those with disabilities, and those facing mental health challenges.

• Is a whiz with administration, has a keen eye for detail, and can work comfortably and effectively across multiple projects.

• Is confident using (or comfortable learning to use) a range of software and collaborative platforms (e.g. Google Workspace, Trello, Airtable) and accounts management software (ideally QuickBooks). 

• Has a warm, friendly personality and a proactive attitude, eager to contribute ideas and support colleagues.

• Is a team player who can adapt to changing priorities and a fast-paced environment.

It will be a bonus if you have:

• Experience working with third sector (community and voluntary) organisations.

• Experience as a volunteer or supporting volunteers.

• Familiarity with social media platforms like Twitter and WhatsApp.

• An interest in learning more about charity functions like fundraising and community development, and charity/social enterprise management in general. 

We welcome and encourage applications from people from all backgrounds, particularly those connected to the diverse communities represented in North East London.

Application Closing Date: 21st June 2024 at 23:00 GMT
Location: Remote within the UK through a hybrid work model preferred; strong preference for individuals in the greater London area to ensure team continuity and collaboration with episodic in-person office days in London as needed and prescribed by the organisation. This role requires applicants to be able to show that they have the right to work in the UK.
Term: Full Time- 35 hours a week
Organisation: Global Greengrants Fund UK
Salary: Salaries at Global Greengrants Fund UK (GGF UK) are dependent on applicable salary scales, and internal pay policies including equity considerations, and budget. Due to how salary negotiations perpetuate existing structural inequities, GGF UK has moved away from salary negotiation processes for any candidate. Our best offer for this position is £42,500 per annum.
Benefits: We are in the process of improving our benefits package, to include a 10% pension contribution, remote and flexible work arrangements, generous family and sick leave, an employee assistance programme, health and life insurance, death in service x 4 salaries, income protection, and annual leave of 28 days plus all UK bank holidays.

About Global Greengrants Fund

Global Greengrants Fund (GGF) supports grassroots activists and civil society organisations around the world working to address environmental and social justice in over 160 countries. GGF applies a participatory and decentralised model in making grants to grassroots groups through regional and thematic boards of advisors, global partner networks, and independent funds, to support grassroots environmental and social justice action. Global Greengrants Fund believes solutions to environmental harm and social injustice come from people whose lives are most impacted. Every day, our global network of people on the frontlines and donors comes together to support communities to protect their ways of life and our planet. Because when local people have a say in the health of their food, water, and resources, they are forces for change.

Global Greengrants Fund comprises two organisations located in the USA, Global Greengrants Fund Inc (established in 1993), and Global Greengrants Fund UK (established in 2012). The two organisations work closely together with a shared grantmaking programme and strategic collaboration at the senior leadership level. GGF UK consists of nine staff members working on fundraising and influencing philanthropy; finance; communications; and operations, with all of these functions operating autonomously but in close collaboration with their US counterpart functions.

In 2024, Global Greengrants Fund is amid a strategic journey in which we collectively centre our values, including diversity, equity and inclusion, and organisational care in our work, and to rediscover our identity and potential after 30 years of work. We have experienced tremendous growth over the past two years and we are thoughtfully, yet rapidly, growing our annual grantmaking, our philanthropic advocacy, and our global partnerships and collaborations to new levels. This includes creating a globally networked learning organisation and transforming our organisational culture to be more collaborative and self-steering – we call this our transformative journey. The Finance and Grants Officer needs to understand the challenges and opportunities that come with these transformations and can remain flexible, steady, and adaptable.

The Role

Global Greengrants Fund UK is looking to hire an energetic and passionate individual who will play a key role in collaborating across teams to support finance and grantmaking. They are responsible for the smooth running of all transactional processes for grants, payments, reconciliations, and financial reporting. They will also lead on any applicable system enhancements thus offering a critical and wide-ranging systems support role for the grantmaking charity. They will ensure that financial transactions are properly allocated, recorded, and maintained and assist in the preparation of audit data as well as supporting project reporting to aid in the preparation of the annual statutory audit and project reports.

As part of the finance and operations team, they will join a growing team currently staffed by four members in the UK. In the present accountability structures, the Finance and Grants Officer, GGF UK is line managed by the Director of Finance and Operations, GGF UK while building and working in more collaborative ways.

The Candidate Profile

The successful applicant will have significant relevant experience in a similar role in a charitable, environmental, development, social justice, feminist, gender, human rights, and/or grantmaking organisation. They demonstrate knowledge and experience in charity/nonprofit grant accounting/financial issues and dealing with both financial and grant information and processes, understand accounting principles, and have knowledge of accounting, grantmaking, and budgeting processes. They have cash management, banking, and payment experiences. They demonstrate excellent administrative and organisational skills, and the ability to ensure the accuracy of work and demonstrate precise attention to detail. They will have the skills to give, receive, and work with feedback constructively. They also thrive in a virtual environment, motivated to take on challenges and collaboratively find innovative and creative solutions. Multiple language skills would be ideal, while English fluency is a must.

The right candidate will understand GGF’s core values and be committed to the guiding principles and mission of GGF and ensure they uphold them in the way they take up the responsibilities of the role.

How to Apply

Applications need to be submitted through GGF UK’s recruitment platform (Rippling) by June 21st, 2024 at 23:00 GMT. To apply, please apply via the link in the 'apply via website' button which will redirect you to GGF UK's recruitment platform  (Rippling) and a detailed job description. You will be required to upload a current CV and complete a set of screening questions which will need to be submitted in English. If you’re intrigued by this position but feel like you don’t fit the profile precisely, please still apply. 

We thank all those who apply, but only shortlisted candidates will be contacted.

We have a very exciting opportunity for anyone who enjoys working on the front-line of patient support in the Preston area. 

This role will deliver Kidney Care UK’s Patient Support and Advocacy service in the Preston region. This varied role deals with every aspect of a patient’s life that supports better outcomes: welfare benefits, practical, emotional and social support. As well as directly supporting patients, you will raise awareness of the wide range of local and national resources available to kidney patients, and build strong relationships with kidney patients, professionals, and other stakeholder groups in the region. 

Based at home (laptop and mobile phone provided), you will be expected to travel independently across the Preston area and manage your own caseload with the support of your line manager and other members of our national friendly, committed team.

We’ll provide the training, you’ll bring enthusiasm and your experience of working with chronically ill patients in a social, care or health role.

The role is a two-year contract initially. We can consider applications for a split role or job share, please indicate the hours you are seeking. Applications from those with experience of living with CKD in a personal or professional capacity are particularly welcome. 

Please apply through CharityJob with your CV and a covering letter outlining why you are perfect for this role. 

This is an exciting opportunity to join our friendly Healthwatch Redbridge team as we advance to the next phase of our work.

The post holder will be highly organised and motivated with strong administrative and social media experience to support the team’s daily activities.

You will be part of a team that has a real say in developing health and social care services and liaises with senior professionals and clinicians to help deliver change for local people.

Main aims of the role:

• Work collaboratively with the Chief Executive Officer, HWR Board, Staff and Volunteers to develop print and digital communications and printed materials to support the work of Healthwatch and its outreach and engagement activities.

• Develop relationships with sector, national and local media

• Ensure a consistent brand and identity is maintained and support colleagues to ensure quality communications across all products and initiatives.

• Manage the HWR digital and print communications channels, such as enewsletters, social media and print newsletters. • Ensure and maintain the online/ Web presence of Healthwatch including Twitter and LinkedIn

• Secure local, regional and national press coverage of HWR work in a variety of publications.

• Support and sustain information, advice, and signposting services to ensure individuals are directed to appropriate health and social care services.

• Promote equality, diversity and inclusion by ensuring that communications are accessible to all segments of society.

• Publicise volunteer opportunities and their role in improving the delivery of health and social care services.

• Ensure compliance with Healthwatch England brand guidelines and protocols.

• Co-ordinate the design and production of press releases, information and promotional materials required by the team.

• Assist the CEO and the team with the production of reports as required.

• Review and monitor materials produced by other organisations and feedback areas of potential interest to the team.

• Provide general admin cover for the Healthwatch Redbridge office – answering telephones, dealing with general enquiries and visitors to the office.

Main activities of the role:

• Collate copy, edit content, design, and launch print reports on the work of Healthwatch.

• Collaborate with staff across Healthwatch to develop outstanding digital and print content for all HWR channels.

• Collate, develop, and manage content for the HWR website and ensure the website is kept up to date.

• Collate, develop, and manage content for Healthwatch email marketing.

• Manage the HWR social media presence with engaging content.

• Support the delivery of Healthwatch events and engagement programme.

• Monitor effectiveness and impact of all communications activities, making recommendations for change.

Please see attached PDF for full details.

Data Operations Officer

Contract: Permanent, Fulltime, 35 hours per week

Salary: £39,358 - £41,325 with excellent benefits

Location: London, UK

Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base. In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK.

About WaterAid:
Want to use your skills in data to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?

We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.

Join WaterAid as a Data Operations Officer to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

About the Team:
The WaterAid Data Operations Team works in close collaboration with colleagues in the wider Community and Fundraising directorate as well as Finance, and the team plays a vital role ensuring that WaterAid UK adopts an insight-led and data-driven approach to maximising return on investment in fundraising and campaigning activity.

The Data Operations Team is responsible for the day-to-day running of WaterAid's CRM and Integration Hub. This responsibility requires that the team manage the input of data from external sources (import files from multiple agencies) via the Integration Hub and for the output of key financial processes such as the Gift Aid and Direct Debit claims, while ensuring that the systems are always available to end-users and that security and access are managed in accordance with best practice.

The team also hosts the Data Support function, providing resolution to most Data Operations related cases and allocating cases to other members of the wider department where appropriate.

About the Role:
As our positive and proactive Data Operations Officer you will play a crucial role in ensuring that key processes are efficiently executed and help to coordinate incoming support requests to the team. You will play a key role in ensuring the integrity and accuracy of WaterAid's fundraising data, carrying out data quality checks and financial reconciliation.

You'll also be responsible for carrying out key financial processes from the database, such as Direct Debit and Gift Aid claims. We're looking for someone who is motivated and enthusiastic, with a high attention to detail and the ability to use their initiative to solve problems.

About You:

• Experience of working with data in a relational database
• Great verbal and written communication skills
• Excellent IT skills, with advanced experience of using Microsoft Excel and Word
• A solid understanding of the Direct Debit Scheme and Gift Aid
• Good understanding of fundraising products.

Although not essential, we also prefer you to have:

• Experience of using Microsoft Dynamics 365.
• Experience of using a helpdesk application, with an ability to use initiative to prioritise effectively and provide support to colleagues.
• Experience of submitting Direct Debits to Bacs.
• Knowledge of HMRC Gift Aid regulations.
• Knowledge of SQL, SSMS and their application.

Closing date: Applications will close at 23:59 on 30^th June 2024. Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found prior to the advertised closing date.

How to Apply: To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format.

Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.

Our Benefits:

• 36 days' holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Commitment

Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.

Join a team with a bold mission – at Swindon and Gloucestershire Mind, we are dedicated to reshaping the landscape of mental health and emotional wellbeing in our community. The Autism Practitioner will work with people across Swindon with Autism and mild to moderate mental health concerns at pre/post assessment stage. Your role is all about providing a collaborative and tailored approach.

What You'll Do:

Collaboration and Efficiency: Work hand-in-hand with other local agencies/organisations to effectively deliver a wide variety of wellbeing support for people with Autism.
 

Innovation and Empowerment: Channel your passion into providing evidence-based interventions, elevating the mental health and emotional well-being of the people we serve, while opening doors to life's possibilities.

We have 3 contracts available 2 x 30 hours and 1 x 17.5 hours per week 

You will work closely with the Head of Philanthropy, Senior Philanthropy Manager and the wider team to support the cultivation and stewardship of individual donors who fund a variety of activity at Serpentine – from exhibitions and our summer Pavilion programme, to live events and our Ecologies, Arts Technologies and Civic Engagement projects. You will identify and research potential major donors, developing a strong fundraising pipeline that will ensure the Philanthropy team can reach their annual targets.

You will provide full administrative support to the Head of Philanthropy and Senior Philanthropy Manager to maximise the Serpentine’s income from our international group of major donors, ensuring processes are followed correctly and all administration is efficient, accurate and delivered to deadline.

Using your strong prospect research, analytic and communication skills, you will thrive on your ability to deepen and widen our donor base through identifying new potential supporters, as well as mapping donor networks and creatively assessing opportunities for closer engagement with existing donors. You will have a strong attention to detail and be adept at extracting and communicating summary information to internal and external audiences. You will also have an adaptable and innovative approach to work, solving problems and working both collaboratively and independently as required.

The Services Manager (Housing) will primarily focus on the managing New Horizon's Housing Advice service, delivered both from the day centre and remotely. You will work with the Head of Services to ensure the service responds holistically to young people with multiple needs or barriers.  You should be experienced in the housing and homelessness sector, be a passionate advocate for young people. and have the ability to motivate a team to deliver high quality services in a fast-paced environment. You should be skilled in partnership management and able to collaborate to identify new housing solutions for young people. 

For more information, please see our Job Application Pack below. 

Salary: £37,024 - £41,600
Closing Date: 10am, 14/06/2024