Operations Support Officer

Do you thrive in a fast-paced environment where you can wear many hats? Are you passionate about supporting older people and those in need?

We are seeking a highly organised and motivated Operations Support Officer to join our team at MRS Independent Living. 

About the role

In this varied and rewarding role, you will provide vital administrative, financial, and operational support across a range of our services that enable older people and those living with disabilities and mental health challenges to stay independent, active and connected to their communities. 

Your day-to-day tasks will include:

• Administration: You'll be integral to delivery of our handyperson service, exercise programmes for older people and decluttering service, managing enquiries, referrals, bookings, invoices and payments.

• Project Support: You'll help support our community projects, supervising activities where needed, assisting with admin and data collection, and being a point of contact for new and existing volunteers. 

• General Operations: You'll wear many hats, supporting senior staff with HR, training, communications, IT, health & safety, and providing a friendly face. 

We are looking for someone who:

• Has empathy and can communicate effectively with a diverse range of service users, including older adults, those with disabilities, and those facing mental health challenges.

• Is a whiz with administration, has a keen eye for detail, and can work comfortably and effectively across multiple projects.

• Is confident using (or comfortable learning to use) a range of software and collaborative platforms (e.g. Google Workspace, Trello, Airtable) and accounts management software (ideally QuickBooks). 

• Has a warm, friendly personality and a proactive attitude, eager to contribute ideas and support colleagues.

• Is a team player who can adapt to changing priorities and a fast-paced environment.

It will be a bonus if you have:

• Experience working with third sector (community and voluntary) organisations.

• Experience as a volunteer or supporting volunteers.

• Familiarity with social media platforms like Twitter and WhatsApp.

• An interest in learning more about charity functions like fundraising and community development, and charity/social enterprise management in general. 

We welcome and encourage applications from people from all backgrounds, particularly those connected to the diverse communities represented in North East London.