Operations Manager Jobs in Flexible Location

The Guest Experience teams sit within National Gallery Global, the commercial arm of the National Gallery, and is dedicated to presenting, refining and delivering world-class experiences and services to all onsite visitors, guests, and stakeholders. The Head of Hosted Guest Experience will play a pivotal role in leading the Guest Experience teams to deliver a seamless guest journey to our visitors, building guest loyalty, revenue and engagement, and exceeding expectations in all commercial touchpoints. 

This role will lead NGG teams in delivering exceptional front-of-house services to enhance guest loyalty, revenue, and return visitation, while forstering  collaboration with internal stakeholders to develop a unified approach to guest engagement.

If you are passionate about delivering exceptional guest experiences and meet the requirements outlined in the job description, we'd love to hear from you.

Key Details

Salary: £57,600 per annum with generous benefits including 25 days annual holiday plus public holidays, enhanced pension contribution, private medical health insurance, life assurance and flexible/hybrid working.

Hours: 35 per week over 5 days. 

Contract type: This is a full time, permanent role. 

Location: Hybrid working with options for flexibility to work from home - the postholder will be expected to work from our central London office regularly, 2-3 days per week. 

About the Role

Reporting to the Legal Director with day-to-day responsibility for scoping, developing and running Good Law Project’s legal cases and projects and for working with the team to build successful campaigns.

What we’re looking for

• Qualification as a solicitor or barrister in England and Wales (practising or not practising). 
• Civil litigation experience with the ability to manage multiple projects at once.
• Interest in social change and how the law can be used to deliver it.
• Commitment to Good Law Project’s vision of what a better world looks like.
• Understanding of strategic litigation and/or using the law as a campaign tool.
• Experience of leading and managing junior members of staff. 

What We Do

• Good Law Project is a not-for-profit campaign organisation which uses the law to hold power to account, protect the environment and ensure no one is left behind.

• We had a primary role in overturning the prorogation of Parliament in 2019. We successfully challenged the Government’s operation of a fast track ‘VIP lane’ for awarding lucrative PPE contracts to those with political connections and our campaigning played a key role in the Met Police opening an investigation into Boris  Johnson over the Partygate scandal. In July 2023, we forced the Government to accept that its flagship Net Zero strategy is unlawful and to develop a better plan.

• Our close-knit team of staff work across three core areas: campaigning, legal and operations. We are nimble and reactive to external events which means Good Law Project suits people who thrive in a fast-paced, at times quite pressured environment. You must share our passion for upholding democracy, protecting the environment and ensuring no one is left behind. Our culture is one of openness and innovation which encourages all staff to pitch ideas and influence the organisation’s direction. We are brave, honest and decisive – those are Good Law Project’s values. We recognise the value of our employees, individually and collectively, and are committed to investing in their welfare and development.

• In August 2022 we established an independent SRA-regulated law firm in London, Good Law Practice, to support and develop our work. 

• See our website for more information. 

Further Information / How to Apply

To view the full job description, personal specification, interview stages, Good Law Project values, our structure chart and to apply for this role - click on "Apply via Website".

Contact

If you have any questions about this role, please click "Apply via Website" to view our contact details.

About Rockinghorse Children’s Charity

Rockinghorse Children’s Charity supports children across Sussex. We support babies, children, young people and their families at the Royal Alexandra Children’s Hospital and the Trevor Mann Baby Unit in Brighton and all of the specialist children’s wards and baby units throughout Sussex. 

We deliver and fund projects that enable doctors, nurses and other health professionals to do more. All of projects are led by the needs of children and young people and their families.  This includes lifesaving medical equipment, support for parents and families, toys for children spending time in hospitals across Sussex, the environments and spaces that help children feel more at home when they are in hospital and additional staff to make sure children get the best possible care when they are unwell. 

Originally set up in 1967 by Dr Trevor Mann, we have been supporting children for more than 55 years. In that time, we have supported nearly a million children and their families. As the official fundraising arm of the Royal Alexandra Children’s Hospital, including the Trevor Mann Baby Unit, we work with the NHS, charity partners and the Sussex community to ensure children can be children no matter how unwell they are. 

We do not receive any government, statutory or local authority funding and so we rely on the generous support of individuals, community groups, companies and trusts: people like you, who care about children and want Sussex to be a safe place for children to grow up. 

About the role

In 2022 we launched our three-year strategic plan, which prioritised our activities to enable us to support more babies, children and teenagers. As we enter the final year of this strategy the charity continues to expand and develop its projects and services for sick and disabled children all over Sussex: 

We are thrilled to embark on an exciting new project, the Rockinghorse Wellbeing Service, designed to proactively enhance the mental health and well-being of hundreds of children, young people, and families living in Sussex. This innovative service will be situated at the Royal Alexandra Children's Hospital in Brighton.

The Wellbeing Service Manager will be responsible for delivering certain activities based on their skills and experience, collaborating with third-party providers and volunteers for others. This may involve bedside activities to improve the experience of in-patients, as well as group activities within the hospital or out in the community.

Each activity will undergo careful planning and evaluation, incorporating the voices and perspectives of young people. This approach ensures that we provide the most impactful activities to meet their needs.

Our primary goal is to support children and young people managing various illnesses, conditions, and disabilities through activities that alleviate stress and foster connections with others undergoing similar experiences.

We are currently seeking a dedicated and passionate Wellbeing Service Manager to join our team and take the lead on this new service. The ideal candidate will play a pivotal role in elevating the overall wellbeing of our young patients. The position involves coordinating and implementing a diverse range of wellbeing activities and programs focused on fostering a positive and supportive environment within the hospital.

This role is part of the Projects & Operations team, one of three teams within the charity, alongside the Supporter Engagement team and the Communications team.

Duties of the role 

Develop and Implement the Wellbeing Service

· The Wellbeing Service Manager will form part of a steering committee of senior and experienced NHS staff who are helping to develop and shape the service.

· Design and execute engaging wellbeing programs tailored to the unique needs of children, their families, and hospital staff.

· Collaborate closely with healthcare professionals to integrate wellbeing activities into the overall care plan for paediatric patients.

· Demonstrate proficiency in leading consultations, developing comprehensive plans, and monitoring progress against established goals.

· Work collaboratively with Rockinghorse and the hospital's volunteering service to facilitate meaningful engagements for children and young people, as well as provide appropriate signposting to other services when needed.

Coordinate Events and Activities

· Organise and oversee events, workshops, and recreational activities that promote mental, emotional, and physical wellness.

· Ensure activities are inclusive, age-appropriate and delivered in a way that is trauma informed and enhances wellbeing.

· Develop and manage a database of wellbeing activities to support service delivery and to scrutinise the wellbeing value of each activity as part of our impact and evaluation of activities.

· Ensure compliance with appropriate policies and procedures in line with legislative and regulatory requirements, adhering to best practices in all activities, and working within established frameworks related to safeguarding, confidentiality, and professional practice.

Community Engagement

· Foster partnerships with local organisations, volunteers, and community resources to expand the reach and impact of wellbeing initiatives.

· Develop and maintain relationships with external partners to enhance the support network available to children and their families.

Individual Sessions

· Provide support to children, young people, and families managing various illnesses, conditions, and disabilities, utilising activities that alleviate stress and encourage connections with peers.

· Collaborate with healthcare teams to identify and address specific wellbeing needs of individual patients.

· Take the lead on child protection measures.

Training and Education

· Support the continued professional development of your team and lead them in a solution focussed way to identify and shape areas of improvement for the project.

· Conduct training sessions for hospital staff on incorporating wellbeing principles into their roles and interactions with patients.

· Create educational materials and resources to promote wellbeing awareness and practices.

Monitoring and Evaluation

· Support the development of a Theory of Change and an evaluation model/framework for the wellbeing programme.

· Establish metrics (outputs, outcomes and impact) to assess the effectiveness of wellbeing programs and activities (against the TOC and evaluation framework).

· Gather qualitative and qualitative feedback from patients, families, and staff to continuously improve and tailor future initiatives.

Documentation and Reporting

· Maintain accurate records of wellbeing activities, participation, and outcomes.

· Prepare regular reports highlighting the impact and success of wellbeing programs.

· You will assist Rockinghorse colleagues in providing information for marketing purposes, informing funding applications, providing support for funder visits to the service and any other duties appropriate to the role and in line with the needs of the charity.

Person specification 

Essential experience, skills and knowledge for the role: 

1. Qualified in a relevant area (eg youth work, social work, nursing, counselling, mental health) or with equivalent professional experience.

2. Experience of working with children and young people and delivering group sessions and activities for young people, using non-clinical interventions to support positive outcomes.

3. Demonstrable understanding of project management and experience managing multiple, complex projects, including budget development and day to day management, project planning and delivery, and project evaluation (setting, monitoring and managing targets, objectives, KPIs and activity plans).

4. Able to work collaboratively and build productive relationships with colleagues, stakeholders, and third-party agencies.

5. Experience in maintaining accurate records, collect data to evidence impact and prepare reports evaluating and monitoring projects.

6. Able to prioritise own workload effectively, excellent time management skills with strong prioritisation and organisation skills alongside the confidence to work autonomously and ability to enable others to meet challenging deadlines.

7. Brilliant communication and interpersonal abilities – able to engage and support a range of stakeholders.

8. Empathy, compassion, and understanding of the unique challenges faced by children and families in a hospital environment.

9. Ability to handle confidential and sensitive information.

10. An understanding of compliance, legal, safeguarding, child protection and safe working practices.

11. Commitment to Rockinghorse’s mission, vision, and values.

Desirable experience, skills and knowledge: 

1. Proven experience in coordinating and implementing wellbeing programs, especially in a healthcare or child-centric setting.

2. Skills or experiences delivering wellbeing sessions.

3. Experience of working with volunteers and/or setting up volunteer programmes.

4. Previous work experience with the NHS, a non-profit, or charitable organisation.

5. Knowledge of the available services and organisations which children and young people and families could be signposted to for support.

Work skills you’ll need on the job: 

1. Excellent people skills, especially with young people, adaptable and flexible in manner and approach.

2. Brilliant project management skills.

3. Brilliant stakeholder management skills. 

4. Excellent planning, problem solving and organisational skills.

5. Excellent written and verbal communication.

6. A creative mindset. 

7. Ability to work on own initiative and as an active team member.

8. Ability to work under pressure and in a fast-paced environment.

9. Ability to take calculated risks and learn from mistakes.

Benefits of working for Rockinghorse Children’s Charity: 

· 25 days annual leave (prorated for part-time) plus bank holidays. 

· An additional day of annual leave on your birthday. 

· Christmas closure days (prorated for part-time) – up to three additional days of annual leave.

· Cycle to work scheme. 

· Competitive pension scheme. 

· Employee and dependants’ health cash plan including access to an online GP and counselling. 

· Family leave including maternity, adoption, shared parental and paternity leave. 

· Ongoing opportunities for learning and professional development for staff. 

· Quarterly reward and recognition days for all staff. 

· Opportunity for flexible, hybrid and part-time working. 

· Subsidised car parking in Brighton. 

· Access to Enterprise Car Club. 

Rockinghorse is committed to building an inclusive workplace, with equity for all, whilst embracing and championing inclusion and diversity. We welcome applications from all. 

Application Process 

To apply, please send your CV and covering letter outlining how you fulfil the eight essential elements of the person specification.

Your covering letter must address your experience, skills and knowledge against the eleven essential elements of the person spec. Applications without a comprehensive covering letter addressing the essentials, will not be considered. If you also have any of the four desirable criteria, please outline these too. 

If you need any support with the process or application, please get in touch. We can also talk to through the role and answer any questions you may have informally.

All applicants will be shortlisted (to go to interview) based on their ability to demonstrate they have, or can gain, most of the essential criteria for the role – as demonstrated in the covering letter.

Estimated Timeframes: 

· Application Deadline 13th June. 

· Shortlisting w/c 17th June.

· Interviews will be 1st July in central Brighton.

Interviews will be with members of the Wellbeing Service Project Steering Group and will consist of a series of set questions (the same for each candidate) about your skills, experience and knowledge relating to the post (Essential, Work and Desirable skills).

The interview will also be an opportunity to ask any questions you may have about the role, the charity and the process of recruitment.

The role will be available from August onwards (depending on post holder’s availability).

We currently have an exciting opportunity for a Branch Development Manager to join our field operations team. You will join us working 21 hours per week (including some evening and weekends) on a permanent basis and in return you will receive a competitive salary of up to £24,817.80 per annum, plus car allowance and excellent benefits.

The role will be home-based and the successful candidate must be based in (or willing to relocate to) easy reach of the Northumberland, County Durham & Teesside areas and travel as necessary in the East Yorkshire area region.

Since 1927, Cats Protection has helped thousands of cats each year, across the UK. As a community of volunteers, employees, supporters and partners, we’ve improved the lives of millions of cats and transformed the way millions of people see and care for cats.

Our branch network is made up of groups of volunteers, led by a Branch Team Leader and overseen by a branch committee. Usually volunteering from their own homes, our branch volunteers foster cats until they are ready to re-home, raise funds to directly help the cats in their care, spread vital cat welfare messages across to members of the public, carry out trap-neuter-return activity, and much more!

Responsibilities of our Area Branch Development Manager:

As an Area Branch Development Manager you will be accountable for the development, growth and local governance of branches within a designated area. Providing a solution-driven approach with the aim of helping more cats through the effective engagement of local volunteers. You will develop and deliver an area plan that captures the importance of volunteer engagement, recruitment, support, enabling and succession planning to ultimately achieve branch growth and sustainability. You will work collaboratively with other CP regional teams where appropriate, identifying where there are opportunities to achieve more by working together.

What we’re looking for in our Area Branch Development Manager:

• Proven management experience including drafting business and operational plans
• Proven experience of leading and managing volunteers
• Experience of planning and implementing new processes and systems across a multi-site organisation
• Proficient IT skills, including all aspects of Microsoft Office relevant packages and knowledge of database management
• Personal and professional manner and credibility that generate trust and confidence in others
• Knowledge of the animal welfare sector
• Hold current full clean driving licence

What we can offer you:

• salary of up to £24,817.80??????? per annum plus excellent benefits
• generous annual leave entitlement
• car allowance
• contribution pension scheme
• life assurance scheme
• range of health benefits including private healthcare
• Employee Assistance Programme
• and more

Through our values and behaviours we help people see the world through cats’ eyes. Together we can make a difference.

Closing date:  24 May 2024

In-person interview date:  06 or 07 June 2024

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

Please email if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

Job Title: Customer Experience Manager  

Salary £36,000 

Hours: 35 hours per week

Location: Fully remote – home based

Benefits: NCT Membership with access to exclusive benefits, pension scheme, 30 days annual leave plus 8 bank and public holidays

About us at the NCT

A lot of people know NCT for our antenatal classes, and we want to continue to support as many parents and families as we can to access evidence-based information. But we are also much more than this. We are a charity that campaigns on the issues that matter to parents. We run breastfeeding and infant feeding support, provided by specialist counsellors. We run thousands of free community activities and events across the UK, led by our fantastic volunteers. And we support women and families facing specific challenges, such as social isolation, feeding difficulties or poor mental health.

About the role

We are thrilled to announce the opening for a commercial thinking and innovative Customer Experience Manager at NCT.  If you thrive in a fast-paced environment and have a knack for turning ideas into action, this role is made for you.

The Customer Experience Manager holds a pivotal position at NCT, managing the complaints, compliments and comments processes and procedures for the organisation, as well the post-booking journey and the team that supports parents once they have booked their course with NCT. This role, alongside the Bookings Journey Manager and Head of Operations, is responsible for the management of bookings, complaints and quality of service to more than 150,000 parents each year.

You will support the delivery of our courses to new and expectant parents with trust and excellence, whilst providing essential input into maintaining and growing course income so that our charity can thrive and achieve more impact for our parents into the future.  

At the heart of our mission is the 'More Parents, More Impact' pillar of our 'For Every Parent' strategy. As the Customer Experience Manager, you'll play a pivotal role in achieving this vision by driving efficiency, effectiveness, and productivity across the team. You will set and monitor clear, achievable KPIs, ensuring our team remains focused on delivering exceptional results.

We are looking for….

• A strategic thinker with a commercial mindset who has overseen bookings or sales teams.
• A leader who is forward thinking and inclusive.
• A strong leader in handling complaints, particularly focusing on high-risk and EDI (Equality, Diversity, and Inclusion) complaints.
• A process driven, bold individual who is not afraid to challenge the status quo.

If you're ready to make a real difference in the lives of parents and contribute to the success of our charity, we want to hear from you.  Join us in our mission to empower parents and create a positive future for families everywhere.

The successful candidate can be based anywhere within the UK with this remote opportunity.

What we offer

We can offer flexible working based on the requirements of the role. Talk to us during the interview process to discuss your individual circumstances.

We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support. More details about our Equity, Diversity and Inclusion action can be found here.

We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity. We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process.

We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability. 

The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.

Closing date for applications: 10am on Friday 24th May 2024

Interview dates: Wednesday 29th and Thursday 30th May 2024

Interview format: Virtual – Teams link will be sent with invite to interview.

Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.

We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.

Anna Freud have formed the first pan-London Alliance with Safer London, St Giles Trust, New Horizon Youth Centre, and The Mayor’s Office for Policing and Crime (MOPAC) to deliver the Children and Young People’s Violence and Exploitation Support Service (CYP-V&ESS). Please view the Job Pack for more information about the Alliance.

The Alliance Manager is pivotal in realising the Alliance vision of a future where all young Londoners, their families and communities – regardless of background – can thrive, live safely, and fulfil their potential, free from violence and exploitation. Through compassionate leadership, the Alliance Manager will establish and nurture a collegiate environment and integrated, single Alliance culture across the provider charities. Please view the Job Profile for the experience, knowledge and skillset required for this role.

Please email Recruitment with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.

Location

Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours at our London site (4-8 Rodney Street, London N1 9JH). There will be a requirement to visit other Alliance sites, as and when required. Please view the Job Profile for locations.

Contract duration

Permanent.

Closing date for applications

Midday (12pm), Monday 20 May 2024.

Notification of interview

Shortlisted applicants will be notified no later than Tuesday 28 May 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews

Interviews will be held in June 2024 (exact dates to be confirmed).

How to apply

Please visitour Careers page to register and apply online. We are unable to accept CVs and kindly request no contact from agencies.

SPANA - The Society for the Protection of Animals Abroad is the global charity for working animals in low-income countries. Since 1923, we have supported the welfare of working animals, including donkeys, horses, camels and elephants, in communities that depend on working animals for water, transport, agriculture and their very survival. Today, we support working animals across 26 countries, through a series of global projects and partnerships.

The Head of Global Operations is a key member of the Global Resources Team, responsible for professional business support at both a strategic and an operational level across the organisation. Key responsibilities include providing essential operational infrastructure to the global support and country teams, encompassing office facilities, travel security, and IT and HR services.

While we classify this role as hybrid, it's worth noting that the vast majority of your work can be done from the comfort of your own home. Occasional in-person visits to our London office (located in Borough High Street), and all-staff gatherings will be necessary. Our full time hours are 34.5 hours per week and we offer core working hours between 10am and 4pm.

Key responsibilities

• To provide the global support team and country teams with the necessary operational infrastructure/elements (including office facilities, travel security, risks), IT and HR services that respond to the changing ways of working for the organisation.
• The role will be required to develop an IT strategy and lead on organisational IT projects in collaboration with other departments, facilitating the rollout, implementation and monitoring against key milestones.
• To develop and implement a global workforce strategy, implementing organisational initiatives, including EDI, L&D, our wellbeing offer and lead on team communication related to HR matters with the wider organisation.
• To build a culture of safeguarding within the organisation by implementing and delivering SPANA’s global safeguarding framework across SPANA’s Global Partners.
• To ensure the Duty of Care framework is in place covering risk management, international travel procedures, crisis management, incident reporting, standard operating procedures and capacity building across SPANA’s Global Partners.

About you

• Proven experience in Head of Operations role or similar.
• Experience of working for an INGO or similar global nonprofit entity.
• Good solid understanding of Operations, IT, HR, Safeguarding and Duty of Care services. 
• Experience of providing strategic leadership across the broad range of operational activities.
• Business analysis skills, identifying needs and determining solutions.
• Ability to foster innovation and continuous improvement of systems, processes and infrastructure.
• Knowledge of best practice in critical operational areas – including security management, data protection, cybersecurity and contract management.
• Knowledge and experience of partnership management approaches in the international development sector.
• Experience working effectively with a diverse range of stakeholders at all levels.
• Experience of delivering on change and transformation projects.
• Proactive and consultative approach with the ability to work in fast-paced environment.

Benefits

• 26 days annual leave, plus bank holidays. Further leave will accrue after two years of service up to a maximum of 30 days
• Company pension scheme (SPANA will contribute 10% of salary, if you contribute 5% of salary)
• Hybrid working with London Head Office (Borough High Street) attendance approx. 1 day a month (travel expenses not included)
• Health Cash Plan with Medicash which includes access to virtual GP appointments and a members discount portal
• Group Life Insurance scheme, which provides coverage at 3x your annual salary
• Group Income Protection scheme, designed to provide income if illness or injury prevents you from working for a period of time
• Enhanced Employee Assistance Programme including face-to-face counselling
• Paid Volunteer Day

The full job description can be found on our website. 

Due to a high volume of applications, we are unable to contact each applicant individually regarding the status of their application. If you are selected for an interview, we will reach out to you directly. 

To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Supporter Engagement Manager

Are you ready to make a real difference? At Pilgrims’ Friend Society, we’re not just providing care – we’re building communities, fostering connections, and transforming lives. If you’re passionate about creating positive change and want to be part of a dynamic team dedicated to making a lasting impact, then keep reading!

About Us

Pilgrims’ Friend Society is dedicated to enhancing the lives of individuals across our care homes and housing schemes. We are committed to fostering a community where support, prayer, and engagement thrive. As we continue to grow, we are seeking a passionate and experienced Supporter Engagement Manager to join our dynamic team.

About the Role

As the Supporter Engagement Manager, you will play a pivotal role in shaping our engagement strategies to cultivate relationships with our valued Christian* supporters. Reporting to the Director of Marketing and Communications, you will lead initiatives to increase prayer, giving, and church engagement, aligning with our broader objectives. You will manage our Supporter Engagement Co-ordinator, ensuring seamless coordination and execution of our supporter-centric initiatives.

Read the job pack for further details of this fantastic opportunity.

Key Responsibilities

• Develop and implement a comprehensive supporter engagement strategy to bolster our supporter base and enhance engagement levels.
• Curate a tailored stewardship journey for major donors and legacy pledges, providing personalised communications and resources to foster continued support.
• Oversee the management of our supporter database/CRM, ensuring compliance with GDPR and all relevant legislation.
• Utilise data analytics to design targeted campaigns and initiatives aimed at expanding our supporter network across various channels and touchpoints.
• Lead church engagement efforts, forging and nurturing connections with local and national churches and networks.
• Collaborate with our Activities and Community Engagement (ACE) Facilitators to enhance engagement within our care homes and housing schemes.
• Drive regular prayer communications, fostering a culture of prayer support through various platforms including our online Prayer Wall.
• Organise and lead supporter-facing events such as exhibitions and conferences to facilitate meaningful interactions with existing and prospective supporters.
• Stay abreast of industry trends and share insights with internal teams to inform strategic decision-making.

About You

• Minimum of three years of experience in the charity or third sector.
• Proven track record in supporter engagement and database management.
• Good understanding of UK GDPR regulations.
• Familiarity with fundraising functions and project management.
• Exceptional organisational skills with the ability to prioritise tasks and meet deadlines.
• Strong proficiency in written and verbal communication.
• Innovative thinker with a proactive approach to problem-solving.
• Team player with a reliable and detail-oriented work ethic.

*Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010).)

Hours

34.5 hours a week, Monday to Friday.

Benefits

• Hybrid working (2 days in the office, 3 days at home)
• Flexible working hours
• 5 weeks' paid holiday per year, as well as bank and public holidays
• Training & development
• Ongoing support from management
• Perkbox
• Wisdom app
• Care Friends referral app
• Birthday reward
• Long-standing service reward
• Life assurance scheme
• Pension scheme

Join Our Team

If you are passionate about making a meaningful impact and possess the skills and qualities outlined above, we invite you to join us in our mission to enrich lives and build communities. Apply now and be a part of our dedicated team at Pilgrims’ Friend Society.

— What our staff say about us: …“It is a friendly and welcoming place to work” … —

Pilgrims’ Friend Society is a registered charity. Our Christian ethos is central to everything we plan and do. We welcome applications from people of all backgrounds.

Please note: this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested.

We are looking for an energetic,self directed and ambitious professional with strong comercial and where possible Third Sector experience. You will have a track record in engaging, enabling and supporting teams to achieve excellent financial governance, achieving our shared vision to be a renowned centre of excellence.

If you are looking for a rewarding role, you are passionate about making a differece and being involved in an organisation with a strong sense of purpose then in the first instance contact Francis Campion-Smith for an informal chat. You can also send your CV to Natalie Hurst.

About the role

At a time of growth and of new opportunities for the Motability Foundation, we are looking for a Public Affairs Manager to join our Communications Team and lead our Public Affairs activity for the organisation.

Our vision is to fund, support, research, and innovate, so all disabled people can make the journeys they choose. There are an estimated 16 million disabled people in the UK, and this role will play a crucial part in our work to raise awareness of the work of the Motability Foundation, amplify the voices of disabled people and to influence policy.

·This new role will work alongside our new Evidence and Policy Manager, based in our Innovation team, and other colleagues across the organization as well as key partners (Motability Operations), to manage our horizon scanning and monitoring of the political landscape, leading on advising our Governors, CEO and senior management team on actions we need to take, and preparing detailed briefings for engagements, and events with Parliamentarians and senior Ministers. The role holder will develop, implement and lead our Public Affairs and Government Engagement Plan, and proactively identify and develop opportunities to influence and shape policy where it may have a positive impact for disabled people.

With a General Election and potential welfare reform on the horizon, this role is especially important and experience in creating and implementing post-election public affairs strategies, leading activities across the team and devising and managing structured results reporting to the organisation, is highly desirable.

What you will be doing

• Develop, implement and manage our public affairs strategy, leading on public affairs activities aligned with the Motability Foundation’s vision and overall strategy.
• Amplify the Motability Foundation’s voice in Parliament, across the devolved nations, and in political spheres, building, developing and managing relationships with parliamentarians, decision-makers and stakeholders.
• Manage our horizon scanning and monitoring of the political, legislative and regulatory landscape in relation to the work of the Motability Foundation, leading on advising the business on actions we need to take.
• Provide sharp political intelligence, insight, advice and briefings for Governors, directors, senior management and a variety of audiences across the organization.
• Support the establishment of the Motability Foundation’s policy positions and delivering our influencing objectives.
• Manage a contact program for Parliamentarians, raising awareness of the work of the Motability Foundation, establishing regular meetings for senior leaders where relevant, and facilitating dialogue on issues relevant to our work.
• Working closely with the Evidence and Policy Manager to manage the dissemination of any policy output for presentation to the external world.

Your experience

Must haves:

• Strong grasp of parliamentary processes in Westminster, Scotland and the other devolved nations.
• Ability to initiate and manage projects independently while contributing effectively to team efforts.
• Experience in proactively identifying opportunities to influence.
• Strong communication skills, with an ability to grasp complex issues quickly and share information in an accessible way across a variety of audiences.
• Ability to facilitate sensitive internal and stakeholder conversations to reach a point of consensus.
• Ability to engage effectively with stakeholders in Government, industry, and other charities and foundations.
• Experience of operating effectively in a complex environment with multiple agendas and stakeholders.
• Highly IT literate with extensive experience of Microsoft Office, particularly Excel and PowerPoint.

Nice to haves:

• Understanding of key disability and transport issues, such as the social model of disability, inclusive micro mobility and the transition to electric vehicles.

Senior Legacy and In Memory Fundraising Manager

An exciting opportunity has arisen within Sue Ryder for a Senior Legacy and In Memory Fundraising Manager to lead, manage and develop our Legacy and In Memory Strategies to deliver sustainable long-term income growth.

Sue Ryder has a dedicated focus on investing in our legacy giving and we are looking for a passionate and dynamic leader to take on this integral role within the organisation.
Reporting to the Head of High Value and Legacy Fundraising you will:

Key Responsibilities

• Manage the development, delivery and implementation of the Legacy Strategy to deliver sustainable long-term growth
• Lead the Legacy and In-Memory team to maximise Legacy & In-Memory income for Sue Ryder and ensure an excellent stewardship and supporter experience
• Be able to interpret and act on data insight and produce robust reports about legacy income and the legacy pipeline
• Work with colleagues to ensure excellent stewardship is followed through in the Charity’s administration of legacy gifts
• Take the lead on the annual planning budgets, forecasting and variance reporting on monthly management accounts for Legacy and In-Memory Giving
• Keep abreast of the latest trends and innovations in Legacy and In Memory Giving
• Plan and lead innovative marketing campaigns including using digital channels
• Lead and manage the promotion of Legacy & In Memory Giving, working closely with colleagues in the care centres and across the organisation to promote a Legacy culture and drive growth across the legacy pipeline

The successful applicant will bring:

• Extensive Legacy & In Memory fundraising experience with a minimum of two years at manager level
• A track record of delivering innovation in generating income from Legacies
• Experience of planning, implementing and monitoring large budgets to agreed deadlines
• Experience of leading, inspiring and empowering colleagues to promote legacies and deliver excellent results
• Excellent communication skills – written and oral with the proven ability to communicate with persuasion and credibility
• Excellent Marketing skills to deliver growth from consumer marketing across multiple mediums including digital
• Experience of managing and motivating advertising/marketing agencies to deliver exceptional results
• The ability to analyse data and produce detailed reporting on campaigns and performance
• A thorough understanding of the Legacy Administration process and ILM standards

It is essential you are educated to degree level or have direct sector experience of Legacy Fundraising at manager level for a minimum of two years.

Competitive Benefits Package
27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time), - Company pension scheme
EAP support scheme
Staff discount with thousands of retailers
Enhanced maternity, paternity and adoption pay
and lots more. Please visit our careers website for the full list.

Closing date: 23 May 2024
Interview date: TBC

We aim to give all candidates the opportunity to perform at their best during our recruitment process. Please let us know if you require any adjustments at any stage

If you want more than just a job, we want you. Join the team and be there when it matters.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.

This is a newly created role and there is a great deal of untapped potential here for a proactive leader to support the CEO and SLT to create efficiencies in how we manage our internal infrastructure (IT Systems and processes), Finance and charity Governance, and HR/people to ensure we maintain and develop a thriving and nurturing working environment. The individual will have significant involvement in the strategic vision of the organisation as a whole. With a broad portfolio, the role combines both operational and strategic elements and must be able to flex up and down accordingly. 

Robertson Bell are seeking a dynamic and experienced Director of Finance and Operations to join this small but mighty charity! This pivotal role will provide strategic financial leadership, overseeing financial management, IT systems, and operational efficiency to ensure the financial sustainability and growth of the organisation in alignment with its charitable objectives.

The Director of Finance and Operations will report into the CEO and manage a small team of three. The successful post holder will spend the majority of their time on finance and governance processes and matters as well as holding oversight of the outsourced IT contract acting as the main point of contact.

Duties for this role will include:

• Provide robust financial information for operational management and decision-making.
• Ensure financial sustainability and facilitate growth to further charitable aims.
• Maintain financial probity, controls, and compliance with HMRC and Charity Commission.
• Lead budgeting, forecasting, and financial reporting to the Board of Directors and Trustees.
• Manage financial risks and appraise the viability of plans and proposals.
• Ensure effective payroll, pension scheme management, and procurement procedures.
• Lead commercial decisions in collaboration with the CEO.
• Act as Company Secretary, ensuring legal and statutory compliance.
• Oversee and enhance IT systems to optimize organisational workflow.

This position will be offered on a home working contract however attendance to key meetings will be required. These meetings will happen mostly across London and Birmingham with all  travel expenses paid for. This Director of Finance and Operations will mostly suit candidates that have previously worked in a small sized not for profit organisation.

The successful candidate will:

• Be a fully qualified accountant (CCAB/CIMA/ACCA).
• Be experience managing teams.
• Ideally have proven experience in the charity sector.
• Have the ability to present financial information.

For more information on this role please don’t hesitate in applying!

Job Description – Senior Corporate Fundraising Manager – Account Management

Reporting to: Director of Fundraising

Location: London

Contract: Permanent

Hours: 35 Hours

Salary: £50,823-£53,498 (We normally offer a starting salary at the start of the range)

We welcome applications from all backgrounds.We are a Disability Confident Employer that welcome disabled applicants and provide reasonable adjustments.

About FareShare

FareShare is the UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to nearly 8,500 frontline charities and community groups.

The food we redistribute is nutritious and good to eat. It reaches charities across the UK, including school breakfast clubs, older people’s lunch clubs, homeless shelters, and community cafes. Every week we provide enough food to create almost a million meals for vulnerable people.

Every year, more than three million tonnes of food go to waste in the UK, enough for 7 billion meals. Meanwhile, the cost of living crisis is driving millions into food insecurity.

We are fortunate to benefit from the support of major retailers, the media, ambassadors and a groundswell of public engagement. As a result, there has never been a more exciting time to join an organisation at the heart of public consciousness.

FareShare’s Strategy & Vision

Our vision is of a UK where ‘No good food goes to waste’.

Our mission is to use surplus, fit-for consumption food to feed those who are vulnerable in the UK by supporting frontline charitable organisations that tackle the cause and not just the symptoms of poverty.

Our values run through everything we do and set out a clear framework for us to approach our work: passion, ambition, respect, collaboration, and focus.

The role

Main areas of responsibility

This is a key senior role within the Fundraising Directorate, collaborating closely with the Senior Corporate Manager – New Business the Fundraising Leadership Team to grow income and awareness from corporate sources.

The key focus of the role will be:

• Successfully lead the Corporate Partnerships account team to develop and deliver on our ambitious growth strategy across existing partnerships.
• Working collaboratively with the Senior Corporate Manager – New Business to deliver a seamless strategy, focussing on the transition of partners through business planning and maximising lifetime value.
• Being accountable for excellent stewardship and account growth plans specifically deepening of engagement to maximise ROI and longer term strategic partnerships.
• Using data, insight and innovation techniques to implement diversify income streams from existing partners.
• An active member of the Fundraising Leadership Team, managing key cross organisational projects on behalf of the whole fundraising directorate.

Responsibilities

• Lead a team to maximise immediate potential with existing partners and generate a more diverse portfolio of strategic and sustained income over time.
• Maintain oversight of our partnerships portfolio and pipeline and work with the Senior Corporate Manager – New Business to ensure a cohesive and collaborative transition of new partners into account management.
• Manage forecasting and expenditure for the Corporate Partnerships team providing updates, mitigation plans and horizon scanning for income opportunities. .
• Lead the team to develop and deliver cultivation and stewardship programmes for partners with clear growth targets
• Lead Corporate Fundraising representation across the organisation, to deliver projects and build new opportunities to help the FareShare deliver on its strategy.
• Establish effective and impactful relationships with current partners to ensure appropriate relationships are in place and effectively managed at all levels.
• Oversee account allocation across the team to maximise account growth and optimise return on investment.
• In collaboration with FareShare’s Operations Team ensure accurate monitoring and project progress on restricted funding.
• Provide inspiring and motivating leadership and coaching of direct line reports
• Work with the Senior Managers across fundraising to maximise cross selling opportunities, from employees to Major Donor prospects.
• Develop, monitor and maintain systems and processes including Salesforce database, financial accounting, account management plans, contracts and due diligence
• Work within legal and charity guidelines
• Manage and work within FareShare’s IT systems and data guidelines
• Undertake training and skills development and keep up to date with the changing requirements of the role
• Undertake other duties as required
• Lead the development of new corporate engagement and income generating opportunities to enhance partnerships, deepen relationships and provide value to the organisation.

In addition, you will be expected to:

• Work within legal and charity guidelines
• Manage and work within FareShare’s IT systems and data guidelines
• Undertake training and skills development and keep up to date with the changing requirements of the role
• Undertake other duties as required

Person Specification

Essential Criteria

• Demonstrable experience of delivering six-figure partnerships at scale in either a charity or commercial environment
• Experience of providing excellent relationship management and stewardship resulting in increased levels of financial support from partners
• Experience of managing multi-faceted strategic partnerships that deliver both financial and non-financial impact to an organisation
• Experience of using data and insight to inform business planning and decision making
• Ability to develop strategy and translate into an operational delivery plan
• Experience of leading a team and people management
• Target driven, proactive and creative in meeting the needs of complex multi-faceted partners
• Excellent communication and interpersonal skills, with the ability influence and negotiate at all levels internally and externally
• Excellent written and verbal communication skills with the ability to convey complex and compelling funding proposals
• Exceptional project management skills, capable of leading the delivery of multiple complex projects on time and to budget
• Proven experience of financial forecasting and managing financial risks and opportunities
• Experience of working in a third sector environment
• Evidence of an up to date understanding of charity legislation, best practice and regulatory requirements, including large scale CRM campaigns

Competencies and behaviours

• A commitment to Equal Opportunities
• An understanding of, and sympathy with FareShare’s mission
• Flexibility of approach and ability to work in a team and across other internal teams.

Benefits

• Hybrid / Flexible working, with regular UK travel
• 28 days’ annual leave + 8 bank holidays
• Employers pension contribution
• Employee Assistance Program
• Interest free bicycle purchase loan scheme
• Season ticket loan