Fundraising and communications officer jobs

Lumos works to realise every child’s right to a safe and loving family by transforming care systems around the world. As we enter an exciting new phase of global growth and organisational transformation, we are seeking an exceptional Executive Assistant to the CEO to join our CEO’s Office.

This is a pivotal role providing high-quality executive, organisational and governance support to the Chief Executive Officer and the Head of CEO’s Office. You will help ensure the smooth running of the CEO’s Office, manage complexity with confidence, and enable senior leaders to focus on strategy, governance and delivery.

We’re looking for someone who is highly organised, calm under pressure, and comfortable working at pace with senior leaders, trustees and international teams. You’ll bring strong communication skills, excellent judgement, and experience providing senior-level executive support, ideally in a complex or international environment.

In return, we offer the opportunity to work at the heart of a values-driven global organisation, with flexible hybrid working, excellent benefits, and the chance to contribute directly to transformational change for children worldwide.

Applicants must have the right to live and work in the UK.

Closing date: Sunday 18 January

Lumos is committed to safeguarding, equality, diversity and inclusion, and welcomes applications from all backgrounds.

Role details are based on the attached job description.

Are you up for a new and exciting challenge, leading one of the most effective and nimble NGOs in the transport and environment sectors in England and Wales?

Transport Action Network (TAN) is seeking a dynamic and knowledgeable CEO to lead its remote team of six.

Since it was set up in 2019, TAN has established itself as a thought leader on planning and transport matters, while providing hands-on support and advice to local communities seeking better transport solutions. It has successfully challenged government decisions and helped local communities fight off damaging road schemes. Some examples include schames that would have harmed Stonehenge World Heritage Site, South Downs National Park and Rimrose Valley Country Park in Liverpool.

TAN is currently supporting the Queensbury Tunnel Society, trying to stop the government blocking up an old railway tunnel so that it can be repurposed for a new greenway. It is also opposing the Lower Thames Crossing 'smart' motorway.

Fancy, getting involved and making a difference?

We look forward to hearing from you.

Deadline for returning completed applications is 23:59 (GMT), Sunday 1st February, 2026

First interviews: 27th February and 4/5th March

Salary: £47,100
Contract: Permanent
Location: Battersea London – Hybrid
Closing date: 21^st January
Benefits: 28 Day Annual Leave (excl Bank Holidays), Generous Pension scheme (Ie, employee contribution 5%, employer contribution  10.3%), Enhanced Parental Leave

Thrilled as always to be working with the amazing Battersea Dogs & Cats Home, one of the UK’s most loved animal welfare charities, as they look for a Philanthropy Manager to join their growing team. This is an exciting time to join as Battersea embarks on a new five-year strategy, with increased investment in income generation and a focus on innovation and growth.

As Philanthropy Manager, you will play a key role in building and maintaining relationships with major donors capable of giving five- and six-figure gifts. You’ll manage a personal portfolio of prospects and donors, lead cultivation and stewardship activity, and work closely with senior leadership and volunteers to open networks and secure transformational support. You will also line-manage a Philanthropy Officer, supporting their development and ensuring team targets are met.

To be successful as Philanthropy Manager, you will need:

• Demonstrable experience of securing major gifts from individual donors, including face-to-face asks.
• Strong relationship-building skills and the ability to influence and negotiate with senior stakeholders.
• Excellent written and verbal communication skills, with the ability to tailor messaging for different audiences.

If you would like to have an informal discussion about the role, please give us a call and ask for Jake, or you can click apply.
Ashby Jenkins Recruitment are a specialist charity recruitment agency, passionate about improving equality across the sector.

You can read more about our commitment to diversity on our website.

If enough applications are received, the charity reserves the right to end the application period sooner.

If you wish to discuss this role with us, please quote reference 2810JP

 

We are looking for someone with great communication and project development skills to join us as a LiveLife Project Coordinator. Joining a busy and highly effective team, this role will help deliver two major programmes of work for Lingen Davies. With a primary focus on cancer awareness raising to address health inequalities (early diagnosis, cancer screening and prevention), we use a range of activities and settings to effectively engage with the public and target communities. This work is focussed in the following areas:

• Cancer Champions Project (focus on Telford). Working in partnership colleagues, along with NHS Shropshire Telford &Wrekin, and Qube, to deliver and maintain the Telford component of the project.
• LiveLife community cancer awareness programme. Our Lingen Davies community health promotion initiative, bringing cancer awareness to communities across the region.

Opportunities and demand for our projects are growing, and we’re looking for a capable, enthusiastic and self-motivated person, who is passionate about improving health outcomes across our community. If this sounds like you, we would love to hear from you.

Please note, this role involves significant travel across our region. Therefore, a full UK driving licence and access to a vehicle is essential.

Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. The Macular Society is the only charity determined to beat the fear and isolation of macular disease with world class research, and the best advice and support.

To support people affected by macular disease now, the Macular Society provides a range of support, information and services. Our research programme is focused on finding new treatments and a cure to Beat Macular Disease forever.

Reporting to the CEO, the Governance and executive support officer will work closely with our ambitious Senior Leadership Team and Board of Trustees to enable effective governance and leadership across the charity. The post holder will play an essential role in coordinating work across the organisation and helping us to Beat Macular Disease.

Whilst providing administrative support and diary management, the highly organised post holder will support the CEO with internal communications and policy coordination, as well as owning and managing key organisational resources such as our risk register, compliance register and policy register.

As a natural collaborator and excellent communicator, the post holder will have experience of supporting complex meetings and providing high quality governance support at Board and Committee meetings.

In return, we provide a great working culture – we do something worthwhile and are proud to work together to Beat Macular Disease – as recognised by our inclusion in The Sunday Times Best Places to Work 2023 list. 

We offer flexible working options, 26 days annual leave, rising to 27 after one years’ service, the ability to buy or sell annual leave, supportive family policies, and 6% pension contribution. To find out more please visit our website.

We are passionate about treating people fairly and as equals, doing so is instinctive to us. To Beat Macular Disease for all we know we have work to do. That’s why we are keen to hear from people of all backgrounds who have the skills and experience we are looking for. We particularly encourage applications from people from under-represented groups, to help ensure what we do and how we do it is inclusive – for everyone.

Closing date: Friday 16 January 2026 at 09:00

Interviews: Tuesday 27 January 2026 (Virtually online)​

This is an exciting opportunity to join our highly motivated and passionate team as a Senior Finance Officer. This role is at the heart of the charity and perfect for someone who wants to develop their financial skills in the not-for-profit sector.

The successful candidate will have excellent analytical and problem-solving skills, and good knowledge of financial systems and processes. You will manage the day-to-day financials, produce financial reports and analysis, work across teams to produce the annual budget and quarterly reforecasts and be instrumental in the annual audit.

If you are pro-active, analytical, and excited about working in a growing organisation, we would love to hear from you.

At Sarcoma UK, we are committed to building an inclusive and diverse workforce.

We welcome applications from people of all backgrounds, communities and experiences. We are happy to discuss flexible working arrangements and will make reasonable adjustments throughout the recruitment process.

Benefits:

• Flexible working options including hybrid working
• Pension with 5% employer contribution
• 25 days holiday entitlement per annum plus bank holidays and the working days between Christmas and New Year
• Additional day off for your birthday
• Volunteering day per year
• Enhanced sick, maternity and adoption pay
• Sarcoma UK Life Insurance Scheme
• Health and wellbeing:
  • Health Cash Plan
  • Therapy sessions
  • Wellbeing Group
  • Team activities throughout the year
• Interest-free season ticket and bicycle loan

Our Values: 

• Pioneering we are leading the way to a better future for the sarcoma community.
• Together we are creating a community to make a difference for all those affected by sarcoma.
• Expert we use our expertise in understanding sarcoma to deliver better outcomes. 

Duties and key responsibilities

Financial Administration and Bookkeeping

• Responsibility for maintaining all financial records and data accurately and within agreed systems, to include:Maintaining up-to-date records in Sage 50.
• Importing bank receipts into Sage from Raiser’s Edge NXT.
• Processing purchase invoices, card transactions, and payments, ensuring correct coding to nominal and departmental ledgers.
• Maintaining payment records and reconciling grant payments within Sage 50 and grant management software.
• Generating sales invoices and carrying out credit control on a regular basis.
• Ensuring prompt payment of invoices and preparing payments with the bank for review by the Director of Finance & Resources.
• Maintaining the expense management system in line with policies and ensuring timely authorisation and reimbursement.
• Ensuring accurate records of authorisation and financial approvals.
• Preparing and posting all month-end journals.
• Completing monthly reconciliations for all bank accounts.
• Working with the Database and Finance Officer to reconcile income between Sage 50 and the income spreadsheet on a quarterly basis.
• Maintaining organised financial files to support monthly reporting and the year-end audit.
• Updating and monitoring the VAT threshold spreadsheet, ensuring the organisation remains compliant and alerting the Director of Finance & Resources to any potential threshold issues. 
• Reconciling and maintaining restricted funding and expenditure for projects.
• Covering the following duties when the Database and Finance Officer is on leave: monitoring income and updating the income spreadsheet daily; paying cheques and cash into the bank account in a timely manner.
• Supporting fundraising events, e.g. preparing card readers, paperwork, and reconciling cash.

 Financial Reporting

• Producing timely and accurate monthly management accounts, accompanied by analysis, commentary, and project-level breakdowns.
• Providing analysis and ad-hoc financial information as required.
• Maintain and regularly update the restricted fund spreadsheet, ensuring accurate tracking of income, expenditure, and balances in line with donor and grant requirements.

Budget Management

• Supporting the preparation of the annual Excel-based organisational budget and quarterly forecasts.
• Participating in budget meetings with managers to ensure robust and realistic financial plans.
• Assisting project managers with the preparation of Excel-based project budgets.

Audit

Preparation for the annual audit and compliance with statutory financial reporting requirements, including:

• Preparing audit documentation and working papers in collaboration with the Director of Finance & Resources.
• Acting as the primary point of contact for auditors, coordinating documentation requests before and during audit week.

Other

• Ensuring financial policies and processes remain fit for purpose, recommending and implementing improvements where needed.
• Acting as the main point of contact for financial queries, with support from the Director of Finance & Resources.
• Carrying out any other duties reasonably required to support the effective financial management of Sarcoma UK.
• Adapting to the needs of a developing organisation and undertaking additional responsibilities as necessary.

Country Director – Scotland

We are seeking an experienced and credible senior leader to provide strategic direction and operational leadership for a national fostering charity’s work in Scotland.

Position: Country Director – Scotland
Salary: £53,836 to £59,012 per annum
Location: Glasgow, with hybrid and home based working considered
Hours: Full time, 35 hours per week
Contract: Permanent
Closing date: Sunday 25 January 2026

About the role

This is a senior leadership role with responsibility for leading and delivering the organisation’s vision, strategy and impact across Scotland. As a member of the Leadership Team, you will provide strategic oversight, manage people and budgets, and act as a key external representative with government, regulators and sector partners.

Key responsibilities include:

Providing overall leadership and management of the organisation’s work in Scotland
Developing and delivering Scotland specific strategies aligned to UK wide objectives
Leading, managing and supporting staff, volunteers and associates
Building and maintaining strong relationships with national and local government, regulators, fostering services and members
Acting as a spokesperson and senior representative in Scotland
Overseeing the design, delivery and evaluation of impactful programmes for foster carers and children
Driving robust monitoring, impact measurement and reporting
Securing funding through grants, tenders and partnerships
Holding and managing budgets in line with organisational policies
Identifying opportunities for innovation, collaboration and sector improvement
Growing individual and corporate membership across Scotland
Acting as safeguarding lead for the country and ensuring compliance with safeguarding policies

About you

You will be an experienced senior leader with strong credibility across children’s social care and fostering, comfortable operating at strategic and operational levels.

You will bring:

Senior leadership and management experience within children’s social care or a closely related field
In depth knowledge of foster care practice and policy across the UK
Experience of working with statutory local authority services and senior stakeholders
Proven ability to lead teams, manage change and deliver strategic plans
Experience of managing budgets and securing funding
Strong relationship building, influencing and communication skills
Sound safeguarding knowledge and practice
Excellent organisational and IT skills, including confidence using Microsoft Teams and Office 365
A clear commitment to equality, diversity and inclusion and to the organisation’s mission and values

Desirable experience includes a social work qualification, experience in the voluntary or independent sector, working across a national remit, or lived experience of foster care.

About the organisation

The organisation is the leading fostering charity in the UK, working to improve outcomes for children and young people through support, advocacy, programmes and membership services for foster carers and fostering services. It operates across all UK nations, working closely with governments, regulators and partners to influence policy and practice.

Other roles you may have experience of could include; Director of Children’s Services, Head of Fostering, Assistant Director Social Care, Regional Director, Service Director, Programme Director, Policy Director, Operations Director, Strategic Lead Children’s Services, Senior Social Work Manager, National Manager.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Director of Finance and IT
London (Camden) | Hybrid working
Salary £90,000
Full time (37.5 hours) or 4 days per week considered

Thomson Foundation is an independent, globally respected organisation with over 60 years’ experience supporting free, ethical and trusted journalism around the world. At a time when reliable information has never mattered more, Thomson’s work is both impactful and deeply values-driven.

They are now seeking a Director of Finance and IT to join the senior leadership team at an exciting point in the organisation’s evolution.

This is a rare opportunity for a senior finance leader who enjoys combining strategic leadership while also being able to provide hands on support. You will work closely with the CEO, Board and senior colleagues to shape future strategy, while also getting into the detail to understand how things work today and where they can be improved tomorrow.

You will thrive in this role if you enjoy making your mark: strengthening systems, improving automation, streamlining processes and building robust, proportionate controls that suit a small, international organisation. This is not a role where you sit at arm’s length from the detail – you will be curious, practical and comfortable rolling up your sleeves, whether that’s reviewing processes, posting journals, improving reporting or driving smarter use of technology.

Alongside financial leadership, you will oversee IT, risk, compliance and governance across the Thomson Group, working with outsourced providers and internal colleagues to ensure systems are secure, efficient and fit for purpose. You will play a key role in delivering the Finance and Technology Transformation Plan, helping the organisation operate more effectively and sustainably as it continues to grow and adapt.

Thomson has a small, welcoming team and a collaborative, non-hierarchical culture. You will be joining an organisation where people are trusted, ideas are welcomed and impact really matters. The role is based in Camden, with hybrid working two days per week in the office.

This role will suit someone who is:
• equally comfortable thinking strategically and working hands on
• motivated by improving systems, automation and ways of working
• curious, detail-oriented and happy to implement change
• values-led and excited by working in a mission-driven, international charity

If you are looking for a senior leadership role where you can genuinely influence, improve and help shape the future of a highly respected organisation, this is an outstanding opportunity.

How to Apply

For more information, please contact Rosemary Pini at Allen Lane who is supporting on this role and happy to answer any questions.

Please apply by sending CV and supporting statement before 1st February

Digital Asset Management Officer (Platform Lead)

Contract type: 6 months, fixed term contract, Full-time, – 35 hours per week

Location: London, UK
UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.

Salary: UK, £39,358 - £41,325 per year with excellent benefits

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

Our Creative Content Team spans eight countries, bringing together diverse perspectives to craft work that’s imaginative, high-quality, and globally resonant. We create everything from campaigns and films to digital content and photography, consistently delivering work that sets the benchmark for creativity in the sector. Our projects have been recognized with awards and, more importantly, make a real impact - shaping public awareness, raising funds, inspiring action, and advancing WaterAid’s mission around the world. 

Collaboration, curiosity, and experimentation are at the heart of what we do. With team members contributing ideas and expertise from different cultures and contexts, we’re able to approach challenges in innovative ways and tell stories that resonate across borders. 

About the role

The Digital Asset Management Officer (Platform Lead) will take ownership of WaterAid’s new Digital Asset Management (DAM) system hosted on Orange Logic, ensuring it meets the needs of a global communications and fundraising directorate.

This is a 6-month fixed-term role focused on completing the implementation and rollout of the system, embedding new ways of working, and ensuring the organisation can confidently and consistently access its best photography, film, design and document assets.

In this role, you will:

• Complete the final configuration of WaterAid’s DAM system, including collections, metadata structures, keywording, tagging, access levels and workflows.
• Ensure new content is uploaded, processed, accurately tagged and made accessible on an ongoing basis, preventing backlogs and ensuring uninterrupted use of the system during the transition period.
• Lead the day-to-day running of the DAM, providing hands-on support, troubleshooting issues and maintaining high standards of data quality, usability and compliance.
• Develop and deliver training, guidance and support to teams across WaterAid UK, country programme offices and member offices, driving adoption and confident use of the platform.
• Champion WaterAid’s commitment to equity, inclusion, ethical storytelling and safeguarding in the management and use of all digital assets.

Requirements

To be successful, you will need;

• Proven experience configuring and managing a Digital Asset Management system, including hands-on responsibility for uploading, processing, metadata, tagging and keywording.

• Strong technical understanding of DAM platforms, ideally including Orange Logic or a comparable enterprise system.
• Experience working with creative content workflows, including photography, film, design files and associated rights, consents and metadata.
• A process-driven approach with excellent attention to detail, and the confidence to support, train and advise users with varying levels of technical confidence.

Although not essential, we’d prefer you to have:

• Experience implementing or rolling out a DAM system within a global organisation or NGO.
• Knowledge of ethical content practices, GDPR and representation standards in relation to imagery and film.
• Experience delivering training or onboarding programmes for digital platforms or content systems.

Closing date: Applications close 12:00 PM UK time on Monday 12th, January 2026. Interviews may be scheduled on a rolling basis, and the role may close earlier if a suitable candidate is found.

How to apply: Click Apply to complete the pre-screening questions and upload your CV and cover letter

Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre‑employment screening: To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

• 36 days’ holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days’ annual leave
• Employer pension contribution up to 10 %
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals
• One paid volunteer day each year

Our People Promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change!

Reporting to Director, Supporter Engagement
Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Akshaya Patra UK is not able to offer visa sponsorship.

We are seeking an enterprising, organised individual to join Akshaya Patra UK as our Supporter Engagement Officer. The role is a joyfully versatile one which requires planning, coordination, and a strong 'make it happen' attitude. As the first point of contact for supporters, community groups, and partners, the candidate will ensure every interaction, whether by phone, email, social media, or in-person, is positive, timely, and professional.

A key part of the role will be to build and grow volunteer chapters across the UK, developing local champions who increase awareness and funds for Akshaya Patra. Even as the candidate will invite new supporters to join our mission, managing supporter relationships with a defined portfolio of donors, monitoring income, and contributing to data analysis related to supporter engagement and projects is a key part of the role. In addition, maintaining the inventory of supporter engagement tools and merchandise, ensuring materials are organised, available, and effectively used to inspire supporters.

Knowledge of British culture and geography is welcome, while familiarity with India, its regions, and Indian languages is an added advantage. You will attend meetings and events in London and other parts of the UK as required, with the flexibility to work remotely at other times. The role will play an important part in shaping our future plans and helping us grow our income and impact in the years ahead.

Key responsibilities

• Manage supporter enquiries, building strong relationships and offering excellent stewardship at every stage.
• Adopt an enterprising, creative mindset to engage a wide variety of donors and community groups across the UK, thinking innovatively about supporter involvement.
• Send timely thank-you messages, acknowledgements, and fulfilment communications, ensuring supporters feel valued and informed.
• Maintain accurate and up-to-date supporter records, monitor income received, and support data analysis to track trends and project future income.
• Assist with events, appeals, and seasonal campaigns, contributing to planning, logistics and delivery, and ensuring all activities reflect Akshaya Patra’s mission and priorities.
• Manage the inventory of supporter-care tools, and place orders for new and innovative engagement tools.
• Develop and produce bespoke supporter and volunteer packs, tailored to motivate and equip individuals and groups to champion our cause.
• Work collaboratively with the Supporter Engagement and wider fundraising teams, ensuring a cohesive, collaborative, and mission-driven supporter journey.
• The responsibilities outlined above are not exhaustive and may evolve as the organisation develops. Flexibility and collaborative spirit are essential in a growing charity environment.

Requirements

• Excellent communication and interpersonal skills, with the ability to support, engage and inspire a wide range of supporters and volunteers.
• Strong administrative and digital skills, including confident use of databases, spreadsheets, emails, and online communication tools.
• A hands-on, proactive approach, with the ability to problem-solve, adapt quickly, and take initiative to make things happen.
• A positive, collaborative, and team-focused attitude, with a willingness to contribute to shared goals.
• A genuine desire to make a meaningful difference in the lives of children facing disadvantage.

We are seeking an experienced, community-minded Office Manager / Mentor to join us three days per week. This role is ideal for someone who combines strong organisational and systems-building skills with a genuine passion for helping young people grow.

You’ll ensure our office runs efficiently by maintaining and improving admin systems, supporting project delivery and strengthening our communication with partners, parents and governance structures. Alongside these operational duties, you’ll also play a supportive mentoring role guiding young people joining Voyage for placements and work experience, modelling professionalism and helping them develop workplace confidence whilst imparting your knowledge.

A new and exciting opportunity has arisen for a Digital Marketing Officer (0.6 FTE / 22.5hrs per week) with strong digital marketing skills and passion for engaging content.

You’ll be joining the only independent charity in the UK dedicated to improving the nation’s numeracy. It’s a fantastic opportunity within a small but ambitious and dynamic organisation making a real difference to people’s lives and livelihoods.

Working closely with the External Relations team on our award-winning campaigns, communications, content and marketing, you will deliver paid and organic social media campaigns - creating strategies, planning execution, optimisation, and reporting. You will also collaborate on SEO, web content and email marketing.

We are looking for someone with solid marketing and copywriting skills, a focus on using data to find out ‘what works’, bags of enthusiasm and the ability to work with initiative and attention to detail. Previous experience in the charity sector is not necessary.

National Numeracy is based in Brighton, and while office-based work is available, we also offer remote, hybrid and flexible working. This role will include occasional UK travel.

Position: Senior Business Intelligence Analyst - Engagement
Type: Full-time (35 hours a week), permanent
Location: Office-based in London, with flexibility to work remotely
Salary: £35,825 per annum plus excellent benefits *
Salary Band and Job Family: Band 2, Profession/Technical

*you’ll start at our entry point salary of £35,825 per annum, increasing to £38,065 after 6 months service and satisfactory performance and to £40,304 after a further 6 months.

About Us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

This year, we’ve embarked on a bold, strategic initiative to enhance our data capabilities.

We’re aiming to improve our data use, integration and analytics to increase engagement, maximise impact and drive forward our strategic goals. With a key focus on effective and efficient operations, collaboration and continuous improvement in our Technology, Strategy and Business Intelligence teams.

To achieve this ambition, we’ve developed a new technology infrastructure which we are calling “Sage”.  We’re implementing new technology infrastructure this year (such as our new CRM system and suite of data tools – Microsoft Dynamics).

You will be responsible for delivering advanced, accurate, and timely data segments and selections, and supporting data analysis for MS Society’s marketing, engagement, and fundraising initiatives. This role ensures that data-driven insights are readily available to inform decisions and enhance supporter engagement efforts. You will be supporting continuous improvement of data processes and collaborates with various teams to achieve MS Society’s strategy, providing mentorship and guidance and fostering a culture of data excellence.

More information about our job opportunities can be found on our MS Society website.

Closing date for applications: 9am - Friday 23 January 2026

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

We particularly welcome applications from disabled people and or people from minoritised ethnic backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our recruitment and selection process 

• The first round of our recruitment and selection process includes an interview with competency-based questions.
• Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation.  
• We’ll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation.
• You might also be invited for a second interview. We’ll let you know about this during the selection process.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 39 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Please note there are two positions available: 1 Permanent and 1 Fixed Term Contract (12 Months)

Location: Office Based - London (Southwark) (due to the nature of this role, it cannot be offered on a home-working or hybrid basis)

Job Profile

Are you interested in an opportunity in the charity sector? Would you like to develop an understanding of internal processes and liaise with multiple teams in the organisation? Are you someone who likes to work with money, data and people?

The post holder will contribute to ensuring the Supporter Donations Team (SDT) manage and administer supporter donation activity on behalf of CAFOD, providing a high level of supporter care while delivering within agreed service levels and Key Performance Indicators. SDT has the overall responsibility for managing and thanking all supporter donations to CAFOD made through a variety of channels and schemes. SDT works within the Finance and infrastructure group, liaises across all teams in CAFOD, and external service providers to ensure donations are processed within agreed service levels and quality standards. Due to the nature of SDT’s role, SDT has particularly close ties to CAFOD Fundraising activities and actively engages in our fundraising programmes and schemes.

Key Responsibilities

Supporter Care:

• Handle telephone, email and postal enquiries from supporters; identifying and resolving queries in a prompt, warm and sensitive way.
• Provide phone cover to the Supporter Care team as required.
• Provide reception cover to the Supporter Care team as required.

Donations:

• Accurately code donations received, ensuring agreed departmental procedures are followed.
• Process, set up and administer instructions and payments through a variety of donations channels and schemes such as Online, Direct Debit, standing orders, BACs, Payroll giving schemes and online giving platforms.
• Input and maintain data on CAFOD’s supporter database, ensuring high degrees of accuracy on our donor records.
• File and archive financial data, while adhering to strict audit controls.

Gift Aid:

• Understand Gift Aid and its application within CAFOD.
• Assist with all aspects of tax effective giving, in accordance with agreed procedures and priorities, including preparation of regular tax claims for submission to HMRC.

Thanking:

• Produce and dispatch letters to thank and acknowledge donations received.
• Write bespoke letters of thanks to supporters to respond to exceptional donations and provide a personal touch.
• Contribute to ongoing enhancement and improvement of supporter thanking

Post/banking:

• Assist with all incoming and outgoing postal duties held by SDT to maximise effectiveness of processes and delivery of key service levels.
• Preparation of daily banking, cash handling and initial reconciliation of all monies received daily.

 All SDT staff are expected to:

• Attend and contribute to regular team, section, divisional and CAFOD-wide meetings and briefings.
• Work as a supportive member of the team, providing cover for and training of the section staff and volunteers as required.
• Participate in training and other activities as requested by the line manager
• Assist with the rapid set up of projects and work packages in response to major emergency and disaster appeals.
• Rotate through all key tasks within the team / section.

This list of duties and responsibilities is by no means exhaustive and the post holder may be required to undertake other relevant and appropriate duties as required. This job description is subject to regular review and appropriate modification.

Safeguarding

All CAFOD staff share responsibility to promote and maintain a strong safeguarding culture, including identifying the key actions they should take given their role and responsibilities.

Job Specific Competencies 

• Displays a methodical approach to administrative tasks to meet processing deadlines, whilst maintaining an excellent standard of attention to detail and accuracy.
• Ability to communicate professionally with supporters, from individual givers to religious communities.
• Displays excellent written and verbal communication skills.
• Ability to build strong collaborative relationships with colleagues.

Desirable Criteria

• Experience with CRM software/ database

Please click here for a full list of CAFOD’s Staff Benefits

Come and join us and help make a real difference in the lives of the world’s poorest communities.

CAFOD is an equal opportunities employer. Recruitment and selection procedures reflect our commitment to safeguarding children and vulnerable adults.