Jobs
PCS is looking to appoint a Technology Services Officer to the Technology Services Team.
The post will support the Technology Services Managers to create a skilled and effective team providing development, technical support and training to staff and other users in all aspects of digital and ITT services.
You will have a qualification in or experience of working with digital platforms or customer relationship management systems. All postholders will need training to acquire the ADX Administrative Essentials for New Admins in Lightning Experience certification, if not already held.
Salary and Location
- Band 3, London Spine points 33-29 or Regional Spine points 37-33
- Starting salary: London £43,715 p.a. rising to £48,846 p.a. in annual increments or Regional £39,403 rising to £43,715 p.a. in annual increments
- PCS Clapham or Regional PCS Office
Successful candidates for the Technology Services Officer will be able to demonstrate:
- Knowledge of customer relationship management systems, specifically Salesforce
- Experience in contributing to a project, using structured project management systems and processes
- The ability to identify technical problems and resolve them efficiently within set timeframes
- Providing technical support for helpdesk queries
- Planning and delivering training
The main duties of the Technology Services Officer role include:
- Assisting in preparing reports on system performance highlighting potential risks or malfunctions
- Assisting in the development of a high level of proficiency in PCSs Technology tools e.g. our CRM, membership database, digital applications, bulk email and social media platforms
- Working as part of the Technology Services team on the database and integration, automation and change projects
- Working with the Technology Services manager to build and maintain analytics that measure the effectiveness of digital applications for staff and members
Closing date: at 12 midday on Tuesday 15 July 2025
Interviews will be held by Zoom: Thursday 31 July 2025
About PCS
PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.
Employer Benefits
You will have access to a generous package of staff benefits including
- flexible working (including hybrid working)
- childcare and family support
- generous maternity/paternity leave
- 32 days leave and Christmas closure
- pension scheme
- employee assistance programme
Learning and Development
The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.
PCS Recruiting Process
We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.
Applications must be received by the closing date and time specified.
Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.
- CVs will not be accepted. Please see the job description/person specification and follow the application process.
- PCS is working towards equal opportunities and is positive about disabled people.
- All posts can be considered on a full-time, part-time or job share basis.
Please view our guidance for applicants.
JOB DESCRIPTION: TECHNOLOGY SERVICES OFFICER
Ref: 0425
Grade: Band 3, London/Region
Salary:
London Spine points 33-29
London Starting salary £43,715 p.a. rising to £48,846 p.a.
Regional Spine points 37- 33
Regional Starting salary £39,403 p.a. rising to £43,715 p.a.
Location: London or Region
Purpose of the job:
To assist in maximising the potential for union growth, development and success through managing, co-ordinating and supporting the work of the department/unit, in line with PCS policy and our ethos as an organising union.
Responsible to: Technology Services Manager
Responsible for: Staff in Bands 1 and 2 (where appropriate)
Contacts
External:
Contractors, suppliers, and service providers, PCS Union Representatives, Members, Government Departments, Employees of other trade unions, TUC, Employers, legal and other professional
Internal:
Service users, staff, senior lay officers, senior full-time officers
Main duties and responsibilities
1. Systems Management General
- Assist the line manager by monitoring development initiatives and ensuring work completed meets the requirements within the given time frame. Report to line manager as appropriate
- Assist in preparing reports for line manager on system performance highlighting potential risks or malfunctions
- Assist in ensuring commissioned and installed new applications and customised existing applications are fit for purpose
- Support line manager by making as appropriate where new systems are designed that could be applicable to the wider union
- Assist in the development of a high level of proficiency in PCSs Technology tools e.g. our CRM, membership database, digital applications, bulk email and social media platforms
- Work as part of the Technology Services team on the database and integration, automation and change projects
- Assist the Technology Services team in development to deliver high quality digital solutions
- Ensure that the views of users are reflected throughout the development and delivery of digital applications
- Explore and recommend new digital applications and developments to the Technology Services team based on best practice and user feedback
- Ensure a high standard of accessibility and usability across our platforms at all times
- Contribute to project-based work, using structured project management systems and processes
- Work with colleagues across PCS to deliver change through the Technology Services teams work
- Work with the Technology Services manager to build and maintain analytics that measure the effectiveness of digital applications for staff and members
- Respond to data integrity issues reported to the Technology Services team and create solutions to those issues
- Participate in the review and installation of managed packages on the digital platform
- Support the Technology Services manager where required to ensure sufficient maintenance and security of the Salesforce platform
- Document any changes made to the digital platform through both maintenance of existing functions and development of new applications
- Continuously review the efficiency of PCSs digital platforms
- Monitor the departments compliance with legal issues such as accessibility, copyright, and data protection
- Communicate recent additions/changes to staff and members
- Support the process of providing suitable equipment, software and reasonable adjustments arising from DSE risk assessments and other identified needs
2. Systems Management Digital
- Comply with maintaining database results through the set protocols and standards and controls for data processing
- Monitoring database efficiency through the reporting and analysis tools
- Support line manager with preparations for database expansion by studying plans and requirements
- Assist line manager to coordinate, design, programme and create complex query definitions to extract accurate data
- Support the continued development and implementation of Salesforce by working with line manager and external contractors
- Support the upgrading of software by assessing transaction processing and database production options
- Maintain database performance by troubleshooting problems using internal or external resources
- Assist in the security of database by developing policies, procedures, and controls with the data protection officer
- Assist in training others in how to input and extract data
- Ensure the requirements of users are established, monitoring user access and security
- Communicate regularly with technical, applications and operational staff to ensure database integrity and security
- Assist with writing database documentation, including data standards, procedures and definitions for the data dictionary (Meta data)
- Deal with reporting fault mechanism within Salesforce
3. Systems Management Networks and Infrastructure
- Assist with the development and make best use of ITT office systems including ensuring staff are appropriately trained, regularly reviewing existing systems, and ensuring consistency and organisational best practice across systems and procedures and their practical application, including helpdesk and technical support where appropriate
- Assist with implementing an ongoing development and monitoring process for systems including managing resources, gathering, monitoring, collating, and reconciling information, checking allocations, preparing reports, and highlighting budget over- and under-spends
- Support the statistical systems to produce reports and analyse information i.e. budget reports, room bookings, and video conference/zoom usage statistics
- Assist with liaising with software and hardware suppliers, and other key contacts on resolving issues, providing advice, etc.
4. Training and support
- Train staff members and lay officers in the use of PCSs analytical tools
- Develop good working relationships with colleagues
- Provide ongoing support and advice to staff and other members of the Technology Services team
- Draft guidance and advise PCS staff and other contributors about Technology strategies relevant to their specific needs
- To proactively develop Technology skills through training courses, and using on-line resources
5. People Management (where appropriate)
- Manage work allocation and workflow, future planning and support for team/line manager
- Motivate and manage individuals and the team as a whole to provide a high standard of service
- Check work standards and maintain consistent quality of delegated tasks
- Seek to continuously improve the effectiveness and efficiency of the team
- Through induction, the appraisal system and one-to-ones, identify staff training and development needs, train or organise formal/informal training
- Proactively promote diversity issues in line with the wider PCS approach
- Apply the staff conduct policies as and when required e.g. discipline, grievance, capability, dignity at work and IT security policies
- Ensure that the health, safety and welfare of staff is maintained and improved, in accordance with PCS and statutory policies
- Deputise for line manager when required
6. Team Working
- Proactively promote team working
- Initiate, organise, lead and participate in team meetings as appropriate
- Maintain high levels of confidentiality of sensitive issues at all times
- Provide assistance to team members
7. General
- At all times implement and promote the PCSs Equal Opportunities Policy and adhere to the PCS Values
- Take due and reasonable care of self and others in respect of Health & Safety at Work
- Participate in appraisal, training and development systems
- In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
- Act in a manner that enhances the work of the PCS and its overall public image
- Such other duties that may reasonably be required and which are within the level of the responsibility of this post
- Willing to work outside normal office hours and location subject to personal circumstances, and advanced notice
Person Specification: TECHNOLOGY SERVICES OFFICER
Ref: 0425
Date: July 2025
Location: London/Region
ESSENTIAL FACTORS
QUALIFICATIONS
- Qualification in or experience of working with digital platforms or customer relationship management systems, specifically Salesforce
EXPERIENCE
- Providing support and advice to colleagues
- Experience of applying usability and accessibility best practice
- Planning and delivering training
TRAINING
(including continuous professional development)
- Evidence of ongoing training and personal development
- Willingness to undertake further learning and development, specifically the ADX201 Administrative Essentials for New Admins in Lightning Experience certification
- Commitment to undertake job-related training
- Commitment to participation in the appraisal and development review process
- Commitment to staff development
KNOWLEDGE
- Customer relationship management systems, specifically Salesforce
- Databases
- Agile Project Management
- Digital application coding or configuration management
- User centred design and current usability testing procedures
- Knowledge and understanding of trade unions and work of the public sector
SKILLS
- Design and implementation of work processes
- High standard of communication skills
- High level of problem solving, analytical and collaborative skills
- Attention to detail and systematic working
- Ability to work using own initiative
- Excellent project management skills
OTHER
- Commitment to the application of equal opportunities policies and practices at work
- Willing to work outside normal office hours and location
- Attend Annual Delegate Conference as required
The client requests no contact from agencies or media sales.
About The Role
We are seeking an experienced and strategic Head of Talent to help advance our mission: ensuring that no child faces mental health issues alone. This pivotal role will lead the development of a talent strategy that supports our organisational goals, ensuring we have the right people in the right roles at the right time, and fosters an inclusive, empowered workforce.
Key Responsibilities:
- Shape and deliver a comprehensive talent plan aligned with business objectives.
- Identify and mobilise our internal talent.
- Lead the development of succession planning and talent frameworks that support career growth, retention, and equitable opportunities for underrepresented groups, in line with our Equity, Diversity and Inclusion action plan.
- Oversee Recruitment and Learning & Development functions to ensure a smooth, compliant onboarding and induction experience for new staff.
- Use data-driven insights to inform talent decisions and support workforce planning.
Essential Criteria:
- CIPD Level 7 qualification or equivalent professional experience.
- Proven experience in talent management, leadership development, and succession planning.
- Strong understanding of Apprenticeship Levy regulations and apprenticeship programme standards.
- Track record of managing high-volume recruitment campaigns, particularly in peak periods such as the start of the academic year.
- In-depth knowledge of recruitment and talent development best practices.
- Confidence using HR systems, Applicant Tracking Systems, L&D platforms and analytics tools.
For a career with purpose, this is your place.
Recruitment Process:
As part of your application you will need to answer some shortlisting questions. Please answer these as fully as you can, we recommend using the STAR model. Situation, Task, Action Result.
Closing date for applications: Midnight on 15th July 2025
1st Interview date: TBC
Our Benefits
When you work at Place2Be –whether that's in a school, supporting families, providing clinical supervision, or in IT, Finance, or Fundraising –every role can make the difference to a young person. To achieve this, we ask that you bring your best self to your role and our commitment to you, is to welcome you into our community, and help you progress. Because we know that you being at your best, means the best outcomes for the children we support.
Here’s just a few things we have on offer:
- Annual Leave that increases with service
- Comprehensive learning and development to enable you to progress your career
- 5% contributory pension scheme
- Life assurance of four times your annual salary
- A comprehensive employee assistance programme
- Mobile Phone Discounts (EE network)
- Wellbeing days to allow you some ‘you’ time
- Christmas holidays closure period in addition to your annual leave
We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented within our organization.
We are proud to be a disability confident employer and will ask you during your application If you wish to be considered for a guaranteed interview under the disability confident scheme. Under the scheme we commit to offering an interview to disabled applicants that meet the minimum criteria as outlined in the job role.
If you have any questions about the scheme, or require any adjustments to help you complete an application then please contact the recruitment team.
we believe every child should have easy access to mental health support whenever they need it.
The client requests no contact from agencies or media sales.
Your main role is to be a senior member of the PIRC team, holding responsibility for overseeing PIRC’s strategic direction and vision, and leading on organisational and operational development to ensure the financial health of the organisation.
Title: Head of Operations
Contract: Permanent
Location: Hybrid - based at PIRC offices in Machynlleth, as well as your home address, with travel when necessary.
Salary: £42-45,000 (£25-27,000 pro rata). This is the base rate for our socially-just pay policy, which can provide additional salary based on personal need.
Hours: 24 hours over 3 days, usually between Monday to Thursday, with 1:1 toil system (hours or days earned for working beyond your set hours)
Job-sharing: Unfortunately applications for job-sharing this role cannot be considered.
Holiday: 28 days (17 days pro rata, including bank holidays)
Additional Leave: We operate a two-week (paid) winter closure period. This is non-contractual leave and it does not count towards your annual leave allowance. Closure period dates are reviewed and confirmed annually.
Benefits: NEST Pension 3% employer contribution, External Mentor, Annual Training & Development Budget,Free eye test & contribution to glasses.
Deadline to apply: 9:00am, 14th July 2025.
Interviews: We’ll carry out remote interviews online, on 22nd and 23rd July 2025.
Preferred start: October 2025, negotiable.
This role requires that you are resident and have the right to work in the UK.
PIRC works to support our movements—for equality, anti-oppression, and climate justice—to tell better stories for a just world:
- We connect diverse groups, in participatory spaces, to share knowledge, develop strategies and strengthen movements;
- We carry out strategic research to support this work;
- And we create and openly share resources and tools for developing better strategy and communications.
For us, this work is not just about communication: our practices must reflect and strengthen the stories we tell, and the values that underpin them. Our approach is strongly rooted in the social sciences, and is led by principles of:
- liberation
- connection
- participation
- creativity
We advocate an approach that can be used by grassroots groups with limited financial resources, who often find themselves excluded by mainstream strategic communications work.
The Role:
Strategic Leadership
- With the Head of Programmes, co-lead, as part of a collaborative process with the full staff team, the development and review of the operational strategy and budget
- Plan and facilitate Core Team Meetings
- Provide oversight and input into funding applications and reports
- Provide oversight and input into Board development and governance processes
- Provide oversight over annual, quarterly and monthly planningCoordinate quarterly staff residentials (timetabling, logistics, agenda overview, facilitation)
- Play an active role in the organisational restructure and its evaluation and review, including development of this role.
Team Leadership & People (HR) Management:
- Oversee HR & legal practices (e.g. policy guidance)
- Coordinate the development of PIRC’s organisational policies and staff handbook
- Coordinate recruitment, induction, exit processes and job descriptions
- Oversee staff development: appraisals, mentoring, anti-oppression 121s, skills audits, and all-team training needs
- Oversee individual staff training and personal development needs
- Provide support to Core team members (such as Fundraising Lead and Finance Lead)
- Oversee confidential and/or official People processes (such as grievance, performance & disciplinary procedures; long-term illness processes and workplace adjustments), utilising the support of the People subgroup and People Support Co-op (PIRC’s external HR support)
- Oversee anti-oppression planning and development
- Provide oversight over TOIL and Annual Leave
Institutional Administration & legal
- Liaise with PIRC Board ‘People SubGroup’
- Liaise with Financial Lead / Company Secretary
Associates and consultancy work
- Coordinate the set up and contracting of new consultancy/external work
- Onboard and set up contracts for associates and CDT (PIRC’s delivery advisory group) members
The client requests no contact from agencies or media sales.
Unifrog’s mission
We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer (check out this video to hear more about the Unifrog platform).
Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying, if you have any questions about working at Unifrog, please contact our Recruitment Lead (contact details on our website).
The role and your key responsibilities
As an Account Manager, your role is to make sure that all partners in your area make the most out of the Unifrog platform. You’ll build and maintain excellent working relationships with your partner schools and colleges, and provide expert guidance on how to embed the platform across all year groups.
You will cover your own area of the country with occasional travel to your partner schools and colleges (on average 1-2 days per week). Please note you will need to be based in Hertfordshire, Bedfordshire, Buckinghamshire, or North London for this role.
Your key responsibilities will include:
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Work with schools and colleges to provide resources and strategies which maximise staff and student engagement with Unifrog, identifying and promoting best practice across partner schools.
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Deliver targeted training sessions to staff within our partner schools and colleges via workshops and presentations, delivered remotely or in person.
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Work with your partner Area Manager to improve Unifrog engagement and achieve a sky high resubscription rate.
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Monitor and analyse usage across partner schools and colleges; identifying partners that need additional support to use the platform effectively.
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Listen to teachers and students about how we can improve our customer service and the Unifrog platform.
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Attend conferences and run CPD events on behalf of Unifrog.
What we’re looking for
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Strong communication skills – written, over the phone and on video calls.
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Track record of excellent relationship management.
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Extremely well organised.
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Keen attention to detail.
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Active listening and objection handling skills.
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A background and interest in education would be an advantage.
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Proactive attitude and willingness to get stuck in.
You will be joining a team of highly motivated people who are passionate about our mission of helping students to find the best next step for them after school. If this excites you and you’re an energetic person who is willing to learn, then we’d love to hear from you.
Working together
You’ll work closely alongside an Area Manager in your region, and with our Partner Success team to provide the best service to your schools and colleges. You will be part of a fantastic team of Account Managers, and line-managed by a Senior Account Manager.
Benefits
Head to our jobs page for a full list of the excellent benefits we offer our team.
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Join one of ‘the best organisations to escape to’ and help transform careers and destinations in schools. We’re also a certified Great Place to Work.
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Become part of a committed, dynamic and growing team. We want to build the team at Unifrog for the long term – if you do well, we will do our best to make you want to stay at the company for a long time.
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Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.
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Influence the company’s direction: we love to promote great ideas, wherever they come from.
Key details
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£37,306 per annum pro rata (Grade B), plus commission, car allowance, and a share in a company-wide performance bonus.
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OTE £43,000.
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Permanent and full-time
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28 days paid holiday per year (plus bank holidays).
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Working hours are 9:00am to 5:00pm, Monday to Thursday, and 9:00am to 4:30pm on Friday.
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Full UK driving licence and access to a car is essential.
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All travel expenses covered.
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Candidate must be based in one of the following - Hertfordshire, Bedfordshire, Buckinghamshire or North London.
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Home based with some travel to schools and colleges in your region.
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Start date: as soon as possible, though we will be flexible for the right candidates.
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To discuss any details about the role before applying, please contact Mhairi (details on our website).
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We can only consider candidates who have the right to work in the UK.
Application process
Deadline: 10:00AM (BST) on Friday 11th July 2025.
Stage 1: Application form (~1 hour)
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Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.
i. With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words)
ii. Tell us about a time when you have had to build a relationship with someone when it was particularly challenging. What was your approach? (250 words)
iii. You notice that one of your partner schools is not engaging with Unifrog across the whole school. How would you approach the situation to maximise staff and student engagement with the platform and resources? (250 words)
Stage 2: Phone task (15 minutes)
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A short role play task over the phone. We will schedule these tasks throughout the application window.
Stage 3: Video call interview (1 hour)
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Short demonstration of a Unifrog tool (resources will be provided) (20 mins)
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Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions) (40 mins).
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Video call interviews will be held on w/c 21st July 2025.
Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently.
Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring.
Inclusion and diversity at Unifrog
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Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.
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As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.
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To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.
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To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates.
Are you an experienced and creative marketing professional who thrives on collaboration and problem-solving? Girlguiding is looking for a Marketing lead to develop and manage exciting strategies that reach more volunteers and girls through paid marketing channels, and inspire them to join us.
In this role, you'll lead the planning, execution, and optimisation of multi-channel paid campaigns, working closely with our media agency and internal teams to ensure activity is insight-led, inclusive, and aligned with our objectives. You'll use audience research, testing strategies, and analytics to drive continuous improvement and maximise impact.
We're looking for someone who is passionate about marketing, confident in managing projects and stakeholders, and brings a solutions-focused, can-do attitude. If that sounds like you, we’d love to hear from you!
Your main role is to be a senior member of the PIRC team, holding responsibility for overseeing PIRC’s strategic direction and vision, programme delivery, representing the organisation at internal and external events, and working with the Head of Operations to ensure the financial health of the organisation.
Title: Head of Programmes
Contract: Permanent
Location: Hybrid - based at PIRC offices in Machynlleth, as well as your home address, with travel when necessary.
Salary: £42-45,000 (£33-36,000 pro rata). This is the base rate for our socially-just pay policy, which can provide additional salary based on personal need.
Hours: 32 hours over 4 days, usually between Monday to Thursday, with 1:1 toil system (hours or days earned for working beyond your set hours)
Job-sharing: Unfortunately applications for job-sharing this role cannot be considered.
Holiday: 28 days (22.5 days pro rata, including bank holidays)
Additional Leave: We operate a two-week (paid) winter closure period. This is non-contractual leave and it does not count towards your annual leave allowance. Closure period dates are reviewed and confirmed annually.
Benefits: NEST Pension 3% employer contribution, External Mentor, Annual Training & Development Budget, Free eye test & contribution to glasses.
Deadline to apply: 9:00am, 14th July 2025.
Interviews: We’ll carry out remote interviews online, on 22nd and 23rd July 2025.
Preferred start: October 2025, negotiable.
This role requires that you are resident and have the right to work in the UK.
PIRC works to support our movements—for equality, anti-oppression, and climate justice—to tell better stories for a just world:
- We connect diverse groups, in participatory spaces, to share knowledge, develop strategies and strengthen movements;
- We carry out strategic research to support this work;
- And we create and openly share resources and tools for developing better strategy and communications.
For us, this work is not just about communication: our practices must reflect and strengthen the stories we tell, and the values that underpin them. Our approach is strongly rooted in the social sciences, and is led by principles of:
- liberation
- connection
- participation
- creativity
We advocate an approach that can be used by grassroots groups with limited financial resources, who often find themselves excluded by mainstream strategic communications work.
The Role:
Strategic Leadership
- With the Head of Operations, co-lead, as part of a collaborative process with the full staff team, the development and review of the operational strategy and budget
- Plan and facilitate Programme Team Meetings
- Oversee and input into funding applications and reports, including ensuring programme team documents are kept up to date for fundraising
- Working with the fundraiser to identify funding opportunities and attend key funder meetings
- Input into Board development, including regular reports at Board meetings
- Oversee and drive annual, quarterly and monthly planning
- Play an active role in the restructure and its evaluation and review, including development of this role
Team Leadership & People (HR) Management:
- Work closely with delivery staff to set delivery project plans
- Check in regularly with individual Delivery Team members (such as Workshops Lead, Curriculum Lead, Community Lead and Research Lead)
- Support staff to take ownership of and drive forward their areas of work and participate in the overall running of PIRC
- Support staff development
- Liaise with PIRC Board ‘Delivery SubGroup’
Programme Delivery
- Ensuring programme delivery is aligned with PIRC’s strategy and values
- Taking an active role in programme delivery alongside Delivery Team members
Partnerships and Stakeholder Engagement
- Liaising with funders, maintaining existing relationships and building new ones
- Building and maintaining relationships across PIRC’s movement ecosystem
The client requests no contact from agencies or media sales.
Summary
This role is for an initial period of 1 year, but with the potential for it to become permanent for the right candidate and subject to funding.
About the Department
The Church of England Pensions Board provides retirement services to those who serve or work for the Church. Both a regulated pension fund and registered charity, more than 43,000 people rely on us for their pensions. A leader in ethical and responsible investment, we carefully steward the £3.4bn of pension savings entrusted to us to not only grow our members' pensions, but also to drive systemic and lasting change across the industries and sectors in which we invest for a just and sustainable world. The Board also supports 2,500 retired clergy with housing, including managing a national portfolio of 1,200 rented homes and Community Living options.
We are working to open new choices and forms of support for our members around their future retirement plans, with housing and financial service industry partners. This includes bringing new tailored products to life on home ownership, financial advice, coaching and financial wellbeing, harnessing the expertise of those partners. We are now looking for a skilled Product and Partnerships Manager, to manage setting up these new future partnerships for success
Working as part of an Implementation team, this role will manage the design and stand up of innovative new partnerships to support our customers with their retirement plans This will involve working with proposed partners to finalise the 'nuts and bolts' of how new products and referral paths will work in practice, with a focus on housing and financial services partnership areas. It will also involve setting up commercial arrangements that offer value for money and prioritise a seamless customer experience. Using your expertise, you will also support our teams to make the most of and broaden existing partnerships.
Working as part of one of our programme teams, and with NCI finance, audit & risk and procurement teams:
- Quickly understand the existing partnership landscape - assessing where we need to formalise fledgling partnerships to bring new products and choices to our members, and where we need to conduct more due diligence or cultivate new opportunities.
- Build a good rapport with prospective partners, setting out a clear plan for getting from detailed design to a workable product and customer journey as quickly as possible.
- Working with partners to ensure excellent customer experience for our members, with seamless integration into other services and support offered by the Church.
- Run procurement and commercial negotiation processes to formally establish essential partnerships- likely to be a mix of invitation to tender style processes, and more innovative investment partnerships.
- Work collaboratively with internal colleagues to establish robust back-office processes to govern flow of money and data between partners and the Church, including defining and implementing feedback/reporting processes.
- Set the foundations of good partnership/supplier management, including a strong focus on quality assurance.
- Provide expertise to our team on navigating regulated markets e.g. knowing what type of questions to ask and when to seek specialist advice.
- Work with communications colleagues, to ensure that new choices supported by partners are communicated appropriately mindful of regulatory lines and the intended audience.
- Coach and support colleagues who are setting up signposting/informal partnerships with a range of housing providers, as to how to establish those relationships and ensure their success.
- Design and implement the right horizon scanning mechanisms within the team to help colleagues keep abreast of relevant developments around in financial advice, housing and related markets.
- Monitor feedback on relationships and work with partners to evolve services.
- A salary of £59,248 per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.
- 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time).
- We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
- We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships.
- Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.
- Access to Occupational Health, and an Employee Assistance Programme
- Access to the Department of Education Restaurant and Westminster Abbey with a plus-one guest.
- Apply for eligibility for an Eyecare voucher.
- Opportunity to join the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.
- Strive for Excellence
- Show Compassion
- Respect others
- Collaborate
- Act with Integrity
Improvement Fellow - Innovation & Improvement Directorate
Salary: Up to £65,778 pro / rata plus excellent benefits.
Contract: Fixed term, until November 2026
Hours Per Week: 37.5 hours per week In line with our hybrid working model, you will be required to work in person for a minimum of two days per week.
Our Foundation
We are an independent charitable organisation working to build a healthier UK. Health is our most precious asset. Good health enables us to live happy, fulfilling lives, fuels our prosperity, and helps build a stronger society. Yet good health remains out of reach for too many people in the UK and services are struggling to provide access to timely, high-quality care. It doesn't have to be like this.
Our mission is to help build a healthier UK by:
- Improving people's health and reducing inequalities
- Supporting radical innovation and improvement in health and care services
- Providing evidence and analysis to improve health and care policy.
We aim for excellence across our work and will achieve this by producing research and analysis, shaping policy and practice, building skills, knowledge, and capacity, and acting as a catalyst for change. Everyone has a stake and a part to play in improving our health. By working together, we can build a healthier UK.
About the role
We are seeking a dynamic and experienced Improvement Fellow to join the Health Foundation’s Insight & Analysis Unit. This is a fantastic opportunity to shape the future of health and care by leading research and analysis that informs policy, influences practice and drives meaningful change.
The postholder will be responsible for developing and delivering in-house research projects and analysis on health innovation and service transformation, technology, data and AI, and then working with our Communications team to disseminate the findings externally, including to influence senior stakeholders in the NHS, industry and government. The postholder will also be involved in supporting our reactive communications work, such as responding to external policy developments and consultations.
This role is based in the Insight & Analysis Unit, in the Health Foundation’s Innovation and Improvement Directorate. We are responsible for conducting in-house research on priority topics, curating insights from our funding programmes, and mobilising our learning to influence policy, practice and public debate. Our current work areas include healthcare technology, data, AI, management and leadership, workforce and service transformation.
How to apply
Our priority is to find the right individual for each opportunity. We are dedicated to building an inclusive workplace that values diversity and invite you to find out more. If you would like to apply, please submit your CV, and using no more than 1000 words answer the following application questions:
- Describe a research project you have led. What was the purpose of the project, what methods did you use and what impact did the project have?
- Give an example of how you have communicated complex research findings to a non-specialist audience what approach did you take to ensure your message was clear an impact form and what was the outcome?
- What are some of the key priorities and challenges for realising the benefits of technology data and AI in healthcare over the next five years?
Our Commitment to inclusion and diversity
We are committed to an inclusive hiring process, where every candidate has the chance to showcase their unique skills and experience in an accessible and supported environment, to ensure that we can make the best appointment for each job on merit. We welcome applicants from all backgrounds and encourage those from underrepresented groups in this field to apply to us.
We have identified three diverse groups, in particular, that we want to improve representation for across our organisation: we want to achieve a better balance between men and women, increase representation of people from black and ethnic minority backgrounds and recruit more people with disabilities. As part of this commitment, we particularly welcome applications from these groups. Apply to join our team and let's work towards building a diverse and inclusive workplace together. Help us work together to make the recruitment process and potential future employment more accessible and enjoyable for you.
Closing date: 13 July 2025, 23:00
Interview date: From 25 July 2025
Job Title: Employment Specialist
Location: Eastbourne
Salary: £24,286 - £29,732 per annum (depending on experience)
Hours: Full-time (37 hours per week) OR Part-time (4 days per week maximum)
Contract: Permanent
Report to: Area Manager
About CXK
CXK empowers people to succeed in employment, education and training. The charity strives for a fairer society where everyone can grow and realise their potential. “The CXK Way” embodies the following core values:
Ø Ethical – We work with professionalism, honesty and integrity.
Ø Passionate – We reach out enthusiastically to all who need out support.
Ø Innovative – We inspire, enhance and improve.
Ø Collaborative – We engage, support and share with others.
You can click here to learn more about us.
The Team
The Targeted Support Team deliver a wide variety of programmes to empower young people and adults to improve their confidence and skills and then progress into training and employment. Leading group sessions and individualised mentoring, the team deliver with passion and expertise to individuals from a range of backgrounds, offering person-centred guidance and support.
The Role
This is an exciting time to join CXK as we are looking to extend our work in Supported Employment. These roles will support a small caseload of individuals with a range of needs who are looking to move into work, enabling them to find the right opportunities and sustain the roles through in-work support. The coaches will also need to be skilled in working with employers to support them to make their roles accessible and sustainable. Growing and maintaining a strong employer base will be a central part of these exciting new roles.
Skills and Knowledge
At CXK we are proud to be a disability confident and equal opportunities employer. We actively promote diversity within our workforce and welcome applications from all sections of the community.
Minimum Criteria
· An understanding of the employment needs, and challenges faced by people who experience labour market exclusion
· Experience of working with individuals on a one-to-one basis, developing personalised plans and goal setting
· Experience of managing a range of tasks at any one time, and holding positive relationships with different stakeholders
Essential Criteria
· Full UK drivers’ licence and use of own vehicle
· Maths and English GCSE grade C or above (or equivalent)
· Experience working in employment services supporting people to obtain or keep work
· Proven experience of meeting and exceeding outcomes and targets
· An understanding of the employment needs, and challenges faced by people who experience labour market exclusion
· Experience of working with someone on a one-to-one basis
· Experience of providing supported employment services
Please click here to view the job description and person specification.
Employee Experience
A career with CXK is rewarding work, enabling you to fulfil your potential. This fulfilling and exciting role provides the opportunity to develop and grow meaningful relationships with a range of services and employers in East Sussex. You will build upon the specialised skills and knowledge relating to Supported Employment and be a positive influence on the lives of people entering work.
Benefits of working with us
Our employee benefits include:
· 30-33 days holiday, plus bank holidays
· Defined contribution pension scheme (matched by CXK up to 10% depending on length of service criteria)
· Benenden private healthcare cover
· Flexible working
· Enhanced maternity and paternity leave
· Training and development programmes and opportunities
· Mental and physical healthcare initiatives and more
Recruitment Timeline
Vacancy closing date: Tuesday 15th July 2025
Application review date: Thursday 16th July 2025
Interview dates: From Monday 28th July 2025
Useful Information
If you have any questions or wish to have an informal conversation before submitting your application, please contact the Recruitment Team.
Please note: Applicants will need to complete an enhanced DBS check and provide references before any offer of employment is made.
The client requests no contact from agencies or media sales.
Join Savera UK
Are you passionate about making a difference and being part of a thriving and growing team, at a specialist charitable organisation working to end ‘honour’-based abuse (HBA) and harmful practices? Join us as the Direct Intervention Team Manager (women applicants only), where you will play a pivotal role in leading and developing the overall delivery of Savera UK’s Direct Intervention service.
This is a diverse and dynamic role, where you will be dealing with challenging and complex subject matters. You will be expected to build on your existing knowledge of, or passion for, human rights, by proactively developing a deep understanding of the multi-layered and ever-changing nature of our work.
You will be part of a small and very supportive, highly expert, and effective team, who work at pace without compromising on quality or attention to detail.
You will also become the custodian of our carefully developed brand, which possesses qualities of authenticity, power, and challenge. This is an exciting time to join Savera UK as we embark on a journey to amplify our message and drive change.
An occupational requirement under Schedule 9 (part 1) of the Equality Act 2010, the post holder must be female under the Sex Discrimination Act, 1975 Part 7 to meet the needs of the majority of our service users.
Savera UK provides all staff with:
Holiday: 28 days annual leave, plus bank holidays
Training and Development: Training and development opportunities
Wellbeing: External supervision and other wellbeing opportunities
Pension: Employer contribution of 3% gross of employment
Primary purpose of job:
As the service manager you will manage all aspects of the Direct Intervention (DI) service and manage its team to deliver high quality and expert interventions and a person-centred approach to those at risk of ‘honour’-based abuse (HBA) and harmful practices. You will have responsibility for students on placement and volunteers with the DI service, and will create an environment that is safe for our clients, staff and volunteers.
You will be required to maintain current partnerships and build future partnerships where relevant to the DI service and the organisation across professionals. You will work closely with the internal Savera UK team to develop and translate our ambitious plans into reality.
Dimensions:
- This post reports directly to the CEO.
- Required to work closely with the Communications team to ensure relevant information and case studies are provided, and to encourage client involvement to help with the organisation’s campaign messages and to amplify the voices of our survivors.
- Also to work closely with the Communications team, using the organisation’s branding and creating communications to different audiences for impactful engagement.
- The post-holder will have line-management responsibilities for all staff within the Direct Intervention team, including volunteers and student placements.
- Working with and supporting the CEO, you will be required to contribute to the development of the organisation’s strategies and development, as and when required.
- Responsible for reporting and updating the Community and Engagement Project.
Please see the full Job Description and Person Specification for further details.
Location: The post holder’s location/office will be based in Liverpool, but the post holder will also need to work where required, including traveling, therefore a full, clean driving licence and ownership of a car is essential. Mileage will be reimbursed for travel relating to delivery of the role. The post holder must have business use car insurance.
Registered address: 151 Dale Street, Liverpool L2 2AH
Company Number 7564891
Charity Number 1145564
Please download and read the Job Description and Person Specification or visit the Savera UK website.
Savera UK will consider applications from candidates who have comparable qualifications and experience for the role advertised. Please send a CV and covering letter, outlining your suitability for the post, and complete the equal opportunities monitoring form. Applications that don’t include a covering letter, as specified, will be automatically rejected.
Please ensure that your covering letter clearly relates to the essential specifications required, as per the Job Description.
Closing date for applications: 5pm Friday 11th July 2025
We will end ‘honour’-based abuse and harmful practices.
The client requests no contact from agencies or media sales.
KEY INFORMATION
Location: Manchester, Bristol, Newcastle, Nottingham, or London
Hours: 37.5 hours per week, full time
Start date: September 2025 (we are happy to work with you and your notice period)
Duration: Permanent
Salary: £33,220 - £38,370 per annum if based in London. £30,645 -£35,795 per annum if based in Manchester, Nottingham, Newcastle or Bristol. Salary banding is dependent on the skills and experience criteria detailed below. £312 yearly tax-free work from home allowance. Salaries are reviewed annually in August.
Applications will close 9am, 21st July.
Interviews will be taking place w/c 28th July 2025.
ABOUT UPREACH
Do you think that your socio-economic background should determine your career prospects?
upReach’s vision is of a society in which everybody has an equal opportunity to realise their full career potential. Our work is important because right now a student from disadvantaged background who gains a first-class degree from a top university is less likely to secure an elite job than a more privileged student with a 2.2.
We are an award-winning charity employer working to address this issue in partnership with employers and universities. We help undergraduates from disadvantaged backgrounds achieve their career potential by providing an intensive programme of support that addresses socio-economic barriers to graduate employment.
To find out more about how we support our students, visit our website and read our Annual Report, and Impact Report.
ROLE SUMMARY
This is a great opportunity for a motivated and ambitious fundraiser with experience in trusts, foundations and/or corporate fundraising to join upReach as we deliver our three-year strategy (2024–2027). The successful candidate will contribute to the growth of upReach through the development and stewardship of relationships with trusts, foundations, and corporate partners, and by helping secure five and six figure grants and gifts.
Reporting to the Senior Fundraising Manager, this role will manage a portfolio of funders and help the wider team to meet income targets. You will work collaboratively across the organisation including the delivery and impact teams, finance, partnerships, and Senior Leadership Team (SLT).
CORE RESPONSIBILITIES
Working with stakeholders (internal and external)
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Develop and maintain positive, mutually beneficial relationships with key external contacts, including funders and volunteers.
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Champion and model a culture of outstanding relationship management.
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Make the fundraising ‘ask’ as and when appropriate.
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Respond promptly to requests for information and action from supporters.
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Report and disseminate the key issues to emerge from supporter feedback.
Fundraising
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Independently manage a portfolio of charitable trusts & foundations, and corporate supporters, giving at the five and six figure level. Steward these relationships delivering the highest levels of donor care.
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Research and identify potential new funding opportunities to build the team’s pipeline.
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Lead on the cultivation of your own pipeline of new funders, working creatively to find opportunities to engage organisations with our work.
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Develop compelling, comprehensive funding proposals for trusts & foundations and companies, to renew existing partnerships and secure funding from new organisations.
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Work closely with colleagues in the Data & Impact and Programmes team to prepare and write donor reports and other impact communications.
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Contribute to the smooth delivery of philanthropic corporate partnerships including employee engagement, staff fundraising activities and volunteering.
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Prepare and thoroughly brief senior colleagues ahead of meetings with potential and existing funders.
Financial
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Contribute to team fundraising income target (circa £2m) in line with the overarching strategy.
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Help track progress against income targets and report on performance regularly to the fundraising team.
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Contribute to the management of budgets and assist in preparing forecasts and annual plans.
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Flag risks or opportunities that may affect income generation to senior team members.
Team Support and Collaboration
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Manage team members on our graduate programme (rotatees) on fundraising projects as required.
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Play a proactive role in facilitating a positive, collaborative and high-performing fundraising team culture.
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Attend and contribute to regular team meetings and planning sessions.
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Work with teams across the organisation to ensure fundraising plans align with organisational needs and priorities.
Systems and Processes
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Maintain accurate and up to date records on the CRM to enable effective donor, supporter, supplier and volunteer relationship management.
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Comply with the organisation’s data protection obligations, charity law and other legal requirements.
Other
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Continue to develop fundraising skills and knowledge, including keeping up to date with best practice and sector trends.
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Carry out additional fundraising and administrative tasks as needed to help the team.
SKILLS AND EXPERIENCE
To be successful, it is anticipated that you will have experience working in a fundraising role within a charity or similar environment. The ideal candidate should display these skills:
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Significant experience working in a fundraising or similar role within a charity or nonprofit setting, to include writing funding proposals and stewardship reports.
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Knowledge of high value fundraising techniques including a clear understanding of prospecting, cultivating, securing and managing partnerships.
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Strong communication and storytelling skills, both written and oral, with the ability to turn complex ideas into concise and effective cases for support.
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Excellent organisational skills and attention to detail
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Able to manage a varied workload and balance conflicting priorities to meet deadlines.
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Confidence working independently, as well as collaboratively in a team environment.
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Ability to build effective working relationships with internal and external stakeholders.
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Some familiarity with data protection, GDPR and good practice in donor stewardship.
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A desire to learn, grow and develop a career in fundraising.
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A strong alignment with upReach’s mission and a passion for tackling barriers to social mobility.
If you are interested in the role but do not meet all of the criteria, we’d still love to hear from you. We’d also welcome a call to discuss the role further if that would be helpful for you.
SKILLS & COMPETENCIES
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Motivation - Shows self-motivation to increase upReach’s impact, and develops an understanding of team strengths to provide support to the wider team where needed.
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Leadership - Takes responsibility for leading on set projects, creating a supportive environment for any others working on the project, and inspiring the wider team by keeping them informed on progress.
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Continuous improvement - Pursues this continuously, focusing on developing specific skills needed in your role, actively implementing any learnings from training, and measuring your performance.
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Planning and organising - Organising own work effectively, including scheduling, prioritising, setting and communicating realistic timeframes, and negotiating successfully when faced with multiple requests / working on collaborative tasks.
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Problem solving & decision making - Being the key problem solver within an area of responsibility, using experience to analyse problems from different angles, including getting input from others, asking questions and using data before making decisions
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Innovative - Proactively suggestions to improve the team’s current working methods, applying own knowledge and expertise to solutions
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Management (rotations)- Able to give clear instruction and lets people know what’s expected of them in collaborative work or area of leadership, and able to manage partnerships / external relationships effectively
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Commitment to social mobility - Has developed an advanced understanding of social mobility and complex concepts within the field, and can articulate upReach’s role within this to external stakeholders
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Communication - Express ideas effectively and sensitively, confidently handling challenging conversations, and leading meetings and sessions where appropriate.
Team Culture & Benefits:
By joining the upReach team, you will be joining a team who are committed to supporting you in your career journey and fostering an inclusive culture.
We offer:
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Flexible and hybrid working
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Statutory Holiday Entitlement of 25 days, plus bank holidays. This increases to 27 days 2.5 years and then to 30 days after 5 years of working with us.
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Birthday leave and volunteer leave
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Enhanced Parental Leave beyond statutory requirements for all team members.
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3% Pension Contribution, which increases to 5% after 5 years of working with us.
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Cycle-to-work and tech buying schemes.
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Monthly socials
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Dedication to Staff Wellbeing through our Employee Assistance Programme, Mental Health First Aid Training and annual wellbeing days
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Summer Hours (early Friday finishes from June to Aug)
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Personal Development Budget, activated after 6 months in the role
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The opportunity to participate in our fantastic staff networks:
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Disability and Inclusion Network
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Diverse Roots Network
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Green Network
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LGBTQ+ Network
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Mindfulness Network
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Parents and Carers Network
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Socio-economic Background Network
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Ready to apply?
We are committed to making our recruitment process inclusive. All applications will be blind screened, and our job packs are available in Braille, large text or another format upon request. We can provide reasonable adjustments throughout our recruitment application process and on the job, and we'll always endeavour to be as accommodating as possible.
Applications close on Monday, 21st July at 9 am.
Equal Opportunities
At upReach, we are committed to being an equal opportunities employer and do not discriminate in employment matters on the basis of race, ethnicity, religion, gender, age, disability, social background or any other protected class. We celebrate and value the diverse perspectives that people from all backgrounds bring to our team. We are passionate about creating a workplace that is inclusive and reflects the diversity of communities across the UK. Diversity in the workplace creates dynamic and effective organisations and we are actively working to build a more inclusive workforce by continuously improving our recruitment, retention, and development practices. We particularly encourage applications from individuals from underrepresented groups, including Black, Asian and other ethnic minority backgrounds, those with disabilities , those who are care-experienced, those from low socio-economic backgrounds, and those who are LGBTQIA+. During the application process you will be asked to fill out your diversity information, this will not effect your outcome and cannot be seen by application reviewers and interviewers. All diversity data collected is anonymous.
The client requests no contact from agencies or media sales.
The Parish Support Team provide a first point of contact and act as a resource and information hub that serves the needs of our churches and communities. The team is also responsible for governance and pastoral planning at every level of the Diocesan structure.
We are seeking a skilled and enthusuastic administrator to join our Parish Support Team.
You will provide comprehensive and proactive administrative support to colleagues across the team with a particular focus on team events, supporting parishes, maintaining the diocesan database and central services.
Reporting to the Assistant Diocesan Secretary (Parish Support) with strong functional links to the Assistant Diocesan Secretary (Operations and Governance), this is an exciting opportunity to work under your own initiative whilst providing support within a team.
This post is often the very first contact people have with the Diocesan office, so the role requires a cheerful, friendly, well-organised person. You’ll have initiative, in-depth experience in office organisation and systems, excellent customer service skills and a “can do” attitude. You will thrive working with and contributing alongside the Office Services Manager, Diocesan Property Manager and the Parish Support Team Assistant.
The Iona Community is seeking an inspiring Fundraiser to help secure and grow our financial sustainability as we live out our vision of justice, peace, and renewal of worship around the world. This is an exciting opportunity to build strong relationships with funders and donors, grow a culture of giving, and lead a new Fundraising Team to support our diverse work — from peacemaking and social justice to youth and environmental projects, and the care of our historic island properties. If you’re self-motivated, a great communicator, and share our values, we’d love you to join us in this vital role.
We believe in the transformational power of community to change lives and that work for justice, peace and an equitable society is a matter of urgency




The client requests no contact from agencies or media sales.
Job Purpose
This role sits within our crisis alternative service, Safe Space, which is a core and out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. Our aim of the service is to keep individuals well in the community and prevent readmission into hospital. The service operates 365 days a year from 14:00-22:00pm across all of our boroughs.
Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone or virtual on a one-to-one basis to individuals experiencing mental health crisis or preventing crisis.
The objectives of the service include:
- To improve the mental wellbeing of people experiencing mental health and social crisis in HFEH.
- To proactively work with keeping people well in the community to reduce re-admitters into hospitals by working with WL NHS teams (e.g. discharge, LPS, CATT, MINT and SPA)
- To provide a true alternative to A&E via a non-clinical drop-in service to support clients
- To provide support to clients accessing the service- for instance: signposting, de-escalation and crisis recovery planning.
- To contribute to an improvement in individual mental wellbeing.
- To remain a source of independent support for all clients.
- To treat service users with respect, dignity and personalised support
- To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
- To increase self-management skills of those accessing the service
- To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis via a drop-in service.
- To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.
The Role
The role of the support workers will be to support the rest of the team in delivering interventions on a one-to-one. The role will also involve triaging and assessing all clients accessing the service, signposting and delivering collaborative self-management plans with clients to improve mental wellbeing.
Key Responsibilities
- Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.
- Promoting people’ rights and responsibilities
- Considering each person as an individual
- Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans
- Understanding of safety planning
- Experience with de-escalation, recognising and mitigating risks.
- Experience of working with challenging behaviour
- Listening to clients and encouraging positive steps towards self-management of crisis and recovery
- Good time keeping skills – Essential
- To attend all mandatory training including safeguarding and GDPR
- To work autonomously in a fast-paced environment and under pressure
- Providing advice, information, practical and emotional support to clients
- Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g. CATT, Emergency Duty Teams, CMHTS, etc
- Engaging with clients to show empathy, inspire hope and promote recovery
- Establishing supportive, empowering and respectful relationships with clients and carers/ family
- Maintaining accurate records, detailing interventions
- Ensuring that outcomes, outputs and impact are recorded
- Providing administrative support to the team
- Attend reflective practice, clinical supervision, peer supervision and line management supervision
- Create and maintain good working relationships with partner agencies
- Follow workplans and actively participate in training and development
- Provide and manage resources for clients and staff
Person Specification
- Minimum of 1 year working in mental health services and with clients experiencing mental health distress and crisis
- Experience of managing challenging behaviour and dealing with clients with complex needs
- Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
- Evidence of continual professional development
- Understanding of the Recovery Model in mental health
- Understanding of the principles of trauma informed care
- Understanding of suicide prevention and safety planning
- Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing
- Understanding of relevant legislation and policies
- Experience of working with vulnerable individuals
- Creative and flexible approach to working with individuals
- Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
- Awareness of issues in mental health service provision
- A good understanding of mental health conditions
- Experience of working with vulnerable individuals
- Creative and flexible approach to working with individuals
- Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
- Ability to prioritise and manage workload
- Ability to involve clients and carers in all aspects of work
- Empathy and non-judgemental approach
- Good communication skills
- Capacity to work within an agreed shift pattern
- Experience of delivering information and advice (housing, benefits, debt etc)
- Experience of non-clinical, therapeutic interventions like psychoeducation
- Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports
- Car driver with sole ownership of a vehicle and willingness to travel to locations would be desirable.
- Ability to work out of hours and on weekends
We’re here to make sure that everyone suffering with a mental health problem gets the help they need to recover.




The client requests no contact from agencies or media sales.
This would be ideal for someone at the beginning of their career looking to grow and develop within a very supportive and innovative organisation. We will provide a structured development programme, lots of opportunities for growth, along with a very nurturing, mission-focused culture and excellent benefits.
This role will support the Head of Environments, Platforms and IT Security to ensure that our technology infrastructure is reliable, safe and future-proofed. As required, the role holder will also support project implementation within the Technology Operations remit, having a direct impact in moving us forward in realising our vision and mission.
As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:
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Active membership of local church congregation.
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An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.
The client requests no contact from agencies or media sales.