Head Of Development Jobs
Are you passionate about performing arts and looking for your next role in fundraising and development? The Actors’ Benevolent Fund (ABF) has exciting ambitions for the future and we have created a new Head of Fundraising position to drive forward our plans.
This is a fantastic opportunity to bring your fundraising experience and make a mark in creating a brand new fundraising function for a charity with an illustrious history. Since our foundation in 1882, the ABF has been dedicated to supporting performing arts professionals in times of need – we continue to be there for talented professionals that bring joy and inspiration to so many.
You are likely to have developed your portfolio of fundraising skills over time in an arts and cultural sector charity and can demonstrate experience in securing fundraising income, particularly in securing five and six figure donations. You will join a small, friendly team based in London’s famous West End theatre district, responsible for providing support of over £1.5M per year to actors and stage managers. Now, as we begin a new strategic direction, our case for support is more compelling than ever. It is an exciting time to be joining the charity - our new strategy, ‘Acting for Impact’, has a bold ambition to achieve meaningful change for the professional performing arts community - to help more people, in more ways - the Head of Fundraising will be central to achieving that.
This full-time role is based at our office in central London a minimum of three days per week, with some flexible working. The salary is within the range of £42,000 to £48,000, dependent on experience. To apply, please send an up-to-date CV and covering letter specifying how you meet the points contained within the person specification.
The application deadline is midnight on Monday 14 October, and interviews will be held on Tuesday 22 October at our offices in Adam Street, central London.
The client requests no contact from agencies or media sales.
Background to the role
AUKEL recruited a new Chief Executive in April 2023, and a new chair in February 2024. In March 2024 we published an ambitious five year strategy which sets out how we want to increase the extent we meet the needs of older people in East London. We have a number of organisational transformation objectives which underpin the strategy; these are things we need to do to strengthen our foundations (following a period of rapid growth) and equip us to deliver safe effective services, at scale, across our footprint.
We are looking for someone to join our team to work with the Service Director to lead the transformation of our Hospital and Home services. These:
- Currently are provided at four hospitals broadly covering four boroughs: Homerton (Hackney), Newham (Newham), The Royal London (Tower Hamlets), Whipps Cross (Waltham Forest). And are staffed by 16 AUKEL employees – three co-ordinators, two project officers, 10 support workers, and an administrator.
- Homerton and The Royal London are jointly commissioned until end March 2029. Newham has been extended to the end of June 2026. Whipps Cross is due to be re-procured, with a short extension under consideration, we aim to jointly bid for this with our neighbouring AUKs.
- Assist vulnerable adults in getting home from hospital, carrying out safety checks in the home, give advice on practical and wellbeing matters, and visiting regularly for a period of four to six weeks after discharge
- Are commissioned based on meeting pre-agreed targets for the number of referrals accepted, and are fully embedded into the hospital discharge system.
- Typically include provision of handyperson services, which is operationally delivered separately by three handypeople.
- Include our (paid for) Home and Care service which is delivered separately to our hospital discharge services, and currently supports c. 40 individuals.
This will be a challenging and rewarding role; you’ll need experience of change management and of leading operations. You will be resilient and will have values which align with ours: Kind, Accountable, Collaborative, Flexible and Inclusive. This is a chance to join our team at an exciting time; we’ll expect a great deal of you but in return you’ll be well supported, invested-in and given lots of opportunity to learn and grow as an organisational leader.
We’re particularly hoping to recruit someone from the global majority as our leadership team doesn’t currently adequately represent the communities we serve.
Job description
Job Purpose
The Head of Hospital and Home Services will work with the Director on strategic and operational planning and provide operational leadership for the range of Hospital and Care services delivered by Age UK East London. This role is a fantastic opportunity to be part of significant organisational change, to make an impact at a local level, and ensure that older people’s needs are recognised and met effectively. The purpose of this role is to:
· Take responsibility for the delivery of the Hospital and Home service, ensuring its delivery requirements are met and we are responsive to new opportunities.
· Manage and maintain good relationships with commissioners and professionals in the local health and social care system.
· Lead a programme of structural and cultural change in the Hospital and Home service:
- Review the service staffing and delivery arrangements, assessing which services need allocated staff and which would be better delivered by a central team.
- Introduce processes and embed good practice in case recording, reporting and data collection.
- Motivate and engage a dispersed workforce, developing a supportive and flexible culture with consistent service standards.
- Ensure that older people who are supported by the Hospital and Home team also benefit from the range of AUKEL services and those provided by other local partners.
· Ensure the hospital discharge service, the handyperson service and the home and care (paid for service) work together efficiently and effectively.
· Address performance issues in the Home and Care (paid for service), working with senior colleagues (in communications, finance and HR) to develop a financially sustainable model.
· Work with senior leaders across AUKEL, contributing your experience and expertise to problem solve, spot and develop opportunities as well as make an impact on our overall organisational development journey.
As the role develops or AUKEL begins delivering new services, the scope of the role may expand. The post holder will need to:
· Use sophisticated interpersonal and influencing skills to build rapport with a wide range of stakeholders including commissioners, partner providers, senior health and social care professionals, operational staff, volunteers and service users / patients, and maintain AUKEL’s profile with these audiences.
· Motivate and inspire a frontline staff team, using excellent communication skills, a strong understanding of key issues affecting older people, and familiarity with the commissioning environment
· Ensure the services are run to the contract KPI’s for quality and delivery, overseeing data management and analysis to ensure compliance and insight that supports future development and demonstration of impact, taking a continuous improvement approach
Summary of Duties - Key Accountabilities & Deliverables
Coordination and Management of service
· Line manage service coordinators, and oversee the good management of all service staff.
· Ensure the service is delivered in line with contractual requirements
· Working with other senior managers, ensuring good joined up internal referral pathways, clear communication and joint-working where possible
· Ensure the team is fully conversant with the organisation’s CRM (currently Charitylog) and that this is used effectively to record and manage casework and evidence of outcomes and impact of the service
· Ensure the team is knowledgeable about the local service offers and are effective in referring and signposting clients to other relevant services
· Complete and maintain relevant risk assessments.
· Ensure there is cover for gaps in service delivery (e.g. due to A/L or sickness).
· Support team members to supervise volunteers effectively
· Support implementation of any organisation-wide operational changes
· Regularly attend meetings with external professionals as necessary in relation to operational management and delivery of services
Quality and Insight
· Produce quarterly KPI monitoring and evaluation reports for each contract as required to include data, case studies and insight on service delivery and opportunities
· Produce quarterly insight to the Board of Trustees at committee level.
· Monitor compliance in record keeping around key areas
· Continuously review and monitor the service with the aim of improving quality, flexibility, responsiveness and effectiveness, and to identify and respond to new opportunities
General
· Lead the development and delivery of current and future commissioned health services in AUKEL.
· Work with senior colleagues to conduct ongoing ‘horizon scanning’ of changes in national and local priorities and approaches to services, to maximise opportunities and identify upcoming challenges for older people
· Work with local partners to share best practice and develop opportunities to work together
· Develop strategic relationships in the local health and social care system, to gain insights and inroads to future opportunities and build service reputation and influence.
· Continuously gain feedback from the team in considering how the service can develop further, for example around reach, client journey and other areas.
· Work with CE and colleagues to develop new service proposals, to develop the scope and impact of the Hospital and Home team
Leadership and management
· Engage, motivate and inspire the team
· Evaluate and manage overall team and individual performance and wellbeing
· Run regular team meetings with content that promotes team cohesion as well as being informative and operationally useful
· Ensure communication and training of the team is in line with contractual requirements and AUKEL policies
· Encourage and provide opportunity for sharing of knowledge within the team and between colleagues within AUKEL
· Take a person-centred approach to line management responsibilities
· Proactively identify opportunities for team members to stretch and use skills to develop them whilst benefiting the team / service / AUKEL
Other
· Perform other duties in connection with the general work of AUKEL when required
· To undertake any other duties within the competence of the post holder as may be required from time to time for the smooth running of AUKS
· To carry out the duties of the post in accordance with AUKS’s policies and procedures including: Equity and Diversity, Health & Safety, Confidentiality, Complaints, Data security, Safeguarding
· Participate in learning and development opportunities and take responsibility for identifying your own learning needs
Person Specification
Essential Desirable
Experience
Essential
· Of operational service management within Health and/or Social Care within the statutory, voluntary or private sector
· Of strategic service leadership and development
· Of leading change
· Of working with data to monitor outputs, outcomes and reach.
· Of carrying out programme evaluation and report writing.
· Of managing people at (at least) coordinator level, and successfully engaging and motivating staff.
Desirable
· Of working in hospital settings
· Of engaging strategically with the local health and care system
Knowledge & Understanding
Essential
· Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner.
· Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their Carers.
· Of the current health and care landscape
Desirable
· Expertise in the needs of older people.
· Clinical knowledge
Skills/Attributes
Essential
· Intermediate IT skills
· Can demonstrate commitment to AUKEL values (accountable, kind, flexible, inclusive, collaborative).
· Commitment to learning and development and reflective practise.
· Resilience
Additional Requirements
· This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
· Flexibility in working hours to meet organisational needs.
Employment Details
Contract type
This contracted post is for 35 hours per week. We welcome application for flexible working including reduced hours and other flexible working arrangements.
Location
We support hybrid working to suit our team. When in the office, the post holder will be mostly based at our office in Plaistow with frequent visits to the 4 hospitals and to our Head office in Bethnal Green.
Salary
Between £41,200 and £46,350 Plus 5% employer pension contribution.
We have recently introduced a salary bands system. This salary range refers to the lowest and top steps of the grade. Salary will progress every year until the top salary is reached.
Holiday entitlement
25 days (pro-rata for contracted hours) of paid holiday per year plus bank holidays. This increases after two years of service to 27 days, and then a further one day per every year of service up to a maximum of 30 days after five years of service. In addition, all employees are entitled to one day off on (or around) their Birthday.
Conditions of employment
The job offer is subject to the receipt of two satisfactory Employment References, an enhanced DBS Check and evidence of relevant Qualification.
How We Value Our People
Learning and development
We are committed to supporting our staff through a variety of training, e-learning, workshop and shadowing. A training needs assessment is carried out annually. During the appraisal and reviewed during supervision. The majority of vacancies are advertised internally to encourage staff to progress their careers within the charity.
Flexible working policy
We welcome flexible working requests from day one and anyone can make as many requests as they wish to.
Family Friendly Policy
We have a competitive Family Friendly Policy which includes maternity, paternity adoption and shared parental leave. We have an enhanced maternity and paternity pay policy based on the length of service.
Sick leave policy
We also have a competitive sick pay policy which will give you up to 4 months full pay and 4 months half pay after 4 years of service.
Death in service insurance
We have a Death in service insurance which will help your family to cope financially should something happen to you while employed with us.
Employee assistance programme
We offer an Employee Assistance programme called WeCare which includes 24/7 online GP, Get fit programme, Mental health support, Financial and legal guidance.
Menopause and menstrual policy
The policy supports employees in their ability to adequately self-care during their period and menopause, while not being penalised by having to deplete their sick leave.
Open Door policy
The purpose of policy is to encourage open communication, feedback, and discussion about any matter of importance to an employee.
Wellbeing policy
The policy is aimed to promote mental wellbeing among staff and volunteers and tackle the causes of work-related mental health problems.
Duncan Robertson Award
For the outstanding contribution to the wellbeing of older people.
Cycle to work scheme
The scheme allows employees to obtain commuter bikes and cycling accessories through their employer, whilst spreading the cost over 12 months and making unbeatable savings through a tax break
Other benefits
Through Age UK National we provide the BUPA Employee Assistance Programme, the Blue Light Discount Card, access to a discount portal provided by AON and Ticket for Good.
Next Steps
How to apply
To apply, please complete the application form on our website.
Recruitment Timetable
Deadline to receive applications: Monday the 07th of October at 9am
1st stage interviews: Thursday the 10th (online)
Final interviews: Week commencing 14th of October 2024 (in person)
Have any questions? If you want to find out more about the recruitment process or the role, please contact our HR department with 2-3 potential slots.
The client requests no contact from agencies or media sales.
We are looking for a Learning and Development Practitioner (Volunteering) to join our People and Organisation Development directorate and drive implementation of the RBL Learning Programme, with specific responsibility for Volunteer training.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Reporting to our Head of Learning and Development and managing a small team, this newly created position will see you proactively engaging and partnering with a range of directorates and services across the RBL group to ensure smooth operation of L&D activities. This will include leading on the development and delivery of volunteer management development initiatives.
Key responsibilities will include:
- Create, develop and deliver content for learning interventions for delivery as part of the RBL L&D Programme catering for both virtual, in-person and blended approaches
- Partner and immerse yourself with the People Business Partners and key stakeholders across the organisation to understand priorities and challenges, and to conduct regular learning needs analysis for directorates and teams, making recommendations for solutions
- Partner with the Volunteer Development and Training Manager to identify appropriate solutions, practices, and learning interventions to support Volunteer strategies
- Design, enhance and deliver the Excellence in Volunteer Management Programme, upskilling RBL staff to support volunteers through blended learning solutions
- Ensure that diversity and inclusion are central throughout the learning experience, collaborating with the Head of Diversity and Inclusion
- Support the Head of L&D with on the implementation of an evaluation process based around the Kirkpatrick Model to assess the effectiveness of learning interventions
- Manage and work collaboratively with the L&D Specialist and L&D Coordinator to ensure all L&D activities operate effectively with robust end to end administration processes that are fit for purpose
Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.
You will be contracted to our London, Haig House, Hub. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues, but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
Interview Dates: 1st Stage interview: 15th October 2024
2nd stage interview 23rd October 2024
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
If you require the job advert or job description in an alternative format, please contact 0808 802 8080.
We have the opportunity for a Learning and Development Practitioner (Essential Learning and Safeguarding) to join our People and Organisation Development directorate and drive implementation of the RBL Learning Programme, with specific responsibility for delivery of Essential Learning and Safeguarding Training.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Reporting into the Head of Learning and Development and managing a small team, this newly created post will proactively engage and partner with a range of directorates and services across the RBL Group to ensure smooth operation of Learning and Development team activities and deliver of mandatory learning initiatives.
Key responsibilities will include:
- Create, develop and deliver content for learning interventions for delivery as part of the RBL L&D Programme catering for both virtual, in-person and blended approaches
- Partner and immerse yourself with the People Business Partners and key stakeholders across the organisation to understand priorities and challenges, and to conduct regular learning needs analysis for directorates and teams, making recommendations for solutions
- Supporting the delivery of Essential Learning that includes data protection, cyber security, safeguarding, whistleblowing, Health & Safety, Diversity and Inclusion
- Leading the delivery of the Safeguarding Training Programme, including development and evaluation
- Partner and collaborate with the Head of Safeguarding on the ongoing implementation of a training plan/approach for Safeguarding to be delivered by the L&D Specialist (Safeguarding)
- Ensure that diversity and inclusion are central throughout the learning experience, collaborating with the Head of Diversity and Inclusion
- Support the Head of L&D with on the implementation of an evaluation process based around the Kirkpatrick Model to assess the effectiveness of learning interventions
Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.
You will be contracted to our London, Haig House, Hub. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues, but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
Interview Dates: 1st Stage interview: 15th October 2024
2nd stage interview 23rd October 2024
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
If you require the job advert or job description in an alternative format, please contact 0808 802 8080.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of Development and Income
We are looking for a highly skilled leader with exceptional capabilities in income generation, writing, budgeting, people management and strategic planning.
This is a full-time, remote working role.
Position: Head of Development/Income Generation
Location: Remote
Hours: 35 hours per week
Salary: £49,727, depending on experience plus 5% pension
Contract: Permanent
Closing Date: Wednesday 25th September. Shortlisting is taking place on a rolling basis and the role may close sooner than advertised
Interview Date: TBC
The Role
We are seeking a Head of Development who will drive the development strategy to deliver a broad and expanded income scale, including corporate sector, trusts, foundations, government, and limited individual donors.
Key responsibilities include:
- Income Generation and Business Development
- Writing and Budgeting
- Leadership
About You
With a proven track record in income generation and business development, you will have exceptional writing skills for bid and proposal development.
You will have strong numerical skills and experience in budget creation and management and excellent relationship-building and networking abilities.
With the ability to work collaboratively with senior leadership and various teams, you will be a strategic thinker with a proactive and solution-oriented mindset and have experience in leading and managing high-performing teams.
About the Organisation
Helping 1,000 people a year develop the skills, strengths and networks they need to tackle society’s biggest problems, the charity run courses that equip people to start, scale and strengthen organisations that make a positive difference. This is not a traditional school, learning is inspiring, action-based and accessible, supporting people in other ways too, such as funding and mentoring.
Working here is engaging, exciting and demanding. If you are someone who enjoys creating solutions and contributing your ideas, you’ll enjoy working here.
Benefits include:
- 25 days’ annual leave (pro-rata) + UK bank holidays
- 5% employer contribution to your pension
- Learning & development opportunities
- All staff have access to Wisdom, an employee wellbeing app
- Opportunities to train in First Aid and Mental Health First Aid
- Wellbeing initiatives hosted by our Wellbeing Committee
- Free eyecare vouchers
- Regular online socials & weekly catch-ups
- Team away days twice a year
- Flexible working is welcomed!
- Teams based around the UK (as well as in India)
- Cycle to work scheme
- Annual season ticket loan
If you require any reasonable adjustments during the recruitment processes, including assistance with reading this page, please let us know
The organisation is committed to eliminating discrimination and actively encouraging diversity amongst the workforce by developing a staff team that mirrors the rich diversity found in the student population. The charity will not discriminate with reference to age, gender, sexual orientation, race, colour, religion, marital status or disability. However you identify, we would like to hear from you. In the organisations commitment to continue to diversify its teams, freelance staff and programmes, we are particularly keen to hear from people who identify as:
- being from racialised and minoritised communities
- and/or LGBTQ+
- and/or disabled, including learning and non-visible disabilities
You may have experience in other areas such as Development, Income Generation, Fundraising, Head of Development, Head of Income Generation, Head of Fundraising, Director of Development, Director of Income Generation, Director of Fundraising.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Location: Head Office ‘Camden’ / Remote
Salary: (Salary Band 6) - £50,500 per annum
Hours: 37.5 hours per week
Contract: Permanent
Closing Date: 30th September 2024 at 12 noon
Virtual Interview Date: 18th October 2024
Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as Head of Fundraising & Development at Solace Women's Aid.
We exist to end the harm done through gender-based violence. Our aim is to work to prevent violence and abuse, as well as providing services to meet the individual needs of survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives, free from abuse.
Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.
About the Role
We are seeking a forward thinking, creative and motivated individual who can manage both commissioned tenders, grant funding, fundraising and our training and consultancy functions.
You will be a highly skilled business development professional and experienced fundraiser.
The role will manage the statutory and non-statutory income generation team including tenders, grants and fundraising staff to achieve a net target of approximately £2m per annum. This team plays a pivotal role in the financial wellbeing of the charity enabling us to support the thousands of women and children who come to us each year as a result of violence against women and girls (VAWG).
About You
You will be someone who is committed to the Solace values, who thrives on leading a team to achieve challenging targets and who has excellent verbal and written communication skills. You will also enjoy managing time and projects to achieve strategic success.
We understand that you may not have all the knowledge, experience, and skills mentioned in the Job Profile Document. However, your interpersonal skills, passion to have a positive impact, commitment to our purpose, and ability to learn quickly and collaborate effectively will be equally important. If you wish to learn more about the role or if you are unsure about whether to apply, we encourage you to contact our recruitment team.
What we can offer you
We provide a comprehensive benefits package to all our employees, including:
· Flexible working
· Focus on learning and development (internal career progression and training)
· Generous holiday entitlement
· Employer pension contribution
· Family-friendly leave and enhanced maternity pay
· Access to Inclusion Networks
· Daily clinical debriefing
· Employee Assistance Programme providing free 24/7 support and advice
· Employee Benefits Platform offering staff discounts, benefits and savings
· Eye Care Vouchers
· Flow & Restore yoga classes
· Meditation sessions
· Cycle to Work Scheme
How to apply
Please submit your CV and Supporting Statement through the recruitment portal. When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:
· Values, Behaviours & Competencies
· Knowledge, Experience and Skills
Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.
We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work. If you require any support to apply for this role, please email us.
This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.
As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.
No agencies.
ABOUT THE ROLE
This is an exciting opportunity for two Heads of Service to join our organisation! There are two positions to be filled one with a special focus on Criminal Justice Services and the other with a focus on Homelessness and complex needs including mental health.
You will be responsible for providing positive and inspirational leadership across services to create positive communities, empowerment to individuals, and ensure psychologically informed environments! You will be responsible for ensuring services maintain the highest standards of service delivery, quality, performance and improvements. You will have the overall responsibility to ensure services are adhering to regulatory compliance as provided by commissioners, SIG, and all relevant stakeholders.
Shift Pattern: 37.5 hours per week, Monday to Friday 9am - 5pm, with some Hybrid working as well as being based at Central Office, and making regular service visits. You will also take part of our out of office on call duty.
ABOUT YOU
This role is perfect for someone who has a leadership background, and experience within the given field, or relevant fields to the services in which you will be managing. You will be able to bring our values to life within your service areas, and empower others to provide high quality care and support to others. You will support the group to achieve our vision and mission by empowering your teams, supporting with business development, and implementing continuous improvement.
You will understand and be able to demonstrate the importance of delivering safe and secure services for our resident and participant groups, and take a leadership approach to resolve challenges, support development, and provide advice and guidance.
Some of what are we looking for:
Head of Criminal Justice
- Previous experience and knowledge of Criminal Justice Services (CJS). Experience working with HMPPS is desirable
- Thorough understanding of the needs of the residents/participants in which we support in this area
- Ability to work flexibly and work closely with commissioners and CJS services including Prisons - this role will require additional vetting through BPSS (Prison clearance may also be required)
Head of Homelessness and Complex Needs
- Previous experience and knowledge working within homelessness and/or mental health services with a thorough understanding of the needs of the residents/participants in which we support
For both positions, in addition we require:
- Experience of leading teams that deliver complex and high-risk services
- Experience of working closely with commissioners
- Experience of contract management and monitoring contractual performance
- Budget Management experience and/or willingness to learn financial management
- Previous experience in line management and development
- IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
What would we like, but not essential?
- An appropriate professional qualification:
NVQ/Diploma Level 3 in Management/Health and Social Care, Criminal Justice, Mental Health or equivalent - Understanding, knowledge, and/or practical application of key legislation – Equality, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment
- Understanding of housing management, including voids, evictions, and housing law
Benefits, including Non-Contractual Perks
- 25 days annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!
OVERVIEW OF KEY RESPONSIBILITIES
People Leadership
- Provide high quality support, leadership, and line management to staff, offering guidance, support, and advice to the team to support them to perform to the best of their abilities.
- Provide leadership to employees throughout the employee life cycle. This includes but is not limited to;
Recruitment, onboarding, inductions, probation reviews, support and supervision, employee relations, performance, learning and development, staff wellbeing and support, grievances, sickness, disciplinaries, retention and other areas which fall within the employee lifecycle. - Ensure Equality, Diversity, and Inclusion in best practice and policy is in place and being embedded across all services.
Operational Leadership
- Managerial and leadership oversight of the service area as agreed, ensuring delivery in line with Social Interest Group’s annual business plans, contractual requirements, and KPI’s, including making sure all legislative requirements and targets are being met.
- Support managers to create person centred, psychologically informed environments that deliver high quality services which are underpinned by our theory of change.
- Responsible for regular review of operational dashboards and monitoring of performance and KPI’s, creating reports and submitting these to relevant stakeholders.
- Create, maintain, and communicate reports using various channels and data software to measure various metrics of performance, trends, and other relevant reporting criteria. Communicate this effectively to various stakeholders internally and externally.
Organisational Growth/Business Development/Relationship Management
- Support with sourcing, developing, and improving operational growth. This could include supporting the organisation with finding new opportunities, supporting with bid writing process, and implementation process of new services and other opportunities in the organisation.
- Support on commissioner negotiations to ensure contractual compliance is upheld between both parties, including negotiating pathways into services to mitigate reduced positive outcomes and associated financial loss.
- Lead on any mobilisations and implementation of new services in collaboration with all relevant departments across the business and deliver new services to budget requirements, in a timely manner.
Audit, Compliance, Risk
- Regularly undertake staff-assessment audits of services against key quality and risk standards, and ensure all actions and improvements are acted on within required timeframes.
- Ensure all services follow correct safeguarding and risk management protocols and procedures.
- Undertake fact finding and any external/internal investigations, ensuring they are in line with organisational policy, as well as associated formal hearings.
Financial Management
- Budget Management: Promote and manage effective cost control mechanisms, management of the overall budget for the given operational group, work collaboratively with other teams to set the service budgets, review monthly accounts, and ensure effective management of the areas budget and reporting.
- Lead on the annual review of contracts with commissioners and/or other relevant stakeholders internally and externally to ensure the service budgets are adequate to meet the needs of the contracts and any associated risk.
- Have overall oversight over the operational group, approve budget items and costs, ensure headcount is well managed and within budget, and make any adaptations if necessary.
Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position.
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
WORKING FOR US
We are an inclusive employer, committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity.
SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity .
As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.
Unfortunately we are unable to sponsor right to work in the UK and require all applicants to be able to provide right to work documents at interview stage and/or upon successful completion of the recruitment process.
ABOUT US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change
Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
A little bit about the role
This advert will close at 9am, 23 September 2024
Our people and culture are the critical enablers for us to achieve our mission.
Frontline needs to sustain a brilliant and high performing workforce that is driven to be the best they can, and our Head of People leads the work and team responsible for achieving this.
As the leader of the People team, you will oversee all aspects of the employee lifecycle, including strategy, performance, recruitment, induction, learning and development, diversity and inclusion, engagement, policies and more.
You will be an exemplary role model and leader championing high performance within a culture of freedom and responsibility. Your ability to build and develop strong and trusting relationships will underpin your excellent domain knowledge, sound judgement, comfort with pace and focus on outcomes.
Some key responsibilities include:
- Develop and implement our People & Culture strategy, goals and annual delivery plan
- Oversee all internal D&I initiatives including the D&I working group, point of contact for affinity group and all D&I training
- Line manage the People Team to achieve high performance of both the team and organisation
- Play a proactive role as a member of the Leadership Group and Operations team to champion high performance and our culture – supporting colleagues wherever priorities are identified, and the need is greatest
Please note that this role is a 12-month fixed term contract to cover for maternity.
A little bit about you
We’d like to see applicants who have experience leading and managing a HR team, who are able to empower, motivate and set strategic direction towards organisational goals. You will have strong knowledge and understanding of all areas of HR, able to build strong relationships and an ability to apply employment law in a pragmatic way to deliver principled solutions.
We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own.
If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you.
Important information
We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply.
We recognise that artificial intelligence (AI) such as ‘ChatGPT’ etc can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice arising out of your experience, and we will be looking for answers that use examples and experiences that are specific to you. You are more likely to be able to produce that kind of content yourself than an AI will.
We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!
You will need to have current right-to-work in the UK prior to application and for at least the first six months (for permanent positions) or for the full duration of the contract (for fixed-term positions). Visa sponsorship is not guaranteed.
The client requests no contact from agencies or media sales.
Head of Operations
We’re looking for a Head of Operations to support the ongoing growth and development of an exciting charitable organisation.
Position: Head of Operations
Location: Remote, with occasional UK travel to meetings and events (travelling expenses and subsistence paid)
Hours: Part-time: 0.6FTE – 08.FTE
Contract: 2-year fixed-term contract
Salary: Up to £43,000 pro-rata depending on experience
Closing date: 12 noon Friday 4th October
About the role:
We are seeking a Head of Operations to work with the CEO and senior leadership team to manage a broad scope of operational functions, including workplace governance, people management, digital support, data and risk management. The Head of Operations will be a collaborative and hands-on professional with project and people management skills, a track record of operational change management, and the ability to inspire colleagues in new ways of working that ensure the efficient day-to-day running of the Foundation - driving system, quality and process improvements.
Key areas of responsibility include:
- Working with the CEO to deliver effective day-to-day operations for the organisation, managing the Operational Excellence Workstream and our approach to Quality.
- Oversee HR, culture and people function, including recruitment, retention, performance evaluation, employee learning & development, working with our external HR advisors when required.
- Promote a culture of equity, inclusion and collaboration, nurturing a positive and supportive environment for all.
- Embed cross-team working, building key relationships and highlighting synergies across our working practices to deliver efficiencies and improvements.
- Oversee compliance with relevant legal, regulatory, and ethical standards, ensuring all policies are current and regularly reviewed, including annual review by trustees (e.g. GDPR, Charities Commission) and manage our Complaints process.
- Lead on the management and implementation of safeguarding - ensuring appropriate policies, training and guidance are regularly reviewed.
- Support the CEO in maintaining strong governance and adherence to best practices in charity governance and reporting, including keeping the risk register up to date and progressing actions.
- Produce management reports for the CEO and Trustees as required, supporting the Annual Report & Accounts production and Board of Trustees administration.
- Oversee cyber security and coordinate IT support services, including the Foundation’s IT and digital platforms – maintaining licenses, agreements and contracts.
Essential knowledge, skills & experience include:
- Previous experience in a Senior Operations management role, preferably in a charity or not-for-profit setting
- Strong leadership qualities to lead operations and fulfil an executive function
- Reliable with a high level of discretion and integrity – able to deal with sensitive and confidential matters
- Excellent IT and digital skills including Microsoft Office 365. Skilled in using workplace systems including Teams and SharePoint
- Exceptional interpersonal, verbal and written communication skills
- Experience of managing compliance and risk, including safeguarding and GDPR – able to identify and respond to organisational risks
- Exceptional people management and coaching skills with experience of managing HR and L&D functions
- Excellent project management and organisational skills, able to multi-task with attention to detail
- Demonstrable commitment to ED&I, and actioning this through an inclusive culture and positive working practices
- Strong analytical and problem-solving skills
- Risk management: able to identify and manage organisational risks and operational issues
About the organisation:
The Employer is a UK charity that helps people rebuild their lives after gambling harm. The foundation's programs focus on:
- Restoring mental, physical and emotional wellbeing
- Overcoming isolation and reconnecting with a healthier support network
- Rediscovering confidence and self-belief
- Identifying practical coping strategies
The foundation's programs are free and include support from Recovery Coaches who have their own lived experience of gambling harm. The programs help people build stronger, more holistic recovery capital, in order to sustain a positive recovery with reduced vulnerability to relapse
How to apply
Send your CV and a cover letter before the closing date. Your letter should explain your skills and interests and what you would bring to the role. Please explain why you are motivated to apply for this role, applications without cover letters will not be considered.
Diversity, Inclusion and Safeguarding
The employer is committed to creating an inclusive culture. We understand the importance of incorporating all aspects of diversity, equity, and inclusion in everything we do. We aspire to increase the diversity of our team, and we encourage candidates with a range of work and life experiences to apply, in particular people from ethnic minority groups, who are underrepresented in our organisation.
We believe everyone should feel safe in their working environment and be supported to achieve their potential. This role will require an Enhanced DBS check and be subject to satisfactory references and online checks, but experience with the CJS is not an automatic barrier to joining our team.
You may also have experience in areas such as: Director of Operations, Operations Director, Operations Manager, Head of Operations, Regional Operations Director, Multi-site Manager, Multi-site Director, Senior Operations Manager, and Senior Operations Director.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Are you passionate about making a real difference in the lives of individuals? Do you have knowledge of safeguarding, compliance with health and social care regulations, and experience in leadership and service delivery? Do you enjoy engaging, motivating and influencing people?
TPP are recruiting an inspiring and dynamic Head of Service to lead operations, ensuring the delivery of exceptional services for adults, young people, and children.
The Role:
As the Head of Service, you will be responsible for leading a talented team of Locality Managers, ensuring workforce is skilled, competent, and continuously developing. Your leadership will foster positive relationships with stakeholders and communities, ensuring our services meet evolving client needs.
Responsibilities:
- Lead the development and alignment of operational practices to achieve KPIs across adult, children, and young people's services.
- Expand existing services and explore new opportunities for service/product development.
- Write funding applications and proposals to secure resources for new and existing services.
- Manage budgets, ensuring cost-effective service delivery and financial control.
- Drive business strategy to meet organisational targets and standards.
- Ensure compliance with Local Authority Commissioning, safeguarding regulations, and relevant legislation.
- Lead an inclusive approach, engaging clients, families, staff, volunteers, and the wider community in service development.
- Provide effective leadership to Locality Managers and key personnel, focusing on best practices and quality outcomes.
- Build and maintain positive relationships with commissioners, funders, schools, and third-sector organisations.
- Ensure compliance with regulatory standards, such as Ofsted and Care Act regulations
- Engage with the community and professional networks to enhance service reach.
Requirements
- Strong leadership and management skills, with experience in overseeing multidisciplinary teams.
- In-depth knowledge of health and social care regulations, including safeguarding and compliance standards.
- Financial management expertise, including budget development and cost optimisation.
- Experience in service expansion, innovation, and business strategy development.
- Ability to develop and maintain stakeholder relationships, including commissioners and funders.
- Excellent communication and interpersonal skills.
- Strategic planning and problem-solving abilities, particularly in complex or challenging situations.
- Experience in writing successful funding applications and proposals.
- Ability to drive service quality improvements and deliver exceptional customer experiences.
- A proactive approach to leadership, with integrity and accountability in decision-making.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
- Hours: 30 - 37.5 hours per week
- Location: Rennie House, Tring (working across all our locations is required for this role)
- Salary: £51,971 per annum (pro rata)
- Closing date: 8 October 2024
- Interview date: 15 & 16 October 2024
As a member of the Charity's Leadership Team, you will be responsible for contributing to the ongoing development of our culture by embracing our vision, role modelling our values and driving positive colleague engagement.
As a member of the People Directorate Leadership Team, you will be responsible for developing and delivering Learning and Colleague Engagement strategies, frameworks and plans that drive a positive employee and volunteer experience, resulting in a job ready and engaged workforce.
You will therefore need to demonstrate your abilities in the following areas:
- Developing the Learning strategy across the organisation.
- Identifying and putting plans in place to address the learning and development needs of all clinical and non-clinical employees and volunteers at all levels (including induction, management and leadership development).
- Setting the frameworks for monitoring and recording all learning activity, ensuring reports are provided to Committees as required.
- Developing the Colleague Engagement strategy across the organisation.
- Identifying and putting plans in place to address the communication needs of employees and volunteers at all levels (including organisational, culture and leadership comms not local and tactical comms).
- Deploying Rennie Grove Peace's chosen Listening Tool then understanding the results and collaborating with colleagues to drive workplace improvement.
- Recruiting, selecting and retaining staff and volunteers with the right skills to deliver organisational strategy in line with our values.
- Performing all people management responsibilities on time, supported by Rennie Grove Peace policies and procedures, including absence management, performance management, disciplinary and grievances.
- Supporting personal development through coaching / support and training.
Are you ready to make a difference? Click 'Apply Now'...
If successful, you'll join on the first working Monday of the month so we can best support you with our structured induction programme.
Applications will be reviewed and invited to interview as received. We reserve the right to close the advert at any time, therefore we encourage applicants to apply as soon as possible.
Our commitment to equality and diversity
At Rennie Grove Peace Hospice Care we strive to continuously demonstrate our values. These values are embedded in our recruitment and selection process and we are fully committed to equality, diversity and inclusion in both our workforce and within our culture.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At FearFree we are proud to deliver services across the Southwest to those impacted by domestic abuse, and we're excited to be expanding our offer, with the introduction of a new Rediscovering Independence through Support and Empowerment (RISE) Service.
As a Support Advisor working full time or part time, you will be a fundamental part of our team, supporting the delivery of the RISE programmes and the development of the service. The service will provide a range of trauma-informed and person-centred support, focused on supporting those impacted by abuse to access education, training, employment or volunteering.
You will be responsible for providing trauma informed support through group work and 1-1 support. Working part time or full time alongside a team of practitioners across our geographical patch in Gloucester, providing support to Bristol and North Wilts as required, the project aims to:
- Increase volunteers in FearFree and support people to access volunteering opportunities externally.
- Support individuals impacted by abuse to access training and employment.
- Help people access bespoke apprenticeships and internships.
- Support service users to increase and advance work related skills, such as the development of CVs, financial management and IT skills.
- Raise awareness of this agenda to a wider network.
The service will support victims of Domestic Abuse, Sexual Violence and Stalking aged 15 and above, alongside perpetrators of Domestic Abuse – empowering victims and reducing the risk of recidivism for perpetrators.
Our ideal candidate will have experience in working with vulnerable people and an understanding / experience of theEmployment, Training and Education (ETE) sector. They will have an understanding of trauma informed practice and ideally have experience implementing this within group and 1-1 settings. Our ideal candidate will demonstrate an understanding of Employability skills and will demonstrate the ability to proactively engage with both local employers and local support networks/organisations to promote the skills of the individuals they are supporting.
This is an exciting opportunity to contribute to the development of a new service and make a real impact. You’ll have the chance to work closely with a team of passionate and dedicated individuals who are committed to making a difference in people’s lives.
We believe in providing a supportive and inclusive working environment, and we’re committed to helping you develop your skills and grow in your role. If you’re looking for a challenging and rewarding position where you can make a real difference, we’d love to hear from you. Join us at FearFree and help us to provide vital support to those who need it most.
Main responsibilities and tasks
- Work closely with the service manager to set up and develop the service, supporting its ongoing growth and expansion.
- Triage and assess service users to consider their suitability for the RISE Service.
- Utilise a trauma informed approach to help people return to or access ETE.
- Support individuals to increase work related skills, such as the development of CV writing, financial management and IT skills.
- Work with a diverse client group, creating bespoke action and support plans for each individual.
- Facilitate group support sessions in addition to one-to-one support.
- With support and advice from the Service manager, support and help develop new groups following a trauma informed approach.
- Build and further developing relationships/links with ETE providers and corporate partners to expand the provision for our service users.
- Risk assess those you are supporting and take proactive action to address risk and safeguarding concerns.
- Play an active role in the recruitment process of volunteers in addition to management of volunteers ensuring they are kept up to date and involved in the organisation, alongside able to support our service users.
- Ensure risk assessments are completed where required and safety plans are completed on time and regularly.
- Work closely with the services across FearFree, developing close working relationships and supporting clients who may be accessing support from our other services.
- Record all contact with service users and abide by confidentiality requirements.
- Record and monitor data to enable the service to be fully evaluated.
Car ownership and travel across our area is a requirement for this role.
For a full job description/person specification and to apply, please follow the link provided on this website. Interviews will take place as and when suitable applicants are identified.
FearFree is committed to encouraging equality and diversity in the workplace. We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued.
The client requests no contact from agencies or media sales.
Summary
ABOUT THE ROLE
The purpose of the Regional Safeguarding Lead role is to support safeguarding practice in dioceses and cathedrals across the Church of England.
As a Regional Safeguarding Lead, you will support the development of best safeguarding practices in one of eight regional clusters of Diocesan Boards of Finance (DBFs) and cathedrals. Providing professional supervision and quality assurance to Safeguarding Officers, you will support the implementation of the National Safeguarding Standards to encourage consistency of practice. You will also support Church bodies to respond to the findings of the Independent Safeguarding Audit Programme.
You will facilitate the sharing of best practices and resources, group supervision, and the commissioning of joint initiatives between Church bodies. Working closely with senior managers, senior clergy and other stakeholders, you will ensure Church-wide consistency in approach.
- Providing 1:1 professional supervision to Safeguarding Officers in dioceses and cathedrals, informed by the 4x4x4 integrated/restorative model of supervision (Morrisson & Wonnacott).
- Providing advice and guidance on individual cases and safeguarding-related situations.
- Using tools and frameworks to examine practices and processes ensuring the Church of England's National Safeguarding Standards are being consistently met or worked towards.
- Leading regional networks of safeguarding professionals from dioceses and cathedrals, and facilitating joint working, sharing of resources and other mutual support arrangements.
- Establishing effective relationships with key stakeholders within dioceses and cathedrals, in particular, their senior leadership teams.
ABOUT YOU
You will have experience of working at a strategic level, at least at the middle manager level, influencing decision-making and implementation. You'll have a case worker lead responsibility in cases involving the protection and safeguarding of children and/or vulnerable adults, and up-to-date knowledge of research and evidence-based practice models relevant to safeguarding.
You will also need:
- A professional qualification or equivalent experience relevant to safeguarding.
- The ability to apply safeguarding theory and good practice models in a way that delivers positive outcomes for children and/or vulnerable adults.
- Experience in leading organisation change and development, including cultural change, that results in improved outcomes for relevant stakeholders.
Please note that if you are successful, you will be required to undertake an Enhanced DBS check.
ShareAction is an independent charity and an expert on responsible investment. We work to build a world where the financial system serves our planet and its people. We set ambitious standards for how financial institutions, through their investment decisions, can protect our planet and its people and campaign for this approach to become the norm. We convene shareholders to collectively push companies to tackle the climate crisis, protect nature, improve workers’ rights and shape healthier societies. In the UK and EU, we advocate for financial regulation that has society’s best interests at its core.
Position
As part of the Financial Sector Standards Directorate, the Co-Head of Investor Engagement is responsible for leading ShareAction’s engagement with asset owners, asset managers and investment consultants. The role is key to establishing, sustaining and deepening constructive relationships with investment professionals at the heart of the financial system, challenging, encouraging and supporting them to raise their ambition on climate, nature, decent working conditions and people’s health. This is a new role that has been created from a restructure of the team that we hope will allow both parts to work more collaboratively.
In this role, you will be accountable for designing and leading ShareAction’s strategy to engage and influence major global institutional investors. You will help ShareAction work towards our vision by playing a leading role in shaping a dynamic new strategy for engaging pension funds to be active responsible stewards of pension savers’ capital, helping them to exercise positive influence over the wider investment system in the interests of the people whose assets they manage.
You will work closely with your fellow Co-Head of Investor Engagement, who acts as Technical Lead. They bring analytical and research expertise, ensuring that ShareAction’s insights, guidance and research outputs are informed, credible and robust. Your vital contribution will be to build constructive and sustained relationships with our key audiences in the investment industry and to shape inspiring and engaging events, dialogue and communications that deliver our messages in ways that resonate.
The Co-Head role is not a job share – both Co-Heads are full-time roles. Jointly, you are accountable for the design and overall delivery of ShareAction’s investor engagement strategy and for the wellbeing and performance of the Investor Engagement Team. However, you each have distinct accountabilities within the strategy, and the Engagement Lead (this role) will have primary responsibility for team operations (budget, risk and plan management, as well as monitoring, evaluation and learning). The team comprises eight more junior colleagues, six of whom will sit in your reporting line, with three reporting directly to you. As a team Head, you will also be part of ShareAction’s Extended Leadership Team, which plays a key role in organisational leadership, strategy and decision-making.
You will also liaise closely with colleagues who lead our advocacy with policymakers, as well as those who lead our corporate campaigns, helping to coordinate their efforts to build coalitions of investors that drive change through collaborative engagements with specific companies and sectors. You will also oversee the secretariat function which ShareAction provides to two networks of mission-led investors (the Charities Responsible Investment Network and the Responsible Investment Network – Universities), supporting their ambitions to be at the leading edge of responsible investment practice.
ShareAction’s research, engagement and campaigns are highly respected within the investment industry. If you are excited by the opportunity to influence and shape the way the finance sector responds to the challenge of aligning long-term economic, financial, environmental and social goals, then we’d love to hear from you!
What you’ll bring to the team
We want to hear from you if you’re highly skilled in strategic stakeholder relationship management and have a passion for making the financial system work in the interests of people and the planet. We think this role could suit someone who has previous experience in the financial sector. Or perhaps, you may have worked in wider industry in investor relations, in a professional services organisation, or in a stakeholder-facing role within a civil society organisation or regulatory/policymaking body. Additionally, the key aptitudes we’re looking for are the ability to shape and lead a strategy to engage and influence with impact and the ability to lead and manage a passionate and talented team. However, we recognise that talent comes from all types of backgrounds, and lots of skills are transferable. So, if you believe you would excel in engaging to change the financial industry but don't have one of these profiles of experience, we’re still keen to hear from you, and we welcome opportunities to explore different ways of achieving our goals.
What we will do for you
We are a fast-paced organisation that has grown substantially over the past few years. We recognise that our people work hard to advocate for responsible investment and drive meaningful engagement with those who have the power to create a brighter future. Every day, they bring their expertise, passion and persistence to build a world where the financial system serves our people and planet. We want to ensure we provide the right environment for our colleagues to thrive, and we are committed to improving our employee offer where possible.
Currently, we are pleased to offer:
- A commitment to flexible working: over 60% of our employees have some sort of flexible working arrangement in place.
- Hybrid working: we are committed to supporting our staff to work in a way that suits their lifestyle and meets the requirements of their role.
- Internal promotion and development opportunities: we offer a range of ways to improve your skills and focus on what you love, including promotion, secondment, or sideways development opportunities. For some levels of roles, we offer direct progression.
- The opportunity to help make a difference: we tackle some of the world’s biggest social and environmental challenges. We offer opportunities for you to develop your skills and experience in a friendly, flexible and supportive working environment.
- A unionised work environment: our staff have the opportunity to join the union, and we are supported by our recognised union, Unite. We regularly consult and negotiate with our employees on workplace matters ranging from working conditions to pay.
- Regular in-person meetings, including all-staff away days, retreats and directorate strategy days to create connected teams.
- 8% non-contributory pension: invested with NEST and their green funds.
- A healthcare cash plan with Westfield that gives you money back on your healthcare costs.
- An employee assistance programme: advice and support, lifestyle discounts and short-term counselling.
- 25 days’ annual leave (increasing with length of service) plus office closure at the end of the year, ensuring everyone gets time to switch off together.
- Enhanced family leave pay: up to 18 weeks paid at 90% for either parent.
- Enhanced sick pay: starting at 5 weeks’ full pay from day one.
- Season ticket loan and cycle-to-work scheme.
ShareAction values and respects all differences in people (seen and unseen) and welcomes applications from all backgrounds, communities and industries. We are committed to having a team that is made up of diverse skills, experiences and abilities, and we are working hard to provide an environment where all can bring their authentic selves to work. We know that some people won’t apply for a role unless they meet all the requirements listed in the job description. If this is the case for you, but you think you would excel in this role, we want to hear from you!
For further information and to apply, please visit our website via the Apply button.
Closing date: 9am on Monday 30 September 2024.
First-round interviews: Wednesday 9/Thursday 10 October 2024 (online).
Second-round interviews: Wednesday 16/Thursday 17 October 2024 (in person).
Our hiring process is anonymised; we won’t ask for a cover letter, and we don’t look at CVs until the interview stage. We do this so that we reduce the opportunity for unconscious biases to affect our decision-making, and so we prioritise skills and expertise over how well you can write a CV.
To be considered for this post, you must be legally eligible to work in the UK; unfortunately, we are unable to provide visa sponsorship.
Please be aware that when shortlisting we are really keen to get a sense of your unique voice and individual experience, especially if you are using generative AI tools as part of your drafting process.
Join GamCare as our Remote Services Development Lead and drive the evolution of our support platforms, helping us to reach more people in need.
The Role
As the Remote Services Development Lead, you will play a crucial role in leading and developing GamCare's remote services, ensuring seamless delivery across multiple platforms including telephone, live chat, WhatsApp, and video. You will oversee a team of Senior Managers and drive service improvements to meet targets, while fostering a positive, high-performing environment focused on staff wellbeing and retention. This role also involves the strategic development of GamCare’s online and helpline services to expand their reach, particularly into underserved communities.
You will be at the forefront of shaping and embedding evidence-based interventions that align with GamCare’s mission of supporting those affected by gambling harm. In this role, you will collaborate with key stakeholders, internal teams, and external agencies to enhance service delivery, ensuring that safeguarding protocols for vulnerable individuals are upheld to the highest standard.
This position offers the opportunity to contribute to GamCare’s growth and sustainability by translating strategic goals into operational plans, managing performance, and establishing meaningful partnerships with stakeholders and the NGSN. Your leadership will ensure GamCare's services continue to evolve and thrive in a rapidly changing digital landscape.
Key Responsibilities
- Leading the development and delivery of GamCare's remote services, ensuring alignment with strategic objectives and service targets.
- Overseeing and supporting Senior Managers in managing helpline and online services, establishing a high-performing and supportive team environment.
- Driving continuous improvement and innovation in remote service delivery, implementing evidence-based interventions and expanding services to underserved communities.
- Collaborating with key stakeholders and external partners to develop and maintain strategic partnerships, enhancing service reach and impact.
- Monitoring and reporting on performance data, using insights to guide service enhancements and meet funder requirements.
- Ensuring safeguarding protocols for vulnerable individuals are rigorously upheld, with a strong focus on risk management and service quality.
About You
We are looking for a dynamic and experienced leader with a proven track record of managing large-scale remote services, ideally within a helpline or digital support setting. You will have extensive experience in leading multi-functional teams, both staff and volunteers, and a strong ability to develop and implement strategic plans. Your deep understanding of safeguarding, coupled with expertise in business planning, change management, and relationship building, will ensure you can lead in a fast-paced and evolving environment.
You will be passionate about making a difference to those affected by gambling harm, with a strong commitment to staff wellbeing and retention. With excellent communication, data analysis, and IT skills, you will be able to guide continuous improvement and innovation in service delivery, working closely with partners to enhance the reach and impact of GamCare's remote services.
Benefits You Can Enjoy
- 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service
- A generous Pension Scheme - we contribute 6% and you contribute 2%
- Discretionary company sick pay from day one of service
- Employee Assistance Programme – 24-hour support
About Us
Founded in 1997, GamCare is one of the leading providers of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry.
For further details and to apply please click the apply button.
Closing date for applications: 27th September 2024.
Interviews will take place online via video conference – the week commencing/on 7th October 2024.
GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.
GamCare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.