Visitor Manager
Visitor Manager
Government of South Georgia & the South Sandwich Islands (GSGSSI)
Location: Stanley, Falkland Islands
Hours: Full-time, 36.25 hours/week
Contract: 2-year fixed term (with option to extend)
Salary: £43,000 per annum + up to 25% annual gratuity
Closing Date: 23:59 (UTC-4), Friday 18 July 2025
Protecting a world-class wilderness through responsible tourism
At the Government of South Georgia & the South Sandwich Islands (GSGSSI), our mission is to safeguard one of the planet’s most remote and ecologically significant places. Home to millions of seabirds, whales, and seals, South Georgia is both a thriving ecosystem and a living museum of polar heritage.
Through our values-led framework, Protect, Sustain, Inspire, we promote rigorous environmental protection, evidence-based policymaking, and responsible, well-managed visitation. Are you ready to be part of this mission?
About the role
Each year, thousands of people journey to South Georgia—tourists, scientists, filmmakers, yachts, and research vessels—all of whom require government permission to visit. As Visitor Manager, you’ll be at the heart of managing and improving that process.
Based in Stanley, Falkland Islands, you’ll oversee our visit permitting system, lead on visitor site strategy and briefings, embed our new Entry Control System, and shape the future of tourism policy. You’ll also work closely with our teams at King Edward Point, the Falklands, and beyond to ensure visits protect the islands’ unique biodiversity while supporting sustainable growth.
What you’ll be working on
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Managing visit permit assessments across multiple visitor types
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Leading implementation of our new electronic Entry Control System
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Acting as the main liaison with tour operators, the International Association of Antarctic Tour Operators (IAATO), and partner organisations
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Delivering port-call briefings, resources, and biosecurity guidance for operators
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Coordinating biosecurity measures and visitor site monitoring across the season
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Developing and delivering a 3–5 year visitor strategy for sustainable tourism
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Supporting response planning and incident readiness involving visitors
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Collaborating with stakeholders to improve systems and collect visitor feedback
This job is for you if...
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You’re a confident communicator with strong stakeholder engagement skills
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You can assess applications and make decisions using policy or legislative frameworks
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You’re experienced in managing multiple projects and operational workstreams
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You’re comfortable working independently in a fast-paced environment
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You enjoy turning strategy into action and driving continuous improvement
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You have experience of team leadership or line management
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You hold a full manual driving licence and are willing to travel internationally
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You’re enthusiastic about remote, wilderness, or conservation-based destinations
Bonus points if you:
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Have worked in the cruise, eco-tourism, or remote destination travel sectors
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Have experience implementing digital systems or Entry Control processes
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Have P&L or revenue generation experience in a tourism or operational context
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Understand the use of working dogs in conservation or biosecurity settings
What we offer
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£43,000 per annum + up to 25% annual gratuity
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Flights to/from your country of residence and annual return travel
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Relocation support and housing contribution in the Falkland Islands
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30 days’ annual leave plus public holidays
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A collaborative, international, and values-led working culture
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The chance to visit South Georgia (subject to medical clearance)
How to apply
Please submit a CV and covering letter (max 2 pages each) outlining your motivation and how you meet the essential and desirable criteria
Deadline: 23:59 Falkland Islands time (UTC-4), Friday 18 July 2025
Please note: Applicants must be eligible to travel to the Falkland Islands (see full list of restricted nationalities on our website). Shortlisted candidates will be invited to interview in late July.
South Georgia & the South Sandwich Islands is a British Overseas Territory in the southern Atlantic Ocean.
The client requests no contact from agencies or media sales.