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We are looking for a passionate and skilled social worker to join our specialist PAC-UK team. You will play a vital role in supporting Adult Adoptees and birth family members, helping them navigate accessing their adoption records and supporting with Intermediary services reuniting families together impacted by Adoption.

With a strong understanding of trauma-informed practice and the lifelong impact of adoption, you will provide expert advice, assessment and support across our specialist adoption services. You will be an excellent communicator, able to build trusting relationships with service users and professionals alike, and committed to delivering high-quality services that make a meaningful difference to people's lives. Working as part of a friendly and experienced team, you will contribute to PAC-UK's reputation for providing sector-leading adoption support.

Main Requirements (for details check the job description and person specification):
Our adult adoption support service works primarily with adopted adults and birth families. Adopted adults can access their records and receive an intermediary service and be supported through a reunion. Birth families are supported at the time of losing children to adoption, and supported with keeping in touch arrangements.

We are looking for a Social Worker who has experience of working directly with those affected by adoption. You will have experience and knowledge of adoption law and practice and able to liaise with partner agencies to deliver the service in Yorkshire, North East Lincolnshire, and North Lincolnshire

Benefits:
- an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays / of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:
• Click the ‘Apply’ link below and fill out our digital application form
• Closing Date: 8th of October 2026 at 23:59

For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working

All appointments with Family Action are subject to satisfactory Safer Recruitment checks.
Appointments are also subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service

Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role.

To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

Ready to take the next step into housing management? This could be the perfect next step if you're already working in supported housing and are ready to develop your leadership skills while remaining hands-on with supporting residents.

Make a real difference, every day

At TACT, you'll manage our recovery-focused supported housing service, supporting adults affected by addiction and mental health difficulties. We provide safe accommodation alongside housing-related support, helping people sustain their tenancy, build independence and move forward in recovery. Residents live independently within shared accommodation, supported to achieve their recovery goals rather than receiving day-to-day personal care. We're experts by experience — we understand when others don't. Our work is challenging, rewarding and occasionally chaotic. You'll need resilience, authenticity and a sense of humour, with the ability to build genuine relationships while maintaining professional boundaries.

About the role

You'll manage 17 supported housing places across five shared properties in Telford, leading a small team delivering high quality housing management and trauma-informed support. This is a hands-on role!

Alongside managing properties, referrals, occupancy, Housing Benefit and partnerships, you'll supervise and develop your team, providing practical guidance on everything from day-to-day housing issues to safeguarding, risk management and complex resident situations.

Working alongside Y Housing as our Registered Provider of Social Housing, you'll help ensure our homes remain safe, compliant and recovery-focused. We're looking for someone with experience in supported housing, homelessness or housing-related support who is ready to make a real difference.

Whether you're already managing a supported housing service or looking to take your next step into management, you'll have the opportunity to shape a service, support a great team and help people rebuild their lives.

Your key responsibilities will include

• Managing the day-to-day operation of TACT's supported housing service

• Leading, supervising and developing a team of Housing Workers and volunteers

• Overseeing referrals, assessments, sign-ups, move on, warnings and notices

• Supporting residents to sustain tenancies, maximise income and achieve recovery goals

• Managing occupancy, voids, rent accounts, compliance and property standards

• Responding to safeguarding concerns, incidents and complex resident situations

• Working closely with Y Housing, local authorities, treatment providers and partner agencies

• Producing reports, performance information and service data to support continuous improvement

If you have these essential skills:

• Experience of supported housing, housing-related support, tenancy sustainment or supported accommodation services

• Experience supporting adults affected by addiction, mental health difficulties or other complex social needs

• Relevant Level 4 Housing qualification (or you’re willing and able to start this by October 2026)

• Strong understanding of safeguarding, risk management and professional boundaries

Ability to remain calm, resilient and professional when managing challenging situations

• Excellent communication, organisational and leadership skills

• Ability to build genuine, trusting relationships whilst maintaining accountability and boundaries

• Good IT skills and experience maintaining accurate records

• Full UK driving licence and access to your own transport

• Willingness to participate in an out-of-hours on-call rota

 we'd love to hear from you. You don't need to tick every box. If you think you have the right values, skills and experience, we'd encourage you to apply.

We'd love it you also have:

• Relevant lived experience of addiction recovery, mental health difficulties or other complex social needs

• Experience supervising, coordinating or line managing staff, volunteers or placements

• Other housing, health and social care or similar qualifications or training

• Leadership, management or coaching qualifications

• Knowledge of peer support, recovery communities or the voluntary sector

What we offer

• Enhanced annual leave entitlement and family friendly policies

• Employee Assistance Programme (EAP)

• A discount scheme for shopping, days out and essentials 

Job Title: Family Support Coordinator

Contract: Fixed-Term for 1 year

Hours: 28 hours per week

Salary: £21,213.98 per annum (£26,517.48 FTE)

Location: Kingston Upon Hull

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

Coram Family Lives is part of the Coram group.

About the role

Are you passionate about helping families thrive and making a genuine difference?

Coram Family Lives is seeking an experienced, enthusiastic and compassionate Family Support Coordinator to provide individual and group support for families with children aged 0–5 in Kingston upon Hull.

You will provide practical and emotional support, helping parents manage the challenges of family life. You will ensure they have the information and tools to care for and interact positively with their children while supporting their own wellbeing.

You will support parents from pregnancy through early parenthood, promote positive parent–infant relationships and perinatal mental health, and help reduce stigma around these topics. You will also build parents’ confidence, support children’s learning and development at home, and help families experiencing parental conflict.

You will provide one-to-one support and engaging workshops, and help families access community activities and services, including SEND and early years provision. Your work will improve outcomes for children and strengthen family wellbeing.

You will work with Family Hub teams, early years practitioners, health professionals and community partners. You will also develop a network of volunteers to provide informal support across local communities.

Why Join Us?

• A rewarding opportunity to make a lasting difference to families.
• Variety, autonomy and meaningful relationship-based work.
• The chance to develop partnerships across a range of services.
• Be part of a respected national charity with almost 50 years of supporting families.

• If you're a skilled, empathetic professional who is passionate about helping families flourish, we'd love to hear from you.

Join us and help children and families thrive, whatever life brings

The salary for 28 hours per week is £21,213.98per annum.

To apply for this role, please click on the apply nowto complete the application.

Closing Date: Sunday, 4th October 2026 @23.59

Interview Date: TBC

Coram is an equal opportunities employer, and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neurodiversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

Position: Press and Communications Officer, Wales
Hours: Part-Time, 21 hours per week
Location: Home-based in Wales
Salary: Starting from £26,912 per annum FTE (£16,147 actual for 21 hours per week) plus excellent benefits
Salary Band and Job Family: Band 1, Charity
You’ll start at our entry point salary of £26,912 FTE (£16,147 actual) per annum, increasing to £28,594 FTE (£17,156 actual) after 6 months service and satisfactory performance and to £30,276 FTE (£18,166 actual) after a further 6 months.

Swydd: Swyddog y Wasg a Chyfathrebu, Cymru
Math: Rhan-amser, 21 awr yr wythnos
Lleoliad: Gweithio gartref yng Nghymru
Cyflog: Cyfwerth ag Amser Llawn £26,912 (£16,147) y flwyddyn ynghyd â buddion rhagorol
Band Cyflog a Theulu’r Swydd: Band 1, Elusen
Byddwch yn dechrau ar ein cyflog pwynt mynediad o Cyfwerth ag Amser Llawn £26,912 (£16,147) y flwyddyn, gan gynyddu i Cyfwerth ag Amser Llawn £28,594 (£17,156) ar ôl 6 mis o wasanaeth a pherfformiad boddhaol ac i Cyfwerth ag Amser Llawn £30,276 (£18,166) ar ôl 6 mis arall.

About us 

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

Gwybodaeth amdanom ni 

Rydyn ni’n gwneud yn siŵr bod pobl sy’n byw ag MS wrth galon popeth rydyn ni’n ei wneud. Yr ymrwymiad hwn sy’n dod â ni ynghyd ledled y DU.

Mae ein strategaeth yn seiliedig ar yr hyn y mae pobl y mae MS yn effeithio arnynt wedi dweud wrthym sy’n bwysig iddyn nhw. Mae’n rhoi ffocws clir a phendant i ni.

Mae ein gwaith yn seiliedig ar obeithion a dyheadau ein cymuned MS. Gyda’n gilydd rydyn ni’n ymgyrchu ar bob lefel, yn ariannu ymchwil arloesol ac yn darparu cymorth a gwybodaeth sydd wedi ennill gwobrau.

Ein pobl yw ein prif ased ac maen nhw’n rhan annatod o’n llwyddiant. Rydyn ni’n cynnig amgylchedd gwaith bywiog a blaengar lle byddwch chi’n gallu gwneud gwahaniaeth.

About this job

This is a brilliant opportunity to join our hardworking, creative and supportive MS Cymru team

You’ll be communicating with both Welsh and English speaking audiences, and you must be a fluent Welsh speaker/writer.

We’re looking for a tenacious, proactive Press and Communications Officer to join our team and help us meet our ambitious goals.

Crucially, you’ll promote and deliver media coverage/strategies to promote our work with a particular emphasis on promoting our fundraising, campaigning and service activity.

You’ll also be our point of contact for media enquiries we receive. And you’ll support the development and delivery of our digital communications, ensuring we have a strong and representative social media presence.

The chosen candidate will have relevant experience (such as a press office, PR agency or journalism) and be comfortable managing competing priorities as part of a busy team. You’ll have excellent writing and communications skills in Welsh and English, and a positive attitude.

Welsh language written and speaking skills are essential. An application submitted in Welsh will be treated no less favourably than an application submitted in English.

Y swydd

Mae hwn yn gyfle ardderchog i ymuno â’n tîm gweithgar, creadigol a chefnogol yn MS Cymru.

Byddwch yn cyfathrebu â chynulleidfaoedd Cymraeg a Saesneg, a rhaid i chi fod yn siarad ac ysgrifennu Cymraeg yn rhugl.

Rydyn ni’n chwilio am Swyddog y Wasg a Chyfathrebu dygn, rhagweithiol i ymuno â’n tîm a’n helpu ni i gyflawni ein nodau uchelgeisiol.

Yn hollbwysig, byddwch yn hybu ac yn darparu strategaethau/sylw yn y cyfryngau i hyrwyddo ein gwaith, gyda phwyslais penodol ar hyrwyddo ein gweithgareddau codi arian, ymgyrchu a gwasanaeth.

Hefyd, chi fydd ein pwynt cyswllt ar gyfer ymholiadau gan y cyfryngau. Byddwch hefyd yn cefnogi’r gwaith o ddatblygu a darparu ein cyfathrebiadau digidol, gan sicrhau bod gennym bresenoldeb cryf a chynrychioladol ar gyfryngau cymdeithasol.

Bydd gan yr ymgeisydd llwyddiannus brofiad perthnasol (er enghraifft mewn swyddfa’r wasg, asiantaeth cysylltiadau cyhoeddus neu newyddiaduriaeth), a bydd yn hyderus yn rheoli blaenoriaethau sy’n cystadlu â’i gilydd fel rhan o dîm prysur. Bydd gennych sgiliau ysgrifennu a chyfathrebu ardderchog yn Gymraeg a Saesneg, yn ogystal ag agwedd gadarnhaol.

Mae sgiliau siarad ac ysgrifennu yn y Gymraeg yn hanfodol. Ni fydd cais a gyflwynir yn Gymraeg yn cael ei drin yn ddim llai ffafriol na chais a gyflwynir yn Saesneg.

Closing date for applications: 9:00 on Monday 12th October 2026.
Anticipated interview date: 28th & 28th October.

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme 
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Join a small charity where your ideas and fundraising work can make a visible difference.

We are looking for a Fundraising Officer with strong fundraising fundamentals, curiosity, creativity and a willingness to experiment. At a time when the charity sector and the wider world are changing quickly, we want someone who can look beyond familiar approaches, spot opportunities others might miss and turn new ideas into practical action.

ABOUT DISABILITY AFRICA

Disability Africa works in partnership with locally led organisations in The Gambia, Kenya, Uganda, Zambia and Eswatini. Together, we create opportunities for disabled children and young people to participate in community life on an equal basis, while working to change attitudes and challenge the exclusion they face.

At the heart of this work are community-based play hubs, led by our partners, where disabled children and young people play alongside their peers, build relationships and become more connected to their communities.

Our work is grounded in the Social Model of Disability. We focus on removing the social and attitudinal barriers that exclude disabled children and young people, and we reject pity-based approaches to fundraising and communication.

We are also conscious of the colonial power structures that continue to shape the international development sector. We work actively to challenge them by building long-term partnerships in which local organisations lead how our approach is shaped and put into practice in their own communities.

ABOUT THE ROLE

You will help generate the income that sustains and develops our work, joining a small, collaborative team and working closely with the Executive Director, colleagues and volunteers. The role offers considerable variety and the opportunity to develop your fundraising experience across several income streams.

You will research opportunities, prepare strong funding applications and donor reports, maintain our fundraising pipeline and CRM, and help build relationships with funders and supporters. You will also contribute to campaigns and help us explore new audiences and fundraising approaches.

WHAT YOU WILL DO

• Research funding opportunities across trusts and foundations, corporate partnerships, individual giving and other relevant sources.

• Prepare and submit clear, persuasive applications, proposals and funding requests.

• Maintain an accurate pipeline of prospective and existing funders and manage timely follow-up and repeat applications.

• Build positive relationships with donors, funders, corporate partners and prospective supporters.

• Produce clear donor reports that demonstrate impact and financial accountability.

• Maintain accurate information in our fundraising CRM and use data to help inform priorities.

• Contribute to fundraising campaigns, donor communications and materials in collaboration with colleagues and volunteers.

• Support the development and testing of new fundraising opportunities and approaches.

ABOUT YOU

You do not need to have worked across every area listed above. We are looking for someone with a sound grounding in fundraising, strong writing and research skills, and the confidence to develop relationships with different people and organisations.

• Experience of fundraising in a charity, non-profit or comparable organisation.

• Strong research, writing and proposal-development skills.

• The confidence to approach and build relationships with donors and prospective supporters.

• Good analytical and numerical skills, with confidence working with data and budgets.

• Experience using a CRM or donor database (we use Salesforce).

• Strong organisation and attention to detail, with the ability to manage several priorities.

• Curiosity, initiative and a willingness to test new ideas.

• Alignment with Disability Africa’s ethos and the Social Model of Disability, including our partnership-based approach, an awareness of the colonial dynamics that continue to shape the sector, and a rejection of pity-based charity narratives.

WHAT WE OFFER

• A four-day working week, with 28 hours worked from Monday to Thursday.

• A 12-month fixed-term contract, with the possibility of extension.

• Hybrid working, with two days per week in our Staines office, a three-minute walk from Staines station and less than 30 minutes by train from central London.

• Twenty working days of annual leave, equivalent to five full working weeks, plus the Christmas closure period.

• The opportunity to shape and develop fundraising work within a small organisation.

• A collaborative working environment with close contact across our UK team and African partners.

HOW TO APPLY

Please submit your CV and a supporting statement of no more than 750 words through CharityJob. Your statement should explain why you are interested in the role, what you believe you would bring to it, and, through relevant examples, how your experience meets the person specification.

Applications close at 11.59 pm on Monday 19 October 2026. First interviews are expected to take place on 26 or 27 October, with second interviews during the week beginning 2 November.

WHO WE ENCOURAGE TO APPLY

We want to hear from people who are excited by this role and share our values, including people who are often excluded from opportunities in the charity sector. We especially encourage applications from disabled people and from people with personal or professional connections to the countries where our partners work.

If there is anything we can change in the recruitment process to make it more accessible to you, please let us know.

We are sorry that we cannot offer visa sponsorship for this role: the terms of the role do not meet the current sponsorship requirements. Applicants will therefore need to already have the right to work in the UK.

We are looking for an Events & Community Manager to be responsible for leading the events and community functions for an incredible local hospice, and the strategic aim of working with the wider organisation and local communities to deliver income growth within these areas of fundraising.

This is a hybrid working Essex based role.

The Charity:
A warm and welcoming hospice, dedicated to providing care for those who have been diagnosed with a serious illness.

You would be joining a welcoming team at an ambitious and motivated organisation, known for promoting equality, diversity and inclusion offering flexibility, competitive salaries and an excellent working environment.

The Role:
Oversee and grow the existing Hospice Events & Community Programme whilst looking for opportunities for growth whilst seeking new innovative ways to garner income.

Be responsible for the management of income and expenditure budgets for your area of responsibility.


Develop donor journeys for the event & community supporters, working with the wider directorate to ensure first class stewardship is delivered and communication is appropriate and effective.

Manage and develop the Events and Challenges Lead, Events Lead and x2 Borough Leads ensuring they are on track with work plans and working across the team to deliver excellent results.

The Candidate:
Experience of managing successful fundraising events or similar public-facing projects.

Experience of leading, developing and motivating teams.

Strong budget management and financial planning skills.

A collaborative and proactive approach, with the ability to inspire supporters, volunteers and colleagues.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you haven't been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

The Language & Learning Officer will provide support and guidance to volunteers and learners, and
work with the Project Manager to plan and organize enrolment days, enrichment activities and
tailored support to learners. We believe this will be an exciting role helping people who are re-
building their lives to learn a new language, meet new people, and feel part of a community. The
Language & Learning officer will work within and alongside the wider Language and Learning team
with the primary purpose of providing an exemplary level of support to ESOL learners and
volunteers. The role may also involve supporting activities and workshops delivered by the rest of
the team.

The role has three key strands:

• Volunteers’ coordination and support: working with the Project Manager, you will be supporting volunteers in their roles and ensuring the smooth running of systems and communications, leading to clients’ and volunteers’ satisfaction.
• Daily administrative tasks using our CRM system and other platforms to track the support provided, plan enrolments, ensure consistency of information, and notify the Project Manager of any safeguarding concerns.
• Direct support to English language learners, including session planning and occasional delivery, ad-hoc casework support, and collaboration with other organizations to provide a rich curriculum that meets the needs and desire of our learners.

Reports to: Language & Learning Service Manager
Hours: 16h per week
Location: Newcastle Office, NE1 2JQ
Contract: Fixed term 1 year contract (subject to passing a 3- month probation period).
An extension to this post may be possible, subject to further project funding.
Salary Scale: £25,470 to £28,121 per annum Pro Rata plus 6% pension contribution. It is our
policy to appoint new roles at the bottom of the pay scale, however in
exceptional circumstances, this can be negotiated.
Annual Leave: 28 days + English Bank Holidays Pro Rata
 

Organisational context
Action Foundation is an award-winning charity that supports and empowers asylum seekers, refugees
and migrants in the North East to overcome immediate barriers, integrate with the community, and
build skills for the future. The charity delivers its services across the Tyne & Wear region with our main
offices being in Newcastle Centre, close to the quayside. Over 20 years the charity has grown to support
more than 3,000 people a year with approximately 80 volunteers, 30 staff and a turnover more than 1.5
million pounds.

Duties & Responsibilities
The following is typical of the duties the post holder will be expected to perform. It is not necessarily
exhaustive and other duties of a similar nature and level may be required from time to time.

Frontline Support
• Ad-hoc casework and support to our learners, including letters of reference, bank letters, digital
connectivity and employability advice.
• Occasional planning and delivery of English language classes and thematic sessions.
• Classroom preparation, communication with learners and organization of cyclical
enrolments.
• Ensuring that safeguarding procedures are followed, and professional boundaries are
always maintained.
• Attending Drop-in provisions and events in various locations as required.
 

Monitoring and Evaluation
• Carrying out ongoing monitoring with participants via surveys; direct feedback and
other monitoring and evaluation tools as appropriate.
• Working within a budget to assist participants to access or move towards further
education or employment. Examples may include payment towards travel costs or
refreshments.
• Developing and maintaining participant records, complying with systems and reports in
place to monitor data and outcomes, using the CRM system to record information on the
support provided in a timely and consistent manner.
• Work in accordance with the various metrics and outcomes, collaborating with the
Programme Manager to discuss areas for improvement and shared outcomes.
 

Partnership and Communication
• Distribute communications materials that support the project and help clients access
support.
• Communicate with volunteers to ensure smooth delivery of service and clients’
satisfaction.
• Support and coordinate sessions run by external providers.
• Prepare and deliver sessions in collaboration with other organizations, including
multilingual creative sessions in schools with Moving Parts.
The above is not an exhaustive list of duties but a key summary of the main responsibilities of this post.
 

Personal Specification/Key Competencies
Action Foundation is an Equal Opportunity employer, and we welcome applications from all sectors of
the community. 

Experience
• Managing challenging caseloads and conflicting priorities Essential
• Understanding of equal opportunities issues and their practical application Essential
• Supporting vulnerable individuals / dealing with safeguarding concerns Essential
• Working with adults in an educational or pastoral capacity Essential
• CELTA or similar level qualification/experience in teaching English Essential
• Working with volunteers Essential
• Working with people speaking English as a second language Essential
• Working with a CRM Desirable
• Working in the third/voluntary sector Desirable

Knowledge, Skills and Abilities
• Understanding of the issues faced by asylum-experience people, Essential
including how trauma might impact memory and engagement.
• Experience of advice & guidance, negotiating, reviewing Essential
and supervising a caseload of participants.
• Awareness of Safeguarding people at risk and maintaining professional Essential
 

Boundaries
• Interpersonal, teamwork, negotiating and organizational skills Essential
• Ability to prioritise and work well under pressure
• Good written and verbal communication skills to all stakeholders Essential
• IT skills, including working with Microsoft Office and CRM systems Essential
• Data input and processing skills Essential
• Ability to speak a language other than English Desirable
• Knowledge of Digital Inclusion methods Desirable
• Trauma-Informed awareness Desirable
 

Personal qualities
• Absolute integrity with a commitment to transparency and openness Essential
• To be committed to supporting vulnerable migrants Essential
• To be supportive of the ethos and values of the charity Essential
• Open to further training, if required, including regulated Essential

Qualifications
• University degree or equivalent (including degrees obtained in other countries) Essential

Employee Perks
• Employee Assistance Programme
• Central Location
• Secure Bike Storage
• Friendly and multilingual team
• The opportunity to do meaningful work with international clients and volunteers.

Note: This post requires a valid right to work in the UK, a DBS check, and two satisfactory references
Holidays

Please note this is a 13 week fixed term vacancy.

Our supporters are at the very heart of our fundraising efforts. The team responsible for data management, supporter care, and compliance plays a vital role in enabling our fundraising teams to operate effectively. We work closely with Battersea colleagues, suppliers, and agencies acting on our behalf to collect, process, and analyse data. We are committed to supporting our generous donors and customers by ensuring their contributions are recognised and celebrated through outstanding customer care. We ensure that all fundraising activities are carried out with diligence, care, and in full compliance with relevant regulations, using data-driven insights to maximise impact.

The Supporter Services Administrator is responsible for delivering excellent supporter care to existing, potential and previous supporters of Battersea, to develop relationships and maximise income for Battersea.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. Greyscale copies of the recruitment pack are also available on request.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 5th October 2026
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s): To Be Confirmed

For more information about the role, please download our Recruitment pack.

Helpline Adviser

£25,563.66 per year

Leeds LS1 5SH / Remote Worker

1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable.

Our Services team based in Leeds has an opening for a Helpline Adviser.

Location: This role requires weekly attendance at Scope Leeds office (3 Brewery Wharf, Leeds, LS10 1JF).  We therefore ask that applicants are based within a reasonable commuting distance to the office in Leeds.

The working pattern for this role will be agreed and will be varied over shift patterns between 9am to 6pm Monday to Friday and to include some Saturday working 10am to 6pm.

Closing date for applications: 11:59pm GMT, Monday 5 October 2026.

The role

We are looking for a self-starter with the ability to prioritise their own workload whilst advising Scope’s helpline customers. To provide support to helpline customers, supporters and donors and Scope enquiry customers.

In this role, you will:

· Provide consistent high-quality responses to enquiries received at Scope’s Helpline via telephone, email, live chat, our online community, and social networking channels, within set turnaround times.

· Ensure that customers feel valued and are provided with information that is tailored to meet individual need, is accurate, up to date and accessible to them.

· Provide excellent customer service with a friendly and empathetic manner.

· Continually update your knowledge around disability issues and to share learning across the team, to offer an expert service to Scope’s customers.

· Identify the correct person/department and efficiently transfer calls internally when customers ring with general enquiries.

· Ensure that details of all enquiries are logged accurately on the customer database in a timely manner and that quality data and information is maintained.

· Work within Scope’s policies relating to customer confidentiality and data protection.

· Follow Scope’s policy and process around safeguarding and to make decisions regarding relevant customers as appropriate.

· Promote Scope and its values around equality, inclusion and the social model of disability and to present a positive image of the organisation in all aspects of work.

· Contribute to team meetings and discussions and to proactively contribute to the continued improvement of the service.

About you

To be successful in this role, you will have:

· Demonstrable experience of providing advice and information.

· Experience of working in a contact centre environment with a friendly and empathetic manner.

· Excellent customer service skills and be able to communicate correctly to all of Scope’s internal and external customers.

· Drive and enthusiasm to the role and be able to demonstrate that you care passionately about improving the lives of disabled people.

Please give examples in your application to show how you have these skills.

We also ask you to share how you support Scope’s values and our goal of a fair and equal future for disabled people.

Additional information

You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship.

Anonymised applications

We use an anonymised application process to support our commitment to equality, diversity and inclusion.

All applicants must submit an anonymised CV and complete a short online application form.

Our values

Pioneering, Courageous, Connected, Open, Fair.

We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.

Disability confident scheme

We are proud to be a charity committed to disability equality. We welcome applications from disabled people and anyone with an impairment, long-term condition, or access need. We want our colleagues to reflect the diverse communities we serve.

Scope is a Disability Confident Leader. We are committed to making sure disabled people have fair and equal access to work. As part of this, we aim to offer an interview to disabled applicants who meet the essential requirements of the role.

To be considered under our Offer an Interview Scheme (previously the Guaranteed Interview Scheme), please tick the relevant box on your application form.

If you need any adjustments or support during the recruitment process, please email us via our website.

You can also find more information about requesting adjustments for interviews on our website.

Important to know:

You must meet all the essential requirements in the job description.

If we receive a high number of applications for a role, we may need to prioritise interviews for disabled applicants who best meet the role criteria.

Equality, Diversity and Inclusion (EDI)

EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

· 27 days holiday plus bank holidays

· Flexible, hybrid and remote working options

· Pay progression at 6 months and 2 years

· Company pension

· Excellent training and career development

· Strong colleague networks across disability, race and LGBTQ+

· Discounted gym membership, cycle to work scheme and much more.

How to apply

Please visit our website via the link and apply online.

If you've applied for this position previously, thank you for your continued interest. There's no need to reapply, as your earlier application has already been reviewed.

The successful candidate will be subject to an enhanced DBS check.

As Communications and Campaigns Officer, you will raise the profile of Action Foundation to champion our services for refugees and asylum seekers across the North East. Working closely with staff, volunteers and clients, you’ll gather stories and lead on lived experience storytelling. You’ll also coordinate our campaigns (including fundraising), media relationships and digital channels (social media, website & newsletters) to strengthen public awareness of the issues affecting the people we serve.
You’ll be part of our Business Development & Communications Team, contributing to creative campaigns, growing our audience, and helping us build stronger connections with supporters, donors, fundraisers and partners. This role is perfect for someone who is organised, collaborative and passionate about clear, impactful communication that drives real change.
 

Reports to: Business Development and Communications Manager
Hours: 35 hours per week full time
Location: Newcastle office with option for hybrid working (minimum 3 days per week in the office)
Contract: Permanent contract, subject to passing a 3-month probation period
Salary Scale: £28,683.57 - £31,669.91 per annum plus 6% pension contribution
Annual Leave: 28 days + English Bank Holidays
Other benefits: Flexible working, hybrid model, access to Employee Assistance Programme & clinical supervision

Organisational context
Action Foundation is an award-winning charity that supports and empowers asylum seekers, refugees and migrants in the North East to overcome immediate barriers, integrate with the community, and build skills for the future. The charity delivers its services across the Tyne & Wear region with our main offices being in Newcastle Centre, close to the Quayside. Over 20 years, the charity has grown to support more than 3,000 people a year with approximately 80 volunteers, 30 staff and a turnover more than £1.5 million.
This is an exciting opportunity to join Action Foundation at a pivotal point in our strategy development. Alongside delivering engaging communications and campaigns, you will help shape how we tell our story, challenge misconceptions, build understanding of migration issues and strengthen our profile across the region. You will be comfortable balancing long-term planning with responding to emerging opportunities, trends and media stories.

Application deadline is 12 noon on 15th October 2026.
Shortlisted candidates will be invited to a first stage informal interviews will be held online 2nd November giving you a chance to ask any questions about the role.
Second stage interviews are planned to be held in person on w/c 9th November at Action Foundation, Melbourne Street, Newcastle upon Tyne, NE1 2JQ.

Duties & Responsibilities
Communications and Campaigns Strategy:
- Create and deliver an ambitious Communications and Campaigns strategy, aligned with our organisational goals and Business Development strategy.
- Track performance and report back to the Business Development and Communications team on how we improve engagement and achieve impact.
Communications and Storytelling
- Tell powerful human stories to combat othering and challenge the hostile environment.
- Ensure ethical storytelling principles and organisational safeguarding, GDPR and consent policies are strictly followed.
- Create engaging written content including social media, website and email channels that grows our audience and deepens engagement.
- Keep up to date with current affairs, including developments within the migration sector and public debate, identifying opportunities to join relevant conversations and amplify our voice.
Media & Stakeholder Engagement:
- Liaise and advise on Crisis Communications, including challenging misinformation and harmful narratives.
- Develop and nurture journalist relationships, secure media coverage and respond to media requests.
- Write press releases, organise media interviews and brief staff and clients in line with safeguarding and consent guidelines.
- Produce and disseminate promotional materials (impact report, leaflets, brand assets), working with designers, filmmakers and photographers as needed.
Campaigns & Fundraising Coordination:
- Identify opportunities to respond to emerging trends, policy developments and public debates, turning moments of attention into meaningful engagement.
- Lead on and maximise fundraising campaigns that inspire supporters and strengthen our public image, including Regular Giving, Legacy Giving, Great North Run and Winter Appeal.
- Collaborate across the sector to build partnerships and coordinate collective responses within the wider campaigning landscape.
- Support volunteers, fundraisers and other campaigners to tell their stories and amplify their impact.
Other
- Supervising volunteers and media/communications placement students.
- Work with the Business Development Team to provide stories of impact and other content as requested for funding applications, progress reports or other reports/presentations.
The above is not an exhaustive list of duties but a key summary of the main responsibilities of this post.
 

Personal Specification/Key Competencies
Experience & Qualifications:
- A track record of creative writing to raise awareness or report on issues and events Essential
- An eye for identifying stories and an ability to sensitively interview vulnerable people Essential
- Confident in a media environment and gaining good public relations and media coverage Essential
- Responding to Crisis Communications including myth busting and finding media press
allies Desirable
- Coordination of successful campaigns Essential
- Working with designers and filmmakers to produce printed, online and film content Desirable
- Supporter development and fundraising experience Desirable
- Formal qualification in Journalism or equivalent demonstrable experience Desirable
- Supervising volunteers and/or placement students Desirable
- English Language proficiency at A Level (or equivalent) Essential
Skills:
- Initiative and a creative approach to problem-solving Essential
- Ability to work strategically while delivering operational communications strategy Essential
- Ability to identify opportunities to contribute to public conversations Essential
- Strong editorial, proofreading and quality-control skills Desirable
- Interpersonal, teamwork, negotiation and organisational skills Essential
- Good IT skills and ability to work with Microsoft 365 Essential
- Good written and verbal communication skills Essential
- The ability to plan and deliver against targets Essential
- Analyse communications performance and use insights to improve future activities Essential
- The ability to prioritise and work well under pressure, including in a Crisis environment Essential
- Graphic design skills using Canva or similar platforms Desirable
- Photography, videography or basic content production skills Essential
- Knowledge of media monitoring and social media analytics tools Essential
Personal qualities:
- To be committed to supporting vulnerable migrants, including centring lived
experience and amplifying underrepresented voices Essential
- Emotional resilience and the ability to engage appropriately with potentially distressing
stories and experiences Essential
- Reflects on practice and seeks support when needed to sustain wellbeing Essential
- Absolute integrity with a commitment to transparency and openness Essential
- To be supportive of the culture and values of the charity Essential
- Interest in current affairs, combating misinformation on migration, refugees and
asylum seekers Essential

Note: We welcome applications from people of all backgrounds and abilities. We particularly encourage applications from people with lived experience of migration or the asylum system.
This role involves regular engagement with people who may have experienced trauma, displacement and significant barriers. We are looking for someone who can approach this work with sensitivity, professionalism and appropriate personal boundaries whilst communicating their own wellbeing. Action Foundation is committed to supporting staff through clinical supervision, wellbeing support and an Employee Assistance Programme.
This post requires a valid right to work in the UK (Action Foundation does not hold a UK Sponsorship Licence), a DBS check, and two satisfactory references.

Step into a pivotal fundraising role where you’ll drive income growth across regional and community channels, challenge events, and sponsorship, all while delivering excellent supporter care. This is a temporary opportunity offering remote or hybrid working based in Essex, ideal for an experienced fundraiser who can quickly make an impact and build strong donor relationships.

About the Role:
You will lead on planning and delivering a mix of regional and community fundraising activities, challenge events, and event sponsorship to meet agreed income targets. Working closely with internal teams and supporters, you’ll manage end-to-end campaigns, from prospecting and cultivation through to stewardship and post-event evaluation. Your work will directly enhance supporter experience and strengthen the organisation’s fundraising pipeline.

Key Responsibilities:
* Plan, deliver and monitor regional and community fundraising activities to achieve agreed income and engagement targets.
* Coordinate and manage challenge events and other fundraising events, including logistics, communications, and on-the-day support.
* Develop and manage event sponsorship opportunities, including researching prospects, preparing proposals, and securing sponsorship agreements.
* Provide high-quality supporter care, ensuring timely, personalised and professional communication with donors, participants and community fundraisers.
* Use the Raiser’s Edge database to record and maintain accurate supporter and event data, track income, and produce regular reports.
* Implement donor cultivation plans, including follow-up, stewardship journeys and tailored engagement activities to maximise retention and uplift.
* Collaborate with colleagues to create compelling fundraising materials and event collateral that support recruitment and income generation.
* Monitor performance of fundraising activities, evaluating results and making recommendations to improve future campaigns.

Key Requirements:
* Proven experience in regional and community fundraising, including planning and delivering income-generating activities.
* Track record of managing challenge events and fundraising events from concept through to delivery and evaluation.
* Demonstrated ability to provide excellent supporter care and build strong, long-term relationships with donors and participants.
* Experience securing and managing event sponsorship, including prospecting and negotiation.
* Confident user of fundraising databases, ideally Raiser’s Edge, with strong data management and reporting skills.
* Strong organisational skills, able to manage multiple projects and deadlines in a temporary, fast-paced environment.
* Excellent written and verbal communication skills, with the ability to tailor messaging to different supporter audiences.
* Ability to work effectively on a remote or hybrid basis, with good self-management and proactive communication.

Desirable Skills:
* Experience working with charities or non-profit organisations in Essex or the surrounding region.
* Knowledge of current community and events fundraising trends and best practice.
* Experience developing digital promotion for fundraising and challenge events.
* Familiarity with integrating fundraising campaigns across multiple channels (online, community, corporate).

Qualifications:
* Degree or equivalent experience in fundraising, marketing, communications, or a related field.
* Professional fundraising qualification (e.g. IoF/Chartered Institute of Fundraising) is desirable.
* Evidence of ongoing professional development in fundraising, supporter care or events management is an advantage.

If you’re an experienced fundraiser ready to deliver results in a remote or hybrid role based in Essex, we’d like to hear from you. Apply now to help drive impactful fundraising activities during this key temporary assignment.

About Us

The Women’s Work Lab C.I.C exists to support mums to (re)start their careers and build the confidence, skills and networks to move forward.

Many of the mums we work with have faced significant barriers to employment. That might be domestic abuse, caring responsibilities, mental health challenges or simply being out of work for a long time. Whatever their story, they arrive with huge potential and our role is to help unlock that.

Our 12-week HIVE programme combines training, connection and work placements, followed by 9 months of ongoing support. The impact is real and lasting not just supporting movement into work, but building confidence, identity and community.

And we get results! Outcomes for participants include new careers, further training and crucially the creation of a vital support network. Over 70 percent of our 2024/25 graduates are either in jobs, training or volunteering.

WWL is now a team of 17 and we’re currently running programmes in Bristol, Bath, South Gloucestershire and Somerset. 

The role

Due to our geographical expansion, we’re looking to hire a Somerset based L&D Specialist. We are excited to be delivering more programmes in Somerset this academic year so this role is specifically for programmes in locations including Bridgwater, Taunton and potetially Street/Yeovil. We will be delivering our core HIVE programmes as well as specialist schools programmes in the area. 

You will be responsible for delivering our award-winning training during term time. Between October and early December you will be required to shadow training (twice per week) being delivered in Bridgwater, before delivering yourself from January 2026 onwards.

The training for our HIVE programme and our specialist schools programmes are made up of cohorts of 15-20 Mums and is structured around 2 half days days per week (10am - 1.30pm), during school hours and term time only. 

Working with the Learning & Quality Manager and the Programme Manager, you will own the delivery and evaluation of any training, ensuring that the face-to-face element of our programme is delivered in an engaging, innovative and creative way. You will be heavily supported by the Core Support Team in Bristol, with key people travelling to be with you in Somerset for quality and monitoring purposes.

You will take the established programme content (you will not need to design any content), and using your skills in facilitation and coaching and your wider business and/or workplace experience, you will make it your own. Your role will be to bring the basic content to life with personal anecdotes, learnings and insight. You will feel comfortable picking up developed and tested content and bringing your own perspective to each component. The peer support network that develops across cohorts creates a vital support network for our Mums and you will need to confidently facilitate the cohesiveness of these groups.

You will also own the end to end evaluation and feedback of each cohort, and proactively use the output to improve the content and delivery as you go along. 

You

You will be Somerset based and have local insight including familiarity with Taunton, Bridgwater and the nearby towns and villages.

You will have a proven track record of delivering training or coaching in a proactive and responsive way. Experience and understanding of employment and recruitment practices is also a really important part of the support we give our Mums. 

You will have strong empathy and emotional intelligence and be able to read the room effectively, managing (at times) difficult or challenging conversations sensitively and supportively. Our training is a collaborative experience so you will need to be someone who can be flexible with timings and content to get the best out of any session.

We place a huge emphasis on lived experience in our team and half of our current team are previous WWL participants. We want our team to continue to reflect the communities we support and would encourage and welcome applications from under-represented groups who would like to use their lived experience in a positive way. Programme delivery is term time and school hours only. 

*Due to the nature of the work carried out in our training, this role is restricted to female applicants only in accordance with the provisions of the occupational requirement (Equality Act 2010, pursuant to Schedule 9, Part 1). 

Remuneration

In line with our usual recruitment and on-boarding for Mum-facing roles, you will need to shadow a programme before delivery begins in January 2026. This initial on-boarding phase will be paid at a freelance rate of £350 p/day  (made up of 2 half days per week) which will take place in Bridgwater. There will be a break during the month of November when Mums will be on Careers Month and training is paused.

The PAYE contract would begin in January 2026 - this will be 15 hours/week, term-time only and run until 31st July 2026. Salary would be £35k pa/pro-rata.

Application process

If you would like to apply, please address your CV and covering letter to:

Anna Wheeler, Director of Operations

As a social enterprise we do not have a budget available to pay recruiters so please don't contact us unless you're happy to refer pro bono.

The Women’s Work Lab is committed to safeguarding and as such, the successful applicant will be required to undergo an enhanced Children & Adults DBS check plus specific Health & Safety, Safeguarding and Prevent training.  This will be paid for by the WWL. 

Deadline for applications:  Monday 5th October 2026

Interview Date:        Monday 12th October 2026

Assessment and Reconnection Workers

North West London

£39,333 - £43,223 

Do you want to work in a role where no day is the same and make a real difference to the lives of people experiencing homelessness in London? 

The St Mungo’s Pan London Rough Sleeping Team (No Second Night Out) provide a rapid response service, intervening to ensure no one needs to sleep rough, our work is ongoing.

As an Assessment and Reconnection Worker, you will: 

• Be part of a busy team environment working closely with people new to, or at risk of rough sleeping.
• Provide a personalised case management service to clients, turning assessment recommendations into practical action plans which fully involve the client.
• Build and maintain effective relationships to support clients throughout their recovery.
• Develop a knowledge of relevant legislation such as welfare benefit and housing legislation.
• Work on the weekly 24/7 rota including weekends and bank holidays, in Mixed Shift roles (Including - early and late day shifts and night shifts).

About you

We are always on the lookout for enthusiastic people to join us. If you have a genuine desire to support people to transform their lives then this could be the role for you, you don’t need to have direct experience to succeed in these roles, but should demonstrate the below:

• If you have good interpersonal and listening skills, patience and resilience and the ability to adapt to new situations we will provide you with the rest through our training and development programs where you will develop the skills to provide high-quality person-centred support to clients.
• Good organisation and prioritisation skills, with the ability to manage a varied workload including admin tasks, record keeping and client work.
• If you have a good understanding of the complex issues faced by homeless people, the ability to manage complex behaviours and work with people who are facing a difficult personal or emotional situation, we encourage you to apply!

NSNO is the largest assessment service commissioned in the UK for people experiencing rough sleeping. St Mungo’s have been delivering this innovate service since 2011, the team continue to use their expert knowledge, learning and proven success as part of the Pan London Rough Sleeping Service to provide a rapid response, and intervention to ensure no one needs to sleep rough.   

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups. 

Closing date: 10 am on 29th September 2026

Interview and assessments on: 8th - 12th October 2026

One full time role (35 hours per week) and one role for 21 hours per week (part time) or 2 roles, each at 28 hours per week (part time).

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive. We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

Job description and purpose of the role

The successful candidates will provide advice, information and guidance to clients as part of Toynbee Hall’s Generalist Advice Team. Postholders will have a background in providing generalist advice on a wide range of social welfare law issues e.g. welfare benefits, housing, employment, debt, consumer and family law. Advice will be delivered through a range of channels, including face to face, telephone, email, home visits and at outreach locations.

The post holders will provide a high-quality, person-centred advice service, focusing particularly on people who may face barriers to accessing mainstream support. Working collaboratively with statutory, voluntary and specialist agencies, the role will help strengthen clients’ financial resilience, housing stability, employment rights and overall wellbeing through coordinated support.

Key duties and Responsibilities

1. Provide holistic advice, information and casework service to the general public on their rights and entitlements in a range of areas including welfare benefits, housing, employment, debt, consumer and family matters.
2. Maintain an up-to-date knowledge of legislation, regulations, policies and practices relevant to the post including changes to the benefits system, housing legislation and employment legislation.
3. Use case management systems and Microsoft Office applications, for statistical recording, record keeping and document production. Ensure all work conforms to Toynbee Hall’s systems and procedures.
4. Refer clients on to colleagues or other agencies as appropriate for specialist help with major issues that fall outside the remit of the service.
5. Provide advice at a range of locations and through various channels. This includes at Toynbee Hall, on home visits and at outreach locations; in person, by telephone and email.
6. Meet targets as set by line manager, in line with our contractual and grant obligations.
7. Form effective working relationships with outreach agencies and other relevant stakeholders to ensure we reach our target group across all our services,
8. Support Toynbee Hall‘s social policy work by providing case studies and feedback on issues affecting service users.
9. Work at all times within Toynbee Hall policies and procedures, including our safeguarding and Equal Opportunities policy and work in an anti-discriminatory/ non-judgemental manner.
10. Ensure all work conforms to the relevant Quality Mark Standard and other organisational standards including our vulnerable client’s and safeguarding policy.

Person Specification

1. Experience of Advice work

You will have at least 2 years experience of providing an advice and casework service in social welfare law, working to AQS standards or equivalent. You will be comfortable carrying a varied caseload, using a case management system and working in a performance driven environment to meet set targets.

2. Knowledge of Social Welfare law

You will have an in-depth knowledge of welfare benefits and in addition, generalist level knowledge of at least 2 of the following areas: housing, employment, debt, consumer; family law.

3. Communication Skills

You have the ability to explain complex information clearly and succinctly using your excellent written and oral communication skills. You will be able to produce clear and detailed case records and draft letters in plain English. You will have strong interpersonal skills with the ability to respond sensitively to a diverse client group.

All roles rerqure fluency in spoken and written English. Fluency in spoken and written Spanish is an advantage. At least one of the advertised roles will be offered to a candidate who satisfies the Spanish speaking requirement.

4. Planning and organising:

You plan, prioritise and organise your workload to meet deadlines, and other competing demands. You can maintain high quality standards whilst working under pressure.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking
• Westfield Healthcare Cash Plan
• Perk Box

Please download the full Job Description for more details.