Jobs
The Ministry Development Team (MDT) is a team of 45 people which sits within the Archbishops' Council. We are nationally responsible for ensuring that there is a pipeline of lay and ordained ministers together with their terms of service and the development of future and current senior leaders to meet the missional needs of the church. As such we have a key role to play in the delivery of our national Vision and Strategy in which we aspire to be a church which is Jesus Christ shaped and centred.
Our work requires us to work collaboratively with a wide range of stake holders and partners including the 42 Church of England Dioceses, 20 Church of England Theological Colleges, the House and College of Bishops, the College of Cathedral Deans and the College of Archdeacons together with a range of universities and other external bodies. Our work is overseen by the Ministry Development Board, which is a subcommittee of the Archbishops' Council and is chaired by a Diocesan Bishop.
The Ministry Human Resources (HR) Policy Officer will play a key role in the life of the Ministry Development Team as we work together to support the mission and ministry of the Church of England by supporting the development of the ministerial terms of service and wellbeing portfolio. The post holder will be line managed by the Ministry HR Lead and work in collaboration with colleagues across the church especially in the MDT and HR teams.
The Ministry HR team are supported by the Advisory Group for Terms of Service and Wellbeing of Ministers (AGTAWM). AGTAWM is chaired by the lead Bishop for ministerial terms of service and wellbeing, and is a subcommittee of the Ministry Development Board.
Interviews will take place on the 22nd May 2026.
The Church of England’s vocation is and always has been to proclaim the good news of Jesus Christ afresh in each generation to the people of England.



SNG (Sovereign Network Group) is one of the largest housing associations in England. We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as creating thousands of new affordable homes every year.
We have a fantastic opportunity to join our high performing Customer Insight team as a Complaint Insight Officer.
Based out of our head office in Basingstoke, you'll combine office and home working to ensure a positive work / life balance.
The Role:
This is an opportunity to build relationships and work with stakeholders across the whole of SNG to ensure high risk Stage 1, Stage 2, and Housing Ombudsman (HOS) complaints are managed appropriately.
You will ensure that investigations are robust, customer issues are addressed, and communications are maintained to expected standards.
At SNG we are committed to delivering a great customer experience. Managing complaints effectively and appropriately is critical to this and minimises SNG's exposure to reputational risk and external investigation.
Key responsibilities include:
- Collaborate with SNG's Complaints teams on HOS cases and non-HOS cases deemed 'medium risk' and 'high risk' to ensure that all aspects of the case are properly evaluated and addressed.
- Present case summaries and reviews at meetings and forums as required.
- Make recommendations on case management and improvement actions as appropriate.
- Provide assurance by objectively reviewing and quality checking responses at Stage 1, Stage 2 and HOS, ensuring they are compliant, address the issues raised, and meet best practice requirements.
- Engage with stakeholders from across SNG to ensure the importance of high-quality complaint responses is understood.
- Be one of SNG's subject matter experts in Compliant Handling including the HOS Complaint Handling Code.
What we're looking for:
If you've got experience of working with complaints and within regulatory guidelines, that's great, but not essential.
You'll also have
- An investigative mindset allied with curiosity.
- Strong communication skills and report writing experience.
- Excellent attention to detail.
- The ability to collaborate with colleagues across SNG, and with external stakeholders.
- The ability to manage the expectations of your stakeholders.
- A willingness to take personal ownership of issues.
Smile Train is the world’s largest cleft-focused organisation, supporting life-changing surgery and comprehensive cleft care for children and adults globally. Through its unique local model, Smile Train has supported more than 2 million surgeries and works with medical partners across 75+ countries to deliver sustainable, high-quality care.
The UK plays a vital role within this global organisation, contributing significant income, insight and strategic input. The programme is performing strongly, with income expected to reach c.£14–15m this year, underpinned by a successful individual giving and legacy programme.
Smile Train is now entering its next phase of growth in the UK, with a clear opportunity to build and strengthen high-value income, particularly across major donors and mid-value giving.
As Philanthropy Manager, you will support the development of this high-value programme, taking ownership of a growing portfolio of donors and prospects while playing a key role in shaping a programme that is still at a relatively early stage of maturity in the UK.
Reporting to the Director of UK Fundraising, you will manage a portfolio of c.120–150 donors and prospects, primarily across mid-level giving, with the opportunity to deepen relationships and grow supporters into higher-value philanthropy over time. You will take a hands-on, relationship-led approach to fundraising, building meaningful engagement and delivering long-term income growth.
This role offers genuine scope to help build and evolve Smile Train’s high-value fundraising approach in the UK. You will contribute to developing ways of working, testing engagement strategies and helping to shape the case for support, working closely with colleagues in the UK and globally.
As Philanthropy Manager, you will:
- Manage and develop a portfolio of c.120–150 donors and prospects, primarily at mid-value level, with potential to grow into major giving
- Build strong, long-term relationships with supporters through tailored cultivation, solicitation and stewardship
- Identify and engage new prospects, developing a sustainable pipeline of future high-value donors
- Develop and deliver individual engagement plans to retain and upgrade donors over time
- Prepare high-quality proposals, reports and communications to support donor engagement
- Support the development of Smile Train’s high-value case for support and fundraising approach in the UK
- Work closely with the Director of UK Fundraising and global colleagues to align activity and maximise opportunities
- Contribute to events, donor visits and wider engagement activity
- Maintain accurate records and support effective pipeline and performance management
Essential skills and experience:
- Experience of relationship fundraising, with exposure to major donors, mid-value giving and/or trusts & foundations
- A track record of building and developing donor relationships, with the ability to grow income over time
- Confidence in managing a portfolio and delivering personalised donor engagement
- Strong written and verbal communication skills, including the ability to develop compelling proposals
- A proactive, organised and hands-on approach, with the ability to manage multiple priorities
- The ability to work both independently and collaboratively within a team
Desirable:
- Experience of working within a developing or growing high-value fundraising programme
- Exposure to international development, global health or a similarly mission-led environment
- Experience working within a global or matrix organisation
Employee benefits
Benefits include:
- 28 days annual leave plus bank holidays
- Private Medical Insurance
- Life Assurance
- Income Protection
- Up to 7 days paid sick leave per year
- Interest free Travel to Work loan
Smile Train is the world’s largest cleft-focused organisation, supporting life-changing surgery and comprehensive cleft care for children and adults globally. Through its unique local model, Smile Train has supported more than 2 million surgeries and works with medical partners across 75+ countries to deliver sustainable, high-quality care.
The UK plays a vital role within this global organisation, contributing significant income, insight and strategic input. The programme is performing strongly, with income expected to reach c.£14–15m this year, underpinned by a successful individual giving and legacy programme.
Smile Train is now entering its next phase of growth in the UK, with a clear opportunity to build and strengthen high-value income, particularly across major donors, mid-value giving and trusts & foundations. We are seeking a Director of UK Fundraising to lead this next stage – shaping strategy, strengthening delivery and building a more balanced, sustainable income portfolio over time.
Reporting to the Chief Development Officer in New York, you will lead the UK fundraising programme and team of six, sitting at the heart of a global organisation. You will combine strategic leadership with hands-on delivery, setting direction while personally driving key relationships and opportunities at the highest level.
With a strong foundation in place and growing investment in the UK, this is a significant opportunity to build high-value fundraising from a relatively early stage, while contributing to a global fundraising strategy and organisation with exceptional scale and impact.
As Director of UK Fundraising, you will:
- Lead and deliver the UK fundraising strategy, aligned to global priorities
- Drive income growth across all streams, with a particular focus on high-value fundraising
- Develop a more structured, relationship-led approach to major donors, mid-value giving and trusts & foundations
- Personally manage and grow a portfolio of high-value donors and prospects
- Lead, develop and bring clarity to a UK team of six staff
- Oversee budgeting, forecasting and performance management
- Work closely with global colleagues to translate strategy into effective UK delivery
- Act as a senior ambassador for Smile Train in the UK
Essential skills and experience:
- A strong track record of developing and delivering successful fundraising strategies, including high-value income streams
- Proven success in securing major gifts and building long-term donor relationships
- Experience leading and developing high-performing teams
- Strong financial and analytical skills, including forecasting and performance management
- Experience working with senior stakeholders, including trustees or boards
- The ability to operate both strategically and operationally in a senior leadership role
- Excellent relationship-building, influencing and communication skills
Desirable:
- Experience working within a global or matrix organisation
- Exposure to mass fundraising or individual giving programmes
- Experience contributing to organisational or multi-market strategy development
Experience working in an international or globally distributed organisation is strongly preferred. This will include experience of effective collaboration in a global organisation ensuring strategic alignment with headquarters and across global teams.
Employee benefits
Benefits include:
- 28 days annual leave plus bank holidays
- Private Medical Insurance
- Life Assurance
- Income Protection
- Up to 7 days paid sick leave per year
- Interest free Travel to Work loan
Somewhere in West Africa, a mission worker is sitting with a question about their monthly budget. In South Asia, another is preparing to extend their service and needs to understand what that means financially. Every one of our mission workers, serving in around 25 countries, depends on someone back home who understands their situation, knows their name, and helps them navigate the financial realities of life serving in mission.
We’re looking for someone who brings both financial competence and genuine warmth – someone who can manage budgets and reconciliations with accuracy, but who also understands that behind every spreadsheet is a person serving Jesus by making disciples. You’ll be the consistent, trusted point of contact for workers from the moment they join SIM through to when they return home, and every budget review, fund statement, and financial query in between is a chance to make them feel genuinely cared for.
If that sounds like the kind of work that excites you, then we are looking for someone who has experience in bookkeeping and financial management within a small to medium-sized organisation, and who also has experience in a finance customer services role.
Come and join our Team!
Please submit your application by 5pm on Thursday 14th May 2026.
Interviews will be held on Tuesday 19th May.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Working closely with the Director of Development, this individual will be responsible for raising funds and managing relationships with prospects and donors, organising fundraising campaigns and delivering events.
You will support the Director of Development to raise philanthropic funds through major gift and regular giving fundraising to support key development projects for the College. About Us Clifton College is a leading independent day and boarding school educating over 1,200 pupils aged 3 to 18.
Founded in 1862, the College provides an all-round education, a rich heritage with modern state-of-the-art facilities. Located in the beautiful suburb of Clifton, we lead the way as one of the best independent schools in the country.
What you’ll be doing:
Donor Relations and Stewardship
● Work closely with the Director of Development to deliver the fundraising strategy, with a focus on securing major gifts, regular giving, and corporate sponsorships.
● Build and maintain strong, long-lasting relationships with prospective and existing donors.
● Identify new prospects and funding opportunities.
● Meet with donors and prospects with the Director and alone to develop the pipeline of future support.
● Ensure timely and personalised communication with donors to acknowledge gifts, provide updates on impact, and cultivate long-term relationships.
● Write compelling proposals and impact reports.
● Work with the Head of Alumni to develop engagement strategies for legacy giving to the 1862 Club.
Work with marketing to create promotional materials and build our portfolio of testimonials.
Event Management
● Create engagement events for potential donors.
● Work with the alumni team to plan stewardship events for supporters.
● Support the development of parent engagement events.
● Support the Head of Alumni with the career mentoring programme. Administration
● Manage gift processing using Raiser’s Edge, including receipting and thanking supporters, and managing pledge payment reminders. ● Create tailored communication and engagement plans for prospects and donors.
● Provide regular updates on fundraising progress and donor reports for the Director of Development.
● Develop and manage fundraising budgets, ensuring all fundraising activities are cost-effective and within financial targets.
About You
The ideal candidate will be an excellent communicator, highly organised, and have fundraising experience within the education or charity sector.
Required Qualifications & experience
● Proven experience in fundraising, development, or a related field, ideally within an educational or non-profit organisation.
● Strong knowledge of fundraising best practices, including major gifts, regular giving, legacy giving, grant writing, and event management.
● Excellent interpersonal and communication skills, with the ability to build relationships with a wide range of stakeholders, including current and former parents, alumni, pupils, staff, Governors and donors.
● Highly organised, with the ability to manage multiple projects and deadlineseffectively.
● A passion for education and an understanding of the unique challenges and opportunities facing independent schools.
● A team player who positively contributes to a collaborative and ambitious team culture. Adaptable and flexible to change as required.
● Experience with managing budgets and using fundraising CRM systems (preferably Raiser’s Edge).
● A proactive, results-driven attitude and a desire to make a tangible impact in a school environment.
● Proven experience of planning and implementing successful major donor fundraising programmes
● Proven experience of securing high-value major gifts
● An understanding of trends and developments across the sector and demonstrable knowledge of best practice in major donors, trusts and foundations fundraising
● A degree or equivalent.
Desirable Skills
● Experience in organising and leading fundraising events.
● Knowledge of UK charitable giving regulations
● Experience in working with high-net-worth individuals and corporate sponsors.
● Previous experience in alumni relations or school development.
What’s in it for you £38,000- £42,000 salary
• 26 days annual leave plus bank holidays • BUPA Employee Assistance Programme •BUPA Confidential counselling and advice • Career development and training • Cycle to work scheme • Discounted onsite gym and pool membership • Subsidised lunch • Enhanced Pension scheme • Life Assurance • Menopause clinic • Onsite Flu vaccine clinics • Pop up bike servicing • Refer a friend scheme • Subsided Holiday Club employee benefit which is available for children from Reception Year up to Year 8 • Wellbeing benefits
Clifton College is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. That’s why we apply robust selection principles to our recruitment, in line with Keeping Children Safe in Education (KCSIE).
Although not all the roles at Clifton College are pupil-facing, we treat all roles as regulated activity. This means we can be safe in the knowledge that we have applied the most stringent recruitment checks to safeguard our pupils. Due to the nature of the role, you will need to complete an enhanced criminal record disclosure (DBS check) and undergo our pre-employment screening. As a regulated sector we are required to ask for references prior to interview. By applying for this role, you are consenting for us to contact your referees. This role is exempt from the Rehabilitation of Offenders Act 1974 therefore you will be asked to disclose all previous convictions not exempt under amendments to the Exceptions Order 1975,2013 and 2020. If you join us, we’ll expect you to maintain an up-to-date knowledge of Safeguarding legislation, and our safeguarding policies and procedures. We’ll also ask you to maintain an up-to-date knowledge of Equality and Diversity legislation and associated policies, as well as Health & Safety legislation. But don’t worry because we’ll provide training to do this! Equal Opportunities Applications are welcome from all suitably qualified candidates regardless of ethnicity, gender, age or disability. We particularly encourage applications from under-represented groups. Clifton College is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. How to apply Please note that we can only accept applications via our vacancy website application form (which will also allow you to attach your CV or any other supporting information). Clifton College and the Clifton College Education Group is committed to safeguarding and promoting the welfare of children and young people, all staff and volunteers are required to share this commitment. Due to the nature of the role, you will need to complete an enhanced criminal record disclosure (DBS check) and undergo our pre-employment screening. As a regulated sector we are required to ask for references prior to interview. By applying for this role, you are consenting for us to contact your referees.
This role is exempt from the Rehabilitation of Offenders Act 1974 therefore you will be asked to disclose all previous convictions not exempt under amendments to the Exceptions Order 1975, 2013 and 2020.
The client requests no contact from agencies or media sales.
What we do is extraordinary.
And we need a Head of Fundraising who understands all of that.
Let’s start with the obvious.
You’ll need a sense of humour for this job.
Because we work with animals and children — and both have a habit of humbling you, daily.
HorseWorld Trust rescues abused and neglected horses and gives them a second chance at a meaningful life. Some of those horses go on to support vulnerable children and young people — including those with SEMH needs, SEND and children in care — through our Discovery – Discover Horses, Discover Yourself™ programme.
What we do is extraordinary.
It is also muddy, unpredictable, emotional, joyful, heartbreaking, funny and deeply human.
About HorseWorld (the real version)
Horses are incredible animals. They’ve carried humans into war; it’s no wonder they can read exactly what a child needs, often before the child knows it themselves.
Sadly, some people still abuse and neglect them. That’s where the HorseWorld hug comes in. With us, horses are safe. They live out all year round, form herds, roll in the mud, escape occasionally (because… horses), and get to live like horses again.
Our 160-acre farm is minutes from Bristol and Bath, but feels like a different world. In winter, photoshoots and tours involve waterproofs and wellies. In summer, it’s an outdoor oasis.
We do serious work — and we also believe in joy:
· Horse Festivals
· Carol services
· Massive corporates on their knees pulling ragwort
We are kind, committed, slightly irreverent, and very proud of what we do.
Why this role exists (the honest bit)
We raise around £1.5m a year against operating costs of around £2.5m.
Fundraising needs to grow — but more importantly, it needs to work better.
This role exists to:
- grow sustainable, controllable income
- improve return on investment (ROI)
- focus on what actually delivers impact
- stop doing things that don’t (even if they’re well-loved)
You won’t be expected to perform miracles.
You will be expected to bring clarity, judgement and leadership — with empathy and humour intact.
The role (what you’ll actually do)
As Head of Fundraising & Communications, you will:
- Sit on the Senior Management Team and report to the CEO
- Lead all fundraising and marketing comms activity
- Take responsibility for income and cost-effectiveness
- Shape strategy, set priorities and make evidence-based decisions
- Personally steward a small number of key major donors and partners
You’ll lead a talented team covering:
· Individual Giving
· Major Donors & Philanthropy
· Corporate Partnerships
· Trusts & Grants
· Digital Content
- Data, CRM & Compliance
You’ll also work closely with our Heads of Equine Welfare and Discovery to fundraise for our work with vulnerable horses & children.
Who this role is for
You’ll probably thrive here if you:
· Are an experienced charity fundraiser who’s seen how things really work
· Understand that “more activity” is not the same as “more impact”
· Care about ROI and relationships
· Can make tough decisions without losing kindness
· Are both proactive and adaptable
· A great communicator and relationship builder
· Are comfortable talking to Trustees one minute and standing in a muddy field the next
· Can laugh when a horse wanders into a carefully planned moment (because it will)
You don’t need to be an equine expert — but you do need to like animals, people, and the beautiful messiness of both.
What we offer
· A genuinely senior SMT role with real authority and Board backing
· Space to think, not just react
· A values-led organisation that tells the truth
· A team that works hard, laughs often and cares deeply
- Horses who will keep you grounded (sometimes literally)
Final thought
This is not a polished, corporate fundraising role.
It is a meaningful one — rooted in rescue, recovery, growth and second chances.
If you want to lead fundraising in a place where the work matters, the people are lovely, the horses are honest, and humour is not optional — we’d love to hear from you.
Key Details
Salary: £50,000 per annum depending on experience plus benefits
Hours: 35 per week (Mon–Fri, some weekends)
Location: HorseWorld Trust, Bristol
Reports to: CEO
DBS required
Application Details
To apply for this role please complete the application form (available to download from our website or contact us to request the form).
This role is subject to a DBS check, and you will be required to provide proof of your right to work in the UK. We are a Safer Recruitment organisation and this is mandatory.
The client requests no contact from agencies or media sales.
We are recruiting a fixed-term Policy Campaigns Manager to lead our campaigns function at ARUK. The Policy Campaigns Manager will report to the Senior Public Affairs and Campaigns Manager and have line management responsibilities for the Policy Campaigns Officer.
In this role you will be joining a friendly and fast-moving Policy and Public Affairs team, during an exciting year for dementia research as we campaign on our core mission for a cure. You will work closely with colleagues across the organisation to oversee our active campaigns and identify opportunities to mobilise our supporters and drive influence and impact for and with people affected by dementia.
You will lead the development of the campaigns function for ARUK, building on existing initiatives, championing best practice in campaigns and building our reach and engagement. You will also be responsible for working across a range of functions including our policy, research, communications, digital, brand and volunteering teams.
This is a 12 month FTC or on return of the substantive postholder
Key Responsibilities:
Deliver our live campaigns and marshal our campaigner base to advocate for change in dementia research and for people affected by dementia
· Work with colleagues across research, policy and public affairs teams to develop and deliver our campaigns that mobilise people affected by dementia and our supporters to influence decision makers and change policy and practice
· Work with the policy managers to ensure that our campaigns align with our strategic priorities and theories of change
· Work closely with public affairs colleagues to plan campaign actions that align with key political influencing moments e.g. Budget; Spending Review; King’s speech; General Elections
Develop and deliver our campaign communications to grow the reach, influence and impact of our campaigns
· Lead the development and growth of our campaigner network, building supporter journeys, and producing compelling and creative campaigner communications across email, social media and other channels
· Work with colleagues across CRM and digital to improve data management, delivering regular reporting on campaign actions and use this data to enhance the campaigner experience and empower more people to take action.
· Work with colleagues across the organisation to build campaigning expertise and experience with local ARUK supporters and improve our reach with MPs in their constituencies
Line Manage our Policy Campaigns Officer
· Oversee the work of the policy campaigns officer including setting objectives and providing support to a range of workstreams.
· Consider the learning and development needs of the policy campaigns officer and ensure that they are able to grow and develop in their role.
Involve people affected by dementia in campaigns development and delivery
· Identify campaign champions and storytellers with lived experience who can advocate for change
· Provide training and ongoing support to people with lived experience to empower them to take part in and shape our campaigns
Research, insight and continuous improvement
· Provide expert advice across the charity on campaigning, taking an open, flexible and innovative approach
· Develop mechanisms to keep abreast of best practice in campaigns and any legal or regulatory issues specifically around mental capacity and consent, data protection and lobbying etc
· Continue a campaigning culture across the organisation by being an ambassador for the benefits of campaigning and working with colleagues to showcase the opportunities and impact of our work.
Knowledge, skills and experience needed:
· Educated to A Level or equivalent
· Experience of delivering successful national campaigns
· Experience of building fruitful relationships with colleagues across organisations
· Experience of developing impactful campaign strategies with clear policy rationale and creative tactics
· Experience of writing compelling campaign communications
· Experience of working with campaigners
· Experience using CRM databases such as Raiser’s Edge and Salesforce and handling sensitive personal data
· Line Management experience
· Leadership experience at a management level
· Experience of matrix working, across professional and operational boundaries
Additional Information:
Ways of working:
As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £44,000 per annum, plus benefits.
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 17th May 2026, with interviews being arranged once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Role
We are seeking a friendly, professional and highly organised Receptionist to act as the first point of contact for people accessing Citizens Advice Doncaster Borough. This role is central to the delivery of a high‑quality advice service and plays an important part in ensuring clients receive accurate information, are treated with respect, and experience a consistent and welcoming service.
You will support the smooth running of the organisation by managing enquiries effectively, maintaining accurate records, and contributing to our quality assurance standards. This role requires a strong commitment to confidentiality, data accuracy, and the Citizens Advice aims and principles.
Key Responsibilities
Client Access & First Contact
- Welcome clients, staff and visitors in a professional, calm and supportive manner, ensuring everyone feels respected and listened to.
- Act as the first point of contact for face‑to‑face and email enquiries, providing appropriate triage and signposting in line with Citizens Advice procedures.
- Provide accurate, clear and consistent information about Citizens Advice services, maintaining professional boundaries at all times.
Quality Assurance & Standards
- Ensure all client interactions and administrative processes meet Citizens Advice quality standards, including accuracy, confidentiality and consistency.
- Record client details and enquiry information accurately to support continuity of service, monitoring and reporting.
- Follow agreed procedures, policies and guidance to ensure compliance with Advice Quality Standard (AQS) requirements.
- Support the wider team by maintaining reliable systems and contributing to the overall quality of service delivery.
Administration & Office Support
- Manage appointment booking systems and staff calendars efficiently.
- Provide organisation‑wide administrative support to ensure the service runs smoothly on a day‑to‑day basis.
- Maintain an organised, safe and welcoming reception area.
- Carry out data entry, filing, scanning and document management accurately and in a timely manner.
- Use Google Workspace and other IT systems confidently to support service delivery.
About You
We are looking for someone who is approachable, reliable and well organised, with a strong attention to detail and a commitment to delivering a high‑quality service. You will be comfortable working with people from a wide range of backgrounds, including those experiencing stress or distress, and able to respond with empathy and professionalism.
Essential Skills and Qualities
- Previous office or administrative experience.
- Strong IT skills and confidence using digital systems.
- Excellent verbal and written communication skills.
- High level of organisation and ability to manage competing priorities.
- Ability to work effectively both independently and as part of a team.
- Commitment to confidentiality, accuracy and professional standards.
- Understanding of, and commitment to, the aims, principles and values of Citizens Advice, including equality and inclusion.
- Proactive approach with a willingness to learn, follow procedures and adapt to service needs.
What We Offer
- A supportive and inclusive team environment.
- Training and development, including Citizens Advice systems, quality standards and procedures.
- The opportunity to contribute to a trusted, high‑quality advice service.
- The chance to make a real and positive difference to people living in Doncaster.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Description
Job Title - Welfare Rights & Tribunal Adviser
Salary- £29,000 per annum
Hours37 hours per week (Full Time)
Location- Doncaster – office based, outreach locations, and tribunal attendance as required
Role Purpose
To provide specialist welfare rights advice, casework, and representation to clients, including preparation and attendance at welfare benefit tribunals. The postholder will support clients to maximise income, challenge incorrect benefit decisions, and access their full entitlements, in line with the aims, principles, and quality standards of the Citizens Advice service.
Key Responsibilities
Advice & Casework
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Provide specialist advice on welfare benefits including Universal Credit, PIP, ESA, DLA, and Housing Benefit.
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Prepare and submit mandatory reconsiderations and benefit appeals.
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Represent clients at First‑tier Social Security Tribunals where appropriate.
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Carry out detailed benefit checks and income maximisation.
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Act for clients where necessary by drafting appeal submissions, negotiating with the DWP and other agencies, and making referrals where appropriate.
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Empower clients to understand their rights and options and enable them to make informed decisions.
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Maintain accurate, timely, and comprehensive case records in line with Citizens Advice systems and procedures.
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Ensure all casework meets the Advice Quality Standard (AQS) and internal quality requirements.
Outreach & Partnership Working
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Deliver advice services at outreach venues across Doncaster as required.
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Build and maintain effective working relationships with partner agencies, statutory bodies, and community organisations to ensure joined‑up support for clients.
Research & Campaigns
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Contribute to the Citizens Advice research and campaigns agenda by recording evidence of client issues and emerging trends.
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Provide anonymised case studies and data to support local and national policy work.
Professional Development & Quality
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Keep up to date with welfare benefits legislation, case law, and procedural changes.
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Attend supervision, training, and team meetings as required.
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Work collaboratively with colleagues to share knowledge and support service delivery.
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Work to agreed targets and contribute to service monitoring and reporting.
Administration & Other Duties
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Use IT systems for case recording, monitoring outcomes, and producing reports.
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Maintain local information systems and resources.
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Carry out any other duties within the scope of the role to support the effective delivery and development of the service.
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Comply with Citizens Advice policies, including equality, diversity, confidentiality, safeguarding, and health and safety.
Person Specification
Essential Criteria
Experience
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Experience of providing welfare rights or social welfare advice.
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Experience of preparing benefit appeals and supporting clients through reconsideration or tribunal processes.
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Experience of managing a caseload and prioritising work to meet deadlines.
Skills & Knowledge
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Strong knowledge of the UK welfare benefits system, or the ability to develop specialist knowledge quickly.
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Excellent verbal communication skills, including advocacy and negotiation.
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Excellent written communication skills, particularly in drafting submissions, correspondence, and tribunal papers.
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Good numeracy skills to complete benefit calculations and financial checks.
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Ability to empower clients while maintaining professional boundaries.
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Ability to work both independently and as part of a team.
IT & Administration
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Confident use of IT systems for case recording, document production, and reporting.
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Ability to maintain accurate records in line with quality standards and procedures.
Values & Commitment
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Understanding of and commitment to the aims and principles of the Citizens Advice service.
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Commitment to equality, diversity, and inclusion.
Desirable Criteria
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Experience of representing clients at welfare benefits tribunals.
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Experience of working in the voluntary, advice, or community sector.
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Experience of working to targets or funder requirements.
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Knowledge of Advice Quality Standards or Specialist Quality Mark frameworks.
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Ability to travel across Doncaster (access to a vehicle desirable).
This role will support the Database Manager in overseeing and enhancing Sarcoma UK’s Raiser’s Edge NXT database to ensure it supports strategic fundraising, data-driven decision-making, and organisational growth. This senior role balances day-to-day database operations with a focus on innovation, integration of new technologies, and the delivery of advanced reporting and insights that align with Sarcoma UK’s strategic objectives. The Senior Database Officer also plays a key role in staff upskilling and future-proofing the charity’s data systems.
At Sarcoma UK, we are committed to building an inclusive and diverse workforce.
We welcome applications from people of all backgrounds, communities and experiences. We are happy to discuss flexible working arrangements and will make reasonable adjustments throughout the recruitment process.
Benefits:
- Flexible working options including hybrid working
- Pension with 5% employer contribution
- 25 days holiday entitlement per annum plus bank holidays and the working days between Christmas and New Year
- Additional day off for your birthday
- Volunteering day per year
- Enhanced sick, maternity and adoption pay
- Sarcoma UK Life Insurance Scheme
- Health and wellbeing:
- Health Cash Plan
- Therapy sessions
- Wellbeing Group
- Team activities throughout the year
- Interest-free season ticket and bicycle loan
Our Promise:
Everything we do is shaped by the people affected by sarcoma.
Our work is guided by five commitments:
- We are shaped and driven by people affected by sarcom: we listen to and learn from the experiences of patients and families.
- We are committed to equity: everyone affected by sarcoma should be able to access the same quality of care, information and support.
- We collaborate to make a bigger impact: we work with healthcare professionals, researchers, organisations and policymakers to achieve more together.
- We uphold the highest standards: we use evidence and expertise to push for better care, treatment and research.
- We are relentlessly ambitious: sarcoma is decades behind other cancers. We will use every opportunity to close that gap.
Duties and key responsibilities
Database Administration (Raiser’s Edge NXT)
- Manage, maintain and optimise constituent and gift data on Raiser’s Edge NXT to ensure accuracy and compliance.
- Support the Database Officer with processing incoming donations from online giving platforms including JustGiving and Fundraise Up to ensure accurate integration and reconciliation.
- Support the Database Officer with monthly reconciliations between Raiser’s Edge NXT and the income spreadsheet.
- Work with the Database Manager to develop and manage Omatic Cloud automated processes for importing constituent and gift data from external fundraising platforms.
- Support the Database Manager in designing and monitoring database KPIs.
- Lead data cleansing and housekeeping projects including data retention, consent and Gift Aid reviews identifying areas for improvement and implementation of best practice in collaboration with the Database Manager and Database Officer.
- Support fundraising stewardship through event management, automated workflows and mailing list coordination.
- Process and record Gift Aid declarations in accordance with HMRC guidelines.
- Maintain high standards of data quality, GDPR compliance and robust data controls.
- Administer user access and database security settings in line with internal policies and GDPR.
Data Reporting and Insights
- Build sophisticated donor segmentation, pipelines and automated journeys to improve donor retention and engagement.
- Deliver tailored reports, interactive dashboards and insights to support strategic decision-making.
Staff Training and Support
- Provide tailored team training, knowledge-sharing sessions, and guidance materials to help colleagues make the best use of Raiser’s Edge NXT.
- Manage data-related enquiries and provide timely support.
Cross Function Collaboration
- Work closely with the Database Officer to align on day-to-day data processing and support.
- Partner with the Finance Team on reconciliation and reporting.
- Collaborate with Fundraising, Communications, and Support Services teams to provide strategic database insights and technical guidance.
Other
- Work flexibly and collaboratively in a dynamic environment, undertaking other duties as required to support the wider operations of Sarcoma UK.
Sarcoma UK is a national charity that funds vital research and offers information and support to anyone affected by sarcoma.
The client requests no contact from agencies or media sales.
Does every child have the right to "sparkle"? We think so.
At Thriving Through Recreation, we believe that equitable access to hobbies, sports, and the arts is a fundamental part of growing up. We work with children and young people navigating social, emotional, or educational difficulties, helping them find and fund the activities they love in their own communities.
We are looking for a proactive, empathetic, and highly organised Activities Support Co-Ordinator to join our team.
The Role
Working directly with our CEO, you will be the engine room of our Activities Support Programme. This is a primarily remote role, but because our heart is in the community, you must be based in Cambridgeshire to facilitate local connections and occasional travel within the county.
Your day-to-day will involve:
- Connecting: Triage and assess applications, building relationships with families and referring professionals to understand a child’s unique needs.
- Vetting: Conducting risk assessments and due diligence to ensure every activity provider we partner with meets our gold-standard safeguarding requirements.
- Facilitating: Managing the "matchmaking" process—finding the right club, negotiating payments, and tracking the budget.
- Evidencing: Collecting the stories and data that prove our impact, helping us grow and reach more young people.
Who You Are
You are someone who balances a big heart with a sharp eye for detail. You understand that "equity" means doing whatever it takes to level the playing field.
- Experienced: You have a background in social work, youth work, teaching, or a related field. You’ve worked with families facing disadvantage, and you know how to navigate complex family difficulties.
- Qualified: A degree or certification in Social Work, Youth Work, Education or a related field.
- Safeguarding Savvy: A deep understanding of safeguarding principles and child protection procedures.
- Independent: You’re comfortable leading frontline operations autonomously and can manage a budget with precision.
- A Multitasker: Ability to manage a budget, family case load and calendar without breaking a sweat.
- A Great Communicator: Whether you’re on a video call chatting with a parent and child about finger painting or liaising with a local activity provider, you can adjust your style to build rapport instantly.
- Local Knowledge: As a resident of Cambridgeshire, you’ll use your local insight to help expand our reach across the county.
Why Join Us?
- Be a Pioneer: You’ll be instrumental in shaping the future of a rapidly growing charity.
- Impact-Focused: You will see the direct results of your work as children gain confidence and thrive through recreational learning.
- Flexible & Inclusive: We offer remote working and value your unique journey. We encourage applications that evidence these requirements through paid or unpaid roles, as well as personal and professional experience.
Thriving Through Recreation is committed to safeguarding and promoting the welfare of children. All short-listed applicants will need to submit a Safeguarding Self-Declaration Form, and all appointments are subject to an enhanced DBS check and satisfactory references.
The client requests no contact from agencies or media sales.
About the team
The Philanthropy Team raises income for Impetus and for Impetus partner charities. The team consists of 15 staff. Impetus has an annual income of c.£11 million which we are looking to grow significantly within the next few years. The team is led by the Director of Philanthropy and Partnerships.
The Philanthropy Team works with major donors, corporates and grant making trusts, as well as collaboratively with colleagues across the organisation to ensure we make a compelling case to generate new financial commitments and wider support for our work. The team also deliver a high-quality engagement programme of volunteering and pro bono for Impetus’s corporate supporters.
Impetus is driven by a shared belief in tackling the barriers that hold back young people from disadvantaged backgrounds in education and employment. Alongside investing extensive financial and non-financial support in our charity partners through our Investment Team we also seek to influence decision makers to design and implement evidence led policy and direct new resources to get young people the support they need through our Public Affairs team. We are resolutely focused on outcomes, driven by quality evidence.
You would be joining a team that is passionate, ambitious, determined and warm. We care deeply for our colleagues, our charity partners and the young people we serve.
Why work with us?
Working at Impetus means joining an organisation that is serious about impact and serious about people. Our values actively guide how we make decisions, how we work together and how we deliver change.
In the Philanthropy & Partnerships Team, you will:
- Be part of a high-performing and respected fundraising team
- Build meaningful, long-term relationships with thoughtful, impact-driven donors
- Develop your skills across the full fundraising cycle, supported by strong leadership
- Work on some of the charity sector’s most exciting and long-term partnerships
- See a clear connection between your work and improved outcomes for young people
If you are motivated by purpose, enjoy working to a high standard, and want to be part of a team that is ambitious about both impact and excellence, we would be delighted to hear from you.
Harbi Jama,
Director of Philanthropy & Partnerships
About this role
This role is a 12‑month maternity cover, supporting an important phase of delivery and development within the Philanthropy team. The postholder will work closely with colleagues to maintain momentum in new business activity while contributing to strategic account management and stewardship.
The Head of Development is a senior role within the Philanthropy Team, with a primary focus on new business development. This includes identifying, cultivating and securing new funding relationships across trusts, foundations, corporates, co‑investment partners and high‑net‑worth individuals.
Alongside new business delivery, the role also provides strategic account management for a small portfolio of high-value partners, ensuring smooth transitions from acquisition into long term stewardship.
This role works alongside the Head of Philanthropy, with both roles contributing to the success of the Philanthropy Team. The Head of Philanthropy leads on deep stewardship and retention, while the Head of Development focusses on new income generation and building relationships with new funders and partners.
The postholder will work closely with the Director of Philanthropy & Partnerships, Philanthropy Directors as well as Senior Research and Insights Manager, contributing specialist expertise, strong delivery and sound judgement, while operating within agreed strategy and governance frameworks.
Key responsibilities:
New business development
- Support the Director of Philanthropy & Partnerships and Development Director on the development and delivery of the new business plan in line with the fundraising strategy
- Works with the Senior Research and Insights Manager to identify emerging funding trends, opportunities, market opportunities and best practice
- In collaboration with the Development Director and Growth and Insights Director, lead the delivery of agreed cultivation strategies for priority prospects, proactively progressing relationships from qualification through to solicitation and conversion, leveraging senior stakeholders, board members, donor advocates and wider networks
- Develop and deliver compelling cultivation strategies and tailored pitch plans for priority prospects, including designing and building new donor acquisition vehicles (e.g. committees, cultivation events and targeted communications), working collaboratively with colleagues across Impetus
- Lead and support high-level meetings, pitches and negotiations with prospective donors, positioning Impetus as a credible and strategic partner
- Work with trustees, senior leaders and pro bono supporters to leverage networks and secure introductions to new prospects
- Ensure high-quality written and verbal communications with prospective donors
Account management and stewardship
- Build and maintain professional, long-term relationships within the portfolio, escalating strategic issues or risks promptly.
- Manage a targeted portfolio of high-value donors of six figures and supports on seven figure partnerships, ensuring excellent stewardship, timelyreporting and meaningful engagement
- Act as a relationship lead for selected donors, building trust and ensuring a smooth transition from new business to long-term stewardship
- Own and deliver tailored account plans for assigned donors, with a focus on renewal, upgrade and long-term relationship value
- Oversee the delivery of high-quality donor communications for assigned donors, including reports, impact updates, and engagement opportunities
- Ensure robust portfolio management, including accurate forecasting, pipeline management, and use of CRM systems
- Identify opportunities to deepen relationships through increased giving, multi-year commitments or broader engagement with Impetus’ work
- Works closely with Development Director on supporting Funds i.e. Connect, Skills, Attainment or Engage as needed
- Supports or leads on committees such as Futures or Real estate
- Represent Impetus externally with professionalism and credibility
Cross-team working and organisation contribution
- Build and maintain professional, long-term relationships within the portfolio, escalating strategic issues or risks promptly.
- Ensure consistent standards and best practice across account management and donor stewardship
- Collaborate closely with the Head of Philanthropy to ensure seamless handover from acquisition to stewardship and a coherent donor experience.
- Contribute insight from prospecting and market scanning to inform proposition development and strategic planning
- Ensure all activity aligns with Impetus’ gift acceptance, due diligence and ethical fundraising policies
- Champion best practice in prospecting, pipeline management and new business development across the team
- Build a collaborative, inclusive, high quality team culture aligned with Impetus’ values
Person specification
Essential:
- A strong track record of raising six-figure+ philanthropic income from grant-making trusts and foundations, corporate foundations and/or individual donors, including experience with high-net-worth individuals
- Proven ability to lead and deliver the full fundraising cycle, from prospecting and cultivation through to solicitation, stewardship and renewal
- Demonstrated strategic thinking, planning and delivery skills, with the ability to generate ideas, translate them into practical account plans, and execute them effectively
- Excellent research, prospecting and qualification skills, with the judgement to prioritise high-value opportunities
- A proactive, creative and innovative approach to fundraising, with the ability to adapt and develop creative donor centred approaches
- Experience operating with senior stakeholders, including trustees, board members and other high-level external partners
- Outstanding relationship management skills, with the ability to establish, manage and deepen trusted relationships with internal and external stakeholders
- Highly collaborative, contributing positively to team objectives and cross-organisational priorities
- Excellent written and verbal communication skills, with the ability to communicate impact and value clearly and persuasively
- Strong financial and portfolio management skills, including the ability to plan, forecast and deliver against income targets and budgets
- Ability to work well under pressure, managing multiple priorities and deadlines effectively
- A clear commitment to Impetus’ mission and values
- A strong commitment to equality, diversity and inclusion
Desirable
- Experience managing and stewarding multi-year, five- to seven-figure partnerships.
- Experience line managing and developing fundraisers or relationship managers.
- Experience working within a charity, foundation, venture philanthropy or intermediary organisation.
- Familiarity with CRM systems (e.g. Salesforce), income forecasting and portfolio reporting.
- Experience supporting or contributing to new business development strategies at a senior level.
About Impetus
At Impetus, our focus is on helping young people achieve positive education and employment outcomes to increase their chance of leading fulfilling and successful lives, irrespective of their background.
We tackle the three most difficult challenges that affect a young person’s ability to succeed in life in Britain today:
- Lost learning through absence, suspensions, exclusions from school
- Stagnation in education attainment outcomes, which means many are missing out on key qualifications like GCSE English and maths
- The large numbers of young people out of education, training and employment
We use our deep expertise and high calibre networks to give the best non-profits working in these sectors the essential ingredients to have a real and lasting impact on the young people they serve.
Through a powerful combination of long-term funding, direct capacity building support from our experienced team and our pro bono partners, alongside research and policy influencing to drive lasting systems change, we work towards a society where all young people can thrive in school, pass their exams and unlock the doors to sustained employment, for a fulfilling life.
We are resolutely focused on outcomes and impact, driven by quality evidence.
You would be joining a team that is passionate, rigorous, determined, creative and warm. We care deeply for our colleagues, our portfolio partners and the young people we serve.
Impetus is a registered charity and our charity number is 1152262.
Our Values
In 2022 the Impetus staff agreed the following set of Values to act as our guiding principles as an organisation and help us to remain focused on achieving our mission to support young people from disadvantaged backgrounds.
We are brave and curious
We are bold and brave in our pursuit of better outcomes for young people. We lead with curiosity and stay open to new perspectives. We support one another to take considered risks and learn together.
We bring high trust, high challenge
We build strong, long-term relationships through honesty, kindness, integrity, and respect. We create the space for open, constructive challenge, where colleagues, partners and supporters feel safe to speak up, hold each other to account, and bring their best in pursuit of our mission.
We are evidence led and results driven for young people
We pursue excellence for the young people we work with, are wholly committed to better outcomes, unapologetically results driven, and accountable for our actions.
We thrive through diversity
We seek to embed diversity of thought, background and experience in every aspect of our work. We are open, thoughtful and proactive in better understanding and challenging our assumptions to better deliver the change we seek.
We always seek collaboration
We will not succeed alone. We seek meaningful, productive partnerships with others to achieve our mission and drive systems change for young people.
Our commitment to equality, diversity and inclusion
We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.
We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.
We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.
We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.
Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.
Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.
Our employee benefits
Impetus appreciates the invaluable contribution made by all employees and wishes to encourage and reward loyalty, motivation and experience. We therefore offer a range of benefits and policies which aim to assist employees during various stages of their lives and careers. For more information on these, please download the job information pack from our website.
How to apply
Please click on the "Apply for this job" button.
You will need to:
- Complete the online form (including the equal opportunities monitoring form).
- Upload a comprehensive CV and supporting statement.
The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.
You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.
As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.
The deadline for applications is Sunday 17th May 2026, 11:59pm.
Interviews:
1st Interviews will take place on w/c 25th May 2026.
2nd Interviews will take place on w/c 1st June 2026.
You will also be required to provide proof of your eligibility to work in the UK.
Personal Data
Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.
Impetus transforms the lives of young people from disadvantaged backgrounds by ensuring they get support to succeed in school, in work and in life.

Senior Administrator / Personal Assistant
We're looking for a kind, compassionate and resilient Senior Administrator to join our Central Service team located at our head office in Islington.
£26,936.00- £35,000.00 per annum, working 35 hours per week.
Want to feel valued? You'll feel at home here.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- Free DBS
- Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
- Fully paid induction programme and further training
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
To provide an exceptional standard of organisational, administrative and project support to Directors within the Commercial & Growth and Operations Directorates, enabling them to operate effectively and efficiently.
What you'll do:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead .
- Provide high-quality support to Directors, ensuring the smooth and effective day-to-day running.
- Proactively manage multiple complex diaries, correspondence and priorities, exercising sound judgement on when to support, challenge or hold the line as appropriate.
- Coordinate and provide full administrative support for Directorates and corporate meetings, including the Performance Review meetings, providing end-to-end support, including scheduling, agenda management, paper collation, accurate note-taking, and follow-up of agreed actions and outcomes, reviewing and preparation of papers.
About you:
- An experienced and confident, senior level administrator/personal assistant, with enthusiasm to deliver a high quality and effective service
- Able to immerse yourself within the business, understanding the work of the directorate and the organisational structures and personalities in place.
- Able to work with gravitas, courage and be calm under pressure, building credibility and respect with internal and external stakeholders.
What you'll bring:
Essential:
- Experience in a similar role.
- A qualification to degree level (or equivalent) in Business Administration would be beneficial but not essential.
Desirable:
- Experience supporting Directors or senior leaders in a complex or regulated organisation.
- Experience of supporting formal governance or performance review forums, including minute-taking and action tracking.
- Experience of working in housing, social care, health, or a similar public-facing or not-for-profit sector.
About us
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year.
Support Worker
We're looking for a kind, compassionate and resilient Support Worker to join our Mental Health Care Service in Newham. No personal care or experience required, just the right values.
£30,784.00 per annum, working 40 hours per week.
Fixed term contract for one year from 6th June 2026.
Want to feel valued? You'll feel at home here.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- Free DBS
The Support Worker will be part of a team that operates Monday to Friday, 9am to 5pm.
They will provide support to customers with complex mental health needs.
What you'll do:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead .
- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking
About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
What you'll bring:
Essential:
NVQ Level 2/3 or equivalent with some or equivalent sector work experience
Desirable:
A good understanding of mental health issues and how it affects people and experience of supporting customers to manage this and lead independent lives.
About us:
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

