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Harris Hill Charity Recruitment Specialists, Worksop (Hybrid)
£28k - 30k per year
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Harris Hill Charity Recruitment Specialists, London (Hybrid)
£50k - 55k per year
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Harris Hill Charity Recruitment Specialists, London (Hybrid)
£38,399 per year
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Harris Hill Charity Recruitment Specialists, London (Hybrid)
£45,000 - £52,000 per year
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Harris Hill Charity Recruitment Specialists, Tadworth (Hybrid)
£42,500
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Harris Hill Charity Recruitment Specialists, Fulham (On-site)
£50k per year
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Harris Hill Charity Recruitment Specialists, Remote
£100 - 300 per day
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Harris Hill Charity Recruitment Specialists, Hackney (Hybrid)
£28k per year
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Harris Hill Charity Recruitment Specialists, London (Hybrid)
£30k per year + bonus
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Up to £37515
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£153.85 - £185 per day
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Harris Hill Charity Recruitment Specialists, London (Hybrid)
£40k per year
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Harris Hill Charity Recruitment Specialists, Remote
£30000-£60000
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Job description

Harris Hill are delighted to be working with a fantastic charity to recruit for The Individual Giving & Supporter Care Assistant role in order to play a key part in ensuring supporters receive excellent service while helping to process and manage donations accurately. This is a varied role combining direct communication with donors, finance support and database management.

Key responsibilities:

  • Process donations received via post, telephone, online platforms, and standing orders, liaising with the Finance team where needed
  • Manage daily income processing, ensuring all donations are correctly recorded or forwarded
  • Oversee Gift Aid processing, including checking, scanning, and secure storage
  • Respond to supporter enquiries via phone, email, and post in a professional and timely manner
  • Maintain and update donor records, including changes to personal details and communication preferences
  • Manage filing systems and maintain accurate records of correspondence
  • Record Legacy and In Memoriam income and maintain related communications
  • Support fundraising campaigns by assisting with data checks, proofing materials, and coordinating with external partners

About you:

  • Experience working in an office or administrative environment
  • Strong IT skills, including Microsoft Word, Excel, Outlook, and PowerPoint
  • Excellent written and verbal communication skills with a confident telephone manner
  • High attention to detail and ability to work accurately under pressure
  • Strong organisational and time management skills, with the ability to manage multiple tasks
  • Experience using databases or similar systems
  • Professional, discreet, and able to handle sensitive information with tact
  • A collaborative and positive approach, with a willingness to support team objectives

Salary & Benefits

  • Salary: £32,929
  • Contract type: Permanent, full-time
  • Location: London, hybrid working, 2 days in the office
  • Deadline: Monday 11th May at 8am
  • Interview: Monday 18th May

Benefits include

  • 30 days’ holiday, plus bank holidays.
  • Employer Pension Scheme, with matched employer contributions up to 8%. (after 3 months)
  • Flexible and hybrid working (minimum two days per week in the office).

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Organisation
Harris Hill Charity Recruitment Specialists View profile Organisation type Recruitment Agency Company size 21 - 50
Posted on: 20 April 2026
Closing date: 11 May 2026 at 07:59
Job ref: 47446
Tags: Fundraising, Individual Giving