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Citizens Advice Staffordshire North and Stoke-on-Trent, Stoke-on-Trent (On-site)
£25,731 p.a.
Full training will be provided and you will be working as a part of an approachable and supportive team in a rewarding environment
Posted 3 days ago Apply Now
Closing in 3 days
Cats Protection, Remotely in the UK (Remote)
£35000.00-£40000.00 per year
Community Fundraising Programme Officer
Posted 3 days ago
Closing in 7 days
Prisoners Abroad, London (Hybrid)
£35,509 per year
Come and join our frontline team providing support to people returned from a prison sentence overseas.
Posted 3 days ago
Closing in 3 days
East London Business Alliance, London (Hybrid)
£30,000 - £34,000 per year
Seeking for skilled and proactive Communications Manager to join our team, to help deliver ELBA’s Communication Strategy and external comms
Posted 3 days ago
Barnabas Aid, Swindon (On-site)
£27,500 - £30,000 per year
Seeking an experienced and enthusiastic individual to join our Finance team at Barnabas Aid as a Legacy Administrator
Posted 3 days ago
Closing in 6 days
The Salvation Army, Multiple Locations (Hybrid)
£34,972 per annum (working a minimum of 40% across each month at our London Headquarters) or £31,224 (Less than 40% attendance at our London Office)
As our Digital Experience Officer, you will play a crucial role in shaping and enhancing our digital platforms.
Posted 3 days ago
Closing in 3 days
Clean Air Fund, Multiple Locations (On-site)
£42,840 - £50,870 per year
The Clean Air Fund is looking to recruit a Senior Specialist – Data to join our team in London, Delhi or Accra.
Posted 3 days ago
Barnsley Community Voluntary Services, Barnsley (Hybrid)
£30,495 per year (pro rata); £24,725 (act+ual)
Are you passionate about the difference that volunteering can make to the lives of young people? Then Barnsley CVS is looking for you!
Posted 3 days ago
Closing in 4 days
Mind in Croydon, Croydon (On-site)
£18,217.61 pro rata (£27,326.28 FTE)
We are seeking a Peer Support Worker who has personal lived experience of mental health challenges.
Posted 3 days ago Apply Now
Closing in 6 days
Diabetes UK, Remote
£11,998 - £13,331 (FTE £29,994 to £33,327)
Seeking an experience Community Fundraiser who can inspire and collaborate, building strong and positive relationships.
Posted 3 days ago
Closing in 7 days
Forces Employment Charity, London (Hybrid)
£38,000 - £42,000 per year
An exciting opportunity to join the Forces Employment Charity
Posted 3 days ago
Closing in 3 days
Cats Protection, Remote
Up to £49,655.50 per annum plus excellent benefits
Community Fundraising Programme Manager
Posted 3 days ago
Social Interest Group, Bedford, Bedford (On-site)
£24,500
We're looking for an Engagement Worker to join our residential service based in Bedford
Posted 3 days ago
Closing in 3 days
National Council for Voluntary Organisations, Remote
£43,753 per annum, rising to £46,057 after 12 months in London (or £39,439 per annum rising to £41,742 after 12 months outside of London).
Play a pivotal role in supporting staff across NCVO in making the most of our Customer Relationship Management (CRM) system.
Posted 3 days ago
TLC: Talk, Listen, Change, Multiple Locations (Hybrid)
£27,784 - £33,509 per year FTE based on 37 hours per week
We are looking for a Female Counsellor to work with people, women and men, who have experienced domestic abuse.
Posted 3 days ago
Page 17 of 113
Stoke-on-Trent (On-site)
£25,731 p.a.
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

As a Debt Advice Caseworker, you will provide high quality advice and casework services to our clients who call through to our national help desk. The role is fully telephone based, at our office in Stoke on Trent. The telephone lines are open from 9am-8pm Monday to Friday, and Saturday 9.30am-1pm. The role includes a variety of shift patterns in line with the requirements of the contract.

You will predominantly be advising clients on their debt issues over the phone, helping them to find solutions to their issues. No call is the same, and each client is given tailored advice dependent on their circumstances. The role is demanding, but  full training will be provided, and you will be, working as a part of an approachable and supportive team in a rewarding environment, allowing you to provide the best possible service to our clients.

Through your excellent communication skills and attention to detail, you will be able to deal with complex situations, provide accurate and detailed information, whilst achieving individual KPI’s and targets.

Flexibility is a key characteristic of all our posts and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.

You will have:

1. Experience of delivering excellent customer service in a regulated environment such as banking, insurance or within a contact centre

2.  Some debt advice knowledge and some understanding of the current benefits system.

3. Proficient in the use of IT systems such as client management systems, Google Docs, Microsoft Word, Excel; and Outlook

4. Experience of achieving individual KPI’s and targets, whilst working in a challenging and fast paced environment

Benefits:

  • Bereavement leave
  • Smart casual dress
  • Company pension scheme
  • Cycle to work scheme
  • Health & wellbeing programme
  • Birthday leave after 3 months service
  • Employer funded cash health plan
Application resources
Posted by
Citizens Advice Staffordshire North and Stoke-on-Trent View profile Organisation type Registered Charity
Refreshed on: 30 May 2025
Closing date: 14 June 2025 at 00:00
Tags: Advice / Information, Social Care / Development, Advocacy