Head of customer engagement jobs

Aerospace Bristol is where imagination takes off.

Based on the historic Filton Airfield, where a community began and an idea became an industry, our purpose is to inspire, educate and connect people through the legacy of aerospace in Bristol.

Aerospace Bristol are looking for a commercially astute and visitor focused leader to be our first Chief Operating Officer. This is an important role overseeing the day-to-day running of the museum and site and leading some of the organisation’s core business functions, including finance, commercial and operations. The post holder will develop a motivated staff and volunteer community, continuously seeking to improve the quality of the visitor offer and increase the commercial success of the museum.

Aerospace Bristol has an ambitious commercial strategy and the Chief Operating Officer will play a critical role in its delivery and continued development, drive income generation through all commercial areas including events and venue hire, tickets sales, visitor income and retail.

How to Apply

To apply for this role, please submit your CV and a cover letter outlining why you would be suitable for the position.

Closing date for applications is 25 January 2026.

Shortlisted candidates will be invited to interview on 9 or 10 February.

The interview process will include a structured Q&A, and candidates will also be asked to prepare a short presentation on ‘What you would tackle first and how you would drive lasting change’. This is an exciting opportunity to showcase both your strategic thinking and your ability to drive impact from day one.

We are committed to creating an inclusive and diverse workplace. We welcome applications from people of all backgrounds and experiences and are proud to be an equal opportunities employer. If you require any reasonable adjustments during the recruitment process, please contact us and we will be happy to discuss your needs.

We are looking for a Quality and Service Improvement Officer on a part-time basis to fulfil a job-share.

In this important role, you will manage the quality review process by providing expert advice and guidance and support the delivery of the caller feedback service.

You’ll be a key driver of Samaritans’ aim to improve the consistency and quality of our services, ensuring excellent service delivery to all our callers in their time of need.

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Contract

• £16,500 - £17,500 per annum plus benefits (£33,000 - £35,000 FTE)
• Part time (17.5 hrs per week) 
• Permanent
• Hybrid working with link to Ewell office
• In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month.​
• We are passionate about flexible working, talk to us about your preferences 

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What you’ll do 

• Provide expert guidance to staff and volunteers in relation to quality reviews
• Manage the planning and administration of the quality review process
• Maintain and update quality review resources
• Champion quality improvement and development
• Coordinate the caller feedback process
• Engage with callers to gather feedback
• Communicate with branches and hubs to resolve complaints

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What you’ll bring

• Proven experience of quality assurance or quality management
• Experience of engaging with service users to gather feedback, including vulnerable individuals
• Understanding of performance data and reporting methods
• Ability to manage difficult conversations with sensitivity
• Strong organisational skills with the ability to manage tasks and projects concurrently
• Good practical knowledge of data protection legislation

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Full Job Description and Person Specification available below

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Criminal record check (DBS)

We take safeguarding seriously at Samaritans and follow safe recruitment practices. As this role has direct contact with children and adults at risk, this role will require an Enhanced DBS check with Adults and Children’s Barred Lists.

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At offer stage, as part of the conditional job offer, we will require the candidate to disclose in full, spent and unspent convictions by completing a declaration form. The declaration form will only be seen by those who need to see it as part of the recruitment process.

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Why Samaritans?

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At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.

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For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure attached below. You can also visit our careers website to access this.

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We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.

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Apply now

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If this sounds like the opportunity for you, please apply. You will be asked to some answer short application questions and to upload your CV.

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We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.

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​Applications close: Monday 19th January 2026 at 09:00am

Interviews: w/c 26th January 2026

Construction Youth Trust is seeking Delivery Team Interns to work in London!

Schools and Programme Intern – (London)

Salary: London Living Wage £28,860 p.a. FTE 

Contract: 6-month fixed term contract with the prospect of progression to a permanent Coordinator role

Location:  Main Office - London Scottish House, 95 Horseferry Rd, London SW1P 2DX

Reporting to: Programme Manager/Programme Hub Manager

About the Role:

Here at Construction Youth Trust, we're on the lookout for enthusiastic individuals who are excited to learn and ready to dive into a supported internship. This is a fantastic chance to get a hands-on feel for what it's like to work in the charity sector. You will also have the opportunity to contribute to the wider development of the Trust e.g. participation in strategic working groups.

We are particularly looking for individuals at the start of their career interested in working directly with young people within our Delivery Team. Also, as one of our interns, you'll gain valuable skills to kickstart your career, with the prospect of progressing into a Coordinator role with us. Plus, you'll have an internal buddy to support you and help you settle in throughout your internship.

As a Delivery Team Intern, your key duties and responsibilities could include:

· Supporting the team to deliver fun and engaging programmes and activities for young people (primarily in schools/colleges and with employers) to get them ready for the working world by building on their skills and confidence.

· Supporting the team in the development of effective long-term working relationships with schools and referral partners.

· Supporting the team to enlist, manage and coordinate the support of local industry partners to connect young people with opportunities and employers that match their unique strengths and interests.

· Supporting the team with administrative tasks, helping to register, monitor, and evaluate the young people participating in programmes and activities.

· Please note that you will be required to travel across London regularly

About You

The Construction Youth Trust team works in a fast-paced environment, what we are looking for in our new Intern(s) includes:

· Enthusiastic about connecting young people to opportunities, particularly those facing barriers to work.

· Good organisational skills, detail orientated and proactive in finding solutions.

· Have a ‘can-do’ attitude, as our Intern you will be expected to get involved in a variety of our programmes and activities.

· IT literate and digitally savvy

· Ability to communicate professionally with a range of people including young people, schools, funders, universities, industry representatives, training providers and community organisations.

· A willingness to learn about career opportunities offered by the modern construction and wider built environment sector.

· Ideally educated to Level 3 (BTEC, A- Level, etc) or equivalent experience.

About Us

Make a big impact with a dynamic small charity transforming young people’s lives London.

Construction Youth Trust is an ambitious and innovative charity whose mission to inspire and enable young people to overcome barriers and achieve their full career potential. Social mobility is at the heart of our work, and we prioritise working with young people from low-income backgrounds and those who are facing significant barriers to employment.

We help young people recognise their potential, develop their confidence and skills and discover career opportunities never previously presented to them. Through our long-standing partnerships with employers in the construction and built environment sector (over 200+ across London), we connect young people to relatable role models, world of work experiences and ultimately rewarding jobs and apprenticeships. The built environment is at the forefront of the drive towards achieving net zero and future economic growth, offering young people substantial opportunity for career progression.

At the Trust, we are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We are looking for candidates who share our dedication to this commitment. All roles involve safer recruitment practices therefore an Enhanced Disclosure with Barred List check from the Disclosure and Barring Service (DBS) will be carried out.

We strongly believe that a diverse and inclusive team is vital to our work. We are especially interested in hearing from individuals from a minority ethnic background and/or those with a lived experience of the young people we support.

You’ll be eligible for many of our benefits including:

· 25 days annual leave per year which increases by a day each year after 2 years’ service up to a maximum annual leave entitlement of 30 days per year

· An additional discretionary “Day for You” (pro rata for part-time)

· Opportunity to take a 6-week sabbatical after 3 years of service

· The Trust’s contributory pension scheme after three months – The charity will match your employee contribution up to 7%

· All travel expenses covered over and above your regular commute to and from work. Any extra travel for work purposes will be reimbursed.

· Access to Workplace Options EAP (a provider of employee support services)

· Opportunity to Work from Home

· Opportunity to take part in the wider team’s wellbeing and social activities

· A supportive Training and Development policy which encourages colleagues to develop as professionals and achieve relevant qualifications (e.g. CIOF’s Certificate in Fundraising).

How to Apply

If you are passionate about improving the life chances of young people, especially those facing disadvantage and exclusion, we'd love to hear from you! Please complete the application form (available via this site page) explaining why you're interested in this role and how you meet the person specification.

Previous applicants need not apply.

Closing date: 9am on 23rd January 2026. However, we reserve the right to close recruitment for these roles ahead of the deadline once we reach a suitable number of applications. We may also interview candidates as we receive suitable applications and close the application deadline earlier if a successful candidate is found.

A second interview may also be required.

You can access the Application Form, Job Description and Person Specification for this role by applying for this role via Charity Jobs.

St. Bride Foundation is partnering with Robertson Bell to recruit a Part-Time Finance Manager (21 or 28 hours a week) on a permanent basis. Established in 1891 with a clear social and cultural purpose, St Bride Foundation is one of London’s hidden gems.

We are looking for a highly competent Part-Time Finance Manager to join our team who displays a passion for St Bride Foundation. Responsible for producing financial and management accounts and reports. Also providing effective and efficient financial and administration support to the Board of Trustees, Foundation Manager and Heads of Departments. 

The key responsibilities of the Finance Manager include:

• Manage the Annual Report process and prepare statutory accounts for St Bride Foundation Trust Ltd, St Bride Foundation and Bridewell Centre Limited.
• Prepare monthly management accounts and supporting reports, ensuring timely and accurate financial information.
• Prepare month end journals and maintain robust supporting documentation.
• Maintain and reconcile all balance sheet accounts, including fixed assets.
• Manage the accounting system, including oversight of sales and purchase ledgers, cash book, bank reconciliations and debt collection.
• Lead the migration from Sage Line 50 to Xero, due for completion by March 2026.
• Manage payroll processing, RTI submissions and pension administration.
• Manage relationships with HMRC, prepare VAT returns and ensure VAT and Corporation Tax submissions are accurate and on time.
• Prepare the annual budget and work closely with budget holders to ensure forecasts are accurate and up to date.
• Prepare cash flow forecasts, manage working capital and produce periodic income and expenditure forecasts.
• Liaise with investment managers, reconciling income and ensuring appropriate information is received for financial reporting.
• Prepare financial papers for the Board and Finance Committee, including financial analysis and commentary.
• Maintain and update the Risk Register, working with senior stakeholders to identify and manage financial risks.

About St. Bride Foundation:

Housed in a beautiful Grade II listed Victorian building just off Fleet Street, the Foundation was originally created to serve the print and publishing trades. Today, it continues to thrive as a centre for print, design and the creative arts, welcoming new generations of designers, printmakers, typographers and researchers through its events, workshops and collections.

At its heart are our internationally renowned collections on printing, typography, graphic design and publishing. Alongside thousands of books and printing-related periodicals, the library holds one of the world’s most important collections of type specimens, as well as historic presses, punches, and matrices. Researchers, students and practitioners continue to draw inspiration from its unparalleled holdings.

The Bridewell Theatre, an intimate venue within the building, stages a lively year-round programme of drama, music, comedy and festivals, while the Bridewell Bar (once the laundry) provides a relaxed social space.

Through its blend of heritage, learning and performance, the St Bride Foundation remains a hub for London’s creative and cultural life—connecting past and present, tradition and innovation.

The successful candidate will:

• Have a background in, or strong passion for, the not-for-profit sector and a keen desire to give back to the local community in a fantastic organisation
• Be an experienced Accountant with an understanding of financial and management accounts
• Have great communication skills and have the ability to translate complex financial reports to non-financial stakeholders
• Ideally have experience with line management, however candidates eager to develop in this area will be considered
• Be willing to gain a knowledge of, or have experience of, fundraising and restricted funds

This opportunity is being offered on a hybrid basis with the expectation you can visit their Central London based office 50% of the time.

Applications will be under constant review before the closing date so please submit your application to our exclusive agent Robertson Bell. Apply now to be considered!

Senior Data Analyst

This role is being offered as a permanent part-time Job share (17.5 hours per week).

This role can be based in any of our UK locations; Cardiff, Edinburgh, London, or Warrington.

You will be required to attend the office for a minimum of 1 day per week with the option to work remotely for the remaining 1.5 days.

Salary - £23,333 (pro-rata) per year (plus London allowance if applicable)

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We're committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don't have to be Christian to work here - we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love.

Learn about our vision, mission and values

About the role

Join Christian Aid and use your passion for data to make a real impact in the world!

We are looking for an experienced data analyst to help us make the best possible use of our supporter data, to continue to grow income and engagement. At its heart, this role is about uncovering the trends, patterns and stories behind the numbers, and providing clear, engaging reports and dashboards: generating real understanding to drive strategic direction. The role is based in our newly formed Insight, Research, Innovation and Supporter Data team, bringing together professionals across these functions to drive impactful strategies and innovation. It is a job-share post, working with another part-time analyst.

About you

As well as being a whiz with numbers, analytical tools and coding (including SQL), you must be a good collaborator who can work well with stakeholders and other analysts across different fields to bring together the 'big picture' and add value.

You must have experience working with CRM systems and developing and interrogating PowerBI reports and dashboards for different contexts.

You need to be objective and clear-headed in a complex data environment; you figure out and focus on what really matters, going beyond headline reporting to uncover deeper insights and choosing the most effective methods to report on those insights to a range of audiences.

You are inquisitive and curious, keeping an eye on improvements and innovations, and being proactive in making the right changes happen. You are data and evidence-centric, with an appreciation of how quantitative and qualitative methods work alongside each other. Ideally, you also have experience working in fundraising, supporter engagement, or customer experience.

Sound like you?

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams.

We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid's faith identity.

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information as part of the referencing process from job applicants' previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this.

You can expect a wide range of rewards and benefits, please refer to the benefits booklet for your location to see our full list of employee benefits.

For Salary details for this role, please refer to the Salary band by location.

Salary: £65,000–£75,000
Hours: 37.5 per week
Location: Barnsley Hospice (Gawber) & Retail Hub (Dodworth)

Barnsley Hospice is seeking an inspirational Director of Income Generation to lead the strategic growth of our fundraising, retail, marketing and communications activity. As a key member of our Executive Leadership Team, you will shape the future of our income strategy to ensure we can continue delivering exceptional care for local people and their families.

In this pivotal role, you will:

• Lead the development of innovative, sustainable income streams across fundraising, retail and commercial partnerships
• Strengthen our brand, communications and digital presence to grow awareness and engagement
• Build strong relationships with donors, supporters and partners
• Provide expert strategic leadership, governance and insight to colleagues, trustees and stakeholders
• Inspire and develop high‑performing teams who live our values and deliver meaningful impact

If you are a visionary, collaborative leader with a passion for making a difference in your community, we would love to hear from you.

If you wouldlike to apply please upload your CV and covering letter.

Please explain your interest in Barnsley Hospice and how your skills and experience reflect the person specification for the role.

An informal visit to the hospice to meet our CEO/Chief Nurse and relevant teams is an essential step in the application process and must take place before the deadline.

Barnsley Hospice is committed to Equality, Diversity & Inclusionin all that we do and welcome applications from all sections of the community. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQIA+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Barnsley Hospice.

Any candidate who identifies themselves as disabled will be shortlisted if they meet the essential criteria for the role. Essential criteria can be found in the job description and person specification for the role. If you require any accessibility adjustments ,please contact a memberof the HR team

The closing date for applications is midnighton Sunday 18 January 2026.

The shortlist of candidates will be determined the following week.

Panel interviews will take place on Thursday 5 February 2026.

Be part of shaping a sustainable future for Barnsley Hospice.
Apply now and help us deliver care, compassion and support when it matters most.

Do you enjoy building meaningful connections and supporting people to achieve their goals?

We have a fantastic opportunity for a Community Relationship Fundraiser to join our Fundraising Team at the Motor Neurone Disease (MND) Association. You will be helping people to raise money which will go towards our vital work supporting the MND community. You will ensure our supporters feel valued while helping to maximise income for the Association. A home-based role which supports our north region including Lancashire, Greater Manchester, Yorkshire, County Durham, Tyne and Wear, Cumbria and Northumberland. The Community Relationship Fundraiser will play a vital role in building strong relationships and delivering excellent supporter care.

Key Responsibilities:

• Remotely steward fundraisers in your area, working with internal teams to provide the best experience.
• Deliver excellent supporter care, ensuring fundraisers feel engaged and motivated.
• Collaborate with the wider community team to ensure consistent processes and accurate records.
• Ensure funds raised are received correctly and within agreed timescales.
• Make sure all fundraising activities comply with law, best practice, and internal policies.

About You:

• Experience in fundraising, sales, or account management.
• Experience coaching and motivating people to achieve goals.
• Experience of working to income targets.
• Excellent communication skills across phone, email, and face-to-face.
• Respectful of diverse backgrounds and committed to inclusivity.
• Able to build and maintain positive relationships.
• Good time management skills with the ability to prioritise and multitask.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description and further information about working for the MND Association is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

As a Community Relationship Fundraiser, you will help ensure supporters feel valued and inspired, while contributing to the long-term success of the Association. If you are ready to take on this rewarding role, we would love to hear from you.

As the leading specialist mental health charity for women who have experienced domestic abuse, Woman’s Trust’s mission is to help survivors to overcome the devastating mental health impact of domestic abuse.

We are seeking a Counselling Support Group Administrator to join our service delivery team. This is a fantastic opportunity for an experienced professional who is looking to make a real impact on women and children’s lives.

About Woman's Trust

The charity, established almost thirty years ago to meet the gap in specialist mental health services, is led by and for women and aims to ensure that women affected by domestic abuse can live a life free from further harm and abuse. Our approach is trauma-informed and person-centred, empowering survivors on their journey to recovery from the trauma. We are committed to a positive, inclusive and equitable environment for our staff, service users and volunteers.

Alongside delivering our existing 1-1 counselling, self-development workshops and therapeutic support groups for women who have experienced domestic abuse, we are focused on developing our innovative mental health services for young women and girls, delivering new peer-led support groups and providing therapeutic groups to children and their mothers. We are also committed to developing further awareness-raising workshops and training for professionals, building on our research and policy to improve systems nationally.

About you and how to apply

As a skilled and compassionate Counselling Support Group Administrator, aligned with our feminist ethos and the needs of our service users, you will provide high-quality administrative support to the delivery of counselling and support group services for women affected by domestic abuse. You will bring experience in service administration within a sensitive or trauma-informed setting, with the ability to manage referrals, coordinate sessions, maintain accurate records, and support counsellors and volunteers through effective scheduling and communication.

You will play a key role in supporting the smooth running of services, including monitoring attendance and outcomes, maintaining safeguarding and confidentiality standards, and ensuring compliance with organisational and funder requirements. You will also contribute to service improvement by supporting reporting, data collection, and administrative processes that enable the ongoing development and effectiveness of counselling and support group provision.

If you are looking for a new job opportunity whilst making a real impact on women and children’s lives, we want to hear from you!

To apply, please send your CV and a cover letter of no more than 2 pages outlining your experience, skills, and knowledge, relevant to this post.

Closing date for applications: To be considered on a rolling basis.

Interviews: To be held on a rolling basis.

This post is open to female applicants only, in line with the Equality Act 100 pursuant to Schedule, 9 Part 1 applies. We particularly welcome applications from women from black and minoritised, and disability communities.

Job summary

Job title - Fundraising and Membership Officer

Responsible to - Fundraising Operations Manager

Salary - £24,645 - £26,275 FTE per annum (pro rata) 

(£19,716 - £21,020 actual)  Exact salary dependent on experience

Hours of work - Part time - 28 hours per week (0.8 FTE).  We consider part-time/job-share and flexible working requests

Annual leave - 30 days + 8 bank holidays per year pro rata

Location - This role is hybrid - split between home working and our Bristol office.  You will be required to work a minimum of 50% of your hours from the office each week.

Job purpose

This role will underpin the operation of our fundraising and membership programmes, with a mixture of public facing interactions and focused operational, database work.

Our long-standing membership scheme is an integral part of our fundraising at Action for ME, and we are fortunate to have a generous membership base of over 3,000 loyal supporters. You will be the main point of contact for our members, ensuring they feel valued and connected to our work, as well as supporting efforts to increase our current membership.

You will also be responsible for the smooth running of crucial operational processes for our membership, trading and individual giving income streams, both during fundraising campaigns and day to day. With a commitment to continuous improvement of these systems, you will help us to increase the efficiency and quality of our stewardship, retain our donors and bring in new supporters.

Key duties

Membership

• Be the main point of contact for our members and provide high quality stewardship over the phone, by email and by letter, always ensuring consistent and high-quality communication.
• Be responsible for delivering operational tasks relating to the membership scheme and improving their efficiency. Including, but not limited to, gift importing and processing, data administration, thanking members, processing renewals and sending out renewal reminders.
• Work with the Fundraising Operations Manager and our Senior Supporter Engagement Officer to monitor the performance of the membership programme and support its growth.
• Maintenance and creation of the mailing lists for our membership magazine, InterAction.  Assist with the distribution of the magazine across all channels (post, email, audio).

Individual Giving & Trading

• Ensure that gifts are processed, recorded and thanked appropriately in a timely manner; and that database records are kept up to date, in line with fundraising data regulations.
• Assisting with the administration of our Winter and Spring raffles and Lottery programme.
• Work with the Fundraising Operations Manager and the wider team to maximise fundraising potential using data and donor insights/feedback.
• Maintain a high standard of data quality and record keeping on our database, ensuring our fundraising processes and procedures are applied in line with all regulatory and governance requirements including GDPR and those of the Fundraising Regulator.
• Processing all outgoing post for the Fundraising team, including online shop orders, from our Bristol office. Complete other office-based tasks as required.  You will be required to work at least 50% of your hours from the office.
• Work alongside the fundraising team to deliver our strategy and workplans, including involvement in projects and fundraising campaigns as required.

Other duties

• To attend and contribute constructively to team meetings and other meetings as required
• To positively promote the work and activities of Action for ME at all times
• To contribute to the team’s overall strategy delivery, annual planning and budgeting.
• To undertake any other reasonable activity in line with the responsibilities of the post as requested by the Fundraising Operations Manager, Director of Fundraising & Development or the Chief Executive.
• Act as an advocate for the Charity and its work.

Person Specification

Experience and knowledge

• Demonstrable experience in building relationships with customers or stewarding supporters and donors.
• Experience using Microsoft Excel for work, including basic excel functions, basic formulas and list tools.
• Experience of using a CRM database, preferably Raiser’s Edge
• Minimum 2 years previous fundraising experience (desirable)

Skills and Behaviours

• A confident multitasker who is comfortable dealing with a variety of enquiries and managing a varied workload.
• Excellent verbal communicator, skilled in engagement, empathy and interpersonal skills.
• Excellent written communication skills including creating reports to measure progress.
• Ability to use own initiative, solve problems, work independently and to work well in a team.
•  An understanding of data protection including UKGDPR
• Strong IT skills, including the ability to use Microsoft Office, databases and web-related programmes and software.
• An understanding of ME and the impact on people affected by it (desirable).

Attitudes and values

• Enthusiasm
• Integrity
• Resilient

Key competencies

• Effective communicator
• Results driven
• Attention to detail

Community & Events Fundraiser

Location: Central Lancashire (Chorley, moving to Leyland), with hybrid and flexible working.
Hours: Full-time, 35 hours per week.
Contract: Permanent.
Salary: £29,000 starting salary, negotiable for candidates who can demonstrate exceptional skills and experience.
Application deadline: 10am, 26 January 2026.
Interview date: 5 February 2026.

Make a Difference in Lancashire

Lancashire Mind is an award-winning, independent mental health charity supporting over 10,000 people each year. Our vision is a Lancashire where everyone achieves the best mental health and wellbeing possible. We’re real, bold, caring, open, and grounded in lived experience, working to challenge stigma and support our diverse communities.

About the Role

As our Community & Events Fundraiser, you’ll:

• Plan and deliver a calendar of fundraising events, including Club Feelgood, Solstice Walk, Lancashire Three Peaks, and Mental Elf.
• Support and inspire individuals and groups to fundraise for Lancashire Mind.
• Build strong relationships with supporters, volunteers, and partners.
• Develop new fundraising opportunities and help grow our supporter base.
• Work closely with the fundraising and marketing teams to promote events and thank supporters.
• Enjoy a varied role with a mix of office, home, and community-based work across Lancashire.

What We Offer

• 25 days annual leave plus bank holidays and extra days at Christmas (pro rata for part-time).
• Flexible and hybrid working, with equipment provided.
• Workplace wellbeing scheme, annual wellbeing half-day, and Employee Assistance Programme.
• Pension scheme with matched contributions up to 6%.
• Learning and development opportunities.
• Supportive, inclusive, and friendly team environment.

Who We’re Looking For

We want someone who:

• Is passionate about improving mental health and wellbeing.
• Has experience in fundraising, events, or transferable skills.
• Enjoys building relationships and working with diverse communities.
• Is organised, creative, and a great communicator.
• Shares our commitment to equity, diversity, and inclusion.

Lancashire Mind is committed to fighting racism and other forms of oppression. We want to be a great employer for all our staff, regardless of their background or characteristics. We recognise that not everyone is the same and that different people will require different support to fulfil their potential. We want to ensure Lancashire becomes a place of greater equity and inclusion. One thing we can do to work towards that goal is to ensure that our staff team is representative of the diverse communities across Lancashire, and particularly those communities we know face mental health inequalities. We particularly encourage applications from those communities and from anyone with experience of living with a mental health condition. 

Please note: Lancashire Mind follows Safer Recruitment practices and have a commitment to safeguarding people who use our services. Therefore, this role is subject to an enhanced Disclosure and Barring Service (DBS) check so all applicants must be willing to undergo the check. If invited to interview, we will ask you to provide evidence of your qualifications and right to work in the UK. 

For more information about this role, please download the attached recruitment pack

 

Are you ready to coordinate partnerships that bring researchers together and accelerate progress in MND research?

We have a brand-new opportunity for a Research Partnerships Coordinator at the Motor Neurone Disease (MND) Association. You will be central to ensuring that vital research partnerships and collaborative projects deliver impact without delay. As Research Partnerships Coordinator, you will support the organisation of research activities and events that connect researchers and partners, helping manage the resources that underpin progress in MND research. Every detail you coordinate contributes to making each day count for people living with MND.

Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office at least 1 day per week.

Key Responsibilities:

• Provide day-to-day coordination and administrative support for research partnerships and programmes.
• Maintain programme files, timelines, risk logs, and governance documents to ensure accuracy.
• Support the preparation of contracts, financial schedules, milestones, and governance paperwork.
• Monitor partner deliverables and follow up on outstanding documentation or information.
• Assist with preparing reports, summaries, and updates for internal teams.
• Support procurement processes, purchase orders, invoices, and budget monitoring.
• Help plan and deliver workshops, roundtables, and partner visits.
• Provide operational coordination for the Association’s biological and data resource (MND Collections), including enquiries, access requests, and governance documentation.

About You:

• Degree-level qualification in biomedical or related science.
• Experience of working in a research or academic environment.
• Strong organisational and administrative skills, including project coordination.
• Good written and verbal communication skills, with experience supporting events or collaborative activities.
• Ability to build and maintain positive working relationships across teams and organisations.
• Knowledge of grants, funding, or research partnerships activities.
• Ability to understand data or sample governance in biomedical research.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description and further information about working for the MND Association is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

If you are ready to apply your skills to a role where organisation and collaboration drive progress, apply now to be our Research Partnerships Coordinator.

Reward Manager

A place to drive change

Location: Bradford, Stockton, Burnley or Peterborough, Hybrid, 2-3 days a week with travel as required for team meetings.
Salary: £58,242 per annum
Contract Type: Permanent,
Hours: 35 hours per week, Monday – Friday 9am to 5pm.

We’re on a journey of transformation. We’re finding new ways to achieve our purpose of providing families with affordable, sustainable and safe homes. We’re innovating for our customers and to create a thriving workspace that supports everyone.

We’re a team of passionate, dedicated people, working to drive change for the better. We’re building something special here and we want driven, creative people to join us.
If you’re looking for a career where you can be part of change, share your ideas and help us transform, there’s never been a more exciting time to join us and shape our future.

Join Our Award-Winning People Team as Reward Manager

Are you ready to shape the future of reward and recognition in an organisation with a strong social purpose? This is an exciting opportunity to join our award-winning People, Culture and Development team, where we’ve just launched our Framework for Fairness and are pushing even further to enhance retention, wellbeing, and recognition.

As Reward Manager, you’ll lead on creating fair, transparent, and values-led reward practices that make a real difference for colleagues. You’ll manage pensions projects, influence external partners to secure the best reward offering, and drive continuous improvement across pay frameworks and benefits. Your work will directly support our Head of Organisational Development & Culture in delivering initiatives that champion wellbeing and recognition, ensuring Accent remains a great place to work.

This future-focused role is perfect for someone who understands pensions, is passionate about colleague experience, and thrives on collaboration. You’ll use data-driven insights to inform decisions, support pay gap reporting and ensure quality assurance on pay practices. By aligning reward with our core values (Smart, Driven, Caring, Inclusive) you’ll help us deliver meaningful benefits that support engagement, performance, and our EVP.

If you want to be part of a team that’s shaping fairness, driving innovation, and making a tangible impact on people’s lives, this is your chance.

Salary

The spot salary for the Reward Manager role is £58,242 per annum for those who meet all role requirements. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.

About you

• CIPD qualification (Level 5 or above) or equivalent experience.
• Proven experience in reward, compensation and benefits management, or a related HR role.
• Strong knowledge of reward strategy, pay benchmarking, and job evaluation frameworks.
• Extensive experience of managing pension administration.
• Sound understanding of employment and pension legislation.
• Experience in managing pay review and reward cycles, including modelling and governance.
• Excellent analytical skills with the ability to interpret and communicate complex data clearly.
• Skilled in stakeholder management, with the ability to influence and build trust at all levels.

A place to build a future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) – an extra day’s leave to celebrate your birthday and the option to purchase more – a cash health plan, car leasing scheme, retail & gym discounts, and a dedicated day to volunteer for a cause that matters to you.

And because we believe in supporting you now and in the future, this is a place to plan for your future – with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.

We’re committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may also have experience in the following: Reward Manager, Compensation and Benefits Manager, Reward and Recognition Lead, Reward Specialist, Pay and Benefits Manager, Total Rewards Manager, Remuneration Manager, Reward Business Partner, Compensation Analyst, HR Reward Consultant, HR analytics, CIPD Level 5 / Level 7, Employment legislation, HR policy and compliance, Reward frameworks, Reward and performance alignment, People, Culture and Development

REF-225 829

We are seeking a full-time Training and Development Associate to develop, pilot and deliver a range of training programmes in 2026. These programmes will be developed from the findings of two key research reports from 2025. Our flagship Shattered Britain report outlined the seven segments of Britain today, while our Progressive Activists report delved deeply into this segment’s views and beliefs. The training programmes aim to:

• Equip Progressive Activists with the tools and strategies to build broad coalitions and campaign effectively informed by deep knowledge of public opinion.

• Help leaders and boards manage progressive, values-driven workforces, ensuring alignment between organisational mission and staff culture while maintaining effectiveness.

• Help managers understand the diversity of public opinion on a range of issues, as well as wider trends and drivers of public opinion, and learn how to use the seven segments to understand and reach new audience

The Training and Development Associate role involves the following indicative duties:

• With the Deputy Director (Strategy and Development), launch More in Common UK’s training arm, ensure all training programmes are high-quality, impactful and - in the long-run - commercially self-sustaining.

• Develop More in Common UK’s training programmes, creating a suite of training materials with advice and support from external partners and contractors where necessary.

• Deliver directly, and support others to deliver, at least 20 in-house training programmes and 6 ‘open-access’ training programmes in 12 months.

• Train over 700 individuals in 12 months, with more than 90% rating the training highly effective.

• Design and implement a robust approach to monitoring and evaluation for our training programmes.

• Ensure all training programmes are underpinned by robust, up-to-date research from More in Common’s work.

• Contribute to More in Common’s wider thought-leadership and political engagement.

• Ensure that More in Common’s UK outputs are of the highest quality and genuinely lead to impact in line with our mission.

• Lead the marketing and outreach to external partners and organisations to secure new business and customers for the training programmes.

• Work with colleagues to build opportunities for training into larger research projects with external partners.

• Design and deliver webinars and short insights products to disseminate our latest insights and research to partners and the wider eco-system.

• Support and collaborate with colleagues on a range of quantitative and qualitative research projects for More in Common’s own thought leadership work and our client/partner work.

• Represent More in Common's work and values to a wide variety of external organisations, acting as a public face for people to learn about our research.

• Any other tasks as reasonably required from time to time.

The Training and Development Associate will work closely with the UK Team across our core areas of research, communications, partnership, and client work. More in Common UK is a small team with a start-up culture where everyone is expected to execute a range of responsibilities, though the Training and Development Associate will focus on launching and making a success of More in Common’s new training arm.

We have initial funding to appoint a Training and Development Associate on a fixed-term (12-month) contract. However, subject to the success of the training programmes, their potential commercial viability and/or further funding, our hope would be to extend or make permanent the role.

QUALIFICATIONS AND EXPERIENCE

• Considerable experience in delivering high-quality training programmes. 

• Experience in designing or updating training materials, particularly drawing on robust research.

• Experience designing monitoring, evaluation and learning frameworks for training.

• Strong public speaking and facilitation skills

• Some experience with and understanding of quantitative and quantitative research methods.

• Experience producing written content that is engaged with wider political or social debates, and grounded in robust research.

• A deep understanding of UK politics and the role research and communications play in shaping public policy outcomes. 

• An ability to manage projects from start to finish, handling both budget and time management, and dealing with large and complex clients. 

• An entrepreneurial mindset and a track record of spotting opportunities to secure new work.

• The ability to manage tasks and projects independently and in a team - from inception through to delivery and evaluation 

• A hunger for disseminating More in Common’s research to new audiences.

The above is an indicative guide to what we’re looking for, but you do not need to meet every bullet point listed. We are open to a diverse range of experiences, backgrounds and skillsets.

OTHER INFORMATION

With over 70 staff across six countries, each member of our team makes a vital contribution to our impact, and we put a strong emphasis on team selection and values. We look for people who: 

• Are curious, rigorous, restless, energetic and creative

• Are able to think ahead and get big stuff done

• Are committed to a process of ongoing learning

• Have direct experience with and understand people from different perspectives and backgrounds

• Are excited to do work that works across political divides and that promotes shared national identities

• Are interested in reaching left behind communities

• Are excited to work with heart as well as head

• Want to be part of finding practical solutions

COMPENSATION AND CONDITIONS

Competitive salary (£35,000-£40,000) plus excellent benefits including private health insurance, generous leave policy, and a personal learning and growth budget.

DIVERSITY AND INCLUSION

We will have a better chance of uniting divided societies if our team reflects a broad range of social and cultural backgrounds, beliefs, political opinions, and life experiences. We particularly encourage applications from underrepresented and minority communities.  

HOW TO APPLY

Applications should include:

• a short cover letter (max. one page)

• a CV

• a separate Word document describing a piece of training or public speaking you have delivered in the last few years, and what made it effective (max 200 words). 

Initial screening calls will take place w/c 12 January, with interviews w/c 19 January. We aim to appoint by w/c 26 January.

This is a unique chance to combine clinical expertise, leadership, and compassion in a role that can make a genuine impact on people’s lives.

Together, we improve the lives of local people affected by cancer.  We provide wraparound holistic support, information, education and wellbeing services to people affected by cancer across Norfolk and beyond.  As demand for our services continues to grow, we are seeking an exceptional Director of Charitable Operations to join our Executive Leadership Team. In this pivotal role, you’ll help shape the future of our work and ensure we continue improving the lives of local people affected by cancer.

About the Role

As a key member of Big C’s Executive leadership team, you will bring a specialist knowledge of cancer and act as an ambassador for the charity in this area of expertise.

You will serve as the clinical lead for the charity with leadership and management responsibilities of our Cancer Support Centres and Hubs, our Health Academy programmes, and of the teams that deliver them.  This includes collaborating with internal colleagues and external partners to ensure the delivery of high-quality, sustainable services for anyone affected by cancer.  An example we are proud of is the practical help with social and financial concerns through our Citizens Advice welfare advisors.

You will also support the Chief Executive with the strategic development and direction of Big C’s cancer support services and health academy programmes. This role requires clinical expertise and demonstrable experience to successfully lead the delivery of Big C’s charitable operations to meet rising demand.

On occasion, like other members of the Executive team, you will be required to deputise for the Chief Executive in their absence.

Location: You will be based in Big C’s office in Centrum, a bright and modern building on Norwich Research Park. Informally, some home working is possible, but you will need to work from the office and other Big C sites regularly.

Hours: 35 hours per week

Salary: £60,000 to £65,000 per annum (subject to skills and experience)

Contract: Permanent

About You

You will be an experienced clinical leader with a strong track record of operating at a senior level, ideally within healthcare or the charity sector. Above all, you will share Big C’s commitment to ensuring that people affected by cancer receive outstanding care, support and education when they need it most.

You will bring:

• Recognised clinical expertise and professional registration, with demonstrable experience in cancer care or related services.
• Strategic leadership experience, with the ability to translate vision into practical, high-quality service delivery.
• Strong people leadership skills, with a compassionate, inclusive and values-driven approach.
• Experience of governance, safeguarding and working effectively with Boards or Trustees.
• Financial and commercial awareness, including budget management and income generation.
• Credibility and confidence to represent Big C with partners, funders and stakeholders.

About Big C

Big C is one of East Anglia’s largest cancer charities, having raised £50 million in 45 years. Each year, our supporters help us raise around £3 million to support people affected by cancer in our community.

We provide holistic care through Cancer Support Centres and Hubs, as well as online and telephone support via our Virtual Support Centre. Income comes from donations, local businesses, grants, legacies, and 12 charity shops across the region.

Why Big C?

Committed to equity, diversity, and inclusion, Big C was recently awarded Gold Accreditation for the third time running in the Best Employers Eastern Region 2025 and offers a supportive environment that values wellbeing and work/life balance.

Our benefits include:

• 33 days holiday (FTE, including bank holidays)
• 5% employer pension contribution
• Company sick pay and life assurance
• Health Cash Plan and Employee Assistance Programme
• Cycle to Work Scheme
• Some hybrid working with some flexibility in hours
• Opportunities for professional development

Apply Now

Closing date for applications: Monday 26 January 2026

Please take a look at the vacancy pack for further information and the job description. 

When applying, please complete the online application fully.  Information to support your application can be in your attached covering letter or as indicated in the application. 

If you prefer to apply in a different way or require information in an accessible format, please contact Caroline Roberts, People Manager.

Big C are committed to safeguarding and promoting the welfare of vulnerable adults, young adults and children and expect all staff and volunteers to share this commitment. 

This role requires an enhanced Disclosure and Barring Service (DBS) check and a barred list check. Additionally, your application plays an essential part in our choosing the right person for this position.