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Top job
The Children's Trust, KT20, Tadworth (On-site)
£23,400 per annum pro rata - £12 per hour
An exciting opportunity has arisen for a Housekeeping Assistant to join our Housekeeping Team working weekday evenings.
Posted today
Merlin Neuro Therapy Centre Ltd, Saint Austell (On-site)
£34,000 - £37,000 per year
Dynamic Fundraising Lead to deliver the charity's income generation strategy. Strategic thinking, budget busting, inspirational leader.
Posted 5 days ago Quick Apply
Cherry Lodge Cancer Care, Barnet (On-site)
£35,393 - £42,618 per year pro rata
This is an exciting opportunity for an experienced & dynamic Cancer Information Specialist Nurse to join our friendly and dedicated team.
Posted 3 days ago Quick Apply
National Eczema Society, Westminster (Hybrid)
£40k per year
Posted 3 weeks ago Quick Apply
Closing in 3 days
The Fire Fighters Charity, Basingstoke (Hybrid)
£37,133 per year
Can you deliver engaging, creative, data-driven marketing campaigns to our beneficiaries and supporters in the UK’s fire services community?
Posted 6 days ago
Closing in 7 days
Breast Cancer Now, Multiple Locations (Hybrid)
£28,499 to £33,893 per annum (subject to location)
The research communications and engagement team at Breast Cancer Now makes breast cancer research accessible and engaging to everyone.
Posted today
Closing in 7 days
Londonwide LMCs, WC1H, London (Hybrid)
£25,000 plus benefits
An exciting opportunity has arisen to join us in a newly created administrative role to increase capacity in Londonwide LMCs.
Posted 1 week ago
Coeliac UK, High Wycombe (On-site)
£12500.00-£14000.00 per year
Posted 4 days ago Quick Apply
Page 5 of 10
London, Greater London (Hybrid)
£24,500 - £27,500 per year
Full-time
Contract (5 month contract)
Job description

Supporter Donations Assistant

Fixed term contract – x2 positions available for 5 months from 1st August – 31st December 2024

Full time (34.5 hours) - we are open to a conversation about how you work these hours

Location - Split between home and our London Office : minimum 1-2 days per/week in the office - *training provided in London office

London: £24,500 - £27,500 per/annum

National (home-based): £21,528 - £24,000 per/annum

Looking to gain behind-the scenes, operational supporter care experience within a large and successful charity? Keen to contribute to the work of a busy, friendly, and high-performing team? We have the ideal role for you...

About the role

The Supporter Care department is looking for a Supporter Donations Assistant to join our Supporter Donations Processing team for our Peak Season – this role becomes available each year to help us with the influx of donations we have around our headline fundraisers including Coffee Morning, Go Sober and our Macmillan Ball.

You’ll be accurately processing high volumes of manual income from various payment methods, inputting donations from our supporters on our income allocation system, creating meaningful personalised thank you letters and cards. In addition, you will undertake a range of admin duties in general support of the smooth and effective operation of Supporter Donations as a whole.

You’ll be working across multiple systems – CRM, SMS (internal income system), Sharepoint, DotDigital, Raisers Edge, Microsoft Outlook & Office and be expected to use initiative to follow internal process maps and documents to independently complete your work. We’re always open to doing things better, so welcome a proactive approach to efficiencies that we can make in the team.

You may also be required to work with our two other teams within Supporter Donations – Donations Queries & Gift Aid to assist them in resolving queries from our supporters and helping to process and claim Gift Aid sponsorship forms.

You will liaise with stakeholders across the organisation including our Finance team, colleagues across Supporter Care, Relationship Fundraising Managers and product teams in order to accurately thank and process supporter donations received by Macmillan across all channels, process event registrations & donations and restrict income where required. You will be delivering recognisable, high quality Macmillan correspondence in line with Brand and Strategy guidelines and messaging.

Initial training is due to be delivered in the London office - arrangements to be discussed dependent on contractual location

We would love to hear from people who:

· Passionate about delivering high quality supporter correspondence in line with Macmillan’s brand and tone of voice

· Driven to meet and exceed targets and always meet deadlines

· Have excellent attention to detail and ability to deliver accurate work in a timely manner

· Happy working independently on repetitive tasks and can cope with high-volume data processing

· Are able to distinguish and deliver supporter and internal teams requests

· Able to pick up new technical systems and complex processes quickly

· Excited to work flexibly within a large, fast-paced team

Recruitment Process
Application deadline: 31st May

First interview dates: w/c 3rd June

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

Posted by
Macmillan Cancer Support View profile Company size Size: 501 - 1000
Posted on: 17 May 2024
Closing date: 31 May 2024 at 23:59
Tags: Advice, Information