Family Support Coordinator

Ready to take your family support practice further?

You already know how to build trust with a family facing hard times. You can assess needs, spot risk and follow safeguarding procedures with confidence. You’re comfortable working alongside social workers, health visitors and early help teams. Now you want a role that builds on that experience and broadens it.

As a Family Support Coordinator, you’ll keep your own caseload of families with children, mostly under five. You’ll also take on the wider responsibilities that open up a long-term career in family services: supervising trained volunteers, leading groups, and representing Home-Start with local partners.

What you’ll be doing

• Assessing and supporting families. You’ll carry out needs and risk assessments, give short-term direct support, and keep accurate case notes and outcomes data.
• Managing safeguarding. You’ll follow safeguarding procedures at all times and work closely with statutory and voluntary services.
• Matching and supervising volunteers. You’ll pair families with trained home-visiting volunteers, review progress, give ongoing supervision and help run volunteer training.
• Running groups for parents and children. You’ll lead parenting workshops, stay-and-play sessions and a year-round programme of family activities, including during school holidays, when families often have the least support.
• Working with partners. You’ll build relationships with children’s centres, family hubs, schools and community organisations across Brent.

About 70% of the role is home visits and community-based work.

What you’ll bring

• Proven experience of supporting families with complex needs in a family support, early help, social care, casework or similar community setting. This includes holding a caseload, assessing needs and recording outcomes.
• A sound working knowledge of safeguarding and child protection, ideally including making referrals and working with other agencies.
• A trauma-informed approach and experience of supporting families affected by SEND.
• An understanding of child development and early years milestones.
• The ability to plan and lead inclusive group sessions for parents and children.
• A full UK driving licence and regular access to a car (essential).
• Flexibility to work occasional evenings and weekends. This is not a term-time-only role, so you’ll need some availability during school holidays.

Why join us?

You’ll be part of a supportive, experienced team led by our Family Services Lead. You’ll get regular supervision and be encouraged to keep developing professionally. Experience in volunteer supervision, group work and partnership working is exactly what’s needed for senior and management roles in family services, and this role gives you all three.

This post is exempt from the Rehabilitation of Offenders Act 1974 and requires an enhanced DBS check.