Permanent Housing And Homelessness Jobs
Customer Service Advisor (x4)
Hours: 35 hours (full time)
Location: ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR / Hybrid working possible.
Salary: £29,332
Contract: Permanent
We are looking for 4 confident, customer focused individuals with great administration and interpersonal skills to join one of our three teams (Income Recovery, Housing or Homeownership).
You don’t need to have worked in Housing before, but you should have experience of in a customer focused environment and have excellent administration and IT skills.
About Islington & Shoreditch Housing Association (ISHA)
We are a small but ambitious housing association at a critical juncture. Our ambition is for the communities we are anchored in and exist to serve, and we have done and achieved much over the past few years. But in these challenging times we know we’ll achieve nothing unless we are equally ambitious for our own people.
Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to bring, and be, their best self to work.
We can’t be a brilliant landlord if we don’t partner with brilliant colleagues. Could you be one of them and be trusted to make the difference?
If this sounds exciting, we want you on our team. Please do apply.
Please note: We can only accept applications from candidates with eligibility to currently work in the UK.
Deadline: Monday 17 June 2024 at 12:00pm.
Interview: Tuesday 25 June 2024 in person at 102 Blackstock Road.
Interested?
If you would like to find out more, please click the apply button. You will be directed to where you can complete your application for this position.
Staff Benefits
We’ll offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years’ service), eye care vouchers, a cycle to work scheme and other great benefits (see attached). We have an evolving wellbeing offer, that is being developed following employee feedback, and we will invest in your professional development with on-going training and career development opportunities.
Inclusion and Diversity
We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that passionate commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remains at the heart of everything we do.
Asking for adjustments
ISHA is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, please contact us.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Accountable to the Centre Manager, and as part of the Key Worker Team, you will be responsible for the primary support of an identified group of service users. Meeting regularly with service users you will ensure their physical, emotional and spiritual wellbeing and progress through the Teen Challenge programme, as identified by a mutually agreed personal development /support plan, and with a person centred approach. You will also take an active role within the TC teaching curriculum developed to equip service users with life skills and insights required for successful living.
End date for applications: 28/06/24
As Teen Challenge UK is a Christian organisation, this post carries an Occupational Requirement in line with Equality Act 2010. Please note that one reference must be from your church minister or leader to endorse your live and active Christian faith and commitment. Successful applicants for this post will require membership of the PVG scheme and registration with the SSSC.
The client requests no contact from agencies or media sales.
Location: Scorex House, Bradford – hybrid
Contract Type: Full Time, Permanent
Salary: £63,210 per annum
Hours: 35 hours per week
Are you a qualified Accountant that’s passionate about using your technical knowledge to influence business decisions? As our client's new Technical Reporting Accountant, you’ll be responsible for the preparation of and consolidation of management and statutory accounts and reports, taking a holistic view of the data produced and how this impacts their customers.
About the role and person:
- 35 hours per week
- Permanent
As their Technical Reporting Accountant, your key areas of responsibility include:
- Preparation of statutory accounts and annual FVA regulatory returns for Homes England for Group,
- Reviewing and updating Group accounting policies, ensuring they are compliant with Housing SORP, Accounting Direction and relevant accounting standards,
- Preparation of consolidated monthly management accounts and reports
- Planning and organising the annual budget setting and subsequent forecasts for all Group entities in line with the financial and corporate strategy objectives.
With an Assistant Technical Reporting Accountant reporting into this role, it’s important that you have the ability to lead and develop others. You’ll also work closely with external stakeholders including auditors.
Do you have what it takes to be their Technical Reporting Accountant?
You’ll have:
- A recognised Accountancy Qualification (CCAB).
- Experience of management accounts production and reporting.
- Experience of statutory and regulatory report development
- Great analytical and report writing skills with the drive to take ownership and seek solutions.
- Excellent communication skills and the ability to build strong relationships with stakeholders at all levels.
- Previous experience of team management and development.
- Experience and knowledge of complex financial accounting systems.
Ideally, you’ll also have:
- An understanding or experience in the social housing sector.
- A working understanding of Unit 4 finance software or similar Housing Finance systems.
- A working Understanding of Active H
Location: The successful candidate will be required to live within a commutable distance to either their Bradford or Peterborough office. They’re a keen promoter of agile working and encourage the use of working from home, as long as they meet their customer’s needs.
They’ll provide you with the equipment and software that you’ll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.
Salary: The spot salary for this post is £63,210 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.
What will you get from them?
In addition to a competitive salary, they also have a focus on employees’ development. They support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.
You’ll also receive:
- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover.
- Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion).
- Employee Assistance Programme.
- "Hapi" Benefits App with multiple discounts.
- Cycle to work scheme.
Who is our client?
They own around 20,400 houses across the North, East and South of the country. They are home to over 41,000 customers. They exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older or more vulnerable – their customers come first. They are always at the very heart of their business.
If you feel great about putting customers first, then they feel great about you joining the team.
And they are a team. They live and breathe their values – they are Smart, they are Driven, they are Caring and they are Inclusive – are you? If you can do what’s right and challenge what you think is wrong, relish the opportunity to work with some fabulous colleagues to improve the customer experience and make sure they keep to their promises, then you are the person they are looking for.
Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated.
Please note candidates must have current eligibility to live and work in the UK, this position is not eligible for visa sponsorship.
Join them and start your own journey with our client. They aim to be number one, and you could help them get there.
You may have experience in the following: Statutory Accounts Accountant, Management Accountant, Financial Reporting Accountant, Accounts Payable/Receivable Accountant, Assistant Technical Reporting Accountant, etc.
REF-214 528
Do you want to shape the future direction of one of the UK’s leading homelessness charities by leading the strategy and research agenda?
The Policy, Strategies and Research team is central in ensuring the voices of people experiencing homelessness are heard and represented, used alongside data and evidence gathered from our work we can advocate for positive change across the UK.
We are now looking for a Strategy and Research Manager to join the team and coordinate our internal strategies, using insight to help us drive forward our practice and setting a clear forward direction across a range of functions. Key responsibilities will include:
- Leading the research agenda with input from senior colleagues, an understanding of the organisations’ priority areas and the experiences and perspectives of our services and the clients and partners who use them.
- Ensuring a solid evidence base on which to build through the commissioning and use of high quality research.
- Bringing together all functional strategies across St Mungo’s ensuring they are comprehensive, concise and coherent and support us to move forward and continuously improve what we do.
- Monitor the delivery of the St Mungo’s 2024-2030 organisational strategy, ensuring that the strategic goals are being delivered, reviewed, and refreshed in response to necessary factors.
In this role you will be required to work flexibly for at least 2 days per week from our Central Office in Tower Hill, London. This allows for in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations.
About you
We are looking for a solution focused individual who has experience of successfully developing and implemented cross-organisational strategies, policies and initiatives.
- You will demonstrate your experience of planning, designing and delivering research projects intended to influence operational change and public policy.
- You will have developed the skills required to engage large multi-disciplinary teams to bring together expertise and focus on clear aims and objectives.
We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
Closing date: 10am on 18 June 2024
Interview and assessments on: week commencing 1 July 2024
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Workplace
- Great Pay and Other Benefits
People Operations Manager
High Wycombe + Hybrid Working (2 days per week in the office, 3 days working from home)
£55,000 + Excellent Benefits
Our client builds and maintains homes where people can thrive. In the People team, they create and maintain a working environment which supports their employees to do the same. Their team provides excellent services to their colleagues which enables them to attract, retain and develop colleagues with the knowledge, skills, values and behaviours we need as a business to deliver the stated vision the organisation's future. Their People practices are underpinned by robust policies and procedures which enable us to be an employer of choice for a diverse pool of talent.
As a senior leader in the People team, the People Operations Manager is responsible for all administrative aspects of the employee lifecycle, leading a team of experienced co-ordinators to deliver an excellent colleague experience. This includes HR systems, processes, and timely and accurate administrative and payroll processing, ensuring compliance with all legal and regulatory requirements as well as internal policy and best practice. The People Operations Manager works closely alongside the AD – People and business partners in building relationships across the organisation to understand wider business priorities and context and create people solutions to achieve the best organisational outcomes, whilst supporting the full employee lifecycle.
What they are looking for:
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A leader who is energised by collaboration and driving improvements in the employee experience, both digitally and in person.
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An experienced systems administrator and process designer who can audit and review systems architecture and process design to further leverage systems to automate processes and drive self-service, helping us make the best use of our resources.
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A degree / CIPD qualified HR professional with experience of operational and payroll management.
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A strong manager who can coach and develop our valued team members.
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A data champion who can produce MI and insights to aid decision making.
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Significant experience of using MHR iTrent HRIS with system administration knowledge
What they can offer in return:
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Hybrid working with a minimum 2 office days a week to collaborate with the team and colleagues at their head office in Wooburn Green, Buckinghamshire
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Excellent benefits, with 25 days holiday (plus bank holidays and option to purchase 5 more), DC pension, health cash plan (value up to £1,800 per year), EAP, 1 hour personal wellbeing time a week and more.
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Personal and professional development, opportunity for further study, qualifications, project work, mentoring and coaching.
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A 2* Best Companies employee experience and explicit commitment to driving improvement to build on this success.
The vacancy
As a Community Safety Specialist, you will manage a full range of community safety casework, ensuring Peabody’s Community Safety Service is delivered within agreed timeframes, collaborating with internal and external partners to ensure compliance with all necessary protocols, keeping accurate records and maintaining risk assessments.
1 day is required in the office and the rest is spent between working from home and visiting estates/areas you work in. The patch you will cover will be mainly based in Bedfordshire to Buckinghamshire but could cover Cambridgeshire and Hertfordshire depending on where the resource is needed.
*This job is being advertised as Anti-Social Behaviour Officer but on appointment your job title will be Community Safety Specialist.
What we’re looking for:
- Have you worked in community safety or ASB teams?
- Do you have a good understanding of key issues and effective solutions?
- Do you have a good understanding of relevant legislation and community safety solutions?
- Strong communication and interpersonal skills? Can you influence, negotiate, and persuade?
- Track record building effective partnerships with agencies?
- Do you have experience in a proactive, innovative, and solutions-focused approach to resolving community safety issues, showcasing problem-solving skills and efficient customer and neighbourhood support?
If so, this role is perfect for you!
Here at Peabody, we have an opportunity for a Community Safety Specialist to join us on full-time, 6-month fixed term contract basis.
A bit about the role:
Manage a caseload of medium and high risk anti-social behaviour cases, developing and maintaining expert knowledge of ASB prevention and collaborating with key external partners through creating effective relationships, (including Police and Local Authorities) to resolve local community safety issues.
Engage with Peabody’s internal and external legal teams on complex cases, preparing documentation and where needed representing Peabody at Court and external meetings.
You will provide our Neighbourhood Managers with advice, support and all necessary tools and tactics to remedy cases with a key focus on prevention, intervention, and enforcement when necessary.
Collaborate with colleagues in Customer Services and Communities team to identify support needs, accessing relevant agencies for both victims and perpetrators of anti-social behaviour, completing referrals to mediation and other support services as appropriate.
This role will require a Basic DBS check, a full UK driver’s licence and access to a vehicle.
A bit about us:
It started over 160 years ago with one man’s desire to improve the lives of poverty-stricken Londoners.
Today, we have 107,000 homes and 220,000 residents across London and the Home Counties and around 20,000 care and support customers. But the desire remains the same – to create homes and communities where people can flourish.
Here just a few of the benefits for working at Peabody:
- Flexible and hybrid working (depending on the role)
- Up to 30 days’ annual holiday plus bank holidays
- Competitive salaries that are benchmarked regularly against current market rates
- Two additional paid volunteering days each year
- Flexible benefits scheme, including family friendly benefits and access to a discount portal
- 4 x salary life assurance
- Up to 10% pension contribution
Are you ready to apply?
PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.
To be considered for the position of Community Safety Specialist, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role.
Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received.
Closing Date: 17 June 2024
Interview will take during week commencing 24th June.
Are you interested in working for a charity that makes a real difference to the lives of vulnerable adults?
This role involves making sure the assessment centre satisfies health and safety standards that are expected in regards to cleanliness. This role is hugely important in making difference to our clients who have just come inside after rough sleeping. You will be part of a team that is achieving positive outcomes to support the vulnerable adults in their recovery and move on. You will play a vital role in providing high standard cleaning in the building.
In this role you will:
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Provide cleaning to all areas of the building including some bedrooms and communal areas.
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Complete regular inventories of materials and inform management of when items are running low so that they can be ordered. Pass repairs in to the Housing management part of the team.
Work to a cleaning schedule to ensure all parts of the building are cleaned on a regular basis.
About you
You will have good working knowledge of Health and Safety, a basic knowledge of IT and be comfortable working alone. You will possess effective communication skills and approach your work and clients in a non-judgemental way.
How to apply
Click the ‘Apply Now’ Button at the top of the page to start your online application form.
To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.
Closing date: 10am on Tuesday 18 June 2024
Interview and assessments on: tbc
We're looking for a kind, compassionate and resilient Head of Service - YP and Ofsted Matrix Lead located at our Head Office in Caledonian Road.
£65,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're part of one team? You'll feel at home here.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
As a key senior leader in Look Ahead, the Head of Service for Housing Related Support will work in alignment with the Director of Housing Related Support, and the wider Senior Management Team to drive performance, quality, business, and financial efficiencies. The role will provide expertise and capacity to support the organisation to deliver is vision and strategic objectives.
The Head of Service will the registered Manager for Ofsted, the strategic and operational lead for Young People services and will ensure delivery of consistent and high-quality performance across the Housing Related Support directorate.
The successful candidate will ensure that all Services are meeting Ofsted regulatory requirements, run effectively, well managed financially and employees are performing at high levels. As Ofsted Lead the successful candidate will play a key role in shaping the ethos of services through developing a culture of high aspiration for young people which is demonstrated through the support, resources and opportunities offered to the young people.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
Leadership Accountabilities:
Develop and maintain a culture that supports collaboration and service improvement whilst behaving like a role model, always displaying Look Ahead's values and behaviours.
Contribute as a key member of Look Ahead's Senior Management Team, leading and contributing to organisational strategic priorities and projects in a solution focused way.
Lead a performance culture and deliver on budget, quality standards and full KPI compliance.
Lead by example, ensuring services are effectively managed by Service Managers and Deputy Managers to deliver excellent, high-quality services to all customers.
Work in collaboration with internal stakeholders to achieve objectives and meet targets.
Ensure all managers are coaching and developing their people resources to ensure the highest level of performance.
Identify and develop talented employees through the PDR process, to meet the organisations commitment to employee succession planning and management development.
Ensure clear and concise communication with teams, setting clear team objectives and being accountable for delivery.
Operational Accountabilities:
Responsible for ensuring Service Managers/budget holders deliver on budget; robust budget management practices, shared learning, increasing commercial capability at management level.
Maximise income through business development and remodelling opportunities.
Be responsible for identifying loss making contracts and lead on negotiations with Director of Housing Related Support to improve financial viability.
Matrix Lead Responsibilities:
Be the Registered Manager for Ofsted.
Lead on developing effective working relationships with each young person's accommodating authority.
Lead on overseeing a workforce plan that ensures employees have the experience, qualifications, and skills appropriate
What you'll bring:
Essential:
The ideal person for this role will have:
Over two years Management experience and knowledge of working with children and young people in the Supported accommodation/ children's homes sector.
Expertise and passion for children and young people.
Understanding of Ofsted supported accommodation regulations.
Have the skills, knowledge, and ability to represent the organisation in a way that promotes both good practice and continuous improvement,
Experience of managing geographically diverse team.
A positive attitude and ability to motivate direct reports.
Proven experience of being a strategic lead across relevant services.
Experience of successfully delivering in a contract and target driven environment.
Proven financial management experience and delivering surplus.
Previous experience of working with support and housing management contracts and agreements
Experience of Safeguarding and responding effectively to serious incidents
Excellent report writing skills.
Experience of successfully leading on new and existing contract negotiations
Experience of leading investigations into serious incidents
Experience of successfully managing and developing teams across geographical areas
Ability to turn organisational vision into reality for front line employees.
High levels of written and verbal communication
Proven influencing and negotiation skills
Excellent prioritisation and organisational skills
Resilience and ability to work effectively in a team as well as self-manage.
Ability to cope with change in a fast paced and challenging environment.
A degree or equivalent. Hold relevant CMI/NVQ Level 4 or other business/management qualification.
Have relevant training and/or specialist qualifications.
For our full job description please visit our website.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about working with women who have complex support needs and
are experiencing homelessness or are you at risk of homelessness?
We are looking for a Support Worker to work as part of a service that provides late-night and early-morning outreach for women who are sex working and supports women who are homeless or at risk of homelessness.
Note: This post is exempt under Sch 9 Pt 1 of the Equality Act 2010 and is only open to female applicants.
Position: Centre Support and Outreach Worker
Salary: £26,800 - 30,800
Hours: Full time, 36 hours per week (Working pattern includes 1 outreach shift per week, which
is carried out between 9 pm and 1 am. Usual working hours are 8.30 am – 4.15 pm)
Contract: Permanent
Location: London, Stockwell
Benefits: The annual leave entitlement is 35 days per year pro rata, made up of eight bank and public holidays and 27 days annual leave. The 27 days annual leave is normally split between 24 ‘bookable’ days and three closure days that fall between Christmas and the New Year
About the role
The Post Holder will work within Spires’ Women’s Service. This service is comprised of:
A dedicated nighttime outreach service to support women who are involved in street-based sex working. This includes follow up work, casework, and multi-agency working.
Centre-based support for women with complex needs who are homeless or at risk of homelessness. This also includes casework and supporting Spires’ Housing and Homelessness team.
Key responsibilities will include:
· Supporting a caseload of clients
· Completing one nighttime outreach shift a week (this is carried out in the Spires car)
· Supporting in the running of Spires’ women’s drop in services
· Supporting Spires’ Housing and Homelessness service where required
· Representing Spires to external stakeholders at multi-agency meetings
· Ensuring detailed and accurate records are kept of all client work.
About you
You will have previous experience of working with people exhibiting complex needs and people experiencing homelessness. Ideally you will have experiencing supporting women with some of the following support needs: substance addiction, mental health needs, domestic violence, no recourse to public funds and sex working.
You will also bring with you the following skills and experience:
· Experience of challenging appropriately and maintaining clear and appropriate boundaries.
· Networking and effectively liaising with specialist service providers or agencies in order to establish and/or improve access to services for clients.
· Sound understanding of the issues faced by women and other individuals involved in sex work.
· Understanding of the legislation around supporting the victims of Domestic Violence.
· Understanding of the effects of trauma on people and how to work in a trauma informed way.
· Good understanding of safeguarding practices in outreach work, social care and/or day centre environment.
· Good understanding of confidentiality and working with sensitive information.
Please Note: The organisation is committed to equality and diversity and welcomes applications from all sections of the community. This post, however, is restricted to women due to the nature of the role. The Occupational Requirement under schedule 9 (part 1) of the Equality Act 2010 applies.
About the organisation
The organisation was established in response to homelessness, which had become a growing concern in Streatham in the late 1980s. Initially providing a hot meal, clothing and advice to those who came for help, they have developed into an organisation that provides a range of services, including the Housing and Homeless Team and Woman’s Team.
The client requests no contact from agencies or media sales.
We're looking for an inspirational person to join us as an Assistant Shop Manager in our Shelter shop in Hampstead Heath. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.
You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time.
This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the role
You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.
About you
- You are a naturally energetic person with an enthusiasm for managing and empowering people.
- Your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.
- We’re looking for someone friendly and personable, who can work well as part of a team and is proficient using Microsoft Office application and other systems used.
Apply to be part of our team and be the change you want to see in society
Any applications submitted without a supporting statement will not be considered
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Community Housing Assistant
£19,299.16 + Car Allowance £484.30 pa (for 26 hours per week)
Burnley – Agile
Part Time, Permanent (26 hours per week)
Closing Date: 9.00am on Monday 17 June 2024
Interviews will take place on Thursday 27 June 2024
About You
Do you have the drive to make a difference by living our client’s values every day to deliver an excellent customer experience?
You'll add significant value supporting their neighbourhood team to maximise their customers quality of life. You'll work with the team to support their residents and communities to help them thrive, delivering a holistic customer service approach.
They are looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving their communities. You will be customer-focused, innovative in your approach and be able to help them implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment.
You’ll be able to:
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Assist colleagues to deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction.
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Provide an efficient and effective administrative support to the neighbourhood team.
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Be a positive ambassador who lives their values everyday through effective partnership working help them achieve their ambitions.
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Be adaptable and brilliant at working in partnership with their customers, colleagues and communities.
So, take a look at their job profile - if you think you’ve got most of what they are looking for, but not everything, they’d still love to hear from you.
About the team
Their team is great (if they don’t mind saying so themselves!) they’re led by their Executive Director of Customer Experience. They work hard, support each other, and also like to have fun!
You’ll be part of their new Customer Experience Directorate – where you'll work as part of their Neighbourhood Team
Salary: £31,133.37 per annum
Location: Edinburgh (flexible working considered)
Hours: Full Time (37.5)
Contract: Permanent
Closing date: Monday 24th June at 11:30pm
Do you have some experience of advice work, preferably with a focus on housing issues, and a real desire to advance your specialist level knowledge? Then join Shelter Scotland as a Housing Rights Worker and you could soon be playing a vital role in helping to identify and resolve the homelessness and bad housing issues facing local communities.
About Shelter Scotland
A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.
About the Team
Our three Communities Teams are responsible for identifying, investigating and intervening in housing and homelessness practice issues. We engage with our local communities to understand the issues people are facing and apply expert housing knowledge, insight and analysis to identify solutions to them. As well as providing advice and advocacy for individuals, we also use our insight, relationships and influence to drive systemic change, always ensuring that Lived experience is at the heart of everything we do.
About the role
As a Housing Rights Worker, you’ll be responsible for delivering high quality housing advice and advocacy in our offices, in community settings and remotely in line with local pressing issues. That will involve developing relationships within communities through a range of interactions, including delivering housing rights workshops. It will also involve engaging, enabling and empowering people with lived experience of homelessness to share their story, give their views and participate in interventions at a local and national level. Influencing a range of stakeholders and decision makers across the housing sector will be important too. And, when it comes to harnessing strong relationships with external partners or recording stories, data and evidence to develop insight that helps us drive systems change, again, well count on you.
About you
Already with some relevant experience, you’re used to working with a variety of internal and external stakeholders, have great time management skills and enjoy collaborating with people from other teams and organisations. The ability to listen to, engage and empower individuals and communities will be key. So will your willingness to challenge practice and hold people to account – including influencing decision makers. Adept at presenting information and arguments in clear and compelling ways, you have a real enthusiasm for delivering workshops and presentations too. What’s more, you’re a creative problem solver with an innate ability to gather evidence and identify insights, issues and trends and are proficient using Word, Excel, email, the internet and in-house CRM systems.
How to Apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Your supporting statement should include responses to the Essential ‘About you’ points below of no more than 350 words each:
1. Confident and effective communicator.
2. Ability to work collaboratively.
3. Enthusiasm for delivering workshops and presentations.
Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
Any applications without a supporting statement that addresses the above points, will not be considered.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.
To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of ourteam and be the change you want to see in society.
Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
St. George’s Crypt provide shelter, support and a safe environment for people who have suffered abuse, addiction and those who are homeless. They offer care, compassion and hope to the homeless and vulnerable members of the Leeds community. This Christian charity transforms lives through their ‘pathway’ service to break the cycle of homelessness and dependency. This is achieved through physical, emotional, and religious support provided 365 days a year.
The Role
The Community Fundraising role is an integral part of the Fundraising team and contributes directly to the long-term income generation strategy of the charity.
Duties will include:
- Delivering agreed income targets across Leeds.
- Working effectively as part of a fundraising team to creatively inspire financial support for the Crypt.
- Increasing the charities profile within the local community and forming partnerships with schools, churches, supermarkets, youth groups and other organisations to contribute to supporting the homeless and vulnerable.
- Creating new ideas to actively engage with the local community of Leeds securing any new initiatives.
The Person
We are looking for an experienced fundraiser with excellent interpersonal and communication skills.
You must be able to work flexibly to maximise opportunities, with the ability to recruit, motivate and manage volunteers and fundraising groups. As well as being confident presenting information, you will be professional and self-motivated.
This role requires travel across the Leeds area; therefore you must have a full UK driving licence, and access to your own transport with business insurance.
Why St Georges Crypt?
The fundraising team work together in a caring, supportive environment. There is the flexibility to manage your own workload, and a strong focus on work life balance.
The charity’s benefits include:
- Free private parking (on a first come, first served basis)
- 30 days annual leave per year, increasing 1 day per year of service to a maximum of 40 days per annum
- Healthcare cashback scheme
- Workplace bike scheme
If this sounds like the opportunity for the next phase of your career, then get in touch! The role is permanent and full-time.
If you think you could be the right person to fulfil the exciting responsibilities of this role, apply here, or get in contact with Charlie or Leanne at Charity Horizons for more information.
Please note: If you would like to submit an application or express your interest in an alternative format such as audio or video upload or require any adaptations for your initial engagement with us, please contact either Jen or Leanne who will be happy to advise on this.
Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.
Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.
We are looking for an experienced Housing Advisor with excellent communication and interpersonal skills who is passionate about enabling people to overcome homelessness and poverty. You will have gained a minimum of two years’ experience of housing advice and casework through paid or other voluntary experience. A legal qualification would be an advantage.
You will be part of a friendly and supportive team of experienced housing advisors and welfare rights specialists. You will use your in-depth knowledge and experience of providing specialist housing advice to provide a structured information, advice and casework service to clients of the centre in housing law, housing options and aspects of welfare benefits that relate to housing and homelessness. You will manage your own caseload and provide advice, support and training to staff who are not specialists in this area to enable them to assist clients with less complex enquiries.
You will be able to draw on the support offered by colleagues from the Centre’s other teams (Assessment and Advice, Immigration, Employment and Learning, Family Services and Supported Accommodation) to ensure that your clients have access to the help need not only to deal with their immediate housing problem, but also to tackle any underlying issues and to build resilience against similar issues arising again.
Please refer to the job description for further information. In your cv and cover letter, please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.
We are committed to safeguarding and promoting the welfare of children. We require job applicants, staff and volunteers to complete a criminal records self-declaration and undertake a DBS check. This role requires an enhanced DBS check. It is an offence to apply for the role if the applicant is barred from engaging in regulated activity. This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974.
Applicants must have the right to work in the UK. We are unable to sponsor visas.
Closing date for applications: Thursday 20 June, 10am
Interviews: 28 June
If you’ve not heard from us three weeks after the closing date, please assume you have been unsuccessful on this occasion.
The client requests no contact from agencies or media sales.
Are you committed about delivering a high quality, client focused service? Are you experienced at motivating a team and now looking for the next challenge? If you answered yes, then this could be the role for you.
About the role:
Our Complex Needs Service is seeking a Service Manager who would like to develop their career with a sector-leading organisation. As our Service Manager, you will provide effective management of a high-support accommodation service for single homeless people in Camden. Residents of the service will be faced with multiple disadvantages, including mental health issues, substance use, and dual diagnosis.
In this dynamic and rewarding role, you will be at the forefront of making a real difference in the lives of our residents. Here’s a closer look at what you can expect:
- Service Delivery and Development: Oversee and enhance the quality of our support services. You will have the opportunity to innovate and shape the service to meet the evolving needs of our residents.
- Service Utilisation: Maximise the use of our accommodation service, ensuring that we are reaching and supporting as many individuals as possible. Your strategic approach will help optimise occupancy and resource allocation.
- Partnership Working: Build and maintain strong relationships with external partners, including local authorities, healthcare providers, and community organisations. Collaboration is key to providing holistic support to our residents.
- Leading a High-Performing Team: Inspire and manage a dedicated team of support workers and staff. Your leadership will foster a positive, resilient, and effective team culture.
- Reducing Social Exclusion: Champion initiatives that combat social exclusion and promote inclusivity. You will be pivotal in creating opportunities for our residents to engage with the wider community.
- Promoting and Delivering a Recovery-Focused Service: Implement and advocate for recovery-oriented practices that empower residents to achieve their personal goals and improve their well-being.
About you:
- Proven track record and demonstrable expertise in the provision of a Psychologically informed Environment for vulnerable adults with complex needs that incorporates effective strengths and needs assessment, structured planned support, goal setting and advocacy and that is delivered both through structured case work and group work.
- Experience of managing a team, developing the skills and practice of others with the proven ability to motivate and manage a quality service focused on achieving defined outcomes.
- A track record of delivering high quality outcomes for clients working within a strengths and recovery model.
- The ability to plan, monitor and evaluate services, to ensure that they are responsive to the needs of the clients, meet the purpose they have been commissioned for and fulfil the service specification.
- Have strong networking skills and proven ability to build positive working relationships with internal and external stakeholders.
In return, you will receive a comprehensive induction into the organisation, access to our management learning and development programme, and continuous support and development within your role.
At Single Homeless Project, we welcome and encourage applications from people of all backgrounds and are committed to having a workforce that is made up of diverse individuals, skills, experiences and abilities. Due to current under –representation at management level, we particularly encourage applications from individuals within our Black and Asian communities.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
Join us and be part of a dedicated team making a tangible impact on the lives of those most in need. This role is not just a job; it’s a chance to lead with purpose and passion in a challenging and fulfilling environment.
Important info:
Closing date: Friday 28th June 2024 at 23:55
Interviews will be held: w/c 1st July 2024
This post will require an Enhanced DBS check to be processed for the successful applicant.
The client requests no contact from agencies or media sales.