Permanent "Support Worker" Jobs
About the role:
The SHP Somerset Cluster is based in the heart of the London’s theatre and shopping districts – the main hub is just off Drury Lane, with the other sites near Oxford Street and Tottenham Court Road. The aim of the service is to support people over the age of 18 to navigate various support needs and develop the skills required to maintain independent accommodation long term.
As a multiple disadvantage (MD) referral and move on coordinator, you will work as part of a larger support team to ensure that consideration is given to the individual experiences of multiple disadvantage when it comes to accessing and moving on from our service.
You will work with people from their first interaction with the service: at the point of referral, ensuring that all aspects of someone’s experience is considered by undertaking a trauma informed, culturally sensitive assessment and supporting your colleagues to develop their awareness of these experiences.
From here you will then support their journey through the service by working alongside other support staff to foster a culture of move on, supporting the development of holistic and realistic move on goals.
This work will be underpinned and supported through the development of a move on programme. This programme, developed and overseen by the MD Referral and Move on Coordinators in partnership with the Recovery and Opportunity Coordinators, will be not only look to develop confidence and ability to navigate social systems, but also be accredited through SHP’s AQA Registered Learning Centre.
In addition, you will carry your own caseload for people living in the step-down services to ensure that they are prepared, equipped, and confident about moving on. This may include identifying current barriers within the system that can prevent someone from moving on successfully or within their set timeframe.
About you:
- Experience of coordinating projects across multiple teams or people with varying roles to achieve successful outcomes for vulnerable people
- Knowledge and awareness of the intersection of needs in people facing multiple disadvantage & strong understanding of how the intersection & co-occurrence of these issues can make it difficult for people to engage with support or to move on from services.
- The ability to judge the appropriate response to situations that you find challenging or emotionally difficult
- The ability to work as part of a team to ensure that everyone is clear in their roles and provide peer support and guidance when needed, working through any arising conflict professionally and successfully
- Strong time management skills, ability to work on own initiative, manage competing priorities and maintain high standards.
- Excellent administrative and IT skills including Microsoft Word, Excel, database usage and e-mail, and the ability to interrogate and extrapolate data from various sources
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing date: Sunday 19th May at midnight
Interview date: Interviews likely to be held week commencing 27th May 24
This post will require an Enhanced DBS check to be processed for the successful applicant.
The client requests no contact from agencies or media sales.
Are you passionate about working with women who have complex support needs and
are experiencing homelessness or are you at risk of homelessness?
We are looking for a Support Worker to work as part of a service that provides late-night and early-morning outreach for women who are sex working and supports women who are homeless or at risk of homelessness.
Note: This post is exempt under Sch 9 Pt 1 of the Equality Act 2010 and is only open to female applicants.
Position: Centre Support and Outreach Worker
Salary: £26,800 - 30,800
Hours: Full time, 36 hours per week (Working pattern includes 1 outreach shift per week, which
is carried out between 9 pm and 1 am. Usual working hours are 8.30 am – 4.15 pm)
Contract: Permanent
Location: London, Stockwell
Benefits: The annual leave entitlement is 35 days per year pro rata, made up of eight bank and public holidays and 27 days annual leave. The 27 days annual leave is normally split between 24 ‘bookable’ days and three closure days that fall between Christmas and the New Year
About the role
The Post Holder will work within Spires’ Women’s Service. This service is comprised of:
A dedicated nighttime outreach service to support women who are involved in street-based sex working. This includes follow up work, casework, and multi-agency working.
Centre-based support for women with complex needs who are homeless or at risk of homelessness. This also includes casework and supporting Spires’ Housing and Homelessness team.
Key responsibilities will include:
· Supporting a caseload of clients
· Completing one nighttime outreach shift a week (this is carried out in the Spires car)
· Supporting in the running of Spires’ women’s drop in services
· Supporting Spires’ Housing and Homelessness service where required
· Representing Spires to external stakeholders at multi-agency meetings
· Ensuring detailed and accurate records are kept of all client work.
About you
You will have previous experience of working with people exhibiting complex needs and people experiencing homelessness. Ideally you will have experiencing supporting women with some of the following support needs: substance addiction, mental health needs, domestic violence, no recourse to public funds and sex working.
You will also bring with you the following skills and experience:
· Experience of challenging appropriately and maintaining clear and appropriate boundaries.
· Networking and effectively liaising with specialist service providers or agencies in order to establish and/or improve access to services for clients.
· Sound understanding of the issues faced by women and other individuals involved in sex work.
· Understanding of the legislation around supporting the victims of Domestic Violence.
· Understanding of the effects of trauma on people and how to work in a trauma informed way.
· Good understanding of safeguarding practices in outreach work, social care and/or day centre environment.
· Good understanding of confidentiality and working with sensitive information.
Please Note: The organisation is committed to equality and diversity and welcomes applications from all sections of the community. This post, however, is restricted to women due to the nature of the role. The Occupational Requirement under schedule 9 (part 1) of the Equality Act 2010 applies.
About the organisation
The organisation was established in response to homelessness, which had become a growing concern in Streatham in the late 1980s. Initially providing a hot meal, clothing and advice to those who came for help, they have developed into an organisation that provides a range of services, including the Housing and Homeless Team and Woman’s Team.
The client requests no contact from agencies or media sales.
About us
Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it.
This is an exciting time to join the Housing First team, an innovative and supportive team offering open-ended, flexible, and intensive support to people who face multiple disadvantages. Housing First is an evidenced based model of support that alleviates homeless for people who other models of support may not be able to reach.
About the role
As a Housing First Coach you will deliver high quality person-centred support, using psychologically and trauma informed approaches, in line with Housing First principles. You will establish open and trusting relationships with people who have had long histories of homelessness or in temporary/insecure accommodation, enabling them to access and sustain accommodation and enable them to exercise choice and control over their lives. The team is multi-disciplinary in our approach – coaches, peer support worker, clinical psychologist – which allows us to formulate innovative approaches. The team operates across London, providing numerous opportunities to build effective partnerships and contribute towards systems change.
Location: Office-base in Tower Hamlets, outreaching London-wide
About you
To be successful in this role you will be a self-starter, flexible and have experience of working collaboratively as part of a team and with internal and external partners. You may have a background in adult safeguarding, drug or alcohol recovery services, mental health or housing support and have significant experience of working within a multidiscipline setting with the ability to create strong professional relationships and creative solutions. You will have experience of working with people who have faced severe and multiple exclusion and who may have complex needs; with an understanding of the needs of people who have been homeless for long periods of time. You will be willing and able to provide practical assistance with moving into and maintaining a home – including direct help where necessary with tasks such as shopping, budgeting, cooking, and cleaning.
You will also have a knowledge of Housing First and Housing Led approaches and the ability to work within a psychologically informed approach.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.
Working at Crisis
As a member of the team, you will have access to a wide range of employee benefits including:
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave which increases with service to 30 days and option to purchase up to 10 additional days leave
- Enhanced maternity, paternity, shared parental, and adoption pay
- Flexible working around the core hours 10am-4pm
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
Closing date: Sunday 19th May (at 23:59)
Interviews will be held on Tuesday 4th June
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
About The Connection at St Martin’s
We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.
London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.
We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.
About the Role
- You will have substantive experience in providing immigration advice and casework, with the relevant Level 2 OISC qualification (or OISC level 1 working towards Level 2). Please note only candidates with the relevant OISC qualification and legal experience will be considered.
- You will be part of a specialist team that provides a migration service within a centre for people experiencing homelessness and interconnecting needs.
- You will have experience of working jointly with other agencies and building strong, effective partnerships internally and externally.
Full job description can be found on our website.
Salary: £36,159
Closing Date: Sunday 19th May
Interview Date: Friday 24th May
Our Benefits
· 30 days holiday plus bank holidays
· Generous training budget, plus an annual personal training budget
· Enhanced Sick Pay Policy
· Enhanced family friendly policies
· Day off for moving house
· Hybrid working (depending on role requirements)
· Pension – 5% Employer, 3% Employee
· Cycle to Work Scheme
· Season Ticket Loan
· Employee Assistance Programme
· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)
We are a London Living Wage employer
The client requests no contact from agencies or media sales.
Do you have a passion for working with people and the ability to empathise with others?
About the role
The West London Women’s Service is a specialist gender and trauma informed Assessment Centre for women with complex needs who are at risk of, or have experienced domestic abuse, violence against women and girls (VAWG); and have multiple disadvantages.
We have a great opportunity for someone interested in working as part of an innovate women’s only service in an Assessment and Reconnection role and becoming part of this exciting team achieving positive outcomes to support women in their recovery and move on journey.
In this role you will:
- Be part of a busy team environment working closely with women new to, or at risk of rough sleeping.
- Provide a personalised case management service to clients, turning assessment recommendations into practical action plans which fully involves the client.
- Build and maintain effective relationships to support clients throughout their recovery.
- Develop a knowledge of relevant legislation such as, welfare benefit and housing legislation.
- Work on a weekly rota including early, mid and late shifts (some evening and weekend work may be required).
For this role staff can claim an additional 20% pay premium for hours worked between 8pm and 8am Monday to Friday, and all hours worked on Saturday and Sunday.
About you
To be successful in this role you will:
- Experience managing complex and difficult situations in relations to people, have good interpersonal and listening skills, patience and resilience and the ability to adapt to new situations
- Great communication skills, with the ability to network and build effective relationships with a variety people.
- Understanding of the issues involved in providing support to people with complex support needs including mental and physical health needs, substance dependency and who may be on low (or no) income.
We’d always like to hear from people who want to help transform lives. Not sure if you have the skills and experience you need for the role? Apply and we’ll let you know!
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
*For genuine occupational requirement reasons we are looking to appoint women only for this post (exemption under the Equality Act 2010 Part 1 Schedule 9)
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10am on 15 May 2024
Interview and assessments on: w/c 3 June 2024
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Work Place
- Great Pay and Other Benefits
The client requests no contact from agencies or media sales.
Do you have the commitment and resilience needed, to work with some of the most vulnerable people in our communities? If the answer is yes, please read on.
About the role:
As the post-holder, you will be working in our Camden Women's Recovery Service hostel providing specialist interventions for a designated caseload and to the wider client group, via our in-house recovery programme.
Your role will be working intensively with the residents on their supports needs. The role of Complex Needs Project Worker is a specialist role, designed to work with people who may be more difficult to reach and establish working relationships with. As such, you will role model good practice for working with those who have experienced multiple disadvantage by adopting a trauma informed approach.
Within this setting, you will also work to establish a culture of co-production where residents are at the forefront of the work that is carried out, helping to promote autonomy and build individual confidence and interpersonal skills.
The rota for the post is earlies (8 am - 4 pm) and lates (2.30pm - 10.30pm).
About you:
- Previous experience of working with female rough sleepers or people with complex mental health, physical health or substance use support needs.
- An understanding of working with people using person-centred approaches and working collaboratively within a harm minimisation and recovery framework.
- A flexible, innovative and creative approach to working with a sometimes hard to engage and challenging client group, is also required.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing Date: 12th May 2024 (Midnight)
Interviews to be held on: W/C 22nd May 2024
This post will require an Enhanced DBS check to be processed for the successful applicant.
*For genuine occupational requirement reasons, we are seeking female applicants only for this post (exemption under the Equality Act 2010; Schedule 9 Part 1).
The client requests no contact from agencies or media sales.
Supported Housing Officer
Job type - Full time, permanent
Salary - £30,326 per annum
Hours - 35 hours per week (+ 5 hours paid lunch)
Location – HYBRID - Sunderland & Teesside
We are a national social justice charity with more than 50 years’ experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward.
Who we are looking for?
This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how supported housing is funded via Housing Benefit and the scrutiny around evidence of the support offer.
You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a supported housing context.
Duties and responsibilities include but are not limited to:
Income Recovery
- Monitoring of all Nacro rent accounts both current and former arrears and credit accounts in patch.
- Taking direct action where arrears are accruing in line with Nacro’s Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed.
- Engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with Nacro Welfare Benefit Advisor for any complex cases.
Legal Duties
- Preparing documentation, including notices, witness statements and court documents for any enforcement or to end a tenancy.
- Representing Nacro at court.
Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process.
Tenancy Support
- You will ensure the Association’s conditions of tenancy and licences are enforced.
- You will provide training and induction support to new starters, so they understand their role around housing management and tenancy creation including dual visits to provide additional training where issues are highlighted, or new staff need it.
- Supporting and advising on less complex anti-social behaviour to promote prevention and early intervention, and the correct recording and monitoring of cases.
Estate Management/Property Standards
- Though the Occupancy Sustainment Programme (or similar) deliver training to local teams’ duties on property standards including documentation and recording in systems, to include reporting a repair, completing monthly fire and health and safety checks and support they need to provide around gas compliance.
Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues.
A full driving license and access to a car for business use is essential for this role.
DBS check will be required for this role.
For the full role profile please click
For details of Nacro’s excellent benefits please click
Please apply online
Supported Housing Officer Job type - Full time, permanent Salary - £30,326 per annum Hours - 35 hours per week (+ 5 hours paid lunch) Location – HYBRID - Yorkshire, Humber, Sheffield, Doncaster, East Riding, Hull , Bradford We are a national social justice charity with more than 50 years’ experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward. Who we are looking for? This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how supported housing is funded via Housing Benefit and the scrutiny around evidence of the support offer. You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a supported housing context. Duties and responsibilities include but are not limited to: Income Recovery
Legal Duties
Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process. Tenancy Support
Estate Management/Property Standards
Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues. A full driving license and access to a car for business use is essential for this role. DBS check will be required for this role. For the full role profile please click For details of Nacro’s excellent benefits please click Please apply online | |
Supported Housing Officer
Job type - Full time, permanent
Salary - £30,326 per annum
Hours - 35 hours per week (+ 5 hours paid lunch)
Location – HYBRID - South Wales, Bristol, Plymouth, Southampton
We are a national social justice charity with more than 50 years’ experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward.
Who we are looking for?
This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how supported housing is funded via Housing Benefit and the scrutiny around evidence of the support offer.
You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a supported housing context.
Duties and responsibilities include but are not limited to:
Income Recovery
- Monitoring of all Nacro rent accounts both current and former arrears and credit accounts in patch.
- Taking direct action where arrears are accruing in line with Nacro’s Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed.
- Engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with Nacro Welfare Benefit Advisor for any complex cases.
Legal Duties
- Preparing documentation, including notices, witness statements and court documents for any enforcement or to end a tenancy.
- Representing Nacro at court.
Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process.
Tenancy Support
- You will ensure the Association’s conditions of tenancy and licences are enforced.
- You will provide training and induction support to new starters, so they understand their role around housing management and tenancy creation including dual visits to provide additional training where issues are highlighted, or new staff need it.
- Supporting and advising on less complex anti-social behaviour to promote prevention and early intervention, and the correct recording and monitoring of cases.
Estate Management/Property Standards
- Though the Occupancy Sustainment Programme (or similar) deliver training to local teams’ duties on property standards including documentation and recording in systems, to include reporting a repair, completing monthly fire and health and safety checks and support they need to provide around gas compliance.
Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues.
A full driving license and access to a car for business use is essential for this role.
DBS check will be required for this role.
For the full role profile please click
For details of Nacro’s excellent benefits please click
Please apply online
Supported Housing Officer Job type - Full time, permanent Salary - £30,326 per annum Hours - 35 hours per week (+ 5 hours paid lunch) Location – HYBRID - Lincolnshire We are a national social justice charity with more than 50 years’ experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward. Who we are looking for? This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how supported housing is funded via Housing Benefit and the scrutiny around evidence of the support offer. You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a supported housing context. Duties and responsibilities include but are not limited to: Income Recovery
Legal Duties
Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process. Tenancy Support
Estate Management/Property Standards
Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues. A full driving license and access to a car for business use is essential for this role. DBS check will be required for this role. For the full role profile please click For details of Nacro’s excellent benefits please click Please apply online | |
Supported Housing Officer
Job type - Full time, permanent
Salary - £30,326 per annum
Hours - 35 hours per week (+ 5 hours paid lunch)
Location – HYBRID - Manchester, Burnley and Preston
We are a national social justice charity with more than 50 years’ experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward.
Who we are looking for?
This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how supported housing is funded via Housing Benefit and the scrutiny around evidence of the support offer.
You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a supported housing context.
Duties and responsibilities include but are not limited to:
Income Recovery
- Monitoring of all Nacro rent accounts both current and former arrears and credit accounts in patch.
- Taking direct action where arrears are accruing in line with Nacro’s Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed.
- Engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with Nacro Welfare Benefit Advisor for any complex cases.
Legal Duties
- Preparing documentation, including notices, witness statements and court documents for any enforcement or to end a tenancy.
- Representing Nacro at court.
Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process.
Tenancy Support
- You will ensure the Association’s conditions of tenancy and licences are enforced.
- You will provide training and induction support to new starters, so they understand their role around housing management and tenancy creation including dual visits to provide additional training where issues are highlighted, or new staff need it.
- Supporting and advising on less complex anti-social behaviour to promote prevention and early intervention, and the correct recording and monitoring of cases.
Estate Management/Property Standards
- Though the Occupancy Sustainment Programme (or similar) deliver training to local teams’ duties on property standards including documentation and recording in systems, to include reporting a repair, completing monthly fire and health and safety checks and support they need to provide around gas compliance.
Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues.
A full driving license and access to a car for business use is essential for this role.
DBS check will be required for this role.
For the full role profile please
For details of Nacro’s excellent benefits please click
Please apply online
Supported Housing Officer
Job type - Full time, permanent
Salary - £30,326 per annum
Hours - 35 hours per week (+ 5 hours paid lunch)
Location – HYBRID - Liverpool, North Wales, Stoke
We are a national social justice charity with more than 50 years’ experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward.
Who we are looking for?
This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how supported housing is funded via Housing Benefit and the scrutiny around evidence of the support offer.
You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a supported housing context.
Duties and responsibilities include but are not limited to:
Income Recovery
- Monitoring of all Nacro rent accounts both current and former arrears and credit accounts in patch.
- Taking direct action where arrears are accruing in line with Nacro’s Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed.
- Engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with Nacro Welfare Benefit Advisor for any complex cases.
Legal Duties
- Preparing documentation, including notices, witness statements and court documents for any enforcement or to end a tenancy.
- Representing Nacro at court.
Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process.
Tenancy Support
- You will ensure the Association’s conditions of tenancy and licences are enforced.
- You will provide training and induction support to new starters, so they understand their role around housing management and tenancy creation including dual visits to provide additional training where issues are highlighted, or new staff need it.
- Supporting and advising on less complex anti-social behaviour to promote prevention and early intervention, and the correct recording and monitoring of cases.
Estate Management/Property Standards
- Though the Occupancy Sustainment Programme (or similar) deliver training to local teams’ duties on property standards including documentation and recording in systems, to include reporting a repair, completing monthly fire and health and safety checks and support they need to provide around gas compliance.
Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues.
A full driving license and access to a car for business use is essential for this role.
DBS check will be required for this role.
For the full role profile please click
For details of Nacro’s excellent benefits please click
Please apply online
Supported Housing Officer
Job type - Full time, permanent
Salary - £30,326 per annum
Hours - 35 hours per week (+ 5 hours paid lunch)
Location – HYBRID - East Midlands- Nottinghamshire and South Yorkshire
We are a national social justice charity with more than 50 years’ experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward.
Who we are looking for?
This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how supported housing is funded via Housing Benefit and the scrutiny around evidence of the support offer.
You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a supported housing context.
Duties and responsibilities include but are not limited to:
Income Recovery
- Monitoring of all Nacro rent accounts both current and former arrears and credit accounts in patch.
- Taking direct action where arrears are accruing in line with Nacro’s Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed.
- Engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with Nacro Welfare Benefit Advisor for any complex cases.
Legal Duties
- Preparing documentation, including notices, witness statements and court documents for any enforcement or to end a tenancy.
- Representing Nacro at court.
- Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process.
Tenancy Support
- You will ensure the Association’s conditions of tenancy and licences are enforced.
- You will provide training and induction support to new starters, so they understand their role around housing management and tenancy creation including dual visits to provide additional training where issues are highlighted, or new staff need it.
- Supporting and advising on less complex anti-social behaviour to promote prevention and early intervention, and the correct recording and monitoring of cases.
Estate Management/Property Standards
- Though the Occupancy Sustainment Programme (or similar) deliver training to local teams’ duties on property standards including documentation and recording in systems, to include reporting a repair, completing monthly fire and health and safety checks and support they need to provide around gas compliance.
Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues.
A full driving license and access to a car for business use is essential for this role.
DBS check will be required for this role.
For the full role profile please click
For details of Nacro’s excellent benefits please click
Please apply online
Supported Housing Officer
Job type - Full time, permanent
Salary - £30,326 per annum
Hours - 35 hours per week (+ 5 hours paid lunch)
Location – HYBRID - Derbyshire, Leicestershire, Luton
We are a national social justice charity with more than 50 years’ experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward.
Who we are looking for?
This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how supported housing is funded via Housing Benefit and the scrutiny around evidence of the support offer.
You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a supported housing context.
Duties and responsibilities include but are not limited to:
Income Recovery
- Monitoring of all Nacro rent accounts both current and former arrears and credit accounts in patch.
- Taking direct action where arrears are accruing in line with Nacro’s Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed.
- Engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with Nacro Welfare Benefit Advisor for any complex cases.
Legal Duties
- Preparing documentation, including notices, witness statements and court documents for any enforcement or to end a tenancy.
- Representing Nacro at court.
Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process.
Tenancy Support
- You will ensure the Association’s conditions of tenancy and licences are enforced.
- You will provide training and induction support to new starters, so they understand their role around housing management and tenancy creation including dual visits to provide additional training where issues are highlighted, or new staff need it.
- Supporting and advising on less complex anti-social behaviour to promote prevention and early intervention, and the correct recording and monitoring of cases.
Estate Management/Property Standards
- Though the Occupancy Sustainment Programme (or similar) deliver training to local teams’ duties on property standards including documentation and recording in systems, to include reporting a repair, completing monthly fire and health and safety checks and support they need to provide around gas compliance.
Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues.
A full driving license and access to a car for business use is essential for this role.
DBS check will be required for this role.
For the full role profile please click
For details of Nacro’s excellent benefits please click
Please apply online
About us
Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it.
It is an exciting and important time to be joining us at Crisis. We work with thousands of people across England, Scotland and Wales so they can leave homelessness behind for good. We have recently adapted the way our services work to maximise our impact in ending homelessness. We have increased our capacity to work with people one to one and also strengthened our ability to support those people facing the most barriers to preventing or ending their homelessness.
Title: Engagement and Assessment Worker (Merseyside)
Salary:£36,358
Contract: Permanent
Hours: 35 per week between the hours of 8.30am – 5pm on a rota basis
Location: Based at Skylight Merseyside office and partner agencies on a rota basis
About the role
As an Engagement and Assessment Worker, you will be the first point of contact for someone who comes to Crisis for help to prevent or end their homelessness. You will:
- welcome them to the service on site and at partner agencies,
- listen carefully and non-judgementally to their story,
- complete sensitively thorough Crisis and Mainstay assessments,
- Agree realistic options and the support needed to assist them to prevent their homelessness or a pathway out of homelessness
- Help them formulate a holistic plan and help them take the initial steps, where necessary.
- Hold a caseload of members who require short term intervention to end their homelessness.
About you
To be successful in this role you will have:
- Experience of working successfully with disadvantaged/or socially excluded groups and individuals, utilising a psychologically informed approach.
- Ability to deliver excellent customer service, ensuring accessible, welcoming and safe ‘front of house’ environment in a busy service.
- Experience of assessing presenting needs, and an understanding of strengths-based assessments. Empathy and understanding of the barriers to accessing services.
- Ability to manage successful relationships with external agencies and relevant service providers and successfully advocate on members behalf.
- Excellent verbal and written communication skills used to ensure accurate record keeping on a variety of Case Management Systems/Databases.
- Excellent organisation and prioritisation skills, with the ability to successfully manage a busy and diverse workload.
- The ability to use your own initiative to contribute to the effective running of the service and to work flexibly as part of a team.
You may have experience in;
- Homelessness, housing, mental health, harm reduction services.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.
Working at Crisis
As a member of the team, you will have access to a wide range of employee benefits including:
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave which increases with service to 31 days and option to purchase up to 10 additional days leave
- Enhanced maternity, paternity, shared parental, and adoption pay
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How to apply
Closing date: Wednesday 8th May 2024 (at 23:59)
Interviews will be held on Friday the 17th May 2024
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team (details can be found on the careers page of our website) will contact you to discuss how we can help.
For more information about our work please visit our website.