Communications Manager Jobs

EET (Employment, Education and Training) and Wellbeing Coach (Bristol & BANES)

We are excited to be recruiting an EET and Wellbeing Coach into our Reboot West Team. Do you believe that a consistent, relationship-based, values-led support model is the best way to achieve sustained outcomes for young people? Do you want to be part of the largest and strongest evaluation of a youth unemployment programme of this type ever (working with 265 care experienced young people for up to three years)?

The Reboot project supports care experienced young people from four local authority areas into meaningful and sustained education, employment, and training. You will be trained to use a young people-focused version of Acceptance and Commitment Therapy (ACT) called DNA-V. The ACT approach focuses on supporting young people to recognise their own values and determine their goals and aspirations. 

Please find full details of how to apply via our website in the advert below. The deadline for application submissions is 23:59, Thursday 06 June 2024. 

We are striving to better represent the young people we support and therefore are particularly keen to increase applications from minoritized ethnic groups, Muslim and male candidates as they are currently under-represented in our organisation. We also encourage applications from people with relevant lived experience. 

If you need an adjustment to be made to any part of the recruitment process, please let us know as soon as possible. 

Who are we?

We are a leading youth homelessness charity based in the Southwest, working with over 1,500 young people. At 1625ip we are driven by Social Justice and Passion: we strive to do something that matters and take pride in seeing the results of our work in social outcomes and improving young people’s lives.

What you will be doing:

• By adopting a flexible and creative approach, you will enable young people to improve their confidence and wellbeing, supporting them to access and sustain employment and/or training. This might include meeting young people in cafés, parks, or even gyms! 
• Working in partnership with social services, and other support agencies, you will form part of a passionate team of people surrounding each young person, providing holistic and specialist support adapted to meet the needs of each individual.
• Being well organised and efficient, you will effectively record, and evidence outcomes achieved by young people, ensuring safe working practice, and contributing to our effort to secure future funding of the project. 

At 1625ip we are led by our Competency Development Framework. This connects our values to our behaviours in everything we do and gives us the tools to develop. The framework ensures our recruitment is better informed, applications and interviews are behaviourally based and job profiles are developed on the ‘how’ of a job. 

If you have transferrable skills and you are interested in this role, but you are worried about the application process, please get in touch with us. We encourage you to have an informal chat with the recruiting manager to discuss how your personal or professional experience and skills could be transferred to this role. Details of how you can do that are further down in this advert.

Contract details: 

• Hours per week: 37.5
• Contract type: Fixed Term (12 months) 
• Pay: £28,770 - £30,296 per annum (NJC scale points 17-20, starting at the bottom of the scale)
• The location: You will be based in Kingsley Hall, close to Bristol’s main train and bus stations as well as the vibrant city centre. However, as these roles are based in different locations there is an expectation to work from a specific local authority at times. This Coach role will work across Bristol and BANES.

A few benefits at 1625ip:

• A generous annual leave entitlement of 30 days per annum plus all Bank Holidays.
• Our team members are very supportive of each other and through monthly Reflective Practice session we are always learning from our own and each other’s experiences. 
• Flexible working.
• “I feel grateful to work here every day! The work feels useful and worthwhile and I feel like I am able to make a difference for our young people” (From Colleague Wellbeing Survey 2023).
• “I couldn’t be happier with the opportunities and support I have received in my career progression that has led me to my dream job!” See what other colleagues have said about their career development with us on our website.

Important dates: 

• Application deadline closes: 23:59 Thursday 06 June 2024.
• If you have not heard from us by the end of the day on Tuesday 11 June 2024, please assume that your application has been unsuccessful on this occasion. 
• Interviews are on Monday 17 June 2024. 

Application information: 

• To access the Job Pack and submit an application, please visit the vacancy page on our website.
• You will be asked to answer 5 questions at the end of the Word application form. These are required to ensure your application can be shortlisted. 
• Please note the online e-application form cannot be saved so we recommend you prepare your Word application form before you start filling in the e-form.
• Please get in touch with us if a hard copy of the application form would be preferred. We will organise a time for you to collect it from and return it to Kingsley Hall (our main office in Old Market). An online application will then be created for you. 

Equitable opportunities for everyone

We believe those with a criminal record should have an equal chance to become employees or volunteers and encourage applications. 

As an organisation who safeguard and promote the safety and welfare of children, young people and adults at risk, any job offer will depend on a satisfactory DBS (Disclosure and Barring Service) check. We comply fully with the DBS code of practice and undertake to treat all applications for positions fairly. For successful candidates with a criminal record, a risk assessment process will take place with the recruiting manager.

We also pride ourselves on being an equitable opportunities employer for everyone regardless of age, disability, gender identity, race, religion and beliefs, sex and sexual orientation. 

Please see our Policies section on the website, for further information.   

Assistant Rent Income Officer 

Agile working from London and home working £31,703 - £35,578 pa

Are you looking to gain experience while working for a leading housing and homelessness charity?  

Our client is looking for 2 people to join their dynamic and friendly Rent Service Team in Assistant Rent Service Partner roles.

This busy team processes Housing Benefit payments from 55 local authorities in the UK and collect over £45 million in rent and service charge plays a key role in the organisation to support clients to rebuild their lives. In this role you will:

• Provide administrative support to the Rent Service Team to facilitate early intervention of rent arrears overall.
• Be responsible for a caseload of up to 750 residents; working proactively to support clients in prevention of rent arrears within your designated caseload.
• Use your sound influencing skills in the recovery of former tenant rent arrears.
• Communicate effectively to provide high levels of customer service to internal and external stakeholders.

In this role you will be required to work for at least 2 days per week from their office in Tower Hill, London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. They support a flexible approach to work with opportunities for agile working for the rest of your week, from home.

About you

They think these roles offer a great opportunity for proactive people looking to develop the skills required for future career progression. We encourage you to apply if you can provide excellent customer service and demonstrate the below:

• Some knowledge, and experience of tenancy management, income and arrears collection, or a willingness to develop these skills.
• An understanding of general benefit legislation and its effects on vulnerably housed people and people experiencing homelessness.
• The ability to work as part of a team with good communication skills to communicate effectively, both verbally and in writing with a variety of different people.
• Strong administration skills, attention to detail and the ability to use different IT packages including Microsoft Office.
• Good organisation and the ability to effectively prioritise your own time and workload.

Closing date: 10am on 3 June 2024

Interview and assessments on: 12-14 June 2024

Our client is committed to creating a diverse and inclusive workplace. They strongly encourage applications from all under-represented groups.

The Finance Officer role will join our dedicated team and play a vital role in ensuring the financial health of our organisation. Stay works to prevent homelessness and empower people to rebuild their lives.

You will work with the Finance Manager in delivering the day-to-day financial activities of our organisations. You will need to have experience of working in a finance or accounting role and using an accounting package such as Xero.

We need candidates to have a solution focused attitude, who are flexible and able to work on their own initiative as well as be a team player. You will have excellent administrative, communication and IT skills.

The post is subject to a basic DBS check (expenses met by Stay).

What’s in it for you?
You will be part of a friendly, supportive and flexible working environment, where your contribution will be valued and appreciated with excellent learning and development opportunities and high-quality supervision and guidance.

In addition to this, you will also receive the following benefits:

• 25 Days Annual Leave (enhanced according to length of service)
• Regular supervision
• Access to BUPA’s Employee Assistance Programme
• Pension Scheme – employer contribution of 5%
• Birthday off once probationary period has been passed

Closing Date: Tuesday 21st May 2024 at mid-day

For more information, please see the apply link to our website with the full job description.

Salary: £24,102.00 per annum + £1,500 budget for personal and professional development

Contract: 15-month fixed term

Hours: 37.5 per week (part-time considered, 3 days per week minimum)

Location: Bournemouth

Closing date: 16th June 11:30pm

Please note all applications will be considered once the vacancy closes, and Interviews will take place at the beginning of July.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction.

This is your chance to play a part.

Come and Join Us

The GROW Traineeship gives people with experience of homelessness and other disadvantages (including but not limited to; experience of the criminal justice system, mental ill-health or substance misuse) access to paid employment, training and personal development opportunities. The traineeship lasts for up to 15 months, and each Trainee receives personalised training and enhanced support to give them the skills and confidence they need to secure meaningful employment at the end. We are looking for someone who is passionate about using their own experiences to help make change for people in Dorset experiencing bad housing and homelessness.

About the team

The team in Dorset is well-established and has been providing housing advice and support services within Dorset for over 20 years. With office bases in Bournemouth and Weymouth, we have contracts to deliver Housing First support in Dorset Council area and offer Legal Aid Advice, including a court desk service at Bournemouth and Weymouth County Courts.

We are active in our communities and strive to understand what housing issues people are experiencing; providing advice and advocacy to individuals and groups to empower them to resolve their situation.

About the role

This role will enable the successful candidate to have a broad understanding of local responses to the housing emergency and give a taster of what role different organisations play in this and would be ideal for someone who is looking to work in housing or homelessness services.

This role will work alongside, and be supported by the Dorset Hub team, based in Bournemouth, to improve the number of people taking part in lived experience activities within Bournemouth, (Dorset) Hub and the BCP Homelessness Partnership. You’ll attend and/or facilitate lived experience groups, people with experience of homelessness to speak up, be an ambassador to encourage partner organisations to involve people with lived experience and offer peer support and encouragement, using your own experience, to help other people participate. You will also contribute to communications from Dorset Hub and BCP Partnership, which highlight the local impact of the housing emergency and effective solutions.

You will be given extensive on the job training, support, and supervision, and will have access to a flexible personal budget to help in your own personal and professional development. Previous trainees have used the personal budget for things like mental health support, qualifications and training courses. The successful candidate will also have access to Shelter’s Employee Assistance Programme and will have dedicated wellbeing support.

About you

• You will have experience of homelessness and / or other disadvantages (e.g. experience of the criminal justice system, mental ill-health or substance misuse) and an understanding of how these experiences have affected you
• You want to make things better for people experiencing bad housing and homelessness in Dorset and you have a commitment to equality and a zero-tolerance approach to discrimination.
• You will be a good communicator and a non-judgmental listener, with empathy for people from different backgrounds.
• You will have an ability to work as part of a team, be flexible and open to learning, supported by your line manager and wider team.
• Experience of using IT (including phones) for emails, internet research and other basic skills
• The enthusiasm and determination to develop and learn new skills.
• A proactive attitude and the confidence to voice your opinions
• You must have support in place to enable you to deal with situations that may reflect your own experiences

How to apply

To apply you need to submit a copy of your CV and a completed application form, this can be submitted either online, by email or you can submit a paper copy to the Shelter Bournemouth, Discovery Court Business Centre, 551-553 Wallisdown Road, Poole, BH12 5AG.Please don’t worry if your CV has gaps or limited work experience, this is not a problem.

If you need support to create a CV,  please see the jobpage on our website for details.

To get a copy of the application form please visit Work for Shelter - Shelter England, and search for GROW Trainee or contact Katie at the above email address.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

When applying, we appreciate it may feel unusual to be talking about your lived experience to a prospective employer. Please be assured that we ask for this only to assess your suitability for a role that’s designed to help people to use their experiences to develop a career. If you feel you have the necessary lived experience, please apply and share as much as you feel comfortable with in the application to increase your chances of being invited to interview.

Safeguarding is everyone's business.  Shelter is committed to protecting the health,  wellbeing  and  human rights of those we support, and enabling them to live free of  harm, abuse and neglect.

All our staff will be expected to observe professional standards of behaviour  and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs of external recruitment agencies nor accept the fees associated with them.

We are seeking an experienced and enthusiastic support professional to join our unique Support Team.

You should have a genuine interest in helping people to maintain their quality of life and independence, regardless of the potential barriers they face. You must be patient, kind and sympathetic to the difficulties that an individual faces. You will facilitate their independence as much as possible and encourage their wellbeing at the same time.

As part of the role you will;

• Develop and carry out support plans
• Identify and access relevant opportunities for client wellbeing, including leisure and mental health services
• Develop and maintain independent living skills
• Advocate for clients
• Support clients to integrate with the local community

Contract: Permanent, Full-Time (37.5 hours per week)

Salary: £28,000 per annum

Closing Date: Tuesday 04th June 2024

Interviews will take place w/c Monday 10th June 2024

About Us

Centrepoint, the UK’s leading youth homelessness charity is looking for dynamic, passionate and motivated Support and Progression Officers that can provide quality support to our young people to join our Barnet Foyer service in Cricklewood. We help young people by giving them the practical and emotional support they need to find a job and live independently. Together with our partners, we support thousands of homeless young people each year.

The service accommodates 24 single young people, usually, between the ages of 16 and 21. Young people stay at the service for up to 2 years before moving to more permanent accommodation. Barnet Service is quite a large building and offers a number of additional resources including a fully equipped gym. Barnet is a diversified environment with young people and colleagues from diverse ethnic backgrounds, and the service and other stakeholders celebrate and maximize the opportunities that diversity present.

This role involves working 37.5 hours per week on a rota Monday to Friday (not including Bank Holidays). All staff must be available to work the hours of 8:00 am to 4:00 pm and 1:00 pm to 9:00 pm. You will be working with a team of three other Support and Progression Officers and the manager. Two staff members work together for each shift.

In this role you will:

• Work face to face with young people and support them to achieve their goals and independence.
• Work independently and as part of a team to ensure the highest possible standards of accommodation
• Undertake initial and ongoing needs/risk assessments for young people. Be able to identify safeguarding risks and understand how to escalate any concerns
• Manage your own caseload of young people, person centred support in line with their needs and aspirations
• Liaise with multiple agencies to ensure effective communication across the service and externally including social work teams, YOS, health and other statutory services and voluntary agencies
• Make internal and external referrals to a wide range of statutory and voluntary agencies for specialist support and Employment and Training opportunities
• Support young people to manage their rent accounts through liaison with the DWP, Social Services CenterPoint’s rent team and building their own personal budgeting skills

Why join Centrepoint?

In return for your efforts you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:

• 25 days of annual leave per year, rising by one day per year to a maximum of 27 days
• Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies).
• Private Medical insurance
• Income protection
• Employer pension contributions of 5%
• Clear career progressions, linked to portfolio work, that enables movement up the pay scale
• Access to Cycle 2 Work loan scheme
• An interest-free travel loan

At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.

We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice.

Centrepoint’s policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.

Don’t miss out on this fantastic opportunity to join our team as a Support and Progression Officer click ‘Apply’ now!

We are working in partnership with MuirCroft Housing Association, a not-for-profit social landlord providing sheltered housing in Southampton, who are seeking to appoint a new Chief Executive to lead on and bring a new perspective to an already successful charity.

In existence for over 40 years, MuirCroft provides sheltered housing to rent for over 60's and today supports well over 100 tenants. But MuirCroft is about much more than just its buildings, it’s a thriving, happy community of people living their own lives but with the support of both staff and fellow tenants.

With a track record of successful senior appointments, and with specialist skills in the sector the new Chief Executive will lead a well-structured, rigorous, and fully supported service. 

The successful candidate will demonstrate the following:

• Experience of senior leadership in an organisation or major service in a relevant field, with a proven track record in both strategic and operational management 
• Understanding of the social housing operating environment, the regulatory framework provided by the Regulator of Social Housing and other sector regulators.
• Experience of developing financial and non-financial management information, and have excellent budget preparation, setting, monitoring and financial forecasting.
• Effectively work with Board or Management Committee to develop exciting and realistic strategies that deliver the vision and objectives who can lead the development of organisational and cultural change.

The ideal candidate will be an effective team player and 'people person' who is able to demonstrate the highest levels of integrity and standards and use their skills and experience of the small staff team, to best effect.  You will have the ability to work on your own initiative and be able to lead and positively represent the organisation.  The new Chief Executive Officer will be an ambassador, playing a key role in building effective relationships with internal and external stakeholders.  You will have excellent communication skills and the ability to motivate, lead and inspire a team.  The new Chief Executive Officer will embrace regular daily tasks, as well as formulating and implementing forward-looking strategy.

For more information, please contact Sandra Smith, Associate Director, Charisma Charity Recruitment. Applications should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from prospective candidates of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Location: Southampton, Hybrid, Association offices as base.

Closing date for applications: 24th June 2024

First client interview: w/c 8th July

Second client interview: w/c 15th July

Housing Solicitor

Closing date for applications 23:59 hours on 9th June 2024

Salary: Up to £45,000 per annum (depending on experience)

To apply visit our website

• Be a qualified as a Solicitor or Barrister (England & Wales)
• Have a current practising certificate and at least 2 years’ post qualification experience in housing law
• Be qualified as a Housing Legal Aid Supervisor or able to meet the Supervisor Standard within a period acceptable to the Legal Aid Agency and Cambridge House

Please go to our website and download a recruitment pack for full instructions of how to apply 

Are you looking to develop your skills and experience while working for a leading housing and homelessness charity?  

We are looking for 2 people to join the dynamic and friendly Rent Service Team in Assistant Rent Service Partner roles.

This busy team processes Housing Benefit payments from 55 local authorities in the UK for up to 4000 St Mungo’s residents; and collect over £45 million in rent and service charge plays a key role in the organisation to support clients to rebuild their lives. In this role you will:

• Provide administrative support to the Rent Service Team to facilitate early intervention of rent arrears overall.
• Be responsible for a caseload of up to 750 residents; working proactively to support clients in prevention of rent arrears within your designated caseload.
• Use your sound influencing skills in the recovery of former tenant rent arrears.
• Communicate effectively to provide high levels of customer service to internal and external stakeholders.

In this role you will be required to work for at least 2 days per week from our Central Office in Tower Hill, London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week, from home.

About you

We think these roles offer a great opportunity for proactive people looking to develop the skills required for future career progression. We encourage you to apply if you can provide excellent customer service and demonstrate the below:

• Some knowledge, and experience of tenancy management, income and arrears collection, or a willingness to develop these skills.
• An understanding of general benefit legislation and its effects on vulnerably housed people and people experiencing homelessness.
• The ability to work as part of a team with good communication skills to communicate effectively, both verbally and in writing with a variety of different people.
• Strong administration skills, attention to detail and the ability to use different IT packages including Microsoft Office.
• Good organisation and the ability to effectively prioritise your own time and workload.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 3 June 2024

Interview and assessments on: 12-14 June 2024

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

Rent Income Officer 

London, Tower Hill Agile and Home Working 

£39,227 - £42,618 

Are you interested in working for a leading housing and homelessness charity and using your rent income knowledge and experience?

Our client is looking for 2 experienced Rent Income Officers (Rent Service Partner) to join their dynamic and friendly Rent Service Team. This busy team processes Housing Benefit payments from 55 local authorities in the UK for up to 4000 St Mungo’s residents; and collect over £45 million in rent and service charge plays a key role in the organisation to support clients to rebuild their lives.

In the role of Rent Service Partner, you will:

• Deliver a high quality rent collection and arrears recovery service, supporting our clients by working towards minimising rent arrears and maximising client income.
• Oversee a busy and varied case load of rent arrears cases ensuring outcomes are achieved in a timely manner.
• Use your attention to detail and expert knowledge to complete accurate court applications and present cases to court.  
• Provide an accurate, sensitive and responsive rent account enquiry and information service.
• Work closely with key stakeholders, being the lead liaison with Local Authorities for a designated caseload.

In this role you will be required to work flexibly for at least 2 days per week from their office in Tower Hill, London. This allows for training, team building, line management and other relationship building opportunities. They support a flexible approach to work with opportunities for agile working for the rest of your week, from home.

About you

They are looking for people with experience of working in a rent service, income collection or credit control team, with good problem solving skills and the ability to work as part of a team. If you can demonstrate the below, we encourage you to apply.

• Proven experience of using prioritisation and organisation skills to oversee a busy case load of rent arrears cases.
• Knowledge of the court system and legal process relating to debt recovery, and experience of presenting cases to court.
• Excellent communication skills with the ability to build effective liaison with tenants to provide quality advice and support, as well as other internal and external stakeholders.
• Proven ability of using relevant software packages (e.g. Pyramid Rent Accounting) and other IT applications and databases, such as Microsoft Office to support effective working practices in a busy target driven role.

Closing date: 10am on 10 June 2024

Interview and assessments on: 24-25 June 2024

Our client is committed to creating a diverse and inclusive workplace. They strongly encourage applications from all under-represented groups.

Hours: Full-time, 37.5 hours per week  

Contract: Permanent

Salary: £35,692 - £38,143 per annum

Location: Stoke Newington, London

Start date: June 2024

Our client Peter Bedford Housing Association (PBHA) is a housing association with charitable aims that create positive change in people’s lives. As well as homes and support, PBHA empowers people to learn, access work and discover their creative talents. Based in Hackney, Islington and Newham, PBHA work with people who are homeless, have mental ill health, learning difficulties and multiple needs. PBHA’s work enables people to move on and lead independent lives.

PBHA are committed to an asset based and psychologically informed approach to their work. Mutual support, participation and personal development for both staff and service users is key to this.

The role:

The Housing Coordinator (Supported Housing) leads PBHA’s Housing Team to provide a quality housing management service to tenants with additional tenancy sustainment needs. They will provide day to day supervision to other members of the Housing Team. The post holder will work from local offices, with access to PBHA’s main office in Haggerston where appropriate, however some of the work will be in tenants’ homes in the community. The post holder will be issued the IT equipment necessary to facilitate mobile working.

Aims of the post

The Housing team provide work with vulnerable tenants, helping them to sustain their tenancy and participate in their community. The Housing Coordinator (Supported Housing) carries a small caseload, whilst managing a team of Housing Officers.

Specific Responsibilities

Staff Resources

• Supervising staff and volunteers in line with PBHA policies and procedures.

• Completing annual appraisals, sickness absence reviews and performance management.

• Representing PBHA at internal and external meetings as agreed with the Housing Services Manager.

• Ensuring quality service delivery via staff supervision and auditing.

Tenancy Sustainment

• To be responsible for working with a small caseload of tenants within a locality.

• Identifying individual tenancy needs through assessment and an identified Housing Plan which details risks, needs and move on plans.

• Regular contact with tenants as per plan.

• Provide a weekly housing management drop in at PBHA’s hubs.

• Ensure that tenants apply for benefits where eligible, and signpost tenants to information on how to maximise income.

• Record and monitor any breaches of tenancy agreement and work proactively and within procedures to resolve them.

• Liaise with the ASB lead, Income Officer, the Finance and Enterprises and Training departments to provide effective prevention and management of rent arrears, escalating where necessary in accordance with policy and procedure.

• Liaise with colleagues to ensure void targets are met and properties are let within agreed timescales.

• Arrange viewings and carry out sign ups of occupancy agreements and assist in the moving in/out process.

• Ensure tenants understand their rights and responsibilities in their occupancy agreements.

• Deal with complaints, nuisance and tenancy disputes as they arise.

• Work with tenants to promote self-help and mediation approaches to dispute resolution and address and escalate in line with procedure.

• Carry out regular building inspections, helping tenants to report repairs.

• Take pride in PBHA’s property and assets and encourage tenants to do so.

• Enforce the conditions of tenancy that enable PBHA to undertake urgent works such as gas servicing.

• Carry out H&S and fire checks and assessment, liaising closely with others to ensure that follow up actions are completed.

• Report safeguarding concerns as appropriate.

Team Responsibilities

• Be part of the Operational Leadership Team

• Providing a drop-in service at the Hub

• Responsibility for authorising expenditure

• Involvement in the selection and induction of new workers and volunteers.

• Taking part in planning the team’s work and the annual plan

• Ensuring that proper records are kept, and information is passed to other team members as necessary.

• Ensure that PBHA’s systems are accurately updated specifically in relation to contact with tenants and service users.

Customer focused services

• Lead your team in promoting participation and co-production opportunities so that tenants/participants have maximum influence over the development of PBHA.

• Participate in a rota to provide cover for emergency situations outside of regular working hours. The Rota is additional to the 37.5-hour work week.

• Adhere to lone-working procedures.

• To positively respond to, promote and signpost tenants and participants to report complaints in line with PBHA’s practice.

• To have a collaborative and co-operative approach towards resolving complaints, working with colleagues across teams and departments.

• To take collective responsibility for any shortfalls identified through complaints rather than blaming others.

• To act within the Professional Standards for engaging with complaints as set by the Chartered Institute of Housing.

General Responsibilities

• Participate in key meetings.

• Contribute to policy development, income generation, strategic and annual planning, corporate and cross-team activities, external partnerships and promotional activities as required.

• Promote, develop and support PBHA’s ethos, values and impact.

• Provide cover for other managers and workers.

All staff are expected to: 

• Work co-operatively as part of a team and with other teams.

• Be involved in the selection and training of new workers and volunteers.

• Participate in staff training and development activities, one to ones and all relevant meetings.

• Ensure the observation of all PBHA’s policies and practices, including those relating to equality and diversity, data, health and safety, financial control, standing orders, sustainability, recruitment, supervision, appraisals, sickness and disciplinary.

• Plan and organise own work with a minimum of day-to-day supervision.

• Undertake all other reasonable duties.

 

General Information

Please note that:

• Postholders must recognise the needs of the organisation to adapt the role and responsibilities of the postholder as is necessary.

• All PBHA work premises are non-smoking. 

Access Information 

The post is based at our Hubs. The Kingsland Hub site has one level and is accessible to wheelchair users. Clissold and Isledon Hubs have step-only access. The role involves travel within Hackney and Islington and working in tenants’ homes.

Main Conditions of Service

This is a full-time position. The post is for 37.5 hours per week, 5 days per week, Monday – Friday, 7.5 hours per day. Duties will occasionally be carried out over evenings and some public holidays.

Overtime is not paid but in line with Agile working, hours can be averaged out over a 2-week period.

Annual leave entitlement is 26 days per year plus normal bank holidays pro rata (inclusive of bank holidays). This will rise after each completed year of service to a maximum of 30 days.

Salaries are revised each year. The starting salary for this post is £35,692 (SCP 18 – 22). We will usually appoint at the start of the scale.

The post holder will be auto enrolled to be a member of the organisation's contributory pension scheme if eligible.

In common with all posts at PBHA, confirmation of appointment is subject to a probationary period (6 months).

PBHA is committed to equality and diversity, anti-discriminatory practice and is striving to be an anti-racist organisation.

Role Requirements:

Although we are keeping direct experience/knowledge requirements to a minimum, we do need you to use the application form or covering letter to demonstrate your capabilities, in relation to each point listed under essential requirements in the role requirements. Where relevant use your answers to illustrate how your competences have helped you achieve positive results.

The minimum experience required for the post is:

• To have worked in a paid or voluntary capacity with at least one of the following groups: people who have mental ill health; learning difficulties; people who have been homeless and rootless; or people who have alcohol-related problems.

• To have an understanding of the particular wellbeing needs of minority ethnic groups.

• Good computer literacy including the ability to use Windows applications, database systems and MS office packages.

• Experience of forging working relationships as part of a team and in partnership with external statutory and voluntary agencies.  

• Experience of working in an outcome focused way.

The competencies required for the post are the ability to:

• Can positively contribute and take initiative, good negotiation skills

• To be positive, resourceful and resilient when working in a challenging environment

• Understanding and ability to manage boundaries effectively, including awareness of limits of own competence, role and responsibilities

• Good verbal, written and positive interpersonal communication skills, ensuring that stakeholders are treated with respect and dignity and are not judged

• Ability to manage, plan and take responsibility for your own caseload

• Effectively support PBHA’s tenants to progress to more independent accommodation through the acquisition of skills, confidence and supportive relationships

• Establish productive partnerships with a range of key stakeholders, internal and external, to ensure that project targets are met

• Organise work effectively by prioritising, planning and excellent time management

• Meet demanding targets in a difficult climate

• Be a self-starter, demonstrating initiative and a pro-active approach to meeting goals and targets

• Use IT effectively to prepare reports, marketing materials etc.

The successful candidate will need to be committed to:

• Improving quality and raising standards of service

• Enabling participants in the project to take control of their own lives and become involved in the overall running of the project

• PBHA’s Diversity and Equal Opportunities policy

• Co-operative team working

• Having the flexibility to accommodate work responsibilities that occasionally extend beyond normal working hours at short notice

It is desirable that the candidate will have:

• An understanding of peer support and the value of lived experience

• Supervisory experience

• A management qualification

PBHA offers in return:

• 26 days annual leave plus bank holidays, rising to 30 days with service

• Company pension scheme with employer matching up to 5% of contributions

• Agile working

• Eye care vouchers

• Cycle to work scheme

• Enhanced company sick pay

To apply, please register your interest and we will send you an application form to complete. Using an application form supports equal opportunities and anti-discriminatory practices.

Peter Bedford Housing Association is an Equal Opportunities employer who support an inclusive culture and diversity for their staff and those they represent. They are committed to encouraging further growth from diverse groups, and welcome applications from people of all abilities and under-represented groups. Currently, PBHA have an underrepresentation from men and disabled communities. As such, they particularly welcome applicants from these groups.

SPITALFIELDS CRYPT TRUST

A new and exciting opportunity to join this amazing East London charity embedded in the local community, To provide personalised support and interventions for those experiencing homelessness and addiction issues, and to create a safe environment that empowers residents to make positive changes in their lives.

Salary: Up to £30,892 per annum, inclusive of an additional £1,000 unsociable hours allowance for weekend shift work (approximately one weekend in four)

Benefits: Annual leave of 25 days (excluding bank holidays) plus an additional day’s leave per annum, Employee Assistance Programme, Contributory Pension Scheme inc. employer-matched contributions of up to 5%

Hours of work: 35 hours per week Monday to Sunday (shift work).

Applicants are invited to submit their CV and a covering letter outlining their suitability and reasons for their interest in the role. 

Closing date: 9th June 2024 or before should the position be filled.s

Purpose

This is a vital role sitting as part of the Senior leadership team at Hope and contributing to the future sustainability and development of Hope.

The purpose of the role is to manage all aspects of Income Generation and manage the commissioned projects which Hope run.

Developing a long term sustainable income generation portfolio you will have responsibility for your own income generation and manage the fundraising team to deliver their financial targets, motivating and monitoring them to achieve success.

Our current income generation activity currently generates around £1.2million per annum and it is the post holders responsibility to grow this income to achieve £1.5million per annum in the next 5 years to ensure Hope can achieve it’s newly launched Operational Strategy.

There is also a likely a facility move in the future, where the Head of Development would need to access funds, in addition to operational budget, for a facility transformation project.

As Line Manager for Hope’s commissioned projects you will have overall responsibility to deliver on the contracts for which we have been commissioned and identify growth potential for the organisation.

Responsibilities

• To Manage all aspects of income generation at Hope.
• To deliver a diverse fundraising portfolio to ensure long-term sustainability.
• To lead a small team of fundraisers and work with the Marketing Manager to achieve income levels as determined by the CEO and Board of trustees.
• To Line Manage and lead on all commissioned work, people recruited and project management.
• To be responsible for all reporting related to grants, trusts and/commissioned work.
• To be part of both Senior Leadership Team (SLT) and Senior Management Team (SMT), helping set the strategic direction for the organisation and ensuring it is implemented effectively.

Leadership:

• To develop and deliver a Fundraising Strategy and associated annual Fundraising Plans to achieve income levels that enable Hope to fulfil its Strategic Framework priorities 2024-2029.
• To work with CEO and our new ‘finance sub-group’ to develop and oversee our budget and forecasting process, agreeing targets, providing realistic profiles, understanding the seasonality of income, and highlighting risks.
• Identify new opportunities for income generation and deliver an agile approach to trends in fundraising and changes in society giving.
• Lead the commissioned program teams to achieve the desired outcomes.

Management:

• Lead a small team of dedicated Fundraising Senior Coordinators to access funds to ensure the ongoing delivery of Hopes Homeless, Hunger and Hardship priorities.
• To manage 1:1 meeting, annual appraisals.
• To manage all posts associated with commissioned project’s sitting outside our core objectives,
• To ensure that the values of Hope are embedded across all the work we do.
• To engage and maintain relationships with volunteers to support and enhance the work of the fundraising team.

Partnerships:

• To be an ambassador for Hope in the community, showcasing the work we do across Northamptonshire to facilitate fundraising opportunities to fulfil your personal fundraising objectives and those of the wider team.
• To build relationships with:

o Trusts.

o Grant providers.

o Major donors.

o Corporate partners

o Public with a focus on regular donations

o Churches and other community groups including schools.

• To build and maintain relationship with WNC and NNC, especially the Public Health Teams and Councillors, to maintains Hopes positive relationship, so that we can continue to be a trusted partner and access commissioned contracts to enhance our core offer.

Fundraising

• Work closely with Marketing Manager to ensure a clear public donation pathway exists linking to website, social media, events promotion, and any other marketing- tracking success of each communication approach at increasing income.
• To manage all grants and trusts contracts from application to reporting and ongoing engagements.
• Lead on major donor, VIP and legacy events to ensure further income opportunities.
• To manage all commissioned projects from application, to oversight of project delivery, including management of posts recruited to reporting and ongoing engagement.
• Lead any future capital fundraising appeals for new of existing facilities.

General:

• To be an active and effective member of the Senior Leadership team and ambassador for the work of the organisation, our strategic framework 2024-2029 and our values in all you do.
• To work some hours outside of normal office hours (including evenings and weekends).
• To carry out every aspect of your duties with due regard to Northampton Hope Centre’s policies and procedures at all times.
• To always maintain a professional level of communication.
• To keep clear records and plans of all contacts with clients, professionals, and meetings with external agencies.
• To participate in regular supervision and annual appraisal, and help identify your own job-related development and training needs.
• To attend and lead staff meetings as and when required.
• To attend relevant training sessions and courses.
• To carry out other reasonable tasks as requested by the CEO.

Other Characteristics:

Commitment to the values underpinning Hope:

• Person-centred:

Focus our support on the needs of individuals.

• Empowerment:

Enable service users, staff and volunteers to take responsibility with the ability to act upon their own initiative.

• Collaboration

Work positively, effectively, and productively with others both internally and externally.

• Honesty

Be truthful and transparent in all actions and interactions.

• Personal development

Encourage the development of skills and knowledge in order to maximise the support of our staff, volunteers and service users.

• Non-judgemental

Adopt a non-judgemental, non-biased attitude where everyone counts.

Person Specification

This person specification sets out the essential and/or desirable experience and abilities needed by the successful candidate for this post. Please bear these points in mind when applying for the role as these requirements will be taken into account at both the shortlisting and interviewing stages.

Qualifications

Essential:

Evidence of continual professional development.

Desirable:

Degree level qualification.

First Aid certificate.

Fundraising qualification.

Member of Institute of Fundraising.

Experience

Essential:

Proven fundraising experience for a minimum of 5 years.

Experience of voluntary and community sector.

Experience of managing budgets.

Desirable:

Experience of developing and delivering a fundraising strategy.

Experience of writing and delivering commissioned projects.

Experience of writing and delivering grants to Trusts and grant providers for both small bids £5k-£10k and larger multi-year bids of £250k+.

Experience of managing a fundraising function and or team.

Experience of dealing with the media.

Personal Qualities

Essential:

Self-starter, organised and good at planning.

Ability to work under pressure.

Positive persona who is Goal and Values orientated.

Excellent inter-personal skills.

Ability to work with a wide range of people .

A excellent team player and role model to others.

Flexible approach to working hours.

Experience of current fundraising/CRM software packages (currently using eTapestry).

Desirable:

Must have access to a car and clean driving licence.

Knowledge of online fundraising tools and social networking .

Knowledge of Homeless, hunger, hardship sector.

Experience of working in an environment with vulnerable, often chaotic and challenging adults.

Knowledge of West Northamptonshire area.

Applications Process:

Please submit your CV by Wednesday 5th June 2024

Those successful for interview will be notified no later than Wednesday 5th June 2024.

Interviews will take place Monday 10th June 2024. Successful applicants who reach the interview stage join the team at Hope for the whole day.

The day will follow the below structure:

• 9am: Candidates arrive at Ash Street.
• 9.30am: Candidates will be provided tour of our local facilities at Ash Street (home of Hope in the Community) and Oasis House (Home of Hope for the Homeless) 9.30am a chance to see our service and meet our service users.
• 10.15am: Break
• 10.30am to 11.30am, candidates divided into groups including volunteers and service-user volunteers to complete the following task:

‘As a group we would like you to discuss the Strengths, Weaknesses, Threats and Opportunities of working with other charities and community groups locally to deliver a shared event portfolio (eg. Bike rides, Sponsored runs, sponsored abseiling, charity balls etc) when comparing to running the portfolio of events in-house for just Hope”

• 11.30am to 12.15pm candidates asked to work in different groups (of two or three candidates only):

You will have 40 minutes to develop an eight to ten minutes presentation:

‘Discuss and present the value of a diverse portfolio of income, and consider the benefits and risks associated with strategy creep* when accessing funding from grants-providers and trusts’

*Strategy Creep is defined as the phenomenon in which an organisations initial strategy/delivery plan slowly grows to include more goals, tasks or requirements.

• 12.15pm to 1pm – each group will present their model of support to all other candidates.
• 1pm to 1.45pm – lunch to be provided by Hope.
• 1.45pm – candidates will be advised who is through to the second stage of interviews as follows:

2pm-2.30pm: Interview 1

2.45pm-3.15pm: Interview 2

3.30pm-4pm: Interview 3

4.15pm-4.45pm: Interview 4 (if needed)

5pm- 5.30pm: Interview 5 (if needed)

Job Purpose:To provide administrative support for the Housing Team and to carry out general administrative tasks. To also be responsible for providing a professional and friendly welcome to all visitors and residents, providing information on services available.

Hours of work:21 hours (7 hours per day over 3 days)

Location : YMCA East Surrey, Hillbrook House, 68 Brighton Road, Redhill, Surrey, RH1 6QT.

Annual leave:  Five weeks (pro-rata) plus bank holidays. Holidays increase after two years’ service to a maximum of five weeks’ pro-rata after six years’ service. The holiday year runs from 1 April to 31 March each year. 

Benefits:

Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.

Free Parking : There is free parking available at The Sovereign Centre and at all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.

Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.

Main responsibilities

• Provide a professional friendly welcome to all visitors and residents arriving at Hillbrook House and providing information on services and facilities available
• To deal with telephone enquiries and to put calls through to other staff, to take messages and to retrieve voicemail messages
• Ensure the visitor policy is complied with and the seen sheet is completed and kept up to date

· Collate, input and monitor data via various IT platforms

· Manage incoming client applications via guidance support and various IT platforms

· Complete and the keep the staff rota up-to-date and distribute to staff

· Filing and other administrative work as required

· Updating reception documents and maintaining contact folders

· To offer a helpful and supportive presence to residents and reporting of incidents

· Keeping tally on stock available and first aid items

· Cash transactions over the reception for resident rent and  maintain accurate receipting and accounting of all monies and credit transactions taken whilst on duty, checking floats and reconciling the till at the end of the shift

• Ensure that all keys and equipment issued are signed for and are returned and stored as appropriate
• To provide administrative support for the housing team and to carry out general administrative tasks (using Microsoft Office and other platforms)
• To be responsible for the post at the weekend, ensuring incoming post is dated, and is distributed to appropriate staff and residents and that outgoing post is processed correctly
• Any other duty requested by Housing Management

Closing date & interviews: 

Closing Date:Thursday 23rd May 2024 9am

Interviews are scheduled : Thursday 30th May 2024