Office Manager Jobs

Do you have Employment & Skills experience and want to make a real difference to people's lives? 

We're pleased to have a unique opportunity for a forward-thinking individual to make a positive impact within our Employment & Training Team in Bournemouth, Christchurch and Poole. 

This is a full time, fixed term role for 2 years, with a mix of working from home, office and out in the community. 

The Role

You will be working on a new Green Skills Project that is funded by the HACT Green Skills Partnership. The aim of the project is to support customers into green employment opportunities in the BCP area. ​ 

This is an incredibly rewarding role in which you'll coach customers to achieve their work aspiration, either gaining qualifications or returning to, or finding better work in green sector's, in turn supporting customers to maintain their tenancies, maximise their opportunities and improve their quality of life 

You'll be: 

• Providing green skills focused information, advice, and guidance services to a caseload of identified or referred customers
• Developing a strong network of support agencies and providers 
• Utilising a combination of digital, phone and direct delivery 
• Developing personalised needs-led action plans in partnership with customers that outlines personal needs and goals, enabling them to develop the skills they need to seek, secure and sustain employment 

What we're looking for:  

• You should have a passion for green skills and be excited to support customers to improve their knowledge and understanding about the vast employment opportunities and progression that the green skills sector can offer​
• You should have demonstrable experience from a similar role with good knowledge of the local labour market and green skills. 
• The skills and passion to work with customers in a solution focused way, creating and supporting the delivery of action plans that create positive and sustainable change  
• Effective collaboration, the ability to quickly build positive relationships with customers as well as the job centre and other local employment support networks 
• An enjoyment of understanding customer needs and hopes for the future, helping to extend their thinking about what they can do to sustain their tenancy through employment while achieving their work goals 
• A flexible and positive attitude with the ability to self-manage, prioritising and managing multiple caseloads 
• Experience in mentoring and coaching people to realise and achieve their potential 

A full UK driving licence and access to your own transport is essential as some travel throughout the region may be required. 

A basic DBS check will also be undertaken for the successful candidate.  

What you can expect from us:  

You will be part of a friendly, motivated and supportive working environment.  We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation. 

We have some great benefits on offer at SNG, including: 

• £450 yearly flexible benefit pot 
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) 
• Chance to buy or sell holiday  
• Generous matched pension scheme up to 12% and life cover at 4x salary
• Access to 24/7 virtual GP service
• Wellbeing discounts including gym memberships
• Options for private medical insurance, dental insurance and critical illness cover 

About us: 

It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations. 

We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities. 

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values. 

Salary: £24,102 per annum

Contract: Permanent

Full time: 37.5 hours per week

Location: Norwich

Closing date: Sunday 16th June 2024 at 11.30 pm

We’re looking for an enthusiastic individual with office administration and customer service experience to join us as an Administrator and provide the support we need to help us deliver an effective local service. This is an exciting opportunity and you will play a key part in standing up to the housing emergency.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

About the team 

In Norfolk we have provided housing advice for over 25 years, with offices in Norwich and Kings Lynn as well as Court Desks in Norwich, Kings Lynn and Great Yarmouth County Courts. We work within communities to understand and respond to the housing issues they have and work in partnership to deliver our priorities: supporting people with additional needs, combatting discrimination and disrepair in the private rented sector and fair access to and delivery of social housing throughout Norfolk.

About the role

You will be the first point of contact for in-person and telephone callers to the service which involves taking client details, providing information and working with advisers to direct enquiries to the right people. You will provide administrative support functions and have responsibility for designing and developing office systems and processes, data input, extraction and analysis and finance administration.  Helping the front line team with case administration, assisting the Hub management with ad-hoc projects and making sure that our office equipment is properly maintained – these are all aspects of this interesting, varied and vital role.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

With proven office administration and customer service experience, you’ll be a confident user of Microsoft Office, including Excel, Word, PowerPoint and Outlook. Someone with a passion for social justice, who thrives in a fast paced and busy office environment, you have a flexible and tenacious approach and enjoy learning new skills. You will be able to input, extract and analyse data and be able to review processes, introducing new ways of working where needed.

In return we can offer a competitive salary and a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Home is everything. We exist to defend the right to a safe home. Join us in ending the devastating impact the housing emergency has on people and our communities.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement with responses to points 1 - 4 in the ‘About you’ section of the job description, of no more than 350 words per point

Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses.

• We prioritise diversity and have an inclusive and open mindset.

CVs without supporting statements will not be considered. 

We are working in partnership with MuirCroft Housing Association, a not-for-profit social landlord providing sheltered housing in Southampton, who are seeking to appoint a new Chief Executive to lead on and bring a new perspective to an already successful charity.

In existence for over 40 years, MuirCroft provides sheltered housing to rent for over 60's and today supports well over 100 tenants. But MuirCroft is about much more than just its buildings, it’s a thriving, happy community of people living their own lives but with the support of both staff and fellow tenants.

With a track record of successful senior appointments, and with specialist skills in the sector the new Chief Executive will lead a well-structured, rigorous, and fully supported service. 

The successful candidate will demonstrate the following:

• Experience of senior leadership in an organisation or major service in a relevant field, with a proven track record in both strategic and operational management 
• Understanding of the social housing operating environment, the regulatory framework provided by the Regulator of Social Housing and other sector regulators.
• Experience of developing financial and non-financial management information, and have excellent budget preparation, setting, monitoring and financial forecasting.
• Effectively work with Board or Management Committee to develop exciting and realistic strategies that deliver the vision and objectives who can lead the development of organisational and cultural change.

The ideal candidate will be an effective team player and 'people person' who is able to demonstrate the highest levels of integrity and standards and use their skills and experience of the small staff team, to best effect.  You will have the ability to work on your own initiative and be able to lead and positively represent the organisation.  The new Chief Executive Officer will be an ambassador, playing a key role in building effective relationships with internal and external stakeholders.  You will have excellent communication skills and the ability to motivate, lead and inspire a team.  The new Chief Executive Officer will embrace regular daily tasks, as well as formulating and implementing forward-looking strategy.

For more information, please contact Sandra Smith, Associate Director, Charisma Charity Recruitment. Applications should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from prospective candidates of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Location: Southampton, Hybrid, Association offices as base.

Closing date for applications: 24th June 2024

First client interview: w/c 8th July

Second client interview: w/c 15th July

Contract: FTC (12 months), Part-time (18.75 hours per week)

Salary: £19,050 - £22,275 per annum (London) or £17,050 – 20,275 per annum (Outside London)

Closing Date: 17th June 2024

Interviews will be held w/c 24th June 2024

Centrepoint, the UK’s leading youth homelessness charity, is looking for Partnerships Grant Giving Officer to join our Partnership team. This role is offered on a hybrid-working basis with home working combined with 2 days per week on average in our London, Manchester or Birmingham office (TBC on application).

We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Centrepoint provides homeless young people with accommodation; health support and life skills in order to get them back into education, training and employment. We want to end youth homelessness by 2037. Together with our partners, we support over 16,000 young people each year. It is a truly exciting time to be joining Centrepoint, as we work towards our vision to end youth homelessness by 2037.

About the role

The Grant Officer post will help Centrepoint to develop a grant-giving project as a part of a wider externally funded programme called More Than a Roof. The More Than a Roof programme that is supported by a large corporate partner, is projected to launch in the Autumn 2024 and will last for three years.

At Centrepoint and through the partners we work with, we see vulnerable young people arriving at supported living hostels following periods of rough sleeping, family relationship breakdowns, and a myriad of other traumatic experiences. Initially, Centrepoint wants to transform hostels around the country into homely and safe environments where young people can overcome trauma and receive the specialist support they need to give them a starting point for a happier life. We want to enable our 100 plus partner charities to access funding to implement the More Than a Roof philosophy, through a new grant-giving scheme. Youth homelessness charities would have the opportunity to apply for grants to make the living spaces of young people escaping homelessness, more like homes. This new programme will be the first time that Centrepoint has provided grants to other organisations. It will be an innovation for Centrepoint and one that we will learn from, as we provide vital additional funding for small to medium organisations working with homeless young people across the sector.

What you'll be doing: 

• oversee the whole grant-giving process from the launch to communications and outreach; application and selection
• putting forward applications to the Grant Allocations board for approval
• organise the awards and distribute the funding in accordance to policies ensuring it is dispensed to a diversity of organisations across the UK and delivers impactful change for homeless young people
• maintain a grants management system and manage data in line with GDPR and other relevant policies
• establish and build strong relationships with strategic stakeholders and grantees
• monitor and evaluate the impact and success of each grant given by getting grantees to complete required monitoring forms,
• ensure all activity achieves the intended outputs and outcomes on time and within budget.

Why join Centrepoint?

In return for your efforts, the post holder will receive a competitive salary, excellent training and development opportunities, and a host of staff benefits including:

• 25 days of annual leave per year, rising by one day per year to a maximum of 27 days
• Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies).
• Private Medical insurance
• Income protection
• Employer pension contributions of 5%
• Access to Cycle 2 Work loan scheme
• An interest-free travel loan

Don’t miss out on this fantastic opportunity to join our team as a Partnerships Grant Giving Officer click ‘Apply’ now!

Do you want to take a leading role in shaping the strategy and policy position of one of the UK’s leading homelessness charities?

We have an exciting opportunity for someone to join St Mungo’s as Head of Policy, Strategy and Research where you will lead the development of St Mungo’s policy agenda, developing effective recommendations informed by the experiences and expertise of our clients and colleagues, while leading the team to develop strategies to reach key audiences.

The Policy, Strategies and Research team is central in ensuring the voices of people experiencing homelessness are heard and represented, they use this alongside data and evidence gathered from our work to advocate for positive change across the UK. Key responsibilities in this pivotal role include:

• Overseeing the delivery of the St Mungo’s 2024-2030 organisational strategy, ensuring that the strategic goals are being delivered, reviewed, and refreshed in response to necessary factors.
• Clearly defining the research agenda with input from senior colleagues, an understanding of the organisations’ priority areas and the experiences and perspectives of our services and the clients and partners who use them. 

In this role you will be required to work flexibly for at least 2 days per week from our Central Office in Tower Hill, London. This allows for in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations. 

About you

We are looking for an experienced problem solver with success in influencing national, regional and local government, legislators and other decision-making bodies.

• You will have the ability to build effective working relationships internally and externally by influencing others and identifying and solving issues constructively to reach positive outcomes.
• You will demonstrate experience in leading and facilitating policy and strategy development processes and working with a wide range of colleagues and stakeholders to develop clear positions and plans in complex environments.

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website. 

Closing date: 10am on 17 June 2024

Interview and assessments on: week commencing 1 July 2024

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

Customer Resolution – Complaint Handler 

Newcastle-under-Lyme 

£28,142 

Hybrid working with at least 2 days in the office 

Our client puts People First by delivering safe, decent homes and excellent housing services through their talented Aspire team. They have an exciting opportunity to join their team as a new Customer Resolution Officer. 

With experience of managing complaints, you will take ownership of each complaint, from the initial communication through to resolution and will be accustomed to completing thorough investigations. You will be adept at working under pressure and to timescales, as you identify actions that will resolve the complaint and provide detailed information on service improvements, ensuring that recommendations are recorded and implemented. You’ll have excellent communicative skills and will be able to draft letters and emails, demonstrating high customer service throughout the process. You’ll be meticulous in your approach with great attention to detail, ensuring that all communication and records are maintained and easily auditable.

They’re looking for an individual that has worked in a similar complaints role and understands the pressures that often come when liaising with frustrated customers. A confident communicator, you will feel at ease liaising with external stakeholders including customers and, on occasion, MPs. You’ll be able to manage sensitive information and demonstrate a compassionate approach with each customer. With strong IT skills, you will be able to accurately maintain records and data and will be able to create necessary reports and draft letters, whilst adhering to their complaints policy.

Due to the nature of the role, you must have a full UK driving licence and be able to visit customer premises when required. You’ll also have a flexible approach to working hours and be able to work the occasional evening or weekend if necessary 

If you have a passion for making a difference for our customers and want to be a part of their first-class maintenance team this could be the role for you. 

In return they can offer you: 

• Belonging to a team who make a difference to our community and value equality, diversity and inclusion. 

• 22 days + bank holidays + 3 concessionary days at Christmas

• Comprehensive employee assistance program 

• A full benefits and discounts platform 

• Holiday buy, tech and annual saving schemes 

• 2 Volunteer days per year to support the community

• Competitive rates of pay 

• A generous company pension scheme and life insurance up to 3*salary as an active member.

• Wellbeing, health drop ins and staysafe provisions to look after you at work. 

• Option to join the medical health cash plan

• Green car scheme

• Enhanced maternity and paternity leave

• Service related awards

• Cycle to work scheme 

Closing Date: 28th June

Interviews may take place whilst the role is live and on the 3rd July 

They reserve the right to close the vacancy early should they receive sufficient suitable candidates 

We are looking for confident, customer-focused individuals with great interpersonal skills for this busy Repairs role. If this is you, come and join us at ISHA as one of our Repairs and Maintenance Advisors.

Repairs and Maintenance Advisor (x3)
Hours: 35 hours (full time)
Location: ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR
Salary: £30,886
Contract: Permanent

This is an exciting opportunity for an experienced Repairs and Maintenance Advisor who understands customer needs and has a positive customer output and able to work in our small, but supportive, Housing & Neighbourhoods Team working on all aspects of Repairs. It is an interesting and varied role for an engaging, solution-focused person, with a passion for providing an excellent customer outcome across ISHA’s portfolio and help keep our residents safe in their homes, and someone who wants to add value within an organisation.

You will bring your knowledge and experience by providing advice and support to various stake holders, staff and residents by keeping CRM up to date and be able to demonstrate excellent customer service is being provided. You should be a resilient, professionally curious person, who is enthusiastic about a career in the Social Housing.

You will work closely with the Repairs Manager to support with continuous improvement across all service areas, while helping to support and achieve our organisational objectives.

Some of the key responsibilities of the role include:

• Manage and respond to inbound calls
• Problem solving and working with other departments to obtain a resolution for the best customer outcome
• Listening carefully to customer’s requirements
• Ensure the highest standards of customer care at all times
• Share best practice knowledge with colleagues to promote continuous improvement

You

We are seeking a proactive and committed individual with strong interpersonal skills who can provide an efficient and customer-focused repairs service to residents, employees and senior leaders.

This is busy and varied role, so we’re looking for someone with excellent interpersonal skills, who can adapt to a fast-paced working environment while ensuring consistency, alongside considering and minimising risks, who will play an integral role in delivering our repairs service.

Working closely with our key internal and external stakeholders, you will continue to work in a way that has the customer’s needs at the forefront of everything that you do. Providing a first-class service is a high importance of ISHA. You will be required to multitask on a daily basis and have a real desire to make a difference.

You need to be flexible, proactive, and enthusiastic, and have excellent communication and influencing skills. A great sense of humour will serve you in good stead working in our busy, fast paced office.

Don’t feel you meet every single requirement? Studies have shown that some candidates are less likely to apply to jobs unless they meet every single requirement. At ISHA, we are dedicated to building an inclusive workforce, so if you’re excited by this role but your experience doesn’t quite align perfectly, we encourage you to apply anyway. You just might be the right candidate for this, or other roles, because of your transferable skills.

Other information

About ISHA

We are a small but ambitious housing association at a critical juncture. Our ambition is for the communities we are anchored in and exist to serve, and we have done and achieved much over the past few years. But in these challenging times we know we’ll achieve nothing unless we are equally ambitious for own our people.

Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to bring, and be, their best self to work.

We can’t be a brilliant landlord if we don’t partner with brilliant colleagues. Could you be one of them and be trusted to make the difference?

If this sounds exciting, we want you on our team. Please do apply.

This role is based at our Head Office but there is some flexibility to work in a hybrid way if preferred.

Deadline: 09:00am 25 June 2024
Interview: Monday 1 July 2024 in person at 102 Blackstock road.

Interested?

If you would like to find out more, please click the apply button. You will be redirected to complete your application for this position.

Please note: We can only able to accept applications from candidates with eligibility to currently work in the UK.

Staff Benefits

We’ll offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years’ service), eye care vouchers, a cycle to work scheme and other great benefits (see attached). We have an evolving wellbeing offer, that is being developed following employee feedback, and we will invest in your professional development with on-going training and career development opportunities.

Inclusion and Diversity

We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that passionate commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remains at the heart of everything we do.

Asking for adjustments

ISHA is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions.

No agencies please.

Job Title: Counselling Services Coordinator

Hours: Part-time Monday to Thursday 4 hours per day (16 hours per week)

Contract Type: Fixed Term Contract to 28th November 2026

Salary: £31,000 to £32,000 FTE depending on experience

Application Deadline: Wednesday 10th July 2024 at 11.00pm

Interviews: week commencing 22nd July 2024

Location: Hybrid, with home-working available following an initial period of training at BCWA Head Office in London SE20

Employee benefits we offer:

- A friendly, flexible and values-led organisation

- Competitive salary

- 25 days of annual holiday, plus bank holidays (pro-rata for part-time)

- Birthdays and Wellbeing Leave

- Contributory pension scheme (5%)

- Training to help you perform your role and support your professional development

- Comprehensive Employee Assistance Programme, counselling and wellbeing support

- Healthcare cashback scheme

Who we are: Bromley & Croydon Women’s Aid is a well-established, innovative and forward-thinking local domestic abuse service. We are seeking a self-motivated, flexible and experienced individual to join our dynamic team to help us deliver excellent services to vulnerable women who have experienced domestic abuse and be committed to working in a non-discriminatory manner.

About the role:  We are seeking to recruit a Counselling Services Coordinator to provide administrative support to our Counselling Services Manager and assist in the smooth running of our counselling programme. You will deal with referrals and carry out clinical counselling assessments in person and online to ensure that BCWA is the correct counselling service for the client.  You will liaise with our trainee counsellors and allocate clients to the counsellors based on suitability. You will manage our counselling waiting lists and ensure clients are kept informed.  You will ensure confidentiality and data security is maintained in relation to service user’s details, case records and supervision notes. Ideally you will have or be working towards a counselling qualification and/or have experience of providing trauma-informed support.

All staff have access to hot-desking at our offices as needed. We do our best to accommodate flexible working practices at BCWA. We are all women with busy lives and families, and we understand that flexibility can be crucial in supporting women in the workplace.   

Wellbeing: As a trauma-informed charity we take mental health and wellbeing seriously. We offer clinical supervision to our frontline team, regular staff wellbeing sessions, use of our Employee Assistance Programme and an additional wellbeing platform which offers a range of advice and support.

Notifying candidates: We apologise in advance that we will not be able to notify candidates who are not shortlisted. If you haven’t heard from us within two weeks from application deadline, please assume your application has been unsuccessful.

We reserve the right to terminate this recruitment process should we receive a large number of applications.

Female applicants only: In light of the nature of work, the candidate’s gender is considered to be an occupational requirement in accordance with Schedule 9 (part 1) of the Equality Act 2010.

Equality, Diversity & Inclusion: BCWA is committed to supporting and promoting equality & diversity and creating an inclusive working environment. To achieve this, we seek to employ a diverse range of staff from many different backgrounds to better represent the communities we serve.

BCWA are an Equal Opportunities Employer.

Reg. Charity No.1068007.

Position: Lead Worker

Type: Full-Time (37.5 hours per week) Monday to Friday, 9 am to 5 pm

Duration: Initially until 9th August 2024

Pay: £16.40 +Holiday pay = £18.38 or £20.00 via umbrella per hour

Location: Pan-London, Regular travel across West, South, and East London.

Hybrid working (not exclusively or guaranteed work from home).

Office based in Lambeth

About the Role

We are seeking a dedicated Lead Worker to join our client's floating support team, responsible for providing expert casework and resource provision for service users. This role involves supporting Assured RSI Tenants who may need assistance after graduating from support services, contributing to the implementation of team aims, and maintaining high standards in service delivery within a complex and changing environment.

Key Responsibilities:

• Assessment & Intervention: Conduct initial assessments to determine clients' needs, providing brief interventions or referring them to TST Support Workers for long-term support.
• Collaboration & Communication: Regularly share information and communicate with TST Service Commissioners, Housing Providers, Adult Social Care teams, and other relevant services.
• Supervision: Oversee the casework of volunteers and new colleagues within the TST, ensuring effective coordination and maintaining company standards.
• Case Management: Carry a caseload of clients, providing ongoing support and direction. Key working clients directly or coordinating support while other team members interact with clients.
• Specialisation: Act as a resource in one or more areas such as mental health, substance misuse, offending, tenancy sustainment, outreach, hostels, resettlement, and learning and employment.

Additional Responsibilities:

• Contribute to service effectiveness and deliver high-quality, outcome-focused services.
• Support the coordination of team activities and maintain standards in relation to service users and stakeholders.
• Provide accurate information, reports, and analysis to Lead Managers or Senior Practitioners.
• Regularly review the effectiveness of service delivery, involving service users and stakeholders.
• Contribute to the development and implementation of the annual work plan.
• Promote best practices, including person-centred support planning and effective casework management.
• Maintain good working relationships with colleagues and represent the team at external meetings as required.
• Ensure compliance with company policies, procedures, and regulatory frameworks.

Requirements:

• Essential: Previous experience in homelessness support.
• Desirable: Experience supervising casework of volunteers or colleagues.
• Strong understanding of effective support services for vulnerable people.
• Knowledge of various approaches to key working and case management.
• Understanding of the complex issues contributing to homelessness and the needs of homeless individuals.
• Ability to work independently while remaining accountable to line management.
• Excellent written and verbal communication skills.
• Ability to establish good working relationships with service users, colleagues, and stakeholders.

If you feel the above opportunity is missing your application, then apply now!

Or refer someone! Each successful referral will earn yourself a £70 Love to Shop voucher!

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

MMHS has for many years played a crucial role in meeting the housing and housing-related needs of ministers who have worked in the Methodist Church and continues to support this community through the provision of housing across the UK. At the same time, we are considering ways of using our resources for new mission, while remaining fully committed to our existing mission.

This is a crucial moment for us as a charity. We are in search of a highly strategic CFO with a broad skillset which stretches beyond the remit of many financial leadership roles within the charity sector. The CFO will work closely with the CEO, playing a crucial role in the stewardship and optimisation of a range of assets and providing leadership to the finance team as well staff working in other functions. If you care about supporting those who have worked in methodist ministry, have an appetite for positive change, and the character and skills to play a key part in leading our charity towards a new future, we welcome your interest.

About the role 

This is an exciting new post in the Communications Team at Glass Door. Reporting to the Head of Communications, this role will support the delivery of a new paid & organic digital marketing strategy, working closely & collaboratively with both the Comms & Fundraising Teams, as well as co-lead on the delivery of a new website. 

Through this role, we will ensure that all our existing supporters are actively communicated with and that we are regularly engaging with a range of new supporters through a unique & tailored approach.

What you will do as part of our team 

Marketing:  

• Work with all internal stakeholders to develop digital marketing campaigns across paid, earned and owned channels delivering against KPI’s for income, campaigning and brand awareness. 

• Co-manage delivery of multiple/ congruent campaigns, appeals & events to attract & engage new supporters - often working alongside key members of other teams including fundraising, operations and advocacy teams. 

• Co-lead on the project management & delivery of a new website

• Work collaboratively with the Digital Comms Officer to ensure all content is optimised for multiple purpose/platforms and in line with our brand guidelines 

• Contribute creative ideas to generate content for campaigns, news stories, blogs and social media 

• Oversee development and delivery of quarterly e-newsletters. Assist colleagues with their email marketing to ensure on brand and in line with overall digital calendar 

• Work closely with the Individual Giving Officer to run email marketing campaigns - including audience specific segmented email journeys

• Work closely with the Community & Corporate fundraising colleagues to ensure content and digital journeys are meeting their needs through an integrated marketing approach

Monitor impact 

• Monitor the impact of paid & organic marketing campaigns to report on key KPI’s and metrics. Using tools within social media platforms and Google analytics. 

• Work closely & collaboratively with the Digital Comms Officer to ensure all conversions of paid promotion are tracked effectively & efficiently 

• Analyse marketing journeys for collaborative Fundraising deliverables – including campaigns & appeals and create monthly reports to share success of conversions 

• Lead on the moderation and tracking of website usage 

• Lead on the evaluation of social media and online reach, create monthly reports, and assist with evaluating the effectiveness of campaigns & appeals 

• Lead on the monitoring and track Google ads & analytics 

• Monitor and follow trends within digital and innovation to improve the organisation’s digital presence and activities 

Strategy 

• Support the creation & delivery of the digital audit of GD web & socials 

• Support the creation & delivery of the GD Communications Strategy – specifically the digital marketing strategy 

• Support the Fundraising Team’s strategic promotion objectives of campaigns, appeals & challenge events

Other

• Attend and participate in relevant team meetings, and other ad hoc meetings when necessary 

• Undertake other ad hoc tasks as directed, such as assistance on Glass Door events and fundraising & challenge events 

• Carry out the functions of the post with proper regard to Glass Door’s Equal Opportunities Policy 

An exciting opportunity to join Spitalfields Crypt Trust (SCT), a vibrant East London charity dedicated to supporting individuals affected by homelessness and addiction. This role is crucial in ensuring excellent relationships with fundraisers and donors while supporting the administrative functions of the fundraising team.

Role Overview:

• Responding to Supporter Enquiries: Handle emails, calls, and postal enquiries, providing high standards of customer service.
• Fundraising Stewardship: Thank supporters and acknowledge key events.
• Platform Management: Manage Just Giving, Go Cardless, and other online payment platforms, ensuring accurate record-keeping and reporting.
• Financial Records: Maintain up-to-date financial records and donor databases.
• Event Support: Assist with the planning and execution of fundraising events.
• Communications Support: Aid in producing marketing materials and distributing them to SCT shops.

Salary: £24,324 pa FTE

Benefits: 25 days annual leave (rising to 30 with length of service) plus bank holidays (pro rata on basis of 35 pw full time equivalent), 5% employer contribution pension, BUPA Employee Assistance Programme, BUPA Health Insurance cash plan, season ticket loan, cycle to work scheme.

Hours: 21 hours per week

Estates Officer / Property Officer (Social Housing)

Hemel Hempstead, Hertfordshire (Field Based)

Salary £32,761 Per Annum Plus Benefits

Permanent, Full Time

37 hours per week (Monday – Friday, Flexibility Negotiable)

Thrive Homes is looking for an Estates Officer to carry out routine estate visits and complete inspections of the communal areas within our portfolio of properties across Hertfordshire, Buckinghamshire and Bedfordshire. 

This varied front-line role will provide a comprehensive service to our customers and be focused on the relationship between the customer, Thrive, our partners and stakeholders.

Other Responsibilities:  

• Carrying out estate inspections to check cleaning, grounds maintenance, identify repairs and hazards such as fly tipping or bulky waste to ensure our Communal Area Standards are met.
• Undertake ‘flick testing’ to the communal lighting through the blocks.
• Checking communal areas are kept clear and issuing TORTs notices where required.
• AOV testing where applicable during block inspections.
• Booking and monitoring the follow up of works and actions and to complete associated administration for grounds maintenance, cleaning, bulk waste communal area repairs and any other issues identified.
•  Identify and escalate customer support requirements to the appropriate support channel (e.g. Thrive’s Customer Relations Team).
• Undertake and review cleaning and ground maintenance inspections, highlighting areas for improvement through the correct channels.
•  Collaborating and supporting the team and business to ensure resolution of issues is achieved
• Responding to complaints and queries related to estate services and, where necessary, meeting customers and/or contractors on site as part of the resolution process.

Requirements:

• Full Driving Licence and use of a vehicle.
• Previous experience in a similar role within Housing or Property Management.
• Trained on flick (emergency light) testing and AOV checks would be beneficial.
• Experience of delivering a service to a diverse customer base.
• The ability to engage with customers at all levels providing updates on communal works as well as highlighting issues to our dedicated health and safety team and contractors.

• Experience of working with external contractors to achieve positive outcomes for customers is beneficial.
•  Self-motivated, and confident with a ‘can-do’ attitude.

Benefits:

Thrive’s Top 10!

• Annual Leave - 25 days per year increasing by length of service (up to 30 days).
• Buy or sell annual leave
• Generous family friendly provision
• Pension - Thrive Homes will pay double your contribution (up to 10%).
• Discretionary Bonus
• Life assurance - a payment of 3x your salary
• Health Cash Plan - facility to claim cashback for dental, optical and physiotherapy costs, alongside wellness services.
• Virtual GP Service (available 24/7)
• Wellbeing reward scheme (earn vouchers through a health app)
• A range of engagement activities aimed at building team morale, supporting both physical and mental health, and celebrating all things that make us different!

All roles at Thrive are subject to a basic DBS check.

Closing date: 21st June 2024

Interviews to be confirmed

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.

About Thrive

Thrive Homes is an award-winning housing association with a strong track record and ambitious plans. Thrive exists to provide good quality affordable homes and services enabling the development of communities where people enjoy living. We manage over 5,000 properties and are continuing to build new homes each year.

Thrive’s Approach

Thrive is an exciting place to work. We challenge ourselves and others to deliver results and think differently. We share positive experiences and messages, with trust and respect at the core of every relationship. Our leaders adopt a coaching and mentoring approach - enabling and empowering others to deliver. We embrace change and encourage a strong focus on positive outcomes. We value agile working arrangements from our offices in Apsley, Hertfordshire and we pride ourselves on looking after our colleagues by offering progressive careers and a full range of modern benefits, as we continue to grow as an organisation and aim to attract the very best people.

Thrive homes are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. This commitment is at the core of our understanding the importance of different voices, experiences, perspectives and backgrounds. We actively encourage all applicants that are suitable for the role, from diverse career paths and backgrounds and from all sections of the community.

As committed members of Inclusive Employers and a Disability Confident Committed employer, we remain steadfast to a fair recruitment process. If you have any accessibility needs and require reasonable adjustment, please contact us.

SPITALFIELDS CRYPT TRUST

A new and exciting opportunity to join this amazing East London charity embedded in the local community, To provide personalised support and interventions for those experiencing homelessness and addiction issues, and to create a safe environment that empowers residents to make positive changes in their lives.

Salary: Up to £30,892 per annum, inclusive of an additional £1,000 unsociable hours allowance for weekend shift work (approximately one weekend in four)

Benefits: Annual leave of 25 days (excluding bank holidays) plus an additional day’s leave per annum, Employee Assistance Programme, Contributory Pension Scheme inc. employer-matched contributions of up to 5%

Hours of work: 35 hours per week Monday to Sunday (shift work).

Applicants are invited to submit their CV and a covering letter outlining their suitability and reasons for their interest in the role. 

Closing date: 9th June 2024 or before should the position be filled.s