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We are expanding our Business Support Team and have up to 1.5 full-time equivalent Business Support Officer capacity available.
We welcome applications from candidates seeking full-time, part-time, or job-share arrangements. We may offer the available hours to two or more successful candidates, depending on applicants’ preferred working patterns and the organisation's needs.
Our offices are open from 9.00 am to 5.00pm on Mondays, Wednesdays and Fridays, and from 9.00am to 9.00pm on Tuesdays and Thursdays. Working patterns will be agreed with the successful candidate, but some planned evening work on Tuesdays and/or Thursdays will form part of the role.
When applying, please tell us:
· how many hours you would ideally like to work;
· which days and times you are available;
· whether you can work planned evenings on Tuesdays and/or Thursdays;
We will consider individual preferences alongside the overall needs of the Business Support Team.
What we are looking for
Are you organised, approachable and confident managing a varied workload?
We are looking for Business Support Officers to help keep our charity’s essential day-to-day systems and services running effectively.
As a Business Support Officer, you will be part of the team at the heart of the organisation. You will help coordinate our administrative, reception, finance, HR, and governance support, ensuring colleagues, volunteers, families, and visitors receive an efficient, welcoming, and professional service.
Working with the Business Operations Manager, your responsibilities will include:
· coordinating day-to-day office and business support;
· responding to telephone, email and in-person enquiries;
· supporting and coordinating reception volunteers;
· managing room bookings and supporting community use of the building;
· processing invoices, expenses and other financial administration;
· maintaining employee, volunteer and compliance records;
· coordinating recruitment, interview and induction administration;
· supporting Board and committee administration;
· maintaining databases and supporting organisational reporting; and
· helping improve administrative systems and processes.
About you
You will have experience of working in a busy office or administrative environment and be able to organise your work effectively while responding to changing priorities. You will also bring:
· experience of coordinating administrative or business support activities;
· knowledge or experience of finance and HR administration;
· experience of supervising or supporting staff or volunteers;
· strong communication and customer-service skills;
· excellent attention to detail and accurate record-keeping;
· confidence using Microsoft 365, databases and office systems;
· an understanding of confidentiality and GDPR; and
· the ability to work independently and collaboratively as part of a team.
A Level 3 qualification in business administration, office management or a related area would be welcomed. We will also consider applicants with equivalent practical experience.
Previous experience in a charity, public-sector, or community organisation would be helpful, but not essential.
Most importantly, you will be positive, calm and approachable, with a commitment to excellent service and continuous improvement.
What we offer
We want our people to feel valued, supported and able to do their best work. As part of our team, you will receive:
· Generous annual leave – statutory minimum holiday entitlement, including bank holidays, plus an additional 5 days’ paid annual leave each year. For someone working five days per week, this is 33 days’ paid leave per year, including bank holidays, pro rata for part-time employees.
· Workplace pension – eligible employees will be enrolled into our NEST workplace pension scheme.
· Employee Assistance Programme – access to the Wisdom Employee Assistance Programme, providing confidential support for your health and wellbeing.
· Support and development – regular supervision alongside opportunities for learning and development.
· An inclusive and supportive workplace – where different perspectives, experiences and ways of thinking are welcomed and valued.
You’ll also have the opportunity to be part of an organisation working to make a meaningful difference to the people and communities we support.
Closing date: 21st September 2026 at 9:00 am
Interview date: w/c 28th September 2026
We welcome applications from people of all backgrounds and are committed to equality, diversity and inclusion.
This role is subject to a basic DBS check and satisfactory references.
Are you an experienced and highly organised operations professional who enjoys making sure an organisation runs smoothly?
We are looking for a Business Operations Manager to lead and strengthen our day-to-day operations. This is an important role within our charity, responsible for ensuring our staff, volunteers and trustees have the effective systems, support and working environment they need to deliver the best possible services for the people we serve.
Working closely with the Chief Executive Officer and senior managers, you will lead operational activity across:
You will manage and develop the Business Support Team, coordinate operational priorities, and help ensure our organisation remains safe, efficient, welcoming, and well organised.
About you
You will have experience of managing office or business operations within a charity, public-sector organisation or a similar working environment. You will also bring:
A relevant Level 5 qualification or degree would be welcomed, but we also value equivalent knowledge and experience.
Experience within a Parent Carer Forum, SEND organisation, charity or community organisation would be an advantage, although it is not essential.
Most importantly, you will be approachable, collaborative and committed to creating an inclusive organisation that provides an excellent experience for staff, volunteers, families and partners.
What we offer
We want our people to feel valued, supported and able to do their best work. As part of our team, you will receive:
You’ll also have the opportunity to be part of an organisation working to make a meaningful difference to the people and communities we support.
How to apply
Please submit an application form explaining how your experience, knowledge and skills meet the requirements of the role.
Closing date: 21st September 2026 at 9:00 am
Interview date: w/c 28th September 2026
We welcome applications from people of all backgrounds and are committed to equality, diversity and inclusion.
This role is subject to a basic DBS check and satisfactory references.
The client requests no contact from agencies or media sales.
Information about Headway Gloucestershire:-
Headway Gloucestershire was established in 1987 and since then has been working to make a positive difference to the lives of people over 18 with an acquired brain injury. We provide specialist recovery support and respite through the following services
Headway Gloucestershire is a busy, growing charity providing services to people with an acquired brain injury and their families and carers. Every year we are challenged to raise funds to help deliver our services.
CEO Role
You will lead and motivate a small team of staff and volunteers and work with them to provide a person centred, enabling and outcome focused support service to people over 18 with an acquired brain injury. You will seek opportunities for planned development and growth and build on the success of our existing services to increase our offer.
You will act as principal spokesperson and advocate for the charity, demonstrating integrity and commitment to key stakeholders, partners and donors to ensure the best outcomes for people affected by brain injury in the Gloucestershire area.
You will be joining at an exciting time as we work together with health and social care partners to monitor and understand the needs of people with brain injury in Gloucestershire and influence the pathway for rehabilitation and longer-term support.
The ideal candidate will have experience of managing a small organisation in the charity or care sector, developing strategy and business plans, a track record of securing funding in a tough financial climate, excellent communication skills and the ability to motivate and develop a team of staff and volunteers.
Headway Gloucestershire is an equal opportunity employer and committed to safeguarding and promoting the welfare of children, young people and adults at risk. The successful applicant will need to undertake an enhanced DBS check.
Salary
£50,000 - £52,000 (Pro Rata) with a possible bonus for meeting agreed fundraising targets
Based at
Headway House, Gloucester
Hours
37.5 hours per week with the option of some flexibility depending on business need
Contract
Permanent
Responsible to
The Board of Trustees
To find out more about this role, please email us.
To apply for this position please send your CV and maximum of a two-page personal statement outlining how you meet the requirements for the role.
We provide essential services across Gloucestershire for people with acquired brain injuries, their partners, families, friends and carers.

The client requests no contact from agencies or media sales.
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As People Manager, you will be responsible for delivering high-quality HR and people support across the organisation. You will manage the day-to-day employee lifecycle, providing practical advice and guidance to managers and employees while ensuring compliance with employment legislation, regulatory requirements, and organisational policies.
This is a hands-on role focused on recruitment, employee relations, learning and development, performance management, and people administration. You will work closely with managers to help them build and maintain skilled, engaged teams that deliver excellent support to people with disabilities.
You will promote and uphold the values and culture of Lisieux Trust, ensuring that people remain at the heart of everything we do.
Key Responsibilities
Recruitment and Onboarding
Employee Relations
Learning and Development
Performance and Wellbeing
HR Administration
Compliance
General Responsibilities
The client requests no contact from agencies or media sales.
We are looking for an exceptional Head of Group Human Resources & Facilities to lead our HR and Facilities function, ensuring our people, workplaces and practices enable us to deliver our mission effectively.
Salary: £49,173 per annum
Contract: Permanent
Hours: 35 hours per week
Location: York (Hybrid working available)
Closing date: 14 September 2026
Interview date(s): 22 September (First stage on MS Teams) and 6 October (Second stage in-person)
Family Fund’s mission is to make life better for families raising disabled and seriously ill children. We are committed to helping families achieve the best possible outcomes, while creating an inclusive, supportive and high-performing workplace for our colleagues.
About the role
This is a pivotal leadership role responsible for developing and delivering HR strategies, policies and operational plans that support Family Fund Group’s strategic objectives.
Reporting to the Group Director of HR & Facilities, this role leads a small dedicated HR and Facilities team, providing a comprehensive, high-quality service across the Group, which employs around 200 staff. Working closely with senior leaders, the role is at the heart of ensuring that Family Find is a great place to work for great people.
The role will oversee all aspects of the employee lifecycle, including recruitment, employee relations, performance management, learning and development, reward and benefits, organisational change and workforce planning, while ensuring compliance with employment legislation and HR best practice.
Candidates should be confident managing budgets and resources as well as being confident to use HR systems and data to support decision-making and continuous improvement as well as manage organisational risk.
The role also has responsibility for leading the organisation’s approach to health and safety, wellbeing and facilities management, ensuring safe, effective and cost-efficient working environments.
About you
We are seeking an experienced HR professional with a strong generalist background and a proven ability to lead people and deliver high-quality HR services. The successful candidate will have extensive experience advising managers on employment matters, implementing HR initiatives, managing employee relations, and leading teams to achieve excellent outcomes.
The role requires strong leadership, communication, and analytical skills, together with a sound understanding of UK employment legislation and HR best practice. You will be adept at building positive relationships with staff, managers, and stakeholders at all levels.
Applicants should hold a minimum of CIPD Level 5 qualification or equivalent. Experience within the voluntary or not for profit sector would be advantageous but is not essential.
The ideal candidate will demonstrate a collaborative and inclusive leadership style, a commitment to fostering positive workplace cultures, and a passion for equity, diversity, inclusion, fairness, and safeguarding. They will align closely with Family Fund’s values and be dedicated to supporting and developing people across the organisation.
Why join Family Fund?
This is an opportunity to play a key leadership role in an organisation that makes a genuine difference to families across the UK. You’ll work alongside passionate colleagues in a collaborative environment where people, wellbeing and inclusion are at the heart of everything we do.
If you’re an experienced HR professional looking for a role where you can shape strategy, lead change and make a lasting impact, we’d love to hear from you.
Apply today and help us build a workplace where everyone can thrive.
About us
Family Fund is a great place to work for great people. We provide a challenging and rewarding working environment where every staff member can make their mark.
We are a values based organisation and we aim to show our values in all that we do. Read our staff stories on the Family Fund website, and see how our staff display our values every day.
We commit to inclusion, equity and diversity and we welcome applications from all parts of the community. Family Fund is a Disability Confident Leader. We will invite to interview all disabled applicants who meet the requirements for the role. If you have a disability, and are happy to let us know, please highlight this in your covering letter. We have also signed the Armed Forces Covenant and we welcome applications from the Armed Forces Community.
How to apply
When you’re ready to apply, complete the online application and submit a CV and a covering letter. Your letter will need to explain what skills and qualities you would bring to the team.
For more information, please read the job description.
Our mission is to make life better for families raising disabled and seriously ill childen.
The client requests no contact from agencies or media sales.