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This is a maternity cover position until June 2027.

We are looking for a proactive, compassionate, organised and collaborative individual who has a passion for supporting and empowering women in their employment journeys.

The South London Service Delivery Executive will play a key role in both the South London Centre and the wider Service Delivery Team across London. They will support with the smooth running of our service, create a welcoming atmosphere for all clients, volunteers and visitors and ensure that there is strong consistency and quality across every aspect of the service we deliver. 

The Service Delivery Executive will often be the first point of contact a client will have with Smart Works, providing administrative, phone and booking support for clients across London and beyond. The role requires strong administrative skills, excellent communication skills and a drive to ensure all women who visit us have the best possible experience.

The role would be based primarily in the South London Centre, and there will be occasional evening and weekend work, for which staff are awarded TOIL. There will also be an expectation that this role may need to visit other Smart Works London centres or travel for outreach events and activities throughout the city.

How to Apply

To apply, please submit a CV and answers to the following questions through our recruitment system by 9am on Monday 2nd November 2026. 

• Why do you want to work for Smart Works? (Max 200 words)
• What experience do you have of working in a fast-paced, client-facing environment and how would you apply this to this role? (Max 350 words)
• Why do you think you are well suited to the role of South London Service Delivery Executive? (Max 350 words)

Your application should be addressed to Caitlin Crawford (South London Centre Manager). Interviews will be held in-person on 5th November at our South London centre.

If you require any reasonable adjustments or alterations for the application and recruitmentprocesses, please contact our People Team. 

Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.

At Smart Works we will apply suitable measures to keep your information secure in accordance with our Privacy Policy (a current version of which is available on our website).