Full-time jobs

Head of Customer Services

Hours: 37 hours a week

Salary: £44,100 per annum

Location: Hybrid/Flexible - we have buildings in Brighton, Haywards Heath, Burgess Hill, Horsham and Bognor Regis, giving flexibility to choose your main base - as well as the option for homeworking on occasions

Closing Date: Monday 19th May, midday

Are you a passionate leader with a flair for driving change?

We’re looking for an inspiring and experienced Head of Customer Services to lead a culture shift across Age UK West Sussex, Brighton & Hove. This brand-new role is your chance to shape and deliver our first customer-focused workplan, embedding outstanding customer service across all touchpoints. If you're someone who is energised by change, understands the power of great customer experience, and can bring teams with you - this could be the role for you.

We want to be the go-to charity for people as they age - and for their families and carers too. Whilst we’re proud of what we do and the difference we make, we know we can’t stand still. With an ageing population and stretched resources everywhere, we need smarter, more joined-up ways of working that enables the reach to be further and the impact to be greater.

You’ll spend time in our services and buildings to really understand how we operate, and you’ll need to work closely with staff and volunteers to embed a more consistent approach to customer service; one that is person-centred, informed by data and using the best tech and digital solutions. In return, we offer a chance to make a lasting impact in a visible and vital new role for us. This position involves travel across our sites, therefore a driving licence and access to your own car will help you hit the ground running.

What You’ll Do

· Design and deliver a consistent customer journey that spans all our services

· Pioneer a customer-first culture and demonstrate exemplary leadership

· Harness tech and innovation to improve processes

· Champion our new membership programme, launched April 2025

What You’ll Bring

· A proven track record in customer service, transformation and culture change

· Sharp strategic thinking, plus confidence working with data, compliance and KPIs

· Great people skills, you must be able to lead, coach, train and bring others with you

· A passion for inclusion and for building solutions that meet real-world needs

What We’ll Offer

· An opportunity to create lasting impact across a well-loved and ambitious organisation

· A vibrant, values-driven culture where your voice matters

· A flexible, supportive team with big plans and a collaborative mindset

· Condensed hours may be considered after six months (note: job share not available)

Benefits

We value our team and offer a brilliant benefits package, including:

· Flexible working options

· Ongoing professional development

· 28 days annual leave + bank holidays (pro rata for part-time roles)

· Blue Light Card eligibility

· BUPA Employee Assistance Programme (EAP)

· 4% auto-enrolment pension with life assurance

· Cycle to Work Scheme

· Electric Vehicle Scheme

How to Apply

To apply, please read the full Job Description and get to know us at our website. Then, submit your tailored CV and a covering letter (no more than 3 pages) explaining how you meet the person specification. We love innovation (yes, we use AI too!), but most of all, we want to hear your voice.  

For any questions, please let us know and Jo Clarke will be happy to contct you. 

Please note applications without a cover letter will not be shortlisted. 

Alternatively you can download our application form from our website.

If you're shortlisted, we’ll carry out DBS and reference checks before appointment.

If you need support with your application please do let us know.

About AUKWSBH

We are known for our excellent work with older people in the UK. We are an ageing population, and many older people have no one else but us. We are passionate about inspiring and enabling people over 50 to Love Later Life.

We provide various services and activities within the community, helping people, their families and carers by providing opportunities for people to stay independent, have fun, socialise and build friendships. We also deliver some services for people over 18. We offer rewarding roles, flexibility and the chance to be part of an amazing team.

Diversity & Inclusion

We’re proud to be building a diverse and inclusive team that reflects the communities we serve. We want you to feel welcome, respected and able to be your full self—whether you’re applying, volunteering, or working with us.

If you need any adjustments during the recruitment process, just let us know—we’ll make it work for you.

The Volunteer operations team are looking a new Volunteer projects officer, who has experience in and enthusiasm for developing projects and finding practical working solutions that can support and empower volunteers to deliver their roles in guiding. As a team, we work with a range of stakeholders and subject matter experts to develop policies, procedures and guidance that help volunteers to share their experience and passion for guiding confidently, consistently and safely.

This is a fantastic opportunity to join a friendly and supportive team that is seeking to make a real difference to volunteer experience. You will report to the Volunteer operations manager and will need to be able to build relationships, manage your time and deliver across multiple workstreams.  If you are someone who enjoys problem solving across varied projects and initiatives, has a keen eye for detail and is able to communicate effectively we would like to hear from you.

Job Title: Marketing Manager

Location: Remote

Hours: 35 hours per week
Salary: £45,000

Contract: Permanent

Interviews will be held on 27th May via Teams

What we are looking for:

A skilled marketing professional to join our team and help us improve our brand awareness and reach our target audiences. We’re a charity that delivers services locally but has a national impact and this role will help us grow our reach nationally while supporting the wider team in connecting with our audiences at a more local level.

We’re looking for someone who can put strategy into action and, importantly, track performance. You’ll have experience in line management or have led a similar-sized marketing team, so you’re comfortable providing support and guidance to develop people and help them achieve their KPIs. As a small team, you’ll be comfortable being hands-on and able to deliver impact with limited resources.

You’ll take the lead on developing concepts for campaigns to achieve our goals and support your team to deliver projects that optimise and improve our channels. As a creative thinker, you’ll know what makes compelling content. As you keep up with marketing trends and use data insights, you’ll know when to shift strategy to drive channel performance. You’ll be responsible for our estate of digital assets and you’ll manage the day-to-day relationship with our digital agency. You’ll work with them to ensure we’re making the most of our Google Ad grant and that our website is optimised.

Passionate about accessibility you’ll use your marketing skills to co-produce campaigns and content with our lived experienced experts that help encourage people to join our services, work in our teams and advocate for the rights of the people we support.

Key Purpose of the Role:

To develop and lead marketing strategies and plans to support our organisational aims

Essential Criteria

To thrive in this role, you must have:

• Previous experience in a marketing role
• Line management experience where you’ve supported someone to meet objectives and KPIs
• Adept at using data and insights to devise effective strategies
• Experience of delivering marketing, digital and communications campaigns
• Experience of delivering against and reporting on KPIs
• Demonstrable experience of SEO, PPC, social media and email marketing
• Strong knowledge of GA4
• Proven track record in utilising paid channels, including Google and Meta Ads
• Excellent interpersonal skills with the ability to manage the needs of both internal and external stakeholders
• Experience of managing multiple projects whilst still meeting deadlines
• Excellent problem-solving skills with the ability to develop creative solutions with limited resources
• A flexible approach to working and a willingness to support colleagues across the organisation
• Alignment with United Response’s values and a commitment to delivering our vision and mission

Desirable

• Experience of working in a marketing or communications role in social care
• Experience of the management and development of brand strategy
• Experience leading and coaching a similar sized team

Benefits

At United Response, we recognise and reward your contribution with:

• Annual Leave: 25 days of paid leave plus 8 bank holidays (pro-rated for part-time roles).
• Career Development: Fully funded training and recognised qualifications.
• Financial Security: Pension and life assurance benefits, alongside enhanced maternity and paternity pay.
• Wellbeing Support: Free access to occupational health, physiotherapy, and counselling services.
• Recognition Programs: Celebrate achievements through our UR Stars Recognition Scheme.
• Discounts: Savings at over 3,500 retailers via our online shopping platform.
• Travel Support: Season ticket loans for commuting.
• Referral Incentives: Rewards for introducing friends to our team.

About Us

United Response is a leading national charity, passionate about empowering individuals to lead fulfilling lives. We are committed to promoting independence, inclusivity, and equality for all, breaking barriers to ensure everyone can live, work, and socialise in their communities.
Our core values Creativity, Strength, Honesty, Responsiveness, and Unity drive everything we do.

Equal Opportunity Employer

As a Disability Confident Leader, United Response is committed to creating an inclusive recruitment process. We guarantee interviews for disabled applicants who meet the minimum criteria. 

Individual Giving Officer
 
Location: National Training Centre or homebased with travel
Salary: £27,000 - £29,000 (depending on experience)
Hours: 37.5 hours per week
 
If you are an experienced fundraising professional who is passionate about transforming lives through the power of assistance dogs, this could be the role for you!
 
Canine Partners' mission is to change the lives of disabled people using expertly trained dogs to improve physical, emotional and social wellbeing.
 
To help us create amazing partnerships, we need amazing people. Canine Partners has an exciting opportunity for a talented Individual Giving Officer to join our dedicated Fundraising Team.
 
This is an incredible role at a prominent assistance dog charity where your role will be a part of our essential work that transforms lives every day.
 
What you will do:
 
You will be responsible for raising vital income from individuals via appeals, in memory, regular giving and our weekly lottery. Working with our beneficiaries and hearing their stories, your focus will be on delivering compelling appeals and marketing our individual giving campaigns digitally and physically; ensuring exceptional donor journeys when stewarding existing relationships and creating new ones.
 
It is an exciting time to join us as the charity marks its 35th anniversary this year and we will be doing lots to celebrate! This is a major area of growth for the charity which will have lots of investment in products and you will have the opportunity to take real ownership of these areas.
 
What we are looking for:
 
• Demonstrable experience in individual giving and appeal management.
• A successful track record of securing and maintaining income from individuals.
• Proven experience of effectively managing relationships with volunteers, supporters, and external audiences.
• Demonstrable experience of managing campaigns and appeals on all digital platforms.
• Excellent written communication with the ability to engage and inspire a wide range of audiences.
• Excellent organisational and time management skills.
• Proficient in the use of all Microsoft Office applications.
• Ability to record and maintain information on a charity database (e.g., Salesforce).
 
Most importantly, you will be passionate about the transformative impact that our assistance dogs provide to our beneficiaries.
 
We can offer you:
 
• 33 days annual leave allowance (inclusive of bank holidays)
• Salary exchange pension scheme (matched up to 5%)
• Charity (Occupational) sick pay
• Life assurance policy
• Wellbeing portal
• Employee assistance programme
• Free on-site parking
• Dog friendly offices
• Flexible working hours
• Claimable business expenses
 
This role can be delivered either from our purpose-built training centre in the rural countryside of Osgathorpe, Leicestershire on a hybrid working basis, or remotely from home with travel to the training centre to support with site-based tasks particularly during appeals.
 
If this sounds like the perfect role for you, we would be delighted to hear from you. Please apply online with a comprehensive CV and supporting statement explaining how you believe you match the requirements of the role.
 
Please note we may choose to close this advertisement early should we find a suitable candidate or if we receive a high volume of applications. Please be assured that we contact all candidates regarding the outcome of their application, this may take longer if we receive high volumes of applications.
 
First interviews are scheduled to take place online (via MS Teams) on 28 May 2025.
 
Second interviews are schedule to take place at our National Training Centre (Osgathorpe, Leicestershire) on 4 June 2025.
*subject to changes
 
We recognise the benefit of diverse experience and welcome and encourage applications from all sections of the community. We are a disability confident committed employer.
 
You may have experience of the following: Individual Giving Executive, Individual Giving Fundraiser, Supporter Engagement Officer, Donor Development Officer, Regular Giving Officer, Appeals and Campaigns Officer, Individual Giving and Appeals Executive, Supporter Marketing Officer, Fundraising Campaigns Officer, Fundraising Executive, etc.
 
REF-221 259

We are looking for a Fundraising & Operations Co-ordinator to work closely with the Director — providing day-to-day administrative support,  and helping to keep high-level fundraising efforts running smoothly and efficiently. 

serve as a key pillar of support in a highly supportive role overseeing major donor relationships, events, and income generation in the UK.

This is a hybrid role with 2 days a week in the London office.

The Charity
An international social welfare charity dedicated to breaking the cycles of poverty and supporting people to develop lifelong skills.
You would be joining a collaborative and supportive team offering benefits that include a pension scheme which employees can join and to which the charity contributes, as well as 20 working days paid holiday in each holiday year, plus 8 bank holidays per year. In addition, the Companys offices will be closed for one week at the end of each calendar year between Christmas and the New Year during which you will not be required to work but will be paid as usual.

The Role
Act as the primary administrative and strategic support to the UK Director.

Support the development and tracking of major donor strategies.

Support donor communications and relationship management across events and campaigns, including stewardship of small and recurring donors.

Maintain accurate donor records in Salesforce

The Candidate
1 to 2 years of experience in a non-profit fundraising or operations role, ideally with exposure to major donor or event fundraising.

Experience using Salesforce (or a similar CRM/database) for donor management and reporting.

Proven ability to manage multiple project

High attention to detail and accuracy in both data and written materials

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Job Overview 

Doctors of the World UK is part of the global Médecins du Monde network, which delivers over 400 medical humanitarian projects in more than 70 countries through 6,000 volunteers. Our vision is of a world in which vulnerable people affected by war, natural disasters, disease, hunger, poverty, or exclusion get the healthcare they need. 

Through our health programmes and advocacy, we work to ensure excluded people overcome barriers to realising their right to healthcare. Since opening in the UK in 1998, we’ve raised £10m for overseas humanitarian and emergency programmes, helped 20,000 service users here and fought for healthcare as a human right for all. 

As Head of Fundraising and Communications, you will manage a high-performing team of four staff: Database & Donor Manager, Communications & Engagement Manager. Community & Events Officer and the International Development Manager. Your key priority is to raise the income required as per the agreed annual income budgets for the organisation, managing all relevant income streams that include Trusts & Foundations, Events & Community, Corporate, Statutory, International and Individual Giving. You do not need to demsontrate an expertise in all of these streams. You are also responsible for ensuring that all communications messaging is strengthening our brand and engaging our supporters.

Finally, you are an active member participating in the Senior Management Team contributing insights and strategies that align with the charity’s development goals. By engaging in this leadership role, the Head of Fundraising and Communications role will help to drive the charity's mission forward, ensuring long-term sustainability and impact.

Those with lived experience of migration, the asylum system, homelessness, or exclusion from health services are encouraged to apply. 

For more information on the role, including a person specification, please refer to the role profile. To speak to someone about the position please contact Simon Tyler, Executive Director.

Benefits

- 28 days annual leave plus bank holidays

- Additional leave days, on top of the 28 days per calendar year:

o Birthday leave

o Religious leave

o 2 days for volunteering

o 1 day for moving house/relocating

- Pension

- Cycle to work scheme

- Flexible working: operating on a 35hr working week

- Registered as a London living wage employer

- Eye tests and subsidised glasses/contact lens

- Blue light card

- Breastfeeding arrangements

Salary & Contract

Full time 35 hrs per week

£51,300 per annum

Closing Date:

Tuesday 27th May at 5pm.

Interviews:

W/C: 9th June. However we endeavour to review the applications on a rolling basis and may look to interview sooner than the deadline if the candidates are suitable for the role.

How to Apply 

To apply, please submit your CV & Covering Letter with the following details:

Your CV and cover letter should be clearly tailored to the position and should reference points from the person specification section of the role profile. 

Due to the volume of applications we will only notify those applicants who are shortlisted for interview.

Head of Maintenance & Estates

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Head of Maintenance and Estates

Location: Central Office based in Islington, N1 1TY (approx. 10 minute walk from Highbury and Islington station). The role is mixed hybrid including 3 days in the office and 2 days from home, including regular service visits to any of our sites. Flexibility will be required to attend visits, away days, and office working around the number of days listed. 

Salary: £46,900

Shift Pattern: 37.5 hours per week, Monday to Friday 09:00 - 17:00 

About the role

Reporting to the Director of Housing, we are looking for a Head of Maintenance and Estates to lead on the effective delivery of an efficient and customer focused maintenance and estate service across our properties within SIG. Managing a small team, you will focus on management and leadership activities to empower staff to achieve high quality results in the service. You will take oversight of the Maintenance and Estates function, to ensure the smooth running of upkeep and repair operations, working with various teams internally and externally to build sustainable working relationships.

You will have overall responsibility for ensuring policies and processes are up to date and that the way the function is run has continuous improvement. You will lead with creating and implementing a strategic plan, supporting with short to medium to long term objectives. You will work to ensure properties and estates are kept safe, to required standards and lead the team towards achieving the SIG ‘Good Homes’ standard.

About you

We are looking for someone who has extensive experience in managing similar repairs and estates services and who is able to lead a team to be empowered to provide a high-quality service. You will be able to to develop and implement maintenance plans, strategies, and procedures, and have confidence to take ownership of your department, making key decisions.

• Management and leadership experience, including with direct line of reports and indirect
• Experience in developing and implementing formal maintenance plans, strategies, and procedures with a key eye to detail
• Experience in directing and delivering customer service functions, ideally in a repairs and maintenance or cleaning context
• Experience in completing and managing risk assessments
• A recognised building services qualification and/or any of the following: NEBOSH, IOSH, Certificate in Occupational Heath and Safety, Legionella Awareness, Asbestos Duty Manager Training, Fire Safety Qualification
• Proactive approach to work, ability to use own initiative to resolve challenges
• Ability to work in a fast-paced, constantly changing environment
• Ability to balance competing priorities 

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• Be part of an organisation which believes good care and support improves lives.
• Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

We are committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. 

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Harris Hill is delighted to be partnering once again with Variety, the Children's Charity to recruit a Corporate Partnerships Manager

This is a truly exciting time to join Variety — a financially stable, 75-year-old charity with an ambitious new strategy, a dynamic leadership team, and a brand-new Chair appointed for 2026. Variety is entering a bold new phase, aiming to win some of the best and most high-profile corporate partnerships in the sector.

Location: Camden, London (Hybrid – minimum three days per week in office)
Salary: Circa £40,000 per annum (full-time equivalent) – open to negotiation based on experience
Application Deadline: 9am, Monday 19th May
Interview Date: Tuesday 27th May (flexible for the right candidate)

You will be joining a collaborative, empowering team culture under the leadership of the Director of Fundraising and Chief Executive. Both bring a fresh, dynamic, and supportive leadership style, offering fantastic mentorship and career development opportunities.

This is an outstanding opportunity for an entrepreneurial and ambitious fundraiser — someone who thrives on smashing targets, winning partnerships, and making their mark in a well-loved national charity.

About the Role:

• Manage and grow a portfolio of existing corporate partnerships, delivering exceptional stewardship.
• Lead on new business development, identifying prospects and securing high-value partnerships.
• Create and deliver impactful partnership plans, proposals, and pitches.
• Build strong internal and external networks, including Trustees and high-profile supporters.
• Attend events and actively seek opportunities to deepen partner engagement.
• Contribute to Variety’s wider fundraising strategy and future growth.

This is a standalone Corporate Partnerships role — so you'll need to be confident and proactive, but with excellent peer support from a wider Fundraising and Communications team. There is real scope for career development as the corporate partnerships programme grows.

The Ideal Candidate Will Have:

• Solid experience in a charity corporate partnerships team — either at Executive or Manager level.
• A strong track record in both account management and new business development.
• An entrepreneurial, energetic mindset and a real drive to succeed.
• Strong relationship management skills and the ability to deliver exceptional supporter experiences.
• A passion for the cause and a collaborative working style.

Why Join Variety?

• Exciting time of investment and growth.
• Collaborative, empowering leadership style.
• Scope for career progression as the corporate function expands.
• 25 days holiday + additional Christmas leave + increasing leave with service.
• Pension, Life Assurance, and medical cover benefits.

How to Apply: Please submit your CV and a cover letter explaining why you’d be a great fit for this role by 9am, Monday 19th May to Hannah Laking at Harris Hill via the apply button.

Interviews will be held in person on Tuesday 27th May, though there is flexibility for the right candidate.

Please note: Due to the high volume of applications we receive, only shortlisted candidates will be contacted. If you do not hear from us, please assume your application has not been successful on this occasion.

Harris Hill is a certified B Corp™ and a leading charity recruitment agency, committed to equitable and inclusive recruitment practices. Applications from all sections of the community are actively welcomed, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics.

Major Gifts Officer

These are ambitious times for the Charity as we have recently launched a new strategy that sees us growing our impact across the world exponentially. We now have an exciting opportunity for a proactive and self-motivated Major Gifts Officer with outstanding decision making and multi-tasking skills to join the dedicated Fundraising Department.

Position: 1935 Major Gifts Officer

Location: This role is nominally based in Sidmouth, Devon – an Area of Outstanding Natural Beauty – and offers hybrid working (fully remote/home working and flexible working patterns considered)

Hours: full-time, 35 hours per week, 08.30-16.30, Monday-Friday (Please note that we are happy to consider applications on a part-time basis – 28 hours per week over 4 days)

Salary: £30,515 per annum

Contract: Permanent

Closing Date: Wednesday 1 June 2025. However, we reserve the right to close this role early if a suitable candidate is found. 

Interview Date: Interviews will be held in Sidmouth, during the week commencing Monday 23 June 2025.

About the Role

As Major Gifts Officer, you will support delivery of agreed activity within the Major Gifts Team, successfully cultivating and stewarding a portfolio of mid-value individuals and trusts and delivering a range of agreed projects. Working closely with the Major Gifts Managers, you will evolve and continuously improve supporter stewardship and cultivation activity in line with their capacity and propensity to donate. 

Your principal duties and responsibilities will include:

• Supporting the delivery of the Major Gifts Strategy, improving Major Gifts performance.

• Supporting the Major Gifts cultivation/stewardship programme to grow the number of supporters financially contributing mid value and major gifts.

• Managing, supporting and attending Major Gifts stewardship and cultivation meetings and events, including supplier liaison, supporter invite lists, follow ups and budgets.

• Securing, managing and stewarding a portfolio of active mid-value donors and charitable trusts, delivering compelling bids and donor reports, forging and maintaining strong and enduring relationships.

• Researching current and potential major and mid-value donors to enable a donor-centric approach.

• Delivering and reporting on agreed development and stewardship projects, fundraising targets and KPIs. 

About You

As Major Gifts Officer, you will have experience of supporting or managing mid value or major donors, high value or sensitive customers.

You will have:

• A proven track record of meeting and exceeding fundraising/sales targets.

• Experience of working within a team environment with complex internal stakeholders.

• Strong interpersonal skills, including the ability to build rapport and trust with donors. 

• Excellent written and verbal communication skills, with experience of writing successful bids (fundraising or sales) and summary reports. 

• Strong research and prospecting skills. 

• Project and event management experience. 

Benefits include

• Competitive pension.

• Life assurance – 2 x annual salary.

• Healthshield.

• 31 days holiday (including Bank holidays), rising to 34 will each full year of service.

• Wellbeing team.

• Recorded Pilates and Yoga classes.

• Long service awards.

• Healthshield plan 

• Free parking.

• Subsidised restaurant and shop.

About the Organisation

The Donkey Sanctuary is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Major Donor, Major Gifts, Major Donor Fundraising, Major Gifts Fundraising, Major Donor Fundraising Lead, Major Gifts Fundraising Lead, Major Donor Fundraising Officer, Major Gifts Fundraising Officer, Major Donor Fundraiser, Major Gifts Fundraiser.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

Location: Hybrid Edinburgh - Blended or fully office based (from our office in Edinburgh)     

Closing Date: Midnight 6 May 2025

Ref: DH 1356

 As Team Leader for Business Energy Scotland, you will have responsibility for operational planning and managing the hub team. Your main focus will be ensuring that the team delivers high-quality customer service, optimising performance, and meeting key performance indicators (KPIs) and service level agreements (SLAs).

Who we are

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

Here are some of the benefits we offer:

• 25 days of annual leave plus bank holidays, with additional leave earned through length of service

• Three extra days off over the Christmas period as a gesture of goodwill

• A competitive pension scheme with generous employer contributions

• Flexibility in our ways of working – work from home, in the office, or a mix of both, depending on your role

• Two paid volunteering days per year – a chance to give back to the causes that matter most to you

Please see our careers page for the full list of benefits we have to offer and why Energy Saving Trust is a great place to work.

The team

The Business Energy Scotland team focuses on supporting businesses across Scotland with energy efficiency advice, solutions, and resources, helping them reduce energy costs and carbon footprints. The Business Energy Scotland team works collaboratively, with a strong focus on delivering exceptional customer service and providing effective solutions.

The role     

You’ll work closely with the programme coordinator to identify service improvements and drive continuous improvement, all while creating a supportive environment for your team.

This is a crucial leadership role that will have a direct impact on the team’s success and the overall customer experience. You'll take ownership of resource management, performance monitoring, coaching, and team development, ensuring the Business Energy Scotland programme achieves its goals and makes a positive contribution to the wider mission of reducing energy consumption and supporting businesses in Scotland.

What you’ll do

• Manage and enhance the performance of the hub advisor team, ensuring KPIs and SLAs are met and exceeded.

• Lead hub team meetings, workflow allocation, and performance reviews, providing coaching and feedback to ensure continuous improvement.

• Work closely with the programme coordinator to improve the quality of advice and service provided to customers.

• Monitor and analyse performance data, including call monitoring and feedback, to identify trends and areas for improvement.

• Support the team in handling customer feedback and complaints, ensuring an effective resolution process.

What you’ll bring

• Proven experience in managing a team and delivering high standards of customer service.

• Strong communication skills, with the ability to coach and support team members effectively.

• Good IT skills, including experience with Microsoft Office, databases, and CRM systems.

• A proactive approach to identifying areas for improvement and implementing solutions.

• Enthusiasm for supporting others and helping the team achieve its goals.

 To apply please visit our recruitment portal via the apply button. 

Applications close 11.59, 6 May 2025. Interviews are intended to be held week commencing 12 May 2025.

To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications. 

Reasonable adjustments: We are a Disability Confident Committed employer. We want to ensure that our recruitment process is inclusive of and accessible for, everyone.

If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch.

Flexible working: We offer a range of flexible working arrangements, including working from home, compressed or part-time hours, job shares and other arrangements. There is no need to justify your preferred working pattern and we encourage our people to work in whichever way helps them to perform at their best.

We will be happy to discuss this and our blended working model at the interview stage with you.

Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK.

Diversity and inclusion

Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best.

We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.

We are a Disability Confident Committed employer and we ringfence a minimum number of interview slots for candidates who apply via the Disability Confident scheme and meet the minimum criteria for a role.

About us:

At Bluebell Wood Children’s Hospice, we support babies, children and young people with life-limiting conditions.  Our aim is to reach every family that needs our help and to offer them the very best choice of care. Every year we need to raise £6.7m to keep our doors open and only around 17% of our income comes from government sources, the rest must be raised through fundraising activity. Our uncompromisable support services are wide ranging and bespoke to each family and include overnight care, music therapy, counselling, sibling support groups, end of life care and home visits.  
 
We support families from a large geographical area, including South Yorkshire, North Nottinghamshire, North Derbyshire and parts of North Lincolnshire. The hospice is easily accessible from Barnsley, Rotherham, Doncaster, Sheffield and North Notts. We have free secure on-site parking for families and staff to use. 

The role:

Join us in making a real difference by driving our ambitious income generation strategy and promoting our brand and mission.
Are you a creative and strategic marketing professional ready to make an impact? As our Marketing Officer, you’ll work alongside our team to develop and implement effective marketing plans that boost our income generation efforts. You’ll play a crucial role in promoting our brand and the incredible work we do, while also managing one team member.

The requirements:

Key requirements include developing and executing comprehensive marketing plans aligned with income generation goals, collaborating with the Commercial Insight Officer to analyse market trends, and strengthening brand identity through consistent messaging and visual representation. The role involves managing and optimising digital presence, creating engaging content, promoting fundraising events, and collaborating with the fundraising team on event-specific marketing plans. Building and maintaining relationships with key stakeholders, producing high-quality marketing materials, and utilising storytelling techniques to highlight the hospice's impact are essential.

In return, we can offer you a fantastic working environment and the following benefits:

· 25 days’ annual leave plus bank holidays with the option to buy and sell

· Employee assistance programme - including mental health care and out of hours GP access 

· A commitment to your professional development

· Matched pension scheme of 5% of salary

· Enhanced maternity and paternity pay

· Free parking on main site

· Subsidised lunch

· Free tea and coffee

· Cycle to work scheme

· Eligible for NHS Blue Light Card

· At Bluebell Wood Children’s Hospice we value everyone who works with us, embrace individual differences and recognise that great things happen when we work together.

Harris Hill is delighted to be partnering with Tusk in the search for an experienced and inspiring Head of Philanthropy to lead its fundraising efforts and secure vital funding for African-driven conservation. This is an exciting opportunity for an ambitious individual with a proven track record in major gift fundraising and strong connections with high-net-worth individuals (HNWI).

For over 30 years, Tusk has worked to accelerate the impact of African-led conservation. The charity supports innovative projects across Africa that protect endangered species, promote sustainable community development, and combat the illegal wildlife trade. By forging powerful partnerships and securing vital funding, Tusk plays a crucial role in safeguarding wildlife and empowering local communities to thrive alongside nature.

Key Responsibilities:

• Develop and implement a high-impact philanthropy strategy, securing significant donations (5 and 6-figure gifts).
• Cultivate and manage relationships with HNWIs, Family Offices, and key donors.
• Lead the stewardship of Tusk’s Patron’s Circle and donor programmes.
• Organise high-profile fundraising events and donor cultivation activities.
• Oversee grant applications to charitable trusts and foundations.
• Support Tusk’s fundraising efforts in the USA.

The Ideal Candidate Will Have:

• Extensive fundraising experience in the charity sector.
• A strong network of philanthropic contacts.
• Excellent communication and relationship-building skills.
• A passion for conservation and a solid understanding of African wildlife issues.

This full-time role is currently based at Tusk’s office in Gillingham, Dorset, but will shortly relocate to Tisbury, a village between Gillingham and Salisbury on the mainline from London Waterloo. Candidates based elsewhere, particularly along the corridor between Salisbury, Andover, Basingstoke, Winchester, Woking, Guildford, and Greater London, are strongly encouraged to apply. Regular attendance at the Tisbury office (ideally once or twice per week) will be expected. Some UK travel, including to London, as well as occasional evening and weekend events, will be required.

Tusk offers a salary of circa £55,000 per annum (negotiable), along with 25 days holiday, private medical healthcare, a stakeholder pension scheme, and death in service cover.

Application Process:

• Deadline: 9am, Monday 19th May – CV and supporting statement required
• Interviews: Week commencing 19th May; second interviews may be held by other senior team members if necessary.

For a full job description and details on how to apply, please contact Hannah at Harris Hill via the apply button.

Please note, due to the high volume of applications we receive, only shortlisted candidates will be contacted. If you do not hear from us, please assume your application has not been successful on this occasion

Harris Hill is a certified B Corp™ and a leading charity recruitment agency, committed to equitable and inclusive recruitment practices. Applications from all sections of the community are actively welcomed, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics.

Recovery Worker – Supported Housing Location: Liverpool Salary: £23,810 per annum Job Type: Permanent, 37.5 hours per week You’re caring, flexible and creative, thrive under pressure, know how to connect with people at all levels and really enjoy helping others to live as independently as possible. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Waythrough's Derwent Square as a Recovery Worker. Derwent Square is a mental health project, that offers supported housing to 5 Residents. We are currently working to a recovery model, and our aim is to provide stability and environment to learn skills that will promote independence in the customer.  We provide a range of support services for people with mental health to access their local community, including living skills, support with medication management and peer support through individually tailored support plans. Our ultimate goal is to empower our customers with the skills for them to flourish in an independent setting. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone. That’s where you come in. Responsible for helping and inspiring the people who use our services to maintain their tenancy and independence in the community, we’ll rely on you to work with them to come up with a personal support plan that will see them achieve their goals and aspirations. Whether it’s developing their domestic and finance management skills or accessing work, leisure or educational opportunities, one thing’s for sure ‐ you will have every chance to shine. No relevant experience is required as full training will be provided, although candidates with an understanding of mental health issues and/or lived experience would be welcomed. More important is your caring and compassionate nature and empathy and enthusiasm for helping others. Whatever your background, you’ll need to be happy to work both independently and within a team and willing to be part of a weekly rota system and available for on call duties. In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities. Learning and development is important to us, and we are pleased to be able to offer a wide range of apprenticeships. We hire apprentices into specific roles as well as offering apprenticeships to the workforce. Anyone can apply to undertake an apprenticeship relevant to the role as long as they are in a permanent post and have successfully passed probation.  To Apply If you feel you are a suitable candidate and would like to work for Waythrough, please click apply to be redirected to their website to complete your application. We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or anyone from a Black, Asian or Minority Ethnic group. This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted. When applying, please upload a CV and supporting statement which should clearly outline your skills and experience. Learning and development is important to us, and we are pleased to be able to offer a wide range of apprenticeships. We hire apprentices into specific roles as well as offering apprenticeships to the workforce. Anyone can apply to undertake an apprenticeship relevant to the role as long as they are in a permanent post and have successfully passed probation. Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship (RF). Aquarius supports people in the Midlands affected by substance use or gambling. It was a subsidiary of Richmond Fellowship and is now a subsidiary of Waythrough. We are specialists in mental health, alcohol, drugs and related areas. We provide high quality, evidence-based services, which are designed around the needs of the people we support. Our vision is to break down the barriers that stop people getting the support they need to live a life they value.

Recovery Worker – Supported Housing

Location: Middlesbrough

Salary: £23,810 per annum (In addition to your salary, you will be entitled to an additional £410 by working the standard on-call and sleep shift rota, you will also have the opportunity to increase this if you so choose)

Job Type: Permanent, 37.5 hours per week

You’re caring, flexible and creative, thrive under pressure, know how to connect with people at all levels and really enjoy helping others to live as independently as possible. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to North Ormesby Road as a Recovery Worker. 

North Ormesby Road is a mental health, supported housing service, working to a recovery model. We provide a range of support services for people with mental ill health to access in their local community, including outreach support, peer support and supported housing. We have been operating in the area for a number of years and offer a staffed service to our residents aged 18 and upwards. 

We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone. 

That’s where you come in. Responsible for helping and inspiring the people who use our services to maintain their tenancy and independence in the community, we’ll rely on you to work with them to come up with a personal support plan that will see them achieve their goals and aspirations. Whether it’s developing their domestic and finance management skills or accessing work, leisure or educational opportunities, one thing’s for sure ‐ you will have every chance to shine. 

No relevant experience is required as full training will be provided, although candidates with an understanding of mental health issues and/or lived experience would be welcomed. More important is your caring and compassionate nature and empathy and enthusiasm for helping others. Whatever your background, you’ll need to be happy to work both independently and within a team and willing to be part of a weekly rota system and available for on call duties. 

In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities 

There is a requirement to work a minimum of 4 sleep shift per month at £87.30 each and 5 on calls per month at £12.

To Apply

If you feel you are a suitable candidate and would like to work for Waythrough, please click apply to be redirected to their website to complete your application.

We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or anyone from a Black, Asian or Minority Ethnic group.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

When applying, please upload a CV and supporting statement which should clearly outline your skills and experience.

Learning and development is important to us, and we are pleased to be able to offer a wide range of apprenticeships. We hire apprentices into specific roles as well as offering apprenticeships to the workforce. Anyone can apply to undertake an apprenticeship relevant to the role as long as they are in a permanent post and have successfully passed probation.

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship (RF). Aquarius supports people in the Midlands affected by substance use or gambling. It was a subsidiary of Richmond Fellowship and is now a subsidiary of Waythrough.

We are specialists in mental health, alcohol, drugs and related areas. We provide high quality, evidence-based services, which are designed around the needs of the people we support. Our vision is to break down the barriers that stop people getting the support they need to live a life they value.