Jobs for the Disability sector
The role
The post holder will involve being responsible for providing timely and relevant administrative support to Scope’s retail teams (Shops, eCommerce and Commercial teams). Duties are to be carried out to a high standard and to timelines that support the demands of the retail team.
Location: Based at Scope's London office (role can be worked 4 days at head office or 3 days at head office and 1 in a Scope shop and with the option to work from home 1 day a week)
In this role:
- Offering timely support in a courteous and efficient manner to Retail teams via telephone and email, escalating and resolving any issues as required.
- Liaising with retail shops and suppliers to ensure products and services are delivered in line with pre-agreed Service Level Agreements (SLA’s) and escalating and resolving any issues as required.
- Using own initiative to proactively resolve minor issues and queries on behalf of the Retail Operations team.
- Raise and process all purchase orders on the Finance system. To ensure all invoices are correct, possible credits raised, and costs are minimised.
- Complete all required day to day required tasks to a high standard.
- Work with other teams across Scope to understand any print requirements, collating these and sending them out to shops along with any ad-hoc requests as required.
- Create reactive communications for all Retail colleagues, including shop, eCommerce and Commercial team colleagues.
- Provide absence cover for the other Retail Operations Administrative role and the Retail Communications and Engagement Lead role.
- Respond to and complete any tasks as requested by the National Operations Manager.
- Visit shops to meet shop and volunteer colleagues and customers and understand the needs of the Retail team.
Please give examples in your application to show how you have these skills.
About you
- Works well both independently and as part of a team.
- Able to follow processes and spot when something isn’t right.
- Strong attention to detail and accuracy.
- Good time management and ability to prioritise tasks.
- Clear and professional communication skills – written and spoken.
- A proactive and solution-focused approach.
- Ability to travel to shops to meet shop colleagues, volunteers, and customers to understand the needs of our Retail customers.
We also ask you to share how you support Scope’s values and our goal of a fair and equal future for disabled people.
Our values are being pioneering, courageous, connected, open and fair
By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
- 35 days holiday plus bank holidays
- Flexible working (where we can)
- Company pension
- Excellent training and career development
- Strong colleague networks across disability, race and LGBTQ+
- Discounted gym membership, cycle to work scheme and much more.
One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses. Together we will be unstoppable. For more information go to our website.
How to apply
Click the apply button to create an account and complete your application form.
Closing date for applications: 11:59pm GMT, Monday 14 July 2025.
About the role:
When a family member sustains a spinal cord injury it is a life changing experience for the whole family. They can feel very isolated and that no one understands what they’re going through.
Back Up’s Family Support Service is there to help. We enable a wide range of family members of all ages whose loved one is affected by spinal cord injury (SCI) to improve their wellbeing, build a support network and transform their lives through Back Up’s services.
The Family Support Coordinator will assist in supporting family members on an individual basis as well as in group settings as appropriate, together with providing support in the process of identifying, recruiting and training new family support volunteers.
A Family Support Coordinator will be comfortable and efficient with data management and GDPR compliance.
Lived experience of having a relative with SCI is essential, together with sharing our commitment to transform the lives of everyone affected by spinal cord injury.
For full details please see our role description.
About us:
At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.
Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people.
At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal cord injuries.
In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.
At Back Up, we inspire people affected by spinal cord injury to get the most out of life.




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