Outreach Worker

Outreach Worker – Wandsworth (3-month FTC)
Salary: £30,374 | Hours: Full time, 37.5 hrs, Mon–Fri (including early mornings and late nights) | Location: Wandsworth | Driving licence required

We’re looking for a dedicated Outreach Worker to join a passionate London-based charity supporting people experiencing homelessness on a 3-month fixed-term contract. This is a hands-on role, helping single adults who are rough sleeping to access accommodation, support services, and the tools they need to move towards independence.

About the charity
Our client has been supporting people experiencing homelessness across London for over 35 years. They provide more than housing, recognising that homelessness is often linked with complex social, health, and financial challenges. Their focus is on helping people rebuild their lives and achieve sustainable change.

The role
As an Outreach Worker, you’ll be a consistent and supportive point of contact for clients. You’ll conduct outreach shifts to engage rough sleepers, assess their needs, and help them access accommodation and support services. You’ll also assist with finances, benefits, and other practical matters, always aiming to empower clients to take positive steps forward.

Key responsibilities

• Deliver high-quality outreach services, maintaining accurate records and following organisational procedures.

• Identify and engage rough sleepers, verify needs, and make appropriate referrals.

• Work with clients to secure accommodation and access support services, including for substance use, mental health, and financial issues.

• Conduct assessments, risk management, and support planning for clients with complex needs.

• Build positive relationships with clients to reduce isolation and support long-term change.

Skills & experience

• Experience in homelessness, social care, or a related sector.

• Strong problem-solving skills and a solution-focused approach.

• Knowledge of relevant support pathways, safeguarding, and GDPR.

• Emotional resilience to work with challenging behaviours.

• Confident IT skills for accurate record-keeping on systems such as CHAIN and Inform.

• Commitment to learning and continuous improvement.

Values
The organisation values collaboration, respect, determination, aspiration, and innovation. They are committed to providing inclusive services and welcome applicants from all backgrounds.

If you’re motivated by making a tangible difference in people’s lives and have the skills and resilience to engage with vulnerable adults, we’d love to hear from you.