Communications Manager Jobs

Job Description

PROGRAMME DELIVERY

• Programme Delivery: Plan and deliver activities, opportunities and events for young people in line with programme objectives, processes and guidance.

• Programme Content: support and contribute to the development/review of programme content, resources and communications such as newsletters.

• Impact and evaluation: Support the collection of monitoring and evaluation data, facilitating evaluation activities within training sessions and events as required; contribute to ongoing processes of programme learning and review as a member of the delivery team.

• EDI: Work with the Programme Manager to ensure that Equality, Diversity, and Inclusion are embedded in the process of programme development and curriculum design, including learning styles and accessibility.

• Youth engagement and insight: Collect and process feedback from schools and young people

• Safeguarding: Uphold safeguarding and child protection policy and procedure throughout, including reporting safeguarding concerns and disclosures to DSL and uploading to MyConcern.

PROGRAMME ADMINISTRATION

• Stakeholder engagement: Manage day to day relationships with programme participants and external organisations/individuals supporting delivery, including managing the main anti-bullying inbox

• Finance: Ensure personal or participants' expenses are submitted on time and in line with expense policies and TDA financial procedures

PERSON SPECIFICATION

SKILLS

• Excellent IT skills, confident in the use of Microsoft Office (especially Outlook, Word and Excel) 

• Excellent customer support skills and telephone manner

• Ability to write for different audiences

• Ability to work independently and effectively as part of a team

• Excellent organisation skills and ability to learn quickly

• Excellent time management and attention to detail

• Able to maintain confidentiality and to share information appropriately and professionally

• Problem solving skills and ability to trouble-shoot quickly

• Commitment to and ability to inspire commitment to The Diana Award’s vision, values and mission

EXPERIENCE / KNOWLEDGE_

• Experience of providing administrative support within a busy and high performing team

• Demonstrable experience of organising and prioritising a demanding workload to meet deadlines

• Experience of working effectively within a team and the ability to build good working relationships with others

• Experience of working with a customer relationship management tool, preferably Salesforce (desirable)

• Experience working with schools in an administrative function (desirable)

• Commitment to and ability to inspire commitment to The Diana Award’s vision, values and mission 

• A commitment to follow The Diana Award’s Safeguarding Policy and processes at all times

This is role is a fixed-term contract to the end of 2024, and will be contractually based from our London office.

The successful candidate must have the right to work in the UK.

What You'll Do:

Leadership and Prevention: Lead, inspire, and effectively deliver training including in house and open courses and the delivery of bespoke workshops in the local community.

- Innovation and Empowerment: Channel your passion into providing training and promoting training courses for S&G Mind. Empowering people to build confidence, understanding and resilience whilst supporting themselves or others with mental health needs

- Quality and Leadership: As a S&G Mind Mental Health Trainer, you will lead on collecting data and evaluation forms in relation to training delivery.

Why Join Us:

• Impact Matters: Join a team where your work directly transforms lives and contributes to a healthier community.

• Personal Growth: We offer professional development opportunities that will enrich your career and help shape the future of mental health services in Swindon.

• Collaborative Culture: Work alongside like-minded individuals who share your passion for making a meaningful impact. Together, we can build a brighter, healthier future for people in Swindon and Gloucestershire. Your leadership can make all the difference.

Would you like to help send donated medicines around the world to those who do not have access to live-saving medicines? IHP is recruiting a Logistics Officer to become part of our growing logistics team who coordinate the safe and responsible donation of medical products to where the needs are greatest, so that people don’t suffer needlessly from treatable illnesses.

As a Logistics Officer you will play an integral role in IHP’s work arranging the shipping of donated medicines and medical supplies, for example our essential health packs and antibiotics, ensuring their secure transportation to diaster hit and vulnerable communities such as Sudan and Gaza.

Your responsibilites will include:

• ​Securing cost effective shipping quotes from some of the largest freightforwarders in the UK
• Preparing shipping documentation
• Ensuring shipping files are accurate and kept up to date
• Communicating regularly with our donor companies and receiving NGO partners
• Updating offers on our management system

Who you are:

- You'll have administrative/record keeping experience or demonstable transferable skills
- A dedicated team player who enjoys working well in a small team as well as autonomously
- Adaptable and can meet competing priorities, deadlines and tagets
- Possess strong attention to detail and accuracy and be numerically minded (Intermediate Excel skills desirable)
- IT literate in MS Office applications with experience of working with data and systems
- A natural problem solver, you'll have a good initative and be solutions focused
- Proficient communication skills, verbally and written with an ability to build strong working relationships
- Highly organised multi-tasker, with a personality that works calmly under pressure 
- Commited to upholding IHP's Christian ethos and values

For further details regarding responsibilities and person specification, please see the job description.

About IHP

IHP’s vision is to see a world in which all suffering due to lack of healthcare is eradicated. Our Christian faith underpins all that we do. It motivates us to care for those in need, and give our best in all circumstances, as an expression of God's love. We serve the poor in health without regard for ethnic or religious background, focusing on where the need is greatest. 

In the last three years, IHP have supported over 54 million patients and vulnerable communities around the world – places such as Yemen, Ukraine and Gaza. We’ve sent medicine worth well over £56 million, changing lives and impacting futures. We run multiple partnerships to support this work – with pharmaceutical companies who donate medicines, our logistics partners who help us warehouse and ship the medicines overseas and finally our valued NGO partners and individual medics delivering healthcare to those who need it.  Together these partnerships enable medicines to reach those in need.

IHP is an Equal Opportunities Employer. Staff regularly spend time together praying for IHP’s work and there is an occupational requirement for the post holder to have a personal commitment to the Christian faith.

Applicants must have the legal right to work in the UK.

IHP Staff Benefits

• 25 days annual leave plus bank holidays (pro-rated if part-time)
• Specsavers eyecare vouchers
• Life Insurance and Critical Illness Cover
• Health and wellbeing support via Unum help@hand app
• Bike2work scheme
• Opportunities to get involved with our EDI working group
• Training and development opportunities
• Hybrid working/Modern office near Chancery Lane tube station

We have an active Equality, Diversity and Inclusion staff working group.  Our staff describe our culture as 'inclusive', 'dynamic' and 'rewarding', a place where you will be supported to 'thrive professionally and personally'. A recent starter has described IHP as a place which 'puts people at our heart'. 

Join a dynamic team where your skills are valued, your voice is heard and you have the space to work independently and develop!

In this role, you’ll support the Longview team to effectively deploy over $10m per year to reduce the risk of a major global catastrophe, such as a nuclear war between great powers, an engineered pandemic, or the misuse of advanced artificial intelligence. Your work will enable Longview to operate more effectively and nimbly, and you’ll support a team working on high-impact grantmaking.

Key Information

Role: The Operations Analyst will support our operations, events, executive and grantmaking teams by managing our office, coordinating meetings, setting meeting agendas, and supporting other operations processes within Longview.

Location: London, UK (working full-time from Longview’s East London office). We may be able to sponsor a UK work visa for this position.

Starting Salary: c. £35,000-40,000 p.a. We may be able to offer a higher starting salary, depending on the successful candidate’s experience and skills.

Benefits: 10% employer pension, private healthcare including vision and dental, £5,000/year wellbeing budget, £2,400/year professional development budget, and a well-stocked office fridge.

Application Deadline: Sunday 19 May 2024, by the end of day in your local time. However, we will be reviewing applications on a rolling basis prior to that deadline.

Responsibilities

The Operations Analyst will support the Longview Philanthropy executive, grantmaking, operations, and events teams. Approximately 40% of their time will be spent on office management tasks and 60% on generalist-type operations tasks (depending on the successful candidate’s specific skills and professional development goals):

• Meeting preparation and coordination
  • Creating meeting agendas for senior staff (CEO, COO & Programme Leads) and sharing them ahead of time
  • Scheduling meetings between team members and external stakeholders
  • Organising our monthly all-team meetings
• Managing our London office
  • Keeping the office fridge stocked
  • Maintaining office inventory and equipment
  • Continuously improving our working environment
    • Including helping to scope for new offices, as required
  • Receiving and managing office guests
  • Liaising with our office provider (Fora)
• Remote office management
  • Assisting our remote staff with their local office spaces, including finding suitable offices and liaising with the providers
  • Assisting staff with equipment orders
• Collating materials from across the org to support the executive, grantmaking, events and operations teams
  • An example of this might be collating testimonials on our events for future invitations, or collating public and Longview-specific information on a potential or existing donor
• Supporting staff where needed with smaller tasks, examples might include ordering items for staff and registering for events on their behalf
• Administering and troubleshooting key shared systems, for example, 1Password, Asana, Slack, Calendly, Zoom, AirTable, and Notion
  • Moderating these platforms and enforcing communications and sharing norms
• Managing our general enquiries email inbox and triaging emails to ensure they receive an appropriate response
  • Logging general job applications in our database and responding as necessary

Possible duties, depending on the candidate:

• Helping administer hiring rounds
  • Communicating with candidates
  • Managing the candidate pipeline and applicant tracking system during the hiring process, as well as the logistics for work tests, trials and interviews
• Supporting our IT infrastructure
  • Updating the website
  • Conducting basic cybersecurity tasks
• Working with our Data Manager to keep our CRM up to date by tracking key interactions

The successful candidate will initially report to Katie Hearsum, COO, though management may eventually move to another member of the operations team, and ideally would be able to start in July 2024.

Who Should Apply for This Role?

Essential

The ideal candidate has these attributes and abilities:

• At least 1 year of previous professional experience (or equivalent experience by volunteering, etc.)
• Action-oriented: someone who loves getting things done and takes ownership for tasks
• Highly organised: demonstrated ability to juggle multiple projects with competing deadlines and priorities
• Professional: someone who conducts themselves professionally and appreciates the importance of this when representing Longview with office guests, hiring candidates and at events.
• Outstanding attention to detail: the ability to execute tasks and bookings without errors
• Proactive: the ideal candidate will strive to improve our systems to increase the overall impact of the Longview team
• Ability to thrive on variety: someone who enjoys working on many different things, is flexible, and is comfortable with regular context-switching
• Discretion and confidentiality: commitment to maintaining appropriate levels of confidentiality
• Independent: able to use discretion and good judgement to execute tasks without step-by-step instructions or close oversight
• Ability to put work in context: someone who consistently views individual tasks as part of a wider project and independently questions the best way to achieve the ultimate project aims
• Excited to work in a supporting role for grantmaking, operations, executive and events teams, where your day-to-day job is focused on helping others conduct their work more effectively

Desirable

• Previous experience as an Executive Assistant, Personal Assistant, Office Manager, or other operations-focused roles
• Experience with Airtable, which is used within Longview for several key functions
• Excellent communication skills: ability to judge the tone needed for a wide variety of communications and draft emails/documents appropriately
• Impact-driven: we are a mission-driven organisation that cares deeply about doing the most good

If you think you are a strong fit for this role, but you’re on the fence about applying because you’re unsure whether you’re qualified, we encourage you to apply.

Events coordinator

· Time commitment: 80% to 100%

· Contract type: 6 months Fixed term contract (mid June – mid December)

· Location: UK based (remote) or other locations considered for the right candidate if hosted by a CHS Alliance member

· Reports to: Director of Communications and Network Engagement

· Direct Reports: N/A

· Grade: A

· Salary: Between 30’218 GBP and 34’535 GBP (commensurate with qualifications and experience)

Job Purpose: To support the CHS Alliance secretariat to ensure it delivers professional external events that meet the needs of our key audiences and advance our strategic goals, on time and within budget. Primary focus of this role will be the coordination and logistical management of the General Assembly in December 2024.

Background: The Events Coordinator role sits within the Network Engagement and Communications department and works closely with staff across the CHS Alliance, including those working on CHS outreach, HR/Governance and the Executive Director, on events organisation and delivery.

Main Responsibilities:

Event coordination

1. Coordinate the team and workplan to support smooth and timely delivery of key CHS Alliance events, with particular focus on the General Assembly (GA) taking place in Bangkok 5-6 December 2024.

2. Prepare and attend event working group meetings (e.g. set agenda, organise doodle polls, book conference rooms, take notes, etc.) 

3. Overseeing and updating the event workplan (e.g. gannt chart), flagging upcoming milestones and deadlines to event lead

Event logistics

4. Assist in identifying service providers by providing quotes and completing any other tasks requested by the line manager or event lead.

5. Procure supplies for event and ensure all material needed on site is prepared and up to date.

6. Follow up with the venues; liaise with the venue prior to, during and after the events.

7. Assist with all logistical aspects linked to catering, refreshments, room equipment (incl. audio visual), stationery, signs and identification (badges, etc.), and trip booking (hotels, flights, visa) where required, etc.

Communications & IT

8. Set up events on relevant platform (e.g. Zoom, CHS Alliance website)

9. Prepare and update registrations and participants’ lists

10.  Draft and send communication materials to participants, using software like Mailmerge or Mailchimp

11.  Assist with speaker outreach and briefings as appropriate.

12.  Manage the Alliance’s Zoom account as an administrator

Reporting and monitoring

13.  Monitor and report on project progress and related expenses according to the CHS Alliance financial policy and procedures.

14.  Manage and maintain an external events calendar for the CHS Alliance, to assist staff with horizon scanning and scheduling.

15.  Carry out any other relevant activities as required. 

Key Contacts:

Internal: Director of Network Engagement & Communications; Network Engagement Manager; Membership Officer; Communications Manager; Senior Advisor on CHS and Outreach;  HR Manager, Executive Director.

External: CHS Alliance members; suppliers (e.g. material design or print, hotels, caterers)

Person Specification

Competencies

· Delivering Results: Dynamic and able to bring opportunities together to deliver results.

· Inclusive: Demonstrating understanding of gender, diversity and inclusion.

· Creative thinking: Curious about alternative or unconventional ideas/solutions.

· Communicating: Ability to respectfully listen to and respond to queries, adapting to culture and context of interlocutor, both orally and in writing.

· Cultural Sensitivity: Adaptable and sensitive to work in different cultural contexts.

· Time Management: Proven ability to prioritise and plan effectively, working in a structured manner and to deadlines.

· Living CHS Alliance values: committing to work as a team, act with integrity, aim for excellence, respect, and care for each other and think creatively.

Essential

Desirable

Qualifications:

Undergraduate degree or equivalent

Experience:

Three years proven experience in coordinating or managing virtual and in person events, including some international experience

UN and/or humanitarian sector experience

Knowledge:

Proficient at using online meeting platforms (e.g. Zoom) and related online tools (Slido, Mentimeter, Survey Monkey)

Broad understanding of humanitarian and development work

Skills:

Microsoft suite

Resourceful

Proactive problem-solver

Ability to work autonomously and in teams

Project management

“Customer service” oriented

Excellent time management skills

Adaptable

Reliable

Strong communication skills

Experience using Adobe Creative Cloud, basic design skills

Gannt chart or other project management software

Language:

Fluent in English (spoken and written)

French is desirable; other languages (Spanish or Arabic in particular) an asset

Behaviour

· Proven integrity - upholding and promoting the highest standards of ethical and professional conduct and abiding by the CHS Alliance Code of Conduct. This includes refraining from acts of misconduct, respecting the CHS Alliance’s standards and the dignity of those whom the Alliance pledges to assist and with whom they have contact.

· Commit to the CHS Alliance values, vision and mission

IMPORTANT NOTICE:

The CHS Alliance has a zero-tolerance policy towards the abuse of power, exploitation, bullying, harassment and discrimination and towards fraud and corruption.

As representatives of the CHS Alliance, staff behaviour must be seen to be of the highest standard and in keeping with the CHS Alliance vision, mission and aims. Therefore, all offers of employment are subject to satisfactory references and appropriate screening checks. As part of these checks, the CHS Alliance is participating in the Inter-Agency Scheme for the Disclosure of Safeguarding-related Misconduct in Recruitment Process within the Humanitarian and Development Sector. The participation in this Scheme requires the CHS Alliance to seek information about candidate’s misconduct (including sexual exploitation, abuse and harassment) with any previous employers for at least the past five years.

How to apply:

Interested candidates should submit their applications by email 

Applications shall include a CV and a motivation letter.

Please mention your name and the vacancy reference in the subject line.

Reference : EC.202404

Deadline for applications: 22 May 2024 - Applications will be examined on an ongoing basis

The West Midlands Historic Buildings Trust is seeking to employ a Heritage Assistant for current and future projects led by WMHBT, CoWRBPT, or WBPT. Reporting to the relevant Project Organiser and line managed by the Administrative Manager, the role will support the Trustees of the three Trusts with administration, finance and communications tasks linked to live projects being developed by any of the three Trusts.

This is an exciting opportunity to join a small friendly team, working in a flexible hybrid role, mainly home-based with occasional office-based team sessions at the Trust’s office, attending meetings and events at project locations. The organization you will be joining is an experienced heritage Trust held in high regard, with a successful track record in working with local communities in rescuing historic buildings.

The Cherie Blair Foundation for Women is looking for a highly motivated individual with strong customer service and communication skills to join our team as a Programme Officer.

Please note, applications without a covering letter will not be considered. All applicants must have the full legal right to work in the UK as the Foundation does not offer sponsorship at this time.

Interviews will be held on a rolling basis. We reserve the right to end this recruitment ahead of the application deadline, so we strongly encourage candidates to apply as soon as possible. 

General information:
Job title: Programme Officer

Location: London based, hybrid working

Start date: TBC

Contract: Full time

Hours: Full time (35 hours per week). Core office hours are 10:30am – 3:30pm

About the role

We are seeking a skilled Programme Officer to support the end-to-end delivery of our sector-leading mentoring programme, ensuring participants join smoothly and are supported throughout. You will also support partners and donors to contribute to the delivery and expansion of the programme. The ideal candidate will be a highly motivated individual with strong customer service skills, written and verbal communication skills, and the ability to manage competing priorities.

For full information on this role, please download the job pack.

What the Foundation can offer you 

• A fantastic package of 28 days of annual leave (which includes three that must be taken during the festive break).
• An organisation that values you. As a smaller organisation, we value everyone’s individual perspective and voice and all team members are able to contribute to our strategic planning.
• A positive and collaborative culture – we are proud of our leadership and management style that encourages teamwork, open and honest communication, while maintaining a friendly and relaxed atmosphere where everyone can thrive.
• One-on-one regular meetings with your line manager or director to focus on career and professional development while also taking an interest in your personal wellbeing. We have a dedicated staff training budget, and we are dedicated to spending it!

About the Foundation 

The Cherie Blair Foundation for Women exists to create a future where women everywhere enjoy equal economic opportunities so they can thrive. Together with partners around the world, we work with women in low and middle income countries so they can start, sustain and grow successful enterprises. We collaborate to create fairer business environments so women are not constrained by gendered barriers and can reach their potential on their terms.

Since 2008, our training and mentoring services have supported more than 250,000 women to build successful micro, small and medium enterprises in over 100 countries. By blending insights from research, strong partnerships and pioneering technology we open doors for women entrepreneurs to skills, confidence, networks, finance and markets. We press for change to stop millions of women being held back from having the choice and opportunity to thrive.

Our gender transformative approach means women can achieve their own economic objectives. They create a better future for themselves, their families, and their communities. They contribute to thriving, fair economies, and global economic justice.

How to apply 

To apply, please download the job pack and send us the following: 

• Covering letter addressing relevant experience for the role. When writing your cover letter, please refer to the job description, focussing on the essential and desirable criteria.
• Current CV (two A4 pages maximum).

All applicants need to have the legal right to work in the UK prior to applying.

Please send your application, or any questions you might have, by 22 May 2024.

The Foundation is an equal opportunity employer and actively encourages candidates of all backgrounds to apply for this position. Please let us know if you have any access requirements that you would like us to be aware of during this process. 

Due to the large number of applications we receive, please note that you will only be contacted should we wish to invite you to interview. 

Thank you for your interest in the Cherie Blair Foundation for Women. We look forward to receiving your application. 

We are inviting applications for an Events Officer, to start as soon as notice period allows.

The events programme of the Institute is essential to our public profile. Rooted in the work programmes that the research team are working on, events are opportunities for us to discuss the themes of our work with other experts and senior decision-makers, and to communicate our messages to the media and wider public. All our events, whether in-person, hybrid or entirely online, are produced to a very high standard and often include high-profile speakers and audiences. Our Events Officers work with colleagues across the Institute to deliver our range of public events, roundtables, workshops and conferences.

As part of the events team, within the wider communications team and reporting to the Head of Events, you will:

• Support the design and co-ordination of the Institute’s programme of public and private events, including panel discussions, conferences, receptions, workshops and roundtables.
• Manage all logistics and marketing for timely, professional event organisation and delivery.
• Help prepare for and deliver Institute events outside of London, including our party conference programme.
• Share management of the busy events email inbox and deal with internal and external event enquiries.

For full details, including a more detailed job description and a person specification, please read our job application pack.

This role could suit people with a wide range of different experiences. If you are interested in applying but are not sure you have all the skills or experience we are looking for, please do so and give us the opportunity to consider you as a candidate.

The IfG is committed to supporting greater diversity and inclusion within our workforce, and to fostering an environment in which everyone feels welcome, supported and valued. We welcome applications from anyone who is interested in government and how to make it more effective, and particularly encourage applications from candidates who belong to groups currently underrepresented in the think-tank sector. This includes but is not limited to Black, Asian and ethnically diverse candidates, disabled candidates, and candidates from low-income backgrounds.

Darlington Mind is looking for a passionate and energetic Marketing and Development Officer to join our team and help take our comms and fundraising to a new level. With experience of a wide range of fundraising activities and knack for engagement and social media communication, the successful candidate will come into an exciting program of events and activities for 2024 and will be central to the success of that program and building on it for 2025.

Reporting to the Strategic Development Manager you will be responsible for community fundraising, events planning, engagement with business and community, lead generation, stewardship, digital campaigns and innovations in our fundraising and marketing activities.

This is a permanent role upto 30hrs pw, based in Darlington with a degree of travel across our operating area expected. Darlington Mind pride ourselves on our happy and supportive workplace environment and employee benefits include onsite parking, pension scheme and employee assistance program

Job Duties and Responsibilities

1. Create and curate content for digital marketing campaigns to support the strategic objectives of the Charity.

2. Devise and deliver marketing campaigns that: raise awareness of mental health issues, promote good mental health, promote our services and drive service enquiries and self-referrals.

3. Devise and deliver campaigns that promote and inspire engagement and fundraising support in the community, and generate leads for sponsorship, training delivery, and charity of the year or similar.

4. Support volunteer recruitment and fundraising through marketing and communications activities.

5. Prepare press releases and secure media coverage to promote Darlington Mind objectives, policy positions and/or events.

6. Develop and manage a pipeline of events and campaigns for community fundraising, inclusive of events by Darlington Mind and those within the community, and identify prospects for key supporters of those events.

7. Deliver creative communications to generate new leads for donor and commercial income. Identify and build relationships with new prospects for community fundraising; convert fundraising and support leads into effective fundraising activities and events

Read attachment for further responsibilities

We are seeking a committed, flexible and enthusiastic Supporter Relationship Officer to join our busy Fundraising and Communications Team.

The ideal candidate will enjoy cultivating new and existing relationships with our financial supporters and will thrive in a collaborative team environment and target-driven culture. You will be responsible for leading on individual giving appeals, standing order acquisition and Gift Aid maximisation, resulting in increased overall financial giving, as well as working with others on a number of communications, campaigns and events. You will be joining us at a great time, as we look to strengthen and grow our team. 

Closing date and interviews: Applications will be reviewed on a rolling basis and interviews scheduled as appropriate. Early applications are encouraged. 

Visit our website to find out more and download an Application Pack.

The Inclusion Officer will be responsible for the management, coordination, and delivery of the Trust’s social inclusion programmes across Northamptonshire, this includes the Premier League Kicks programme and anti-crime initiatives. The Premier League Kicks programme is a flagship targeted project, which uses the power of football and sports participation, alongside personal development activities, to help hard-to-reach young people in some of the most high-need areas. 

The Inclusion Officer will be integral to the successful delivery and growth of the Kicks Programme across Northamptonshire. The successful candidate will be responsible for the day-to-day coordination and development of the Kicks programme, as well as other disability and inclusion projects that help to connect communities, leading a team to deliver these initiatives. In addition, the post holder will have frontline delivery responsibility, engaging with young people, leading on the delivery of youth engagement sessions, and the delivery of educational workshops in the local community. 

These will be based on themes including knife crime, equality, anti-social behaviour and mental health. You’ll be passionate about supporting young people to achieve their potential. You’ll use your skills to help inspire, motivate and engage young people so that NTFC CT can enhance life chances and contribute to building stronger, safer, connected communities. This role will require some evening working and a flexible approach is required.

This role will work closely with the Head of Support Services supporting our volunteers and wider community through a range of services and events. 

You’ll work with our incredible volunteers to support others living with conditions and raise awareness and understanding of our work.  You will recruit and support people to engage in volunteering in the way that best suits them.

Alongside this you will undertake administrative work to ensure the smooth running of Support Services, and deliver our flagship in person events. 

You will report directly to the CEO and work closely day to day with the Head of Support Services. It’s an exciting role which offers the opportunity to develop a broad range of skills in a supportive, can-do, values led organization.

Role Description

Volunteers

o Working with the CEO and Head of Support Services develop and deliver the Volunteering Strategy for the organisation.

o Work to significantly increase the inclusivity of volunteers and the work done by volunteers.

o Oversee the recruitment of volunteers and ensure appropriate induction in collaboration with relevant staff.

o Deliver mandatory initial and ongoing training for volunteers.

o Working with colleagues, produce and keep up-to-date policies, processes and forms, ensuring volunteers understand and use these resources.

o Provide day-to-day support to volunteers, working closely with the Head of Support Services.

o Manage all volunteer programme communications in collaboration with the Communications Officer including: ebulletins, website, social media and print materials.

o Collect and process feedback and statistics and compile reports on satisfaction and effectiveness as required.

o Provide specific support for volunteering roles including;

Helpline and Telephone Buddies

o Support the transition of the helpline to a new scheme such as our telephone buddy scheme

o Support and review the telephone buddy scheme

o In conjunction with the Head of Support Services, support the implementation and ongoing management of a new Facebook support group

o Collate statistics on helpline calls and report on this monthly.

Local Support Groups

o Support the establishment of online condition specific and new regional groups.

o Undertake visits to Local Support Groups as appropriate.

o Working with the Finance and Operations Manager support the groups to use funds they have raised.

Other Volunteers

o Support Office volunteers in their day to day work, being the first point of contact and allocating tasks.

o Working with the Head of Support Services contribute to the development of the Lived Experience Committee.

o Working with the Head of Fundraising support and engage Ambassador and Fundraising volunteers.

Support Service Coordination

o Ensure the CRM system is up to date with all Support Services information.

o Ensure all statistics relating to Support Services are up to date.

o Ensure Support Services’ phone systems and booked calls are effectively and efficiently set up.

o Ensure accurate record of all research and surveys we are asked to engage in and follow up on outcomes of that research.

o Undertake any small administrative duties as required.

o Where required, provide support in managing the helpline emails.

Support Services Events

o Lead on the development and delivery of three one day conference style events annually.  These will be held throughout the UK and will offer panel discussions and networking for our community. 

o In partnership with the wider team, occasionally represent The Foundation by running information stands, coordinating volunteers and preparing information for external events such as industry conferences.

o Where appropriate attend and present at external meetings.

o Support the management and delivery of the portfolio of online and in person events delivered by the Pituitary Foundation in conjunction with the wider team.

About First Give

First Give inspires young people to make a difference to the causes they care about. We do this through working in partnership with secondary schools, providing a fully resourced scheme of work that guides an entire year group of students to engage with local charities and causes and then carry out social action (fundraising, raising awareness, campaigning, volunteering etc) in support of them.

At the end of each programme, a celebratory School Final is held at each school, where groups representing each class deliver presentations about their projects. The class considered to have engaged the best with the programme secures a First Give grant of £1,000 for their chosen charity. By the end of the programme, however, the whole year group will have given back meaningfully to their local community.

We currently work in partnership with approximately 200 schools every year across England and Wales.

Our vision is for motivated and equipped young people using their skills to make the lives of others in their community better. Our values inform what we do at First Give. We are:

• Altruistic
• Inspiring
• Empowering
• Collaborative
• Professional

Programme Delivery Officer role

We are seeking a motivated and enthusiastic candidate to join our Programmes Team as a Programme Delivery Officer. PDOs will be responsible for supporting and coordinating the delivery of the First Give programme in up 50 schools, ensuring smooth running of the programme, plus providing guidance and troubleshooting for the lead teachers at First Give partner schools.

The role will be hybrid, with 3 days a week in our main offices in West Hampstead, London. Regular travel to schools across London and the South East will be required.

• Contract: Full time, permanent
• Salary: £28,000 (inclusive of London weighting)
• Location: London office 3 days per week, 2 days per week working from home
• Reporting to: Programme Manager

Key responsibilities

• Provide logistic and programme support to teachers delivering the First Give programme at their school, including but not limited to:
  • an introductory Programme Call with the Lead teacher;
  • delivering a briefing to class teachers;
  • troubleshooting via phone and email;
  • booking in First Give facilitated sessions
• Ensure all programmes are delivering all core elements of the First Give programme
• Update and monitor Salesforce to track programme delivery
• Liaise with freelance facilitators to ensure events at schools are effectively staffed
• Deliver Launch Assemblies, Workshops and First Give Finals in partner schools
• Collect data for monitoring (student surveys, teacher surveys, identifying potential stories of impact, writing programme reports)
• Ensure prompt delivery of any programme resources required by schools (including Coursebooks and other physical resources)
• Support in the collection and distribution of comms via social media, newsletters and other formats to raise awareness of First Give’s work
• Support with wider team projects as and when is necessary

This job description gives an outline of key duties and is not intended to be an exhaustive list. The post holder may be asked to take on other relevant responsibilities as reasonably requested by their line manager.

Safer recruitment

Safer recruitment and safeguarding is of paramount importance to us, as an organisation that works with and for young people. The successful candidate will be made a conditional offer subject to two references (one of which must be your most recent employer) and any offer of employment will be subject to a DBS check.

Person Specification

Essential

• Passionate about young people and their potential to drive social change
• Experience developing strong relationships with remote and external stakeholders
• Experience managing and supporting a large case load of “client” relationships
• Experience delivering lessons, workshops or other sessions with young people
• Superb organisation and prioritisation skills
• Strong presentation and public speaking skills
• Strong facilitation and workshop skills
• Excellent communication skills (both written and verbal)
• Excellent attention to detail
• Willing to travel around London and the Home Counties to regularly deliver events
• Proactive, independent worker able to work well alone and as part of a team

Desirable

• Experience of working in a remote, decentralised team
• Experience in a customer service role
• Experience of working in the secondary education sector/with teachers
• Experience of using Salesforce

Why work for First Give?

First Give provides many benefits and prides itself on how it treats its staff. Our benefits include:

• 25 days of annual leave plus bank holidays, excluding bank holidays.
• Three additional days between Christmas and New Year given to staff gratis. An additional day off for your birthday in addition to your annual leave allowance. Annual leave allowance increases year on year after 3 years with First Give.
• Access to Health Assured (health and wellbeing) Employee Assistance Programme.
• Generous training and professional development budget, with regular training offered through the Pears Foundation.
• As you will use your personal mobile for work, First Give provides a phone allowance to contribute towards your mobile costs.
• Laptops are provided on a ‘paid for through service’ arrangement and become the employees after three years of service.
• Multiple team socials throughout the year.

The students we work with come from a diverse range of backgrounds, and so do we. We want to ensure that we are recruiting, retaining and promoting a diverse mix of colleagues. By fostering a diverse and inclusive culture, we will empower our teams to achieve our vision drawing on the broadest possible range of experiences. We therefore particularly encourage applications from candidates from minoritised groups currently underrepresented on our executive team, particularly black and minority ethnic and disabled candidates.

Application process 

Please fill out the Microsoft form by clicking the Apply Now button which includes a statement of how you fulfil the specification above, and why you want this role at First Give. Please also fill out our equality & diversity monitoring form (this will not be linked to your application). 

• Application closes: Friday 31st May, midnight
• Interviews: Monday 10th June, in person, West Hampstead office
• Start date: 19th August 2024

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