Supporter Care Assistant

Job Title: Supporter Care Assistant - VAC122

Working Hours: 37.5 hours per week

Salary: £23,464.28 per annum

Contract: Permanent

Deadline: Sunday, 2nd February 2025

Telephone Screening: Tuesday, 4th February 2025

Interviews to take place: Monday, 10th February 2025

Location: Leeds/Hybrid 

Do you want to work for a Charity that offers flexible working, training and development and a culture that is committed to the health and wellbeing of its employees? Do you have outstanding customer service and excellent attention to detail? If so, we would like to talk to you. 

Leeds Hospitals Charity

Leeds Hospitals Charity is proud to support Leeds Teaching Hospitals NHS Trust. At Leeds Hospitals Charity, we work with NHS staff to improve the experience of patients and families. We are passionate about healthcare and about making our hospitals amazing. 

People are central to everything we do at the Charity. Our home city of Leeds is multicultural, and we embrace its diversity. Difference is to be celebrated, it inspires innovation and makes us stronger. For us equality, diversity, and inclusion are fundamental principles. They underpin our goal to support the communities of the hospitals in Leeds.

The Role

Reporting to the Supporter Care Manager, the Supporter Care Assistant is the Charity’s first point of contact for our donors and fundraisers providing excellent supporter care (customer service) to existing supporters and new donors.

The person will:

• Taking and processing payments and responding to multi-channel queries in a professional, friendly, and efficient manner.

• Send personalised letters, emails, and phone calls to thank our supporters, ensuring that they receive a great donor experience.

• Support the delivery of fundraising campaigns, accompanying communications and donor support.

• Manage the Supporter Care and Fundraising inboxes, liaising with various stakeholders, and ensuring communications are logged on our CRM system.

• Assist with financial tasks such as processing, banking, and the processing of donation details.

• Assist in ensuring the CRM database is up to date and all associated data is accurate.

The successful candidate will:

​• Have excellent attention to detail and organisational skills.

• Have outstanding customer service and be confident talking on the telephone with the ability to listen and engage with others.

• Be able to empathise and build excellent relationships.

• Previous experience of accurately processing supporter/customer data using a database to record and monitor communications.

• Have an understanding of charity law including GDPR, data retention and privacy regulations. 

Benefits:

• 27 days holiday a year plus bank holidays with the option to buy additional holiday.

• Flexible and Hybrid Working

• Volunteering Days

• Unlimited access to our online Learning & Development Portal

• Line Management Training Programme

• Pension scheme- 5% employer contribution

• Annual pay review

• Health & Wellbeing support including: o access to an Employee Assistance Programmes and trained Mental Health First Aiders

• Life Insurance Protection

• Cyclescheme

• Car Lease Scheme

• NHS Blue Light Card and Discounts 

As a Disability Confident Employer we commit to offering all applicants who consider themselves to have a disability an interview if they demonstrate they possess the essential skills and experience required for the role. Please advise on your covering letter if you consider yourself to have a disability.

Thank you for taking the time to apply for our position. We appreciate your interest in Leeds Hospitals Charity. If your application is selected to continue in the interview process, a member of our HR Team will be in contact with you before the scheduled interview date.