Member and business support manager jobs

Reporting to: Co-Executive Director

Benefits:

25 days annual leave per annum, plus UK public and bank holidays (pro rata)
Office closure for a week in December and August
Annual leave allocation increases annually by one day (up to a maximum of five days)
10% employer pension contribution
Other standard Foxglove benefits 

About us

Foxglove is a non-profit that exists to make the use of technology fair for all. When Big Tech companies abuse their power, their workers or the planet – and when governments use technology to oppress, exclude or discriminate – we litigate and campaign to fix it.  

Big Tech companies have become so large – gobbling up a huge slice of the global marketplace and an unprecedented treasure hoard of user data – that they’re now more powerful than many states. The harmful effects of this concentration of power are everywhere – threats to our democracy, to our privacy, decimated workers’ rights and platforms rife with disinformation and hate. Big Tech and AI data centres are rapidly expanding, resulting in huge strain on energy and water supplies. Worldwide governments are ploughing ahead with the use of algorithms and mass data systems to cut costs and increase efficiency often resulting in digital tools that entrench unfairness and leave the most vulnerable in society in crisis. All these problems are only getting worse with generative AI. 

Foxglove works to bring the rule of law to the tech and AI giants who have upended our public square, workplaces, and social lives. We have a strong track record. We’ve launched landmark cases seeking structural changes to big tech’s harmful business models, supported 180+ Facebook content moderators fired for trying to form a union to sue Facebook and their outsourcing company, Sama – winning world-first judgements. We're urging competition regulators worldwide to stop Google’s theft of independent news. We’ve filed the UK’s first legal challenge to a data centre permission decision over the government’s failure to properly assess their environmental impact. We’ve forced disclosure of secret contracts between tech giants and the NHS, stopped a racist Home Office visa streaming algorithm, helped make grading fair for UK A level students, forced the government to pause the NHS Data Grab and challenged the Department of Work and Pension’s use of an algorithm unfairly flagging disabled people for benefit fraud investigations.

We are a small but growing team of lawyers, communications experts, and campaigners. Our work is global, and we work in partnership with lawyers, civil society, unions, and people impacted by Big Tech.

The role

As Head of Operations, you will lead all operational functions of Foxglove. You will ensure that our finance, HR, legal compliance, fundraising, systems and internal processes enable the organisation to carry out its mission effectively. You’ll work across Foxglove and closely with leadership, as well as with external partners to build a resilient and well-governed organisation, able to manage growth and complexity while staying mission driven. This role manages one member of staff and multiple consultants.

Key responsibilities include, but are not limited to:

Financial Management & Accounting

1.Oversee financial operations: budgeting, forecasting, cash flow, expenditure controls, financial reporting, payroll.

2.Ensure compliance with accounting standards, audit requirements and donor / funder financial reporting obligations.

3.Manage relationships with external accountants, auditors, banks, and financial service providers.

4.Ensure appropriate and best practice financial policies and controls are in place. 

5.Ensure financial risk is identified and managed appropriately.

Fundraising & Development

1.Contribute to the organisation’s fundraising strategy in collaboration with the Co-Executive Directors and Head of Strategy.

2.Ensure systems are in place to track and manage grants, philanthropic donations, and other income streams.

3.Support the preparation of funding proposals and reports and ensure accurate and timely reporting to funders.

4.Support relationship management with key donors, foundations and partners.

Operational Systems & Processes

1.Develop and maintain efficient operational processes and systems (e.g. finance, HR, IT, data protection, office management).

2.Ensure proper policies and procedures are in place for procurement, vendor management, travel & expenses, and record-keeping.

3.Oversee the infrastructure that supports remote / hybrid working, ensuring tools and systems support collaboration, security, and productivity.

Compliance, Risk & Governance

1.Lead on organisational compliance: legal, regulatory, health & safety, data protection / GDPR, employment law.

2.Ensure the organisation’s policies and procedures are best practice, legally compliant and up to date.

3.Establish and monitor risk management frameworks and our risk register.

4.Support governance structures (internal reporting, director meetings etc.), ensuring decisions are well informed and documented.

Human Resources & People Operations

1.Oversee recruitment, onboarding, performance management, and staff development.

2.Ensure policies on equality, diversity, inclusion and wellbeing are embedded in how we work.

3.Foster a positive culture in line with Foxglove’s values.

Team Leadership & Collaboration

1.Lead the operations team, ensuring clarity of roles, responsibilities, performance and support.

2.Work closely with the rest of organisation including the legal teams and advocacy to ensure operations enables, not hinders, impact.

3.Contribute to organisational strategy, helping translate strategic ambitions into operational plans.

Person specification

Below are the essential and desirable criteria for a successful candidate.

Essential

·Minimum of 5-7 years of senior operations / finance / business operations experience, including line management 

·Strong experience of budgeting, forecasting, audit & financial compliance 

·Excellent strategic thinking and planning skills, able to bridge between high-level strategy and operational detail 

·Strong risk-management and governance experience; familiarity with compliance, data protection / GDPR, employment law etc. 

·Highly organised and able to manage multiple priorities; excellent time-management skills 

·Excellent verbal and written communication skills; ability to present complex operational, financial or legal information clearly 

·Strong collaboration skills; ability to work across teams; good leadership and people management skills

Desirable 

·Qualified accountant (e.g. ACA, ACCA, CIMA or equivalent), with proven experience in financial oversight and reporting

·Experience of operating in non-profit / mission-driven / legal organisations 

·Legal or compliance experience

·Experience of international operations, dealing with cross-border legal / regulatory issues 

·Experience of change management and scaling teams or systems 

·Understanding of, or interest in, legal, tech justice issues 

·Experience of hybrid / remote team leadership

·Experience with fundraising finances, grants management, donor reports

Length and salary

This is a permanent full-time role with six-month probation period. 

How to apply

Please make your application via the link to Applied provided by 9am on Tuesday 10 February (please disregard Charity Jobs' deadline), answering the application questions and uploading your CV. We will not review applications sent via a job board or to our email. Applications will be reviewed on a rolling basis with first round interviews likely to take place in mid February for selected candidates.

Foxglove does not use AI in its recruitment processes, except to detect applications for AI use. As a tech-justice organisation, we ask the same of our candidates.

Foxglove is growing and we are striving to build a team that is inclusive. We will create a diverse and adaptable environment where we support people to do their best work. We believe an effective and creative team is made up of people from different walks of life. You can read more about how we work and what we offer our staff on our website. 

If you require any reasonable adjustments to complete this process, or have any questions, please get in touch with us.

If you would like to know more about how we process your data as part of the recruitment process you can read our recruitment data use policy on our website.

Job Title: Programme Lead

Reporting to: Senior Programme Lead

Location: London

Salary: £27,000

Contract: Permanent, term-time only, full-time

Annual Leave: 50 days paid holiday each year which must be taken during school holiday

“The facilitator is a friend and teacher mixed into one… she gets the reasoning from the teacher and the understanding bit from the friend.” - Power2 Rediscover Young Person

Power2 is a fast growing and energetic children and young people's charity that has supported 27,000 young people since 2001. We are based in the North West of England and London and deliver early-intervention asset-based programmes to children and young people who have mental wellbeing challenges and are disengaged from school and more widely. We are well-known for our accredited Teens and Toddlers programme and are supporting young people via Power2 Rediscover, an intensive 1:1 crisis response programme. 

With our support, children and young people who are experiencing vulnerabilities and disadvantages improve their wellbeing, re-engage with school and learning, build networks and access opportunities.

We’re committed to equality and operate within a culture and structure that recognises diversity and strives to be fair. We live by our values of Brave, Expert and Passionate and we aim to have an entrepreneurial and flexible approach to work.

We are looking for new Programme Leads to deliver our programmes so that all children and young people, regardless of their needs, feel they belong and can prosper.

Our new Programme Leads will be trained to deliver all our programmes and will primarily work in schools to support young people, their families, and school staff to ensure that at-risk pupils make the most of their education and improve their life chances. Work will include 1:1 support based in a school or in the community and delivery of Power2’s group programmes. The successful candidates could be based in one school or travel between multiple schools.

The relationships you cultivate with the young people you work with are at the heart of our success – so recruiting the right people is paramount. Our facilitators work with significant autonomy and authority and must embrace responsibility and be accountable for their work. They work collaboratively alongside young people, operating as a mentor as they empower young people to develop self-esteem, become resilient and engage with school and their own future. They give each young person the time, the confidence and skills to engage with their education and their future life plans.

Successful applicants will be required to undergo an enhanced DBS check (child workforce) and provide details of two referees.

Please apply online with a CV and a personal statement. In your personal statement please describe how your skills and experience match the role description and provide your notice period.

Your CV and personal statement are submitted on the second page of the application process. Applications without a personal statement will not be considered.

Diversity, Equality and Inclusion

Power2 strives to be a diverse and inclusive place where we can ALL be ourselves. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We work to ensure that our recruitment process is as inclusive as possible and encourage applicants from all backgrounds to apply. If we can make the application process more accessible to you, please let us know.

Safeguarding

Power2 is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All successful candidates will be required to have an enhanced DBS certificate (child workforce) in place. We may undertake an online search if you are shortlisted.

Key Responsibilities   

To work closely with the Evidence & Advocacy Manager (EAM) to develop and implement a series of impactful evidence and research projects that support our advocacy messaging, as well as internal and external learning for inclusive programmes and advisory work. These projects will build on established workstreams alongside developing new ones to maintain and extend CBM UK’s evidence base.

Disability Evidence, Policy Research and Learning  

With EAM support the ongoing CBM UK Research and Evidence workstream, through:

1. Translating evidence from our programming countries and projects to produce and contribute to a range of resources to influence FCDO and other stakeholders. Tasks to include managing and maintaining established outputs, such as the CBM UK Project Evidence Briefs and Disability Voices paper series, generating new thematic papers, as well as policy and position papers to enhance effective advocacy submissions, briefing notes, blogs and other messaging on key disability rights issues.   
2. Working collaboratively within CBM UK and across CBM Global to help develop and to deliver new policy research, drawing on mixed methods and data sources including national and international databases, using qualitative approaches including participatory or citizen generated data, and new empirical work.
3. Supporting Programme staff to improve impact and learning practice in CBM UK funded projects, provide technical support for the implementation of programme related research and data collection, including MEAL.
4. Providing technical research support into the development of proposals for new grant funded projects, and, where successful, support the management of subsequent research projects. 
5. Keeping abreast of new research and publications on key themes and priority concerns within the CBM UK Advocacy and Influencing Strategy, taking into consideration sector trends and developments, and ensure this is disseminated to relevant staff within the CBM UK Team. 
6. Keeping watch on UK policy environment and conducting research and analysis to support CBM UK advocacy messaging on disability and human rights.

Dissemination and Communications 

1. Maintaining and developing internal knowledge management systems for research and information on disability inclusion and rights, and related areas, to be used by Advocacy, Programmes and Fundraising & Communications teams.
2. Ensuring communication plans are developed with CBM UK and Global Federation colleagues for CBM UK evidence outputs.
3. Maintaining the Advocacy and Influencing pages of the CBM UK website ensuring rights-based communication and focus to support CBM UK and Global campaigns.
4. Liaison with Fundraising & Communications colleagues to amplify media stories, case studies and compelling evidence from country programming for advocacy purposes.
5. Participation in and building good relationships with UK-based disability and development networks, including relevant research networks and membership of the BOND Disability and Development Group. 
6. Supporting the professional publication and printing of CBM UK outputs, for dissemination at advocacy engagements and public events.

Other    

1. Work with other CBM UK teams to maximise cross fertilisation opportunities and integrated working.  
2. Help develop a culture of enthusiasm and success, reflecting the ambitions of CBM. Play an active role across CBM, promoting positive working and innovation. Ensure that the values of CBM UK are understood by external partners and always reflected in communications.  
3. Identify opportunities to initiate and contribute to new initiatives and events, both within CBM UK and externally. 
4. Provide briefings and analysis for the CEO and other Leadership Team members where appropriate. 
5. Carry out any other duties as required by the Evidence & Advocacy Manager, Director of Advocacy, and CEO.  

Role Summary

Julie’s Bicycle (JB) is seeking a Climate Change & Sustainability Specialist to work across our Creative Green Consultancy Programme and on Partnership Projects and Arts Council England Programme. This is a rare opportunity to join JB’s passionate, expert, and friendly team at our internationally renowned non-profit, working at the intersection of culture and the climate crisis.

Job title: Climate Change & Sustainability Specialist
Contract: Preferably 0.8 FTE (full-time can be considered for the right candidate), 1 year fixed-term contract with the possibility to become permanent
Location: Hybrid working: office base is at Somerset House, London: we are flexible on approach, within a hybrid model of in-person & virtual. This can be discussed at interview (*) 
Salary: £39k to £41k p.a. (pro rata), depending on experience
Reporting to: Creative Green Programme Lead
Start date: ASAP - depending on candidate’s notice period 
Normal hours: Office hours are 9.30 - 5.30pm, Monday – Friday. As this is ideally a 0.8 FTE role, there is flexibility on how the time is spread across the week. Please state how you would intend to allocate your time when you apply. (requests for flexible working hours will be considered)

Other: 

• Annual leave is 25 days per year (pro rata) plus standard bank holidays
• Cultural entitlement of £250 per annum (pro rata) to spend on arts/cultural events & activities
• All employees are able to claim 1 hour a week for personal wellbeing
• Pension scheme enrolment and 6% employer contributions (reviewed annually)

(*) Access to office space in London is always available to staff who can't or don't want to work from home. 

Some travel is involved in this role - to visit organisations and run programme activities.

If you would like this application pack in a different format (e.g. large print or audio file), please email us (information in the link provided). 

About Julie’s Bicycle (JB)

JB is a leading non-profit putting climate action at the heart of culture. We believe that creativity is a powerful catalyst for change—and that the arts and cultural sector has a vital role to play in building a just, regenerative future.

For over 15 years, we’ve worked with artists, cultural institutions, funders, and policymakers to mobilise creative climate leadership through advocacy, research, policy influence, training, and community building. We champion climate justice, centre equity, and believe that environmental solutions must be driven by cultural shifts as well as systems change. For more information, please visit our website.

About Key Programmes

Creative Green and Creative Climate Partnerships

Julie’s Bicycle’s Creative Green and Partnerships programme works with individual organisations and networks through consultancy and partnership. The programme combines sustainability expert advice, networking and peer-to-peer knowledge, supporting a wide variety of organisations in arts and culture to embed environmental sustainability into their value. From developing environmental action plans and training to designing net-zero pathways and sustainable exhibitions, we support organisations in incorporating sustainability into their strategy and governance, understanding their ecological impacts, and developing and monitoring action plans and practices. 

We collaborate to enable practical action for transformational change by working with diverse cultural organisations, including those in visual arts, museums, galleries, and theatre. Our Creative Green team partners with various organisations such as the British Film Institute, British Council Americas, Green Libraries Partnership, Tomas Saraceno Studio, Goethe Institute, Independent Cinema Office, Arts Council Ireland, and numerous European funding programmes. We also work with cultural services both in the UK and internationally across sectors including performance and music. 

JB offers a suite of free cultural sector-specific carbon calculator tools – the Creative Climate Tools - which are recognised as a world-first platform for carbon reporting and environmental monitoring for cultural organisations and businesses, including venues, tours, offices, and outdoor events. 

Our Partnership with Arts Council England 

Julie’s Bicycle is the partner for the Arts Council’s Environmental Programme, supporting organisations to take environmental action and meet their funding requirements and supporting the Arts Council to drive positive environmental change within the sector. The programme focuses on delivering support to organisations in: reporting their impacts and taking action using the Creative Climate Tools; running events, peer sharing sessions, webinars, signposting to and developing resources to deepen understanding around data use, and relevant topics in sustainability; broadening access to climate literacy via e-learning; providing a strand of workshops to provide targeted support for artists, creatives and freelancers, and; to inspire, develop and nurture sector leadership via a number of dedicated programme strands focused on governance, justice, resilience and decarbonisation. The programme is adaptive, and as we move into 2026, there is a significant opportunity to shape the delivery of our Decarbonisation programme in particular, to respond to the needs of the sector.

Our leadership strands include: 

Transforming Energy, our Arts Council England decarbonisation programme. This programme currently has two strands: Buildings Net Zero Energy supports building-based organisations in enhancing their energy management processes, and our Capital Investment Ready programme supports cohorts of advanced organisations in preparing their cultural venues for electrification, with a focus on 2030 decarbonisation goals. 

Additional strands include our Board Environmental Champions program, which helps trustees and board members of National Portfolio Organisations (NPOs) and Investment Principles Support Organisations (IPSOs) incorporate environmental responsibility into governance, supported by a champions guide and peer networking sessions. The Leading Resilience programme, an ongoing pilot and mentoring initiative, fosters leadership within the portfolio and sector by enhancing understanding and skills for adapting to climate impacts. The Creative Climate Accelerator is a free training course designed for individuals from diverse and underrepresented backgrounds, empowering them to develop skills and confidence to drive change in their communities.

The Role

We are looking for an outstanding individual to join our team as a Climate Change & Sustainability Specialist, to lead and facilitate the management of strands of work on these programmes: 

• Transforming Energy - Arts Council England (30% FTE) 

• Creative Green and Partnership programmes (50% FTE) 

The work involves project-managing and delivering key partnership projects, and supporting collaboration with both subsidised and commercial cultural organisations, as well as with networks of organisations, funding bodies, cities, and local authorities. We focus on projects that generate knowledge that can be shared with the broader sector to promote climate action.

Candidates will have strong knowledge of the environment and climate, including their root causes, impacts, key issues, solutions, and approaches. You will have the confidence to embed sustainable practices across operations, strong facilitation skills, and the ability to drive change and governance in organisations and networks. 

You will be passionate about the cultural sector's unique role in accelerating a just energy transition and inspiring wider action. We would particularly welcome expertise in community energy networks and solutions, nature restoration and carbon sinks, and broad environmental management and the just transition.

You will have proven project management experience and be able to combine strategic thinking with on-the-ground delivery across all project stages, leading consultancy activities, including mentoring clients and running public-facing sessions. An excellent communicator and confident project manager, you will have a flexible, solution-focused approach.

Responsibilities

As part of the Creative Green and Creative Climate Partnerships team, our Climate Change & Sustainability Specialist will manage partnerships, working closely with a wide range of high-profile organisations in the arts and culture sector to help them understand, manage and improve their commitments to climate action and a just transition. A typical month might involve developing sustainability advice for cultural organisations supported by international cooperation, developing and delivering sustainability training for libraries, researching opportunities for climate action for artistic residencies, analysing environmental management data and writing recommendations and reports, helping write new proposals for partnership development, creating recommendations to influence cultural policy funding in the UK and Europe, creating a net zero plan for museums and theatres, supporting the sustainable production of exhibitions and performances. 

With the Arts Council England programme, you will lead the management and delivery of the strand focused on decarbonisation, working collaboratively with the team. There is a significant opportunity to shape the programme to support organisations in decarbonising across key focus areas, including community energy schemes, district heat networks, nature-based solutions, circular economy initiatives, and energy management approaches, among others. Beyond this key strand, they will collaborate with the team to support aspects of delivery and contribute to team activities across the wider programme as appropriate. They will also collaborate on delivery support and contribute to wider team activities.

Key responsibilities: 

Project scoping and proposal writing

• Actively seek partnership development opportunities that align with our strategy and aims.
• Scoping and planning new projects.
• Writing competitive proposals for new partnership projects.

Project Management and delivery

• Full project management, including managing timelines, resources, contracts, and budgets. This includes high quality, timely delivery of project strands, resources and events within the Creative Green and Partnership programme. 
• Managing and delivering the decarbonisation strand of the Arts Council England environmental programme, and evolving the focus and support provided for organisations in line with sector needs.
• Designing and facilitating training and focus groups for organisations and specific stakeholder groups/networks, leadership sessions in person and/or virtual. 
• Analysing environmental data focusing on energy, materials, carbon footprint calculation, environmental data and science-based targets and life cycle analyses.
• Developing strategic pathways for organisations to decarbonise towards achieving Net Zero Carbon emissions with emphasis on a Just transition and sustainability plans for cultural organisations. Carrying out the necessary research to respond to specific organisational / sector challenges.
• Developing clear and accessible communications about decarbonisation strategies and progress for a variety of internal and external audiences.
• Producing reports, strategy, policies, action plans, tools and resources.
• Providing advice on how clients can meet environmental regulations. 

Learning and knowledge Sharing

• Distilling and synthesising learning, insights and knowledge arising from projects.
• Clear communication and active sharing of knowledge with the wider team to support and enhance internal learning
• Presenting findings and recommendations to clients, partners, Julie’s Bicycle’s team and broader stakeholders.
• Keeping up to date with current research and legislation.

Experience And Skills

Essential

• Significant experience (five to seven years) of working in environmental sustainability programmes or a similar role. 
• Demonstrable experience of successfully managing environmental projects, working in partnership with external organisations
• A degree in environmental science/studies/management/sustainability and/or another relevant academic discipline area, or evidence of equivalent expertise.
• A proactive, flexible approach, and the ability to progress work independently in a fast-paced environment.
• An interest in the arts and culture, the role they can play in the climate crisis, and the sustainability issues that impact this sector.
• Demonstrable expertise related to a range of the following: decarbonising pathways and just transition, community energy networks and solutions, nature restoration and carbon sinks, broad environmental management and circular economy, and sustainability in the supply chain.
• Deep commitment to climate justice and to threading this throughout their work
• Experience and confidence in designing and facilitating workshops, training and focused group discussions or similar.
• Experience in writing proposals and relationship management with high-profile organisations.
• Experience in project management from the beginning to the end of a project, including learning and evaluation.
• Experience in carbon footprint calculation, conversion factors, and analysis.
• Experience in undertaking consultation and information gathering with organisations from which to develop strategy, policy, and action plans.
• Client/ Partners-facing presentation skills.
• Excellent written skills.
• Scientific and numerical skills.
• Strategic thinking.
• Excellent attention to detail.

Desirable

• Sustainability experience gained within the cultural sector / specific experience working with museums and galleries, performance venues, theatres or cultural services.
• Business skills and commercial awareness.
• Understanding of communications strategies.
• Experience of writing reports, guides, and communication materials for non-academic audiences.
• IEMA membership or similar.

Why Join Us?

At Julie’s Bicycle, you’ll join a passionate team working at the intersection of creativity and climate action. We offer a collaborative, inclusive, and flexible working culture, where your voice will shape how the cultural sector responds to one of the greatest challenges of our time. 

How to apply

If you’d like to apply, please: 

• Complete the application form and equal opportunities monitoring form found on our website.

Submit these via our application portal by 11.59pm on Sunday 18th Jan 2026.

We encourage people from any background to apply for this post. We are committed to creating a workforce which is representative of our society, and to bringing together those with a variety of skills and experiences to help shape what we do and how we work. We are particularly keen to hear from people of colour and those who self-identify as disabled.

Please note, this post is open to people who already have the right to live and work in the UK, as Julie’s Bicycle is not currently in a position to sponsor a work visa. 

A note on AI

While we understand that some people may use AI tools for accessibility (and recognise and support that many assistive technologies may use elements of AI), we ask candidates to consider what tools are most appropriate during the application process. For example, we recognise the value for many people of machine learning language tools like Grammarly. On the other hand we would discourage the use of generative AI tools in writing your application, as we'd like to understand your personal interest in working for Julie's Bicycle, and be able to understand your non-AI-assisted communication skills just as they are. We also recognise that for many of the people and creative communities we work with, the rise of generative AI poses a threat to their livelihoods, while the environmental impacts of AI are only set to grow: this means we also have a responsibility as Julie's Bicycle to consider where and when (and if) we use AI in our work. 

Thank you for your interest in working at Julie’s Bicycle.

Specialist Support Worker - Co-Production Lead

We're looking for a kind, compassionate and resilient Specialist Support Worker to join our homelessness Social Care Service in Tower Hamlets.

£29.073 per annum, working 40 hours per week.

Want to feel valued? You'll feel at home here.

Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Support customers with job searches and employment search as well as support with completing job applications and CVs
Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
Key-working the most complex service-users with particular needs aligned with the post holder's specialism - Co-Production
Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Embraces a Psychologically Informed approach
Is capable of maintaining unconditional positive regard
Views challenging behaviour as a support need.
A strong specialist support worker with excellent interpersonal skills
Socially adept, networks widely, well connected in sector, influential
Approachable, open & professional behaviour
At ease in directing others, is assertive and independent minded, will challenge others, and skilled in resolving conflict
Drives change, enjoys dynamic diverse environments and demonstrates entrepreneurialism, creativity and innovation
Demonstrates significant confidence and high levels of self-esteem
Demonstrates significant levels of emotional resilience and a positive attitude
Is respectful, articulate and sensitive in style of communication
Is passionate and enthusiastic about the business
Is motivated towards excellence and improvement of personal performance with a can do attitude
Is Customer focussed
We welcome applications from individuals with lived experiences of using services
What you'll bring:

Essential:

Up to NVQ Level 3 or equivalent in a relevant area (e.g. psychology, Health and Social Care, Mental Health) OR experience in the social care/charity sector.
Experience building and develop strong professional partnerships with external providers aligned to their specialism
Desirable:

2-3 years experience providing targeted recovery focussed support to individuals with needs around trauma, mental health, substance use and dual diagnosis.

For our full job description please visit our website

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Be part of The Vegan Society’s journey as we begin delivering our new three-year strategic plan to drive meaningful change.

We are seeking an experienced Executive Assistant to provide high-level administrative support to the Chief Executive Officer. This role is central to ensuring the CEO’s time and priorities are managed effectively and that communication with internal and external stakeholders is clear and timely.

Key Responsibilities

• Manage the CEO’s diary, travel arrangements, and correspondence.
• Prepare reports, presentations, and briefing materials for meetings, events and other public engagement activities.
• Provide administrative and minute-taking support for Board and committee meetings.
• Support the CEO with strategic projects as required.
• Handle confidential information with discretion and professionalism.

Essential Skills and Experience

• Proven experience supporting at CEO or Director level.
• Strong organisational and time management skills.
• Excellent written and verbal communication abilities.
• Ability to manage multiple priorities under pressure.
• Competence in Microsoft 365 and familiarity with online meeting/event platforms.
• Professional, proactive, and adaptable approach.

Desirable: Experience in a not-for-profit or mission-driven organisation and knowledge of governance frameworks.

Benefits

• Flexible working hours.
• Ethical pension scheme (5–7% employer contribution).
• Health cashback scheme & Employee Assistance Programme.
• 25 days annual leave, 8 bank holidays and Christmas closure days.
• Death in service benefit.
• Climate perks (additional paid time off for sustainable travel).
• Animal companion compassionate leave.

How to Apply

If you are interested, please send your CV along with a personal statement (no longer than two sides of A4) demonstrating how you meet the essential criteria outlined in the person specification.

Closing date for applications: Friday 30th January 2026.

Interviews will be held: Wednesday 11th/Thursday 12th February 2026.

Apply now and help shape the future of The Vegan Society.

Can you inspire, energise and motivate young people aged 9–18?
Do you want to make a genuine difference while being part of a supportive, values-driven team?

If so, we’d love to hear from you!

One YMCA Youth Clubs provide safe, inclusive spaces where young people can socialise, build confidence, and develop skills for life. We are looking for a Youth Development Worker to support the delivery of engaging youth work sessions and contribute to the growth of our youth offer, including the opening of new clubs in Bedford town centre.

The Role

Reporting to the Senior Youth Development Worker, you will support the planning and delivery of a range of youth work activities. This is a hands-on role working directly with young people, helping to create welcoming, fun and meaningful sessions that reflect the YMCA Youth Work Strategy and Principles.

This is an ideal opportunity for someone passionate about youth work who wants to develop their skills in a supportive environment. Training and ongoing support will be provided.

Key Responsibilities

• Support the planning, delivery and evaluation of youth work activities for young people aged 9–18
• Deliver a range of youth work activities, including centre-based sessions, outreach, school-linked programmes, mentoring and digital engagement
• Build positive, trusted relationships with young people, offering encouragement, guidance and support
• Assist with projects and new youth club development in Bedford town centre
• Maintain accurate records of attendance, engagement and outcomes to support monitoring and reporting
• Promote safeguarding, equality, inclusion and positive behaviour in all aspects of delivery

About You

You don’t need to be fully qualified - what matters most is your enthusiasm, reliability, and commitment to young people.

You will be:

• Passionate about supporting children and young people
• Confident engaging with young people in group settings
• Willing to learn and develop your youth work skills
• Able to work as part of a team and follow safeguarding procedures
• Experience working with young people (paid or voluntary) is desirable but not essential.

Hours and Contract

• Part-time role
• 10 hours per week, paid on a monthly salaried basis
• Working pattern includes evenings and weekends, with most sessions taking place after school

Additional Information

• Applicants must already have the right to work in the UK (no visa sponsorship available)
• This role may require a Basic or Enhanced DBS check following a conditional offer
• Applications will be reviewed as received, so early application is encouraged

Equality, Diversity & Inclusion: At One YMCA, we are committed to equality, diversity and inclusion. We welcome applications from all backgrounds and aim to create a working environment where everyone is treated with dignity and respect.

Accessibility & Adjustments: We are happy to make reasonable adjustments throughout the recruitment process. Please let us know if you need any support to apply or attend an interview.

Quartet Community Foundation is seeking a visionary and strategic leader to join our senior team as Director of Development. This new role will drive our ambitious 2026–29 strategy, building partnerships, securing new funding, and growing our endowment to £100 million to support communities across Bristol, Bath & North East Somerset, North Somerset, and South Gloucestershire.

Key Responsibilities

· Develop and maintain relationships with high-net-worth individuals and key partners.

· Secure significant new funds and grow Quartet’s endowment.

· Broker strategic partnerships to support disadvantaged communities.

· Lead and motivate a team delivering philanthropy, grant-making, research, and pro bono services.

· Represent Quartet at events and networks to raise our profile.

Essential Criteria

· Proven experience in philanthropy and donor relationship management.

· Track record of securing major gifts or revenue funding.

· Strong strategic thinking and leadership skills.

· Excellent networking and communication abilities.

· Experience in the charitable sector and managing teams.

Salary & Benefits

£55,000–£60,000 per annum, depending on experience. Benefits include 6% employer pension contribution, health benefits scheme, Employee Assistance Programme, Cycle to Work scheme, and generous holiday entitlement.

Location

Based at our central Bristol office with travel across the region. Hybrid working available.

How to Apply

Download the Recruitment Pack and Application Form from our website. 

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

An exciting opportunity has arisen to join a lively, dynamic and driven fundraising events team. Over the last decade, Breast Cancer Now has built up a strong events function, with community fundraising and events currently accounting for nearly a quarter of the charity’s overall voluntary income.

Due to internal promotions, we’re now looking for 2 new events officers to play a key role within the team. Managing the delivery of our varied portfolio of challenge events, currently comprising of running, cycling, swimming and trekking challenges and engagement events such as our Carols by Candlelight, supporter focussed events and key internal events too. You’ll be a supporter for hundreds of fundraisers, acting as a point of contact and an ambassador for the organisation to excite and retain our supporters.

This role is a vital role in the events team and is perfect for someone looking to take that next step in their career.

About you

We’re looking for an individual with excellent attention to detail and a passion for charity fundraising. An understanding of and experience with administrative tasks as well as event logistics and working in a fast-paced environment is desirable.

You’ll be a key point of contact with hundreds of our supporters and staff, many of whom will be in touch via email, phone or social media, so an understanding of using these channels and delivering customer service, particularly in the charity sector, is preferable. You should also have a demonstrable ability to work to deadlines and have experience working as part of a team.

We’re a dedicated team with our supporters at the heart of what we do, if you have an interest in charity fundraising, events management, and supporter experiences then this could be the role for you.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer recruitment team.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date 22 January 2026 9am

Interview date 29 January 2026, 30 January 2026

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

We are seeking an experienced Chief Operating Officer / Deputy CEO to help lead our growing organisation through an exciting period of consolidation and development.

You will work closely with the CEO and Trustees, overseeing operations, finance, people, and systems across our six community projects, helping ensure strong governance, sustainability, and impact.

We’re looking for someone with:
• Senior leadership experience in the charity or non-profit sector
• Strong operational and financial management skills
• Experience leading teams and multiple projects
• A collaborative, values-driven leadership style

This role has a Genuine Occupational Requirement for the post holder to be a practising Christian, in accordance with the Equality Act 2010.

How to apply:
Click here to download the Applicant Information Pack which also includes details of how to apply or contact us for further information.

Governance and Performance Officer

We are seeking an organised and analytical Governance and Performance Officer to support strong decision making, accountability and regulatory assurance within a values driven housing organisation.

Position: Governance and Performance Officer
Salary: £32,022 per annum
Location: Hammersmith, London with hybrid working
Hours: Full time, 35 hours per week
Contract: Permanent
Closing date: Wednesday 21 January 2026
Interview date: Thursday 29 January 2026

About the role

Reporting to the Corporate Assurance and People Manager, this is a varied and influential role supporting effective governance, performance management and regulatory compliance. You will work closely with senior colleagues and Board members, providing high quality coordination, insight and assurance in a regulated social housing environment.

Key responsibilities include:

• Coordinating Board and Committee activity including agendas, papers, minutes and action tracking
• Maintaining governance documentation, registers and forward plans
• Producing clear governance, performance and assurance reports to support informed decision making
• Managing performance management frameworks, dashboards and reporting
• Supporting risk management, audit activity and regulatory compliance
• Maintaining oversight of policies, assurance logs and contract registers
• Supporting data protection and information governance activity including GDPR and Subject Access Requests
• Acting as a system administrator for governance, performance and assurance systems

About you

You will be confident working with complex information and senior stakeholders, with strong judgement and attention to detail.

You will bring:

• Experience in governance, performance, assurance or corporate support within a regulated environment
• Experience supporting Boards, Committees or senior management groups
• Strong analytical skills with the ability to interpret data, trends and risk
• Excellent written communication skills for senior audiences
• Confidence managing multiple priorities and deadlines
• Strong IT and systems skills and a methodical, organised approach

Experience in social housing or a similar regulated sector is desirable but not essential.

About the organisation

This organisation provides safe, secure and affordable homes for single women across London and has a long standing commitment to equality, inclusion and empowerment. With ambitious development plans and a collaborative culture, it places transparency, accountability and residents at the heart of its work.

Other roles you may have experience of could include; Governance Officer, Performance Officer, Corporate Governance Officer, Assurance Officer, Risk and Compliance Officer, Business Performance Officer, Board and Governance Coordinator, Policy and Performance Officer. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Starting Salary: £34,629-£41,768 (non-London weighting) - £38,613-£45,752 (Inc. London weighting) - FTE

The salary will be prorated based on the contracted hours

Contract: Permanent -  Part-time 28 hours per week (4 days)

Location: UK Hybrid

Job Profile

The Major Gifts (MGP) Executive – Corporates and Outreach (MGECO) is a hybrid role responsible for managing a small pool of corporate donors and prospects as well as working with colleagues to coordinate outreach within priority Major Donor audiences.

CAFOD’s Corporate Partnerships Portfolio has an annual target income of £858,000. The Executive will be responsible for a small group of Corporate Partners giving under £50,000/year, with the goal of maintaining and maximising the value and potential of these relationships

A key component of CAFOD’s continued MGP fundraising success is the identification and development of a strong pipeline of new major gift donors. Working with colleagues, the Executive role will identify and cultivate prospective donors with the goal of expanding the MGP Section portfolio. This will be achieved through strategic outreach work within CAFOD’s priority audiences.

The role sits within the Corporate Partnerships Team, a part of the Major Gifts and Philanthropy Section in the Fundraising and Participation Group. The post reports to the Corporate Partnerships Manager (CPM), working closely and in consultation with the Philanthropy Manager (PM) and MGP Research and Information Manager (MGPRIM). The post-holder will collaborate on strategic planning and cross-functional initiatives within the MGP section. They will also contribute to cross-team projects as agreed with the CPM.

The ideal candidate will have a proven track record in fundraising – ideally in major gifts and philanthropy donor management or external relationship development. They will have experience in operational planning and a collaborative mindset. They will be a confident self-starter capable of building strong relationships with internal and external stakeholders at all levels to develop and grow impactful relationships.

Key Responsibilities

Corporate Partnerships Relationship Management 

• Be responsible for the day-to-day management of a small portfolio of Corporate Partner Relationships with the goal of maximising the value of relationships. This includes proposal and report writing as well as written, telephone and face-to-face communication
• Facilitate engagement with corporate partner staff to feedback on CAFOD’s work and foster participation using both traditional and innovative methods.
• Work in collaboration with colleagues across communications and digital teams to promote CAFOD’s Corporate Partnerships offer.
• Work on and monitor KPIs for corporate donors.
• Support the CPM with wide Corporate Partnership work as required.

MGP Donor Outreach

• Work collaboratively with MGP team leads and wider organisation staff to deliver a prospecting strategy which successfully identifies and engages priority audiences. These audiences include Catholic Parishes, Diaspora Communities, Catholic School Alumni, and other audiences in which high-net-worth individuals may be engaged.
• This will include responsibility for:

• • Prospecting – carrying out desk research and working with necessary internal CAFOD stakeholders to identify priority audiences.
  • Planning – Strategising engagement plans with identified audiences, working with internal and external stakeholders.
  • Coordinating engagement – Working with colleagues across the MGP team and wider CAFOD staff as well as external stakeholders to coordinate the delivery of engagement activities that reach priority audiences and are in line with wider CAFOD engagement activity.

• Ensure that the MGP prospecting and outreach strategy is in line with the wider organisation strategy and priorities, communicating progress with colleagues across the organisation regularly.
• Establish and work to clear success measures and KPIs, set targets for the overall strategy and specific engagements, and ensure appropriate tools and resources are in place to achieve them.

 Administrative, Support, and Planning

• Support in the administration of corporate donor portfolio, working with CAFOD colleagues to transition donors out of and receive donors into the corporates portfolio when necessary.
• Work with the Corporate Partnership Manager and Philanthropy Manager to shape strategy, support forecast targets and activities as well as reporting,  planning and budgeting.

 Safeguarding

• All CAFOD staff share the responsibility to promote and maintain a strong safeguarding culture, including identifying the key actions they should take given their role and responsibilities.

Job Specific Competencies

Essential Criteria

• Clear understanding of corporate partnership and major donor fundraising and an ability to build relationships at various levels to achieve objectives.
• Comfortable in the major donor and business environments; understand what decision-making processes may influence the support for charities.
• Strong in writing effective supporter communication material and confident presentation skills.
• Strong research skills to identify potential donors and engagement opportunities within priority communities.
• A sound knowledge of the life, structures and networks of the Catholic communities of England and Wales and how to effectively engage those who may support through major gifts.
• Strong organisation skills and ability to co-develop tailored donor engagement plans with internal and external stakeholders, ensuring alignment with broader fundraising goals.
• Passionate about overcoming global poverty and injustice.

Desirable Criteria

• Experience of working in a major gift environment.
• Proficient in using donor databases and internal systems to maintain accurate records and support reporting needs.
• Knowledge and awareness of the field of international development and humanitarian aid
• Experience using creative and innovative methods to foster engagement successfully.
• Understanding and operational experience with GDPR

Safeguarding for Children and Vulnerable Adults  

CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect.  CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse.  CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount.  Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Behaviour as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents. This post involves contact with children, young people and vulnerable adults, or has responsibility for people who will do, and applicants will be subject to specific checks related to safeguarding issues.  If based in the UK the post holder is required to present or obtain a Disclosure from the DBS (Disclosure & Barring Service).  If the post is based outside the UK the post holder will be subject to a different checking process. 

All offers of employment will be subject to satisfactory references, and appropriate screening checks can include criminal records and terrorism finance checks. CAFOD also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of, and consent to, these recruitment procedures. 

Please click here for a full list of CAFOD’s Staff Benefits 

Come and join us and help make a real difference in the lives of the world’s poorest communities. 

CAFOD is an equal opportunities employer. Recruitment and selection procedures reflect our commitment to safeguarding children and vulnerable adults.

We’re looking for a confident and experienced fundraiser to lead our corporate partnerships during a pivotal year of growth. This 12-month parental leave cover will oversee a small portfolio of existing corporate supporters, while driving forward our corporate strategy to build new partnerships—particularly within the finance and professional services sectors.

The role sits in PEAS’ small and ambitious Development Team, which raises over £7M annually to support our education programmes across Uganda, Zambia, and Ghana. You’ll work closely with senior leaders and colleagues across the organisation to deliver excellent stewardship, create compelling proposals, and grow our pipeline of corporate support.

Key responsibilities:

• Lead and manage our corporate fundraising strategy
• Build new relationships and identify partnership opportunities
• Deliver high-quality stewardship, reporting, and proposal development
• Line manage a Development Officer supporting on events and communications

We’re looking for someone with:

• 5+ years of experience in corporate fundraising or business development
• Strong relationship-building and communication skills
• Confidence working with senior stakeholders and developing tailored pitches
• Excellent writing skills, attention to detail, and a collaborative working style
• This is a great opportunity to take ownership of a growing income stream and help drive impact for thousands of young people through quality education.

Please refer to the attached job pack below for further details of this fantastic role.

How to apply

To apply, please click the 'Redirect to Recruiter' button to be redirected to our application form. Please ensure you have read the job pack attached to this job advert before applying.

We will be reviewing and shortlisting applications on a rolling basis, and will close the application process once we have a suitable number of candidates. Therefore, please do submit your application as soon as possible. Due to high volumes of applications, if you have not heard from us within 3 weeks of submitting your application, please assume you have been unsuccessful on this occasion. We are committed to ensuring our opportunities are accessible to all, so if there is any way that we can support you to be the best you can be in the recruitment process, please do get in touch by e-mail. We welcome all applicants and will always treat every application fairly based on merit. 

ABOUT THE ROLE

As a respected and growing organisation, BPNA is looking for a highly motivated individual who can use their dedication, attention to detail and reliability to help us develop further. We are seeking to appoint a UK Short Course Co-ordinator to join our small team which is based across our Bolton and London offices. This is a full-time, permanent post based in Bolton, working 37.5 hours a week (7.5 hours per day x 5 days per week). The Short Course Co-ordinator will provide customer care as well as logistical and technical support to both online and face-to-face UK short courses.

ABOUT BPNA

The British Paediatric Neurology Association (BPNA) is the professional organisation for doctors who specialise in the care of children with neurological disorders. The BPNA has developed a number of educational programmes for doctors in the UK and overseas both online and face-to-face. This role directly supports the education of healthcare professionals across the UK, impacting the care of children with neurological conditions.

ABOUT YOU

This role would suit an organised, efficient and practical person with excellent interpersonal and communication skills and a good deal of common sense. You will also have diplomatic skills and the ability to build good relationships. You will need to be flexible, have an ability to problem-solve on-site, provide online zoom support, set up equipment such as computers and data projectors, and to organise highly educated people whilst remaining calm and maintaining a sense of humour. We are looking for someone to join our team who will contribute to maintaining and developing our customer focused ethos.

While this role is primarily based in Bolton, there will be some UK travel with overnight stays to support in-person courses. We offer time off in lieu or overtime paid for additional hours worked.

WHY COME AND WORK FOR US?

At BPNA, we value a supportive, collaborative, and inclusive work culture. The BPNA is a small organisation with big ambitions, and we work closely together to make an impact. You'll join a welcoming team that values mutual respect, flexibility, and work-life balance. We believe in continuous learning and career progression. As a member of BPNA, you'll have access to ongoing training opportunities and support for professional development, ensuring that you can grow both within this role and across future career aspirations.

We offer 25 days’ annual leave (excluding Bank Holidays) plus an additional day leave for birthday, rising to 30 days after 10 years of service and access to the Nest Pension scheme, with 6% employer contribution. 

LOCATION

While this role is based in Bolton, BPNA offers hybrid working arrangements, enabling you to balance time between working from our office and from home. Your line manager will agree with you how much time you will be required to work in the office and how frequently, to achieve productivity and service levels. This could vary week to week. You should anticipate spending an increased amount of time in the office during your probationary period.

JOB PURPOSE

This role provides hands-on experience with technology support for virtual courses and event planning for in-person courses for health care professionals, equipping you with skills in both administrative and event coordination settings. All course planning and logistics are arranged from the BPNA offices.

The purpose of this role is to:

• Support the organisation and delivery of virtual short courses

• Support the organisation and delivery of face-to-face short courses

For the full Job Description and Person Specification, see the attchment below

HOW TO APPLY

To apply for this role, please submit your CV and a covering letter (maximum 2 pages) through CharityJob. Your covering letter should detail how your skills and experience meet the person specification. You must have the right to work in the UK.

Closing date: 1 February 2026

Interviews aimed for: 11 February 2026

Please note that only shortlisted candidates will be contacted.