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Top job
Smart Works Reading, Reading, Berkshire (On-site)
£24,960 per year
Seeking an enthusiastic individual to join Smart Works Reading as Service Delivery Assistant
Posted 6 days ago
Top job
Single Homeless Project, Westminster (On-site)
Starting at £28,247.60 and rising incrementally to £30,342.85 per annum
Empower our clients to navigate various support needs and develop the skills required to maintain independent accommodation long term
Posted 6 days ago
Top job
Mothers for Mothers, Bristol (On-site)
£33,625 per year
Management of Operations and Services of Mothers for Mothers. Member of Senior Leadership Team responsible for project development/delivery
Posted 4 days ago
Top job
Access Social Care, Remote
£24,000 per annum for 30 hours per week (£30,000 FTE pro-rata)
A new fast-paced role with a focus on policy, process and systems improvement and advising on all aspects of the employee lifecycle.
Posted 5 days ago Quick Apply
Closing today at 23:59
Gaddum, M4 1LE (Hybrid)
£30,977 per annum pro rata
We're looking for a Coordinator to help manage our people, HR and central functions at Gaddum.
Posted 2 weeks ago
Closing in 5 days
Al-Khair Foundation, Croydon (On-site)
£25,000 – £28,000 depending on experience
Join our multi-award-winning team as a Database Officer and help Al-Khair Foundation achieve our goals and provide a better service.
Posted 2 days ago
Closing in 3 days
Humanity & Inclusion UK, London (Hybrid)
£30,955 per year
Our UK team is looking for an enthusiastic and committed individual to join us as a Operations Coordinator.
Posted 4 days ago
Closing tomorrow
Haringey Migrant Support Centre, N15, London (On-site)
£20,644.20 pro rata (£34,407 per year FTE) - under review
Posted 3 weeks ago
Quartet Community Foundation, Bristol (On-site)
£33,000
We are recruiting for a Senior Operations Officer to join the Quartet team.
Posted 2 days ago
Coram Children's Legal Centre, Multiple Locations (On-site)
£38,000 - £45,000 per year
Posted 1 week ago
Closing in 2 days
Donor Conception Network, London (On-site)
£25,000 per year (pro rata)
Posted 2 weeks ago Quick Apply
Royal Academy of Engineering, London (Hybrid)
£30,495 + excellent benefits
We are seeking for a Programme Officer in the Leaders in Innovation Fellowships (LIF) team.
Posted 1 day ago
Page 3 of 11
Reading, Berkshire (On-site)
£24,960 per year
Part-time (4 hours per day)
Permanent
Job description

About Smart Works 

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed. After visiting Smart Works, 69% of clients secure a job within a month, gaining financial independence and transforming their lives.

More information about who we are can be found on our website.

About the role  

Across the UK, over 400 organisations refer women for a Smart Works appointment, including job centres, refuges, prisons, working programme providers and other charities. The team in each centre supports clients to access their appointment.

We are recruiting for a Service Delivery Assistant based in our Reading centre to lead on the smooth running of our service, and create a welcoming atmosphere for all clients, volunteers and visitors. Our team is friendly and professional, and we work closely together to make sure every client has an outstanding experience when they visit us.

The Service Delivery Assistant will be the first point of contact a client will have with Smart Works. Therefore, we are looking for a friendly, organised and hard-working individual. The role requires strong administrative skills, excellent communication skills and a drive to ensure all women who visit us have the best possible experience. If you’re passionate about supporting women, then this is an ideal opportunity for you.

The role would be based in Reading city centre, and there will be occasional evening and weekend work as the role holder may be asked to provide key events support. 

Smart Works Reading is part of Smart Works Charity, with Smart Works centres across the UK. There will therefore be some travel and frequent liaison with local centres across the UK and HQ in London, to support induction and training, as well as the day-to-day role. 

Duties and responsibilities

  • Being the first point of contact for all clients, volunteers and visitors of the centre, in person, via email and on the phone. 
  • Managing the central inbox, responding to clients, referral partners, volunteers, donors and potential supporters.
  • Day to day coordination of the Smart Works service, including booking all client appointments, answering the phone and all related service administration.
  • Maintaining an up to date and accurate client data base.
  • Generating volunteer rotas and day to day volunteer communications relating to service delivery.
  • Ensuring the dressing room and stockroom is organised and tidy to a high standard.
  • Ensuring all operational policies and procedures including Safeguarding are maintained, communicated, and adhered to on service days.
  • Supporting the team with ad hoc administration tasks.

Personal Specification 

  • Friendly, enthusiastic and engaging with a variety of stakeholders.
  • A good team player with a strong work ethic whilst able to make decisions independently.
  • Curious with an enjoyment for learning and trying new ways of working.
  • A creative problem solver who is proactive.
  • Strong organisational skills with good attention to detail.
  • A confident IT user, with excellent understanding of Microsoft packages including Word, Outlook and Excel. 
  • Experience working in a customer service, receptionist or administration role previously would be advantageous, but is not required.

How to Apply  

Please visit our website or click "Apply Now" to find out more information - we can't wait to hear from you.

Application resources
Posted by
Smart Works View profile Company size Size: 11 - 20
Posted on: 29 April 2024
Closing date: 13 May 2024 at 17:00
Job ref: 67
Tags: Admin,Advice, Information,Operations

The client requests no contact from agencies or media sales.