Jobs

We are looking for an experienced and passionate Service Manager to manage and lead our Bristol Men’s Crisis House, Avonmouth.

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values.

JOIN THE TEAM!

1 x Full-time post available – 35 hours per week

This is an exciting opportunity to lead and manage our Men’s Crisis House in Bristol. We believe in a person-centred approach and the involvement of individuals in all aspects of their support. 

About the Bristol Men’s Crisis House

The Bristol Men’s Crisis House is a warm and supportive 10-bed home based at Bradford Lodge in Avonmouth. We’re here for men who have recently been through a mental health crisis—whether they’ve just left hospital or are finding it difficult to stay safe where they currently live. Our house offers a calm, safe environment where residents can take time to stabilise and focus on their wellbeing. We provide therapeutic support to help each person feel ready and confident to return home. Stays are usually up to 10 days, although men who are of no fixed abode (NFA) may stay a little longer if needed.

• We’re a non-CQC registered service.
• Our team is here day and night, 24/7, every day of the year.
• The service is run by Rethink Mental Illness, working closely with AWP, who handle all referrals through their Crisis Teams.

How you will make a difference:

Staffing, Leadership & Oversight

· I will ensure that staff have the correct guidance and support to fulfil their roles and will ensure that a monthly 24/7 rota ensures enough staffing capacity to deliver effective support.

Quality of Support & Environment

· I will ensure that a high standard of support is embedded within the service and will promote and support an inclusive environment.

· I will ensure that high quality support planning, risk management, outcomes measurements are in place for all residents in the service at all times.

Referrals & Risk Management

· I will review all referrals into the service and ensure these are appropriate for the service remit and that risks are manageable during the residents stay. I will ensure that all referral documentation is received.

Partnership & Multi-Agency Working

· I will work closely with AWP Crisis Teams and ensure highly effective working relationships are in place at a management and front line level to ensure the crisis house provides the right standard of support to residents using a multi-agency approach.

Activities & Resident Engagement

· I will ensure activities offered to residents in the house and externally are varied and meet residents needs and demand and are within agreed budgets.

Incident Management & Learning

· I will manage and review all incidents and severe untoward incidents that occur at the crisis house ensuring that learning is adopted and shared as needed with AWP and the commissioners. I will support joint investigations with AWP where relevant following the Patient Safety Incident Response Framework (PSIRF).

Essential skills and experience required:

· Recognised housing related qualification or equivalent relevant housing experience

· Experience in a comparable role of management, preferably in housing, social services, residential care or supported housing.

· Experience and knowledge of enhanced housing benefit, housing management, related legislation, letting procedures and Local Authority guidelines

· Ability to identify support goals and evaluate progress.

· Knowledge of risk assessments and ability to identify potential risks and how to manage risks.

· Understanding of housing management, law, policy and best practice

· Ability to motivate people and achieve positive outcomes

· Ability to communicate effectively at different levels

· Knowledge of housing needs / barriers faced by people who experience mental ill health. 

· Excellent communication and literacy skills, able to produce clear, concise reports, correspondence and notes

· Competent in the use of IT systems including Microsoft applications, email and internet.

· Must be able to demonstrate behaviours consistent with the values of the Charity

Who are we?  
 
We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”   

It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy – delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us.   

Diversity, Equity, Inclusion 

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter. 

We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.

Becoming a truly anti-racist organisation 

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here. 

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

We have a new vacancy for an HR Operations Coordinator in the Strategy, Finance and Operations team, reporting to the Head of People. The person will be supporting HR and People related operational activities by delivering excellent support through strong relationships across the organisation.The salary is £13,780 per year (18.75 paid contractual hours per week). This is £27,560 pro-rated.

Role responsibilities (not an exhaustive list, there may be reasonable changes over time) 

Operations – People and General: 

• Promptly responding and resolving colleague queries from across the organisation
• Maintaining the BambooHR system to ensure People records are accurate and secure. Training will be provided.
• Arranging bookings for Town Halls / Engagement events, organising the meeting agendas and catering bookings where relevant.
• Updating HR information system Guidance documents, creating new versions, and ensuring managers are fully trained on people management responsibilities.
• Update employment policies with guidance from the Head of People, manage the administration of benefits and recognition awards
• Manage the recruitment administration using the Bamboo software and providing proactive updates to hiring managers.
• Managing the Onboarding and Offboarding processes using the BambooHR system, including the Employment references, conducting Right to Work and DBS checks.
• Preparing and issuing employment contracts, ensuring compliance with employment legislation
• Manage the induction process and arranging induction meetings for new joiners, communicating proactively with hiring managers.
• Coordinate and participate in the virtual phone rota and handle correspondence in a a professional manner.This includes overseeing successful handover between rota team members.
• Supporting the Chief Operations Officer in ensuring the charity meets Health and Safety and legal requirements
• Manage staff IT related activities (Microsoft 365), for example during staff onboarding and offboarding (with support from IT service provider) 
• Support other operational activities as required 

Person specification 

Essential: 

• Analytical and systematic problem-solving attributes 
• Passionate about technology and using it to develop efficiencies 
• Previous HR Administrator experience
• Collaborative approach to business partnering and teamwork across Departments
• Flexible approach to work and solution oriented
• Excellent written and verbal communication skills
• Strong administrative skills and time management skills 
• Excellent attention to detail and high levels of accuracy
• Able to handle sensitive and private information confidentially and professionally
• Proficient in using Microsoft 365 applications effectively, incl. Sharepoint, data analysis, presentations, and numeracy skills 
• Proactive and supportive team player and willingness to learn
• A commitment to the mission and values of The Access Project 

Desirable: 

Experience of HR information systems
Project management experience 

Benefits: 

• 25 days annual leave p.a. (pro rata) plus Bank Holidays and 5 Winter closure days. 
• PerkBox – online shopping discounts, gym memberships, holidays, wellbeing support. 
• Employee Assistance Programme, a 24-hour helpline for staff 
• Online Medical assistance – access 24/7 to a qualified GP within minutes, with referrals and prescriptions available same-day. 
• Interest-free travelcard loans 
• Cyclescheme loans 
• 2 paid Volunteering Days 
• 1 paid Wellbeing Day 
• Employer’s pensions contributions (3%) 
• Learning and Development opportunities 
• Staff Mentoring scheme 
• The Access Project welcomes requests for flexible working arrangements 

Our Vision: A UK where “No good food goes to waste”. 

We are UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to approximately 8,500 frontline charities and community groups.  Every week we provide enough food to create almost a million meals for vulnerable people.

There has never been a more exciting time to join an organisation at the heart of public consciousness

The Role

This role is about more than just driving it is about sharing FareShare Merseyside’s mission that” no good food should go to waste”.

As a collection & delivery driver for FareShare Merseyside you will deliver / collect food from our partners across the region.  You will be the face of FareShare Merseyside, being a regular point of contact with our local and diverse range of member charities receiving food.  In addition, you may also act as a host for volunteers who may join as van assistants.

Main areas of responsibility

As a van driver:

Before you leave the FareShare Merseyside warehouse: 

• Load the van and check the van for roadworthiness
• Understand the schedule and route that has been planned and calculated for you
• Have a smart clean appearance, ready to meet our food partners and charities
• Support warehouse staff with any other duties required

On the road you will be representing FareShare Merseyside

• Drive safely, responsibly and within the law
• Be courteous to all road users

In the van you may be joined by volunteers wanting to support the FareShare Merseyside team to ensure no good food goes to waste. 

• Get to know your van team and respond to questions about FareShare
• Be courteous and demonstrate FareShare’s equality and diversity policy
• Take responsibility for the safety of volunteers who join you

At our food partners and charities:

• Greet the food partner or charity with a smile and get to know them by name
• Take care of the food you are collecting or delivering as if it were your own
• Complete all relevant paperwork and checks to ensure the safety of the food

On return to FareShare Merseyside:

• Unload and clean the van ready for the next driver
• Report any incidents that may affect the vans roadworthiness
• Complete all paperwork relevant to the food collected or delivered
• Support warehouse staff with any other duties required

When you are not on the road:

• Get to know your team and respond to questions about FareShare’s mission, the food partners who support us, charities who receive food and the planned activities for the day
• Work as a team with the Warehouse Manager, warehouse colleagues and volunteers to ensure all shifts are well planned, supervised and meet daily operational needs
• Ensure compliance with all FareShare policies and procedures and industry standards as required by food partners and regulators and that all staff, volunteers, food suppliers, charities and visitors adhere to them
• Support the Warehouse Manager in managing the office, responding to emails and taking phone calls
• Support the Warehouse Manager in organising food distribution using the FareShare food management systems and training volunteers as required
• Maintain excellent relations and communications with volunteers, staff, food suppliers and charities

Like the supply of surplus food to FareShare no two shifts are the same. Every day new food arrives and your team will include new people who want to get involved in the FareShare mission. You will be part of a small staff team responsible for ensuring the safe and effective distribution of food each day.

Experience required

• Experience of driving vans / medium sized vehicles
• Experience of multi-drop deliveries
• Experience of working within a food distribution and/or warehousing operation
• Experience of using Sat Nav to navigate & plan routes
• Experience of working on own initiative, able to manage own workload and prioritise tasks to meet objectives
• Experience of working in a team with evidence of demonstrating a flexible approach to team working
• Safe and courteous driver

Skills, Abilities and Attributes

• Safe and courteous driver
• Personable with excellent communication skills
• Able to take initiative
• Can stay clam under pressure
• Team player willing to adopt a flexible approach to daily tasks and activities
• Commitment to FareShare’s Equality & Diversity ethos

Essential Criteria

• Driver must be aged 21 years
• Have held a full UK driving licence
• Eligible to work in the UK
• Commitment to gain Level 2 Food Safety Qualification

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants. 

This position will fall under the overall supervision of the National Resettlement and Complementary Pathways Officer and direct supervision of the Senior Operations Associate.

For more details about this role, please visit our website: 

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants. These positions will fall under the overall supervision of the Senior Operations Associate and direct supervision of the Senior Movement Operations Associate.

Please note that this job description covers 3 roles:

1. Operations  Associate Case- Registration Data Integrity
2.  Operations Associate Accommodation and Non-Food Items (NFI)
3. Operations Associate Medical registrations - Mental Health Assessment (MHA) and Global Mental Health Assessment Tool (GMHAT)

We require all applicants to mention in their cover letter which one of these roles, they wish to apply for.

For more details about the role and how to apply, please visit our website: https://unitedkingdom.iom.int/careers

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier candidates.

Since the inception of IOM in 1951, Movement Operations have been and continue to be a fundamental pillar of the Organization’s work. The organized movement of persons in need of international migration assistance is a primary mandate of the Organization and a cornerstone of IOM’s operations. Movement Operations Units in various IOM Country Offices, coordinated under the Resettlement and Movement Management (RMM) Division in the Department of Mobility Pathways and Inclusion at IOM’s Geneva Headquarters, are responsible for all aspects of travel for migrants and refugees under IOM’s auspices, in accordance with the various framework agreements with resettlement and receiving Governments and partners across the spectrum of the Organization's programmes.

Under the direct supervision of Head of Programmes, and working in close coordination with the National Officer Resettlement and Complementary Pathways Officer, Team leads, the Senior Reporting Associate will provide project development and reporting support of all resettlement projects managed by IOM London.

For more details about this role and how to apply, please visit our website: https://unitedkingdom.iom.int/careers

As Office Operations Admin, you will play a central role in maintaining the smooth functioning of the Asia Pacific office. You will support a wide range of operational activities including HR processes, financial administration, travel and meeting logistics, record keeping, and office systems.

You will work closely with the Regional Operations Officer and wider team to ensure that administrative processes are efficient, accurate and compliant with ITF standards. This includes supporting internal communications, coordinating office resources, and helping implement operational improvements.

The role is varied and fast paced, requiring flexibility, professional judgement and a proactive approach to problem solving. Your work will directly support colleagues across the region and contribute to the effective delivery of ITF programmes.

Key responsibilities include:

• Coordinating travel, logistics, accommodation and meeting arrangements.
• Managing routine HR administration and maintaining personnel records.
• Supporting finance processes including invoice tracking and expenses.
• Maintaining digital and paper filing systems accurately.
• Acting as first point of contact for routine queries.
• Supporting office systems, policies and procedures.
• Managing supplies, equipment and office resources.
• Supporting colleagues during peak periods.

About You

You are someone who thrives in a structured but dynamic environment. You can juggle multiple tasks while maintaining accuracy, and you bring a positive and solutions-focused attitude.

You are confident in handling sensitive documents, working with data, communicating with suppliers and staff, and ensuring that processes are completed on time. You enjoy supporting others and have a strong customer-service mindset.

You are tech-savvy, comfortable improving systems, and able to adapt quickly to new tools or processes.

• Strong administrative and organisational skills.
• Experience supporting HR, finance or operations.
• Ability to manage competing priorities.
• Strong communication and customer service skills.
• High IT proficiency across office software and filing systems.
• Experience working in diverse environments (desirable).
• Ability to anticipate operational needs and take initiative.
• Commitment to confidentiality and professionalism.

Why Join Us?

You will be part of a mission-driven international organisation that works to improve the rights, protections and working lives of transport workers across the globe.

In this role, you will gain insight into global trade union operations, work with colleagues from across the Asia Pacific region, and develop valuable administrative and operational skills.

The ITF offers a collaborative, inclusive and values-driven environment where your contribution will be recognised and where you can be part of meaningful and impactful work every day.

Are you an organised, proactive administrator with a passion for supporting effective operations in a fast-paced international environment? The ITF is seeking an Office Operations Admin to ensure the smooth running of daily functions across the Asia Pacific office.

About the Role

As Office Operations Admin, you will play a central role in maintaining the smooth functioning of the Asia Pacific office. You will support a wide range of operational activities including HR processes, financial administration, travel and meeting logistics, record keeping, and office systems.

You will work closely with the Regional Operations Officer and wider team to ensure that administrative processes are efficient, accurate and compliant with ITF standards. This includes supporting internal communications, coordinating office resources, and helping implement operational improvements.

The role is varied and fast paced, requiring flexibility, professional judgement and a proactive approach to problem solving. Your work will directly support colleagues across the region and contribute to the effective delivery of ITF programmes.

Key responsibilities include:

• Coordinating travel, logistics, accommodation and meeting arrangements.
• Managing routine HR administration and maintaining personnel records.
• Supporting finance processes including invoice tracking and expenses.
• Maintaining digital and paper filing systems accurately.
• Acting as first point of contact for routine queries.
• Supporting office systems, policies and procedures.
• Managing supplies, equipment and office resources.
• Supporting colleagues during peak periods.

About You

You are someone who thrives in a structured but dynamic environment. You can juggle multiple tasks while maintaining accuracy, and you bring a positive and solutions-focused attitude.

You are confident in handling sensitive documents, working with data, communicating with suppliers and staff, and ensuring that processes are completed on time. You enjoy supporting others and have a strong customer-service mindset.

You are tech-savvy, comfortable improving systems, and able to adapt quickly to new tools or processes.

• Strong administrative and organisational skills.
• Experience supporting HR, finance or operations.
• Ability to manage competing priorities.
• Strong communication and customer service skills.
• High IT proficiency across office software and filing systems.
• Experience working in diverse environments (desirable).
• Ability to anticipate operational needs and take initiative.
• Commitment to confidentiality and professionalism.

Why Join Us?

You will be part of a mission-driven international organisation that works to improve the rights, protections and working lives of transport workers across the globe.

In this role, you will gain insight into global trade union operations, work with colleagues from across the Asia Pacific region, and develop valuable administrative and operational skills.

The ITF offers a collaborative, inclusive and values-driven environment where your contribution will be recognised and where you can be part of meaningful and impactful work every day.

THE ORGANISATION

The International Transport Workers’ Federation (ITF) is a democratic, affiliate-led federation recognised as the world’s leading transport authority. We fight passionately to improve workers' lives, connecting more than 700 affiliated trade unions from 150 countries to secure rights, equality and justice for workers' globally. We are the voice for nearly 18.5 million transport workers across the world.

We have offices in London, Abidjan, Amman, Brussels, Geneva, Hong Kong, Montreal, Nairobi, New Delhi, Panama City, Rio de Janeiro, Singapore, Sydney, and Tokyo, with members spanning the globe.

Purpose:

The ITF constitution sets out the following aims:

To promote respect for trade union and human rights worldwide

To work for peace based on social justice and economic progress

To help our affiliated unions defend the interests of their members

To provide research and information services to our affiliates

To provide general assistance to transport workers in difficulty

Values

At the ITF, our values are at the heart of all that we do. We demonstrate solidarity. We are democratic. We are dynamic. We are determined. We are dedicated to bringing together a diverse group of people to truly strengthen the ITF as the global voice for transport workers. Find out more about our values.

Equal opportunities statement:

At the ITF, we are committed to providing an inclusive environment for our team and our affiliates. We see the diversity of our staff as a source of intelligence and our strength. This means that we work creatively to make the most of the unique experiences and perspectives. We are an equal opportunities employer. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, migration status, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union affiliation or activity.

Are you an organised, proactive administrator with a passion for supporting effective operations in a fast-paced international environment? The ITF is seeking an Office Operations Admin to ensure the smooth running of daily functions across the Asia Pacific office.

About the Role

As Office Operations Admin, you will play a central role in maintaining the smooth functioning of the Asia Pacific office. You will support a wide range of operational activities including HR processes, financial administration, travel and meeting logistics, record keeping, and office systems.

You will work closely with the Regional Operations Officer and wider team to ensure that administrative processes are efficient, accurate and compliant with ITF standards. This includes supporting internal communications, coordinating office resources, and helping implement operational improvements.

The role is varied and fast paced, requiring flexibility, professional judgement and a proactive approach to problem solving. Your work will directly support colleagues across the region and contribute to the effective delivery of ITF programmes.

Key responsibilities include:

• Coordinating travel, logistics, accommodation and meeting arrangements.
• Managing routine HR administration and maintaining personnel records.
• Supporting finance processes including invoice tracking and expenses.
• Maintaining digital and paper filing systems accurately.
• Acting as first point of contact for routine queries.
• Supporting office systems, policies and procedures.
• Managing supplies, equipment and office resources.
• Supporting colleagues during peak periods.

About You

You are someone who thrives in a structured but dynamic environment. You can juggle multiple tasks while maintaining accuracy, and you bring a positive and solutions-focused attitude.

You are confident in handling sensitive documents, working with data, communicating with suppliers and staff, and ensuring that processes are completed on time. You enjoy supporting others and have a strong customer-service mindset.

You are tech-savvy, comfortable improving systems, and able to adapt quickly to new tools or processes.

• Strong administrative and organisational skills.
• Experience supporting HR, finance or operations.
• Ability to manage competing priorities.
• Strong communication and customer service skills.
• High IT proficiency across office software and filing systems.
• Experience working in diverse environments (desirable).
• Ability to anticipate operational needs and take initiative.
• Commitment to confidentiality and professionalism.

Why Join Us?

You will be part of a mission-driven international organisation that works to improve the rights, protections and working lives of transport workers across the globe.

In this role, you will gain insight into global trade union operations, work with colleagues from across the Asia Pacific region, and develop valuable administrative and operational skills.

The ITF offers a collaborative, inclusive and values-driven environment where your contribution will be recognised and where you can be part of meaningful and impactful work every day.

THE ORGANISATION

The International Transport Workers’ Federation (ITF) is a democratic, affiliate-led federation recognised as the world’s leading transport authority. We fight passionately to improve workers' lives, connecting more than 700 affiliated trade unions from 150 countries to secure rights, equality and justice for workers' globally. We are the voice for nearly 18.5 million transport workers across the world.

We have offices in London, Abidjan, Amman, Brussels, Geneva, Hong Kong, Montreal, Nairobi, New Delhi, Panama City, Rio de Janeiro, Singapore, Sydney, and Tokyo, with members spanning the globe.

Purpose:

The ITF constitution sets out the following aims:

To promote respect for trade union and human rights worldwide

To work for peace based on social justice and economic progress

To help our affiliated unions defend the interests of their members

To provide research and information services to our affiliates

To provide general assistance to transport workers in difficulty

Values

At the ITF, our values are at the heart of all that we do. We demonstrate solidarity. We are democratic. We are dynamic. We are determined. We are dedicated to bringing together a diverse group of people to truly strengthen the ITF as the global voice for transport workers. Find out more about our values.

Equal opportunities statement:

At the ITF, we are committed to providing an inclusive environment for our team and our affiliates. We see the diversity of our staff as a source of intelligence and our strength. This means that we work creatively to make the most of the unique experiences and perspectives. We are an equal opportunities employer. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, migration status, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union affiliation or activity.

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Job title: Mental Health Support Administrator
Reference number: 316
Salary: £23,809 per annum FTE, inclusive of Outer London Weighting (OLW).
Contracted hours: 37.5 hours per week Monday - Friday 9am – 5pm
Reports to: Resources Lead
Contract length: Permanent
Working base: Watford Wellbeing Centre (with occasional travel to Borehamwood)

We have a vacancy for a Mental Health Support Administrator to join our team.

As a Mental Health Support Administrator, you will be responsible for ensuring a smooth process for people contacting Hertfordshire Mind Network (HMN) from initial contact to service provision and provide advice, information and emotional support to service users.

About Us

Hertfordshire Mind Network is the largest charitable provider of mental health services in Hertfordshire, in terms of the number of people supported and range of services offered. We have a presence in all of the county's 10 districts, with established Wellbeing Centres across the county. Our services are available to all residents in Hertfordshire over the age of 18, and we offer dedicated services and outreach for 5-18-year-olds. We provide services and support to approximately 10,000 people experiencing mental ill health each year.

About You, the Role and the Team

This role sits within a team who respond to all of our day time telephone support calls and general enquiries into the Charity. The team report into our Finance and Resources Director who oversees our facilities and daytime telephone support for the wider organisation across Hertfordshire. As a member of this team, you will be based in our Watford centre (with requirements to travel to other centres as required) welcoming clients and individuals as they attend appointments in the centre alongside provision of mental health first-line support on the phone, responding to calls coming in between 9am-5pm Monday to Friday

Key responsibilities

• To be the first point of contact and provide advice and information to HMN callers via telephone, email and in person
• To provide emotional support to people contacting HMN by telephone or in person who are experiencing emotional distress and to ensure smooth referrals into the Daylight service for clients who are in crisis and require short-term crisis resolution
• To complete and process referral forms, liaising with Service Users and colleagues
• To accurately record client information onto the database.
• To support the smooth running of the Wellbeing Centres
• To undertake admin duties for the Wellbeing Centre, including the distribution of mail, maintaining office supplies, and responding to internal/external e-mails
• To ensure the reception area is tidy and leaflet displays are replenished to include up to date information
• To maintain the notice boards with relevant and up to date information

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Eligibility for blue light card.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is Friday 5th December 2025 at 5pm.
Interviews to be held on a rolling basis.
N.B. Please quote reference number 316 when completing your application for this role.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.

This is a unique and exciting opportunity to lead the creation of high-quality, visitor-focused experiences at one of the UK’s most iconic heritage sites.  This role offers the opportunity to combine creative vision, strategic thinking, and leadership to make a meaningful impact on audiences and the Chatham Historic Dockyard Trust.

The Role

We are seeking an experienced and strategically minded Experience Development Manager (EDM) to oversee the development and delivery of high-quality, visitor-focused products and experiences across the historic site.  As a senior member of the Commercial and Operations team, the EDM will contribute to the sustainable operation of the museum, support the preservation of the Trust’s heritage buildings and ships, and drive growth in visitor engagement and commercial income.

The role includes leading flagship events and experiences, including family activities, the Call the Midwife Official Location Tour, Mission Christmas, and major annual events such as Armed Forces Day.  The EDM will co-lead one of CHDT’s largest staff groups alongside the Visitor Operations Manager, ensuring a high-quality, safe, and cohesive visitor experience across all areas of the site.

We are looking for an individual with a passion for international education and cultural exchange to join the Fulbright Awards team.

You will support with all aspects of the selection process, including coordinating the receipt of applications, reading and evaluating applications, organising peer review reading panels and interview panels and preparing interview materials. You will be first point of contact for all UK awards enquiries.

You will be involved with organising the logistics and execution of key Fulbright Programme events for UK grant recipients throughout the year, liaising with external organisations to arrange venue space, catering and accommodation and travel to Fulbright events. 

You will have a strong interest and/or personal experience in international education or cultural exchange and a willingness to learn. You will be passionate about promoting diversity, inclusion, and equity, and be excited about the opportunity to work with/support people from diverse backgrounds. You will need to possess excellent communication and time management skills with a strong attention to detail and an ability to work on your own initiative without close supervision. 

The US-UK Fulbright Commission is a not-for-profit organisation whose mission is to advance education, promote civic engagement and develop compassionate leaders through education exchange between the peoples of the US and the UK. With core support from the UK and US governments, the Commission offers prestigious Fulbright awards for postgraduate study and academic research in the US and the UK, as well as a number of other programmes and services for British citizens interested in studying in the UK. Please refer to the About Us section on our website for more details.

Since the UK programme began over 75 years ago, more than 25,000 people have been given a Fulbright award through the Commission, and today the programme continues to foster mutual understanding and people-to-people connections. The Commission’s strategic priorities are widening participation in all programming and contributing to the solution of the global challenges of our time – from racial injustice and climate change to global health and disinformation.

The US-UK Fulbright Commission offers exceptional opportunities for people interested in international education and who are committed to our mission and vision and values. New staff join a small and friendly team who are highly motivated, entrepreneurial and passionate about cross-cultural exchange.  Our staff benefits include 29 days holiday (including 3 US holidays and 3 Christmas closure days) plus bank holidays, pension scheme (employer contribution of 6%), employee assistance programme, flexible working and excellent learning and development opportunities.

Please note, employment is subject to eligibility to work in the UK in accordance with applicable immigration laws.

Location: Central London office at least 2 days a week, home working the rest of the time.

Closing date: Monday 8 December (9am GMT)

Interviews will take place on 16 - 18 December.

Individual Giving Manager

£45,000 - £48,385pa

City of London E1 8QS and we are a hybrid working organisation 

This role is offered on a hybrid contract giving you the opportunity to also work from home three days a week. Remote contracts would not be considered for this role.

Purpose of Role

At Comic Relief, we harness the power of entertainment and pop culture to create a just world free from poverty. And, as our new Individual Giving (IG) Manager, you’ll contribute to this by building and strengthening our individual giving supporter base. 

You’ll imagine, execute and manage a diverse range of Individual Giving products and propositions, including direct cash and regular giving; legacy and value-exchange, including virtual giving experiences and other transactional opportunities – creating and optimising giving experiences that surprise and delight new and existing supporters. 

You’ll use data and insight about our audiences and potential audiences; the market place and the reach and potential of different channels to plan, deliver, monitor and evaluate activities ensuring the opportunity to support Comic Relief from individual gifts stands out in a crowded marketplace, and that our investments are optimised for maximum impact.

You’ll balance data and creativity in equal measure; you’ll think strategically, act tactically and you’ll be a natural collaborator; project manager and completer-finisher. This role offers the opportunity to innovate; grow and fully contribute to unique fundraising programme that combines comedy and compassion to create a platform for joyful generosity.

Key responsibilities:

Plan and deliver ambitious acquisition, engagement and retention Individual Giving activity, by:

Leading the annual planning for our Individual Giving programme, using data and insight to determine the best opportunities for fundraising growth, setting well considered objectives, KPI’s and budgets and financially and creatively planning activities to deliver a balanced income and supporter portfolio.

Project managing end to end delivery of Individual Giving campaigns and activities, including launching, developing and optimising products and activities through to monitoring and evaluating results and learning, at all times ensuring projects are delivered on time, within budget, comply with regulations and best practice and strengthen Comic Relief’s brand and giving experience.

Playing an active role in integrated campaign planning and delivery, situating the Individual Giving programme within wider organisational campaigns, like Red Nose Day and Sport Relief, to leverage organisational resource to best effect to grow and strengthen our active Individual Giving base of support.

Collaborating and sharing success with a wide range of colleagues including: digital fundraising colleagues (e.g. in paid, owned and earned media and email); support teams (e.g. in Communications & Content / Stories / Creative Production; Talent; Supporter Services and Campaign Strategy and Planning) and working closely with colleagues in our finance; tech and data teams to ensure financial and data rigour is applied and user experiences are optimised.

Building relationships with, and managing external partners (including media agencies, fulfilment, print & production houses etc) to ensure timely, effective and efficient campaign delivery.

Pro-actively owning own development and understanding of the Individual Giving marketplace, bringing insight and learning from the external landscape into Comic Relief’s Individual Giving programme and using this, along with learning from the activities you manage, to continuously innovate; optimise; test, scale and improve the recruitment of new, and the retention and development of existing, supporters.

Playing an active part in the success of our fundraising and engagement strategy by contributing to the development of team wide annual plans and budgets, using learnings and insight to make recommendations to facilitate growth

Proactively participating in and leading aspects of wider team planning activities.

Keeping abreast of the fundraising marketplace and wider legislative and regulatory landscape to ensure Comic Relief’s fundraising campaigns and activities are compliant

Playing an active role in the Fundraising Team championing inclusivity and diversity in order to drive high performance and an action-oriented culture

Undertaking and managing ad-hoc duties as needed, ensuring alignment with the scope and responsibilities of the role

This role may develop to include line management responsibilities and duties as the portfolio expands in the future. Postholders may be expected to take on line management responsibilities when required.   

Person specification

Essential criteria

Extensive experience of managing online and offline performance marketing campaigns across acquisition, retention and stewardship.

Proven experience of managing a portfolio of product offerings, ideally as part of an Individual Giving fundraising portfolio, for example, at least three of the following products: regular giving, value exchange, cash, legacy, mid-value. 

Knowledge and experience in developing and rolling out activity specific activations as part of a wider integrated campaigns, actively opportunity spotting; championing collaboration and adapting in response to wider factors.

A creative self-starter with proven ability to work independently, managing own work plan to deliver against goals and objectives. 

Experience of New Product Development (NPD), taking new products from minimum viable product (MVP) to scale. 

Proven ability to use data and insight to inform decisions; model and plan growth opportunities; prepare business cases and evolve and optimise individual fundraising activities and Individual Giving portfolios.

Excellent project manager, able to demonstrate effective use of tools, processes and ways of working to deliver projects to plan.

Experience in annual planning and year-round budget management, including ability to set detailed budgets and KPIs, model performance, reforecast and proactively manage campaign budgets.

Experience of marketing/fundraising planning and tracking, including setting and monitoring performance KPIs and metrics across online and offline channels.  Ability to analyse complex data to identify actionable insight to produce clear plans, briefs and effective marketing plans.

Effective relationship builder with strong stakeholder management and communication skills, and the ability to adapt to different styles and ways of working.

Excellent oral, written communication, attention to detail, and presentation skills with the ability to inspire and influence stakeholders.

Ability to understand risks, issues and dependencies within a project / campaign and to use this information to inform decision making in a timely and accurate way.

Experience of using a CRM system and related analysis or marketing tools. 

Able to demonstrate willingness to learn and develop in a fluid, high impact environment. 

Desirable criteria 

Line management experience

Experience of fundraising for both international and national charity causes 

Accredited fundraising or marketing qualification

Experience of working with SalesForce CRM and Marketing Cloud would be an advantage

Perks and benefits:

· Flexible working hours

· Work from home option

· Life Insurance

· Wellness programs

· Employee Assistance Programme

· Enhanced maternity and paternity leave

· Paid emergency leave

· Sabbatical Opportunities

· Professional development

· Mentoring/coaching

· Paid volunteer days

· Payroll giving

· Salary sacrifice

· Team social events

· Extracurricular clubs

· Cycle to work scheme

· Free fruit

To apply please visit our website via the link and apply online.

Comic Relief reserves the right to close the role early if a large number of applications are received.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Comic Relief we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Why work at Comic Relief

There are lots of good reasons to join us at Comic Relief. You can read more about our employee benefits, such as our commitment to flexible and hybrid working. We ask staff to come to the office twice a week, normally on agreed team days, so that we can do all those things that are difficult to do online. Our office is based in Whitechapel, London,

There are lots of opportunities to develop your skills and experience at Comic Relief, including opportunities to become a Mental Health First Aider or to participate in our Employee Network Groups that focus on making Comic Relief a more inclusive place to work.

Disability Confident Employer

As part of the Disability Confident scheme, we take positive action by providing first-round interviews to candidates who have a registered disability, provided they meet the minimum criteria for the role, as demonstrated on their CV and application questions.

We’re looking for a highly organised, detail-driven Business Support Officer to support our team, board, and daily operations. If you thrive in a friendly, flexible, and purpose-led environment, this could be the role for you.

The Business Support Officer will be a key part of Together Active, helping to ensure everything runs smoothly.

You’ll provide essential business, operational, and governance support that allows the team to do their best work. You will also be the go-to person for supporting Board and committee processes, making sure all governance standards are met.

It's all about helping the team thrive in a collaborative,inclusive and creative environment.

Role Outcomes
1.Our Team Feels Supported: The Together Active team can rely on you for administrative support, so they can focus on their core responsibilities while you handle the business support tasks with ease.
2.Organised Board & Committee Meetings: Meetings run smoothly, with all governance needs taken care of, so everything is in place for informed decisionmaking.
3.Effective Processes: Admin and operational tasks are simple, efficient, and help the team work more productively.
4.Compliance assured: Pre-employment checks and HR records for staff and volunteers are completed and updated correctly, ensuring compliance with legal and organisational standards.
5.Event Support and Coordination: Events are planned and executed seamlessly, with all logistics and on-site needs addressed effectively.

What does this mean day to day?
Your duties will tie directly to the outcomes above, and you’ll have plenty of freedom to manage these tasks in a way that works best for you. With guidance from your line manager, you’ll be empowered to find creative solutions.

General Business, Operational, and Administrative Support
·Help with event coordination, from setting up events to liaising with external organisations, and providing on-site support when needed.
·Take care of the daily admin, including scheduling meetings, keeping office supplies stocked, and making sure the office environment runs smoothly.
·Manage Together Active’s inboxes and SharePoint: responding to enquiries and passing messages on to the right team members, and making sure our information is organised and easy to find.
·Work with external partners to make sure we get all the documents we need for projects in a timely manner.
·Assist with team logistics, including travel arrangements, organising team meetings.
·Handle office management tasks, like managing supplier relationships and ordering office equipment.
·Ensure pre-employment checks for new staff and volunteers are completed efficiently.

Board, Committee, and Governance Support
·Provide support for Board and committee meetings, including scheduling, preparing agendas, sending out papers, and taking minutes.
·Keep all governance-related documents, like Board packs and meeting minutes, organised and up to date.
·Coordinate the logistics of Board and committee meetings, making sure everyone’s well-prepared and informed.
·Help prepare reports and documents for the Board to review and make decisions.

We’re committed to building a team that better reflects the communities we work with. That means making equity part of everything we do, including how we recruit,support, and develop our people.
We know we have more to do. Our current team doesn’t yet reflect the diversity we want to see, and we’re actively working to change that. If you identify as disabled, neurodivergent, LGBTQIA+, from a global majority background, or have experienced exclusion in other ways, we especially encourage you to apply.
Every application is assessed on merit. Where candidates are equally qualified, we may use positive action in line with the Equality Act to support candidates from underrepresented backgrounds, particularly in relation to race and disability.

We care about the work, but we care about the people doing it too. We know how demanding system work can be. It requires patience, creativity, and emotional labour. That’s why we’re serious about building a culture that’s rooted in our values of compassion, creativity, inclusivity, and collaboration.
Our team work flexibly, with a mix of home, office, and in-person time across Staffordshire. We focus on outcomes, not hours at a desk. We’ll agree what works best for you and the role together. We’re based in Stafford, but our work takes us all over the county, and candidates will need to be able to work flexibly to support that.

We are seeking a Deputy Chief Executive Officer to support the current Chief Executive Officer and strengthen the senior leadership of our charity. Working closely with the Chief Executive Officer, Managers and Trustees, you will play a key role in driving our long term strategic goals and ensuring our values remain at the heart of everything we do.

Are you...

• A passionate, dedicated leader?
• Committed to our ethos, values and mission?
• Skilled in mentoring, supporting and empowering others?
• Looking for a leadership role within the charity sector?
• Ready to take on a new and rewarding challenge?

You will provide strong effective leadership to service managers and operational teams, ensuring decisions are made responsibly within available financial and organisational resources. This role is central to maintaining high quality services and supporting the continued success and sustainability of Health for All.

The ideal candidate will bring...

• Significant senior level management experience
• Proven people management experience
• A collaborative, adaptable and inclusive leadership style
• Excellent communication and relationship building skills
• The ability to develop partnerships that enhance our work and impact

There is scope for this role to evolve over time into the Chief Executive position, offering an exciting development opportunity for the right candidate. 

The main purpose of the role:

• To act as a Deputy to the Chief Executive Officer
• To lead the operational management team, mentor, support and empower managers to achieve objectives.
• To play a key role as a member of the senior leadership team.
• To identify and inspire process improvements, collaborating with team members to implement good practice.
• To develop and represent the charity in building strategic relationships.

Hours and contract period:
Full time, 35 hours per week, normally Monday to Friday but flexibility is required given the seniority of the post. There may be some need to work outside normal office hours and may include some weekend work. This post is offered on a permanent contract with a 6 month probationary period. This post will be subject to a Disclosure and Barring Service
check and satisfactory references.
Location:
Based at Tenants Hall Enterprise Centre in Middleton, Leeds, the role involves regular travel to other Health for All centres and locations. It is desirable that the successful applicant is a car driver with access to a suitable vehicle. Mileage and travel costs will be reimbursed through expenses. Candidates must be eligible to work in the UK.

Benefits:

• 31 Days annual leave plus bank holidays
• 5% Employers Pension Contribution
• Free Parking at Health for All centres
• Mindful Employer Plus employee assistance programme

Reports to:
Chief Executive Officer.
Responsible for:
Operational Service Managers (6 Managers)

Application closing date: Friday 19th December 2025

First Interviews: Early January 2026

To apply please download the application pack from our website and complete an application form, please note we do not accept CV's.